Norfolk Mansion - Luxury Serviced Apartment
Norfolk Mansion - Luxury Serviced Apartment
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10.0
Exceptional

"Staff brilliant- absolutely."

Peter

|

February 7, 2018

Studio - Bed Norfolk Mansion - Luxury Serviced Apartment
Studio - Bed
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Lobby Norfolk Mansion - Luxury Serviced Apartment
Lobby
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Lobby Norfolk Mansion - Luxury Serviced Apartment
Lobby
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Swimming pool [outdoor] Norfolk Mansion - Luxury Serviced Apartment
Swimming pool [outdoor]
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Exceptional
Location
9.0
See all 6 photos Norfolk Mansion - Luxury Serviced Apartment
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What guests are saying:
Nice staff, pretty good location.
HYOJUN from South Korea
Business traveler
Extremely well managed and very clean.
Lewis from Hong Kong
Solo traveler
Worth staying at. The apartments are large. Hotel staff are excellent. Maintenance is great. Had a light bulb blown. Did not report but next day it had been replaced. Staff at front desk efficient and in restaurant very attentive. Will stay again at this property
Jose
Family with teens
Great English and good service
Li from China
Family with young children
A beautiful place to stay, excellent food, very professional staff and a great room. Saigon was at the end of our 4 week stay in Vietnam, we wanted a little luxury at the end of our stay and the Norfolk Mansion didn't disappoint.
mike from Australia
Couple
The staff was helpful, attentive and pleasant. The 2 bedroom apartment was spacious, clean and luxurious.
shahriza from Malaysia
Group
The staff at breakfast were all very good and very helpful.
Pamela from Australia
Group
we rented the 2 bedroom suite for one night and it was amazing! the condo/suite was huge (~1200 sqft). it had a kitchen, washer/dryer, 2 full bathrooms, 2 private bedrooms and a huge living room. the location is ideal since it's close to touristy bars and restaurants.
Oliver from Canada
Group

Norfolk Mansion - Luxury Serviced Apartment

Exceptional location
- Inside city center
Excellent
From 556 reviewsSee what guests said
8.9
/
10
Exceptional service
9.3
Recommended by 94% of guests
Value for money8.7
Distance to city center1 km
Location rating9.0
Nearest airportTan Son Nhat International Airport (SGN)
Distance to airport5.8 km
  • Airport transfer

  • Located in heart of Ho Chi Minh City

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
9.0
Excellent
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Penthouse
Penthouse
...
  • Room size: 250 m²/2691 ft²
  • City view
  • 1 king bed & 1 double bed &...
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2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 88 m²/947 ft²
  • Balcony/terrace
  • 1 single bed and 1 king bed
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2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 109 m²/1173 ft²
  • Balcony/terrace
  • 1 queen bed and 1 king bed
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3 Bedroom Executive Apartment
3 Bedroom Executive Apartment
...
  • Room size: 130 m²/1399 ft²
  • City view
  • 1 king bed & 1 double bed &...
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Studio
Studio
...
  • Room size: 34 m²/366 ft²
  • Balcony/terrace
  • 1 king bed
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Three-Bedroom Apartment
Three-Bedroom Apartment
...
  • Room size: 130 m²/1399 ft²
  • Balcony/terrace
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Double Premier Two Bedrooms
Double Premier Two Bedrooms
...
  • Room size: 109 m²/1173 ft²
  • Balcony/terrace
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Studio
Studio
...
  • Room size: 34 m²/366 ft²
  • Balcony/terrace
  • 1 super king bed
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Two Bedroom Deluxe - Best Available Rate
Two Bedroom Deluxe - Best Available Rate
...
  • Balcony/terrace
  • Shower and bathtub
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Room Selected at Check In
Room Selected at Check In
...
  • Room size: 88 m²/947 ft²
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Have a question for Norfolk Mansion - Luxury Serviced Apartment?

What people love about the property

  • 9.2
    Exceptional

    "Friendly staff and spacious rooms."

    Michael

    |

    April 16, 2017

  • 10.0
    Exceptional

    "Staff are very friendly, polite and helpful."

