Norfolk Hotel Saigon
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8.3
Excellent
/10
(1322 reviews)See what guests said
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8.8
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Authentique Home20 m
  • Viet Thanh Silk40 m
  • Elegant Silk40 m
  • Flame Tree by Zakka80 m
  • Ipa-nima80 m
  • Cao Vinh Tailors80 m
  • Mai Simone90 m
  • Theu Theu100 m
  • Chi Chi100 m
  • Pham Minh Tailor100 m
  • Free Wi-Fi

    Norfolk Hotel Saigon

    117 Le Thanh Ton Street, District 1, Ho Chi Minh City, Vietnam - See map
    "Good location"
    changsoo - December 4, 2018
    Fantastic breakfast
    93% positive mentions
    Exceptional reputation
    Recommended by 89% of guests
    • Airport transfer

    • Located in heart of Ho Chi Minh City

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Sauna

    Property ranking|Compared to 12,651 Ho Chi Minh City properties
    See all rankings
    Location score
    8.8/10
    Room comfort score
    8.5/10
    Service score
    8.6/10
    Cleanliness score
    8.4/10
    Better than
    99
    %
    of Ho Chi Minh City properties
    Better than
    99
    %
    of Ho Chi Minh City properties
    Better than
    98
    %
    of Ho Chi Minh City properties
    Better than
    98
    %
    of Ho Chi Minh City properties
    Value for money7.8
    Distance to city center1 km
    Location rating8.8
    Nearest airportTan Son Nhat International Airport (SGN)
    Distance to airport6.0 km

    Rooms available at Norfolk Hotel Saigon

    8.4
    Excellent
    Room comfort & quality
    Norfolk Suite
    Norfolk Suite
    ...
    • Room size: 63 m²/678 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Signature Room
    Deluxe Signature Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Double Room with Balcony
    Premier Double Room with Balcony
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Room with Terrace
    Premier Room with Terrace
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin Room with Balcony
    Premier Twin Room with Balcony
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 30 m²/323 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Deluxe Signature Twin
    Deluxe Signature Twin
    ...
    • Room size: 37 m²/398 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Double Superior
    Double Superior
    ...
    • Room size: 32 m²/344 ft²
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices

    What people love about Norfolk Hotel Saigon

    • 9.6
      Exceptional
      Location

      "The hotel is situated at the perfect location between all city attractions."

      Chee P.

      |

      June 19, 2018

    • 8.8
      Excellent

      "I entered the room and smelt the cinnamon and star anise which were like Pho."

      XUAN Q.

      |

      October 30, 2018

    • 9.2
      Exceptional
      Spaciousness

      "The rooms are extremely spacious for the price."

      Alvin

      |

      November 3, 2018

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    More about Norfolk Hotel Saigon

    More about Norfolk Hotel Saigon

    10.0
    Exceptional

    "Location is perfect."

    yujin

    |

    January 6, 2019

    An overview

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    What they offer

    9.2
    Exceptional
    Breakfast

    "The breakfast selection was also excellent."

    Viola

    |

    January 9, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Ham Nghi Quan
    120 m Vietnamese
    Bun thit nuong
    170 m Vietnamese
    Cung Dinh
    190 m Vietnamese
    American cuisine
    American cuisine
    Corso Steakhouse & Bar
    20 m American, International, Steakhouse
    Chuck's Burgers
    80 m American, Fast food
    Cafe Terrace
    130 m American, Asian, Cafe
    Asian cuisine
    Asian cuisine
    Barbecue Garden Restaurant
    70 m Asian, Barbecue, Fusion
    Cosmo Lounge Cafe & Studio
    90 m Asian, Bar, Cafe
    Mountain Retreat
    100 m Asian, Vietnamese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

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    Announcements

    In case room rate includes breakfast, buffet breakfast will be based on counting number of guest upon check-in.

