Novotel Cairo Airport Hotel
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Interieur Novotel Cairo Airport Hotel
Interieur Novotel Cairo Airport Hotel
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7,4
Zeer goed
/10
( 354 beoordelingen)Bekijk wat gasten ervan vonden
OP DE KAART
8,2
Geweldig
Locatiescore
Beter dan 98% van de accommodaties in Caïro
Uitstekende locatie
Parkeren
Beschikbaar
  • Internationale Luchthaven Caïro630 m
  • Egypt Private Tours3,69 km
  • Www.egyptdreamtours.com4,71 km
  • Beeld van Ramses II5,81 km
  • Citadel (Al-Qalaa)6,23 km
  • Sally Gallery7,35 km
  • Bashayerstyle7,38 km
  • Sameh Gallery7,42 km
  • City Stars Mall7,54 km
  • Gallery Ghazal7,55 km
  • Gratis wifi

    Novotel Cairo Airport Hotel

    Po BOX Cairo Airport 11776-Salah Salem Street in front of Hall no 1, Heliopolis, Caïro, Egypte, 11776 - OP DE KAART
    Zeer goede hygiëne
    Hygiëne: 7,4
    Zeer goede faciliteiten op locatie
    Faciliteiten: 7,4
    • Gratis luchthaventransfer

    • gratis wifi in alle kamers

    • geld wisselen

    • sauna

    • stoombad

    Deze accommodatie is heel gewild!

    De laatste boeking was 8 uur geleden

    Verhouding prijs/kwaliteit7,2
    Locatiebeoordeling:8,2
    Dichtstbijzijnde luchthavenInternationale Luchthaven Caïro (CAI)
    Afstand luchthaven630 m

    Kamers die bij Novotel Cairo Airport Hotel beschikbaar zijn

    Superior 2 Eenpersoonsbedden, Uitzicht op zwembad (Superior 2 single beds Pool view)
    Superior 2 Eenpersoonsbedden, Uitzicht op zwembad (Superior 2 single beds Pool view)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • Uitzicht: Zwembad
    • 2 eenpersoonsbedden
    Data invoeren om prijzen te zien
    Superior Kamer 1 Tweepersoonsbed (Superior Room 1 double Bed)
    Superior Kamer 1 Tweepersoonsbed (Superior Room 1 double Bed)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • balkon/terras
    • 1 tweepersoonsbed
    Data invoeren om prijzen te zien
    Superior Suite 1 Kingsize Bed (Superior Suite 1 King Bed)
    Superior Suite 1 Kingsize Bed (Superior Suite 1 King Bed)
    ...
    • Kamergrootte: 50 m²/538 ft²
    • rookvrije kamers beschikbaa...
    • 1 Kingsize bed
    Data invoeren om prijzen te zien
    Superior tweepersoonskamer (Superior Double)
    Superior tweepersoonskamer (Superior Double)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • Uitzicht: Zwembad
    • 1 tweepersoonsbed
    Data invoeren om prijzen te zien
    Superior Tweepersoonssuite (Superior Double Suite)
    Superior Tweepersoonssuite (Superior Double Suite)
    ...
    • Kamergrootte: 50 m²/538 ft²
    Data invoeren om prijzen te zien
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed (Standard 1 Double + 1 Single Bed)
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed (Standard 1 Double + 1 Single Bed)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • balkon/terras
    • 1 tweepersoonsbed en 1 Slaa...
    Data invoeren om prijzen te zien
    Superior Kamer 2 Eenpersoonsbedden (Superior Room 2 single Beds)
    Superior Kamer 2 Eenpersoonsbedden (Superior Room 2 single Beds)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • rookvrije kamers beschikbaa...
    • 2 eenpersoonsbedden
    Data invoeren om prijzen te zien
    Standaard met 2 Aparte Bedden en Bank (Standard Twin with Sofa)
    Standaard met 2 Aparte Bedden en Bank (Standard Twin with Sofa)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • Douche & Bad
    • 2 eenpersoonsbedden en 1 Sl...
    Data invoeren om prijzen te zien
    Standaard Tweepersoonskamer met 2 Aparte Bedden (Twin Standard)
    Standaard Tweepersoonskamer met 2 Aparte Bedden (Twin Standard)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • aparte douche en bad
    Data invoeren om prijzen te zien
    Standaard Tweepersoonskamer (Double Standard)
    Standaard Tweepersoonskamer (Double Standard)
    ...
    • Kamergrootte: 20 m²/215 ft²
    • aparte douche en bad
    Data invoeren om prijzen te zien
    Tot 30% korting met Agoda Insider Deals!

