New Otani Inn Sapporo
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 New Otani Inn Sapporo
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8.0
Excellent
/10
(1098 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Sapporo TV Tower420 m
  • Former Hokkaido Government Office Building520 m
  • Odori Park850 m
  • Tanukikoji Shopping Street900 m
  • Hokkaido Shrine4 km
  • Asahiyama Memorial Park4.33 km
  • Mt. Moiwa5.39 km
  • Moerenuma Park8.36 km
  • Takino Suzuran Hillside National Park17.01 km
  • 4-star Hotel
    Free Wi-Fi

    New Otani Inn Sapporo

    Nishi 1-chome, Kita 2-jo, Chuo-Ku, Sapporo, Sapporo, Japan, 060-0002 - See map

    Don't miss out!

    4 travelers have booked today.

    "The table setting is quite spacious with ample seats and tables so one can dine in a relax atmosphere."
    Ai C. - May 11, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Excellent cleanliness
    8.3 rating for cleanliness
    Excellent comfort
    8.2 room quality and comfort
    Excellent service
    8.1 rating for service
    • 280 meters to public transportation

    • Located in heart of Sapporo

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    Cheaper than 97% of all properties in Sapporo in the last 24 hoursCompared to 3,183 Sapporo properties at Agoda for various dates
    Value for money7.9
    Distance to city center0.7 km
    Location rating8.4
    Nearest airportOkadama Airport (OKD)
    Distance to airport5.6 km

    Rooms available at New Otani Inn Sapporo

    8.2
    Excellent
    Room comfort & quality
    Superior Japanese Style Room
    Superior Japanese Style Room
    ...
    • Room size: 46 m²/495 ft²
    • Non-smoking
    • 2 futons
    Enter dates to see prices
    Deluxe Twin Non-Smoking
    Deluxe Twin Non-Smoking
    ...
    • Room size: 46 m²/495 ft²
    • Non-smoking
    • 2 single beds
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    Executive Twin Non-Smoking
    Executive Twin Non-Smoking
    ...
    • Room size: 46 m²/495 ft²
    • City view
    Enter dates to see prices
    Premium Double Room - Non-Smoking
    Premium Double Room - Non-Smoking
    ...
    • Room size: 24 m²/258 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Premium Twin Room - Non-Smoking
    Premium Twin Room - Non-Smoking
    ...
    • Room size: 24 m²/258 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Comfort Twin Room - Non-Smoking
    Comfort Twin Room - Non-Smoking
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Comfort Double Room - Non-Smoking
    Comfort Double Room - Non-Smoking
    ...
    • Room size: 24 m²/258 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Comfort Triple Room - Non-Smoking
    Comfort Triple Room - Non-Smoking
    ...
    • Room size: 26 m²/280 ft²
    • Non-smoking
    • 2 single beds or 1 sofa bed
    Enter dates to see prices
    Deluxe Quadruple Room
    Deluxe Quadruple Room
    ...
    • Room size: 46 m²/495 ft²
    • Shower and bathtub
    • 4 single beds
    Enter dates to see prices
    Standard Twin Room Non-Smoking
    Standard Twin Room Non-Smoking
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices

    What people love about New Otani Inn Sapporo

    • 6.8
      Good
      Cleanliness

      "The rooms were comfortable and clean;"

      Eunice

      |

      October 5, 2016

    • 10.0
      Exceptional
      Location

      "Great location for the Snow festival."

      Shaun

      |

      February 12, 2018

    • 8.0
      Very good
      Cleanliness

      "Hotel is clean and well-maintained."

      Rachel

      |

      September 30, 2018

    Property ranking|Compared to 3,183 Sapporo properties
    See all rankings
    Cheapest price score
    Room size
    31 sqm.
    Review score - United States
    8.3/10
    Room comfort score
    8.2/10
    Better than
    97
    %
    of Sapporo properties
    Bigger than
    97
    %
    of Sapporo properties
    Better than
    97
    %
    of Sapporo properties
    Better than
    96
    %
    of Sapporo properties
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    More about New Otani Inn Sapporo

    More about New Otani Inn Sapporo

    8.4
    Excellent

    "Good Service and provided many map to vistor."

