Norfolk Mansion - Luxury Serviced Apartment
Norfolk Mansion - Luxury Serviced Apartment
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"The room was big, clean, and comfortable."

Thomas

|

May 1, 2018

Studio - Bed Norfolk Mansion - Luxury Serviced Apartment
Studio - Bed
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Lobby Norfolk Mansion - Luxury Serviced Apartment
Lobby
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Lobby Norfolk Mansion - Luxury Serviced Apartment
Lobby
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Swimming pool [outdoor] Norfolk Mansion - Luxury Serviced Apartment
Swimming pool [outdoor]
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Exceptional
Location
9.0
See all 63 photos Norfolk Mansion - Luxury Serviced Apartment
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What guests are saying:
Great Service will stay at Norfolk next time
CHIEN from Taiwan
Family with young children
This is the best hotel I have ever stayed! Everything is great! Great service and rooms are clean and tidy. All the staff can speak fluent English! I will definitely stay in this hotel next time! Highly recommended!
JANICE from Hong Kong
Family with teens
A bit old but very tidy... Staffs are well educated to serve tourist.
Sungsoo from South Korea
Family with young children
Spacious and clean rooms with balcony, close to town. Good pool and gym. Friendly and helpful staff
Ian from United Kingdom
Couple
Very helpful staff
Le from Australia
Business traveler
nice staff, pretty good location. but not value for money. it's too expensive compared to the facilities.
HYOJUN from South Korea
Business traveler
Apartments were large and clean. The location was really convenient.
nicole from Australia
Family with young children
Great location. Staff absolutely terrific. Extremely helpful and ensure that all is going well with your stay. Facilities were really good especially the gym. Gladly stay there again
Richard from New Zealand
Couple
Rooms are great & services are amazing
Kuan from Malaysia
Group
A bit pricey, but very nicely furnihed. The breakfast is lacking and the cafe sua is a whopping $7.50 a cup!!! avoid the cafe sua!!
Jack from United States
Couple
2017

Norfolk Mansion - Luxury Serviced Apartment

Exceptional location
- Inside city center
Excellent
From 503 reviewsSee what guests said
8.9
/
10
Exceptional service
9.3
Recommended by 92% of guests
Value for money8.7
Distance to city center1 km
Location rating9.0
Nearest airportTan Son Nhat International Airport (SGN)
Distance to airport5.8 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
9.0
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
Penthouse
Penthouse
...
  • Room size: 250 m²/2691 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 single bed and 1 king bed
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2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 queen bed and 1 king bed
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3 Bedroom Executive Apartment
3 Bedroom Executive Apartment
...
  • Room size: 130 m²/1399 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio
Studio
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
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Three-Bedroom Apartment
Three-Bedroom Apartment
...
  • Room size: 130 m²/1399 ft²
  • Balcony/terrace
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Double Premier Two Bedrooms
Double Premier Two Bedrooms
...
  • Room size: 109 m²/1173 ft²
  • Balcony/terrace
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Studio
Studio
...
  • Room size: 34 m²/366 ft²
  • Balcony/terrace
  • 1 super king bed
Enter dates to see prices
Two Bedroom Deluxe - Best Available Rate
Two Bedroom Deluxe - Best Available Rate
...
  • Balcony/terrace
  • Shower and bathtub
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Room Selected at Check In
Room Selected at Check In
...
  • Room size: 88 m²/947 ft²
Enter dates to see prices
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More about Norfolk Mansion - Luxury Serviced Apartment

More about Norfolk Mansion - Luxury Serviced Apartment

"The staff are really friendly and helpful."

Beena

|

January 4, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Banh Xeo Co Ut
110 m Vietnamese
Hoi An Vietnamnese Restaurant
180 m Vietnamese
Tre
280 m Vietnamese
Asian cuisine
Asian cuisine
Osaka Ramen
100 m Asian, Japanese, Soups
Zen Saigon Japanese Yakitori Restaurant
100 m Asian, Japanese, Sushi
Sushi World
110 m Asian, Japanese, Seafood
Cafe
Cafe
Guanabana
90 m Cafe, Healthy, Vegan
Nguoi Sai Gon Cafe
270 m Cafe, Vietnamese
Paceycupcakes
360 m Cafe, Grill

What they offer

"Great English and good service"

Li C.