    Prijzen dalen zodra u inlogt!

    Meld u nu aan!
    Meer over Novotel Cairo Airport Hotel

    Meer over Novotel Cairo Airport Hotel

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    Afstand en voorzieningen

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    In de buurt

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    Beleid van de accommodatie

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    Enkele nuttige wetenswaardigheden

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    Beoordelingen van Novotel Cairo Airport Hotel van echte gasten

    Verstrekt door geverifieerde gasten van Agoda
    Agoda beoordelingen (354)Booking.com beoordelingen (3181)
    Hygiëne7,4
    Faciliteiten7,4
    Ligging8,2
    Kamercomfort en kwaliteit7,1
    Service7,2
    Verhouding prijs/kwaliteit7,2
    Alle talen
    Alle soorten reizigers (354)
    Alle kamertypes

    Toon beoordelingen over 

    Toont 233 geverifieerde gastbeoordelingen.
    12345
    9,2
    Superieur
    Crystal
    (Echt)paar
    Superior Kamer 2 Eenpersoonsbedden
    Ik verbleef één nacht in februari 2019

    Comfortable stay”

    I opted for the newly furnished rooms during booking and it was well worth the amount paid. Breakfast was good and with enough variety. Unable to find airport shuttle when I first touched down and had to get a cab for USD3.

    Beoordeeld 13 februari 2019

    Dear Crystal, Thank you for taking the time to share with us your recent stay at Novotel Cairo Airport. We do respect your observations as they are extremely helpful and will assist us to continue our endless efforts to develop our services. Concerning the shuttle bus transportation from the airport to the hotel is required prearrangement with the reservation’s team. Again, thank you for taking the time to provide us with your feedback; we look forward to welcoming you back. Atta El Dessouky General Manager

    Gereageerd 27 februari 2019
    Novotel Cairo Airport Hotel
    6,0
    Zuhair uit Saoedi-Arabië
    Zakelijke reiziger
    Standaard met 2 Aparte Bedden en Bank
    Ik verbleef één nacht in juli 2019

    Gemiddeld”

    I was given a room 337 in the new building. It was so dirty & smelly. I could not even stay in the room till they find me another one. Corridors were also very dirty. You really should not send any guests there until they refurbish the hotel.

    Beoordeeld 16 juli 2019

    Dear Mr. Zuhair, We are really sorry to hear that you did not enjoy the experience team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned head departments for further investigation. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Atta El Dessouky General Manager

    Gereageerd 28 juli 2019
    Novotel Cairo Airport Hotel
    8,4
    Geweldig
    david uit Verenigd Koninkrijk
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in mei 2017

    New Block rooms more modern but original block being renovated”

    This was my third stay in two months. The first stay room was in the original block and in great need of upgrading - this time I asked for a room in the more modern block beyond the outdoor swimming pool which was much better with quality fittings (but no bath, there's always a downside!). Had a couple of local (Stella) beers in the evening which were a very reasonable price, however smoking is allowed in lobby/bar areas so it can be unpleasant for non smokers. Breakfast seemed to be served in three separate areas which appeared to be for airline inclusive guests, group guests and other guests. I was redirected to the latter and the buffet was extremely good with a multitude of choices - even a grill chef for omelettes, and very good value too. Room check-out was 12noom so, as my flight was not until 3pm I used the pool facilities until then and checked out shortly after this time - saying I wanted to take the 12.30pm shuttle (which runs every 30 minutes - IN PRINCIPLE! - read on) At 12.35 I asked the doorman when the shuttle would be leaving and he told me to sit by the door. At 12.40 I asked again and eventually went to the front desk to be told to wait where I was. At 12.45, with no shuttle, I went back to the front desk - to be told by another receptionist that - "the 12.30 shuttle has gone" I was extremely annoyed and asked to see the Duty Manager. He offered to pay for a taxi but I declined and waited for the 13.00 bus. A very flustered bus driver appeared at 12.55 and he spent the entire journey complaining that he had started at 7am and this was the first chance to get something to eat. I was unimpressed with this aspect of the hotel service. One point to note is that, to ensure a pick up from the airport, you are asked to make a local call to the hotel. This would have cost me a fortune using my overseas cell phone so here's a tip. Wait for the Inter-Terminal bus (blue) and ask the driver to drop you off at the Novotel. Sometimes you have to change buses (

