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NH Collection Madrid Palacio de Tepa
NH Collection Madrid Palacio de Tepa
NH Collection Madrid Palacio de Tepa
NH Collection Madrid Palacio de Tepa
NH Collection Madrid Palacio de Tepa
NH Collection Madrid Palacio de Tepa
NH Collection Madrid Palacio de Tepa

Removed from saved list

8.8

Excellent

985 reviews

985 reviews

Housekeeping3
Breakfast2
Shops2
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Achitabla

90 m

Fundación Conservatorio Casa Patas

90 m

Casa Patas

100 m

Penthouse

110 m

Camara de Cimercio E Industria

120 m

Popular landmarks
Plaza Mayor

530 m

Thyssen-Bornemisza Museum

630 m

Mercado de San Miguel

650 m

Prado Museum

720 m

Gran Vía

740 m

Closest landmarks
SAN SEBASTIAN, CALLE, DE,2

30 m

Farmacia - Calle Atocha 25

90 m

Farmacia - Plaza del Ángel 14

100 m

CAÑIZARES, CALLE, DE LOS,5

110 m

Cervecería Alemana

120 m

NH Collection Madrid Palacio de Tepa

2, San Sebastian Street, City Center, Madrid, Spain, 28012 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Royal Palace of Madrid. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Madrid

Front desk [24-hour]

Airport transport

230 meters to public transportation

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Exercise area

Spa

Pets allowed

Shuttle service

Your dates are popular among travelersUsers are booking a place in Madrid every 3 minutes on Agoda.com
Value for money8.3
Distance to city center0.2 km
Location rating9.4
Nearest airportAdolfo Suárez Madrid-Barajas Airport (MAD)
Distance to airport14.7 km

Rooms available at NH Collection Madrid Palacio de Tepa

Excellent
Room comfort & quality

8.4

Junior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 sofa bed and 1 king bed o...
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Deluxe Single
...
  • Room size: 18 m²/194 ft²
  • Courtyard view
  • 1 single bed
Enter dates to see prices
Junior Suite with Extra Bed
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Junior Suite with Extra Bed (2 Adults + 1 Child)
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Family Room with View (2 Adults + 1 Child)
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed and 1 sofa bed o...
Enter dates to see prices
Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • Courtyard view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premium Room
...
  • Room size: 28 m²/301 ft²
  • Courtyard view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room with View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
JUNIOR SUITE Junior Suite with Extra Bed Adult
...
    Enter dates to see prices
    JUNIOR SUITE Junior Suite with Extra Bed (2 Adults + 1 Child)
    ...
      Enter dates to see prices

      Frequently asked questions

      Does NH Collection Madrid Palacio de Tepa have a hot tub?

      NH Collection Madrid Palacio de Tepa does not have a hot tub.

      What time is check-in and check-out at NH Collection Madrid Palacio de Tepa?

      Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to NH Collection Madrid Palacio de Tepa?

      NH Collection Madrid Palacio de Tepa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 107 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at NH Collection Madrid Palacio de Tepa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, NH Collection Madrid Palacio de Tepa has a car park that's close to the hotel. Parking is available for a fee of 30 EUR per day. Parking options include a full-service valet for total ease.

      Is breakfast offered at NH Collection Madrid Palacio de Tepa?

      Wake up to a great buffet breakfast at NH Collection Madrid Palacio de Tepa. Adults can enjoy breakfast offered with an additional charge of 31 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at NH Collection Madrid Palacio de Tepa?

      NH Collection Madrid Palacio de Tepa features an on-site restaurant for your dining convenience.

      What is the smoking policy at NH Collection Madrid Palacio de Tepa?

      NH Collection Madrid Palacio de Tepa does not permit smoking in any of its rooms or indoor areas.

      What is the closest train, metro, or bus station to NH Collection Madrid Palacio de Tepa?

      Tirso de Molina Metro Station is the closest train, metro, or bus station, about 230 m away from NH Collection Madrid Palacio de Tepa.

      What restaurants are nearby NH Collection Madrid Palacio de Tepa?

