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Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only

Removed from saved list

9.2

Exceptional

727 reviews

727 reviews

Beach2
Food & Dining1
Swimming Pool1
See map

9.2

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
La Isla Shopping Village 1.3 km
Interactive Aquarium 1.4 km
Avenida Kukulkan 2.1 km
Torre Escenica 4.2 km
Mayan Museum of Cancun 5.5 km
Playa Delfines 6.5 km
El Rey Archaeological Zone 6.9 km
Mercado 28 Market 9.3 km
Wet'n Wild Cancun 12.2 km
Xoximilco Cancun by Xcaret 17.4 km
Nearby landmarks
Playa Chacmool 150 m
Ciclopista 190 m
Museo de Arte Popular Mexicano 190 m
Flamingo Mall 240 m
Plaza la Fiesta 650 m
Scorpion's Temple 1.1 km
Coco Bongo Show and Disco 1.2 km
Cancun Wax Museum 1.2 km
Glazz 1.3 km
Cancun Convention Center 1.3 km

Hyatt Zilara Cancun - All Inclusive - Adults Only

Blvd. Kukulcan Km. 11.5, Hotel Zone, Cancun, Mexico, 77500 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hotel Zone part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Private beach

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [indoor]

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money8.4
Distance to city center11.5 KM
Location rating9.2
Nearest airportCancun International Airport (CUN)
Distance to airport14.9 km

Rooms available at Hyatt Zilara Cancun - All Inclusive - Adults Only

Exceptional
Room comfort & quality

9.6

Ocean View Swim Up Suite King
...
  • Room size: 78 m²/840 ft²
  • City view
  • 2 double beds
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Presidential Suite
...
  • Room size: 123 m²/1324 ft²
  • City view
  • 1 king bed
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Ocean Front Luxury Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Ocean Front Junior Suite with 2 Doubles
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Ocean Front Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 double beds
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Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed or 1 queen bed
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Ocean View Junior Suite with 2 Doubles
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Junior Suite Doubles
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed or 1 queen bed
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Ocean View Junior Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Ocean Front Junior Suite
...
  • Room size: 61 m²/657 ft²
  • Balcony/terrace
  • 2 double beds or 1 king bed
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Frequently asked questions

What time is check-in and check-out at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Zilara Cancun - All Inclusive - Adults Only?

Hyatt Zilara Cancun - All Inclusive - Adults Only is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 MXN. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hyatt Zilara Cancun - All Inclusive - Adults Only has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Cancun with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Wake up to a great buffet breakfast at Hyatt Zilara Cancun - All Inclusive - Adults Only.

What are my dining options at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Hyatt Zilara Cancun - All Inclusive - Adults Only features on-site restaurants for your dining convenience.

What is the smoking policy at Hyatt Zilara Cancun - All Inclusive - Adults Only?

Hyatt Zilara Cancun - All Inclusive - Adults Only does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Hyatt Zilara Cancun - All Inclusive - Adults Only?

Hyatt Zilara Cancun - All Inclusive - Adults Only is located in Hotel Zone, famous for good restaurants such as Mextreme, Lorenzillo's and El Fish Fritanga.

What popular shopping places are close to Hyatt Zilara Cancun - All Inclusive - Adults Only?

Hyatt Zilara Cancun - All Inclusive - Adults Only is located in Hotel Zone area which features shopping places such as La Isla Shopping Village, Flea Market Coral Negro and Luxury Avenue Cancun.

What are popular attractions near Hyatt Zilara Cancun - All Inclusive - Adults Only?

Guests at Hyatt Zilara Cancun - All Inclusive - Adults Only can easily visit Avenida Kukulkan, Mayan Museum of Cancun and Interactive Aquarium located in the Hotel Zone area.

What popular beaches are close to Hyatt Zilara Cancun - All Inclusive - Adults Only?

Guests at Hyatt Zilara Cancun - All Inclusive - Adults Only can easily visit Playa Delfines, Playa Tortugas and Mandala Beach in the Hotel Zone area.

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See map

Explore the neighborhood

What people love about Hyatt Zilara Cancun - All Inclusive - Adults Only

  • 10

    Exceptional

    "Excellent entertainment, restaurant, alcohol, facilities, staff & etc…."

