Hotels & accommodaties in Playa Del Carmen

El Resort está bien, sin embargo, le hace falta mantenimiento, los alimentos podrían ser de mejor calidad, las toallas están muy viejas y rayadas. Creo que el costo beneficio no vale tanto la pena.

Sure! Here’s a polished and complete version of your review: ⸻ I didn’t expect much based on what I paid for the trip, but my expectations were completely exceeded. From the moment I arrived, the staff was welcoming, friendly, and genuinely attentive. The room was clean, comfortable, and had a beautiful view that I honestly didn’t anticipate at this price point. The food was surprisingly good with a variety of options at every meal — something for everyone, and the drinks were flowing all day. The pool areas were clean and well-maintained, with plenty of loungers and shaded spots. Entertainment each night was lively and fun without being over the top. Overall, this trip was a fantastic value for the price. I left relaxed, well-fed, and impressed. I would absolutely recommend this place to anyone looking for an affordable all-inclusive getaway without sacrificing quality.

We had every detail polished at our stay. Beautiful rooms, ample space in pools and all you can drink with no limitations depending on wristbands. I highly recommend to anyone looking to relax and have a time to recharge.

Overall impression is that it's an eco-friendly resort. It's spacious, so it takes some time to get around, but the walking paths are pretty. The meals are average. However, there is a buffet that stays open late, which was convenient, and the other restaurants were fully booked, so I couldn't utilize them much. Still, it seems reasonable for the price.

Hyatt Zilara was good. They upgraded our room to a master suite, the third most expensive room here. The food was pretty good and the ocean was more beautiful than at other hotels where I stayed. But the elevator was out of order for our entire stay, so we had to climb up every time. We spent more than 5 hours on their presentation to join their membership, but they gave us a $400 spa voucher for treatment.

If you're staying in Playa Del Carmen and not sure where to stay, this is the place. They offer a breakfast only option and an all inclusive option. We went with Breakfast only because we liked eating out but all inclusive includes alcohol if you're into that. There's a rooftop with music and views. It's one short block away from the famous Quinta Avenida which is the heart of Playa so we enjoyed stepping out and just walking about. The room was super spacious and clean. We got a nice welcome drink and they have a valet to park your car for you. I forgot to mention how good the breakfast was. I'm very picky with food but it was actually great. The staff were friendly. Overall.... Great place to stay. 100% recommend.

love the staff. very welcoming and treating us like family. place is clean and food taste good. thank you

I had a great 4-night, 5-day stay. I wonder if there is another hotel of this level at this price... The location is away from the hotel zone, and the noise insulation in the rooms is lacking, but it more than compensates for those drawbacks.

This place is gorgeous. I love that it's not one huge building with rooms but we got our own hut and luckily no one stayed in the only floor above us. I would strongly recommend staying in the huts with the garden view as the surroundings are lush and serene, there is less traffic and chaos, and it offers more privacy and less noise. The only issue I had is that we have both and indoor and outdoor showers and the back door to the outdoor shower had about a one inch gap between the wall and the door. Because of this, we had lots of mosquito bites every morning when we woke. Other than this, we were very happy with our stay.

Food is just so good here. Rest all things are up to 5 star standards and welcome drink is refreshing. Its worth for everything.

My recent trip was truly a joyful experience from beginning to end. Every day was filled with new adventures, meaningful encounters, and a sense of peace and excitement that I hadn’t felt in a long time. Even the smallest moments felt special and worth cherishing. It was a precious opportunity to step away from the busyness of daily life and give myself some much-needed time to rest and reflect. The beautiful scenery, the warm atmosphere, and the delicious food brought constant smiles and comfort throughout the journey. I’ve never written a review before, but I felt compelled to share my experience this time—this hotel was that special. It made such a lasting impression that I already know I want to come back here again someday. This place has truly earned a place in my heart, and I’m so grateful for the memories it gave me. This trip reminded me that happiness doesn’t have to be far away—it can be found in the simple joys of exploring new places and being present in the moment. As I returned home, I felt more grateful than sad, and I knew this would be a trip I’d remember for a very long time.

We really liked the size of the resort and the "villas" as they held only 8 rooms versus tower of rooms with long hallways. The Privilege upgrade was worth it to us because of certain liquors we like to drink and the Privilege restaurant for dinners. The sports bar was nice, but I wish that some of the items on the late menu would be available from open to close. We were only here for three nights, so we didn't try all the restaurants. We found the buffet disappointing with regard to the number of options available, but we were able to find something to eat there. Biggest drawback to us was the prevalence of the towel game. By 8am, 90% of the chairs by the pool were reserved and the resort was not close to 90% occupancy. Some blame for this rests with the butlers or privilege attendants who would set out towels very early to hold chairs for their guests. Some of those chairs would set empty all day. We would return, but only if we were able to get another good deal (at least 1/3 off) thru Agoda on the Privilege rooms. The normal price H10 wants to charge is not a good value.

