Very good”

Quite expensive, food is more expensive than Singapore and they nickle and dime you for everything.. For example give you a free game of bowling but charge you to rent shoes. Breakfast was a nice selection. Beach has tar on it, but pool is great.

Excellent Place”

Excellent place to stay with family. One stop place for all activities and leisure. The staffs were very courteous. Kid friendly. I was with my infant and they made sure she enjoyed her time too. Food was awesome across the resort's restaurants. Had booked a double room (interconnecting). Perfect for a trip if with extended family. Thanks team!

Worst hotel! I recently booked my stay at Nirwana Gardens Resort. ”

One day before I checked in, I made a call from Singapore all the way to the resort to clarify on the transport and payment method. On my first call, someone picked up. I heard a lot of noise, yet no answer. Well, I made my second call and finally someone responded. I started asking with the payment method, if it was already charged to my card or I will need to make the payment at the hotel. When I am asking on my other question, he just cut off my call. It was very rude to just hang up on my call. If he can’t answer my questions, he could simply just pass to another colleague to handle the situation. Well, I made the third call. Different guy picked up my call. Again, I repeated asking my questions as I didnt get clear explanation from my second calls. Then, I told him about my experience on the previous call. Asking if he could identify who actually talked to me on the phone, he could not. I just dont get it as when I arrived to the hotel, there were not much staffs working at the front desk, yet he couldnt track and explain the situation. So, I told the guy on my third call, please explain to me what was going on when I arrived the next day. So.. I arrived the next day to the hotel and checked in. I started asking about the incident again and it was just nice the guy who checked me in was the guy I talked to on my third call. So, I asked him what was going on. And he simply couldn’t answer me. Well, I just told him. Forget it then. Then, I walked to my room. What a surprise, the room looked so old and dirty. So, I went up again to the front desk and asked if they could move me to a cleaner room. And due to the bad experience I had during my calls, I requested for chances to get upgrade, which I think it is normal. Not necessary an upgrade, but I just need a cleaner room. That is all I asked for. So, the manager told the front desk girl for me to have premier double/twin room that located beside the suite room with additional charge of IDR 300k. I was hesitated,

Exceptional”

Will recommend this place. Free shuttle bus from&fro the ferry terminal and within the nirwana gardens compound, considerably affordable activities to keep you occupied, smiley staff, clean and spacious room, great view, a variety of TV channels. Nothing not to like, oh except for the overpriced food.

Go For Calm!”

Go to Nirwana Garden Hotel and you will be a return customer like me. The facility has a calm zen vibe. The water views are soothing to say the least.. My brother went with me this time and will be a return customer like me! In the mornings took his Bible , sat by the water and had the best time just enjoying reading his Word and soaking in all the wonders that our God has provided us with. The staff was FANTASTIC, the food remarkable, the facilities first class. Thank you Nirwana Gardens.

Same old, same old”

Have been going to Bintan on and off for the last 2 decades. We like Nirwana for the big swimming pools. Was hoping that my children could play with sand at the sandy beaches but was quite disappointed with the tar on the sand. We had to use gasoline to remove them. Plaza Lagoi had some offerings of cheaper food alternatives. It's a good resort if you don't want to travel far from Singapore and have facilities such as bowling. The swimming pool was large and great. Breakfast was decent. However, the price of the hotel might not commensurate so much with the age of the hotel.

Nice getaway ”

The resort is very nice especially the beach and the water sport that my children really love it. There are a lot of activities that you can choose as a family. The room is comfortable and clean. For dining, there are few restaurant to choose. But everything is pricey. Overall we enjoyed the resort

Good first Bintan experience”

A friend and I decided to do a weekend trip to Bintan. Nirwana seemed like a good deal. The rooms are a bit dated and old but overall, the resort was nice and relaxing. The staff is very helpful. We booked massages in our room and also ordered a lot of room service. Food is not bad. The pool is big and the beach front is very beautiful, peaceful and private. It was a nice white beach! The shore was nice but the water itself was quite rocky. Usually the oil spill sticks to the rocks, so my friend and I stained our swim clothes with oil since we dipped in the water and probably unintentionally rubbed on some rocks. My advice: don't pack your fancy swimsuits, be ready for it to be stained with oil. The pick up and drop off to the ferry station was good and easy. It's a short ride from the ferry to the resort itself. Pros: Nice food options Big pool Wide shoreline Nice white sand Private beach Cons: Oil spillage Rocky water Dated rooms and facilities

Exceptional”

good place for relaxing

Great facilities”

Shuttle bus service to bring u to places around the resort.

