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Worst hotel for the price they charge. ONE STAR RATING ”
We were 3 adults on a road trip. We reserved a superior sea view room with an extra bed to accomodate us. Pros: Room was big. Nice view from the room balcony. Cons: Elevator stinked & will instantly close on you. No trash bin in the room. Stains on the wall above & below the AC unit. Bathroom sink was dirty and dust everywhere. No face towels & floor towels. Shower stall had slippery floor risking a fall & slip. Despite reserving & paying for 3 persons, bathroom amenities & towels were only for 2 persons, also for the coffee service. Instant coffee with the hotel brand tasted like mud. Service staff was awful; asked for a toilet paper to replenish the one on the bathroom, which was about to run out in the first place, housekeeping staff gave us a box of facial tissue instead as they have ran out of toilet paper. The worst was the extra bed which we paid $20 extra: it was the box spring, the lower part of a two part bed set, without the top foam part. It was like sleeping on a bed of nails. Staff said that is all they have available & ended up unused. The free breakfast was terrible. Food & drink selection was meager. Bread toaster was not working. It had 4 slots & staff said only 2 was working & was toasting only one side of the bread. I ordered a 3 egg vegetarian omelet with tomatoes, mushroom & onions from egg service & the cook made 3 omelets of one egg each, LOL. Hotel had seen better days & I wonder where they got a 4 star rating. Upon check in, you will notice at once the NON maintenance: dirty stains on the wall behind the check in counter. If guests can see it, counter staff should be able to see it. A wet rag can wipe it off. NO STAR RATING from me. Valente Bañez, checked in July 7, 2019, checked out July 8, 2019. Room 405.
Not quite as good as the pics”
Profile says it has wifi. The cafe it adjoins has wifi but theres only wifi in the room if one stands right next to the door. Not really as described. The terrace is unusable as its full of dead leaves, water in a leaking plant ornament pond and all the lights are broken or not working. There was hair in drain from previous occupant. Water.. comes and goes but maybe thats a Tacolban water problem rather than in this unit, although the hotels i visited always had running water. The unit is adjacent to a very nice cafe. The unit itself is unusual ie seating for 20 people in an apartment with just one double bed. Was ok ,in a great location, but with working wifi and a usable terrace and good water supply for shower it would have represented value for money. As it didnt have these I felt it to be overpriced.