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Crowne Plaza Key West-La Concha
Crowne Plaza Key West-La Concha
Crowne Plaza Key West-La Concha
Crowne Plaza Key West-La Concha
Crowne Plaza Key West-La Concha
Crowne Plaza Key West-La Concha
Crowne Plaza Key West-La Concha

Removed from saved list

7.8

Very good

1,082 reviews

1,082 reviews

Housekeeping2
See map

9.6

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Original Ghost Tours

30 m

St. Paul's Episcopal Church

30 m

The Peace Store

40 m

Key West Island Books

60 m

7 Artists & Friends Wet Paint Gallery

60 m

Closest landmarks
Crazy Shirts

90 m

Uva Wine Shop & Bar

100 m

Amanda Johnson Gallery

110 m

Montage

120 m

San Carlos Institute - Casa Cuba

130 m

Crowne Plaza Key West-La Concha

430 Duval Street, Key West, Key West (FL), United States, 33040 - See map

Make your best journey to Key West (FL) with the promised standard of IHG Clean Promise, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Key West part of Key West (FL), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Key West International Airport. Rated with 4 stars, this high-quality property provides guests with access to fitness center, indoor pool and outdoor pool on-site.

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Highlights

Check-in [24-hour]

Complimentary WIFi in all rooms

Bar

Exercise area

Laundry service

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Swimming pool [indoor]

Exercise area

Luggage storage

Golf course [on-site]

Your dates are popular among travelersUsers are booking a place in Key West (FL) every 24 minutes on Agoda.com
Value for money7.1
Location rating9.6
Nearest airportKey West International Airport (EYW)
Distance to airport4.9 km

Rooms available at Crowne Plaza Key West-La Concha

Very good
Room comfort & quality

7.6

1 King Bed Deluxe Suite Non-Smoking
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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1 King Bed With Balcony Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 king bed
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1 King Bed Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
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2 Double Beds Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 2 double beds
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1 King Junior Suite Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
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Deluxe Suite With 1 King Bed Non-Smoking
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
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Standard
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 king bed
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1 King Bed Leisure Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
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1 Bedroom Hearing Mobility Accessible Tub Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
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1 Bedroom Hearing Accessible Roll In Shower Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Crowne Plaza Key West-La Concha?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Crowne Plaza Key West-La Concha?

For those who wish to drive their own cars, Crowne Plaza Key West-La Concha has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel.

Is breakfast offered at Crowne Plaza Key West-La Concha?

Adults can enjoy breakfast offered with an additional charge of 20 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Crowne Plaza Key West-La Concha?

Crowne Plaza Key West-La Concha does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Crowne Plaza Key West-La Concha?

The closest airport is Key West International Airport, 4.8 km away from Crowne Plaza Key West-La Concha.

What restaurants are nearby Crowne Plaza Key West-La Concha?

Crowne Plaza Key West-La Concha is located in Key West, famous for good restaurants such as Mattheessen & Magilner's Candy Kitchen, Wine-O and 430 Duval.

What popular shopping places are close to Crowne Plaza Key West-La Concha?

Crowne Plaza Key West-La Concha is located in Key West area which features shopping places such as The Peace Store, 7 Artists & Friends Wet Paint Gallery and Key West Local Luxe.

What are popular attractions near Crowne Plaza Key West-La Concha?

Crowne Plaza Key West-La Concha is located in Key West area, which is famous for attractions such as St. Paul's Episcopal Church, Duval Street and San Carlos Institute.

What popular beaches are close to Crowne Plaza Key West-La Concha?

Crowne Plaza Key West-La Concha is located in the Key West area, which includes South Beach, Fort Zachary Taylor Beach and Dog Beach.

What popular natural sightseeing spots are close to Crowne Plaza Key West-La Concha?

Crowne Plaza Key West-La Concha is located in the Key West area, which is famous for natural sightseeing destinations such as The Oldest House, Fort Zachary Taylor State Historic Park and Fury Water Adventures Key West.

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Explore the neighborhood

What people love about Crowne Plaza Key West-La Concha

  • 8.8

    Excellent

    "Well worth the stay."

    Darren

    |

    April 21, 2022

  • 8.8

    Excellent
    Location

    "This is close to everything the Duval area has to offer."

