New Otani Inn Tokyo
Free Wi-Fi

New Otani Inn Tokyo

1-6-2 Osaki, Shinagawa, Tokyo, Japan, 141-0032
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Premium Small Double Room - Non-Smoking - Bed New Otani Inn Tokyo
Premium Small Double Room - Non-Smoking - Bed
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    Lobby New Otani Inn Tokyo
    Bathroom New Otani Inn Tokyo
    Bathroom New Otani Inn Tokyo
    Premium Small Double Room - Non-Smoking - Bed New Otani Inn Tokyo
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    Exterior view New Otani Inn Tokyo

    New Otani Inn Tokyo Reviews

    7.8
    Very good
    /10
    (533 reviews)See what guests said
    8.4
    Excellent

    "Convenient location, by train station, Good service."

    Elizabeth

    -

    July 19, 2018

    7.9
    Very good cleanliness
    Recommended by 90% of guests

    Things you’ll love about New Otani Inn Tokyo

    Things you'll love

    • 110 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    Excellent
    Location
    8.9
    See map
    Excellent location
    Nearby
    Popular
  • Ohsaki New City100 m
  • Osaki Train Station120 m
  • Kitashinagawa Shopping Street210 m
  • Gate City Ohsaki290 m
  • Irugi Shrine390 m
  • Embassy of Serbia610 m
  • Hara Museum of Contemporary Art (Hara Bijutsukan)610 m
  • Hara Museum of Contemporary Art620 m
  • Embassy of the Republic of the Union of Myanmar620 m
  • Embassy of Brunei620 m
  • Value for money7.7
    Location rating8.9
    Nearest airportHaneda Airport (HND)
    Distance to airport9.1 km

    Rooms available at New Otani Inn Tokyo

    Premium Twin Room - Non-Smoking
    Premium Twin Room - Non-Smoking
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premium Small Double Room - Non-Smoking
    Premium Small Double Room - Non-Smoking
    ...
    • Room size: 15 m²/161 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Premium Small Double Room - Smoking
    Premium Small Double Room - Smoking
    ...
    • Room size: 15 m²/161 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Premium Twin Room - Smoking
    Premium Twin Room - Smoking
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premium Double Room - Non-Smoking
    Premium Double Room - Non-Smoking
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Premium Triple Room
    Premium Triple Room
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    Enter dates to see prices
    Premium Triple Room - Non-Smoking
    Premium Triple Room - Non-Smoking
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 3 single beds
    Enter dates to see prices
    Premium Quality Twin Room
    Premium Quality Twin Room
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    Enter dates to see prices
    Premium Quality Triple Room
    Premium Quality Triple Room
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    Enter dates to see prices
    Connecting Room
    Connecting Room
    ...
    • Room size: 46 m²/495 ft²
    • Non-smoking
    Enter dates to see prices

    What people love about New Otani Inn Tokyo

    • 7.2
      Very good

      "Good location near JR station."

      LU

      |

      January 6, 2018

    • 8.4
      Excellent

      "Quite interesting experience Would definitely stay here again"

      John

      |

      October 5, 2018

    • 9.6
      Exceptional

      "Again, all is good compared to its price and a perfect location, I really appreciated this hotel I would recommend it to others and come back again :)"

      penpitcha

      |

      April 10, 2018

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    More about New Otani Inn Tokyo

    More about New Otani Inn Tokyo

    10.0
    Exceptional

    "Very convenient loction, clean room, and good service!"

    Yayoi

    |

    October 10, 2018

    An overview

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    What they offer

    8.8
    Excellent

    "Location is super easy to find."