|

February 6, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (503)Booking.com Reviews (353)
8.9
/
10
Cleanliness9.1
Facilities8.6
Location9.0
Room comfort and quality9.0
Service9.3
Value for money8.7
Provided by verified guests of Agoda
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2 Bedroom Premier
2 Bedroom Deluxe
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Showing 301 verified guest comments
12345
10.0
Exceptional
Pamela from Australia
Group
Studio
Stayed 4 nights in October 2018
Exceptional”
The staff at breakfast were all very good and very helpful.
Reviewed October 17, 2018
Dear Pamela, Thank you very much for choosing Norfolk Mansion and for taking time to share your valued feedback. Its great to know that our fabulous people made your stay more enjoyable. We look forward to WOWing you here again soon! Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded October 17, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Patricia from Australia
Group
2 Bedroom Premier
Stayed 7 nights in October 2018
Just perfect”
We stayed as a group of 11 for a 50th Birthday. We had 2 apartments and 2 studio rooms. The property is immaculate and very well serviced.
Reviewed October 10, 2018
Dear Patricia, It was a pleasure for us to accommodate your stay and we thank you for taking the time to share this wonderful review. We do our best to get all our guest happy & enjoying a great moment at Norfolk Mansion. Look forward to welcoming you back in the near future for another enjoyable stay. Continued safe travels. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded October 10, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.2
Exceptional
Michelle from Singapore
Group
2 Bedroom Premier
Stayed 3 nights in September 2018
Exceptional”
Nice , big n clean apartment , very comfortable stay n staff are all very helpful. I have two elderlys with me, and one needs the help of wheelchair to move around n Norfolk Mansion is wheelchair friendly place :)
Reviewed September 20, 2018
Dear Michelle, Warmest greeting from Norfolk Mansion. It's great to learn that our spacious room, cleanliness and fabulous people met your expectations. We do our best to get all our guest happy & enjoying a great moment at Norfolk Mansion. Look forward to welcoming you back in the near future for another enjoyable stay. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded September 20, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Clifton from New Zealand
Couple
2 Bedroom Premier
Stayed 1 night in September 2018
Ideal Saigon ”
Great staff, great location and food options
Reviewed September 19, 2018
Dear Clifton, Thank you for choosing Norfolk Mansion as your stay here in Ho Chi Minh City. We are always striving to exceed any and all expectations of our guests and we are happy that you have enjoyed your time at our oasis. We are looking forward to welcome you back soon! Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded September 20, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Thomas from Vietnam
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in September 2018
Great Facilities and Location”
This was my second time staying at the Norfolk. The location is awesome and the facilities are great. It's highly recommended if you're a family or just want more space than what a normal hotel room offers.
Reviewed September 17, 2018
Dear Thomas, Thank you for choosing Norfolk Mansion and giving us a perfect rating. We are delighted that you had a pleasant stay with us and that the facilities and location made your stay! It is our pleasure to be at your services and we look forward to welcoming you back in the near future for more enjoyable stays. Wishing you continued safe travels. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded September 18, 2018
Norfolk Mansion - Luxury Serviced Apartment
7.2
Very good
Gregory from Australia
Family with teens
2 Bedroom Premier
Stayed 4 nights in March 2018
Very good”
Had requested a balcony with a good view, view was terrible as the balcony looked straight into the back of a huge ugly building only about 20 metres away. As we were staying for 5 nights it completely destroyed our stay . Could have easily stayed at other places for much,much cheaper with really good views but thought we would spend a lot for good views but unfortunately way to expensive for a view which had marred an otherwise great time in this city. Extremely disappointed and staff did nothing.
Reviewed September 10, 2018
Dear Gregory, Thank you very much for your recent stay with us at Norfolk Mansion. I regret to learn that the balcony view did not meet your expectation this time. We wish to deliver nice view for every room, however it is quite difficult due to our heart of the city location and it subjects to availability. We appreciate your valuable feedback and look forward to a 10 experience on your next trip to Ho Chi Minh City. Continued happy exploring! Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded September 11, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.6
Exceptional
KOBAYASHI from Japan
Family with teens
2 Bedroom Deluxe
Stayed 3 nights in August 2018
Good Location and comfortable room”
Great hotel to stay. Room is big enough and most of spots are within walking distance. Service is also excellent.
Reviewed August 23, 2018
Dear Kobayashi san, It was a pleasure for us to accommodate your stay and we thank you for taking the time to share this warm review. We are glad that you were impressed with our location, room space, and fabulous people. Thank you for your comment of “Good Location and comfortable room”. Do let us know in advance for your next visit. Wishing you continued safe travels. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded August 28, 2018
