Overall a nice stay”

Location is in a nice neighbourhood. Likely a new hotel. I enjoyed my stay! I would recommend this hotel. Thanks NH Collection Reforma!

A hotel to remember”

If one is interested in a conventinet hotel in the colorful Zona Rosa area then NH Mexico City Hotel is perfect. The area is safe with a batallion of Mexican police protecting the visitors and citizens. I stayed at the hotel when it was the Krystal and it has since been renovated into a commendable comfortable place to stay. The hotel's receptionists do attempt to respond immediately to guests' concerns; I had a problem with missing light bulbs and someone was immediately dispatched. I only wish the staff knew more about how to assist visitors with vital tourist information. They are quite young.

Fabulous respite in a busy beautiful city”

Great hotel with excellent service. Room was so clean and beautiful. In s lovely area. Highly recommend. We missed the breakfast because we were too busy exploring Mexico City but it looked outstanding

Good location, friendly staff, comfortable room”

It's not my first time to stay in this hotel. This time everything has really improved than the last time. Better internet, better food, better room. I would stay there again if I come to Mexico city.

Best hotel for the money”

Great location for seeing the sights of Mexico city. Restaurants and nightlife nearby, Did not eat at hotel as there are many other choices. One of few hotels in central DF that have a pool.

Chain Weak Link”

this new nh is perfectly ok hostelry although the style seems a little out of place in mexico city. any criticisms -- noise from hallways and adjoining rooms -- would be quibbling. nice views from 15th floor rooms. too bad the windows don't open as in this december stay it was damp cold in the room. if you see a good rate on agoda, note: add to base price 19% tax, 10% for bad peso exchange rate, if you want internet in room, and no breakfast included. by the time all this is added, the nh price is on a par with some really nice unique hotels in the zona rosa neighborhood, which would have made for a more memorable stay.

Good hotel for the price”

For a short business trip, this hotel was a good deal at a good price. The staff was attentive, the attention was good. The only thing this hotel needs is a little freshening up. The linens look old and so do the rooms themselves. One tidbit, I felt a small earthquake, which in Mexico is no laughing matter, and the staff was very helpful during the evacuation.

Good hotel location at Mexico City”

Good hotel location at Mexico City, friendly hotel staff and comfortable room. Easy to get to shopping mall near by. Lots of different food selection.

In the heart of the city and service with heart”

I recommend you to choose this hotel, right at the heart of the city where the tourists spots are nearby and at night there is a shops and bar. You can any meals nearby as sushi , mexican , pizza hut and other fast food brands. Lucky me so many purple flowers blossoms.

Clean, modern, spacious”

I spent 4 nights here and could not be more pleased with my stay. It's on the pricier side, but the rooms are extremely spacious, bathrooms are clean, roomy, and well stocked. I checked in early in the morning, which cost an extra $50USD I think, so they changed my original room with a balcony to the highest floor instead with a twin bed and no balcony. No bigs considering CDMX rains and thunderstorms in the evening. The views from room 1717 were amazing! Pool area is nice and quiet, not too fancy. I noticed a lot of foreign business travelers. Room service is affordable, highly recommend the pancakes. The chicken wings are a hard pass. In total, $400 ish for 4 nights. This is perfect for those who are OCD like me, where cleanliness and comfort are extremely important. Will stay here again in the future!

Very well located and shops nearby. ”

Location very good, but very disappointed in the (quite expensive) excursions booked through the hotel; most of the tour guides rattled on in Spanish and occasionally translated a bit into English(with sometimes incomprehensible pronunciation), just not good value for money. Also the price for breakfast(only buffet option which is too much for a small eater) is too expensive. Charming staff.

Great location!”

Our stay was good in general. The location is great. You can walk to many shops, restaurants and outdoor food stalls. Taxis come by the hotel regularly. Tour desk very helpful. The hotel has a nice pool too, now for the not so good: the check in took forever...could not find my reservation on hotel system. They had to check with Agoda. Then they could not explain to me the sizes of the beds- single vs three quarter versus double etc. I took 2 'singles' which were actually doubles which worked out fine. Then as breakfast was not included in the deal I asked about it and how much it was. The receptionist told me that I had to pay for all 5 breakfasts upfront. I said I did not want to have all 5 breakfasts but would come down on some mornings. I was told that was not possible I had to pay for all or I could not have breakfast at all! This was the weirdest thing ever! Never heard of that before. So - no hotel breakfast for us! Then our room had a funny smell to it...I asked if we could have another room and was told we would have to go down to reception and do process over again. After more that 24 hours of travel I truly had no energy to do that again and just wanted to shower and go to bed. I just left it at that. They did send someone to cime and spray the room... All in all a good stay. ..but I think a tad overpriced.

NOISEY!!”

My first room was facing a strip of nightclubs. Friday and Saturday were IMPOSSIBLE to sleep. I had jet-lag already and these two nights completely knocked me around. There was NO sound-proofing / double-glazing, when management seem happy to address complaints on here and trip advisor saying they are looking into it, but those reviews are years ago. Don't stay here until they've soundproofed the place.

We expected more from an NH hotel.”

slowest check-in, address confusing, only one free coffee pack, excellent service from asst mgr n Exec housekeeper, not so from grumpy concierge and unhelpful front desk lady, some rooms with worn out carpet and soiled curtains

Exceptional”

Nice hotel, comfortable bed, big rooms, great breakfast, very good location

Exceptional”

Best of the best

Front desk people is nice but...”

Wifi is just Terrible clean tower must call housekeeping The driver who should bring us to airport didn't appear

Good location”

Pleasant staff and good location. The rooms were tidy but my ranch slider didn't lock properly. No heating, only airconditioning, so had to request a heater and extra blanket. Wifi signal was terrible Nice enough hotel, but I would not stay there again

Best hotel for first visit in Mexico ”

Every thing is close to hotel, like Macdonald, Subway and etc.

Disappointed ”

When i arrived the hotel wouldn't honor my reservation and wanted to charge me $55 more for the same room. I ended going to the Royal hotel. I also showed them the price shown available on Agodo however they wouldn't honor the price either.