    Grayson

    |

    April 14, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of New Otani Inn Tokyo from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (533)Booking.com Reviews (660)
    7.8
    /
    10
    Cleanliness7.9
    Facilities7.5
    Location8.9
    Room comfort and quality7.4
    Service7.7
    Value for money7.7
    All languages
    All guests (533)
    All room types

    Show reviews that mention 

    Showing 358 verified guest comments
    12345
    8.4
    Excellent
    Jane from South Korea
    Business traveler
    Semi Double Bed Room
    Stayed 1 night in January 2019

    Stayed Twice, overall great but found a bug in the room”

    It's great location, and very convenient to get things I needed. However, on 2nd stay, I found a bug in the bathroom. Quite surprised;;;; However, first stay was satisfied, I am willing to go back if bug situation is taken care of

    Reviewed February 06, 2019
    10.0
    Exceptional
    HUON from France
    Business traveler
    Semi Double Bed Room
    Stayed 3 nights in February 2019

    Exceptional”

    Very convenient location. Good quality price ratio for Tokyo center town. Breakfast is very good and front desk professional.

    Reviewed February 25, 2019
    9.6
    Exceptional
    amarsanaa from Mongolia
    Business traveler
    Premium Small Double Room - Smoking
    Stayed 7 nights in September 2018

    Cant beat the location”

    1 minute walk from Osaki station and several rail lines available including Yamanote, Rinkai. Very easy access to any part of Tokyo. Convenience store just downstairs and plenty of restaurants around with even more choices to Yurakucho, Shinagawa or Gotanda. Very clean.

    Reviewed September 29, 2018
    9.2
    Exceptional
    Claire from New Zealand
    Couple
    Premium Small Double Room - Smoking
    Stayed 3 nights in May 2018

    Convenience & Value ”

    Great spot on the Yamanote line, three mins to Shinagawa Station for NEX & Shinkansen. 15 mins to Harajuku and about 17 mins to Tokyo Station but transfers at Shinagawa are much easier. Lawson is right at the entrance and open 24 hours - hotel is above a supermarket, Daiso and many good value restaurants and fast food options. Rooms are basic but good value and staff were very helpful. If you don't have the JR Rail Pass and plan to do some exploring for a day around Tokyo you can buy the "Tokunai" pass from the ticket machines at Osaki Station for 750 yen which covers you all around Tokyo for your day's travel.

    Reviewed May 21, 2018
    5.6
    Loong from Singapore
    Group
    Premium Twin Room - Smoking
    Stayed 7 nights in September 2018

    Unprofessional hotel staff”

    I had always held the Otani hotel chain branding in high esteem. Planned a 8days trip to Tokyo travelling with 3 seniors and had looked forward to a long awaited getaway in Tokyo. However I was slightly applauded by the service attitude of the hotel staff over at New Otani Inn Tokyo. Enquires and requests were mostly met with irrelevant replies or blank expressions due to the lack of command of English. I do not expect spoken English to be widely used in Japan. However as service personnel at a hotel dealing with international guests, the least the staff can do is to attempt to understand or to seek help if he or she has difficulty understanding the guest. It was painful to make myself be understood in front of a personnel who was supposed to assist you with queries. An example will be that I was asking if I needed to make a reservation for the hotel breakfast for the next day. The only reply from the hotel staff was “Pay!! Pay!! Pay!!” Speechless. I am not one who gives bad reviews for anything. However, I got to remind myself, to never ever step into New Otani Inn Tokyo as a paying customer ... ever.

    Reviewed September 30, 2018
    9.6
    Exceptional
    Kristina from United States
    Couple
    Premium Double Room - Non-Smoking
    Stayed 4 nights in September 2018

    Affordable hotel near Tokyo”

    This hotels location is great if you want to stay outside of Tokyo, but be an easy 20-30 minute train ride from the city center. It's a few mins from Osaki Station on the JR Yamanote line, and is close to a mall with several restaurants, although most don't seem to speak English. The room was a good size with all the normal amenities and the staff spoke fairly good English. I would stay here again.