Check in ”

The overall of stay way satisfactory. When our group check in, it took really long time to check in 10 minutes and it was frustrating. I sent the all passport copies of our group and Agoda voucher by email one day before to enjoy smooth check in. But it did not help.

Still good after repeated visits”

Have being coming to Nirwana Resort for a couple of times now. The rooms are big and cosy, staff are very friendly and service is excellent. Good to consider for a short weekend beach getaway without breaking the bank.

All good, except reception forget to give room key on time. ”

I book 3 std rooms via agoda with check in time at 3 pm, give note that i want early check in. Arrived on hotel at 01.30 pm, do check in but reception said all 3 room not yet ready, i asked 1 room only since bring a toodler he said not yet cleaned, and please come back at 2.30. come back on 02.30 he give me 1 key for 1 room, other room is not ready but he give detail what room number will be given, so we 6 people waiting in 1 room. While we passed our rooms , i asked cleaning service told these room are ready (02.35pm) , so we wait reception to give the key, but until 03.15 pm, the key not yet coming to us, so i decide to call reception again. Then we can enter our 2 room at 03.20 pm, late 20 minute. During stay, only 2 staff (1 women and 1 bell boy) that have warm smile to us, other is not so respect to local tourist, focus to expat.

Enjoyable and Relaxation”

The employees there were very nice and helpful. The swim pool is great and the water sports are also very good. It makes me fully relax in the resort. The hotels, resort and restaurants are within 10 mins walking, so it is really good to have vacation there.

Awesome ”

I would say it was an amazing experience with Nirwana talking about cleanliness, staff, swimming pools and beach. They have all what you need for a beach trip, including water sports, all kinds of entertainment games and a children building. We booked a suite for 2+2 and got no complaint at all about anything. My girl insisted to come back with a longer stay and defiantly we will do that.

Service is very good, 5 stars!”

1. The resort price is very reasonable, room is spacious, clean & the garden view is fresh & relax. 2. The staffs are all friendly but they are even more friendly & double standard to “ang mo” & Chinese. Need to review & improve on this. 3. The resort location is 15 mins away from the ferry terminal. And they actually provide free shuttle bus from terminal to resort. They also help to collect boarding pass for the return trip. Just tell them your booking number one day in advance before departure. 4. The beach is clean 5. The foods are overpriced. One bowl of noodle can easily cost you at SGD 20 and above. The Kelong seafood is good, but the price is not so friendly. Overall is good just the price of food is a bit high. Pleasant stay!

Happy and relaxed vacation! ”

The staff were very friendly and attentive. They always smiles on their faces. I love the relaxed atmosphere and the massage was awesome! A lot of activities to choose from like bowling, parasailing, archery, etc. It was a great way to spend our first anniversary.

Friendly staff, good value for money ”

The staff are very friendly and helpful, and the mini zoo is cool. Great food are provided at Kelong Restaurant and the price is acceptable considering the food quality. But good at the restaurant near hotel lobby is very over-priced. Breakfast is ok but it will be nice to have a few more choices for hot dishes. Massage and water sports a bit over-priced as well.

Good location, very friendly staff”

Quite place to just relax. Staff are all very friendly. We went at the end of the monsoon season so there was oil debris on the beach, this was a pity because our little one was so eager to play with the white sand. Food inside the resort and Plaza Lagoi is expensive, in another word, comparable to Singapore living standard.

Great stay”

Beautiful view, great facilities esp pool, and super-friendly staff. Also has interesting activities to do within hotel like elephants show and mini-zoo. Pillow feels damp and a bit smelly. Otherwise, room cleanliness was good.