    May K.

    |

    December 11, 2017

    Description

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    Most talked about facilities

    Housekeeping
    36 mentions
    Internet
    10 mentions
    Breakfast
    9 mentions
    Food & Dining
    1 mention

    What they offer

    7.6
    Very good
    Cleanliness

    "Room was clean and bed was comfortable."

    THIAN

    |

    October 8, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    ダイニング&カフェ ランデブーラウンジ
    Cuisine:Chinese, European
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Japanese cuisine
    Japanese cuisine
    Japanese Cuisine Zuientei
    60 m Japanese
    Picante Sapporoekimae
    60 m Japanese
    Amimoto Shakotan Minatoya Sapporo Sugino
    70 m Japanese, Sushi
    American cuisine
    American cuisine
    Buddy Buddy
    150 m American
    Dining Tsukiusagi
    720 m American
    Sapporo Butaya Marusanhachi
    910 m American, Japanese
    Asian cuisine
    Asian cuisine
    Sapporo Ramen Kuwana Tokeidaidoori
    170 m Asian, Japanese
    Yamaarashikurotora
    210 m Asian
    Gomasoba Yakumo Sapporo International Building
    400 m Asian, Japanese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of New Otani Inn Sapporo from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1098)Booking.com Reviews (89)
    8.0
    /
    10
    Cleanliness8.3
    Facilities7.6
    Location8.4
    Room comfort and quality8.2
    Service8.1
    Value for money7.9
    High score for Sapporo
    Rating
    9+ Exceptional (167)
    8-9 Excellent (128)
    7-8 Very Good (212)
    6-7 Good (63)
    <6 Below Expectation (74)
    Time of the year
    Mar - May (135)
    Jun - Aug (166)
    Sep - Nov (103)
    Dec - Feb (240)
    All guests (1098)
    All room types
    All languages

    Show reviews that mention 

    Showing 644 verified guest comments
    12345
    8.8
    Excellent
    Linda from Singapore
    Family with teens
    Stayed 1 night in December 2018

    Reasonable Stay”

    Stayed in December 2018 after a ski trip in Kiroro Ski Resort. New Otani is always predictable, never fails, breakfast is good. The only snag is that the underground even though 200 metres away, has no escalators nor elevators. We had to lug each of our 30 inch luggage up and down 4 flights of stairs to get into the station. Rather impossible if you are unfit. Nonetheless property is fine and Otani standards.

    Reviewed July 16, 2019
    8.0
    Excellent
    Ruby from Malaysia
    Family with teens
    Stayed 1 night in February 2019

    Very good”

    First we book non smoking, but they give us smoking room, talk to receptionist luckily they change for us. Really thanks for the change because we all not smoking. Everything is fine. Room cleam but not too big. Location good.

    Reviewed March 01, 2019
    4.8
    hiu from Hong Kong
    Family with young children
    Standard Twin Room Non-Smoking
    Stayed 3 nights in July 2019

    Good location but dusty ”

    Toilet with bad smell and room is dusty. Air conditioning is not working very well. Only good is the location which is very convenient.

    Reviewed July 19, 2019
    9.6
    Exceptional
    Sharon from Singapore
    Family with teens
    Premium Twin Room - Non-Smoking
    Stayed 5 nights in December 2018

    Good location, reasonable price, warm greetings, clean environment”

    I don't frequently review, but I'm doing it this time as I feel that this hotel is not as bad as some reviews pointed out earlier. I had given this hotel a miss due to the not so good reviews by other travelers, but had booked it last minute due to some technical issues that left me stranded with no hotel at Sapporo last minute. The hotel room is new, reasonable size, clean, comfortable. The staffs are polite, with warm smiles each time they sees us. The hotel is walking distance to Sapporo JR, and is also connected by underpass opposite the road. Travelers with children or elderly pls note that access to underpass is via staircase, no escalators. We booked without breakfast so no comment. We didn't make use of the facilities there so no idea how it was. Overall, based on location, cleanliness, staffs' politeness, I'd say we had 5 comfortable nights there.