      Restaurants including Conico Ice Cream, Entrepinos Centro Civico and El parque are popular in NH Collection Madrid Palacio de Tepa’s neighborhood which is known as City Center.

      What popular shopping places are close to NH Collection Madrid Palacio de Tepa?

      Shopping options in NH Collection Madrid Palacio de Tepa’s City Center neighborhood include Gran Vía, El Rastro Market and Achitabla.

      What are popular attractions near NH Collection Madrid Palacio de Tepa?

      NH Collection Madrid Palacio de Tepa’s location in the City Center neighborhood makes it close to famous attractions including Royal Palace of Madrid, Plaza Mayor and Thyssen-Bornemisza Museum.

      Show more questions
      See map

      Explore the neighborhood

      What people love about NH Collection Madrid Palacio de Tepa

      • 10

        Exceptional
        Staff 

        "The customer service is amazing and wonderful hotel with excellent location."

        Bernice

        |

        June 11, 2019

      • 9.2

        Exceptional
        Location

        "Very nice hotel situated right in the heart of the town."

        Mark

        |

        February 18, 2019

      • 8

        Very good
        Staff 

        "The rooms were lovely, bed and pillows excellent, coffee/tea facilities in the room fantastic, the staff were welcoming and had some excellent restaurant sugges..."

        Leslie

        |

        February 3, 2019

      Property ranking|Compared to 2,949 Madrid properties
      See all rankings
      Cleanliness score
      9.2/10
      Location score
      9.4/10
      Service score
      9.1/10
      Room comfort score
      8.4/10
      Better than
      99
      %
      of Madrid properties
      Better than
      98
      %
      of Madrid properties
      Better than
      98
      %
      of Madrid properties
      Better than
      98
      %
      of Madrid properties
      Overall rating:

      8.8

      Excellent
      985 reviews
      Cleanliness
      9.2
      Facilities
      8.5
      Location
      9.4
      Read all reviews >
      More about NH Collection Madrid Palacio de Tepa

      More about NH Collection Madrid Palacio de Tepa

      NH Collection Madrid Palacio de Tepa

      NH Collection Madrid Palacio de Tepa is the perfect choice for travelers who want to take in the sights and sounds of Madrid. Experience an urban escape in Madrid with a stay at NH Collection Madrid Palacio de Tepa, with its exceptional location right in the city center. Go beyond the touristy and get deeper into the offerings of Madrid with a stay at NH Collection Madrid Palacio de Tepa, located merely 1.1 km from Royal Palace of Madrid.
      NH Collection Madrid Palacio de Tepa provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Shuttle services provided by the hotel make exploring Madrid even more convenient.
      If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
      For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
      Feel right at home during your stay at NH Collection Madrid Palacio de Tepa. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at NH Collection Madrid Palacio de Tepa include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
      The hotel also offers a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


      Dining and things to do

      Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at NH Collection Madrid Palacio de Tepa. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
      NH Collection Madrid Palacio de Tepa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Maximize your winter fun with a daily trip to the powdery white slopes with ski slopes. Finish your vacation days right by dropping in at the massage, spa and sauna. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
      Have some easy fun without traveling far, while playing hiking trails at NH Collection Madrid Palacio de Tepa. Have fun with your friends or family, or even meet new people at the library.


      Around the property

      One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Engage in the city's best art at Prado Museum located 720 m away, where you can learn about the local art scene and buy original works. Get fanatical at Santiago Bernabéu Stadium located 4.5 km away. During the season, you can buy tickets to see home games and cheer with the locals.


      Reasons to stay here

      Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
      This hotel scores higher than 98% of the city's accommodations for cleanliness.
      It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Madrid.