    Fu T.

    |

    April 11, 2017

  • 10.0
    Exceptional

    "Great English and good service"

    Li C.

    |

    February 6, 2018

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More about Norfolk Mansion - Luxury Serviced Apartment

More about Norfolk Mansion - Luxury Serviced Apartment

10.0
Exceptional

"Rooms are great & services are amazing"

Kuan S.

|

May 4, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Banh Xeo Co Ut
110 m Vietnamese
Hoi An Vietnamnese Restaurant
180 m Vietnamese
Tre
280 m Vietnamese
American cuisine
American cuisine
Haagen Dazs Vietnam
100 m American
Wild Horse Steakhouse
210 m American, Steakhouse
El Sol Meat & Wine
300 m American, Steakhouse, Wine Bar
Asian cuisine
Asian cuisine
Osaka Ramen
100 m Asian, Japanese, Soups
Zen Saigon Japanese Yakitori Restaurant
100 m Asian, Japanese, Sushi
Sushi World
110 m Asian, Japanese, Seafood

What they offer

10.0
Exceptional

"Great service and rooms are clean and tidy."

JANICE

|

December 27, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (556)Booking.com Reviews (344)
8.9
/
10
Cleanliness9.1
Facilities8.6
Location9.0
Room comfort and quality9.0
Service9.3
Value for money8.7
Provided by verified guests of Agoda
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All guests (556)
All room types

