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The Royal Haciendas Resort & Spa
The Royal Haciendas Resort & Spa
The Royal Haciendas Resort & Spa
The Royal Haciendas Resort & Spa
The Royal Haciendas Resort & Spa
The Royal Haciendas Resort & Spa
The Royal Haciendas Resort & Spa

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9

Exceptional

752 reviews

752 reviews

Food & Dining1
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8.5

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Quinta Avenida 4.5 km
3D Museum of Wonders 4.6 km
Nuestra Senora del Carmen Catholic Church 5.1 km
Parque Los Fundadores 5.1 km
Rio Secreto 11.4 km
Nearby landmarks
PARQUE LA NICTE-HA 790 m
Centro de Salud 1.7 km
Gym 1.9 km
Mangrove protected area 2.1 km
Hospital General de Zona #18 IMSS 2.3 km
Church of Guadalupe 2.4 km
Muscle Beach Gym 2.4 km
Caravan 2.7 km
Playa Fitness Center 2.7 km
Xavage Park by Xcaret 2.8 km

The Royal Haciendas Resort & Spa

Chetumal/Pto. Juarez Highway Km 289+10 Lote2, Mz 70, El Marlyn Azul, Playa Del Carmen, Mexico, 77710 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the El Marlyn Azul part of Playa Del Carmen, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Rio Secreto as well as Playa Punta Esmeralda nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Top Value

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information. "

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 31 minutes on Agoda.com
Value for money9.1
Location rating8.5
Nearest airportCozumel International Airport (CZM)
Distance to airport20.1 km

Rooms available at The Royal Haciendas Resort & Spa

Exceptional
Room comfort & quality

10

Deluxe Two-Bedroom Suite
...
  • Room size: 149 m²/1604 ft²
  • Partial ocean view
  • 2 double beds and 2 single ...
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Deluxe Two Bedroom Suite Beachfront
...
  • Room size: 149 m²/1604 ft²
  • Beach view
  • 2 single beds and 2 double ...
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Deluxe One-Bedroom Suite
...
  • Room size: 81 m²/872 ft²
  • Partial ocean view
  • 1 king bed
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Deluxe One Bedroom Suite Beachfront
...
  • Room size: 81 m²/872 ft²
  • Beach view
  • 2 double beds and 1 king be...
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Deluxe Junior Suite
...
  • Room size: 41 m²/441 ft²
  • Partial ocean view
  • 2 double beds
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Deluxe Junior Suite Beachfront
...
  • Room size: 41 m²/441 ft²
  • Beach view
  • 2 double beds
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Deluxe Junior Suite Ocean View
...
  • Room size: 42 m²/452 ft²
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Deluxe Two Bedroom Master Beachfront Suite
...
  • Room size: 140 m²/1507 ft²
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Deluxe 2 Double Bed Room with Beach Front
...
  • Room size: 42 m²/452 ft²
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Deluxe One Bedroom Beachfront Suite
...
  • Room size: 82 m²/883 ft²
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Frequently asked questions

What time is check-in and check-out at The Royal Haciendas Resort & Spa?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 25 MXN. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Royal Haciendas Resort & Spa has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the resort can arrange car rental for you.

Is breakfast offered at The Royal Haciendas Resort & Spa?

Wake up to a great buffet breakfast at The Royal Haciendas Resort & Spa. Adults can enjoy breakfast offered with an additional charge of 234 MXN if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa features 4 on-site restaurants for your dining convenience.

What is the smoking policy at The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa’s neighborhood is El Marlyn Azul which includes popular restaurants such as Coco's Cabanas, The Elephants and Laundry High Class.

What are popular attractions near The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa’s location in the El Marlyn Azul neighborhood makes it close to famous attractions including PARQUE LA NICTE-HA.

What popular beaches are close to The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa’s El Marlyn Azul neighborhood also includes Playa Punta Esmeralda.

What popular natural sightseeing spots are close to The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa’s nearby natural sights include Mangrove protected area located in the same El Marlyn Azul area.

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Explore the neighborhood

What people love about The Royal Haciendas Resort & Spa

  • 8.8

    Excellent
    Staff 

    "The staff was very good."

    Blair

    |

    April 11, 2022

  • 9.6

    Exceptional

    "Relatively cheaper than other all-inclusive hotels around Playa del Carmen."

    Nam

    |

    December 26, 2019

  • 9.6

    Exceptional

    "Good facilities with nice ocean view."