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      Amenities and facilities
      Excellent
      Facilities

      8.5

      Most talked about facilities

      Housekeeping

      7 mentions

      Breakfast

      4 mentions

      Languages spoken

      • English
      • French
      • German
      • Spanish

      Accessibility

      • Wheelchair accessible

      Internet access

      • Complimentary WIFi in all rooms
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Exercise area
      • Hiking
      • Massage
      • Sauna
      • Skiing
      • Spa
      • Ticket services
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast in room
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Hand sanitizer
      • Hotel room service app
      • Hot water linen and laundry washing
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Alternative meal arrangement
      • Bar
      • Kitchen
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Concierge
      • Contactless check-in/out
      • Currency conversion service
      • Daily cleaning
      • Disabled facilities
      • Dry cleaning
      • Elevator
      • Food delivery
      • Hair salon
      • Heating in public area
      • Ironing service
      • Laundry service
      • Library
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoke-free property
      • Smoking area

      For the kids

      • Babysitting service
      • Family room

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      • Soundproof rooms

      Getting around

      • Car park [nearby]
      • Car power charging station
      • Parking [paid]
      • Shuttle service
      • Transport to airport
      • Valet parking

      Sports equipment rental

      • Bicycle rental

      Available in all rooms

      • A/C
      • Accessible by elevator
      • Adapter
      • Bathrobes
      • Closet
      • Coffee/tea machine
      • Complimentary drinking water
      • Desk
      • Hair dryer
      • Heating
      • Hypoallergenic
      • Individual air conditioning
      • Iron and ironing board
      • Linens
      • Lock box in room
      • Mini bar
      • Non-smoking
      • Phone
      • Private bathroom
      • Safety/security feature
      • Shower
      • Sleep comfort items
      • Slippers
      • Smoke alarm
      • Socket near the bed
      • Soundproofing
      • Toiletries
      • Towels
      • Trash cans
      • TV [flat screen]
      • Wake up call
      • Wi-Fi [complimentary]
      • Wine glasses
      • Wooden/parqueted flooring
      Food and dining
      Breakfast options
      • Buffet
      Restaurants on site

      NH Collection Madrid Palacio de Tepa Restaurant

      • Cuisine: International, Mediterranean
      • Menu: Buffet

      La Terraza del Casino

      • Cuisine: International, Local, Mediterranean
      • Menu: Buffet
      Location
      2, San Sebastian Street, City Center, Madrid, Spain, 28012
      Exceptional
      Location

      9.4

      Airports

      • Adolfo Suárez Madrid-Barajas Airport (MAD)
        14.7 km
      • Valladolid Airport (VLL)
        172.8 km

      Public transportation

      • Tirso de Molina Metro Station
        230 m
      • Antón Martín Metro Station
        270 m

      Hospital or clinic

      • Farmacia - Calle Atocha 25
        90 m

      Shopping

      • Gran Vía
        740 m

      Convenience store

      • Multitienda 24 horas 7X24 Convenience Store
        2.5 km

      Cash withdrawal

      • ATM
        160 m
      What's nearby

      Popular landmarks

      • Plaza Mayor
        530 m
      • Thyssen-Bornemisza Museum
        630 m
      • Mercado de San Miguel
        650 m
      • Prado Museum
        720 m
      • Gran Vía
        740 m
      • Museo Nac. Centro de Arte Reina Sofia
        870 m
      • Royal Palace of Madrid
        1.2 km
      • Buen Retiro Park
        1.5 km
      • Museo Sorolla
        2.5 km
      • Santiago Bernabéu Stadium
        4.5 km

      Nearby landmarks

      • SAN SEBASTIAN, CALLE, DE,2
        30 m
      • Achitabla
        90 m
      • Farmacia - Calle Atocha 25
        90 m
      • Fundación Conservatorio Casa Patas
        90 m
      • Casa Patas
        100 m
      • Farmacia - Plaza del Ángel 14
        100 m
      • Penthouse
        110 m
      • CAÑIZARES, CALLE, DE LOS,5
        110 m
      • Cervecería Alemana
        120 m
      • Camara de Cimercio E Industria
        120 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds vary by room. Please check each room's capacity for details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property.
      Children 2-11 year(s)
      Must use an extra bed
      If you need an extra bed, it will incur an additional charge.
      Guests 12 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • Extra bed is not available at this property.
      • When booking 6 or more rooms, special policies may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from15:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee107 EUR
      • Distance from city center0.2 km

