New West Hotel

New West Hotel

BGD, 10-r khoroolol, khaan bankn-nii baruun tald, Enkhtaivnii gudamj., Bayangol, Ulaanbaatar, Mongolia, 16081
- View on map
Standard Double Room (King Bed) - Bed New West Hotel
Standard Double Room (King Bed) - Bed
    Removed from saved list
    Lobby New West Hotel
    Interior view New West Hotel
    Interior view New West Hotel
    Standard Double Room (King Bed) - Bed New West Hotel
    See all 34 photos
     New West Hotel

    Guest reviews

    6.7
    Good
    /10
    (36 reviews)See what guests said

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    This property is in high demand!Last booked a few minutes ago
    Review score
    Location
    5.8
    See map
    Value for money6.3
    Distance to city center3.8 Km
    Location rating5.8
    Nearest airportUlan Bator Airport (ULN)
    Distance to airport10.1 km
    Select your room
    Family Room (2 Adults + 1 Child)
    Family Room (2 Adults + 1 Child)
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Standard Twin Beds with Sofa Bed
    Standard Twin Beds with Sofa Bed
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Triple Room - Non-Smoking
    Triple Room - Non-Smoking
    ...
    • Room size: 42 m²/452 ft²
    • Mountain view
    • 3 single beds
    Enter dates to see prices
    Standard Double Room (King Bed)
    Standard Double Room (King Bed)
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 1 double bed and 2 king bed...
    Enter dates to see prices
    Comfort Triple Room with Shower
    Comfort Triple Room with Shower
    ...
    • Room size: 42 m²/452 ft²
    • 3 single beds
    Enter dates to see prices
    Standard Twin Room
    Standard Twin Room
    ...
      Enter dates to see prices
      Luxury Room Shared Bed
      Luxury Room Shared Bed
      ...
        Enter dates to see prices
        Family Room
        Family Room
        ...
          Enter dates to see prices
          Standard Double Room
          Standard Double Room
          ...
            Enter dates to see prices
            Have a question for New West Hotel?
            Up to 30% off with Agoda Insider Deals!

            Prices drop the moment you sign in!

