NH Collection Madrid Palacio de Tepa

NH Collection Madrid Palacio de Tepa

2, San Sebastian Street, City Center, Madrid, Spain, 28012
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    NH Collection Madrid Palacio de Tepa Reviews

    8.8
    Excellent
    /10
    (101 reviews)See what guests said
    9.6
    Exceptional

    "The staff was excellent, giving suggestions for places to ea..."

    Sara

    -

    December 27, 2018

    9.2
    Exceptional cleanliness
    Recommended by 85% of guests

    Things you’ll love about NH Collection Madrid Palacio de Tepa

    Things you'll love

    • 230 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Madrid

    Exceptional
    Location
    9.4
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Museo Nac. Centro de Arte Reina Sofia450 m
  • Plaza Mayor520 m
  • Thyssen-Bornemisza Museum620 m
  • Mercado de San Miguel650 m
  • Prado Museum720 m
  • Gran Vía740 m
  • Royal Palace of Madrid1.04 km
  • Buen Retiro Park1.49 km
  • Museo Sorolla2.49 km
  • Santiago Bernabéu Stadium4.49 km
  • Value for money8.3
    Distance to city center0.2 km
    Location rating9.4
    Nearest airportAdolfo Suárez Madrid-Barajas Airport (MAD)
    Distance to airport12.6 km

    Rooms available at NH Collection Madrid Palacio de Tepa

    8.4
    Excellent
    Room comfort & quality
    Junior Suite with Extra Bed (2 Adults + 1 Child)
    Junior Suite with Extra Bed (2 Adults + 1 Child)
    ...
    • Room size: 45 m²/484 ft²
    • Balcony/terrace
    • 1 queen bed and 1 sofa bed...
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed ...
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 1 king bed or 2 single bed...
    Enter dates to see prices
    Junior Suite Capacity 1
    Junior Suite Capacity 1
    ...
      Enter dates to see prices
      Premium Room
      Premium Room
      ...
      • Room size: 28 m²/301 ft²
      • Balcony/terrace
      • 1 king bed or 2 single bed...
      Enter dates to see prices
      Family Room with View
      Family Room with View
      ...
      • Room size: 45 m²/484 ft²
      • Shower and bathtub
      • 1 king bed and 1 sofa bed ...
      Enter dates to see prices
      Junior Suite Standard
      Junior Suite Standard
      ...
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        Family Room With Views
        Family Room With Views
        ...
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          Deluxe Single
          Deluxe Single
          ...
          • Balcony/terrace
          • Shower and bathtub
          • 1 single bed
          Enter dates to see prices
          Double Single Use Premium
          Double Single Use Premium
          ...
            Enter dates to see prices
            Have a question for NH Collection Madrid Palacio de Tepa?

            What people love about NH Collection Madrid Palacio de Tepa

            • 9.6
              Exceptional

              "The room was clean and comfortable, with an in-room safety box for valuables and a robe/slippers for lounging."

              Sara

              |

              December 27, 2018

            • 8.4
              Excellent

              "Breakfast is good and staff is very helpful."

              sameer

              |

              October 12, 2018

            • 8.4
              Excellent

              "Would definately recommend this place."

              sameer

              |

              October 12, 2018

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            More about NH Collection Madrid Palacio de Tepa

            More about NH Collection Madrid Palacio de Tepa

            10.0
            Exceptional

            "Centrally located and within easy access to the attractions."

            Joanne

            |

            September 6, 2018

            An overview

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            What they offer

            10.0
            Exceptional

            "We had a lovely time, the hotel was quiet, clean and the sta..."

            Joanne

            |

            September 6, 2018

            Show less

            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What to eat nearby

            Spanish cuisine
            Spanish cuisine
            Entrepinos Centro Civico
            10 m Spanish
            Los Madronos
            60 m Spanish
            The Roof at ME Madrid
            90 m Spanish
            American cuisine
            American cuisine
            Mama Teresa
            120 m American, International, Spanish
            Alta Burgersia
            160 m American
            Munchies Hot Dog
            210 m American, South American, Venezuelan
            Mediterranean cuisine
            Mediterranean cuisine
            DisTinto
            100 m Mediterranean, Spanish
            Espana Cani
            100 m Mediterranean, Spanish
            O'pulpo
            110 m Mediterranean, Spanish

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

            Show less

            Some helpful facts

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            Reviews of NH Collection Madrid Palacio de Tepa from real guests

            Provided by verified guests of Agoda
            Agoda Reviews (101)Booking.com Reviews (933)
            8.8
            /
            10
            Cleanliness9.2
            Facilities8.5
            Location9.4
            Room comfort and quality8.4
            Service9.1
            Value for money8.3
            All languages
            All guests (101)
            All room types
            Showing 68 verified guest comments
            1234
            9.6
            Exceptional
            Sara from United States
            Solo traveler
            Deluxe Single
            Stayed 2 nights in December 2018

            Beautiful”

            The Palacio de Tepas is the first hotel I stayed in upon my arrival to Madrid. The staff was excellent, giving suggestions for places to eat and things to do. The room was clean and comfortable, with an in-room safety box for valuables and a robe/slippers for lounging. The bathroom was small but well-equipped. I especially enjoyed the arched ceilings, which gave the room a cozy feeling.

