Bestill nå: Icon 36 Hotel & Residence

Vurderinger av Icon 36 Hotel & Residence

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Basert på 642 omtalerSe hva gjestene har skrevet
7,9

Verifiserte kundevurderinger

Vurderinger fra Agoda (642)Vurderinger fra Booking.com (291)
7,9
Veldig bra
Basert på 642 omtaler
Type reisende
Renslighet7,6
Fasiliteter6,9
Beliggenhet8,3
Romkomfort og -kvalitet8,1
Service8,4
Valuta for pengene8,0
Skrevet av verifiserte gjester fra Agoda
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Deluxe, byutsikt
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Viser 438 verifiserte gjestekommentarer
2,4
christopher fra Storbritannia
Reiste alene
Superior
Opphold på 2 netter i mars 2018
Not what expected or as described”
Booked this hotel because of the good reviews. When arrived we were told there was a problem with the power and we were moved to the sister hotel but I think they over booked. The sister hotel was dirty and noisy and after checking the price it cost half the price of my original hotel. I decided to move to a different hotel which is much quieter and clean. Poor experience
Skrevet 05 mars 2018
9,2
Ypperlig
Alex fra Singapore
Gruppe
Familiesuite
Opphold på én natt i februar 2018
Excellent family room”
Booked a family room for four guests. The stay was pretty good overall. Very helpful staff. The counter staff helps you with your luggage. Marcus, the manager, helped us with our airport transfers and also our private trip in ninh binh. (You may contact him via email or his whatsapp for such bookings) Price for the room and transport bookings were pretty reasonable. Breakfast was also reasonable for the price. Would recommend this hotel in general.
Skrevet 13 februar 2018
9,2
Ypperlig
Alex fra Singapore
Gruppe
Familiesuite
Opphold på én natt i februar 2018
Excellent family room”
Booked a family room for four guests. The stay was pretty good overall. Very helpful staff. The counter staff helps you with your luggage. Marcus, the manager, helped us with our airport transfers and also our private trip in ninh binh. (You may contact him via email or his whatsapp for such bookings) Price for the room and transport bookings were pretty reasonable. Breakfast was also reasonable for the price. Would recommend this hotel in general.
Skrevet 13 februar 2018
9,2
Ypperlig
Alex fra Singapore
Gruppe
Familiesuite
Opphold på én natt i februar 2018
Excellent family room”
Booked a family room for four guests. The stay was pretty good overall. Very helpful staff. The counter staff helps you with your luggage. Marcus, the manager, helped us with our airport transfers and also our private trip in ninh binh. (You may contact him via email or his whatsapp for such bookings) Price for the room and transport bookings were pretty reasonable. Breakfast was also reasonable for the price. Would recommend this hotel in general.
Skrevet 13 februar 2018
5,2
CHEN fra Kina
Par
Deluxe, byutsikt
Opphold på 4 netter i februar 2018
good location poor condition”
Location is good. But not quiet. A bit noisy in the early morning. Hotel condition is a bit old and not clean enough. If have other choice or more budget. Choose others.
Skrevet 13 februar 2018
8,8
Glimrende
alan fra Storbritannia
Reiste alene
Deluxe med balkong
Opphold på 3 netter i januar 2018
A nice place in the Old Quarter”
I stayed here for 3 nights and it's a good place to stay. I arranged to use the hotels airport pick-up service - which was great. The driver was there to meet meet and got me to the hotel without any problems. I booked a room with a balcony - and got a large spacious room with a very large 'double' bed (that could sleep 6!) and a single bed. The bed was very comfortable and the rooms light, bright and clean. Although located in the Old Quarter - the street which the hotel is on is very quiet (except for the night the Viet Nam under 23 football team qualified for a final! They do know how to celebrate!) The location is very good - easy to walk to most of the major sights from. The breakfast is very nice - several options are available. The staff are very friendly and helpful. i developed a nasty cough and the reception staff gave me some 'medicine' to help it. Much appreciated. I can highly recommend this place as a nice place to stay.