            Sign in now
            More about New West Hotel

            More about New West Hotel

            An overview

            Show less

            What they offer

            Show less

            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Property's guest policies

            Show less

            Some helpful facts

            Show less

            Real reviews from real guests

            Agoda Reviews (36)Booking.com Reviews (23)
            6.7
            /
            10
            Cleanliness7.3
            Facilities5.3
            Location5.8
            Room comfort and quality7.4
            Service7.2
            Value for money6.3
            Provided by verified guests of Agoda
            All languages
            All guests (36)
            All room types
            Showing 36 verified guest comments
            12
            7.6
            Very good
            Denise from United States
            Family with teens
            Family Room (2 Adults + 1 Child)
            Stayed 3 nights in July 2017
            wonderful staff!”
            The hotel is a little out of the way. But staff helped get a ride to where we wanted to go for a decent price. Good breakfast and nice that they have a restaurant right there too.
            Reviewed July 08, 2017
            6.0
            Han from Indonesia
            Family with teens
            Standard Double Room (King Bed)
            Stayed 1 night in July 2016
            Very Nice Breakfast”
            Hotel is ok compare to the price is nothing to complaint. Breakfast and the server is very very nice, we are in hurry and they still try their best to prepare a breakfast for us, and the sandwich taste so wonderful.
            Reviewed October 21, 2016
            4.4
            Nora from United States
            Group
            Standard Double Room (King Bed)
            Stayed 1 night in August 2016
            disappointing hotel”
            The hot water was sporadic and off at the times when you would want to have a shower. The light bulbs were missing from the bedside lights and the phone cord was iffy and had to be juggled to make a call. There was no toilet paper in the bathroom. Even though the website said there was air conditioning, there wasn't and with a room right over the Karaoke Bar it was hard to sleep with the window open for air. Each of these things made it difficult to stay at the New West. Probably would choose a different hotel next time.
            Reviewed September 02, 2016
            6.0
            Nora from United States
            Group
            Standard Double Room (King Bed)
            Stayed 1 night in August 2016
            staff needs training”
            I liked the hotel and the staff was nice and friendly, however, there are training issues. I put in my laundry and it was returned to me wet. The guy at the desk did not speak enough English for us to communicate what was wrong. The hotel restaurant was nice with a nice menu, but they only had 1 or 2 things on the menu. They would do better to have a 1 page menu of things they actually had. It was very frustrating.
            Reviewed August 31, 2016
            7.3
            Very good
            natalia from Poland
            Couple
            Standard Double Room (King Bed)
            Stayed 1 night in September 2015
            Comfy place close to the airport”
            airport proximity, spacious
            Reviewed September 30, 2015
            6.0
            Judy from Australia
            Couple
            Standard Double Room (King Bed)
            Stayed 1 night in July 2015
            One night”
            Large room pleasant staff 4 kilometres from centre
            Our stay was ok. Large room comfortable bed No lifts. Helpful and pleasant staff About 4 kilometre from Downtown Ulanbataar.
            Reviewed July 12, 2015
            9.0
            Exceptional
            Czeslaw from Australia
            Solo traveler
            Standard Double Room (King Bed)
            Stayed 2 nights in July 2014
            Pleasent and relaxing stay.”
            English speaking and friendly staff, spacious room
            I was pleasantly surprised with the level of service given to me. On top of this rooms were in fact suites, with one bedroom and a lunch room.
            Reviewed July 20, 2014
            10.0
            Exceptional
            Andrew from United Kingdom
            Couple
            Standard Double Room (King Bed)
            Stayed 1 night in July 2013
            Nicest staff we have ever met”
            Staff competence, Willingness to help, Value for money
            As a slightly unpleasant experience at the train station, we were relieved that the owners could come and pick us up in their car! And that was just the beginning of the fantastic service that made our entire stay in UB more enjoyable. The lovely couple who run the place were so keen for us to have a good time, they helped us arrange things, told us the best places to go, and even joined us for some drinks in the evening before hosting us in the karaoke room! Had so much fun, refreshing to have people that go the extra mile. All the other important stuff (fast Wifi, comfy bed, good English, hot powerful shower) were top notch. Cannot recommend this place enough.
            Reviewed October 15, 2013
            4.3
            Phillip from United States
            Solo traveler
            Standard Double Room (King Bed)
            Stayed 7 nights in September 2013
            Unsatisfactory”
            Can't think of any
            Stopped up toilet was reported but not fixed. In room teabags weren't replaced. Dirty teacup was never replaced over 7 days. Refrigerator was unplugged and had no wall outlet.
            Reviewed September 25, 2013
            7.3
            Very good
            Daniel from United Kingdom
            Solo traveler
            Standard Twin Beds with Sofa Bed
            Stayed 2 nights in September 2013
            Perfectly Fine”
            Staff, Room Quality, Location