    Darren

    |

    April 21, 2022

Overall rating:

7.8

Very good
1,082 reviews
Cleanliness
7.7
Facilities
7.3
Location
9.6
Read all reviews >
More about Crowne Plaza Key West-La Concha

More about Crowne Plaza Key West-La Concha

Crowne Plaza Key West-La Concha

Whatever your reason for visiting Key West (FL), Crowne Plaza Key West-La Concha is the perfect venue for an exhilarating and exciting break away. Wherever you want to go, it's easy in Key West (FL) with a stay at Crowne Plaza Key West-La Concha, just 4.8 km from Key West International Airport.
Take advantage of a wealth of unrivaled services and amenities at Crowne Plaza Key West-La Concha. Stay connected throughout your stay with free internet access provided. Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage.
Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at Crowne Plaza Key West-La Concha. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator and a coffee or tea maker are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Crowne Plaza Key West-La Concha. While you're there, be sure to take some time to explore the easily accessible beach. The many offerings at Crowne Plaza Key West-La Concha ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.

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Amenities and facilities
Very good
Facilities

7.3

Most talked about facilities

View

2 mentions

Housekeeping

2 mentions

Internet

1 mention

Languages spoken

  • English

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • On-site entertainment
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]

Available in all rooms

  • A/C
  • Alarm clock
  • Carpeting
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • DVD/CD player
  • Fire extinguisher
  • Hair dryer
  • Heating
  • Iron and ironing board
  • Laptop safe box
  • Linens
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Shower
  • Sleep comfort items
  • Smoke alarm
  • Socket near the bed
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake up call
Food and dining
Breakfast options
  • American
Restaurants on site

430 Duval

  • Cuisine: American
  • Menu: Buffet
Location
430 Duval Street, Key West, Key West (FL), United States, 33040
Exceptional
Location

9.6

Airports

  • Key West International Airport (EYW)
    4.9 km
  • Florida Keys Marathon Airport (MTH)
    79.1 km

Hospital or clinic

  • Truman Medical Center
    770 m

Convenience store

  • Circle K
    830 m

Cash withdrawal

  • ATM
    600 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-18 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)20 USD

The property

  • Number of floors7
  • Number of rooms 160
Property announcements

Please note that the minimum check-in age is 24 years of age. The rate is based on 2 people (see Hotel Policies for extra person fee). Please note that extra person fees, if applicable, will be charged at check-in. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Reviews of Crowne Plaza Key West-La Concha from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.7
Facilities7.3
Location9.6
Room comfort and quality7.6
Service7.9
Value for money7.1
High score for Key West (FL)
Rating
9+ Exceptional (3)
8-9 Excellent (5)
7-8 Very Good (4)
6-7 Good (4)
<6 Below Expectation (9)
Time of the year
Mar - May (8)
Jun - Aug (9)
Sep - Nov (6)
Dec - Feb (2)
All guests (45)
All room types
All languages

Show reviews that mention 

Showing 25 verified guest comments
12
9.0
Exceptional
Stephen from Australia
Couple
Stayed 1 night in June 2011

Great location”

none

The motel is in a great location, the beds are good. The roof top bar and balcony is a great view of the town and for the sunset. Lots of great seafood places to eat on the water. Loved Key West. Great vibe to the palce, good shopping.

Reviewed June 23, 2011

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8.0
Excellent
Mungu from South Korea
Family with young children
Stayed 2 nights in April 2012

Elegant Hotel with a View at Key West”

Location at the heart of Key West

Happy days unforgettable with my family... The top floor view provides the beauty of sunset of Key West and the location of the hotel was more than expected.

Reviewed June 12, 2012

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6.4
Good
Kenneth from United States
Couple
1 King Bed Non-Smoking
Stayed 3 nights in November 2020

Extremely noisy if you are on Duval Street”

I would not recommend a suite on the second floor overlooking Duval St .or any room within 5 floors up or less. This hotel rents to young people that party all night, screaming, arguing, and drinking on the second floor balcony's....without consideration of their neighbors trying to sleep. the couch was dirty and worn out, No daily room service. Our trash cans were full and overflowing after four days, three nights, no towels were changed out , no coffee refills, had to ask for each, , and ended up with a 4 day pile of towels in the corner of the bathroom. Very disappointed for a Crown Plaza property. Had to stay in a Motel Eight once that I would consider 5 star in comparison to this place. Had to wait 4 hours for them to clean the room when my check in time was 1pm. Staff was great no problem there, special thanks to Zena, front desk,(she was great!) but our experience there was terrible compared to last time there 10 yrs ago. From 5+ stars to maybe a 2 star rating. We travel alot, and I dont like leaving a negative review ever, but please be advised.

