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The Palms Hotel & Spa
The Palms Hotel & Spa
The Palms Hotel & Spa
The Palms Hotel & Spa
The Palms Hotel & Spa
The Palms Hotel & Spa
The Palms Hotel & Spa

Removed from saved list

8.6

Excellent

1,782 reviews

1,782 reviews

Beach3
Housekeeping3
Swimming Pool2
See map

8.8

Excellent

Location rating score

Excellent location
Popular landmarks
South Beach 730 m
Miami Beach Boardwalk 880 m
Holocaust Memorial 1.7 km
Collins Avenue 1.8 km
Lincoln Road Mall 2.2 km
Española Way 2.4 km
Art Deco Historic District 2.9 km
Ocean Drive 3.2 km
South Pointe Park 4.5 km
Jungle Island 5.5 km
Nearby landmarks
Blank Canvas Gallery 400 m
Scott Rakow Youth Center 610 m
South Beach 730 m
Ocean View Post Office 780 m
The Scott Rakow Youth Center 820 m
Miami Beach Boardwalk 880 m
Miami Yogashala 940 m
Arthur Godfrey Road (41st Street) 1.0 km
Miami City Ballet 1.0 km
Collins Park 1.1 km

The Palms Hotel & Spa

3025 Collins Avenue, South Beach, Miami Beach (FL), United States, 33140 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the South Beach part of Miami Beach (FL), this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Lincoln Road Mall as well as South Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

880 meters to Miami Beach Boardwalk

Check-in [24-hour]

Excellent room comfort & quality

Private beach

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Valet parking

Complimentary WIFi in all rooms

Check-in/out [express]

Spa

Swimming pool [outdoor]

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Miami Beach (FL) every 4 minutes on Agoda.com
Value for money8.2
Location rating8.8
Nearest airportMiami Seaplane Base (MPB)
Distance to airport5.9 km

Rooms available at The Palms Hotel & Spa

City View Room, 1 King
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Oceanfront - 1 King Bed
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Superior King Ocean View
...
  • Room size: 43 m²/463 ft²
  • Ocean view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Premier Room king bed
...
  • City view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Double Room with City View
...
  • Room size: 21 m²/226 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Oceanfront - 2 Double Beds
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Premier Room 2 Double Beds
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Partial Ocean View 1 King Bed
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premier Double Room with City View
...
  • Room size: 26 m²/280 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Partial Ocean View 2 Double Beds
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at The Palms Hotel & Spa?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at The Palms Hotel & Spa?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Palms Hotel & Spa?

For those who wish to drive their own cars, The Palms Hotel & Spa has a car park available for guests. Parking is available for a fee of 42 USD per day. Parking options include a full-service valet for total ease.

Is breakfast offered at The Palms Hotel & Spa?

Wake up to a great buffet breakfast at The Palms Hotel & Spa. Adults can enjoy breakfast offered with an additional charge of 31 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Palms Hotel & Spa?

The Palms Hotel & Spa features an on-site restaurant for your dining convenience.

What is the smoking policy at The Palms Hotel & Spa?

The Palms Hotel & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Palms Hotel & Spa?

The closest train, metro, or bus station is Metrobus, 2.0 km away from The Palms Hotel & Spa.

What restaurants are nearby The Palms Hotel & Spa?

The Palms Hotel & Spa is located in South Beach, famous for good restaurants such as Barok Miami Beach, Essensia Restaurant & Lounge and Coral Restaurant.

What popular shopping places are close to The Palms Hotel & Spa?

Shopping options in The Palms Hotel & Spa’s South Beach neighborhood include Fifth & Alton, The Dog Bar and Whittall & Shon.

What are popular attractions near The Palms Hotel & Spa?

The Palms Hotel & Spa is located in South Beach area, which is famous for attractions such as Lincoln Road Mall, Ocean Drive and Art Deco Historic District.

What popular beaches are close to The Palms Hotel & Spa?

The Palms Hotel & Spa is located in the South Beach area, which includes South Beach, 12th Street Beach and Hyde Beach.

What popular natural sightseeing spots are close to The Palms Hotel & Spa?

The Palms Hotel & Spa is located within South Beach, which makes it conveniently close to natural sights including The Advantaged Yacht Charters.

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Explore the neighborhood

What people love about The Palms Hotel & Spa

  • 9.2

    Exceptional

    "The Palms Hotel was just gorgeous."

    Ellen

    |

    November 12, 2021

  • 10

    Exceptional

    "Everything was perfect"

    Marco

    |

    August 7, 2021

  • 9.6

    Exceptional

    "It's a really nice property, the rooms are great and it's well maintained."

