8.8
Excellent
/10
(853 reviews)See what guests said
Housekeeping3
Breakfast2
Shops2
See map
9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
SAN SEBASTIAN, CALLE, DE,2 30 m
Achitabla 90 m
Fundación Conservatorio Casa Patas 90 m
Casa Patas 100 m
Farmacia - Plaza del Ángel 14 100 m
Penthouse 110 m
CAÑIZARES, CALLE, DE LOS,5 110 m
Cervecería Alemana 120 m
Camara de Cimercio E Industria 120 m
Plaza de Santa Ana 130 m
Nearby landmarks
Plaza Mayor 530 m
Thyssen-Bornemisza Museum 630 m
Mercado de San Miguel 650 m
Prado Museum 720 m
Gran Vía 740 m
Museo Nac. Centro de Arte Reina Sofia 870 m
Royal Palace of Madrid 1.17 km
Buen Retiro Park 1.49 km
Museo Sorolla 2.49 km
Santiago Bernabéu Stadium 4.51 km
NH Collection Madrid Palacio de Tepa

"The hotel is designed elegent.The staffs are very prefessional and really nice."

Eiro - August 29, 2018
Deluxe Room - Bathroom NH Collection Madrid Palacio de Tepa
Lobby NH Collection Madrid Palacio de Tepa
Lobby NH Collection Madrid Palacio de Tepa
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Free Wi-Fi

NH Collection Madrid Palacio de Tepa

2, San Sebastian Street, City Center, Madrid, Spain, 28012 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Plaza Mayor
Within 530 m of property
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
  • 230 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Madrid

  • Free Wi-Fi in all rooms!

Cheaper than 97% of all properties in Madrid in the last 24 hoursCompared to 4,598 Madrid properties at Agoda for various dates
Value for money8.3
Distance to city center0.2 km
Location rating9.4
Nearest airportAdolfo Suárez Madrid-Barajas Airport (MAD)
Distance to airport14.7 km

Rooms available at NH Collection Madrid Palacio de Tepa

Excellent
Room comfort & quality
8.4
Junior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 sofa bed and 1 king bed o...
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Junior Suite with Extra Bed
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 queen bed and 1 sofa bed ...
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Junior Suite with Extra Bed (2 Adults + 1 Child)
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 sofa bed and 1 queen bed ...
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Deluxe Single
...
  • Balcony/terrace
  • Non-smoking
  • 1 single bed
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Family Room with View
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed o...
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Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
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Premium Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
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Room Assigned on Arrival
...
  • Shower
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Deluxe King Bed
...
    Enter dates to see prices
    Prestige Room
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at NH Collection Madrid Palacio de Tepa?

      Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to NH Collection Madrid Palacio de Tepa?

      NH Collection Madrid Palacio de Tepa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 107 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at NH Collection Madrid Palacio de Tepa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, NH Collection Madrid Palacio de Tepa has a car park that's close to the hotel. Parking is available for a fee of 33 EUR per day. Parking options include a full-service valet for total ease.

      What is the smoking policy at NH Collection Madrid Palacio de Tepa?

      NH Collection Madrid Palacio de Tepa does not permit smoking in any of its rooms or indoor areas.

      See map
      Explore the neighborhood

      What people love about NH Collection Madrid Palacio de Tepa

      • 10.0
        Exceptional
        Staff 

        "The customer service is amazing and wonderful hotel with excellent location."

        Bernice

        |

        June 11, 2019

      • 9.2
        Exceptional
        Location

        "The hotel was easy to find and and was in a great central location."

        Gary

        |

        March 12, 2018

      • 10.0
        Exceptional
        Location

        "Centrally located and within easy access to the attractions."

        Joanne

        |

        September 6, 2018

      Property ranking|Compared to 4,598 Madrid properties
      See all rankings
      Service score
      9.1/10
      Cleanliness score
      9.2/10
      Room comfort score
      8.4/10
      Location score
      9.4/10
      Better than
      99
      %
      of Madrid properties
      Better than
      99
      %
      of Madrid properties
      Better than
      99
      %
      of Madrid properties
      Better than
      98
      %
      of Madrid properties
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

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      Overall rating:
      8.8
      Excellent
      853 reviews
      Cleanliness
      9.2
      Facilities
      8.4
      Location
      9.4
      Read all reviews >
      What travelers say they love:
      I especially enjoyed the arched ceilings, which gave the roo...
      Sara from United States
      Solo traveler
      More about NH Collection Madrid Palacio de Tepa

      More about NH Collection Madrid Palacio de Tepa

      Whether you're a tourist or traveling on business, NH Collection Madrid Palacio de Tepa is a great choice for accommodation when visiting Madrid. The excitement of the city center is only 0.2 km away. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Iglesia de San Sebastian, Achitabla, Fundación Conservatorio Casa Patas.

