Nikko Kanaya Hotel

Nikko Kanaya Hotel

1300, Kami-Hatsuishi-machi,, Nikko, Nikko, Japan, 321-1401
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Guestroom Nikko Kanaya Hotel
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    Lobby Nikko Kanaya Hotel
    Interior view Nikko Kanaya Hotel
    Interior view Nikko Kanaya Hotel
    Deluxe Twin - Non-Smoking Nikko Kanaya Hotel
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     Nikko Kanaya Hotel

    Guest reviews

    8.2
    Excellent
    /10
    (47 reviews)See what guests said
    9.6
    Exceptional

    "We stayed in room 18 in the original building, and it was gr..."

    Lee A.

    -

    June 27, 2018

    8.9
    Excellent service
    Recommended by 87% of guests

    Property highlights

    Things you'll love

    • Air conditioning

    • Bar

    • Garden

    • Shops

    Excellent
    Location
    8.9
    See map
    Excellent location
    Value for money7.7
    Location rating8.9
    Select your room
    8.7
    Excellent
    Room comfort & quality
    Deluxe Twin - Non-Smoking
    Deluxe Twin - Non-Smoking
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 2 single beds
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    Standard Twin
    Standard Twin
    ...
    • Room size: 29 m²/312 ft²
    • Garden view
    • 2 single beds
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    Standard Twin Room
    Standard Twin Room
    ...
    • Room size: 21 m²/226 ft²
    • Shower and bathtub
    • 2 single beds
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    Special Offer - Twin Room with Shower
    Special Offer - Twin Room with Shower
    ...
    • Room size: 21 m²/226 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Standard Twin Room (Type C) *Has shower
    Standard Twin Room (Type C) *Has shower
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Non-smoking
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Room size: 21 m²/226 ft²
    • Garden view
    • 2 single beds
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    Twin Room
    Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Smoking allowed
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    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 33 m²/355 ft²
    • Non-smoking
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    Have a question for Nikko Kanaya Hotel?

    What people love about the property

    • 8.8
      Excellent

      "Try Bar de Nikko for a meal one night - 5 min walk from the hotel, run by one men - excellent food and friendly."

      Yelena

      |

      April 30, 2017

    • 8.8
      Excellent

      "We had dinner at the steak house right outside the hotel - it was excellent."

      Yelena

      |

      April 30, 2017

    • 8.8
      Excellent

      "Access at discount price to the onsen at the other Kanaya hotel located on the lake - catch their shuttle there - 30-40 min very scenic drive."

      Yelena

      |

      April 30, 2017

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    More about Nikko Kanaya Hotel

    More about Nikko Kanaya Hotel

    9.6
    Exceptional

    "We had the meal plan, and the breakfast and dinner were exce..."

    Lee A.

    |

    June 27, 2018

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Service was wonderful, woman at the front wrote out in Engli..."

    Lee A.