    Mary

    |

    July 20, 2021

Property ranking|Compared to 490 Miami Beach (FL) properties
See all rankings
Cleanliness score
9.2/10
Service score
8.7/10
Value for money score
8.2/10
Location score
8.8/10
Better than
99
%
of Miami Beach (FL) properties
Better than
97
%
of Miami Beach (FL) properties
Better than
96
%
of Miami Beach (FL) properties
Better than
92
%
of Miami Beach (FL) properties
Overall rating:

8.6

Excellent
1,782 reviews
Cleanliness
9.2
Facilities
8.7
Location
8.8
Read all reviews >
What travelers say they love:
Room was clean.
michelle from United States
Couple
More about The Palms Hotel & Spa

More about The Palms Hotel & Spa

The Palms Hotel & Spa

The convenience of city access and the beauty of an ocean view are both yours to enjoy when you stay at The Palms Hotel & Spa just minutes from the heart of Miami Beach (FL). Take your time to enjoy the sun, surf and all that comes with it when staying at The Palms Hotel & Spa, just 2.3 km from South Beach.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Palms Hotel & Spa. Stay connected throughout your stay with free internet access provided. Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage.
The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Palms Hotel & Spa. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the The Palms Hotel & Spa.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at The Palms Hotel & Spa are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a coffee or tea maker is available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at The Palms Hotel & Spa, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Palms Hotel & Spa has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, salon, steam room and spa. The many offerings at The Palms Hotel & Spa ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at The Palms Hotel & Spa gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the souvenir shops.


Around the property

Venture outside the hotel and explore Miami Beach (FL). You're sure to want to visit Ocean Drive located 3.1 km away, among the most sought-after photographs for anyone visiting Miami Beach (FL). Nearby The Palms Hotel & Spa only 870 m away is the Miami Beach Boardwalk, which makes it easy to hop into a boat to explore the area by water.


Reasons to stay here

Verified reviews score this hotel higher than 96% of accommodations in the city on value for money.
This hotel's facilities score higher than 98% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 98% of other options in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Food & Dining

2 mentions

Beach

2 mentions

Swimming Pool

1 mention

View

1 mention

Languages spoken

  • English
  • Croatian
  • Dutch
  • Filipino
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Ukrainian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • Pool with view
  • Private beach
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car power charging station
  • Parking [paid]
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Fan
  • Fitness club privileges
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Streaming movies
  • Swimming pool [direct access]
  • Toiletries
  • Towels
  • Trouser press
  • Umbrella
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Gluten-free
Restaurants on site

Essensia Restaurant

  • Cuisine: American, Local
  • Menu: Buffet, A-la-carte
Location
3025 Collins Avenue, South Beach, Miami Beach (FL), United States, 33140
Excellent
Location

8.8

Airports

  • Miami Seaplane Base (MPB)
    5.9 km
  • Miami International Airport (MIA)
    16.4 km

Public transportation

  • Metrobus
    2.0 km

Hospital or clinic

  • Mount Sinai Medical Center
    1.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • South Beach
    730 m
  • Miami Beach Boardwalk
    880 m
  • Holocaust Memorial
    1.7 km
  • Collins Avenue
    1.8 km
  • Lincoln Road Mall
    2.2 km
  • Española Way
    2.4 km
  • Art Deco Historic District
    2.9 km
  • Ocean Drive
    3.2 km
  • South Pointe Park
    4.5 km
  • Jungle Island
    5.5 km

Nearby landmarks

  • Blank Canvas Gallery
    400 m
  • Scott Rakow Youth Center
    610 m
  • South Beach
    730 m
  • Ocean View Post Office
    780 m
  • The Scott Rakow Youth Center
    820 m
  • Miami Beach Boardwalk
    880 m
  • Miami Yogashala
    940 m
  • Arthur Godfrey Road (41st Street)
    1.0 km
  • Miami City Ballet
    1.0 km
  • Collins Park
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 2 year(s).

Children 2-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-in until00:00
  • Check-out until11:00

Getting around

  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)31 USD

The property

  • Number of bars/lounges2
  • Number of floors12
  • Number of restaurants1
  • Number of rooms 251

Parking

  • Daily parking fee42 USD
Property announcements

Guests must be 21 years of age or older to check in. Please note the cancellation fee is subject to tax. Please note the Breakfast Included rate includes breakfast for 2 guests. Additional charges apply for further guests. The Resort Fee includes: - Unlimited WiFi - Fitness centre access - Beach chair access - Beach towels - Beach umbrellas - Pool access - Daily newspaper - Local and toll free calls (up to 15 min per day) Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Reviews of The Palms Hotel & Spa from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.2
Facilities8.7
Location8.8
Service8.6
Value for money8.2
High score for Miami Beach (FL)
Rating
9+ Exceptional (24)
8-9 Excellent (6)
7-8 Very Good (2)
6-7 Good (2)
<6 Below Expectation (5)
Time of the year
Mar - May (8)
Jun - Aug (13)
Sep - Nov (7)
Dec - Feb (11)
All guests (113)
All room types
All languages

Show reviews that mention 

Showing 39 verified guest comments
12
9.6
Exceptional
Rachel from United States
Couple
Double Standard
Stayed 1 night in January 2021

Tropical Oasis”

The Palms is a lovely resort - located on the beach with a restaurant that overlooks the pool/Tiki area. Lots of birds and pretty scenery by the pool. The staff is wonderful and very accommodating. Unfortunately, I only stayed for one night. However I will definitely stay again the next time I’m in Miami.