Show reviews that mention 

Showing 315 verified guest comments
12345
4.0
SeungYoung from South Korea
Business traveler
Studio
Stayed 2 nights in January 2019
company credit card can't be used.”
i was on a biz trip but this hotel didn't allow me to use my company credit card as they said it's a law that the name on the card and visitor must be matched. i had to use my personal credit card for staying. i do not recommend this hotel if you are on a biz trip unless you don't mind using your own card for staying.
Reviewed January 17, 2019
10.0
Exceptional
Karen from United States
Couple
2 Bedroom Deluxe
Stayed 2 nights in October 2018
A great find!”
We were forced to move at a moment’s notice when the receptionist at our previous hotel failed to extend our reservation as she had agreed. Fortunately, Norfolk Mansion had a room available, and upgraded us from a studio to a two bedroom apartment. It had every facility we needed, including a clothes washer and full kitchen. The best surprise was the beautiful swimming pool and excellent gym, with very friendly attendant. There are also separate sauna and steam rooms with jacuzzis, showers and lockers for men and women. We feel very fortunate to have been able to move so smoothly from one hotel to the other, and we are happy to have Norfolk Mamsion on our radar.
Reviewed October 26, 2018
10.0
Exceptional
AH from Singapore
Family with teens
2 Bedroom Premier
Stayed 3 nights in December 2018
Good and clean hotel with helpful and friendly staff”
Good location, within close proximity to attractions. Room was big and spacious, clean and well-maintained throughout my stay. Staff were helpful and friendly. Hotel is safe with security at the entrance.
Reviewed December 23, 2018
Dear AH, We cannot say thank you enough for your loyalty and your great words about us! Our team, as much as I do, really appreciate your comments and to know about your always great stay with us. That will encourage us to keep delivering a genuine guest service! Once again thank you! And we look forward to welcoming you back to Norfolk Mansion soon! Best wishes, On behalf of our Norfolk Mansion team! Dennis (Mr.) Assistant Guest Relations Manager
Responded December 26, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Thomas from Vietnam
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in September 2018
Great Facilities and Location”
This was my second time staying at the Norfolk. The location is awesome and the facilities are great. It's highly recommended if you're a family or just want more space than what a normal hotel room offers.
Reviewed September 17, 2018
Dear Thomas, Thank you for choosing Norfolk Mansion and giving us a perfect rating. We are delighted that you had a pleasant stay with us and that the facilities and location made your stay! It is our pleasure to be at your services and we look forward to welcoming you back in the near future for more enjoyable stays. Wishing you continued safe travels. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded September 18, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.6
Exceptional
Emerson from Canada
Family with young children
Double Premier Two Bedrooms
Stayed 3 nights in December 2018
Love Ho Chi Minh city ”
This is a perfect location and apartment are very big and comfortable, everything is withing walking distance from this property, i would definitively return to this hotel.
Reviewed January 05, 2019
Dear Emerson, Warm greetings from Norfolk Mansion! Thank you so much for choosing Norfolk Mansion as your home away from home in HCM city and give us a positive review on Agoda. We are happy to know that you enjoyed our services and facilities. That is our pleasure to have you at our property. Thank you, and we look forward to welcoming you back to Norfolk Mansion soon! On behalf of our Norfolk team! Dennis Huynh (Mr.) Assistant Guest Relations Manager
Responded January 10, 2019
Norfolk Mansion - Luxury Serviced Apartment
8.8
Excellent
Glenn from Singapore
Solo traveler
Studio
Stayed 2 nights in July 2018
Rooms are huge”
Staff go above and beyond to help you out - needed transport from the hotel: they booked and supported me with what I was going to expect when I got to the terminal early the next morning. I've given the staff 3 stars - this is not because of the continued help, it's because when I checked in they had a print out of my credit card from Booking.com and it had all my details including the CCV in full display. I explained that this was not acceptable as anyone could go and purchase online with a less secure card. Apart from this, the rooms are huge and spotlessly clean with a balcony.
Reviewed July 12, 2018
Dear Glenn, Warmest greeting from Norfolk Mansion. It's great to learn that our room space and helpful staff met your expectations. We also apology for the inconvenience caused upon check in and please note that we are very strict in preserving customer information. However, we appreciate your valuable feedback and do hope you will allow us the opportunity to better your experience with us whenever your travels bring you back to Ho Chi Minh city. Safe travels ahead and kind regards.
Responded July 17, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Thomas from Vietnam
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in April 2018
Awesome Serviced Apartment in Great Area of HCMC”
I live in suburban HCMC and like to do getaways to D1 at times. This was my first time staying at Norfolk Mansion. It's a great area of HCMC & D1 (the Japanese area), which has tons of restaurants, spas, and bars around. If you like craft beer, the best craft beer pub, Heart of Darkness, is only 100m down the road. Check in and check out were quick and easy. The facilities at Norfolk are fantastic. The room was big, clean, and comfortable. It was quiet, too. No complaints. The breakfast was yummy. Not only are there the buffet items, but there is a small menu from which you can order pho, eggs, and a couple of other items. The swimming pool is great (big enough to do laps) and the gym is very well-stocked with a variety of machine and free weight equipment. The sauna/steambath/jacuzzi area is one of the nicest I've seen in a hotel like this. The hotel doesn't have a busy feel in any of the facilities, also, which was nice. Overall, it was a great stay at Norfolk. I'll be back!