    Reviews of Norfolk Hotel Saigon from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1322)Booking.com Reviews (300)
    8.3
    /
    10
    Cleanliness8.4
    Facilities7.5
    Location8.8
    Room comfort and quality8.4
    Service8.6
    Value for money7.8
    Rating
    9+ Exceptional (267)
    8-9 Excellent (256)
    7-8 Very Good (260)
    6-7 Good (64)
    <6 Below Expectation (64)
    Time of the year
    Mar - May (238)
    Jun - Aug (180)
    Sep - Nov (200)
    Dec - Feb (293)
    All guests (1322)
    All room types
    All languages
    Showing 911 verified guest comments
    12345
    7.2
    Very good
    Somvang
    Solo traveler
    Premier Room with Terrace
    Stayed 2 nights in July 2019

    Brief Stay, But All Right”

    No complaints. Close enough to the touristy Nguyen Hue and most attractions if you want to do a little walking. If not, you can always get a Grab. Didn't really use any of the facilities.

    Reviewed July 24, 2019

    Dear Somvang, Thank you so much for sharing your review on Agoda Wishing you continued safe travels and look forward to welcoming you back soon On behalf of Norfolk Hotel team

    Responded August 07, 2019
    Norfolk Hotel Saigon
    8.8
    Excellent
    William from Taiwan
    Business traveler
    Deluxe Signature Room
    Stayed 4 nights in May 2019

    Home Away From Home”

    Always felt extreme comfortable at this hotel Well located in the centre of the city and walking distance from everything you need Staffs are very helpful and most friendly who remembered your name Room is very clean and spacious, but the pigeons did made some mess at the balcony. Well recommended.

    Reviewed May 19, 2019
    9.2
    Exceptional
    Pawin from Thailand
    Business traveler
    Deluxe Room
    Stayed 2 nights in July 2019

    Excellent location and service. ”

    Response very well to special request.

    Reviewed July 16, 2019

    Dear Pawin, Thank you for sharing your experience on our location and service during your recent stay with us. We are looking forward to welcoming you back soon On behalf of Norfolk Hotel team

    Responded August 08, 2019
    Norfolk Hotel Saigon
    8.4
    Excellent
    Damian from Singapore
    Group
    Premier Twin
    Stayed 2 nights in November 2018

    Great location, decent hotel”

    I was there on a stag weekend. The Norfolk is in an absolutely superb location to be able to walk to all the main spots in D1. I can highly recommend it for that. The place is perfectly clean and the hotel staff are friendly.

    Reviewed March 20, 2019
    8.4
    Excellent
    Kah from Singapore
    Business traveler
    Deluxe Room
    Stayed 1 night in March 2019

    Decent Hotel with Excellent Staff”

    The hotel room is decent, nothing to shout about for the price. Internet was of decent speed but what was outstanding, were the staff. From the concierge to the bell boy at the door, were super helpful and friendly. Location is right between Benh Tanh Market (5min) and the HCM People's Committee. Museum is also nearby so this is great for tourist or free time activities post work.

    Reviewed March 06, 2019
    8.0
    Excellent
    MARIA from Philippines
    Group
    Premier Double Room with Balcony
    Stayed 3 nights in November 2018

    Mystery at Norfolk Hotel”

    MSTERY IN NORFOLK HOTEL, HO CHI MINH Facts: Two of us having late lunch in Corso Steak Restaurant Nov 29, 2018. Extremely entertaining female and male restaurant servers. Waitress encouraged my friend to put her hand bag in vacant chair in same table. Waitress kept doing small talk. Came the waiter who joined in small talk. Non-stop. Very friendly. Evening of Nov 29, my friend discovered US$200 gone from black made-in-Vietnam wallet. US$200 was kept inside zippered compartment of wallet that had another zipper outside. US$200 was precious. It was the only money my friend had to spend in Saigon. Black wallet was together with other small wallets inside hand bag. Other small wallets still contained credit cards, Philippine Money, Vietnam dong. All intact. Except for US$200 which was gone. Hand bag contained other stuff such as cosmetics, comb, small notebook. Full heavy hand bag with a lot of contents. We kept looking for missing US$200 inside room. Nothing. ..