    Reviewed December 22, 2018
    9.2
    Exceptional
    Nhu from Vietnam
    Group
    Standard Twin Room Non-Smoking
    Stayed 3 nights in February 2019

    Exceptional”

    Spacious room, well maintained furniture and nicely decorate...

    Reviewed April 28, 2019
    9.6
    Exceptional
    Ai from Singapore
    Couple
    Comfort Double Room - Non-Smoking
    Stayed 6 nights in April 2018

    Large, clean and comfortable room. Within walking distance to Sapporo and Odori Subway stations. ”

    A nice hotel with large, clean and comfortable room. Our room type is Comfort Double Non-Smoking room. It is within walking distance to Sapporo and Odori Subway Station and JR Sapporo Station. So it makes it very easy to go from New ChitoseAirport to the hotel. The nearer exit with elevator is Exit 23 of Saporro Subway Station and two traffic crossings. Our room come with breakfast. The breakfast spread is quite good. It has salad station, Japanese ramen, pastries and cook food station. The menu also alternated daily. The table setting is quite spacious with ample seats and tables so one can dine in a relax atmosphere.

    Reviewed May 11, 2018
    8.4
    Excellent
    Yuk from Hong Kong
    Couple
    Premium Double Room - Non-Smoking
    Stayed 3 nights in April 2018

    Good location”

    The location of hotel is very convenient, just between Sapporo and odori station. I’ve booked the deluxe double room which is quite spacious compared to other hotel rooms in Japan, and the price is reasonable.

    Reviewed April 23, 2018
    8.8
    Excellent
    Kenneth from Singapore
    Couple
    Comfort Double Room - Non-Smoking
    Stayed 1 night in February 2018

    Very strict check out timing ”

    Strictly check out by 11am. I asked if I can extend by 1 hour till 12noon which is the normal check out time in the hotels I frequent. Front desk just say it will cost me X thousand of yen. Very strict policy.

    Reviewed February 24, 2018
    10.0
    Exceptional
    Peter from Philippines
    Couple
    Stayed 3 nights in February 2018

    Home Is Here”

    Very cozy lodge, kept immaculately clean everytime by the friendly owners and staff. Toshi was very helpful in anyting that you need and will go out of his way to assist you and to drop you off/pick you up. We enjoyed our short stay here and promise to be back at Woody Note as soon as we can! Nice location also, good food and the convenience store is just a few steps away.

    Reviewed February 20, 2018
    8.8
    Excellent
    Charles from Malaysia
    Family with teens
    Standard Triple Room Non-Smoking
    Stayed 4 nights in December 2017

    Good hotel overall ”

    Fairly near to the JR station with most of the walk underground.. Took us a while to find the hotel from the JR station wjem we first arrive but it was easy after that. Room was small but that's Japan. We had breakfast that came with our room charges and it was a decent spread and worth it.

    Reviewed December 09, 2017
    8.0
    Excellent
    Usanee from Thailand
    Group
    Stayed 2 nights in July 2017

    Nice hotel ”

    Nice & clean hotel. But one guy staff came to say that my uncle talked too loud annoying other people. He should have said in polite way not saying that he should pull the lock out and coed the door properly because you talked so loud. I forgot to look at his name but he was at the counter when we checked out on July 15 around 7 am and charged us car park fee.

    Reviewed July 16, 2017
    8.8
    Excellent
    Piti from Thailand
    Solo traveler
    Stayed 4 nights in July 2016

    Great hotel with spacious room (more than usual) ”

    Good room with spacious area :) hotel offers fully facilities for guests and the location is okay to walk to Sapporo JR station. Lawson is very close by and another great restaurant named Picante is just next door :)

    Reviewed August 08, 2016
    9.7
    Exceptional
    Raymond from United States
    Solo traveler
    Stayed 3 nights in August 2015

    Clean, comfortable and roony”

    The room was very clean, the beds were very comfortable and more space than your typical Japanese hotel.