    ARTHUR

    |

    July 6, 2022

  • 9.6

    Exceptional

    "A great holiday!"

    James

    |

    November 20, 2020

  • 9.6

    Exceptional
    Staff 

    "Immaculate hotel, really friendly service, amazing cafe (when the rain does fall!), live shows each evening."

    James

    |

    November 20, 2020

Overall rating:

9.2

Exceptional
727 reviews
Cleanliness
9.3
Facilities
8.9
Location
9.2
Read all reviews >
More about Hyatt Zilara Cancun - All Inclusive - Adults Only

More about Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun - All Inclusive - Adults Only

Take advantage of the many attractions Cancun has to offer with a stay at Hyatt Zilara Cancun - All Inclusive - Adults Only. Need a few things? Located conveniently 1.3 km from La Isla Shopping Village, Hyatt Zilara Cancun - All Inclusive - Adults Only provides easy access to general goods and shopping.
Hyatt Zilara Cancun - All Inclusive - Adults Only offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Exploring Cancun is made even more convenient with the car hire services available at the hotel.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Hyatt Zilara Cancun - All Inclusive - Adults Only is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Hyatt Zilara Cancun - All Inclusive - Adults Only include special design features like a balcony or terrace. In-room entertainment such as daily newspaper and cable TV is provided for guests in some selected rooms.
The hotel also offers bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Hyatt Zilara Cancun - All Inclusive - Adults Only. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Hyatt Zilara Cancun - All Inclusive - Adults Only offers an excellent variety of recreational facilities. Don't miss the special private beach at the hotel, which allows exclusive direct ocean access. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like non-motorized water sports and diving. Have fun without traveling far, by taking advantage of the dart board, ping-pong table, yoga room, golf course on site and squash court at Hyatt Zilara Cancun - All Inclusive - Adults Only.
Have fun with your friends or family, or even meet new people at the games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take some time to explore Cancun during your stay at the hotel. Get a photograph of yourself in front of Avenida Kukulkan located 2.0 km away, a must-see for anyone visiting Cancun. Keep your vacation simple, with a visit to Playa Delfines just 6.9 km away, where the ocean breeze makes you instantly feel relaxed.

Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Food & Dining

3 mentions

Beach

2 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Japanese
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Dart board
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Spa
  • Squash court
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area
  • Terrace

Land sports

  • Golf course (within 3 km)

Access

  • Adult-only property
  • Check-in/out [express]
  • Check-in/out [private]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Rental car
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Coffee/tea maker
  • Daily newspaper
  • Free bottled water
  • Hair dryer
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Private bathroom
  • Shower
  • Smoking allowed
  • Telephone
  • Toiletries
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Vegetarian
  • Buffet
Restaurants on site

Restaurant

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
Blvd. Kukulcan Km. 11.5, Hotel Zone, Cancun, Mexico, 77500
Exceptional
Location

9.2

Airports

  • Cancun International Airport (CUN)
    14.9 km
  • Cozumel International Airport (CZM)
    70.0 km

Public transportation

  • Cancun Bus Station
    8.8 km
  • ADO Bus Station
    8.8 km

Hospital or clinic

  • International Medical Center
    3.4 km

Shopping

  • La Isla Shopping Village
    1.3 km

Convenience store

  • Extra
    1.4 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • La Isla Shopping Village
    1.3 km
  • Interactive Aquarium
    1.4 km
  • Avenida Kukulkan
    2.1 km
  • Torre Escenica
    4.2 km
  • Mayan Museum of Cancun
    5.5 km
  • Playa Delfines
    6.5 km
  • El Rey Archaeological Zone
    6.9 km
  • Mercado 28 Market
    9.3 km
  • Wet'n Wild Cancun
    12.2 km
  • Xoximilco Cancun by Xcaret
    17.4 km