Skrevet 13 februar 2018
10,0
Ypperlig
Hoang fra Vietnam
Par
Familiesuite
Opphold på 3 netter i februar 2018
Staffs are friendly and helpful ”
Every sinks are stuck. Need fix that
Skrevet 13 februar 2018
6,8
Hyggelig
Susanne fra USA
Familie med eldre barn
Familiesuite
Opphold på én natt i februar 2018
Very friendly staff”
Rooms need some TLC. One of the windows in our room was cracked. Bathroom needs some attention. The staff, especially Marcus was very friendly and accommodating. Marcus was very proactive from the time the hotel received our reservation. Offered car service to avoid getting ripped off from airport taxis. Our driver was very friendly and gave us the rundown of what we were passing on the way to the hotel. Made lots of sugggestions. Hotel seems old and needs some TLC, but the staff were very friendly and knowledgeable. The free breakfast would’ve been good if the food was hot.
Skrevet 08 februar 2018
9,2
Ypperlig
Alastair fra Storbritannia
Forretningsreisende
Superior
Opphold på 2 netter i februar 2018
Excellent place to stay in Hanoi”
Good quality, clean hotel located in the heart of the old part of the city. The real highlight is the staff of the hotel, especially Marcus, who were incredibly attentive, informative and helpful.
Skrevet 04 februar 2018
8,4
Glimrende
You fra India
Reiste alene
Superior
Opphold på én natt i januar 2018
Great Budget Hotel !!!”
Its clean, The AC works properly, its a bit oldish but at this price its expected. The breakfast had a couple of Vietnamese options and a few western options as well, once again better than expected at this price so i would say if your are on a budget or just looking for a short resting spot it does the job. Staff is very very helpful and prompt at service.
Skrevet 01 februar 2018
6,0
Chan fra Singapore
Par
Superior
Opphold på én natt i januar 2018
Staying there is like Do not go to Hanoi if you have no good business there. ”
Took taxi from the train station to hotel, meter 24.6 (000vnd) but driver says is 246 (000vnd) hotel no 24 hrs reception! so no help. Pulled out luggage thru the back seat. Ate at hotel's morning buffet, not so good,only 2 stations, some bread, eggs and 4 tables. bell boy said it's USD5 pp, later reception girl say is USD15, breakfast already cost more than the room! When checked in again after our cruise trip, the reception girl at the counter became rude after we wanted o exchange our included free breakfast with the one we ate earlier. The shutters to the hotel are closed at 12mn, say is some government requirement.. Probably in that area, they know that if you don't come back by midnight , you probably don't get to come back anymore . Rooms are clean thought, We got the room at the very TOP, which have no elevator access, and no views. Locations is close to the lake and markets as with all the other old quarter hotels in the area .
Skrevet 29 januar 2018
5,6
SORACHA fra Thailand
Forretningsreisende
Deluxe med balkong
Opphold på 2 netter i desember 2017
Moderated quality. ”
Poor management on bill payment.
Skrevet 25 januar 2018
9,2
Ypperlig
Liz fra Canada
Par
Superior
Opphold på 3 netter i januar 2018
Ypperlig”
Breakfast great. Got a quiet room in the Old Qauters.
Skrevet 24 januar 2018
6,4
Hyggelig
Giang fra Vietnam
Reiste alene
Superior
Opphold på 2 netter i januar 2018
Not that great”
Despite having asked for higher floor and quiet room and got a response saying my requests are accepted, I was sticked to a room right at the bottom next to the lobby. Staff assured it was sound proof but i can hear phonecall and talk outside clearly, and the restaurant was right under the room, which was noisy from 5am through to 9am. Needless to say I had very bad sleep. The room was not very clean with stains all over the sofa and some on the pillows. Staff also did not inform breakfast hour clearly, which ended early at 9.30am so I didnt have chance to try the buffet. The only slightly good thing is the staff s friendliness. Some wanted to help me change the room the next day but I refused as I was checking out early that night. I have tried many hotels in Hanoi and will not come back to this one.
Skrevet 15 januar 2018
8,4
Glimrende
Bianca fra Australia
Reiste alene
Deluxe med balkong
Opphold på 4 netter i januar 2018
Great location but old”
Staff and location were awesome. The breakfast wasn't and the place is fairly run down. Hard to know if it was value for money. Comfortable enough stay though.