    Reviewed December 06, 2018
    8.8
    Excellent
    XUAN from Vietnam
    Solo traveler
    Deluxe Room
    Stayed 1 night in October 2018

    Old hotel with great location”

    The hotel is kinda old with basic amenities, the size of room is small and the smell is unique. I entered the room and smelt the cinnamon and star anise which were like Pho. I like the location when it is very near to pedestrian street of Nguyên Hue, and the bookstore is right in front. The room rate is good and the restaurant of corso is great.

    Reviewed October 30, 2018
    10.0
    Exceptional
    Anh from Vietnam
    Business traveler
    Premier Twin Room with Balcony
    Stayed 1 night in August 2018

    Nice as always”

    It wasn't my first time staying here. I got a bigger room this time though, but it was facing the street, so the noise level was definitely higher than previous times. I recommend getting a smaller room, even there is less natural sunlight. This hotel has excellent location, and the staff was very friendly.

    Reviewed October 09, 2018
    8.4
    Excellent
    chin from Singapore
    Business traveler
    Deluxe Room
    Stayed 1 night in October 2018

    Good Sauna”

    will be back!

    Reviewed May 28, 2019

    Dear Chin, Thank you for sharing your review We are looking forward to welcoming you back on your next trip to Saigon On behalf of our Norfolk Hotel team

    Responded September 04, 2019
    Norfolk Hotel Saigon
    9.6
    Exceptional
    Beng from Singapore
    Group
    Deluxe Room
    Stayed 4 nights in August 2018

    Excellent location and room are clean ”

    The location is great, to either Ben Thanh market, condom center or Saigon square, all within 7 mins walk. The room is big, clean and served with daily fruit. The bathtub is big and clean. The breakfast spread was good and nice. Quite a variety of food. From the outside look of the hotel, it might not be those 4/5 star hotel you expecting . But once you stepped into the hotel, you will feel it. From the bellboy to front office to housekeeping and F&B staffs, they really made you feel relaxed like at home. Great job!

    Reviewed August 14, 2018
    8.4
    Excellent
    Seah from Malaysia
    Family with young children
    Premier Room with Terrace
    Stayed 6 nights in July 2018

    Charged higher rate than Double premier”

    I do not understand why Premier Double and Double Premier rooms are charged at different rate. Both are same room size and same bed size. I did two reservations booking ID 288242076 (HK$5082.25) and 288240980 (HK$5366.54), one for myself and the other for friend. The higher priced room stated a larger room size. But the hotel told me they are all the same. Please explain.

    Reviewed July 22, 2018

    Kinh chao Seah, Thank you for sharing your review on Agoda. All the rates offerred to the 3rd party are the same. However, change daily depending on supply and demand, the same with airline tickets and other hotels in the marketplace. We are looking forward to welcoming you and your companions back on your next trip to HCMC On behalf of our Norfolk Hotel team Luan Nguyen

    Responded August 02, 2018
    Norfolk Hotel Saigon
    10.0
    Exceptional
    victor from Singapore
    Business traveler
    Stayed 4 nights in June 2018

    Outstanding & Friendly Service”

    Best service staff, friendly, smiley face all around from Front door to reception to restaurant to barista.... Breakfast waiter remember your room number from 2nd day onward. They even give discount for breadfast as they saw that I do not eat any meat disches at the buffet. What a pleasant surprise!!

    Reviewed June 30, 2018

    Kinh chao Victor, Thank you very much for sharing your fabulous review on our great people and outstanding service Wishing you continued safe travel and look forward to welcoming you back on your next trip On behalf of Norfolk Hotel Team

    Responded July 06, 2018
    Norfolk Hotel Saigon
    9.6
    Exceptional
    Chee from Hong Kong
    Family with young children
    Stayed 2 nights in June 2018

    Great Location, Fantastic Staffs!!!”