      The facilities and services provided by NH Collection Madrid Palacio de Tepa ensure a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, 24-hour security, wheelchair accessible, 24-hour front desk.

      The hotel features 86 beautifully appointed guest rooms, many of which include television LCD/plasma screen, bathroom phone, shoeshine kit, slippers, sofa. The hotel offers an excellent variety of recreational facilities, including fitness center, spa, massage. When you are looking for comfortable and convenient accommodations in Madrid, make NH Collection Madrid Palacio de Tepa your home away from home.

      Show less

      Most talked about facilities

      Housekeeping
      7 mentions
      Breakfast
      4 mentions

      What they offer

      10.0
      Exceptional

      "Will consider staying in this hotel again in the future."

      Mary

      |

      October 20, 2018

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      Buffet

      Restaurants on site

      NH Collection Madrid Palacio de Tepa Restaurant
      Cuisine:International, Mediterranean
      Menu:Buffet
      La Terraza del Casino
      Cuisine:International, Local, Mediterranean
      Menu:Buffet

      Nearby restaurants

      Spanish cuisine
      Spanish cuisine
      Entrepinos Centro Civico
      10 m Spanish
      Los Madronos
      60 m Spanish
      The Roof at ME Madrid
      90 m Spanish
      Mediterranean cuisine
      Mediterranean cuisine
      DisTinto
      100 m Mediterranean, Spanish
      Espana Cani
      100 m Mediterranean, Spanish
      O'pulpo
      110 m Mediterranean, Spanish
      European cuisine
      European cuisine
      Golfo De Bizkaia
      40 m European, Mediterranean, Spanish
      Taberna El Arco
      60 m European, Mediterranean, Seafood
      Vi Cool
      80 m European, Mediterranean, Spanish

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of NH Collection Madrid Palacio de Tepa from real guests

      Overall rating
      8.8
      Excellent
      From 853 reviews
      9.4Location
      9.1Cleanliness
      9.1Service
      Agoda Reviews (110)Booking.com Reviews (738)
      Rating via Agoda8.7
      /
      10
      Cleanliness9.2
      Facilities8.4
      Location9.4
      Room comfort and quality8.4
      Service9.0
      Value for money8.3
      High score for Madrid
      Rating
      9+ Exceptional (36)
      8-9 Excellent (14)
      7-8 Very Good (12)
      6-7 Good (3)
      <6 Below Expectation (4)
      Time of the year
      Mar - May (17)
      Jun - Aug (16)
      Sep - Nov (21)
      Dec - Feb (15)
      All guests (110)
      All room types
      All languages

      Show reviews that mention 

      Showing 69 verified guest comments
      1234
      10.0
      Exceptional
      Bernice from Singapore
      Couple
      Deluxe Room
      Stayed 2 nights in April 2019

      best hotel during our stay in Spain!”

      Not sure about other NH collection hotels, but Madrid Palace de Tepa is definitely worth your money. The customer service is amazing and wonderful hotel with excellent location. Walking distance to many shops, eateries and tourist attractions. Really the best hotel we've stayed in Spain.

      Reviewed June 11, 2019
      9.6
      Exceptional
      Sara from United States
      Solo traveler
      Deluxe Single
      Stayed 2 nights in December 2018

      Beautiful”

      The Palacio de Tepas is the first hotel I stayed in upon my arrival to Madrid. The staff was excellent, giving suggestions for places to eat and things to do. The room was clean and comfortable, with an in-room safety box for valuables and a robe/slippers for lounging. The bathroom was small but well-equipped. I especially enjoyed the arched ceilings, which gave the room a cozy feeling.

      Reviewed December 27, 2018

      Dear Sara, it is fantastic to read that you have enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experiences. Comments such as yours are our inspiration! The entire Hotel team look forward to hearing from you soon. Best regards.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.0
      Exceptional
      SIEW from Malaysia
      Family with teens
      Stayed 3 nights in August 2012

      Great location, helpful receptionists”

      Good location, very helpful front desk, good quality breakfast

      This is my first time staying with NH Hotels. I was very impressed with the services provided, especially the front desk (Angela). We were checked in without much trouble, and got upgraded to a junior suite due to extra bed requirement. The front desk provided good recommendations for eating places and flamenco. The breakfast was excellent with quality stuff and the waiters were friendly and efficient. The only negative feedback I had is concerning the mini bar - they gave us a free first round, was told no refill during our stay, but we got refill every day so was kind of confusing, and we also expected that drinking water would be complimentary like most 5 star hotels, was surprised that we needed to pay for them when ordering 3 bottles for the 3 of us. Anyway, we only accepted one bottle and was charged only one in the end.