      Extras

      • Breakfast charge (unless included in room price)31 EUR

      The property

      • Non-smoking rooms/floorsno
      • Number of bars/lounges1
      • Number of floors3
      • Number of restaurants1
      • Number of rooms 83
      • Room voltage220
      • Year property opened2011

      Parking

      • Daily parking fee30 EUR

      Reviews of NH Collection Madrid Palacio de Tepa from real guests

      Provided by verified guests of Agoda
      8.8
      /
      10
      Cleanliness9.2
      Facilities8.5
      Location9.4
      Room comfort and quality8.4
      Service9.1
      Value for money8.3
      High score for Madrid
      Rating
      9+ Exceptional (36)
      8-9 Excellent (14)
      7-8 Very Good (12)
      6-7 Good (3)
      <6 Below Expectation (4)
      Time of the year
      Mar - May (17)
      Jun - Aug (16)
      Sep - Nov (21)
      Dec - Feb (15)
      All guests (115)
      All room types
      All languages

      Show reviews that mention 

      Showing 69 verified guest comments
      1234
      10.0
      Exceptional
      Bernice from Singapore
      Couple
      Deluxe Room
      Stayed 2 nights in April 2019

      best hotel during our stay in Spain!”

      Not sure about other NH collection hotels, but Madrid Palace de Tepa is definitely worth your money. The customer service is amazing and wonderful hotel with excellent location. Walking distance to many shops, eateries and tourist attractions. Really the best hotel we've stayed in Spain.

      Reviewed June 11, 2019

      See room deals

      9.6
      Exceptional
      Sara from United States
      Solo traveler
      Deluxe Single
      Stayed 2 nights in December 2018

      Beautiful”

      The Palacio de Tepas is the first hotel I stayed in upon my arrival to Madrid. The staff was excellent, giving suggestions for places to eat and things to do. The room was clean and comfortable, with an in-room safety box for valuables and a robe/slippers for lounging. The bathroom was small but well-equipped. I especially enjoyed the arched ceilings, which gave the room a cozy feeling.

      Reviewed December 27, 2018

      See room deals

      Dear Sara, it is fantastic to read that you have enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experiences. Comments such as yours are our inspiration! The entire Hotel team look forward to hearing from you soon. Best regards.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.0
      Exceptional
      SIEW from Malaysia
      Family with teens
      Stayed 3 nights in August 2012

      Great location, helpful receptionists”

      Good location, very helpful front desk, good quality breakfast

      This is my first time staying with NH Hotels. I was very impressed with the services provided, especially the front desk (Angela). We were checked in without much trouble, and got upgraded to a junior suite due to extra bed requirement. The front desk provided good recommendations for eating places and flamenco. The breakfast was excellent with quality stuff and the waiters were friendly and efficient. The only negative feedback I had is concerning the mini bar - they gave us a free first round, was told no refill during our stay, but we got refill every day so was kind of confusing, and we also expected that drinking water would be complimentary like most 5 star hotels, was surprised that we needed to pay for them when ordering 3 bottles for the 3 of us. Anyway, we only accepted one bottle and was charged only one in the end.

      Reviewed August 26, 2012

      See room deals

      10.0
      Exceptional
      R from New Zealand
      Couple
      Deluxe Room
      Stayed 1 night in September 2017

      Great Hotel”

      This is a great hotel with great facilities and is centrally located. Check in process was easy and efficient. Staff were more than accommodating and pleasant to deal with. Room was of high standard with great facilities (coffee machine, 2 x TV's, Robes, Hair Dryer etc) and was correct as per the hotels ratings. Our first time to a hotel of the NH group and will defiantly be staying with this group whilst in Europe again. Recommended!