    The hotel is situated at the perfect location between all city attractions. It is within short walking distance to the infamous rude, overpriced Ben Thanh Market, the Post Office, Saigon Square and more. Love the friendly, caring, sincere and top service hotel staffs who spoke great English and offered great help during our stay. Very dedicated!

    Reviewed June 19, 2018

    Kinh chao Chee, Thank you very much for choosing our Norfolk hotel and sharing your positive review on Agoda. We are delighted to read that you had really enjoyed our experience including fabulous people and location location location. Wishing you continued safe travels and look forward to welcoming you back soon On behalf of our Norfolk Hotel Team

    Responded July 06, 2018
    Norfolk Hotel Saigon
    9.6
    Exceptional
    Chee from Hong Kong
    Family with young children
    Stayed 3 nights in June 2018

    Great Location, Big Room and Comfortable.”

    The hotel is situated at the perfect location between all city attractions. It is within short walking distance to the infamous rude, overpriced Ben Thanh Market, the Post Office, Saigon Square and more. Love the friendly, caring, sincere and top service hotel staffs who spoke great English and offered great help during our stay. Very dedicated!

    Reviewed June 19, 2018

    Kinh chao Chee, Thank you very much for choosing our Norfolk hotel and sharing your positive review on Agoda. We are delighted to read that you had really enjoyed our experience including fabulous people and central location. Wishing you continued safe travels and look forward to welcoming you back on your next trip On behalf of our Norfolk Hotel Team

    Responded July 11, 2018
    Norfolk Hotel Saigon
    9.6
    Exceptional
    Chee from Hong Kong
    Family with young children
    Premier Room with Terrace
    Stayed 4 nights in June 2018

    Great Comfort Stay. Super location. Will come back here again!”

    The hotel is situated at the perfect location between all city attractions. It is within short walking distance to the infamous rude, overpriced Ben Thanh Market, the Post Office, Saigon Square and more. Love the friendly, caring, sincere and top service hotel staffs who spoke great English and offered great help during our stay. Very dedicated!

    Reviewed June 19, 2018

    Kinh chao Chee, Thank you very much for choosing our Norfolk hotel and sharing your positive review on Agoda. We are delighted to read that you had really enjoyed our experience including fabulous people and location location location. Wishing you continued safe travels and look forward to welcoming you back soon On behalf of our Norfolk Hotel Team

    Responded July 06, 2018
    Norfolk Hotel Saigon
    9.6
    Exceptional
    Chee from Hong Kong
    Family with young children
    Stayed 1 night in June 2018

    Great location, great staffs”

    The hotel is situated at the perfect location between all city attractions. It is within short walking distance to the infamous rude, overpriced Ben Thanh Market, the Post Office, Saigon Square and more. Love the friendly, caring, sincere and top service hotel staffs who spoke great English and offered great help during our stay. Very dedicated!

    Reviewed June 19, 2018

    Kinh chao Chee, Thank you very much for choosing our Norfolk hotel and sharing your positive review on Agoda. We are delighted to read that you had really enjoyed our experience including fabulous people and location location location. Wishing you continued safe travels and look forward to welcoming you back soon On behalf of our Norfolk Hotel Team

    Responded July 06, 2018
    Norfolk Hotel Saigon
    10.0
    Exceptional
    Danny from United States
    Solo traveler
    Stayed 4 nights in May 2018

    Great hotel at a great location ”

    This is my second time staying at this hotel and I liked it a lot! The hotel is in downtown area and is walking distance to the main market and eateries. I was given a room with a balcony and I absolutely loved it. The room was really nice, spacious, well cleaned with minimal decoration. Bathroom was well stocked with amenities and cleaned every day. The staff were very courteous, especially the Front Office staff and Concierge were very welcoming, attentive, and very efficient! I think the price is well worth it for such an accommodation. I would definitely stay here again when my travel brings me back here.