    Nam

    |

    December 26, 2019

Property ranking|Compared to 902 Playa Del Carmen properties
See all rankings
Value for money score
9.1/10
Cleanliness score
9.4/10
Room comfort score
10/10
Service score
8.8/10
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
Better than
98
%
of Playa Del Carmen properties
Overall rating:

9

Exceptional
752 reviews
Cleanliness
9.4
Facilities
8.3
Location
8.5
Read all reviews >
More about The Royal Haciendas Resort & Spa

More about The Royal Haciendas Resort & Spa

The Royal Haciendas Resort & Spa

The Royal Haciendas Resort & Spa is a smart choice for travelers to Playa Del Carmen, offering a relaxed and hassle-free stay.
The range of services provided by The Royal Haciendas Resort & Spa ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort's easy to book transportation services. The resort provides car hire services to help you find what you want in Playa Del Carmen.
Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the resort's ticket service and tours. The resort's on-site laundromat and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms at The Royal Haciendas Resort & Spa are fitted with all the amenities travelers need. The resort provides air conditioning in some rooms for the benefit of guests. Some selected rooms at The Royal Haciendas Resort & Spa include a balcony or terrace, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The resort also provides guests with a refrigerator and a coffee or tea maker in some rooms. The Royal Haciendas Resort & Spa also provides a hair dryer and bathrobes in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's bar.
Guests of The Royal Haciendas Resort & Spa can even have groceries delivered to their room for cooking, using the resort's special service.
The Royal Haciendas Resort & Spa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. The private beach at the resort is a very special feature, providing direct ocean access exclusively for guests. Pamper and indulge yourself with a visit to the massage, hot tub, salon, solarium, steam room, spa and sauna. The many offerings at The Royal Haciendas Resort & Spa ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at The Royal Haciendas Resort & Spa gives you a great reason to spend more time in your swimsuit. For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like snorkeling, non-motorized water sports, motorized water sports and diving. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like boats and canoes made available at The Royal Haciendas Resort & Spa.
In a competitive mood? Get sporty with your travel group or other guests at the tennis court and golf course on site in the resort. Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

This is your chance to explore all that Playa Del Carmen has to offer. Pose in front of Quinta Avenida located 4.4 km away, and you can always show your friends the time you went to Playa Del Carmen. Engage in the city's best art at 3D Museum of Wonders located 4.5 km away, where you can learn about the local art scene and buy original works.


Reasons to stay here

This resort scores higher than 99% of the city's accommodations on value for money
This resort's food and dining score higher than 99% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Food & Dining

1 mention

Swimming Pool

1 mention

Beach

1 mention

Languages spoken

  • English
  • Spanish

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Canoeing
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Exterior corridor
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • DVD/CD player
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Microwave
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Streaming service like Netflix
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Los Murales

  • Cuisine: Seafood
  • Menu: Buffet, A-la-carte
Location
Chetumal/Pto. Juarez Highway Km 289+10 Lote2, Mz 70, El Marlyn Azul, Playa Del Carmen, Mexico, 77710
Excellent
Location

8.5

Airports

  • Cozumel International Airport (CZM)
    20.1 km
  • Cancun International Airport (CUN)
    46.1 km

Public transportation

  • ADO International Bus Station
    5.0 km

Hospital or clinic

  • Centro de Salud
    1.7 km

Shopping

  • Galeria de Arte 5ta Avenida
    4.5 km

Convenience store

  • OXXO
    2.0 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Quinta Avenida
    4.5 km
  • 3D Museum of Wonders
    4.6 km
  • Nuestra Senora del Carmen Catholic Church
    5.1 km
  • Parque Los Fundadores
    5.1 km
  • Rio Secreto
    11.4 km

Nearby landmarks

  • PARQUE LA NICTE-HA
    790 m
  • Centro de Salud
    1.7 km
  • Gym
    1.9 km
  • Mangrove protected area
    2.1 km
  • Hospital General de Zona #18 IMSS
    2.3 km
  • Church of Guadalupe
    2.4 km
  • Muscle Beach Gym
    2.4 km
  • Caravan
    2.7 km
  • Playa Fitness Center
    2.7 km
  • Xavage Park by Xcaret
    2.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that airport transfer is available upon request at an additional charge. Kindly contact the hotel for more information.
  • The minimum age required to check in is 25 years.
  • Guests staying on a Saturday night may need to change rooms.The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process. At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants. Contact the hotel for the pre-check-in instructions.
  • In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Getting around

  • Airport transfer fee25 MXN
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)234 MXN

The property

  • Number of restaurants4
  • Number of rooms 252
  • Room voltage110
  • Year property opened2006
Property announcements

Contact the hotel for the pre-check-in instructions.