Nearby landmarks

  • Playa Chacmool
    150 m
  • Ciclopista
    190 m
  • Museo de Arte Popular Mexicano
    190 m
  • Flamingo Mall
    240 m
  • Plaza la Fiesta
    650 m
  • Scorpion's Temple
    1.1 km
  • Coco Bongo Show and Disco
    1.2 km
  • Cancun Wax Museum
    1.2 km
  • Glazz
    1.3 km
  • Cancun Convention Center
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee150 MXN
  • Distance from city center11.5 KM
  • Travel time to airport (minutes)20

The property

  • Non-smoking rooms/floorsYES
  • Number of bars/lounges8
  • Number of floors8
  • Number of restaurants8
  • Number of rooms 310
  • Room voltage120
  • Year property opened2007
  • Most recent renovation2013
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Hyatt Zilara Cancun - All Inclusive - Adults Only from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.3
Facilities8.9
Location9.2
Room comfort and quality9.6
Service9.0
Value for money8.4
High score for Cancun
Rating
9+ Exceptional (30)
8-9 Excellent (2)
7-8 Very Good (2)
6-7 Good (3)
<6 Below Expectation (2)
Time of the year
Mar - May (6)
Jun - Aug (12)
Sep - Nov (10)
Dec - Feb (11)
All guests (51)
All room types
All languages

Show reviews that mention 

Showing 39 verified guest comments
12
9.3
Exceptional
Kristen from United States
Couple
Stayed 3 nights in February 2015

Great Long Weekend”

Service, Staff, Location

The Hyatt Zilara completely exceeded our expectations. My husband and I stayed for 4 days and everything was just perfect. The services - all staff that we encountered - were amazing and friendly. The hotel and grounds are beautiful. We hope to return and recommend for couples of groups of adults who want to relax and enjoy the beauty of the beach.

Reviewed February 11, 2015

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8.0
Excellent
sean from United States
Couple
Stayed 4 nights in February 2015

Great service, mediocre food”

service, beach,

The Hyatt Zilara Resort was a nice experience that I will remember for excellent service and a beach but the food (dinner options especially) were mediocre at best. For $700 per night, the food should be much, much better! In fairness, the breakfast and lunch and snack options were very good but the dinners (all of them) were less than desirable and as a result, I would not go back unless pricing were optimal. Again, at $700 per night the food should be much better so if you enjoy food as part of the all inclusive check list, look for other options. Last bit, if you book through a 3rd party, you will not get Hyatt points for your stay.

Reviewed March 08, 2015

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10.0
Exceptional
Patricia from Brazil
Couple
Stayed 4 nights in June 2009

dreamy”

everything
nothing

Me and my boyfriend just came back from a 4 days stay at The Royal in Cancun and there is nothing we could say that would have made it more perfect. The location, the rooms, the restaurants, the staff, the service, the decoration, the view, absolutely everything was wonderful. We will definetely go back and stay there again. When we arrived, our Royal Concierge asked us if we were celebrating any special date, and as we said it was Valentine's Day in Brazil, she ordered a heart shaped rose petals decor and sent us a bottle of champagne and a kind of a wedding cake to our room. It was so cute and romantic. We do definetely recomend this hotel to couples, celebrating or not a special date.

Reviewed June 18, 2009

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9.3
Exceptional
Ryan from United States
Couple
Stayed 3 nights in January 2015

Exceeded expectation”

Clean, Quiet and Comfortable

The hotel is very well maintained. It's clean and not so crowded. Various events and shows every day added entertainment to the guests, and the food was fine. It's not the best food but given it's all inclusive, they were good enough. The only downers were lack of water activities (e.g., jet ski) available at the beach, and transportations to and from other local areas.

Reviewed February 04, 2015

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9.2
Exceptional
jean from France
Couple
Ocean View Junior Suite King
Stayed 2 nights in January 2021

maybe i m too old fashion”

the name Hyatt used to mean something, today this hotel feels like a cheap vacation resort for loud adults that screams like kids and drinks like savage... not my type of ambiance

Reviewed January 18, 2021

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9.2
Exceptional
chasten from United States
Couple
Stayed 4 nights in July 2016

Great Stay”

The Hyatt was an amazing hotel and was an all around good experience. The food and activities that was included did not stand up to other resorts I have traveled with but the rooms and the beach were definitely top notch!