            Reviewed December 27, 2018

            Dear Sara, it is fantastic to read that you have enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experiences. Comments such as yours are our inspiration! The entire Hotel team look forward to hearing from you soon. Best regards.

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            8.4
            Excellent
            sameer from India
            Couple
            Premium Room
            Stayed 2 nights in October 2018

            Very good experience”

            Lovely place to stay with decent size rooms, all tourist attractions are walking distance with plenty of bars and restuarants around the area. Breakfast is good and staff is very helpful. Would definately recommend this place.

            Reviewed October 12, 2018

            Dear Sameer, firstly we are glad to receive your great comment about our Hotel, thank you for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            10.0
            Exceptional
            Teresa from Canada
            Family with teens
            Deluxe Room
            Stayed 4 nights in April 2019

            Excellent location in a neighbourhood that was very central to most landmarks. ”

            The neighbourhood could be a bit loud at night.

            Reviewed April 22, 2019
            8.0
            Excellent
            Leslie from Canada
            Couple
            Deluxe Room
            Stayed 2 nights in January 2019

            Good, central hotel with very pleasant staff.”

            The rooms were lovely, bed and pillows excellent, coffee/tea facilities in the room fantastic, the staff were welcoming and had some excellent restaurant suggestions. The only downside was that the rooms were quite warm with no aircon and while opening the windows cooled things wonderfully (Jan/Feb visits), outside rooms on the square were very noisy until about 3 am, with people coming out of restaurants and local restaurants pouring their used wine bottles for the night into a huge the bin on the square. Our second visit with an inside room, opening onto the inner, open to the air, section was blissfully quiet.

            Reviewed February 03, 2019

            Dear Leslie, thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improve our service and we really hope to seeing you soon! Best regards.

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            9.0
            Exceptional
            Jayson from Philippines
            Couple
            Deluxe Room
            Stayed 3 nights in August 2015

            Great Accommodation, Location, Staff”

            Great Accommodation, Location, Staff

            My stay in this hotel was memorable. The hotel is centrally located but not in the crowded area. Hotel is a premium among other hotels within the vicinity. Rooms were very clean, spacious and with new interiors. I will definitely come back to this hotel when I visit Madrid again.

            Reviewed August 26, 2015
            8.7
            Excellent
            Saif from United Arab Emirates
            Couple
            Stayed 3 nights in October 2013

            Comfortable , nice , ”

            Friendly staff , clean hotel , near attraction and city center , good value for the money.

            Great location , easy acess to transport points , few minutes walk to the SOL and PLAZA MAYOR , Clean and friendly staff , secure Lower rooms you may encounter road noise Generally it's good hotel

            Reviewed October 31, 2013
            10.0
            Exceptional
            Mary from Philippines
            Couple
            Deluxe Room
            Stayed 3 nights in October 2018

            Very good location!”

            Nice hotel and centrally located surrounded by various tapas bars, restaurants, souvenir shops and there’s a nearby supermarket. All of the must see places are within walking distance, Plaza Mayor, Puerta del sol, gran via, mercato etc. Will consider staying in this hotel again in the future.

            Reviewed October 20, 2018

            Dear Mary, firstly I want you to know that we all are very happy to receive your great comment about our Hotel, thank you for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            10.0
            Exceptional
            Joanne from United Kingdom
            Family with teens
            Deluxe Room
            Stayed 3 nights in September 2018

            Exceptional”

            I have Just come back from a 3 night stay with my daughter. We had a lovely time, the hotel was quiet, clean and the staff were very friendly. Centrally located and within easy access to the attractions. We didn’t book in for breakfast but what I saw of it looked very nice. I would definitely recommend this hotel.

            Reviewed September 06, 2018

            Dear Joanne, thank you for your lovely comments about your experience in the NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards,

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            10.0
            Exceptional
            Eiro from China
            Couple
            Premium Room
            Stayed 3 nights in August 2018

            Great hotel. Really don't want to leave”

            Very good location that you can go everywhere by walk. The hotel is designed elegent.The staffs are very prefessional and really nice. Although they had an air condition problem in 5F room. But the front desk staffs' treatment is very great, impressive. We like our room very much so we didnt change the room. but we are appreciate for the staff's treating. And The house keeper is also responsible. We will come back again.and recommend to my friends.

            Reviewed August 30, 2018

            Dear Eiro, it is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and services. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future.

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            9.2
            Exceptional
            Gary from United Kingdom
            Couple
            Junior Suite
            Stayed 3 nights in March 2018

            Long weekend in Madrid”

            The hotel was easy to find and and was in a great central location. The staff were very helpful and were able to book us a table at Botin Restaurant which was really helpful. We booked a junior suite and the size of the room was very spacious. My only slight disappointment and one commented by other reviewers was that the only English language TV channels were a French news channel, RT1 and Fox. I would stay here again if I was doing another visit

            Reviewed March 13, 2018

            Dear Gary, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            10.0
            Exceptional
            Leroy from United States
            Couple
            Deluxe Room
            Stayed 2 nights in March 2018

            This is a beautiful hotel with superb staff!”

