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Norfolk Mansion - Luxury Serviced Apartment

Serviced apartment
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Excellent8.9
Based on 254 reviews
99% would recommend to a friend
Norfolk Mansion - Luxury Serviced Apartment
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Lobby
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Lobby
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Swimming pool [outdoor]
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Swimming pool [outdoor]
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9.1 Exceptional location
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9.1Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Room choices
Penthouse
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  • City view
  • 250 m²
  • 1 king bed
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2 Bedroom Deluxe
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  • City view
  • 88 m²
  • 1 single bed and 1 king bed
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3 Bedroom Executive Apartment
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  • City view
  • 130 m²
  • 1 king bed
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2 Bedroom Premier
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  • City view
  • 109 m²
  • 1 queen bed and 1 king bed
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Studio
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  • City view
  • 34 m²
  • 1 king bed
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Three-Bedroom Apartment
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    Nearest essentials

    Airports
    • 6 kilometers to
    • Tan Son Nhat International Airport (SGN)
    • 24 kilometers to
    • Long Thanh International Airport
    Public transportation
    • 3 kilometers to
    • Saigon Railway Station
    • 3.8 kilometers to
    • Ben Xe Mien Dong Bus Station
    Hospital or clinic
    • 150 meters to
    • Infant Hospital 2
    Pharmacy
    • 350 meters to
    • Pharmacity Drugstore
    Convenience store
    • on site
    Cash withdrawal
    • 90 meters to
    • ATM

    More about

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    Verified guest reviews

    Agoda Reviews (254)
    Booking.com Reviews (196)

    5.7

    Filter by guest type:
    Excellent
    • Cleanliness 9.2
    • Facilities 8.7
    • Location 9.1
    • Room comfort and quality 9.0
    • Service 9.3
    • Value for money 8.7
    Excellent
    • Cleanliness 8.9
    • Facilities 8.4
    • Location 8.9
    • Room comfort and quality 8.8
    • Service 9.1
    • Value for money 8.3
    Exceptional
    • Cleanliness 9.3
    • Facilities 8.8
    • Location 9.1
    • Room comfort and quality 9.5
    • Service 9.7
    • Value for money 9.4
    Excellent
    • Cleanliness 9.0
    • Facilities 8.8
    • Location 8.9
    • Room comfort and quality 8.3
    • Service 9.0
    • Value for money 8.6
    Exceptional
    • Cleanliness 9.5
    • Facilities 8.7
    • Location 9.2
    • Room comfort and quality 9.3
    • Service 9.7
    • Value for money 8.9
    Excellent
    • Cleanliness 9.2
    • Facilities 8.9
    • Location 9.0
    • Room comfort and quality 8.7
    • Service 9.3
    • Value for money 8.8
    Exceptional
    • Cleanliness 9.3
    • Facilities 8.7
    • Location 9.2
    • Room comfort and quality 9.2
    • Service 9.4
    • Value for money 8.8
    Provided by verified guests of Agoda
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    Room type
    • 2 Bedroom Premier
    • 2 Bedroom Deluxe
    • Studio