    Beoordeeld 12 mei 2017

    Dear Guest, We are delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect. Sincerely yours, Mohamed El-Amry General Manager

    Gereageerd 25 augustus 2017
    Novotel Cairo Airport Hotel
    8,0
    Geweldig
    david uit Verenigd Koninkrijk
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in april 2017

    Much better room in new block across pool”

    Last time room was in original block and needed upgrading. This time I asked for a room in the new block across the swimming pool area. The difference was amazing - this one was bright and modern. Booked pyramids sound and light show with travel agent in lobby and was generally happy although driver tried to charge for entry tickets which we refused to pay. After a bit of a stand off he agreed to get them. show worth going to. Driver offered papyrus and gem exhibition which we had to decline at least three times before he got the message. He did take us to rooftop bar with great view of pyramids and sphinx which was good. Left hotel at 5pm, got back at 9 and had dinner on hotel main restaurant by pool - it was a buffet and good vfm.

    Beoordeeld 23 april 2017
    9,2
    Superieur
    Mohamed uit Singapore
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in december 2016

    Good hotel for overnight transit”

    Stayed here coz was on an overnight layover for a connecting flight the next day. Very hassle free. Took shuttle bus from arrivals to hotel and back to airport for departure. Shuttle schedule was regular. Room was good enough. No complaints. Quite a distance from town, so not recommended for travellers who wanna explore the city.

    Beoordeeld 23 januari 2017
    9,6
    Superieur
    Carolyn uit Australië
    (Echt)paar
    Superior 2 Eenpersoonsbedden, Uitzicht op zwembad
    Ik verbleef één nacht in september 2016

    Efficient & Helpful Service”

    We could not be more pleased with the hotel pick-up service that was provided by Novotel. A hotel representative was waiting for us on arrival - he organized our Egyptian visa, travel police documents and whisked us through immigration within minutes. He assisted with collecting our bags and was again whisking us through customs to a waiting van. We arrived and were in our hotel room within 40 minutes! Considering we arrived at 2am and had endured 14 hours of travel - the efficiency was certainly appreciated. I must also comment on the bed at Novotel Cairo Airport...being a frequent traveller, I can honestly say the bed was by far the absolute best I have ever slept in...the BEST, absolute Heaven!

    Beoordeeld 02 oktober 2016
    8,3
    Geweldig
    Gregory uit Zuid-Afrika
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in januari 2014

    Good airport hotel”

    Location, arrival assistance, comfortable beds

    Excellent meet and assist service at airport, makes getting through formalities very easy! Staff are helpful and efficient. Rooms compact, but very comfortable beds, great after ,long flight. Tour desk in hotel good for making transport/tour arrangements, but negotiate prices.

    Beoordeeld 09 januari 2014
    8,0
    Geweldig
    Micaela uit Nieuw-Zeeland
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in april 2013

    Good Internet and free shuttle to the airport”

    Free shuttle, internet and friendly staff

    The staff are very helpful and friendly, and there is a free shuttle that runs every 30 mins connecting the hotel to the terminals. Make sure you give them your flight details so they meet you when you arrive. Unfortunately the swimming pool and the outside area are not available at the moment because they are being renovated until July 2013.

    Beoordeeld 19 april 2013
    10,0
    Superieur
    Krisztina uit Verenigd Koninkrijk
    Gezin met jonge kinderen
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in december 2018

    Superieur”

    We were only staying for one night as we had a long transit between flights. The room was nice, I had asked for a cot and it was waiting there for us. The breakfast was heavenly and the shuttle service very useful. (Although a bit late on both ways.) Overall very happy, would return and would.recommend, based on my 1 night experience.

    Beoordeeld 24 december 2018

    Dear Krisztina, Thank you for taking the time to share with us your recent stay at Novotel Cairo Airport. It is my extreme happiness to know that you have enjoyed your stay. The entire team is looking forward to have the pleasure of hosting you gain soon. Atta El Dessouky General Manager

    Gereageerd 27 december 2018
    Novotel Cairo Airport Hotel
    8,8
    Geweldig
    Robert uit Verenigde Staten
    Individuele reiziger
    Superior Kamer 1 Tweepersoonsbed
    Ik verbleef één nacht in juni 2018

    Convenient location, friendly staff”

    I've stayed here several times, while coming in and out of Cairo. The people are very nice, the breakfast is great, and the rooms are modern and clean. There's a central courtyard with a pool and sunning area.

