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Moon Palace Cancun - All Inclusive
Moon Palace Cancun - All Inclusive
Moon Palace Cancun - All Inclusive
Moon Palace Cancun - All Inclusive
Moon Palace Cancun - All Inclusive
Moon Palace Cancun - All Inclusive
Moon Palace Cancun - All Inclusive

Removed from saved list

8.5

Excellent

326 reviews

326 reviews

See map

7

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Xoximilco Cancun by Xcaret 3.4 km
Wet'n Wild Cancun 4.3 km
Playa Delfines 9.4 km
El Rey Archaeological Zone 9.5 km
Mayan Museum of Cancun 11.0 km
Avenida Kukulkan 14.3 km
Interactive Aquarium 15.1 km
La Isla Shopping Village 15.1 km
Torre Escenica 17.8 km
Mercado 28 Market 19.4 km
Nearby landmarks
Moon Palace 320 m
Piston Pueblo 3.0 km
Xoximilco Cancun by Xcaret 3.4 km
Coral 4.1 km
Ventura Park 4.3 km
Wet'n Wild Cancun 4.3 km
Playa Petempich 7.0 km
Cancun International Airport 7.6 km
Playa Punta Caracol 9.3 km
Playa Delfines 9.4 km

Moon Palace Cancun - All Inclusive

300 N EUGENE ST, Punta Nizuc, Cancun, Mexico, 77500 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Punta Nizuc part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Private beach

Complimentary WIFi in all rooms

Currency conversion service

Hot tub

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Transport to airport

Bicycle rental

Valet parking

Shuttle service

Swimming pool [indoor]

Golf course [on-site]

Complimentary WIFi in all rooms

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money7.8
Location rating7.0
Nearest airportCancun International Airport (CUN)
Distance to airport7.6 km

Rooms available at Moon Palace Cancun - All Inclusive

Family Deluxe
...
  • Garden view
  • Balcony/terrace
  • 2 double beds and 1 king be...
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Two Bedrooms Presidential Suite
...
  • Room size: 212 m²/2282 ft²
  • Sea view
  • 1 king bed & 1 sofa bed & 2...
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Governor Suite - Adults Only
...
  • Room size: 90 m²/969 ft²
  • Sea view
  • 1 sofa bed & 1 king bed
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Two Bedroom Suite
...
  • Garden view
  • Balcony/terrace
  • 2 double beds and 1 king be...
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Honeymoon - Adults Only
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
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Superior Room with Garden View
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed or 2 double beds
Enter dates to see prices
Presidential Suite
...
  • Gulf view
  • Balcony/terrace
  • 1 king bed and 2 double bed...
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Swim Up Suite
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Junior Suite - Adults Only
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior Room with Ocean View
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed or 2 double beds
Enter dates to see prices

Frequently asked questions

Does Moon Palace Cancun - All Inclusive have a hot tub?

A hot tub is one of the facilities available at Moon Palace Cancun - All Inclusive.

What time is check-in and check-out at Moon Palace Cancun - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Moon Palace Cancun - All Inclusive?

For those who wish to drive their own cars, Moon Palace Cancun - All Inclusive has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Moon Palace Cancun - All Inclusive?

Start your mornings right, with the continental and buffet breakfast options offered at Moon Palace Cancun - All Inclusive.

What are my dining options at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at Moon Palace Cancun - All Inclusive?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Moon Palace Cancun - All Inclusive. Small or intimate events like entertainment events and honeymoons can also be accomodated.

Can business events be hosted at Moon Palace Cancun - All Inclusive?

On-site venues and convenient event services make Moon Palace Cancun - All Inclusive an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive is located in Punta Nizuc, famous for good restaurants such as Manglar Buffet Restautant, La Gondola - Sunrise and Bugambilias.