    |

    June 27, 2018

    Show less

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (47)Booking.com Reviews (231)
    8.2
    /
    10
    Cleanliness8.2
    Facilities7.6
    Location8.9
    Room comfort and quality8.7
    Service8.9
    Value for money7.7
    Provided by verified guests of Agoda
    All languages
    All guests (47)
    All room types
    Showing 31 verified guest comments
    12
    10.0
    Exceptional
    Lok from Hong Kong
    Family with young children
    Twin Room
    Stayed 1 night in July 2018
    great hotel with history ”
    not as old or worn old as commented by other reviewers. it is the oldest hotel in Japan with western style. very historic. staff speaks good english. the building is old but the room facilities are redecorated or refitted. Worth the money
    Reviewed July 25, 2018
    9.6
    Exceptional
    Lee from United States
    Couple
    Stayed 2 nights in June 2018
    great”
    Within walking distance to shrines. Be sure you get a good room, some are better than others. We stayed in room 18 in the original building, and it was great, large, sitting area, modern. The hotel itself is old, but very atmospheric. We had the meal plan, and the breakfast and dinner were excellent!!!! Service was wonderful, woman at the front wrote out in English all the directions to the shrines. Highly recommended.
    Reviewed June 27, 2018
    10.0
    Exceptional
    Krittamet from Thailand
    Couple
    Stayed 1 night in October 2017
    Good Hotel ! Good vacation !”
    When i have a free time, i will come back again.
    Reviewed January 15, 2018
    9.2
    Exceptional
    John from United States
    Couple
    Stayed 2 nights in October 2017
    My wife and I had spent our honeymoon night at this lovely and historic hotel -- the first Western style hotel in Japan. At 81 we wished to repeat the magnificent evening we had spent 58 years ago. Al”
    Besides the pleasure of the hotel itself, its location provides great access to the shrines of the Tokugawa Shogunate and the famous Kegon Falls. Do be prepared to walk and that is walk uphill and downhill. It is a major tourist attraction so be prepared for fellow travelers. Many of the stairs around the shrines do not have railings, so a walking stick for the folks over 80 is not a bad idea. Nikko offers so much history and getting there only takes two hours by train. Compare with Kyoto, it can be done in two days and would be more reasonable.
    Reviewed October 12, 2017
    8.4
    Excellent
    Peeraroj from Thailand
    Couple
    Stayed 1 night in April 2017
    Excellent”
    The Hotel is very Old, however it is acceptable clean.
    Reviewed May 03, 2017
    8.8
    Excellent
    Yelena from Australia
    Couple
    Stayed 2 nights in April 2017
    A fading beauty in the best Nikko location”
    We have really enjoyed our 2 nights stay here but this hotel may not be for everyone. If you like to stay in historical places this place is for you. It is a bit faded. Pros: Scheduled hotel shuttle bus from / to the station (even of you miss it the local bus stops near the hotel); Nice friendly staff; Lovely historical feel of the common areas; great views. LOCATION - very close to the main attractions - you can't get closer. Nice breakfast - go for the Japanese breakfast rather than Western (worth the extra payment); Large room with great view (we stayed in superior double); Access at discount price to the onsen at the other Kanaya hotel located on the lake - catch their shuttle there - 30-40 min very scenic drive. The onsen was great and not crowded. You can also catch a public bus there. We had dinner at the steak house right outside the hotel - it was excellent. Make sure to try the local Nikko mushroom. Note - Nikko is dead after 8pm and all restaurants are closed. Try Bar de Nikko for a meal one night - 5 min walk from the hotel, run by one men - excellent food and friendly. Cons: it is expensive; bathrooms are dated and toiletries are basic for the hotel of this ranking (packets of shampoo that are impossible to open with wet hands); no onsen on premises (but see above). When booking select the room with a view. A friend travelling with us chose "room allocated on arrival" that wasn't that much cheaper - and ended up looking at the roof with air-conditioning. Restaurants at the hotel are very expensive. No non-smoking rooms (not uncommon for Japan). Having said all that we would stay here again.
    Reviewed April 30, 2017
    9.2
    Exceptional
    Lillian from United States
    Couple
    Stayed 1 night in March 2017
    Exceptional”
    The hotel is an historic one in a very good location to the temples and shrines and close to a bus stop if you are planning on visiting Kegon Falls and Lake Chuzenji by bus. The staff is excellent--the waiter in the dining room was very helpful in accommodating my husband's dietary restrictions.
