I booked in Agoda for the stay . unfortunately .. don't know where to get the keys I asked the front desk staff , she told me to try to contact customer service. . and they gave me a nmber . when I called the number a guy told me that he wasn't the owner .. it really does boil my blood actually . and the washing machine , first room I asked owner I need to use the washing machine .. n he asked me to change the room . though it was the same I'm really disappointed .. someone putting wet towel in the machine and it really smells bad 😢 n the TV can't work properly , they use Mi TV Box where I can't read in Chinese .. no signal for basic channel . instead of that , Im really love the infinity room , one of the most that makes me satisfied . and they have the washer and dryer machine though at the lobby hall.