      Reviewed August 26, 2012
      10.0
      Exceptional
      R from New Zealand
      Couple
      Deluxe Room
      Stayed 1 night in September 2017

      Great Hotel”

      This is a great hotel with great facilities and is centrally located. Check in process was easy and efficient. Staff were more than accommodating and pleasant to deal with. Room was of high standard with great facilities (coffee machine, 2 x TV's, Robes, Hair Dryer etc) and was correct as per the hotels ratings. Our first time to a hotel of the NH group and will defiantly be staying with this group whilst in Europe again. Recommended!

      Reviewed January 10, 2018

      Dear R, all the team of NH Collection Palacio de Tepa works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.0
      Exceptional
      Jayson from Philippines
      Couple
      Deluxe Room
      Stayed 3 nights in August 2015

      Great Accommodation, Location, Staff”

      Great Accommodation, Location, Staff

      My stay in this hotel was memorable. The hotel is centrally located but not in the crowded area. Hotel is a premium among other hotels within the vicinity. Rooms were very clean, spacious and with new interiors. I will definitely come back to this hotel when I visit Madrid again.

      Reviewed August 26, 2015
      10.0
      Exceptional
      timothy from Australia
      Solo traveler
      Premium Room
      Stayed 4 nights in November 2017

      Royal Treatment”

      It really is a palace - dating from late 18th century.. My room was a duplex with a huge floor to ceiling window and wooden shutters. Decor very tasteful - refined luxury. Service very discreet and efficient. Location very central and surrounded by old city charm. I didn't try the food because there was so much to try elsewhere so can't comment. Price very reasonable and value excellent I would unreservedly recommend for business travelers and solo and couples-not sure it's ideal for young families.

      Reviewed November 14, 2017
      9.2
      Exceptional
      Gary from United Kingdom
      Couple
      Junior Suite
      Stayed 3 nights in March 2018

      Long weekend in Madrid”

      The hotel was easy to find and and was in a great central location. The staff were very helpful and were able to book us a table at Botin Restaurant which was really helpful. We booked a junior suite and the size of the room was very spacious. My only slight disappointment and one commented by other reviewers was that the only English language TV channels were a French news channel, RT1 and Fox. I would stay here again if I was doing another visit

      Reviewed March 13, 2018

      Dear Gary, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      10.0
      Exceptional
      Chahriar from France
      Couple
      Stayed 3 nights in February 2012

      Excellent Hotel ”

      Well located, Brand new & clean, friendly staff, excellent breakfast

      Excellent hotel, brand new and very clean. The breakfast was very good. The staff is very friendly. Room 201 is non smoking and very quiet. The location of the hotel is outstanding. 10 minutes away by walk from Prado Museum.

      Reviewed February 23, 2012
      10.0
      Exceptional
      Joanne from United Kingdom
      Family with teens
      Deluxe Room
      Stayed 3 nights in September 2018

      Exceptional”

      I have Just come back from a 3 night stay with my daughter. We had a lovely time, the hotel was quiet, clean and the staff were very friendly. Centrally located and within easy access to the attractions. We didn’t book in for breakfast but what I saw of it looked very nice. I would definitely recommend this hotel.

      Reviewed September 06, 2018

      Dear Joanne, thank you for your lovely comments about your experience in the NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      10.0
      Exceptional
      Eiro from China
      Couple
      Premium Room
      Stayed 3 nights in August 2018

      Great hotel. Really don't want to leave”

      Very good location that you can go everywhere by walk. The hotel is designed elegent.The staffs are very prefessional and really nice. Although they had an air condition problem in 5F room. But the front desk staffs' treatment is very great, impressive. We like our room very much so we didnt change the room. but we are appreciate for the staff's treating. And The house keeper is also responsible. We will come back again.and recommend to my friends.

      Reviewed August 30, 2018

      Dear Eiro, it is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and services. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      8.7
      Excellent
      Saif from United Arab Emirates
      Couple
      Stayed 3 nights in October 2013

      Comfortable , nice , ”

      Friendly staff , clean hotel , near attraction and city center , good value for the money.