Skrevet 09 januar 2018
3,6
Quang fra Vietnam
Forretningsreisende
Superior
Opphold på én natt i januar 2018
Unhappy ”
I booked the Icon 36 at 35 Bat Su Str., but they answer “no empty room” and they sent me to another icon 36 at Hao Nam.
Skrevet 09 januar 2018
6,0
Penelope fra Storbritannia
Par
Superior
Opphold på én natt i januar 2018
Over gjennomsnittlig”
We were in the top floor room which unfortunately was mouldy and damp. The breakfast wasn’t great. The staff however are very friendly and helpful.
Skrevet 08 januar 2018
8,8
Glimrende
Vincent fra Canada
Reiste alene
Superior
Opphold på 2 netter i januar 2018
Glimrende”
Good people ... helpfull ... good location
Skrevet 08 januar 2018
7,2
Meget bra
TUAN fra Australia
Par
Familietrippel
Opphold på 2 netter i desember 2017
a little gem in Hanoi old quarter”
We booked a family triple room that says 32sqm but in reality it was more like 15sqm. Bathroom also was very small. It can be a bit noisy when people are moving around or talking We still enjoyed our stay because the staff were really great.
Skrevet 04 januar 2018
6,4
Hyggelig
GINALYN fra Filippinene
Gruppe
Familietrippel
Opphold på 3 netter i desember 2017
Internet Not GOOD ”
The staff are very helpful, room is ok worth the money , location ok . The only unlikable is the internet connection. Hope they can improve on that aspects .
Skrevet 02 januar 2018
8,0
Glimrende
christopher fra Australia
Reiste alene
Superior
Opphold på én natt i desember 2017
Good Hotel get to get the top floors it's better as has windows as most hotels in Hanoi smell damp.”
Top floors are better, 504 is the best room, few friends had ddamp smelling room which is standard in Hanoi, although staff deodorised the room anyway, I'd stay here again it's a great place to craa
Skrevet 27 desember 2017
2,0
Do fra Vietnam
Forretningsreisende
Superior
Opphold på 6 netter i desember 2017
bad experience”
they brought me to another farer hotel
Skrevet 26 desember 2017
6,4
Hyggelig
yeonsu fra Sør-Korea
Reiste alene
Superior
Opphold på én natt i mai 2017
soso”
not bad, just soso all thing
Skrevet 26 desember 2017
5,6
Yeuk fra Hongkong
Par
Superior
Opphold på 2 netter i desember 2017
This is tricky.”
We booked this hotel but when we arrived, they told us it is full and they guided me to their sister hotel with a similar name. The sister hotel is not satisfactory. There are a lot of noises at night. The breakfast is not good either. I do not recommend hotel with such a tricky sales method.
Skrevet 26 desember 2017
3,2
Hai fra Vietnam
Forretningsreisende
Superior
Opphold på én natt i desember 2017
Bad”
When i checkin this hotel, the receptions change me to another one and far from Old Quarter. And the room was terrible. Have stinky smells, although the room service was clean up but I was stay with smell for 2 days. And the hotel still have room but receptionist not allow change the room for me.
Skrevet 25 desember 2017
10,0
Ypperlig
Gregory fra USA
Reiste alene
Superior
Opphold på én natt i desember 2017
Great staff and great location”
My 3rd stay here and again, the staff were great and after a long bus trip I arrived to a free upgraded room. Exceptional!
Skrevet 24 desember 2017
10,0
Ypperlig
Nguyen fra Vietnam
Par
Superior
Opphold på én natt i desember 2017
Excellent ”
Superb service, staffs are extremely helpful. Their service to you start from you arrive at the hotel. They help us out from restaurant recommendation, reservation booking, room upgrade till arrange another airport transfer for us on our last day in Hanoi. The hotel breakfast is really nice. they always keep asking you to order during all the time! So convenient location within Old Quarters. Overall, I had a great time at Icon 36 Hotel & Residence and highly recommend it to everyone.
Skrevet 21 desember 2017
8,4
Glimrende
Marie-Louise fra Danmark
Familie med små barn
Familietrippel
Opphold på 2 netter i november 2017
Great location and friendly staff”
Nice and clean room. Very helpfull staff that helped us plan our trip to Sa Pa and Cat Ba.