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Explore the neighborhood

What people love about Moon Palace Cancun - All Inclusive

  • 8.4

    Excellent

    "Food is exceptional, lots of good restaurant especially the Momo."

    erick

    |

    April 8, 2022

  • 8.4

    Excellent
    Staff 

    "Big thanks to the all staff ."

    erick

    |

    April 8, 2022

  • 10

    Exceptional
    Location

    "Excellent Service and location"

    vishnu

    |

    October 21, 2021

Property ranking|Compared to 974 Cancun properties
See all rankings
Service score
8.5/10
Value for money score
7.8/10
Cleanliness score
8.3/10
Cheapest price score
Better than
96
%
of Cancun properties
Better than
94
%
of Cancun properties
Better than
94
%
of Cancun properties
Better than
94
%
of Cancun properties
Overall rating:

8.5

Excellent
326 reviews
Cleanliness
8.3
Facilities
7.8
Location
7.0
Read all reviews >
More about Moon Palace Cancun - All Inclusive

More about Moon Palace Cancun - All Inclusive

Moon Palace Cancun - All Inclusive

With a wide range of services catered to both business and leisure travelers, Moon Palace Cancun - All Inclusive makes sure you get the best out of your stay.
Take advantage of a wealth of unrivaled services and amenities at Moon Palace Cancun - All Inclusive. Stay connected throughout your stay with free internet access provided. Your explorations of Cancun can be assisted with taxi and car hire services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The resort's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Moon Palace Cancun - All Inclusive. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the Moon Palace Cancun - All Inclusive. The resort is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the resort come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Moon Palace Cancun - All Inclusive offer more than one layout option, including rooms that have separate living room and balcony or terrace. The resort's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Moon Palace Cancun - All Inclusive, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Once there, be sure to check out karaoke rooms, bar and nightclub for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Moon Palace Cancun - All Inclusive. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, solarium, steam room, spa and sauna. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The resort's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like snorkeling, non-motorized water sports, diving and wind surfing. You won't need to go far to experience fun water sports, with the convenience of water park provided.
Test your skills! Get competitive with your travel group or other guests, at the resort's mini golf course, ping-pong table, yoga room, tennis court and golf course on site. No need to go anywhere after dinner -- play with friends or family at the games room. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Cancun, take some time to venture outside of Moon Palace Cancun - All Inclusive. You're sure to want to visit Avenida Kukulkan located 14.2 km away, among the most sought-after photographs for anyone visiting Cancun. Sometimes the best vacation days are spent doing nothing. With Playa Delfines located 9.5 km away, you can turn a sunny day into a perfect chill out with sand and surf.


Reasons to stay here

Verified reviews score this resort higher than 94% of accommodations in the city on value for money.
This accommodation beats more than 95% of competition in the city on room comfort.
This resort's staff and services score higher than 95% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.8

Languages spoken

  • English
  • French
  • Portuguese
  • Russian
  • Spanish

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Diving
  • Exercise area
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Streaming movies
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site

19th Hole Bar

  • No additional information available

Agra

  • Cuisine: Indian

Bistro - 24 hours. Coffee

  • Cuisine: International

Gondola

  • Cuisine: International, Italian

La Palapa Bar

  • No additional information available

Lobby Bar

  • No additional information available

Los Columpios Bar

  • No additional information available

Noir Nightclub

  • No additional information available

Palapa Asadero

  • Cuisine: International, Grill/BBQ
  • Menu: Buffet, A-la-carte

Palapa Pier 8

  • Cuisine: International, Seafood

Pepe´s Pizza - Brick oven pizza

  • Cuisine: Pizza

Riviera Maya

  • Cuisine: Mexican

Sky Bar - Molecular Drinks

  • No additional information available

Sweet and Coffee

  • No additional information available

The Pub

  • No additional information available

Trattoria

  • Cuisine: Italian

Vip Lounge Bar

  • No additional information available

Bugambilias

  • Cuisine: International, Mexican

Momo

  • Cuisine: Asian, Sushi

El Manglar

  • Cuisine: International

Arrecifes

  • Cuisine: Brazilian

Los Caporales

  • Cuisine: Mexican

Palapa Delfines

  • Cuisine: Grill/BBQ

Palapa Pelicanos

  • Cuisine: International, Pizza
Location
300 N EUGENE ST, Punta Nizuc, Cancun, Mexico, 77500
Very good
Location