            Stayed in this hotel for 2 nights as part of a trans-siberia trip. The hotel is close to the train station and not too far from the centre of the city - about 45 minute walk straight along Peace Avenue or a 10 minute ride in a taxi. Taxis are extremely cheap, and if you stand at the side of Peace Avenue holding a hand out you won't be waiting more than 5 minutes for someone to pull over. I should say that I'm not sure how many of these cars are official taxis and how many are people on their way home from work, or cruising around wanting to make some extra Tugrik. We used these 'taxis' multiple times over our stay and had no problem, though I'm not sure I'd like to do this too much if I were alone. There are official taxis though you'll probably be waiting longer and might pay a little extra. The fact this hotel is located along Peace Avenue is useful as it means you can just indicate to the driver to drive and stop, as much of the cities attractions are along this avenue including the main square, and few of the drivers we used spoke any English. We arrived at this hotel just after 6am after a long train journey. We weren't able to check in but the staff provided us with an alternate room to shower and nap in until our room was ready which we greatly appreciated. The staff helped us with other questions we had throughout the duration of our stay, and all spoke enough English to get by. We only used the restaurant once for breakfast which was perfectly fine. There is a karaoke bar directly under the restaurant, though I'm not sure if this is part of the hotel and we didn't use it. There are plenty of bars and restaurants on Peace Avenue next to the hotel which were fun. I'd certainly stay at this hotel again. The only reason I'd suggest not to is if you'd prefer to be able to walk quickly to the city centre but for us, using taxis and cars in this city was an experience in itself.
            Reviewed September 22, 2013
            6.3
            Good
            SANAT from India
            Business traveler
            Standard Double Room (King Bed)
            Stayed 3 nights in May 2013
            Reasonably comfortable hotel room for a short stay”
            Central location with easy connectivity to International Airport, Very cooperative staff and good value for money
            Comfortable and satisfactory from the point of view a short business visit
            Reviewed June 06, 2013
            3.3
            Pei from Taiwan
            Business traveler
            Deluxe
            Stayed 4 nights in May 2013
            very unsatisfied”
            None. The hotel is unacceptable.
            Reviewed May 13, 2013
            6.0
            nicholas from United States
            Solo traveler
            Standard Double Room (King Bed)
            Stayed 1 night in April 2013
            Some problems”
            Near Gobi Chocolate factory outlet, on Peace Avenue, pleasant room
            Key broke in room door upon first entry and was not removed before departure the next day, so had to have front desk staff open door every time. Front desk staff spoke almost no English. Taxi did not know how to find hotel. Hotel is around 1 hour walk from downtown area.
            Reviewed May 13, 2013
            9.0
            Exceptional
            Aneta from Belgium
            Business traveler
            Standard Double Room (King Bed)
            Stayed 5 nights in April 2013
            excellent services very friendly staff and managem”
            room servicces management
            very satisfactory and high quality services and very attentive management, responding immediately on requests for improvement of services. Excellent value for money.
            Reviewed April 24, 2013
            4.3
            Simon from Denmark
            Business traveler
            Standard Double Room (King Bed)
            Stayed 4 nights in April 2013
            Alright for a few nights, but far from center”
            Helpful manager, english speaking staff
            Generally I would say it is a fine place to stay if you are in UB for a couple of days. But I had a room close to the neighbouring karaoke bar, so any sleep before midnight was difficult. The room was spacy and comfortable, but I only got a shower mat after the thord day, so getting out of the bathtub/shower was a slippery affair. They should have consistently provided a towel/mat for that purpose, and it is beyond me, why they only provided one after 2 days. Additionally they removed my hand soap every day (really unneccessary from a resource use point of view) and then did not proide replenishments. Not a difficult thing to adjust. The front desk were helpful and the manager went out of her way to help us arrange transportation etc. Thank you!
            Reviewed April 19, 2013
            10.0
            Exceptional
            Patcharaporn from Thailand
            Business traveler
            Deluxe
            Stayed 3 nights in August 2012
            Great Location and room facility is perfect”
            internet is perfect
            This hotel is suitable for business traveler as room facility and internet is perfect.
            Reviewed January 16, 2013
            5.3
            HAI from China
            Business traveler
            Standard Double Room (King Bed)
            Stayed 1 night in October 2012
            price is extreamly high”
            room is big
            price is not cheap comparing other star hotels; the taxi price is also high, with no formal receipt; it is located in the suburb area, not in the city center, English language is not so good. In the morning, the breakfast is terrible, only one egg with a cup of juice.
            Reviewed October 29, 2012
            6.0
            Prut from Thailand
            Business traveler
            Deluxe
            Stayed 7 nights in September 2012
            Ok hotel, but very pricey for its standard”
            Good friendly staff
            Good friendly staffs. However, the price is pretty much a rip-off. The area where the hotel is in the run down town area and very dusty.
            Reviewed September 20, 2012
            6.3
            Good
            AKIRA from Japan
            Family with teens
            Standard Twin Beds with Sofa Bed
            Stayed 8 nights in August 2012
            OK hotel but suffers from water problem”
            Clean room
            The hotel is located a bit far to the west from the city center (40 min walk or 10-20 min by bus) but the access to the bus network is not very bad. Rooms are clean but suffers from variety of water problems (water leak from the ceiling, leak around the shower unit and toilet bowl, no hot water from time to time). Hotel staffs are friendly but understands little English. Room rates are slightly lower than other hotels in this class. Doesn't have an elevator.
            Reviewed September 19, 2012
            7.7
            Very good
            christian from Germany
            Solo traveler
            Standard Twin Beds with Sofa Bed
            Stayed 1 night in July 2012
            Good hotel at busy street”
            cleaniness
            For Ulaan Baatar standards the hotel is fantastic in regards to cleaniness and the friendliness of the staff. The location is along Peace Avenue, the major road in Ulaan Baatar which means it is a little bit noisy and it is 4km to the main city square. There are not too many restaurants around but state of the room makes up for its location. It is however, located closer towards the airport.
            Reviewed August 15, 2012
            12
            This is a popular property. Don't miss out!

            Back to search results

            Back to room choices

            |

            Dismiss

            New West Hotel
            |Good 6.7
            ×
            Check in. Step out.
            Experiences on Agoda. Because your room is just the beginning.