Norfolk Mansion - Luxury Serviced Apartment
7.6
Very good
Adeline from Singapore
Business traveler
2 Bedroom Premier
Stayed 3 nights in January 2018
value for money ”
Nice apartment & polite staff
Reviewed August 07, 2018
Dear Adeline, Thank you very much for taking time to share your valued feedback. Its great to know that you had an pleasant stay with us and our staff service met your expectation. We look forward to WOWing you here again soon! Ms. Vuong Bui Ngoc Bich Guest Relations Oficer
Responded August 08, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.2
Exceptional
sodam from South Korea
Family with young children
2 Bedroom Premier
Stayed 2 nights in July 2018
very good !!”
Space is wide and clean. Be good to travel with children. But the kids ' rooms were somewhat small. Dim sum on first floor was the best.
Reviewed August 02, 2018
Dear sodam, Many thanks for choosing Norfolk Mansion during your recent visit. We do appreciate and feel grateful that you took the time to express your satisfaction about our spacious accomodation and quality of food at Shang Palace. Look forward to welcoming you and your family back soon. Continued happy exploring! Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded August 04, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.2
Exceptional
shahriza from Malaysia
Group
2 Bedroom Premier
Stayed 2 nights in July 2018
Exceptional”
The staff was helpful, attentive and pleasant. The 2 bedroom apartment was spacious, clean and luxurious.
Reviewed July 17, 2018
Dear Shahriza, Thank you very much for your warm comment about our fabulous people and living environment. We also look forward to WOWing you here again soon! Safe travels ahead and kind regards. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded July 18, 2018
Norfolk Mansion - Luxury Serviced Apartment
8.8
Excellent
Glenn from Singapore
Solo traveler
Studio
Stayed 2 nights in July 2018
Rooms are huge”
Staff go above and beyond to help you out - needed transport from the hotel: they booked and supported me with what I was going to expect when I got to the terminal early the next morning. I've given the staff 3 stars - this is not because of the continued help, it's because when I checked in they had a print out of my credit card from Booking.com and it had all my details including the CCV in full display. I explained that this was not acceptable as anyone could go and purchase online with a less secure card. Apart from this, the rooms are huge and spotlessly clean with a balcony.
Reviewed July 12, 2018
Dear Glenn, Warmest greeting from Norfolk Mansion. It's great to learn that our room space and helpful staff met your expectations. We also apology for the inconvenience caused upon check in and please note that we are very strict in preserving customer information. However, we appreciate your valuable feedback and do hope you will allow us the opportunity to better your experience with us whenever your travels bring you back to Ho Chi Minh city. Safe travels ahead and kind regards.
Responded July 17, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Kerry from Australia
Solo traveler
Studio
Stayed 2 nights in July 2018
Great stay”
This is my second stay at Norfolk Mansion, felt at home on arrival as I was remembered from previous stay over 12 months ago, check in and out was quick, with terrific front desk staff, room on 4th floor was clean and tidy with a small balcony. It's located close to all main attractions in HCMC and a great place to stay.
Reviewed July 06, 2018
Dear Kerry, Thank you very much for coming back to Norfolk Mansion and for taking time to share your valued feedback. It's great to know that you had an excellent stay with us and that our team welcomed you home. Continued safe travels throughout 2018 and see you again. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded July 07, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Syndee from United States
Couple
2 Bedroom Premier
Stayed 3 nights in May 2018
An amazing experience overall”
Impeccable service. Delicious breakfast. We stayed at 6 different hotels while in Vietnam. Norfolk Mansion Apartments was our favorite. It's the full package: location, service, amenities, food and value. All excellent!!!
Reviewed June 03, 2018
Dear Syndee, Many thanks for choosing Norfolk Mansion during your recent visit and we are delighted to know that you enjoyed your stay with us. Location, location, location, delivery of overall experiences and our fabulous people hit the mark, and that our apartments topped your list in Vietnam. We appreciate your positive comments of “An amazing experience overall” and we look forward to welcoming you back soon. Continued happy exploring! Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded July 05, 2018
Norfolk Mansion - Luxury Serviced Apartment
9.2
Exceptional
Thommy from Australia
Group
2 Bedroom Premier
Stayed 3 nights in January 2018
Not much traffic noise! ”
Thanks for making our stay pleasurable!
Reviewed May 22, 2018
Dear Thommy, Thanks for your recent stay and positive rating and comments. We look forward to welcoming you back soon and continued safe travels. Ms. Vuong Bui Ngoc Bich Guest Relations Officer
Responded July 05, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Thomas from Vietnam
Family with young children
2 Bedroom Deluxe
Stayed 2 nights in April 2018
Awesome Serviced Apartment in Great Area of HCMC”
