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uit 1735 beoordelingen
  • Hygiëne 8,2
  • Faciliteiten 7,7
  • Ligging 8,7
  • Kamercomfort 8,3
  • Personeel 8,6
  • Verhouding prijs/kwaliteit 8,5
  • Ontbijt/maaltijden 7,6
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sven van Noorwegen
Individuele reiziger
Superior
Ik verbleef 2 nachten in november 2014
I will return
Staff performance, central location, healthy breakfast
I had an enjoyable stay. The management clearly has all of the staff focusing on giving each guest attention and a focus on making us all feel welcome. Guided tours and excursions were arranged for me, and my room was upgraded two nights :-)
Beoordeeld 21 december 2014

Ace van Filipijnen
Groep
Superior
Ik verbleef één nacht in november 2014
Great Service
Great Service, Friendly Staff and Value for Money
We got free room upgrade, staff are very friendly and nice.
Beoordeeld 18 december 2014

Eric van Verenigd Koninkrijk
(Echt)paar
Deluxe
Ik verbleef 3 nachten in december 2014
on arrival
Location
On arrival the manager tried very pushy to get us to book trips to Halong Bay and Sapa before we had booked in. The room had no cupboard space at all, the wall sockets were broken, just one to use for the kettle, the toilet seat was broken, but the general staff were very polite.
Beoordeeld 17 december 2014

Volker van Duitsland
Individuele reiziger
Superior
Ik verbleef 2 nachten in november 2014
My best stay during my trip though Indochina.
The variety oft the breakfast (Asien and Europien dishes) was the best. They immediately refilled all plates. The staff is very helpfull and make you really feel home. My special thanks to Nancy.
Be carefull, when choosing a room in Indochina. 'No View' means no window at all, or if the room has a window, it faces the wall of the neighboring house just centimeters in front of it. So it is well worth, to spend the extra money and select a room with a view.
Beoordeeld 17 december 2014

kenny van Maleisië
Individuele reiziger
Superior
Ik verbleef één nacht in december 2014
worth it!!
good location, friendly staff, comfortable and safe for staying
it was one of the great hotel during my stay in vietnam about one week. The staffs are friendly and really doing their job very well especially Mr Joe. Surely i will choose to stay there if i visit hanoi in the future.
Beoordeeld 16 december 2014

Ian van Australië
Groep
Superior
Ik verbleef 6 nachten in december 2014
Very polite and friendly staff with great location
Location,Staff & upgrade for free
Beoordeeld 15 december 2014

george van Verenigd Koninkrijk
(Echt)paar
Superior
Ik verbleef 3 nachten in november 2014
nice stay
nice staff , nice foods , good location
very pleasant stayed ! nice staffs , nice foods , clean room , good city view , Joe gave good price
Beoordeeld 12 december 2014

Job van Nederland
(Echt)paar
Superior
Ik verbleef 2 nachten in mei 2013
Horrible room with even worse bathroom
Location, location, location
We got a room next to the lobby. The room didn't have any windows, the AC wasn't working, the bathroom flooded when showering and worst of all the toilet was located right under the shower head, so got wet every time you take a shower. Ridiculous
Beoordeeld 09 december 2014

Whitney van Verenigde Staten
(Echt)paar
Superior
Ik verbleef één nacht in december 2014
Great value, amazing costumer service
The customer service, room size, cleanliness
It was great, Joe and Richie at the front desk are reliable, hardworking and honest. It's been such a pleasurable experience, they make you feelas though you're family.
Beoordeeld 06 december 2014

Anthony van Maleisië
Individuele reiziger
Superior
Ik verbleef één nacht in november 2014
Rest and convinience when i needed the most
always helpful customer service, 5 minutes to hoan kiem lake by foot, early check in without charges
i cant forget the day after a tiring early morning flight, never slept the day before, when i arrived at the hotel at 10am, they immediately early checked me in with free room upgrade without me even asking it, i was very thankful... the best part their breakfast was surprisingly better for this standard of hotel...location is fantastic that you will reach everything by foot within minutes..the customer service are always ready to help you with whatever question or assistance needed
Beoordeeld 06 december 2014


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