    A welcomed oasis from all the walking in town. It is about 4 long blocks from the JR Station but well worth being away from the crowded and noisy train station. Close to many tourist spots and bus/subway options

    Reviewed August 18, 2015
    8.0
    Excellent
    Pornpiroon from Thailand
    Family with teens
    Standard Triple Room Non-Smoking
    Stayed 4 nights in December 2014

    Good value for your money, convenient, comfort”

    Location, Price, Clean

    Good value for the price we paid for. Our triple room is large enough, clean, and comfort. The location is 10 mins comfort walk from JR Sapporo, with choice of underground walkway. Also, a very good location in shopping area. We had a pleasant stay. The only shortfall is hotel staff barely speak English, there is only one lady who can understand us well and be able to help us, but she was not around all the time. So, you need to rely on your own for travel information. Good free wifi throughout the hotel though. Btw, only green tea is provided in room, no coffee.

    Reviewed December 26, 2014
    8.7
    Excellent
    Tsz from Hong Kong
    Solo traveler
    Stayed 1 night in July 2013

    Clean and comfortable room with nice staff”

    Nice supportive staff and clean big single room

    the single room is quite big in size, providing a queen size bed. Staff are very supportive and was able to help park the car (which they had to change parking position for three times throughout the night) when the car park was full.

    Reviewed July 20, 2013
    8.0
    Excellent
    Kum from Singapore
    Couple
    Stayed 1 night in May 2013

    Location of hotel is good and staff very helpful”

    Location, comfortable rooms and friendly staff

    I enjoyed the stay at the hotel. Room rates were very reasonable. The staff were friendly although their English was not too good. We can walk to most attractions on go by subway which was quite cheap.

    Reviewed May 22, 2013
    9.0
    Exceptional
    Wei from China
    Group
    Stayed 1 night in April 2013

    Wonderful Hotel”

    It was clean and staff were helpful.

    We had a pleasant stay there and the rooms were clean and very tidy. Our train was 10pm the next day so we had to leave our luggage at the reception in the morning. Staff there were helpful and very polite too.

    Reviewed April 20, 2013
    8.7
    Excellent
    CHUN from Hong Kong
    Solo traveler
    Stayed 1 night in February 2013

    Great accommations in Sapporo”

    Convenient and Comfortable Hotel with Resonable Price

    It's so convenient that the location of the hotel is close to JR and subway stations. It's just in between Sapporo and Otaru Stations at which many scenic spots are all around including the venue for snow festaval and the TV Tower. You can walk to those places or Sapporo Stations within 10 minutes. Besides, the rooms are clean and comfortable with free wifi, which is also available in the whole hotel area. And most importantly for foreign travellers, the hotel staff speaks good English.

    Reviewed February 15, 2013
    10.0
    Exceptional
    Pornchai from Thailand
    Couple
    Stayed 1 night in March 2011

    a good representative ofmy favorite New Otani Hote”

    good location ,near the station and the Odori Park

    We were able to walk from the JR station to the hotel and had good walks around sight seeing highlights of Sapporo nearby.The room is typical of the high New Otani standards that we have grown to enjoy for more than forty years now.

    Reviewed March 09, 2011
    8.8
    Excellent
    Richard from Singapore
    Couple
    Premium Twin Room - Non-Smoking
    Stayed 4 nights in February 2019

    Really Great Location”

    The hotel had mixed reviews and many previous customers had complained about some points - so we were rather skeptical. However, the overall experience at this hotel was very positive. We visited during the peak of the annual Sapporo Snow Festival and still they managed to create a smooth experience despite a fully booked hotel. (1) Staff was very friendly and attentive. This applied to check-in, restaurants, luggage storage, etc. (2) The breakfast queue (to get a seat) moved fast and buffet was restocked very quickly. The selection and quality of the food was very good. (3) Our room was really clean, new, modern and like on the photos. One has to note, we booked one of the "premium rooms" which was located at the top floor. According to the (Japanese) web site, there are different rooms. The premium rooms seem to be newly renovated. (4) The location was really great as it is in the heart of the city center. Short walking distance to both, Odori Station and Sapporo Station.

    Reviewed February 08, 2019
    12345
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    New Otani Inn Sapporo
    |Excellent 8.0
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    • Excellent location
    • Sapporo TV Tower
    • Sapporo Chuo Bus Terminal is within 0.29 km