Reviewed January 16, 2021

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10.0
Exceptional
Danny from United States
Couple
Oceanfront - 1 King Bed
Stayed 1 night in December 2018

Spectacular and Beautiful ”

The entire stay was simply flawless. From being greeted and led through the doors that opened automatically into the refreshingly cool, beautiful lobby. We immediately noticed that there was a wedding party, and understood why they had selected this venue. Check in was fast and courteous. We were in our suite within 5 mins of arriving to The Palms. We were both astounded by the beauty of our oceanview suite...the suite was plush. The fixtures, accessories, and layout made the room super comfortable and elegant. The bar was quite nice and being able to walk to the boardwalk and beach was everything one could ask for. Check out was even easier and more expedient than check in. Suffice to say, we'll be back!

Reviewed December 20, 2018

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9.2
Exceptional
michelle from United States
Couple
Standard Room
Stayed 3 nights in February 2021

Awesome!”

We stayed for 4 days/3 nights! The hotel was beautiful. Very Caribbean feel. Room was clean. Loved the Aveda products. Food and drinks are a bit pricey. Food was just ok. We loved the atmosphere. Beach was great. They would set up chairs and umbrellas early in the morning. Never had an issue finding a spot. The only thing we didn’t like which wasn’t even the hotel’s problem was the construction right outside of the hotel. Other than that we’d come back!

Reviewed February 15, 2021

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10.0
Exceptional
Milagros from United States
Family with teens
City View Two Double Beds
Stayed 1 night in June 2018

Exceptional”

I think the hotel it’s beautiful but it was too busy because of the weddings very loud people at the lobby !! The pool was packed too small for so many guests I loved the food and the service at the beach was super good Angel who helped us was super nice! This a hotel more for family trips! I came with my daughter and husband we had a great time!!

Reviewed July 02, 2018

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10.0
Exceptional
Wade from United States
Couple
Premier Room king bed
Stayed 3 nights in March 2021

Love this place! ”

Perfect place in Miami. Right on the beach, not far walking to other places nearby. Highly recommend this place!

Reviewed March 08, 2021

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10.0
Exceptional
Laura from United States
Group
City View Two Double Beds
Stayed 1 night in June 2018

LOVED this hotel”

My friends and I stayed here for my bachelorette and we were so happy with our choice! The pool area exceeded expectations and the beach staff were so nice!! Rooms were great and super comfortable! I would definitely stay here again!

Reviewed June 13, 2018

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10.0
Exceptional
Hanaa from United States
Business traveler
Standard Room City View
Stayed 3 nights in August 2018

Amazing customer service”

I love everything about the Palms except the food which was still Ok but I expected to be higher quality since the venue is excellent in all other areas

Reviewed August 09, 2018

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10.0
Exceptional
francisco from United States
Family with young children
Double Room with City View
Stayed 1 night in February 2021

Great stay. ”

Had a wonderful time at the palm. Wife enjoyed the spa.

Reviewed February 15, 2021

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8.4
Excellent
Mark from Australia
Family with young children
City View Dbl
Stayed 4 nights in March 2019

Excellent Hotel - improvement needed with booking system”

Great Hotel, very clean with great room. Very nice pool and facilities. A little disappointed that when checking in via AGODA booking that the Hotel attempted to place us in an inferior room that we had booked and paid for and was clearly shown in the booking email. Secondly both my credit cards were rejected which made us feel the problem was at our end. We had to challenge both these issues which were the hotels errors not ours.

Reviewed April 08, 2019

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6.8
Good
Stephen from United Kingdom
Family with teens
Stayed 3 nights in August 2018

Family 3 day stay at Palms Hotel & Spa”

A lovely hotel with a relaxing exotic vibe and not too busy. We ventured down the boardwalk into SouthBeach and the Palms was one of the best on this stretch compared to the rowdiness of some. At first impression the hotel did seem a little far out, but the free Trolley on Collins Av is frequent and easy to get nearer the restaurants and shops. It’s a bit pricey to eat in the hotel as a family, so in the evenings we ventured down to Lincoln Rd where’s there’s plenty of choice. There’s a Starbucks, Subway and supermarket Less than 5min walk away so ideal for breakfast/lunch. We did have lunch at the pool bar and was nice but a bit pricey. I accept but disagree with the resort fee when you only get slow Wi-fi and towels.. but paying 18% service charge when going to the bar to get your own drinks is so wrong!! Unfortunately the sea was full of seaweed & looked awful so stayed by pool . Also a smell of sewerage every day coming from somewhere. Overall a nice break but won’t rush back.