    Beoordeeld 11 september 2018

    Dear Robert, Thank you very much for taking the time to post your kind review online. It is my extreme happiness to know that you appreciated our caring welcoming team, contemporary comfy rooms and hotel facilities. The entire team is looking forward to have the pleasure of hosting you gain soon. Atta El Dessouky General Manager

    Gereageerd 18 september 2018
    Novotel Cairo Airport Hotel
    8,8
    Geweldig
    Jeff uit Verenigde Staten
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in augustus 2018

    Surprisingly Good Hotel.”

    I was pleasantly surprised with my stay at the hotel. It was only one night but everything was very good. I was in the newer wing so the room and bathroom were newly remodeled. The bed was comfortable and I had a good night's sleep. The hotel is right by the airport and offers a free shuttle there and back. The fitness center is nicely equipped and the pools are very nice. The breakfast buffet is very good with good variety. Wifi was good most of the time. The TV was a nice flat screen but the hotel could use more English speaking channels. Staff is very friendly and helpful. I had a good experience.

    Beoordeeld 10 augustus 2018

    Dear Jeff, Thank you for taking the time to review your experience at our hotel. I truly appreciate your kind feedback . We are delighted that you enjoyed your stay. Thank you for choosing Novotel Cairo Airport , we look forward to welcoming you back. Atta El Dessouky General Manager

    Gereageerd 05 september 2018
    Novotel Cairo Airport Hotel
    7,2
    Zeer goed
    Steve uit Verenigde Staten
    (Echt)paar
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in februari 2019

    OK for a short stay near the airport”

    $92 USD after tax is a little steep for this hotel, but I wanted to be right next to the airport during my layover. A few notes: 1) shuttle pickup was confirmed in advance, but apparently they do not monitor your flight status or wait more than a few minutes for you outside the arrivals hall. That's useless if you ask me and why I took Uber after wasting time searching for a shuttle that wasn't there. 2) Pretty sure I got a renovated room, but the towels were way past their prime and didn't inspire confidence. 3) Shuttles to the airport leave every 30 minutes, but that's only if you nag them enough to provide the service. We were downstairs at 1:15am and didn't leave until 1:40am.

    Beoordeeld 25 februari 2019

    Dear Steve, Thank you for taking the time to share with us your recent stay at Novotel Cairo Airport Since we really care about every single comment and always seek to provide the optimum service, we are deeply sorry for any inconvenience might have been caused during your stay. We do respect your observations as they are extremely helpful and will assist us to continue our endless efforts to develop our services. We would share your feedback with our head departments for further investigation. Thank for your understanding and appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Atta El Dessouky General Manager

    Gereageerd 27 februari 2019
    Novotel Cairo Airport Hotel
    9,2
    Superieur
    Evangeline uit Australië
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in november 2018

    Superieur”

    Free shuttle bus very handy. Close to airport. Breakfast had a fair amount of variety. Wifi did not work in my room.

    Beoordeeld 20 november 2018

    Dear Evangeline, Thank you for taking the time to review your experience at our hotel. We are delighted that you enjoyed your stay, thank you again for choosing Novotel Cairo Airport. The entire team is looking forward to have the pleasure of hosting you gain soon. Atta El Dessouky General Manager

    Gereageerd 24 november 2018
    Novotel Cairo Airport Hotel
    9,2
    Superieur
    Anthony uit Australië
    (Echt)paar
    Superior Kamer 1 Tweepersoonsbed
    Ik verbleef 4 nachten in december 2017

    Superieur”

    Great location with wonderful facilities and great food options.

    Beoordeeld 18 oktober 2018

    Dear Anthony, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. We are happy to know that you valued our hotel’s location, hotel facilities, and varied food items. The entire team is looking forward to have the pleasure of hosting you again soon. Atta El Dessouky General Manager

    Gereageerd 27 oktober 2018
    Novotel Cairo Airport Hotel
    9,2
    Superieur
    Neermala uit Zuid-Afrika
    (Echt)paar
    Standaard met 2 Aparte Bedden en Bank
    Ik verbleef één nacht in mei 2018

    Close to airport and Free Shuttle Service”

    We stayed at this hotel on the first and last night due to our flights next day. The hotel provides a free shuttle service to & from the airport however should you wish to be fetched from the airport, the hotel should be contacted directly (this needs to be improved as there was no communication from the hotel in respect of early check-in, pick up etc despite me sending many emails). There is 2 parts of the hotel i.e. newly refurbished and the old part, both that I stayed in. The newly refurbished part is worthy of 5 star, exceptionally clean. The old part needs to be upgraded to give the entire hotel all 5 stars. There is a sparkling pool, restaurants and good buffet for breakfast and dinner. Free storage of my luggage. Although away from central, I chose to stay near the airport for convenience of my flights. I travelled into the city center, traffic is hectic.