      Reviewed January 10, 2018

      See room deals

      Dear R, all the team of NH Collection Palacio de Tepa works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.0
      Exceptional
      Jayson from Philippines
      Couple
      Deluxe Room
      Stayed 3 nights in August 2015

      Great Accommodation, Location, Staff”

      Great Accommodation, Location, Staff

      My stay in this hotel was memorable. The hotel is centrally located but not in the crowded area. Hotel is a premium among other hotels within the vicinity. Rooms were very clean, spacious and with new interiors. I will definitely come back to this hotel when I visit Madrid again.

      Reviewed August 26, 2015

      See room deals

      10.0
      Exceptional
      timothy from Australia
      Solo traveler
      Premium Room
      Stayed 4 nights in November 2017

      Royal Treatment”

      It really is a palace - dating from late 18th century.. My room was a duplex with a huge floor to ceiling window and wooden shutters. Decor very tasteful - refined luxury. Service very discreet and efficient. Location very central and surrounded by old city charm. I didn't try the food because there was so much to try elsewhere so can't comment. Price very reasonable and value excellent I would unreservedly recommend for business travelers and solo and couples-not sure it's ideal for young families.

      Reviewed November 14, 2017

      See room deals

      9.2
      Exceptional
      Gary from United Kingdom
      Couple
      Junior Suite
      Stayed 3 nights in March 2018

      Long weekend in Madrid”

      The hotel was easy to find and and was in a great central location. The staff were very helpful and were able to book us a table at Botin Restaurant which was really helpful. We booked a junior suite and the size of the room was very spacious. My only slight disappointment and one commented by other reviewers was that the only English language TV channels were a French news channel, RT1 and Fox. I would stay here again if I was doing another visit

      Reviewed March 13, 2018

      See room deals

      Dear Gary, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      10.0
      Exceptional
      Chahriar from France
      Couple
      Stayed 3 nights in February 2012

      Excellent Hotel ”

      Well located, Brand new & clean, friendly staff, excellent breakfast

      Excellent hotel, brand new and very clean. The breakfast was very good. The staff is very friendly. Room 201 is non smoking and very quiet. The location of the hotel is outstanding. 10 minutes away by walk from Prado Museum.

      Reviewed February 23, 2012

      See room deals

      10.0
      Exceptional
      Joanne from United Kingdom
      Family with teens
      Deluxe Room
      Stayed 3 nights in September 2018

      Exceptional”

      I have Just come back from a 3 night stay with my daughter. We had a lovely time, the hotel was quiet, clean and the staff were very friendly. Centrally located and within easy access to the attractions. We didn’t book in for breakfast but what I saw of it looked very nice. I would definitely recommend this hotel.

      Reviewed September 06, 2018

      See room deals

      Dear Joanne, thank you for your lovely comments about your experience in the NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      10.0
      Exceptional
      Eiro from China
      Couple
      Premium Room
      Stayed 3 nights in August 2018

      Great hotel. Really don't want to leave”

      Very good location that you can go everywhere by walk. The hotel is designed elegent.The staffs are very prefessional and really nice. Although they had an air condition problem in 5F room. But the front desk staffs' treatment is very great, impressive. We like our room very much so we didnt change the room. but we are appreciate for the staff's treating. And The house keeper is also responsible. We will come back again.and recommend to my friends.

      Reviewed August 30, 2018

      See room deals

      Dear Eiro, it is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and services. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      8.7
      Excellent
      Saif from United Arab Emirates
      Couple
      Stayed 3 nights in October 2013

      Comfortable , nice , ”

      Friendly staff , clean hotel , near attraction and city center , good value for the money.

      Great location , easy acess to transport points , few minutes walk to the SOL and PLAZA MAYOR , Clean and friendly staff , secure Lower rooms you may encounter road noise Generally it's good hotel

      Reviewed October 31, 2013

      See room deals

      9.7
      Exceptional
      adam from United Kingdom
      Couple
      Stayed 3 nights in November 2011

      great location”

      buffet breakfast ,location ,clean good bathroom products

      very nice clean hotel in the centere near all attractions close to some very good tapas bars,and a 10 minute walk to plaza mayor and sol,

      Reviewed November 23, 2011

      See room deals

      9.6
      Exceptional
      peter from United Kingdom
      Solo traveler
      Junior Suite
      Stayed 2 nights in June 2018

      Exceptional”

      An excellent small hotel in a central location. Very friendly and efficient staff. The suites are of a good size but you might get a small bathroom - but nevertheless perfectly adequate.