    Reviewed May 31, 2018

    Kinh chao Danny, Thank you very much for returning to Norfolk hotel and sharing your positive review on Agoda. We are delighted to read that you really enjoyed our experience including our fabulous people and location location location. Wishing you continued safe travels and we look forward to welcoming you back soon On behalf of our Norfolk Hotel Team Luan Nguyen

    Responded June 19, 2018
    Norfolk Hotel Saigon
    8.8
    Excellent
    Chloe from Malaysia
    Business traveler
    Deluxe Room
    Stayed 1 night in May 2018

    Beware of the policy”

    So my room was “broken into” when I was out for dinner (7pm) just because of their new “turndown policy” (not sure if I heard it correctly) which enables their housekeeping to enter your room at evening to turn down lights or keep extra pillow. I understand this is part of the environmental-friendly activity but having someone to go into your room at evening time might not be the best option. As a frequent traveler, I always hang “do not disturb” card outside my room whenever I go out and lock my luggage in the morning for housekeeping but only this time as it was already 7pm and I will only go out for 1 hour. Turns out, somebody entered my room with my luggage bag and laptop opened just to turn off the light and keep extra pillows. Honestly speaking this action has made me feel extremely insecure in a foreign country. Besides, shower experience is also terrible with broken shower head (end up I just unscrew the shower head for steady flow of water) and bath tub is too high for landing. Afterall, they have extremely friendly staffs which willing to assist u in anything so I believe proper maintainance will keep u long way since you’ve already done the hardest part (service) well.

    Reviewed May 24, 2018

    Kinh chao Chloe, Thank you for sharing your constructive feedback following your recent stay with us. We are always looking for ways to enhance our guest experience, and are looking your specific area of comment. We have 2 times for room refreshing per day: Make up at the morning and turn-down service at late afternoon except rooms with "Do not Disturb signboard" Wishing you continued safe travel and look forward to welcoming you back soon On behalf of Norfolk Hotel team Luan Nguyen

    Responded May 30, 2018
    Norfolk Hotel Saigon
    8.4
    Excellent
    Gabriel from Singapore
    Business traveler
    Deluxe Room
    Stayed 1 night in May 2018

    Great Location and accessibility”

    In the heart of District 1. The hotel is near or 5-10 mins taxi ride to all of the nice cafes, restaurants, roof top bars and clubs. Hotel service is excellent and the reception staff speaks fairly good english which is a plus for any foreign travelers. It's also very near to quaint cafe bars within the buildings nearby.

    Reviewed May 23, 2018

    Kinh chao Gabriel, Thank you for choosing Norfolk Hotel Saigon as your residence in Ho Chi Minh city and your positive review on our experience and location during your stay with us. We wish you continued safe travels and look forward to welcoming you back in the near future. On the behalf of our Norfolk Hotel Team. Luan Nguyen

    Responded May 30, 2018
    Norfolk Hotel Saigon
    8.8
    Excellent
    Michael from Australia
    Couple
    Stayed 2 nights in January 2018

    A pleasant stay”

    We were looking for a place with a hassle free check-in late at night with good proximity to the district 1 attractions. This hotel is within 10 minutes walk to the busier streets of district 1 but far enough away for it to be nice and quiet at night. The staff are all very friendly and spoke English well. It's quite expensive in comparison to some other hotels in the area, but you do get the extra service. Wi-Fi is good. Bed was comfortable. Good water pressure. Hot Water. Room did not look as nice as in the photos, but still very much acceptable. Thanks for the pleasant stay.

    Reviewed February 01, 2018

    Kinh chao Michael, Thank you for staying at Norfolk Hotel for your very recent stay and positive overall experience including our location, staff, accomodation, wifi, hot water pressure, and beds - all key for today's business and leisure traveller. We are currently reviewing our website, more to follow soon. Wishing you all the best for your future travels in 2018.

    Responded February 05, 2018
    Norfolk Hotel Saigon
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    Norfolk Hotel Saigon
    |Excellent 8.3
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Ho Chi Minh Square