Skrevet 05 desember 2017
8,4
Glimrende
Jason fra Australia
Reiste alene
Superior
Opphold på én natt i november 2017
clean room, handy location”
Close to cafes and night markets...friendly and helpful staff...would stay again..
Skrevet 03 desember 2017
10,0
Ypperlig
Nhi
Forretningsreisende
Superior
Opphold på 3 netter i november 2017
Ypperlig”
good
Skrevet 28 november 2017
8,0
Glimrende
phyo fra Singapore
Par
Superior
Opphold på 2 netter i november 2017
Good service & location ”
First night , 2 small towel were not put in the room. Room decoration & service is good. I would like to suggest if the room is made with sound proof, it would be great.
Skrevet 24 november 2017
10,0
Ypperlig
susumu fra Japan
Familie med eldre barn
Superior
Opphold på 2 netter i august 2017
very good”
we always stay this hotel very convenient,every staff are good familiar every thing come to Hanoi
Skrevet 23 november 2017
4,4
Yi-Yun fra Vietnam
Par
Superior
Opphold på 2 netter i oktober 2017
Different from the room they show on the website”
I feel really disappointed because the room was not the original I booked on the website. After we arrived, they said their room had some problem so they paid for the taxi and sent us to their another hotel. 1) The location of the second hotel is not as good as the original I booked. It will take you more time to go to the Hoàn Kiếm lake and other tourist by walking. 2) The room they provided was not as cozy as the original one. And there was a bathtub in the original room; however, there was not a bathtub in the one we stayed. I think the price of the second room is lower than original one. ** This hotel has three in Hố Nai. I am wondering whether they attract the guests by the most beautiful and cozy one( I booked with yellow light and bathtub) and after the guests arrive, the hotel sends their guests to the other two that the rooms there are not that comfortable and also their selling are not good. Honestly, MY MOOD WAS TOTALLY DESTROYED BY THIS HOTEL.
Skrevet 17 november 2017
5,6
Leeann fra Storbritannia
Par
Deluxe, byutsikt
Opphold på 2 netter i november 2017
Avoid if possible”
This hotel was the worst we’d stayed in Vietnam, it’s in a brilliant location and the staff are very nice and helpful however rooms very aged and dusty! We received a free upgrade to suite so room was huge but still dirty - would not like to it think what standard rooms were like! In bathroom shower pulled out from bath and would not reach top of our heads, was boiling hot water in the toilet which was strange! Breakfast is ok but lots of flies flying around fruit! Hotel was cheap but can get better hotels in Hanoi for your money! If rooms updated and restaurant cleaned up a little then could be a great hotel.
Skrevet 11 november 2017
9,2
Ypperlig
michael fra USA
Reiste alene
Superior
Opphold på 5 netter i oktober 2017
Such friendly, helpful staff”
Staff was great, hotel was clean and near everything. Had an issue with being given a worse room than I booked that we fixed, but when I had to extend two nights I got hosed. I’d stay here again tho
Skrevet 01 november 2017
8,8
Glimrende
Supag fra Thailand
Gruppe
Familiesuite
Opphold på én natt i oktober 2017
Location is good”
Nearly some place from market good staff and recommendations.
Skrevet 23 oktober 2017
8,8
Glimrende
Asparuh fra Brunei Darussalam
Par
Superior
Opphold på 2 netter i oktober 2017
Acceptable Hotel ”
A bit old Hotel ,but cleaned well with enough facilities for that cost
Skrevet 18 oktober 2017
8,0
Glimrende
jianping fra Singapore
Par
Familiesuite
Opphold på én natt i september 2017
I like Vietnam”
All OK in Vietnam.I like Vietnam.
Skrevet 18 oktober 2017
8,8
Glimrende
Choon fra Malaysia
Par
Deluxe med balkong
Opphold på 2 netter i september 2017
Nice breakfast but not clean environment, good arrangement of tours, nice balcony”
We stayed there for 3 days 2 night, Hue the receptionist helped us to book tours, affordable and worth the money. Very responsible and funny tour guides. We went to halong bay and tum coc day tour. We love the balcony, but the blanket is too thin, suggested to provide a thick blanket. Hanoi is very noisy at the evening, please do not expect quiet stay, after all is Hanoi. We wanted to book the 3rd day of our stay, but its fully booked. Will come back next time. Thumbs up to friendly staffs !