Reviewed November 27, 2020

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5.6
Amnerys from United States
Couple
1 King Bed Non-Smoking
Stayed 2 nights in September 2019

Not worth the money”

Very small uncomfortable room/bathroom. Dirty furniture. No housekeeping done in our room. Bathroom door let large amounts of water out into bathroom floor every shower. Dirty, smelly elevator. Very disappointed in this Crowne Plaza, felt more like a Quinta Inn. Only plus here is the location because service was plain average. For two nights $450 during September, Fri & Sat, not worth it. Going to Casa Marina next time.

Reviewed September 13, 2019

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4.8
Dixon from United States
Couple
1 King Bed Non-Smoking
Stayed 7 nights in June 2019

Old hotel with lots of history. New staff is ruining it.”

I stayed at La Concha for my honeymoon just last week. There is so much that happened that I can’t fit it into 1000 characters but I will try. 1- The staff (front desk, bellhop, engineer, bartender, servers) all were EXTREMELY rude and unprofessional. If you think (ahh well, I’ll just avoid them and enjoy my stay) good luck. You need to request ice from the front desk because there are no ice machines. Also you will need to request extra towels to sop up your flooded bathroom because the showers leak. I requested 3 times to have it looked at and fixed. 2. The bellhop(all 4 of them) will just stare at you. All day, everyday. I stayed there for 7 nights and never got a ‘welcome, hi, good morning) but when I asked for a cart to lug in my own luggage, he pointed at the carts and demanded that I bring it back where I found it. 3. At one time we went in the elevator and all the lights shut off. So we took the stairs. It took me 4 ppl at the front desk before someone helped me.DONT BOOK

Reviewed June 24, 2019

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8.0
Excellent
Victoria from Switzerland
Couple
Stayed 1 night in October 2012

Nice clean hotel with friendly staff”

roof terrace

The Hotel had a very new looking lobby but the rooms were definitely in the older part of the hotel. The room seemed very cramped so there was not much room for our suitcases. But all in all the room was clean and tidy. Also there is free internet in each room and the bed was very comfortable.

Reviewed October 18, 2012

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6.0
Queenie from United States
Group
2 Double Beds Non-Smoking
Stayed 1 night in March 2018

Above average”

When we open the door , someone ‘s clothes and backpacks is there . Hotel have us the wrong key! And only give us the 4 free drinks coupon...

Reviewed March 24, 2018

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7.2
Very good
Thang
Family with young children
2 Double Beds Non-Smoking
Stayed 1 night in April 2019

It is a little overpriced if it is more than $250 a night.”

The pool is very small. Location is excellent. It is little over price for the hotel of 4 stars. Some of fine finish in the bathroom is not there. There is no ice machine on any floor.

Reviewed April 06, 2019

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6.4
Good
Lesa from United States
Couple
1 King Bed Leisure Non-Smoking
Stayed 7 nights in December 2018

Nice size room, but noisy.”

I feel that they revamped the lobby and made it look really nice. However, the rooms seemed like they slapped on paint and layed carpet. I feel the room is over priced for what we received.

Reviewed January 02, 2019

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6.0
Curtis
Group
1 King Bed Non-Smoking
Stayed 2 nights in May 2019

Disappointed because the manager didn’t respond to my problem like they said they would. ”

My room was the only room in the hotel that had a broken air conditioning all weekend and all they did was give me a fan because nothing else was available. I was told the manager would call me on Monday about comping the room but never heard from him. And I callled and left a message and still nothing. As much money as I spent there I would expect a little better service considering the group I was with had 9 rooms there for the weekend.

