Bad service”

This is the third time I stay here, but this will be the last time because I can’t stand the bad service here. Disappointed for my stay two nights. No hot water at all, even though we call the receptionist to inform about that 3 times. No room cleaning at all, and after my complaint about 2 hours, then the room services came to clean the room at 5pm. Hard to believe!

Nice staff”

Nice and helpful staff, especially Mr Tri. Will come back

forget.....”

Can you explain to the staf to say good morning, thank you... They try to ask more mo ey when we rent the motorbike. Very bad souvenir from this hotel. No staf to carry the suitcases....4 strars botel!!!!!!!

Not bad! The suite room is big and clean.”

Position is good. The airport bus drop off and terminal bus back to airport is very near to hotel. If you want to save transport cost (just US $ 2.14 = 50000VND). Nha Trang center is nearby, it has food court and brand name goods to buy. You want go outsise visit. Some taxi is alway waiting roadside.

Nice Hotel”

I booked the hotel for 1 night and was happy with my stay here. The hotel is located near the beach, only 3 minutes to walk to the beach. My room is large, clean and has a nice balcony with sea view. Hotel staff are helpful and polite. Breakfast at the hotel is great with lots of choices for food. Recommended.

One of the best 4 star hotel”

The hotel is just a few steps from the beach. The staff are helpful and courteous. Breakfast is great with lots of dishes for my choice. My room is great with large windows and nice view. One of the best 4 star hotels in Nha Trang. Recommended.

We loved staying at the Nha Trang Palace Hotel ”

This hotel with its ocean view room was beautiful . Our room was very spacious and lovely. The bed and pillows were the best that we ever slept in. We should have inquired about the pillows before we left. The cleaning lady on our floor was very pleasant. We would most definitely stay here again. We enjoyed going to the Dam Market, did lots of good shopping there. Nha Trang was a stunning beach city. With well kept beautiful gardens all along the beach front.

new hotel large rooms beautiful view great breakfast terrific value”

Can't go wrong with this place, Super value! new hotel large rooms beautiful view great breakfast terrific value

All is far for been perfect - mediocre hotel”

I was staying at the hotel for 3 nights. The room was big with a nice sea view. The service was mostly mediocre especially with the restaurants, with no one to even complain about at the restaurant itself. Like, the food in each of the days while breakfast was constantly being consumed with no one from the team to refill it. the same applies for requests not been fully delivered. The Air condition was shutting itself while at the night time. I am not familiar with it in any other hotel I was staying at.

Nice hotel but the facility is a little bit old”

We stayed at the palace hotel for two nights. We booked the seaview room.However, I took a glance at the sea if i stuck my head out of the window. The front desk prepared the breakfast since we have to check out at 4:00am. It is beyond my expectation. The facilities at this hotel is a little bit old but the overall stay is satisfied.

Avoid this hotel”

Big construction site next door, will take years to finish. You cannot sleep whatsoever, when they start working at 6am.. driving me insane.....!! No afternoon nap either. Very very loud noise that constantly pounding your head.

Cheap but worst stay”

Review about Nha Trang Palace Hotel: (3 nights stay) 1. I was given a room with twin bed, although I "booked" double bed and put note at the end of the checkout to Agoda. 2. Check in counter person wants to hold on my passport without letting me to choose to pay deposit of 1million VND. I ask whether can I get my passport because it's important, then he said about the deposit. 3. Second day afternoon, my room was out of power when I got back. I called and the maintenance team have to come and bring a ladder to my room and switch back the power kick off above the ceiling. It's dark and I am exhausted from work and have to wait for 30 minutes for them to be in my room. 4. The team for making up my room did not fill in the shower gel, soap, etc but I was fed up to ask, I used my own that I always brought. 5. There are no iron and iron board or place to iron your clothes, you will be forced to pay for the people to do it for you (laundry team). This is the first hotel I've seen doing this, even cheap/budget hotel have all those items. 6. The English is not good for all the staff and this makes me having a nightmare often there. So please, I am begging you not to stay here. No wonder I got discounts through Agoda, unfortunately I felt like I've been cheated by the hotel.

Great hotel”

We spent an interesting trip in Nha Trang in Nha Trang Palace hotel. Everything is quite good. The staff are friendly. We stayed in the 3002 room, which is on the 3rd floor, not so high but enough to see the sea and sunrise. But some facilities in the room we were not satisfied. The refrigerator is not cold, the tub bath is leaking so after shower, toilet floor always get wet.

2 double deluxe sea veiw rooms”

Staff wanted to keep our passports with them at front desk, we were not going to let this happen. Expect to pay a deposit of $100 US each room even though the rooms were already paid for, we thought this was pretty steep. No hot water when I wanted a shower in the evening on all 3 nights we were there, had to shower in the morning. Breakfast pretty average. Pool bar had no service. On the positive side it had a good location, nice veiws. Would we stay there again, probably not.

Newly renovated, very clean well located hotel”

Overall we have a good stay at the Nha Trang Palace. The location is near everything and only a few meters from the beach. The hotel was recently renovated and is still adjusting to its new level. Beach chairs are not enough and the room needs to add more reading lights, chair... To provide a real 4 * service. Staff, however are very nice and helpful.

Room with awesome sea view in a wonderful hotel ”

It was the biggest hotel on our trip so far. Very impressive! The room service was absolutely perfect!! The waitresses at the breakfast were a little bit grumpy, but the service boys and receptionists were very helpful. Breakfast buffet was huuuuge! The room had a sea-view window: absolutely awesome waking up during a sunset!!!

Engineer”

Brilliant hotel, staff were exceptional cery nice and polite, food was great, hotel was beautiful inc rooftop bar/jacuzzi and pool, with brilliant view of nha trang and the beach/city, would go back anytime

GREAT NEW HOTEL”

I travel a lot around Vietnam and this is one of the best hotels I ever stay here. Hotel is located just few steps from main beach road. Around hotel you have many good coffee shops as well private beach which is very clean. This is new hotel so everything is in great shape and clean. Stuff very kind and willing to help you with all kind of your wishes. Restaurant is nice and comfortable for breakfast you can eat like king, buffet is amazing! Swimming pool inside hotel is very comfortable and not to crowded, you can go to swim also late night. Rooms are comfortable during my stay there I sleep in superior double bed and feels like small studio. Everything is very clean!

Friendly vibe in general,5stars staff performance”

Stay was great. Russian people has a gentle souls,beautiful people, they are trying always to help from the heart to the best advice. If you approach them well, their genuine outcome brakes arrogant attitude,one problem they are can not speak English well. Breakfast great with good variety, defenatly satisfied our Aussie taste. Clean hotel, excellent location, next to best bakery in city and tea house in each corner.

Nice hotel with great view”

Deluxe room was spacey, with a great view of Nha trang beach. Bed is good and comfy. Wifi works well. The bathroom has a bad smell, though (probably because of bad plumbing with the toilet). Breakfast was just so-so, and skip-able.