Reviewed July 20, 2016

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10.0
Exceptional
Bruce from United States
Group
Stayed 5 nights in November 2014

Great All inclusive Adult Property”

Service,value,dining

This was the best all inculusive adult only property that we have ever stayed at. The staff here are amazing. They are there when you need them without being intrusive. The food is truly amazing for this kind of property.

Reviewed November 21, 2014

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10.0
Exceptional
Elyse from Australia
Couple
Stayed 6 nights in May 2013

perfect and amazing ”

pool food staff

The Royal Cancun was so amazing i would go there again and again. everything was wonderful and the best service i have ever had anywhere in the world.

Reviewed June 06, 2013

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10.0
Exceptional
Louise from United States
Couple
Stayed 7 nights in July 2016

Amazing hotel, location and staff!”

probably one of the best hotel experiences we have had. The staff were nothing short of amazing! the hotel is beautiful and immaculately clean, the beach and pool bars service is amazing! Edgar in the bar in particular a super star, as is Omar on reception! we will definitely be back again. the only one suggestion I would give to improve, is please make sure the buffet food is always hot - it was often lukewarm, although delicious. Sort that out and you have virtual perfection! LH.

Reviewed August 08, 2016

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9.6
Exceptional
James from United Kingdom
Couple
Ocean Front Junior Suite King
Stayed 15 nights in November 2020

White sand / Blue sky / Great food”

Warmly greeted and thoroughly well looked after by Sabina and Sarai throughout our stay. Immaculate hotel, really friendly service, amazing cafe (when the rain does fall!), live shows each evening. World class beaches. A great holiday! Big thank you to Ligia too who was always on hand to help with anything! Great trip and thank you!!

Reviewed November 20, 2020

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10.0
Exceptional
Darren from Australia
Solo traveler
Stayed 5 nights in September 2015

The only place to stay”

Staff, venue, atmosphere

From the time we got out of the taxi we knew it was going to be special. Forget your watches no need to know what day it is just relax, eat drink and enjoy. Staff always had a smile and only willing to ensure we had the best time

Reviewed October 06, 2015

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9.7
Exceptional
Abram from United States
Couple
Ocean View Swim Up Suite King
Stayed 6 nights in May 2014

absolutely fantastic vacation”

Amazing Staff, Good Food, Great Beach

This place is amazing, great beach, great hotel, amazing staff and great food, fantastic vacation.

Reviewed May 18, 2014

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9.3
Exceptional
Trevor from United States
Couple
Stayed 4 nights in January 2015

Overall good experience”

The staff was super attentive and friendly, the evening restaurants were very good and the location was ideal

Really thought the staff was great. Had a great time

Reviewed February 04, 2015

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9.7
Exceptional
Kunwarjit from United States
Couple
Stayed 3 nights in November 2014

great getaway”

beach, pools, swim-up suite

fantastic! highly recommended

Reviewed December 04, 2014

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9.7
Exceptional
Brian from Australia
Couple
Stayed 5 nights in September 2015

Family catch up”

Service, friendliness & facility

Fantastic, cannot fault

Reviewed October 06, 2015

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10.0
Exceptional
ARTHUR from United States
Couple
Junior Suite Doubles
Stayed 3 nights in July 2022

The best hotel”

Excellent entertainment, restaurant, alcohol, facilities, staff & etc….

Reviewed July 07, 2022

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10.0
Exceptional
Kathleen from Australia
Couple
Stayed 3 nights in December 2015

Great spot to relax and unwind in luxury”

The location is amazing - right on the beach, which is kept spotlessly clean
Reviewed January 10, 2016

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10.0
Exceptional
Stephen from Australia
Solo traveler
Stayed 2 nights in August 2014

awesome”

location, rooms, food & bar
Reviewed November 12, 2014

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10.0
Exceptional
Stephen from Australia
Solo traveler
Stayed 2 nights in August 2014

awesome”

room, location, bar & food
Reviewed November 12, 2014

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10.0
Exceptional
Alessio from Italy
Couple
Stayed 6 nights in August 2014

Perfetto”

Servizio, cibo, location

Tutto perfetto!Migliore hotel in cui sono stato mai stato ai caraibi.

Reviewed September 10, 2014

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12
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