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Neo Eltari Hotel Kupang
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7.8 Very good location
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7.8Location
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Excellent
From 76 reviewsSee what guests said
8.3
92% would recommend to a friend
  • Free airport transfer

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Executive Suite
...
  • No view
  • 48 m²/517 ft²
  • 1 king bed
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Deluxe Room
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  • City view
  • 25 m²/269 ft²
  • 1 double bed
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Superior Room
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  • 25 m²/269 ft²
  • Shower
  • 1 double bed
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Executive Suite
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  • Shower
  • Balcony/terrace
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Superior With Breakfast
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  • Non-smoking
  • Shower
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Deluxe
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  • Non-smoking
  • Shower
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Executive Suite With Breakfast
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    Deluxe With Breakfast
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      Verified guest reviews

      Agoda Reviews (76)Booking.com Reviews (148)
      Filter by guest type:
      Cleanliness8.5
      Facilities8.2
      Location7.8
      Room comfort and quality8.9
      Service8.6
      Value for money8.7
      Provided by verified guests of Agoda
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      Room type
      Superior Room
      Executive Suite
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      Showing 54 verified guest comments
      12345
      4.4
      nicholas from Saudi Arabia
      Family with young children
      Executive Suite
      Stayed 4 nights in December 2017
      owners invested cheaply and forgot to train the staff
      There two or three good staff.But majoirty really struggle to understand they are in service business.My feeling the owners invested in real estatebut forgot to train the staff that they are their for the guest and not the other way round..Only small issue no iron or in board even advertised..told.three different stories about this subject. One night for airport flight next day.ok if price is cheap...oh they are very eco friendly the air con in public areas non existent.....
      Reviewed December 29, 2017
      Dear Nicholas, Thank you for your review toward us regarding your current experience during stay. Regret to hear that you did not met your expectation with our service. We will taking an action shorty to re-train entire staffs as develop their professional hospitality in handling our guest as well. Review like yours is definitely to improve our service in all aspect. We assure that the same experience will not happen again on your upcoming stay. Thank you for time to share your experience, please allow us to serve you better than previous one at NEO Eltari Kupang.
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      Neo Eltari Hotel Kupang
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      8.8
      Sherry from United States
      Couple
      Superior Room
      Stayed 1 night in December 2017
      Really Good Value
      For $22 (at the time of our booking), we received a spacious room with a very comfortable bed. Service was excellent for the most part. A good hotel if you want to spend time on the premises. Location is great if you are looking to be close to the airport; otherwise, there are not too many restaurants nearby. The plus side is that the hotel offers free shuttle service to the Lippo shopping center, which is convenient for those without motors or vehicles. A notable downside for us was that while the room itself was actually very clean, including linens, there were several tiny baby cockroaches every day that appeared crawling on the walls and the floors.
      Reviewed December 23, 2017
      Dear Sherry, Thank you for taking the time to leave a review on your stay at NEO Eltari Kupang, we are really glad to hear your compliment about our place and facilities , and also sad that some of the experience might not meet the best for your stay. We assured you that we are taking steps in order to meet the expectations and strive to give our best that we can to fulfill that. We do hope you have a good quality time, and the memories will bring you back in the near future.
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      Neo Eltari Hotel Kupang
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      5.6
      Tong from Malaysia
      Business traveler
      Superior Room
      Stayed 3 nights in November 2017
      Latest Ashton Group of hotels
      Stayed here long term. Rooms are good size. This time my room was insects-free... Good power shower.. comfortable bed.. Breakfast choice not impressive. Nice pool with view of the sea (miles away). Staff are friendly. No 24 hrs room service. Kitchen closes at 11pm.... Complimentary to and fro airport which is 5 mins drive away.
      Reviewed November 22, 2017
      Dear Tong, Thank you for sharing your recently experience stay. We will definitely to improve our service to create our guest comfort and meet their expectation. Your issue is our concern to taking a necessary action. Thank you your review and please give us other chance to serve you better in the near future.
      Responded December 12, 2017
      Neo Eltari Hotel Kupang
      Did you find this review helpful?|
      8.8
      Andri from Indonesia
      Solo traveler
      Superior Room
      Stayed 1 night in November 2017
      Great
      Pokoknya pasti kessna kalo datang ke kupang
      Reviewed November 19, 2017
      Dear Andri, Terimakasih atas kesetiaan dan kepercayaan nya memilih hotel NEO Eltari Kupang. kami sangat bangga dan bahagia bisa memberikan yang terbaik kepada seluruh pengunjung untuk menikmati layanan dan fasilitas kami. Kami tunggu kedatangan Anda kembali di NEO Eltari Kupang.