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    Showing 209 verified guest comments
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    10.0
    Weiqiang from Singapore
    Group
    2 Bedroom Deluxe
    Stayed 3 nights in August 2017
    Excellent hotel that feels like a luxury condo”
    This hotel is a must stay in Ho Chi Minh. It may be a little pricy compared to other options, but three of us it was perfect. There was A LOT of room with the two bedrooms starting at 88 sqm (about three times the size of normal hotels). If you think that's excessive, imagine the living space of a nice TV lounge, a large balcony overlooking the city, two comfortable bed rooms, two bathrooms (no need to prioritise who goes in first), a small bar area and a dining area should you get take out, all after a hard / hot day's touring. The staff is unbelievable. Everyone speaks English, is trained to be hospitable. The bell person cheers up your day before you go out, and the reception very helpful - and can make calls to local tour companies for you. The hotel has a nice (if small) pool, a really good gym (with a stair master) and an adjacent Chinese restaurant that we found to be excellent. There were also welcome drinks and breakfast at the T restaurant was also above par of many hotels. You get what you paid for and if you are already going for a hotel, top up a little more and go for the Norfolk Mansion. You won't regret it.
    Reviewed August 13, 2017
    Dear Valued Guest, Thank you so much for your positive comments.We are so glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner. Please feel free to call us if there is anything we can help you with. Regards, Norfolk Mansion Management Team
    Responded August 15, 2017
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    10.0
    Cecile from Canada
    Family with young children
    Studio
    Stayed 4 nights in August 2017
    Fantastic location with excellent staff”
    If you are looking for glitz and glam, this place is not for you. But if you're looking for a very large, clean, very quiet place to rest in the middle of the hustle and bustle of Saigon - this is IT. Our family of 4, including 2 young children 4 and 7 age, stayed 3 nights in the 2 bed room premium suite. The rooms were very clean, beds comfortable, 2 bathrooms were plenty for our family of 4. We love having a large family room and living room with ample seating for family and friends who come to visit. The kitchen came in handy although don't expect to make any meals there as they only have a pot, a pan, and a couple of kitchen utensils (but plenty of plates, bowls and cups). You can use it to heat up take out but that's about it. The pool was amazing....we pretty much had it to ourselves most of the visit. It appears that the majority of guests are business travellers. So the apartments are designed as such - family style apartments for long term stay. My brother's room which is a not a suite, for which we paid about $500 USD/4 nights, is not as fancy as other hotel rooms out there for the same price. The staff were amazing - so polite, helpful, professional. We're Vietnamese from oversea and I was scarred from our previous visits more than 10 years ago by how rude and unprofessional people were. It's a 360 degree change this time around, thankfully for the better. I was especially touched by anh Tạo, one of the front door guys who remembered my kids' names, recognized my parents when they came for a visit, on our 2nd day there. Breakfast is sufficient, but not "wow". Somebody needs to tell the chef how to make proper French toasts lol (thick slices of bread with dusted powder sugar...The phở is one of the best we've had. My only complaint is that the hot food a la carte menu does not rotate. You get the same thing every day. The buffet menu does rotate. Overall I would highly recommend this hotel to families or groups. I would definitely stay
    Reviewed August 11, 2017
    Dear Valued Guest, We appreciate your positive and detailed feedback about Norfolk Mansion. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Regards, Norfolk Mansion Management Team
    Responded August 15, 2017
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    10.0
    Thao from United States
    Family with young children
    2 Bedroom Premier
    Stayed 3 nights in July 2017
    We will stay here again.”
    The pool is cold. The Jacuzzi is not warm + the jets are not strong. But, those are just an extras.
    Reviewed August 02, 2017
    Dear Valued Guest, Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our related department. Despite this, we hope to be able to welcome you back on a return visit to Ho Chi Minh City. Regards, Norfolk Mansion Management Team
    Responded August 15, 2017
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    10.0
    nicole from Australia
    Family with young children
    2 Bedroom Premier
    Stayed 4 nights in July 2017
    Exceptional”
    Apartments were large and clean. The location was really convenient.
    Reviewed July 20, 2017
    Dear Valued Guest, We are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon. Regards Norfolk Mansion Management Team
    Responded August 15, 2017
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    6.4
    Junie from Malaysia
    Group
    2 Bedroom Premier
    Stayed 2 nights in June 2017
    Good”
    Great location with 2 min walk to beach Variety choice of breakfast Less space in room for luggage to open up
    Reviewed July 09, 2017
    Dear Valued Guest, We appreciate so much for your valued time to review Norfolk Mansion. We are pleased to hear that you find our location to your liking, which is few minutes walking to Saigon River at Ton Duc Thang St. Please feel free to contact us if you need any assistance. Regards Norfolk Mansion Management Team
    Responded August 15, 2017
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    9.2
    Sarah from Australia
    Family with teens
    2 Bedroom Deluxe
    Stayed 4 nights in July 2017
    Great location, lots of space ”
    Perfect for traveling with children. Ours are teenagers so worked for us. Lots of room with a lounge area, dining table and separate bedrooms.
    Reviewed July 08, 2017
    Dear Valued Guest, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please feel free to call us if there is anything we can help you with. Regards, Norfolk Mansion Management Team
    Responded August 15, 2017
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    10.0
    Thuy from Vietnam
    Family with young children
    2 Bedroom Premier
    Stayed 2 nights in June 2017
    Good”
    Good
    Reviewed June 25, 2017
    Dear Valued Guest, Thank you for your review and for choosing our hotel. We are pleased to know that you enjoyed your stay and we wish to have you again as a guest in our hotel. Regards, Norfolk Mansion Management Team
    Responded August 15, 2017
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    9.6
    Nhuan from Australia
    Business traveler
    Studio
    Stayed 11 nights in June 2017
    Clean & good location”
    Very clean and in a good location - if you are willing to walk in the heat for about 10mins. A short taxi ride to the main strip if you don't want to walk. A lot of restaurants close by - predominantly Korean and Japanese. Breakfast is good but selection is limited compared to other places we have stayed in. Facilities is enough, male and female spa, steam room and sauna is separated by gender which is different. Some gym equipment needs an upgrade but overall the facilities are very clean. Great for families as the rooms are very clean and well equiped. Free washing machine and dryer on each floor which is convenient (if you don't have a washing machine in your room). Balcony is a bonus, it's nice to get some fresh air. Staff are very helpful and all speak english. We would definitely book at Norfolk Mansion again if we return.
    Reviewed June 16, 2017
    Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We apologise to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services. Regards, Norfolk Mansion Management Team
    Responded August 15, 2017
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    8.0
    Dhiraj from United States
    Solo traveler
    2 Bedroom Premier
    Stayed 2 nights in February 2017
    Very good”
    Good but a bit expensive
    Reviewed May 09, 2017
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    9.6
    Kaushik from Hong Kong
    Group
    2 Bedroom Premier
    Stayed 3 nights in May 2017
    Great location and service”
    Perfect location Great service Very helpful staff Load of restaurants coffe shops and pubs nearby. Had an amazing stay Thanks
    Reviewed May 08, 2017
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