Reviewed May 09, 2019

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4.8
Alexis from United States
Group
2 Double Beds Non-Smoking
Stayed 3 nights in November 2020

Unimpressed ”

I booked this hotel mostly for its location. I was happy with that of course. I was just not happy with the hotel itself. The rooms were not as clean as it should have been for our stay during a pandemic. There was still hair in the shower and sink in the bathroom. Not once was our room cleaned while we were there. The staff were not properly wearing their masks and hardly any of the hand sanitizer stations were filled. The front desk staff were very cold and neglected to tell me about any additional charges that were to be put on my card during my stay, EVEN when I asked about additional charges at check in. I was charged a $150 incidental fee at check in (which should supposedly come off 5-7 business days after I have checked out) but I was handed my receipt to find that I will not be getting back the $150 total as I was told. I will be getting back $130 as I was charged for a service and accommodation fee. I honestly was made to feel as if we had spent more money and gotten a fancier room our stay would have been better.

Reviewed November 07, 2020

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10.0
Exceptional
Lonnie
Couple
Standard
Stayed 2 nights in March 2019

Exceptional”

excellent and friendly staff, perfect location and very clean.

Reviewed March 13, 2019

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5.2
Joseph from United States
Couple
1 King Bed Non-Smoking
Stayed 5 nights in November 2019

I do not recommend”

Room and bathroom are tiny. There was no dresser to put clothes in.. Giant cock roach in the room. $43 resort fee is an absolute joke!

Reviewed November 10, 2019

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9.2
Exceptional
Charles from Canada
Family with teens
2 Double Beds Non-Smoking
Stayed 1 night in July 2019

Great Location if you are visiting Key West ”

Classy place

Reviewed August 05, 2019

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5.2
Queenie from United States
Couple
Standard
Stayed 1 night in March 2018

Above average”

The check in employee’s has bad attitude when we are checking and the bathroom has no tissue. I think the clean lady forgot to put it back ..

Reviewed March 24, 2018

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8.8
Excellent
Darren from United States
Group
1 King Bed Non-Smoking
Stayed 2 nights in April 2022

On Duval”

Well worth the stay. This is close to everything the Duval area has to offer.

Reviewed April 21, 2022

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8.4
Excellent
Claudio from Switzerland
Couple
1 King Bed Non-Smoking
Stayed 6 nights in November 2021

Bad experience in Key West”

Despite a great location at Duval St, in downtown Key West and the front desk staff very welcoming, the room at the hotel have a big ventilation problem. The room smelled of damp and mildew. Water was accumulating in the bathroom, which was not ventilated at all. We couldn't open the bedroom window. The room carpet was humid all time. I cannot recommend this hotel.

Reviewed November 30, 2021

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5.2
Linda from United States
Couple
1 King Bed Leisure Non-Smoking
Stayed 7 nights in May 2021

Unfortunately”

When we arrived we were advised of a $43 "destination fee" per night, not sure what that fee was for. Staying 7 night and room had 1 set of towels (1 person) & 1 roll of TP. Called front desk and they provided more. I will add that Raquel was professional and tried to appease as best she was allowed. Unpacked, went to shower & the bathroom was NOT cleaned AT ALL. Hair on floor, in shower, sink....disgusting. Especially during COVID. The front desk offered another room (just unpacked, don't want to do it again) or can send someone now to clean it (after 4 pm). They ended up cleaning the bathroom while we were out to dinner. Miner but, 1 cup coffee pot and no microwave? We were trying to do a 5 star vacation and unfortunately the hotel was not up to par.

Reviewed June 09, 2021

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5.0
THI from France
Family with teens
Stayed 1 night in August 2011

Hotel avec emplacement idéal mais chambre petite”

Son emplacement idéal shopping et sortie nocturne

A notre arrivée la chambre n'était pas prete, il était 19h. Chambre très bruyante donnant sur l'arrière de l'hotel.

Reviewed September 08, 2011

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10.0
Exceptional
Junichi from Japan
Family with teens
2 Double Beds Non-Smoking
Stayed 1 night in August 2013

高級感あふれるホテル”

スタッフ対応、ホテルの清潔さ、立地

キーウエストの中心に立地し、ショッピング、観光にとても便利に活動できる拠点として最高のホテルだと思います。

Reviewed August 22, 2013

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12
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