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Very good7.7
Based on 37 reviews
New Akan Hotel
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8.8 Excellent location
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8.8Location
  • Sauna

  • Hot spring bath

  • Bar

  • Nightclub

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Room choices
Japanese Style
...
  • Lake view
  • 35 m²
  • 1 futon
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Japanese Style
...
  • Mountain view
  • 35 m²
  • 1 futon
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Japanese Style
...
  • Mountain view
  • 33 m²
  • 1 futon
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Japanese-Style Twin Room - Crystal Building
...
  • 33 m²
  • 2 futons
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Japanese-Style Room
...
  • 15 m²
  • Smoking allowed
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Single room in Crystal building
...
  • 30 m²
  • 1 single bed or 4 futons
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Japanese-Style Twin Room with Lake View - Crystal Building
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  • 33 m²
  • 2 futons
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Japanese Style
...
  • Lake view
  • 33 m²
  • 1 futon
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Twin
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  • 30 m²
  • 2 single beds
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Standard Twin Bed
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  • Mountain view
  • 30 m²
  • 2 single beds
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Verified guest reviews

Agoda Reviews (37)
Booking.com Reviews (26)

3.1

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Very good
  • Cleanliness 7.3
  • Facilities 7.8
  • Location 8.8
  • Room comfort and quality 7.2
  • Service 7.7
  • Value for money 6.8
  • Food and dining 8.2
Very good
  • Cleanliness 7.0
  • Facilities 6.8
  • Location 8.6
  • Room comfort and quality 7.2
  • Service 7.5
  • Value for money 6.7
  • Food and dining 7.8
Very good
  • Cleanliness 7.4
  • Facilities 8.7
  • Location 8.6
  • Room comfort and quality 6.5
  • Service 7.4
  • Value for money 6.9
  • Food and dining 8.0
Excellent
  • Cleanliness 8.0
  • Facilities 8.5
  • Location 9.6
  • Room comfort and quality 10.0
  • Service 8.0
  • Value for money 7.6
  • Food and dining 10.0
Excellent
  • Cleanliness 7.5
  • Facilities 10.0
  • Location 9.0
  • Room comfort and quality 8.0
  • Service 8.5
  • Value for money 6.5
  • Food and dining 9.3
Very good
  • Cleanliness 8.0
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 8.0
  • Value for money 6.0
  • Food and dining 8.0
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Showing 28 verified guest comments
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7.2
Daryl from Singapore
Couple
Standard Twin Bed
Stayed 1 night in August 2017
Buffet Dinner and Breakfast were great!”
The buffet dinner had a good spread of dishes including crab claws. The standard room toilet however, was extremely small. Checkout time was at 10am and not negotiable.
Reviewed August 09, 2017
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8.8
Ha from Australia
Family with teens
Standard Twin Bed
Stayed 2 nights in June 2017
Amazing view”
The infinity pool of hot spring spa on top floor has an amazing view of lake Akan. Apparently it is a popular hotel attracting lots of tourists both internationally and locally and therefore it's big restaurant for buffet breakfast and dinner is always full of people.
Reviewed June 26, 2017
We are truly grateful and delighted to have received your gracious comments. We are very happy to have enjoyed the infinity pool. We aspire to put a smile on our customers' faces and to provide exceptional service We are honored to be of service to you, and thank you for your positive feedback and patronage.
Responded July 02, 2017
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New Akan Hotel
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8.0
QUEK from Singapore
Couple
Standard Twin Bed
Stayed 1 night in June 2017
Very good”
The room is big though the bathroom is too small. On the plus side, coupling with the good service at the check-in counter, the hotel also provides great dinner and breakfast with fantastic Akan lake view. I will stay at the hotel again next time.
Reviewed June 21, 2017
We are deeply honored to have you visiting us this trip. Furthermore, thank you for your swift reply and gracious praise. Your kind compliments and constructive review are invaluable to us, and we aim to please all our customers. We hope that you will drop by again if you happen to be in the area, and we look forward to being able to serve you again. Once again, please accept our sincere thanks for choosing our place this trip.
Responded July 02, 2017
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New Akan Hotel
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5.6
DANNY from Hong Kong
Couple
Standard Twin Bed
Stayed 1 night in September 2016
Location is good. Not up to expectation ”
Expensive, we paid more want to have a tidy and good services. The receipt do not show us end time of lunch is 20:30. We arrived 20:45 but no able to enjoy buffet dinner. The room is large when we compare with similar hotels but it is very dirty (dead insects in wall) in bath room.
Reviewed September 28, 2016
We are deeply honored to have you visiting us this trip. We are truly sorry for the disappointing service provided during your visit. We deeply appreciate you for taking the time to voice your concerns, and we are heartened to inform you that we will definitely address your concerns and improve our services. We hope that this trip will not deter you from dropping by again, and we hope that you will give us the opportunity to turn your experience you around. Lastly, all of us in charge would like to apologise once again for the unsatisfactory service provided this trip.
Responded June 07, 2017
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New Akan Hotel
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4.3
Koon from China
Couple
Twin
Stayed 1 night in February 2016
Room is too old, will not come again.”
Spa at the roof is very good. Food is buffet, no good. Too many people dinning together. Room is too old.
Room is too old, will not come again.
Reviewed February 14, 2016
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8.3
Tiong from Singapore
Couple
Twin
Stayed 2 nights in August 2014
Hotel popular with tour groups”
Food, location and ambience
We stayed there in August for two nights in a western room overlooking the Lake Akan. View was awesome and soothing. Room was spacious but a little dated and the toilet is small, needs ungrading. Saving grace is food, buffet spread was good, from snow crabs to steaks so we had many options. We enjoyed the onsen very much, especially the outdoor ones. A good place to rest and explore the surrounding sights so would recommend this place to anyone who needs a break from the hectic life.
Reviewed November 18, 2014
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8.7
Wan-Hwa from Taiwan
Solo traveler
Twin
Stayed 1 night in November 2014
good food and view from hotel room”
good sea food and lots of the dishes to choose ,and very convenient to take free shuttle bus to hotel is good service
Reviewed November 10, 2014
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6.7
Pei from Malaysia
Solo traveler
Japanese Style
Stayed 2 nights in July 2014
Feedback”
Next to lake and walking distance to all shops
Reviewed August 18, 2014
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3.0
Wee from Singapore
Couple
Twin
Stayed 2 nights in August 2014
The worst hotel that I have ever stayed in”
Terrible. Room condition is bad, smelly and dirty. Staffs command of English is almost zero.
Reviewed August 18, 2014
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7.3
Hui from Singapore
Group
Twin
Stayed 1 night in May 2014
Onsen with great lake view”
Onsen with great lake view
Not perfectly comfortable, but a cheaper alternative to enjoying nice view of lake Akan. Hotel building is a bit on the old side, in the room you can feel the oldness even if it is renovated or refurbished. But still you can enjoy a nice view of the lake either from the room or at the common bath area. Breakfast was wonderful with wide variety of food.
Reviewed May 21, 2014
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