Very good 7.5
Based on 259 reviews

Recent customer comments

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Very good

based on 259 reviews
  • Cleanliness 7.5
  • Facilities 7.1
  • Location 8.8
  • Room comfort and quality 7.4
  • Service 7.3
  • Value for money 7.4
  • Food and dining 6.5
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Komkrit from Thailand
Twin Non-Smoking
Stayed one night in April 2015
Good value, bigger room, great location
Location, supermarket on the base floor (open till 22.30), lawson in the front.
Reviewed April 13, 2015

Ther from Malaysia
Semi Double Room
Stayed one night in April 2015
Surprisingly Good
Location, Cleanliness and Value For Money
Something came up and we had to extend our stay in Tokyo and there were not many choices of hotels during the spring holidays. So we decided to stay in the Otani Inn, which is just 1 station away from Shinagawa and best of all, it is on the JR Yamanote line. The room is average for Tokyo standard, cleanliness is also as the Japanese standard 9which is clean) and the price for the hotel during the peak season is surprisingly affordable.
Reviewed April 09, 2015

Angeline from Malaysia
Business travelers
Semi-Double Room Non-Smoking
Stayed 2 nights in December 2014
Very near to train station
Location are the best, there are some shop like daiso,market also around the ground floor of the hotel.
Perfect stay. I have already stay twice at that location to take train to Harajuku,shinjuku and more. And easy to access to Haneda airport by train.
Reviewed January 03, 2015

Herman from Australia
Semi-Double Room Non-Smoking
Stayed 3 nights in October 2014
Location and view
Location was good and the supermarket and restaurants down stairs were very good. WiFi in the lobby only.
Reviewed October 31, 2014

JENNIFER from Singapore
Families with older children
Double Non-Smoking
Stayed one night in October 2014
Location is good and staff is friendly.
Location is good, double room is pretty spacious and staff is helpful.
The double room is much spacious and the staff is helpful.
Reviewed October 19, 2014

JENNIFER from Singapore
Families with older children
Semi Double Room
Stayed 2 nights in October 2014
Location is good!
Location is fantastic, staff is helpful and it's clean.
The room size is pretty small for semi double.
Reviewed October 19, 2014

Daniel from United States
Double Non-Smoking
Stayed 3 nights in September 2014
Great location, wonderful staff and very clean
Location, location staff
Wonderful time,staff was very helpful,location near restaurant, supermarket and train made our time there very productive. Hotel connected to shopping area saves us much time, staff went out of their way to provide help when needed. Only draw back was no WiFi in rooms only in lobby
Reviewed September 28, 2014

takuro from Japan
Business travelers
Semi Double Room
Stayed 3 nights in July 2014
It was nice to stay
convenient clean larger room
It was nice to stay
Reviewed September 17, 2014

So from Hong Kong
Families with young children
Semi-Double Room Non-Smoking
Stayed 6 nights in October 2013
Convenient and near shopping mall
Convenient, clean and staff nice
Reviewed July 03, 2014

Kristine from Philippines
Solo travelers
Semi-Double Room Non-Smoking
Stayed one night in May 2014
Basic Business Hotel
location, location, location
Frankly, I got better service from my budget hostel in Kyoto. But one cannot argue the accessibility as it does have its own access path from the Yamanote Line which made for very easy sightseeing around Tokyo. The internet was just dreadful. Could not access it from my mobile. But the room was well-appointed and quite comfortable.
Reviewed June 16, 2014


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