I live in suburban HCMC and like to do getaways to D1 at times. This was my first time staying at Norfolk Mansion. It's a great area of HCMC & D1 (the Japanese area), which has tons of restaurants, spas, and bars around. If you like craft beer, the best craft beer pub, Heart of Darkness, is only 100m down the road. Check in and check out were quick and easy. The facilities at Norfolk are fantastic. The room was big, clean, and comfortable. It was quiet, too. No complaints. The breakfast was yummy. Not only are there the buffet items, but there is a small menu from which you can order pho, eggs, and a couple of other items. The swimming pool is great (big enough to do laps) and the gym is very well-stocked with a variety of machine and free weight equipment. The sauna/steambath/jacuzzi area is one of the nicest I've seen in a hotel like this. The hotel doesn't have a busy feel in any of the facilities, also, which was nice. Overall, it was a great stay at Norfolk. I'll be back!
Reviewed May 01, 2018
Dear Mr. Thomas, Thank you for choosing Norfolk Mansion for your recent staycation. Very happy to read we hit the mark in all areas for your brief escape and look forward to your return. On behalf of Norfolk Mansion team, Truong Minh Viet Assistant Rooms Division Manager
Responded May 17, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Loo from Singapore
Family with young children
2 Bedroom Premier
Stayed 3 nights in July 2017
ONE OF MY BEST HOLIDAY ACCOMMODATION ”
Service was good , clean and huge service apartment with basic needs.
Reviewed April 20, 2018
Dear Loo, Thanks for your positive comment to us and we are pleasure that you enjoyed your stay at Norfolk Mansion. Wish you have a nice day. On behalf of Norfolk Mansion team. Truong Minh Viet Assistant Rooms Division Manager
Responded May 04, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Kathleen from United States
Group
2 Bedroom Deluxe
Stayed 3 nights in March 2018
First rate hotel and service”
Norfolk Mansion is worth every penny (or dong) you spend. There were 4 of us, and we'd booked a 2 BR/ 2 BA apartment (agreeing to pay extra for a extra bed in the second bedroom). Upon check-in, we were upgraded to a 3BR/ 2BA apartment, a virtual palace. It was spacious, and nicely decorated. The A/C was terrific on the hot days. The kitchen was well equipped (even had a washing machine, plus there was a dryer -- free -- on the same floor). It was nice to have room to spread out and relax in the living room after long days of touring. The staff is wonderful. Their English is perfect, and they helped with directions, reservations, confirmations, and more. We loved the pool for a dip in the late afternoon. It's large enough to swim laps, and quiet since it's on the rooftop. We enjoyed drinks in the bar one afternoon. Yes, this hotel costs more than others in Vietnam, but it was well worth it.
Reviewed April 08, 2018
Dear Kathleen, Thank you very much for your review of Norfolk Mansion as it is very important to us. We are delighted that you have enjoyed your confortable stay including our fabulous people and facilities. It will be our pleasure welcoming you back for your next trip in Ho Chi Minh City and wish you have an excellent week ahead. Kind regards, Truong Minh Viet Assistant Rooms Division Manager"
Responded April 12, 2018
Norfolk Mansion - Luxury Serviced Apartment
2.8
KAI from Vietnam
Business traveler
2 Bedroom Premier
Stayed 2 nights in March 2018
Acceptable”
When I booked this apartment from AGODA, there was no reminding that you should check in before 5 pm. After I arrived there with my big luggage at about 9 pm, I could't even find the entrance of the apartment. There were more than one building named Norfolk Plaza. I just could see a scutcheon from the outside of a glass door said : working time 8 am-5 pm. So I guessed that the staffs had been out of work already. So I had to order another hotel after I spent much time making research where the entrance was and how could I check in. By the way, the mosquitoes were very strong in the evening.
Reviewed March 26, 2018
Dear Kai, Thanks for your spare time to give us a comment. We are sorry to know that you cannot check in at Norfolk Mansion as booking confirmation. However, we presume that you may go to wrong building because our property is not named as Norfolk Plaza and we have 24 hours operating. Could you please to contact us in order to help us understand your situation. Wish you have an excellent weekend and we look forward to hearing from your feedback. On behalf of Norfolk Mansion team. Truong Minh Viet Assistant Rooms Division Manager
Responded September 12, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
shike from Singapore
Family with young children
2 Bedroom Premier
Stayed 4 nights in February 2018
Excellent service, genuine and friendly staff.”
The staff were extremely helpful and hailing taxis down for us, giving us good places to explore, shop and eat etc. The facilities are extremely well maintained, good gym equipment. Having travelled to Saigon several times, this location would be the most memorable one.
Reviewed March 06, 2018
Kinh chao Shike, Thanks for sharing and for giving us the chance this time, and very plesaed to read we hit the mark for your needs. Trust we will have the plesure of welcoming you again in the future. Safe onward travels throughout the year.
Responded March 20, 2018
Norfolk Mansion - Luxury Serviced Apartment
10.0
Exceptional
Roland from Thailand
Business traveler
Studio
Stayed 2 nights in January 2018
WOW !! Extremely friendly, nice and clean place”
The staff was so helpful and friendly, the room clean and spacious (I was even upgraded to a higher class room without extra-charge) and the place overall is very nice. Next time I come to HCMC this will definitely be my choice!
Reviewed February 10, 2018
Kinh Chao Roland, Thank you for your positive feedback about our friendly staff! We are delighted to hear that you enjoyed our services and room. We look forward to welcoming you back!
Responded February 22, 2018
Norfolk Mansion - Luxury Serviced Apartment
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