Reviewed August 16, 2018

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8.0
Excellent
Sharline from United States
Group
City View Two Double Beds
Stayed 4 nights in May 2018

Very good”

Staff need a little improvement on their customer service it took 24hrs before i received a wine opener in my room even thou i called 4 times to remind them. First request was done when i ordered our meal it was 5 of us with 2 rooms we were celebrating my birthday and had to wait till the next day to open a bottle of wine because they forgot to put opener on the dinner tray. I was told they were short staff for the night and it would take some time so i guess that meant 24hrs. That is my only complaint other than that the hotel overall was good.

Reviewed June 03, 2018

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10.0
Exceptional
Ozen from United States
Family with young children
Stayed 5 nights in June 2018

OMS”

We had a great time at the Palms!

Reviewed July 03, 2018

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5.6
Paola from Italy
Family with young children
Premier Room 2 Double Beds
Stayed 2 nights in December 2018

Not a hotel for families and huge mistake ”

We always travel as a family with two small children around the world in 4sup or 5 stars hotels and as always be brought our own milk for my babies but in the hotel they weren’t able to simply warm up our milk (never happened before) and so we had to order it from the room finding our only at the bill that for two biberons of milk we were charged every time 16 dollars! Crazy! Never ever happened for a milk. The second and most unbelievable thing that we experience was shocking. At the moment to leave the hotel and jump in the taxi the two men working there with the luggage’s forgot to put one of our luggage in the taxi and we found it out only once at the airport but the hotel charged us for the second taxi they sent to the airport with the missing luggage even if it was their mistake. Unacceptable!

Reviewed December 13, 2018

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6.0
Susan from United States
Couple
City View Room, 1 King
Stayed 7 nights in February 2018

Very small inconvenient room layout and little storage. Great for 2 nights max”

Work out facility needs considerable attention, rooms are more suitable for one occupancy. Beach area is great, but needs more local water sport rental options. Bathroom layout and lighting is very aweful if u are a woman who applies makeup or uses hair tools. Lighting is really bad! Nice robes and slippers.

Reviewed February 19, 2018

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10.0
Exceptional
Christian from United States
Couple
Oceanfront - 1 King Bed
Stayed 1 night in January 2020

The hotel is a gem. It is beautiful inside and out. The service is exceptional as well.”

The property reminds you of a tropical getaway. The staff is very nice and will make your stay even better.

Reviewed January 15, 2020

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8.4
Excellent
Ronald from United States
Family with teens
Premier Room 2 Double Beds
Stayed 4 nights in October 2019

Relaxing 4 days”

Very friendly staff, clean facility, nice pool area and landscaping, room was very clean, beds were very firm...too firm for us...overall a enjoyable stay

Reviewed October 24, 2019

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10.0
Exceptional
kauser from Canada
Couple
Oceanfront - 1 King Bed
Stayed 2 nights in December 2018

This hotel was exceptional! Erwin the asst manager was so accommodating! Beautiful boutique hotel!”

Exceptional!

Reviewed December 29, 2018

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4.8
torrance from United States
Family with young children
City View Room, 1 King
Stayed 3 nights in July 2018

Not a good experience ”

The lobby is nice, I like the resort decort and lots plants. 1 of the 4 elevators were out of service, another one is very slow it’s acting up, the other 2 elevators has strong urine smells, it’s quiet gross, the staffs are nice for the most part, some are friendly and some aren’t. The shower head was leaking, molds are presented in the bathroom. I was never offered any service at the beach area. $28 of resorts fees are steep for what was offered

Reviewed July 05, 2018

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10.0
Exceptional
Cristina
Couple
Premier Room king bed
Stayed 2 nights in August 2018

Clean, close to the beach, beautiful restaurant terrace, nice pool”

Natasha from front desk was a sweetheart We really enjoy our stay Definitely coming back

Reviewed August 31, 2018

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6.8
Good
Rafael
Family with young children
Double Room with City View
Stayed 1 night in January 2019

Regular beach hotel, but expensive.”

Two days after check out I was charged on the credit card for something I don't recognize. I e-mailed asking for full invoice and didn't recieve it. No activities for small children.

Reviewed January 31, 2019

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12
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