    Beoordeeld 23 mei 2018

    Dear Neermala, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta El Dessouky General Manager

    Gereageerd 25 mei 2018
    Novotel Cairo Airport Hotel
    6,4
    Goed
    Jennifer uit Verenigd Koninkrijk
    Individuele reiziger
    Superior Kamer 1 Tweepersoonsbed
    Ik verbleef één nacht in januari 2018

    Airport run”

    Needed somewhere close to airport for early morning flight and it does the job with free shuttle bus on the hour and the half hour. However I was not pleased when the phone rang in the dark. Assuming it was my 5.40 wake up call I was up and dressed before I looked at my clock to see it was only 1.10am. Back to bed and lay awake for some time. I found it hard to get internet and although the soup was good the pizza at the hotel restaurant was pretty awful, almost certainly microwaved. Plus they gave me a room in the non-smoking building when I am a smoker so not pleased.

    Beoordeeld 04 februari 2018

    Dear Jennifer, Thank you for taking the time to share with us your opinion on your recent stay at Novotel Cairo Airport. We are sorry for any inconvenience might have been caused during your stay. Novotel team is looking forward to have the pleasure of hosting you again in the very near future. Atta El Desouky General Manager

    Gereageerd 25 mei 2018
    Novotel Cairo Airport Hotel
    6,8
    Goed
    TUAN uit Taiwan
    Zakelijke reiziger
    Superior Kamer 1 Tweepersoonsbed
    Ik verbleef 5 nachten in januari 2018

    wifi so badly, food and staff service is so so”

    This is not the first time I stay here, and last time already feels not so well, but I think that I give them second chance. The room this time I had which has been remodeled, it is good. However, the wifi is so weak and bad. The staff can't solve it and just reply me "it is no good for iPhone, maybe you try another android phone". Food no matter in the restaurant or Italian restaurant are not so well. They charge for 10$ the buffet but the selection is very less. Only good is they have fitness center and swimming pool. If next time I will try the other besides them- Le Passage hotel.

    Beoordeeld 14 januari 2018

    Dear TUAN, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta El Desouky General Manager

    Gereageerd 25 mei 2018
    Novotel Cairo Airport Hotel
    8,0
    Geweldig
    Donna uit Verenigde Arabische Emiraten
    Zakelijke reiziger
    Superior Kamer 1 Tweepersoonsbed
    Ik verbleef één nacht in november 2017

    Excellent Location and Service”

    This hotel is by far worth the value of money. Had a. short transit trip so wasn't really able to explore the hotel. Overall stay was perfect, they facilitated my airport transfer which is a plus for a hassle free travel. Close to the airport!

    Beoordeeld 12 november 2017

    Dear Donna, Thanks for your nice comments, looking forward to welcoming you at Novotel Cairo Airport Sincerely, Mohamed El Amry General Manager

    Gereageerd 26 november 2017
    Novotel Cairo Airport Hotel
    3,2
    William uit Verenigd Koninkrijk
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in augustus 2017

    Dirty bathroom, broken fixtures”

    The bathroom smelled badly of previous guests' urine and faeces. I had to go to a local shop, buy cleaning fluid and clean the bathroom myself before using it. The curtains gave off a cloud of dust whenever I touched them. The phone was broken and some lights did not work.

    Beoordeeld 16 augustus 2017

    Dear William, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Amry General Manager

    Gereageerd 24 augustus 2017
    Novotel Cairo Airport Hotel
    4,4
    William uit Verenigd Koninkrijk
    Individuele reiziger
    Standaard 1 Tweepersoons en 1 Eenpersoonsbed
    Ik verbleef één nacht in juli 2017

    Rooms dirty and old... bed linen not clean”

    Staff very friendly but this hotel's rooms- in contrast to its very pleasant lobby area- are dilapidated and unhygienic with litter from the previous guests on the room carpet, scum in the shower cubicle, a foul smell and smears on the bed linen.

    Beoordeeld 05 augustus 2017

    Dear William, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Amry General Manager

    Gereageerd 24 augustus 2017
    Novotel Cairo Airport Hotel
    12345
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