Reviewed May 01, 2018
Dear Mr. Thomas, Thank you for choosing Norfolk Mansion for your recent staycation. Very happy to read we hit the mark in all areas for your brief escape and look forward to your return. On behalf of Norfolk Mansion team, Truong Minh Viet Assistant Rooms Division Manager
Responded May 17, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
shike from Singapore
Family with young children
2 Bedroom Premier
Stayed 4 nights in February 2018
Excellent service, genuine and friendly staff.”
The staff were extremely helpful and hailing taxis down for us, giving us good places to explore, shop and eat etc. The facilities are extremely well maintained, good gym equipment. Having travelled to Saigon several times, this location would be the most memorable one.
Reviewed March 06, 2018
Kinh chao Shike, Thanks for sharing and for giving us the chance this time, and very plesaed to read we hit the mark for your needs. Trust we will have the plesure of welcoming you again in the future. Safe onward travels throughout the year.
Responded March 20, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Roland from Thailand
Business traveler
Studio
Stayed 2 nights in January 2018
WOW !! Extremely friendly, nice and clean place”
The staff was so helpful and friendly, the room clean and spacious (I was even upgraded to a higher class room without extra-charge) and the place overall is very nice. Next time I come to HCMC this will definitely be my choice!
Reviewed February 10, 2018
Kinh Chao Roland, Thank you for your positive feedback about our friendly staff! We are delighted to hear that you enjoyed our services and room. We look forward to welcoming you back!
Responded February 22, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Peter from United Kingdom
Couple
Studio
Stayed 5 nights in January 2018
There should be 6 stars for this property and each star was equalled by each staff member. Wow I a”
Incredible. Brilliant in every . aspect. Stunning. I stay frequently via business experiences atvthe best 5 star hotels in many countries. There are no better places to stay within a city environment any where. I am going back to HCM City for a weeks holiday and that is 90% so I can stay at the Norfolk Mansion. Staff brilliant- absolutely. A smile given gets you at least two back ! Wonderful WOW.
Reviewed February 07, 2018
Kinh chao Peter, Thank you very much for your warm comment about our friendly staff. We are very glad to hear you enjoyed our experiences. We also look forward to WOWing you here again soon!
Responded February 22, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.2
Exceptional
Michelle from Singapore
Group
2 Bedroom Premier
Stayed 3 nights in September 2018
Exceptional”
Nice , big n clean apartment , very comfortable stay n staff are all very helpful. I have two elderlys with me, and one needs the help of wheelchair to move around n Norfolk Mansion is wheelchair friendly place :)
Reviewed September 20, 2018
Dear Michelle, Warmest greeting from Norfolk Mansion. It's great to learn that our spacious room, cleanliness and fabulous people met your expectations. We do our best to get all our guest happy & enjoying a great moment at Norfolk Mansion. Look forward to welcoming you back in the near future for another enjoyable stay. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded September 20, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.2
Exceptional
Beena from Singapore
Family with young children
2 Bedroom Premier
Stayed 3 nights in December 2017
Great option for families with young children”
We booked a 2 bed apartment. Our kids loved it. The apartment had a lounge and dining area, small kitchen, office area and ensuite bathrooms for both rooms. The wifi was good in the whole apartment. There was a lot of cupboard space which you don’t normally find. The whole space was great for our family of 2 adults and 2 kids. 1 room has a king size (UK) bed and the other has a double bed. The staff are really friendly and helpful. Breakfast options were fine. The best part though was the location. You can walk to all the main sights around District 1, but the area is on the quieter side. Definitely recommend this as an option for families. I have stayed in the Park Hyatt before with a friend and this definitely beats that for a family friendly option.
Reviewed January 04, 2018
Kinh chao Beena, Thank you very much for your recent stay at the Norfolk Mansion and your precious feedback. We are very delighted that you and your family were very satisfied with the experience. Beena, we look forward to your return and wish you and the family continued safe and fulfilling journeys throughout 2018.
Responded January 30, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
JANICE from Hong Kong
Family with teens
2 Bedroom Premier
Stayed 4 nights in December 2017
Exceptional”
This is the best hotel I have ever stayed! Everything is great! Great service and rooms are clean and tidy. All the staff can speak fluent English! I will definitely stay in this hotel next time! Highly recommended!
Reviewed December 27, 2017
Kinh chao Janice, Firstly belated thanks for selecting Norfolk Mansion as your residence of choice in HCMC. Secondly, we are extremely proud that our team delivered a fabulous experience, and as you mentioned, look forward to seeing you back with us in the future. Wishing you continued safe and fun journeys throughout 2018.
Responded January 30, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Weiqiang from Singapore
Group
2 Bedroom Deluxe
Stayed 3 nights in August 2017
Excellent hotel that feels like a luxury condo”