We spent four wonderful days at Fairmont Mayakoba and had an exceptional experience from start to finish. The casitas are spacious, elegant, and very comfortable—perfect for a relaxing stay. The resort’s transport system makes it easy to move around the expansive property, and everything runs smoothly. The beach area is beautiful and well-equipped, with a great beach club, attentive towel service, and a bar—all you need for a private yet luxurious getaway. Every meal we had across the restaurants was excellent, with outstanding service and top-quality food. We truly enjoyed our stay and are already looking forward to returning.

The best stay I have had in Riu hotels ever. I could not express my gratitude enough to the amazing staff for their effort and level of service! Especially the catering and cleanling staff! Likedan everything - location, food, staff, facilities, level of cleanliness. 10 stars!

From the moment you step in in to the hotel you feel welcome, we were greeted with a welcome drink that was amazing, the staff were so helpful the amenities were fantastic, we had a water view suite it was very opulent and views were stunning. All of the food was presented beautifully and tasted just as good. Close location to shops and restaurants. Would book again in a heartbeat ❤️

This resort was always our favorite in Cancun. It’s been 7 years since we last came here & we understand why it has lost a star! It was run down, lots of staff pestering for time share, the food was good but it wasn’t as good a I remembered, no fresh fruit but much choice. The entertainment was embarrassing and other resorts cleared the seaweed out side there hotel but blue bay left it and it was not a pleasant smell. Such a shame as this was our 3rd visit! Our room was looking like it had not been maintained for years of neglect.

My friends and I had two rooms at this hotel April 2026. Very nice rooms. Spacious, refrigerator, good beds. Very walkable location. I appreciate that there is a sound machine in every room that helps drown out the Coco Bongo bar across the street. Because it is super loud with bass that shakes the room at night until 3 am. The sound machine worked for me. Rooftop pool is small but pretty with great views. Unfortunately the bar up there is never open and food not available. So basically just a pool. The one issue I had was that since I cannot use the tap water, I really needed the promised daily bottle of water to brush my teeth and take my meds. Other than the very first day, we never got that. The front desk person very reluctantly gave me some from her stash when I asked. I think they were short of water. Very nice staff. Good daily room cleaning. We got a rate of *** a day on Agoda. There was a sign at the desk advertising rooms at ***. One of my friends had a room with a completely open bathroom which was hilarious. My shared room had more privacy so be aware of that. Overall I would definitely recommend this hotel and would stay there again.

We stayed for three nights and it was absolutely amazing. Great location away from the city noise, very friendly staff and great facilities

The hotel overall is very good, with friendly staff and a pleasant atmosphere. However, there are a few areas that could be improved. On rainy days, there isn’t much to do indoors, so it would be great if more activities were available or better communicated to guests. At the Traviata restaurant, there are too many flies during the daytime because the door is often left open, keeping it closed or finding a way to manage this would make the dining experience much more enjoyable. Additionally, the spa services are very much overpriced! More reasonable pricing or better value packages would encourage more guests to use the facilities.

The cleanliness of the accommodation and the friendliness of the staff are perfect. The bed supports the back firmly, the refrigerator is cool, and the kitchenware is well equipped. I didn't ask at the front desk, but for those staying briefly, it might be good to prepare your own detergent, dishwasher detergent, etc. The noise from the club might be difficult for sensitive individuals. However, the club is located a block diagonally away, so other accommodations are also within reach of the noise, and I had no issues sleeping well due to the time difference. I would consider using it again.

This hotel completely changed my memories of an expensive and unpleasant Cancun resort. Stay here. It is very quiet and close to Coco Bongo (5 minutes walk), the pier (15 minutes walk), and the ADO terminal (15 minutes walk). The breakfast is delicious too. If I go again, I will definitely stay here without looking for other accommodations. Go to this place where safety and security are good.

Great place for some rustic relaxation outside of Playa del Carmen, feels more remote than it is. Bungalow on beach definitely the right room. Great staff, great cocktails. Loved it.

The Reef at Coco Beach is a very nice resort located close enough to walk around the area and enjoy good restaurants and shopping. It is right on the beach ideal for fun in the sun. The 3 specialty restaurants are excellent and part of your all inclusive deal. My only disappointment was booking tours through the Travel Shop. There is no cancellation for any of the tours unlike with Viator or TripAdvisor. We ran into a sticky situation with the booking of one our excursions and I would recommend doing your tours through outside companies.