7

Airports

  • Cancun International Airport (CUN)
    7.6 km
  • Cozumel International Airport (CZM)
    54.1 km

Public transportation

  • ADO Bus Station
    19.6 km
  • Cancun Bus Station
    19.6 km

Hospital or clinic

  • International Medical Center
    13.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Xoximilco Cancun by Xcaret
    3.4 km
  • Wet'n Wild Cancun
    4.3 km
  • Playa Delfines
    9.4 km
  • El Rey Archaeological Zone
    9.5 km
  • Mayan Museum of Cancun
    11.0 km
  • Avenida Kukulkan
    14.3 km
  • Interactive Aquarium
    15.1 km
  • La Isla Shopping Village
    15.1 km
  • Torre Escenica
    17.8 km
  • Mercado 28 Market
    19.4 km

Nearby landmarks

  • Moon Palace
    320 m
  • Piston Pueblo
    3.0 km
  • Xoximilco Cancun by Xcaret
    3.4 km
  • Coral
    4.1 km
  • Ventura Park
    4.3 km
  • Wet'n Wild Cancun
    4.3 km
  • Playa Petempich
    7.0 km
  • Cancun International Airport
    7.6 km
  • Playa Punta Caracol
    9.3 km
  • Playa Delfines
    9.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges12
  • Number of restaurants16
  • Number of rooms 2036
Property announcements

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Otherwise, the deposit may be charged upon check-in. Please note that shuttle service between sister properties of Palace resort is not included. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Reviews of Moon Palace Cancun - All Inclusive from real guests

Provided by verified guests of Agoda
7.5
/
10
Very good
Cleanliness8.3
Facilities7.8
Location7.0
Service8.5
Value for money7.8
High score for Cancun
Rating
9+ Exceptional (2)
8-9 Excellent (1)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (1)
Jun - Aug (3)
Sep - Nov (0)
Dec - Feb (0)
All guests (9)
All languages
Showing 4 verified guest comments
8.4
Excellent
erick from Canada
Family with teens
Deluxe Superior Room (GardenView, Balcony or Terrace)
Stayed 5 nights in March 2022

Awesome resort ”

I like everyrhing on this resort except for: The beach- not swimmable. Food is exceptional, lots of good restaurant especially the Momo. (Teppenyaki). Kudos to all staff especially those who works in the restaurants and housekeeping. Only comment I have is, we are supposed to get a deluxe garden view , but instead they gave us the end building with no view at all. When I complained, I was told it is the deluxe garden view that we are in.. we have a view of a few trees and cement way where workers use to clean the beach area. We are so tired of our long trip.. did not bother to argue.. Big thanks to the all staff .. especially provided a little suprise for my birthday. I have champagne and balloons delivered to our room. Over all, we love Moon Palace.

Reviewed April 08, 2022

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10.0
Exceptional
vishnu from United States
Couple
Superior Room with Ocean View
Stayed 6 nights in July 2021

Exceptional”

Excellent Service and location

Reviewed October 21, 2021

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2.0
Julie from United States
Couple
Deluxe Garden View - Non Refundable - All Inclusive
Stayed 4 nights in June 2021

Stay away from this hotel! ”

Horrible! We went and there was construction equipment moving sand on the beach. Terrible food set up at the pool restaurant. Fish should not be sitting out in the heat all day! Very run down. We left and found another hotel. Don’t make the same mistake!

Reviewed June 26, 2021

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10.0
Exceptional
JUNGWON from United States
Family with young children
Deluxe Superior Room (GardenView, Balcony or Terrace)
Stayed 8 nights in June 2022

파라다이스~”

칸쿤은 정말, 올때마다 느끼지만 환상적인 곳이에요. 특히 가족여행객에게 강추합니다~

Reviewed June 25, 2022

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