            We loved staying at this hotel! We were greeted before entering by doorman, given champagne while checking in, upgraded to bigger room, room lovely, sheets and towels perfect, beautiful breakfast! We would certainly recommend and will definitely stay again! The staff is what puts it over the top!

            Reviewed March 07, 2018

            Dear Leroy, first of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            10.0
            Exceptional
            R from New Zealand
            Couple
            Deluxe Room
            Stayed 1 night in September 2017

            Great Hotel”

            This is a great hotel with great facilities and is centrally located. Check in process was easy and efficient. Staff were more than accommodating and pleasant to deal with. Room was of high standard with great facilities (coffee machine, 2 x TV's, Robes, Hair Dryer etc) and was correct as per the hotels ratings. Our first time to a hotel of the NH group and will defiantly be staying with this group whilst in Europe again. Recommended!

            Reviewed January 10, 2018

            Dear R, all the team of NH Collection Palacio de Tepa works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            10.0
            Exceptional
            timothy from Australia
            Solo traveler
            Premium Room
            Stayed 4 nights in November 2017

            Royal Treatment”

            It really is a palace - dating from late 18th century.. My room was a duplex with a huge floor to ceiling window and wooden shutters. Decor very tasteful - refined luxury. Service very discreet and efficient. Location very central and surrounded by old city charm. I didn't try the food because there was so much to try elsewhere so can't comment. Price very reasonable and value excellent I would unreservedly recommend for business travelers and solo and couples-not sure it's ideal for young families.

            Reviewed November 14, 2017
            7.7
            Very good
            Wolfgang from Germany
            Solo traveler
            Junior Suite
            Stayed 4 nights in October 2015

            nice place o stay if you want to exlpore madrid on”

            location is the best about the hotel, one minute from santa ana square, so you are in the middle of many good restaurants. good breakfast which was not included, nice bar in the same house

            very nice, but the so called junior suite was rather small and the bathroom less than average, a bathtub to climb into when you wanted to shower, very out of date. for this price i expected better.the room was rather hot and the aircondition was constantly on 24 degrees. the building itself has very little of a palace but the area is marvellous.

            Reviewed October 09, 2015
            9.0
            Exceptional
            SIEW from Malaysia
            Family with teens
            Stayed 3 nights in August 2012

            Great location, helpful receptionists”

            Good location, very helpful front desk, good quality breakfast

            This is my first time staying with NH Hotels. I was very impressed with the services provided, especially the front desk (Angela). We were checked in without much trouble, and got upgraded to a junior suite due to extra bed requirement. The front desk provided good recommendations for eating places and flamenco. The breakfast was excellent with quality stuff and the waiters were friendly and efficient. The only negative feedback I had is concerning the mini bar - they gave us a free first round, was told no refill during our stay, but we got refill every day so was kind of confusing, and we also expected that drinking water would be complimentary like most 5 star hotels, was surprised that we needed to pay for them when ordering 3 bottles for the 3 of us. Anyway, we only accepted one bottle and was charged only one in the end.

            Reviewed August 26, 2012
            10.0
            Exceptional
            Chahriar from France
            Couple
            Stayed 3 nights in February 2012

            Excellent Hotel ”

            Well located, Brand new & clean, friendly staff, excellent breakfast

            Excellent hotel, brand new and very clean. The breakfast was very good. The staff is very friendly. Room 201 is non smoking and very quiet. The location of the hotel is outstanding. 10 minutes away by walk from Prado Museum.

            Reviewed February 23, 2012
            8.3
            Excellent
            CHOI from China
            Couple
            Stayed 2 nights in September 2011

            Great location ”

            Great location and good service

            the location is perfect, just few minutes walk from the metro station – anton martin (2 stops from atocha renfe if you are going to take high speed train to / from barcelona or sevilla). restaurants nearby open until very late at night, and even until 3:00-4:00 early morning during weekends, so when i arrived the hotel at 11:00pm, i can still easily find places to have dinner. the room is large and clean, with free wifi in rooms.

            Reviewed September 21, 2011
            9.2
            Exceptional
            Mark from Denmark
            Couple
            Deluxe Room
            Stayed 4 nights in February 2019

            Perfect location”

            Very nice hotel situated right in the heart of the town. Good rooms and good service. Highly recommend staying here

            Reviewed February 18, 2019

            Dear Mark, we are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            9.2
            Exceptional
            François from Switzerland
            Couple
            Deluxe Room
            Stayed 2 nights in February 2019

            None”

            None

            Reviewed February 10, 2019

            Dear François, thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring us for our continuous improvement. Best regards,

            Responded March 12, 2019
            NH Collection Madrid Palacio de Tepa
            8.3
            Excellent
            Orm from Thailand
            Family with teens
            Premium Room
            Stayed 3 nights in July 2015

            comfortable stay”

            location, cleanliness, value
            Reviewed March 21, 2016
            1234
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            NH Collection Madrid Palacio de Tepa
            |Excellent 8.8
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            • Exceptional location
            • Museo Nac. Centro de Arte Reina Sofia
            • Tirso de Molina Metro Station is within 0.23 km