This hotel is a must stay in Ho Chi Minh. It may be a little pricy compared to other options, but three of us it was perfect. There was A LOT of room with the two bedrooms starting at 88 sqm (about three times the size of normal hotels). If you think that's excessive, imagine the living space of a nice TV lounge, a large balcony overlooking the city, two comfortable bed rooms, two bathrooms (no need to prioritise who goes in first), a small bar area and a dining area should you get take out, all after a hard / hot day's touring. The staff is unbelievable. Everyone speaks English, is trained to be hospitable. The bell person cheers up your day before you go out, and the reception very helpful - and can make calls to local tour companies for you. The hotel has a nice (if small) pool, a really good gym (with a stair master) and an adjacent Chinese restaurant that we found to be excellent. There were also welcome drinks and breakfast at the T restaurant was also above par of many hotels. You get what you paid for and if you are already going for a hotel, top up a little more and go for the Norfolk Mansion. You won't regret it.
Reviewed August 13, 2017
Dear Valued Guest, Thank you so much for your positive comments.We are so glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner. Please feel free to call us if there is anything we can help you with. Regards, Norfolk Mansion Management Team
Responded August 15, 2017
Norfolk Mansion - Luxury Serviced Apartment
9.2
Exceptional
BENG from Singapore
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in February 2017
Pleasant Stay at Norfolk Mansion”
Initially, thought that it was Norfolk Hotel. Hotel staff was kind enough to call a taxi to drive us to the actual place. The place was clean and spacious. It was as if you are at ease with a new house. All facilities are available. One exclusion - there is no toilet water gush near the toilet bowl. Usually, there is always one in Vietnam hotel rooms. Location ain't convenient. Need to call cab even for short trip to Ben Thanh market we were with our elderly mother-inlaw.
Reviewed April 11, 2017
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. Please feel free to contact us if you need further assistance Best Regards Norfolk Mansion Management Team
Responded April 21, 2017
Norfolk Mansion - Luxury Serviced Apartment
8.4
Excellent
Sherae from United States
Family with teens
2 Bedroom Premier
Stayed 2 nights in March 2017
Nice service apartment in city central”
Most welcoming staff. Very accommodating from the moment we arrived until we left. Service apartment was more like home than a hotel room. Having fresh fruit on the table when we arrived was nice & we appreciated being able to do laundry before heading home too.
Reviewed April 05, 2017
Dear Traveler, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Best Regards Norfolk Mansion Management Team
Responded April 21, 2017
Norfolk Mansion - Luxury Serviced Apartment
9.6
Exceptional
Wei from Singapore
Business traveler
Studio
Stayed 1 night in February 2017
Good location, value for money”
Hotel is situated in District 1 with many eateries, massage palours (good & clean massage, not those sleazy ones) and pubs within walking distance. The hotel is an apartment converted into a hotel with clean rooms and delicious breakfast. I will come back to stay again.
Reviewed March 06, 2017
Dear Valued Guest, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please feel free to contact us if there is anything we can help you with. Best Regards Norfolk Mansion Management Team
Responded April 21, 2017
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Cat from Australia
Couple
2 Bedroom Premier
Stayed 7 nights in October 2016
A wonderful place to stay. Great location Amazing staff ”
I really can't falter this place. We were made to feel very welcome as soon as we arrived . All staff across all service areas were always extremely helpful and friendly. Their professional manner and willingness to assist in any way truly made our 5th trip to HCM our best. The 2 bdrm premier room we stayed in was very clean, modern and great layout. No problem with hot water for showers and good water pressure. Great view from our good sized balcony. Free to use laundrette available with free powder provided. Great location, only 5 min walk to Dong Khoi, Opera house and Notre Dame. Great range of restaurants both in price and variety in very close proximity but ladies do your homework if you are looking at Beauty treatments as prices vary immensely and you could easily pay 3x more than needed. I would highly recommend Norfolk Mansion to families and couples as it is like being in a home away from home. We stayed here for 2 weeks and enjoyed every minute.
Reviewed October 25, 2016
Dear Valued Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our team that we made an impact during your stay. We hope to welcome you back to the hotel soon! Regards Norfolk Mansion Management Team
Responded August 15, 2017
Norfolk Mansion - Luxury Serviced Apartment
9.0
Exceptional
Micheal from Australia
Couple
Stayed 2 nights in June 2014
great location and staff plus clean and large room”
location, size of room, staff
we have stay at the mansion on a numbe rof visit and we would be coming back again next time. large private room , tidy, and well knowlege staff make this the perfect hotel for anyone from single to families .
Reviewed June 25, 2014
10.0
Exceptional
SIN from Malaysia
Business traveler
Stayed 4 nights in June 2014
Luxury Service Apartment that suitable for family”
super sound proof window, not aware of outside construction site noise until open the balcony glass door, spacious, clean. friendly staff
enjoyable, friendly staff, good clean environment, the interior furnishing of the aprtment not luxury enough for the upper class income group, nto much different from other service apartment. need to refurbish to better fabric and floor tile or carpet.
Reviewed June 09, 2014
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