    Reviewed September 24, 2018
    8.3
    Excellent
    alan from United States
    Family with teens
    Premium Small Double Room - Non-Smoking
    Stayed 4 nights in April 2014

    good clean 3 star, no wifi in rooms ”

    next to subway, shopping mall at ground floor, beds good

    Don't confuse this with the New Otani Hotel - which is a 5 star luxury hotel located 20 minutes away. That is gorgeous, but for our purposes this hotel was better. It is above a 3 story shopping center - grocery store, hair salon, drugstore, many restaurants. If you want high-end shopping - take subway to Shibuya 10 minutes. It is connected via walkway to Osaki station - which is a manageable size but still good connections. Last time I stayed near Shinjuku station which was overwhelming. Rooms are good size for Japan, beds comfortable, very nice bathrooms. Good wifi in lobby, but in room only LAN access at $18 per day. The rate through Agoda was fantastic- less than half of anything comparable, but if you want to change anything later, they charge the full rate. Staff attentive, English skills adequate. Lots of tour groups seem to use the place - seniors and highschoolers. We'll stay here again.

    Reviewed May 05, 2014
    8.0
    Excellent
    Emiliano from Guam
    Family with young children
    Premium Small Double Room - Non-Smoking
    Stayed 4 nights in July 2013

    Easy access to train station”

    Convenient access to major train stations

    Pros: 1. Convenient access to train station. Can be accessed from the hotel by walking across the bridge. Convenient access to Shinjuku, Harajuku, Shibuya, and stops along the JR yamanote line. Disneyland, Odaiba is accessible through this station using the Rinkai line. The airport-hotel transfer can also be accessed cheaper through the Narita Sky Access line, which stops at Shinagawa Station. From there you take the JR yamanote line and stop at Osaki Station. This saves you $30 per person. 2. Situated in a business district-commuters are mostly business men and women. Crowded only during work hours. 3. The hotel is located near a business building called Gate City Ohsaki, where several fast food and dine-in restaurants are conveniently located. Also Starbucks and fee wi-fi is available here. 3. Clean and decent room for the price. 4. 24-hr convenience store and burger king located outside of hotel. Cons: 1. Rooms are tiny. Semi-double room will fit a family of four (2 adults and 2 children under4) but the bed would be small. Also no room to store your luggage. 2. No free wi-fi or other amenities such as swimming pool.

    Reviewed July 12, 2013
    9.3
    Exceptional
    Thanakorn from Thailand
    Couple
    Premium Small Double Room - Non-Smoking
    Stayed 3 nights in April 2013

    Nice hotel, very close to JR station”

    Nice room, close to JR station and close to good restaurants.

    Hotel is nice, clean but the room is a bit small but OK considering that they are at the central of the city. I didn't try the food at the hotel but there are a plenty of good restaurant attached to the building. There is a shopping centre attached to the building as well. The hotel is very close to JR station Yamanote line with 2 minutes walk. This allow you to access almost all of Tokyo attraction easily. Generally, highly recommend to stay.

    Reviewed June 14, 2013
    10.0
    Exceptional
    aomthong from Thailand
    Group
    Premium Twin Room - Non-Smoking
    Stayed 1 night in January 2013

    Very comfortable hotel”

    Great Location

    Hotel's location is the best! The entrance is connected to Osaki JR station. But if you're going to take taxi, don't forget to tell driver that you're going to "new otani INN", not "new otani hotel". They're not the same. Room is very vast (we booked twin). There's plenty space to walk and place your luggage. But bathroom is a little bit small, but clean though. You'd find lots of good restaurants, coffee shop, mini mart, big drug store, supermarket, and shops downstairs! I'll definitely book this hotel again :)

    Reviewed January 24, 2013
    8.7
    Excellent
    Suzette from Philippines
    Business traveler
    Premium Small Double Room - Non-Smoking
    Stayed 4 nights in October 2012

    walking distance from JR Osaki station”

    great location, english-speaking staff, clean rooms

    I would recommend this hotel for business travelers who want to stay close to Tokyo's business districts. It's a two-minute ride to Shinagawa Station where you can take the Shinkansen to any point of Japan. Also, there's a bunch of restaurants adjacent the hotel, the New Ohsaki City, along with a supermarket.