Reviews of The Royal Haciendas Resort & Spa from real guests

Provided by verified guests of Agoda
8.8
/
10
Excellent
Cleanliness9.4
Facilities8.3
Location8.5
Room comfort and quality10.0
Service8.8
Value for money9.1
High score for Playa Del Carmen
Rating
9+ Exceptional (5)
8-9 Excellent (3)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (2)
Jun - Aug (2)
Sep - Nov (4)
Dec - Feb (3)
All guests (20)
All languages

Show reviews that mention 

Showing 11 verified guest comments
8.8
Excellent
Blair from United States
Family with teens
Deluxe Junior Suite
Stayed 7 nights in April 2022

Fun trip. Royal Haciendas was clean and spacious”

The staff was very good.

Reviewed April 11, 2022

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7.2
Very good
David from United States
Couple
Deluxe Junior Suite
Stayed 7 nights in October 2021

Royal Haciendas”

The food menu has not changed in four years and tastes bland. Resorts are being built on both sides of Royal Haciendas which will contribute to noise and crowding.

Reviewed October 24, 2021

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9.6
Exceptional
Nam from South Korea
Solo traveler
Deluxe Junior Suite
Stayed 1 night in September 2019

Worth to stay”

relatively cheaper than other all-inclusive hotels around Playa del Carmen. Good facilities with nice ocean view.

Reviewed December 26, 2019

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8.0
Excellent
Mark from Portugal
Couple
JUNIOR SUITE DELUXE - ALL INCLUSIVE
Stayed 2 nights in November 2018

Not the best AI but good for the money”

Did two nights here as the price was so good compared to other resorts. For the money it was very good but don’t expect a full all inclusive package.

Reviewed November 15, 2018

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8.8
Excellent
Becky
Couple
Deluxe Junior Suite
Stayed 4 nights in June 2018

Relaxing Vacation ”

pros - Location was perfect if you want to relax, pool, swim up bar, the Morales restaurant and most the staff were great. The beach set up was fantastic - stick a flag in the tree server comes over quick, order food or drink. Food from the bar and grill was good. Cons - all inclusive drinks majorly watered down. Only have a choice of Dos equis for lager. Only actually tasted alcohol in the drinks from the Morales restaurant.

Reviewed June 22, 2018

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5.2
Bradley from United States
Couple
Deluxe Junior Suite
Stayed 3 nights in January 2017

Timeshare not resort”

This is a timeshare. It is filled primarily with retired Americans. They call your room at eight in the morning wanting to pitch you the timeshare. They come to your breakfast table while you're eating breakfast and insists on your attending the show. It will only allow a person to have one towel at the pool or the beach. It requires you to return the plastic card keys or face a five dollar per key charge. The staff's English is unsatisfactory. that he the tub is 89°. They move your room on Saturday rain or shine introducing inconvenience over the weekend for a weekend traveler. They have rules and methods that go unstated until after the guest discovers them. This is not a resort hotel. It is a timeshare.

Reviewed January 31, 2017

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9.0
Exceptional
Diana from United States
Family with teens
Stayed 5 nights in June 2013

It exceeded all expectations”

Food, service, friendly staff, beach

Only issue is we were not told prior to booking we would have to switch rooms until check in. Explanation for Time Share ownership was reasonable and acceptable however when bellhop called for us to move, we were moved to a room that was not clean. It was dirty, disgusting, with odors. We almost wanted to leave the resort. After the room was cleaned, we stayed and the room was fine. It was still a very unpleasant experience based on the premium price we agreed to. We would still return and recommend to others.

Reviewed June 25, 2013

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9.3
Exceptional
Sharon from United States
Family with teens
Stayed 1 night in March 2012

Beautiful resort, great service, we will be return”

Beatiful resort, impeccable service, very upscale rooms, lovely beach

we will definitely return to this resort. the room looked new with granite countertops, dishwasher,beautiful decorating - very upscale. the service was impeccable and the property was well maintained. i really liked the location closer to playa del carmen and beautiful beaches. the beach our front of the hotel was very nice

Reviewed April 11, 2012

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10.0
Exceptional
Raphael from Uruguay
Couple
Deluxe Junior Suite
Stayed 1 night in December 2014

Excelencia”

Todo

Maravillosa

Reviewed December 06, 2014

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10.0
Exceptional
Raphael from Uruguay
Couple
Deluxe Junior Suite
Stayed 2 nights in December 2014

muy recomendable”

servicio en la playa, personal super atento, las piscinas con bar incluido, increíble

Simplemente espectacular!!!

Reviewed December 05, 2014

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9.6
Exceptional
Nam from South Korea
Solo traveler
Deluxe Junior Suite
Stayed 1 night in September 2019

가성비 만점의 숙소”

가격 대비 매우 훌륭합니다. 시설도 잘돼있고 음식도 맛있고 뷰도 좋고 다 좋았어요. 단점은 시내에서 다른 호텔들 대비 거리가 많이 먼 편인데 아침~낮시간엔 셔틀 운영하고 있으니 프런트에 시간표 물어보세요

Reviewed December 26, 2019

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