Good facilities”

Staff was approachable and helpful in attending to our enquiries. The hotel room was huge and the bed was really comfortable. The in-room onsen was quite big too, enough to fit all 4 people together comfortably. The complimentary fish spa entrance tickets and the coffee maker machine in the room was a pleasant surprise (not all room type has the coffee maker machine though). Overall, had a great stay at no. 9 hotel, definitely a good place to relax

great family time there ”

Though the room is enormous like you have a private whole apartment, It's a 4ppl room, and they charge full price for a 9 yo child to have an add-on bed ( about $40 USD). Other than this, we absolutely love the room. It's stylish, clean, modern, and the hot spring stoned tub is wonderful - the hot spring is at the top quality with a very cool design. We also enjoy the free fish pedicure treatment right downstairs. The pool is tiny however, it got filled up easily around 9 pm while guests visit after dinner. Little kids walked around ( scared the fish) if their parents didn't explain or discipline well. The only downside is that the "living room" area of the room has very little lighting, and gets very dark at night - we tried to eat some snacks and play cards, it's that dark that we all felt inconvenience.

good location and good food from the restaurant”

hotel located 5mins walk from the train station which we went to Yilan and the coach station which we travelled to Taipei. The room has an air condition problem and it leak water like heavy rains on the first day, the hotel offered another room to us. In fact, the 2nd room has a larger bath but the 1stroom has a bigger bed and more spacy. We visited the restaurants twice apart from the breakfast time, one for dinner and one for lunch for the hotpot, the food is good and fresh, we are impressed. The breakfast is a bit boring, as it is the same set breakfast with salad, bread, egg and sauage.

comfortable room and facility.”

location is good. just 5-10min car distance to jiaoxi bus station (nt120). convenience store, massage and many restaurant within walking distance. room is very comfortable. in room hot spring . interior design is good. breakfast is healthy with few types of food. nice coffee (free flow for the day). other facility like free fish spa and prawn fishing promotion coupon . you shall also try their home made freshly brew beer. very tasty. generally the best stay I've ever had in Taiwan.

Good in room Spa - and convenient location ”

Some things to note about this hotel - reception is in the 5th floor, my room had no safe nor wardrobe - breakfast is good but you get no choice - you hand your ticket to the waitress and whatever is being cooked that’s day is what you get - I enjoyed each mornings offering. Don’t be confused by the pictures on Agoda -there is no pool in this hotel- the pool Like pictures are a fish spa and shrimp fishing pond in the pub next door. The in room hot spa was great .

Superb hotel!”

We choose this hotel for its strategic location, walkable distance to train station, free car-park within the hotel vicinity, there's a 7-11 just below hotel, the breakfast was great and filling, there's free fish spa and prawning too! The only inconvenience is there is only 1 lift that serves the hotel floors to lobby to car park, sometimes just need to wait a little longer but that's fine with us. Our room is at the top floor, extremely huuuge! great bed, great shower and super nice and relaxing hot spring water coming from the tub.

Exceptional”

Hotel room is equipped with sauna pool. Family room type is super spacious.Hotel location is very convenient and lots of local eateries are located surrounding of hotel. Hotel staff is friendly and will assist you when you check-in and will follow you go to the room explained the facility to you. There is free fish feeding foot session as trial with the free vouchers provided.

Nive clean hotel, lovely design”

I got room 518 which is a large room for two. the shower room is so huge that I feel very relax in the room. the coffee and tea provided in the room is also high quality. The hair dryer is not strong enough for my long hair, but that is not a issue to me. Breakfast is at level 1, customer would have to walk outside the hotel and around the corner. I didn't expect it to be that far... not many selection at the buffet either. I would love to stay here again if they have a rate without breakfast.

Big rooms. Expensive but worth a stay.”

Tastefully decorated. My parents enjoyed it thoroughly. The large tub was great to soak in and room is generally clean with 2 large double beds. They also gave us vouchers for free prawning (30 min) which you could grill afterwards and doctor fish spa (unlimited time) experiences. It was quite a wonderful stay. All staff were slightly cold in demeanor but still helped you with whatever you need, so no complaints there.

Excellent Facilities, Staff, and Breakfast!”

Firstly the location of the of the hotel is great, just 10 mins walk from the bus terminal and train stations, 5 mins walk to the town main street. The hotel also has its own "Fish Massage" pool which in my opinion has better hygiene comparing to similar offerings in town. The staff is extremely friendly and helpful, even there was typhoon during our stay. Breakfast is simple but tasty! Highly recommended!

Good and comfortable ”

I would surely stay here again. Price is good and hotel is spacious. Value for money. Just have to wall alittle bit more to a more crowded area.

Spacious room ”

the entrance of the hotel is little weird. i took the wrong way and had to bypass a multi storey carpark. the room has no windows except a little one in the toilet, which obviously had to have the blinds pulled down at all times. the onsen is within the room so you needn’t head out. no adult channels on tv so families staying with kids can let their children watch tv with ease. the train station is about 10mins away - just head out and walk straight all the way. 7-11 is just downstairs. the room itself is very spacious and they provide proper rubber slippers in event u want to head to the onsen outside, you can wear the slippers.

Clean rooms + large hot spring bath in the room ”

+Clean Rooms +Hot spring in the rooms is amazing + 7 /11 just in the same building + parking + strong air con - nothin special to do around ( we did day trips with our car from there ) - weird layout of the hotel

Big cozy room with big cozy bath tub!”

The room is big and the bath tub is good for 2 adults. Hotel is very modern, loft-design. Everything is great except the sound-proofing wall is a little lacking. I can hear next door very clearly.

steven lim”

It was a great journey for our family stayed in this hotel. Everything was nearly perfect during our vacation here. Except the breakfast must upgrade with the hotel standard, some more less choices.

good breakfast, strategic location, spacious room n hotspring”

breakfast is prepared by pax but refillable. very balance diet v fruits salad n yummy, very good. no waste on food n we get quality. room very spacious wth very big bathroom n bathtub. very pleasant for a soak after a long hard day. location walking distance to market, happening places etc. We paid slightly over 100usd per 3pax room after all discounts, I think I won't pay more than tat for same room. shower n shampoo gel is very pleasant. good outdoor flip-flop provided. free foot spa (fish eating dead skin) but unhygienic, saw dead fish in pool. free 30min prawn fishing but hv to check in in fb

Nice hotel with new architecture”

Locate nearby the train station, easy to spot, and nice facilites inside hotel, big area for hot spring, and the staff is very nice to borrow me the adaptor for charging my phone. Highly recommended for the others.

Hot spring tub makes up for ho hum”

We were here for the hot spring tub and it did not disappoint. Big tub fits up to three people to enjoy the hot spring in the privacy of your hotel room. The rest is ho hum. The room was clean and attractive, bed comfy and breakfast sufficient. But for such flashy ID'd place, this hotel lacks personality. The stern-looking staff are adequate but short of being friendly -- which matches the vibe: the place lacks vibrancy and soul. Will still recommend for comfort - just manage your expectations.

A nice place but extremely over priced for what it was ”

Excellent staff, excellent bath inside room, but terribly over priced at about 150usd the night. My Taiwanese friend said she would pay no more than half of that price because the room had cheap floors, no furniture to put clothes, for example and looked more like a youth hostel dorm room than a hotel at the price range. For this reason I would not recommend this hotel.

very nice hotel”

the facilities is around the hotel, but not at the same building, is a bit not so convenient for senior or in a rainy day, other than this, the front desk is very helpful, this is a very nice hotel, and will come back for sure.