    Reviewed October 26, 2012
    8.0
    Excellent
    Normalia from Malaysia
    Family with young children
    Premium Twin Room - Non-Smoking
    Stayed 3 nights in September 2012

    Good location and convenient”

    Very close to JR Osaki Station on Yamanote, Saikyo Line and Rinkai Line. Yamanote Line is the major JR line in Tokyo

    Big room for Japanese hotel standard. Convenient for transportation and dining places. Basic animities are available from tooth brush to yukata ( night wear). Recomended for those who prefer convenience.

    Reviewed September 26, 2012
    9.0
    Exceptional
    Siriporn from China
    Family with young children
    Premium Double Room - Non-Smoking
    Stayed 3 nights in March 2012

    Great Location for Family Traveller”

    Location -- near JR Station & Supermarket

    Very good location as it is just adjacent to JR Station. On the next building, there are lots of restaurant, supermarket, drug store, and Daiso store.. super convenient. Although the room is quite small but the function of room is just great !!

    Reviewed March 12, 2012
    4.4
    Norapon from Thailand
    Business traveler
    Premium Double Room - Non-Smoking
    Stayed 1 night in November 2018

    real bad English ”

    staff are lack of experience , staffs are never smile

    Reviewed January 04, 2019
    3.6
    LIN from Taiwan
    Couple
    Room Semidouble
    Stayed 4 nights in November 2018

    Very Bad Attitude”

    Though I can understand that choosing some optional services like Higher Floor or even Non-smoking room are non guaranty, however, I was very sorry and upset for Mr. NIWA's very BAD ATTITUDE which actually not only ruined my wife and my moods from very beginning of our trip in Tokyo but also very harm the company's reputation of New Otani Inn. We will never to choose New Otani Inn if he has not any response and improvement.

    Reviewed November 20, 2018
    9.6
    Exceptional
    penpitcha from Thailand
    Group
    Premium Small Double Room - Non-Smoking
    Stayed 4 nights in March 2018

    Perfect location, cozy and value for money! ”

    I was in semi-double, the room space is good enough for one or two person, but the bed is a bit fit for two adults, by the way i think it’s reasonable compared to its price . (and it was my choice to stay so) Staff were helpful&welcome. facilities are all well provided in room. Actually, I really loved how they put the ice-making machine in self-service section on each floor :) . Again, all is good compared to its price and a perfect location, I really appreciated this hotel I would recommend it to others and come back again :)

    Reviewed April 10, 2018
    7.6
    Very good
    Candice from Hong Kong
    Couple
    Premium Double Room - Non-Smoking
    Stayed 4 nights in April 2017

    Do book the double room.”

    The room is slightly higher price but refurbished and spacious in JP hotel room standard. I was put on 12th floor and it is true ly non smoking floor. Toilette was from Shiseido. Value of Money. New shuttle nearby JR direct to Narita airport that save $ and time ( just 80min on highway) .

    Reviewed April 15, 2017
    9.2
    Exceptional
    Wanping from Singapore
    Couple
    Premium Double Room - Non-Smoking
    Stayed 6 nights in October 2016

    Good location ”

    The location is really good with train station just step away. Generally because of the convenience, can't expect the building to be very new, i would say that everything was well maintained, the bathroom is really clean

    Reviewed October 27, 2016
    8.4
    Excellent
    Lavarna from Australia
    Couple
    Premium Twin Room - Non-Smoking
    Stayed 1 night in October 2016

    Location not where we expected”

    We were expecting this hotel to be closer to Tokyo Station than it was - we had to catch another train 4 stations away and ended up in the business area rather than the shopping area that we had hoped for.

    Reviewed October 09, 2016
    9.6
    Exceptional
    Mohamad from Malaysia
    Business traveler
    Premium Double Room - Non-Smoking
    Stayed 1 night in September 2016

    Excellent! Great Location & Value For Money”

    Excellent location. Next to shopping malls, office areas and just in front of Osaki station which is inside the Yamanote line (good access to reach famous places like Shibuya, Akihabara, Ginza etc.). Friendly english speaking staff.

    Reviewed September 28, 2016
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    New Otani Inn Tokyo
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Odaiba
    • Osaki Train Station is within 0.12 km