Skrevet 13 oktober 2017
8,0
Glimrende
Joseph fra USA
Reiste alene
Deluxe med balkong
Opphold på 2 netter i oktober 2017
Veldig bra”
Pros: excellent staff, spacious room and nice view (balcony room), nice location. Cons: cleaning staff could do a better job and the bathroom is rather cramped. Definitely liked it enough to stay again if looking to stay in the Old Quarter. When booking I noticed some people complained about the aircon, I had no issues at all.
Skrevet 11 oktober 2017
10,0
Ypperlig
WEI fra Taiwan
Reiste alene
Superior
Opphold på 3 netter i august 2017
amazing”
it's a good experience
Skrevet 10 oktober 2017
4,8
Warrick fra Storbritannia
Par
Deluxe med balkong
Opphold på 3 netter i august 2017
Tilfredsstillende”
Air conditioner did not work which led to discomfort throughout the stay
Skrevet 08 oktober 2017
3,2
Quân fra Vietnam
Par
Deluxe, byutsikt
Opphold på én natt i oktober 2017
Dirty room, old facilities, terrible bathroom”
Hotel is old, tired facilities. Room still a lot of dirts on the floor and on the wooden chair when i checked in. Bed sheet & towels are smelly and old. Bathroom is small and dont seem clean at all. NOT RECOMMENDED!
Skrevet 05 oktober 2017
4,4
Loke fra Malaysia
Gruppe
Familiesuite
Opphold på én natt i oktober 2017
U get what u pay”
Price was cheap but facilities was old. Bathtub was dirty. So far staff services ok. Only things want to highlight was air conditioner power not strong. Hope that facilities can be improved.
Skrevet 04 oktober 2017
8,0
Glimrende
Vianca fra Filippinene
Gruppe
Superior
Opphold på 2 netter i september 2017
Veldig bra”
Air conditioning and shower need to be improved, but overall experience is good due to friendly and helpful staff and very good location.
Skrevet 28 september 2017
6,0
Layla fra Japan
Par
Superior
Opphold på 2 netter i september 2017
Can't stay in here with air conditioner problem ”
We can't stay in here with air conditioner problems. They offer us their another hotel instead of this. It was not enough clean.
Skrevet 24 september 2017
10,0
Ypperlig
Leo fra Filippinene
Reiste alene
Superior
Opphold på 2 netter i september 2017
My first in Icon 36 and in Vietnam and will definitely do it again soonest”
So far so good, will book one once I go back to Vietnam
Skrevet 17 september 2017
8,4
Glimrende
John fra Storbritannia
Par
Superior
Opphold på 3 netter i september 2017
Hectic Hanoi!😆”
The staff were great...very friendly, helpful and knowledgable. The hotel itself is ideally located in the busy Old Quarter but, this particular one (there are 3 Icon 36 hotels in Hanoi) needs a little tlc. Breakfast was included in our room rate but, although relatively nice, was a little disappointing from a choice perspective. I hope the owners invest some much needed money and make the hotel a place the staff can be truly proud of.
Skrevet 10 september 2017
9,2
Ypperlig
Samuel fra Indonesia
Gruppe
Familiesuite
Opphold på 3 netter i februar 2017
Nice, Good Location, Helpfull staff”
i'm stay at this hotel for 3 nights, the hotel surounding by the tourist object, all can reach by walking. good staff and always guide us to explore the city. the breakfast was good, and the balcony was perfect to us.
Skrevet 07 september 2017
7,6
Veldig bra
Fatima fra Filippinene
Gruppe
Superior
Opphold på 2 netter i august 2017
Spacious rooms and good staff”
This hotel has relatively good facilities given the reasonable price. It is close to shops and restaurants in Old Quarter. The staff are all kind and helpful. They will go the extra mile to help you. One of the staff even bought food for me when I was not feeling well and too tired to go out. The front desk staff can also manage to speak good English language.
Skrevet 06 september 2017