      Great location , easy acess to transport points , few minutes walk to the SOL and PLAZA MAYOR , Clean and friendly staff , secure Lower rooms you may encounter road noise Generally it's good hotel

      Reviewed October 31, 2013
      9.7
      Exceptional
      adam from United Kingdom
      Couple
      Stayed 3 nights in November 2011

      great location”

      buffet breakfast ,location ,clean good bathroom products

      very nice clean hotel in the centere near all attractions close to some very good tapas bars,and a 10 minute walk to plaza mayor and sol,

      Reviewed November 23, 2011
      9.6
      Exceptional
      peter from United Kingdom
      Solo traveler
      Junior Suite
      Stayed 2 nights in June 2018

      Exceptional”

      An excellent small hotel in a central location. Very friendly and efficient staff. The suites are of a good size but you might get a small bathroom - but nevertheless perfectly adequate.

      Reviewed August 13, 2018

      Dear Peter, thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa. We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future. Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      10.0
      Exceptional
      Leroy from United States
      Couple
      Deluxe Room
      Stayed 2 nights in March 2018

      This is a beautiful hotel with superb staff!”

      We loved staying at this hotel! We were greeted before entering by doorman, given champagne while checking in, upgraded to bigger room, room lovely, sheets and towels perfect, beautiful breakfast! We would certainly recommend and will definitely stay again! The staff is what puts it over the top!

      Reviewed March 07, 2018

      Dear Leroy, first of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      8.3
      Excellent
      CHOI from China
      Couple
      Stayed 2 nights in September 2011

      Great location ”

      Great location and good service

      the location is perfect, just few minutes walk from the metro station – anton martin (2 stops from atocha renfe if you are going to take high speed train to / from barcelona or sevilla). restaurants nearby open until very late at night, and even until 3:00-4:00 early morning during weekends, so when i arrived the hotel at 11:00pm, i can still easily find places to have dinner. the room is large and clean, with free wifi in rooms.

      Reviewed September 21, 2011
      10.0
      Exceptional
      Mary from Philippines
      Couple
      Deluxe Room
      Stayed 3 nights in October 2018

      Very good location!”

      Nice hotel and centrally located surrounded by various tapas bars, restaurants, souvenir shops and there’s a nearby supermarket. All of the must see places are within walking distance, Plaza Mayor, Puerta del sol, gran via, mercato etc. Will consider staying in this hotel again in the future.

      Reviewed October 20, 2018

      Dear Mary, firstly I want you to know that we all are very happy to receive your great comment about our Hotel, thank you for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      7.7
      Very good
      Wolfgang from Germany
      Solo traveler
      Junior Suite
      Stayed 4 nights in October 2015

      nice place o stay if you want to exlpore madrid on”

      location is the best about the hotel, one minute from santa ana square, so you are in the middle of many good restaurants. good breakfast which was not included, nice bar in the same house

      very nice, but the so called junior suite was rather small and the bathroom less than average, a bathtub to climb into when you wanted to shower, very out of date. for this price i expected better.the room was rather hot and the aircondition was constantly on 24 degrees. the building itself has very little of a palace but the area is marvellous.

      Reviewed October 09, 2015
      8.0
      Excellent
      Leslie from Canada
      Couple
      Deluxe Room
      Stayed 2 nights in January 2019

      Good, central hotel with very pleasant staff.”

      The rooms were lovely, bed and pillows excellent, coffee/tea facilities in the room fantastic, the staff were welcoming and had some excellent restaurant suggestions. The only downside was that the rooms were quite warm with no aircon and while opening the windows cooled things wonderfully (Jan/Feb visits), outside rooms on the square were very noisy until about 3 am, with people coming out of restaurants and local restaurants pouring their used wine bottles for the night into a huge the bin on the square. Our second visit with an inside room, opening onto the inner, open to the air, section was blissfully quiet.

      Reviewed February 03, 2019

      Dear Leslie, thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improve our service and we really hope to seeing you soon! Best regards.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.2
      Exceptional
      Mark from Denmark
      Couple
      Deluxe Room
      Stayed 4 nights in February 2019

      Perfect location”

      Very nice hotel situated right in the heart of the town. Good rooms and good service. Highly recommend staying here

      Reviewed February 18, 2019

      Dear Mark, we are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.6
      Exceptional
      jody from Canada
      Couple
      Deluxe Room
      Stayed 4 nights in October 2017

      Perfect location!”

      The hotel was located in the best area. Very close to all the major attractions. They were all walkable. Hotel was great and staff was very helpful

      Reviewed October 28, 2017
      1234
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