    Reviewed April 23, 2017
    6.0
    Naphat from Thailand
    Group
    Stayed 2 nights in January 2017
    the hotel is too old”
    the hotel is quite old meaning that the carpets are very dusty. the toilet is quite up to date. The room does not smell and it is quite large. Nevertheless, it still use old steam heater instead of a more modern one. The breakfast is quite plain. It is possible to access the hotel by shuttle bus from JR Nikko or Tobu Nikko and get off at stop 7.
    Reviewed January 25, 2017
    8.0
    Excellent
    Ruth from United States
    Family with teens
    Deluxe Twin - Non-Smoking
    Stayed 2 nights in August 2016
    Lovely Hotel in a fabulous location.”
    Worth a visit.
    Reviewed August 10, 2016
    4.8
    Michael from United Kingdom
    Couple
    Stayed 2 nights in July 2016
    The ultimate time warp”
    The hotel was disappointing on almost every count. It needs to be totally renovated. Staff were very pleasant.
    Reviewed July 18, 2016
    10.0
    Exceptional
    Rolans from Switzerland
    Couple
    Stayed 2 nights in January 2015
    Oldest western style hotel of Japan .”
    Okd style beautiful rooms. Spacious. Exellent Omelette and Toast with marmelade. Bar with wide choice of whiskey.
    After some hectic days in Japanese Cities most relaxing. Just walk to the temples in minutes. Comfortable bus to the Kegon waterfall. Notice that the Emperor Villa is closed on Tuesdays. Reception was very welcoming.
    Reviewed January 07, 2015
    8.3
    Excellent
    Shung from Singapore
    Group
    Stayed 1 night in November 2013
    Luxurious stay in a historic setting!”
    Room, location, history
    Great, unfortunately there was no in-hotel onsen or in-room wifi.
    Reviewed November 12, 2013
    8.3
    Excellent
    Curtis from United States
    Couple
    Stayed 4 nights in August 2013
    Best choice for its combination of features”
    Comfort, quiet, elegance
    Reviewed September 01, 2013
    7.7
    Very good
    Karin from Germany
    Solo traveler
    Stayed 2 nights in July 2013
    Good quality at very high price”
    Location, historical atmosphere, location
    Historical atmosphere, pleasant Very nice staff (one exception, a rather snobbish receptionist) Clearly arranged breakfast Rather expensive
    Reviewed July 15, 2013
    5.3
    JEHIEL from United States
    Couple
    Stayed 1 night in June 2013
    Disappointing”
    Large room, centrally located
    Reviewed June 23, 2013
    7.6
    Very good
    Delphine
    Couple
    Standard Twin Room
    Stayed 1 night in March 2019
    Chambre impeccable. Très bien situé ”
    Un hôtel très agréable au charme suranné., alliant classicisme et modernité. Personnel attentionné. Emplacement excellent. Une très belle expérience !
    Reviewed March 07, 2019
    8.8
    Excellent
    Christiane from France
    Couple
    Twin Room
    Stayed 1 night in August 2018
    Excellent”
    Nous avons été accueillis très chaleureusement Notre chambre était très agréable et spacieuse Nous avons été ravis de notre séjour dans cet hôtel chargé d’histoire
    Reviewed August 03, 2018
    9.2
    Exceptional
    michiaki
    Family with teens
    Twin Room
    Stayed 1 night in March 2019
    今まで泊まったホテルで1番です。”
    アインシュタインや昭和天皇が泊まったホテルとの事で、それはそれは本当に素晴らしいホテルでした。料理もすごく美味しかったです。またいつか行きたいホテルとしても1番です。
    Reviewed March 31, 2019
    9.6
    Exceptional
    HISAE
    Family with teens
    Twin Room
    Stayed 1 night in March 2019
    歴史ある重厚的な建物!”
    建物が素晴らしく、掃除も行き届いており、翌朝のオムレツもトロトロで本当に美味しかったです!!
    Reviewed March 25, 2019
    5.2
    EMI from Japan
    Family with teens
    Standard Twin Room - Non-Smoking
    Stayed 1 night in November 2018
    agodaで予約してはダメ!!!”
    観光目的では二度と利用しないと決めました。 観光旅館やホテルはAgodaで予約しないほうがいいです。 他サイトより少し安く予約できるときもありますが、大抵はずれ部屋に回されますので。 (いまのところ何目的でも利用したくはないですが。) 観光ではなくビジネスや割り切った節約旅が目的ならいいでしょうが。 agodaのホテルとの連絡システムが上手く動いておらず、ホテルと連絡がとれませんでした。 連絡がとりたい場合はagodaのシステムを通してはいけません。 チャット式になっていて気軽に送れていいなと思ったものの、ホテルに届きません。 わたしの場合、ホテルと連絡が取れなったことで予約が2件になってしまい、内容の変更手続きが進まず、あやうくどちらかのキャンセル料とられるところでした。 システムのせいで内容が確定できなかったのに、(どんな事情があっても)このメールに返信しなかったらキャンセルかかります。という内容のメールをキャンセル手数料がかかる3~4時間前に平気で送ってきます。その前に電話が来てましたが、入浴中で出られず。着歴やメールが見られない状況だったらどうするの? そもそも、こちらはもうホテルと直接やり取りしてキャンセル手続きや内容変更はホテル側で行ない、こちらでの操作は不要と言われた上で上記のメールが送りつけられましたことも 操作不要と言われているのだから、メールチェックするかわかりませんよね?夜の9時頃のことです。 相手の事情を汲むことができないシステマチックな対応でした。 メールチェックできていなかったらと思うとキャンセル料請求されてたんでしょうね。怖いです。 やっと1通事情説明の連絡が来たと思えば質問の答えになってないので電話してくれと送り返しましたが、それから一切無視です。 ホテル側は上記のシステムエラーによる件で無料アップグレードしてくれたのですが、 当日デラックスルームには空きがあり、自分が予約した値段と大差なかったのであまりありがたみはなかったですね。更に本館や別館には泊まれなかったので。 仕方ないですが、残っていた空室はどこだったのかなと思ってしまいました。 ホテルは雰囲気があって好きですが、部屋割りが賭けになるので次回利用は考えるかもしれません。 ディナーと朝食は付けなくてもよかったかなと思いました。ディナーは味がいまいち、朝食は7時半と遅い。
    Reviewed November 09, 2018
    12
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