      Reviewed August 13, 2018

      See room deals

      Dear Peter, thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa. We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future. Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      10.0
      Exceptional
      Leroy from United States
      Couple
      Deluxe Room
      Stayed 2 nights in March 2018

      This is a beautiful hotel with superb staff!”

      We loved staying at this hotel! We were greeted before entering by doorman, given champagne while checking in, upgraded to bigger room, room lovely, sheets and towels perfect, beautiful breakfast! We would certainly recommend and will definitely stay again! The staff is what puts it over the top!

      Reviewed March 07, 2018

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      Dear Leroy, first of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      8.3
      Excellent
      CHOI from China
      Couple
      Stayed 2 nights in September 2011

      Great location ”

      Great location and good service

      the location is perfect, just few minutes walk from the metro station – anton martin (2 stops from atocha renfe if you are going to take high speed train to / from barcelona or sevilla). restaurants nearby open until very late at night, and even until 3:00-4:00 early morning during weekends, so when i arrived the hotel at 11:00pm, i can still easily find places to have dinner. the room is large and clean, with free wifi in rooms.

      Reviewed September 21, 2011

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      10.0
      Exceptional
      Mary from Philippines
      Couple
      Deluxe Room
      Stayed 3 nights in October 2018

      Very good location!”

      Nice hotel and centrally located surrounded by various tapas bars, restaurants, souvenir shops and there’s a nearby supermarket. All of the must see places are within walking distance, Plaza Mayor, Puerta del sol, gran via, mercato etc. Will consider staying in this hotel again in the future.

      Reviewed October 20, 2018

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      Dear Mary, firstly I want you to know that we all are very happy to receive your great comment about our Hotel, thank you for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      7.7
      Very good
      Wolfgang from Germany
      Solo traveler
      Junior Suite
      Stayed 4 nights in October 2015

      nice place o stay if you want to exlpore madrid on”

      location is the best about the hotel, one minute from santa ana square, so you are in the middle of many good restaurants. good breakfast which was not included, nice bar in the same house

      very nice, but the so called junior suite was rather small and the bathroom less than average, a bathtub to climb into when you wanted to shower, very out of date. for this price i expected better.the room was rather hot and the aircondition was constantly on 24 degrees. the building itself has very little of a palace but the area is marvellous.

      Reviewed October 09, 2015

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      8.0
      Excellent
      Leslie from Canada
      Couple
      Deluxe Room
      Stayed 2 nights in January 2019

      Good, central hotel with very pleasant staff.”

      The rooms were lovely, bed and pillows excellent, coffee/tea facilities in the room fantastic, the staff were welcoming and had some excellent restaurant suggestions. The only downside was that the rooms were quite warm with no aircon and while opening the windows cooled things wonderfully (Jan/Feb visits), outside rooms on the square were very noisy until about 3 am, with people coming out of restaurants and local restaurants pouring their used wine bottles for the night into a huge the bin on the square. Our second visit with an inside room, opening onto the inner, open to the air, section was blissfully quiet.

      Reviewed February 03, 2019

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      Dear Leslie, thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improve our service and we really hope to seeing you soon! Best regards.

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.2
      Exceptional
      Mark from Denmark
      Couple
      Deluxe Room
      Stayed 4 nights in February 2019

      Perfect location”

      Very nice hotel situated right in the heart of the town. Good rooms and good service. Highly recommend staying here

      Reviewed February 18, 2019

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      Dear Mark, we are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,

      Responded March 12, 2019
      NH Collection Madrid Palacio de Tepa
      9.6
      Exceptional
      jody from Canada
      Couple
      Deluxe Room
      Stayed 4 nights in October 2017

      Perfect location!”

      The hotel was located in the best area. Very close to all the major attractions. They were all walkable. Hotel was great and staff was very helpful

      Reviewed October 28, 2017

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