      Responded December 12, 2017
      Neo Eltari Hotel Kupang
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      6.4
      Tong from Malaysia
      Business traveler
      Superior Room
      Stayed 1 night in October 2017
      New hotel by Ashton Group
      Modern, friendly and welcoming staff. Free shuttle to airport but not free pickup from airport. Must take care of the infestation of cockroaches and mosquitoes in the room. Pleasant deco and surroundings. Nothing outside the hotel except a small hut selling drinks and cigs. Walk across the road through a short wooded area there is a seafood restaurant that served nice food. Be happy they serve beer!!!
      Reviewed October 29, 2017
      Dear Tong, Thank you for your review that you meet your expectation in regard our services. We have done to take a seriously your concern that our pest control do as a daily routine avoid the same issue. We assure that the same experience will not happen again on your upcoming stay and we look forward to serve you better as memorable one than previously.
      Responded December 12, 2017
      Neo Eltari Hotel Kupang
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      6.8
      Tong from Malaysia
      Business traveler
      Superior Room
      Stayed 2 nights in October 2017
      New & Modern Hotel
      Stayed for more than a week here. Very near to airport (5 mins drive) and free shuttle. Also free shuttle to Kupang largest mall. Room is good size however, infested with cockroaches. After spraying with insecticide still many more!! Good bedding and power shower. Food is average with overpirced beer!
      Reviewed October 29, 2017
      Dear Tong, Thank you for your compliment toward us. We will review our beverage price and will coordinate with our team on this. We are deeply sorry that you find less experience. Thank you for sharing and please give us other opportunity to serve you better very soon.
      Responded December 12, 2017
      Neo Eltari Hotel Kupang
      Did you find this review helpful?|
      9.6
      Wida from Indonesia
      Business traveler
      Superior Room
      Stayed 1 night in August 2017
      Exceptional
      The hotel service especially the airport transfer is very good and on time.. the staff is very kind and helping.. the breakfast is good. The location to the city is quite far, but very near with the airport.
      Reviewed October 25, 2017
      Dear Wida, Thank you for your kind words toward to us. We are really happy to know that you enjoyed our service and facilities. We will do our best to accommodation whats our guest needs to keep their expectation. Thank you for your sharing and we would love to serve you better on your upcoming stay.
      Responded December 15, 2017
      Neo Eltari Hotel Kupang
      Did you find this review helpful?|
      10.0
      Andri from Indonesia
      Solo traveler
      Superior Room
      Stayed 1 night in September 2017
      Exceptional
      Great semuanya
      Reviewed October 03, 2017
      Dear Andri, Terimakasih atas kepercayaan nya memilih hotel NEO Eltari Kupang. Kami sangat bahagia mengegtahui bahwan Anda merasa puas dan nyaman tinggal bersama kami. Kami tunggu kedatangan Anda kembali.
      Responded December 15, 2017
      Neo Eltari Hotel Kupang
      Did you find this review helpful?|
      10.0
      Kevin from Australia
      Family with teens
      Superior Room
      Stayed 1 night in July 2017
      Exceptional
      I was pleasantly surprised at just how good this hotel was. Rooms were fantastic, nice view and the food at the restaurant was nice. I would definitely stay there again. Bonus was the free shuttle to the airport. Only negative was the pool closed at 6pm. But that was a minor issue.
      Reviewed July 13, 2017
      Dear Kevin, Much appreciated and glad to received your fantastic words toward to us. We definitely to share your kind words to the entire team that you meet your expectation. Thank you and we would love to serve you in the near future.
      Responded December 15, 2017
      Neo Eltari Hotel Kupang
      Did you find this review helpful?|
      8.0
      Jago from Australia
      Business traveler
      Superior Room
      Stayed 1 night in June 2017
      Good , easy , clean
      Loctaion is good
      Reviewed July 06, 2017
      Dear Jago, Thank you for sharing your feedback to us and we are really happy to received your kind words. Thank you and we look forward to serve you better in the near future.
      Responded December 15, 2017
      Neo Eltari Hotel Kupang
      Did you find this review helpful?|
      12345
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