Good 6.9
Based on 3 reviews
Excellent 8.1
Based on 1631 reviews

Verified traveler reviews

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Good



based on 3 reviews
  • Cleanliness 7.3
  • Facilities 10.0
  • Location 8.7
  • Room Comfort/Standard 4.0
  • Service 8.0
  • Value for money 6.7
  • Food/Dining 4.0

Ernesto from Puerto Rico
Solo travelers
a nice stay in a...
cleanliness and location are great!
breakfast could have been better!
Reviewed June 19, 2016

Fabio from Austria
Families with young children
Ideal for families. We are...
Excellent facilities and great location.
Breakfast could've been better
Reviewed June 18, 2016

Juan from United States
Groups
Customer service lacking
The water park, rides, room was comfortable. The best was the staff at the boat rides, great service!
They closed pool for 24 hours, the staff at the pizza place were very rude, the ice maker only made a few ice, once we check in at and look around went up to the room the keys did not work, and every ...
Reviewed June 17, 2016

Christopher from United States
Families with young children
Exceptional
All of the Amentities were amazing! Both my 6 yr old and my 10 month old enjoyed themselves! As well as my husband and I!
Reviewed June 14, 2016

Anonymous from United States
Families with young children
Staff doesn't care about guests!
Decent pool/water/activity areas, but most are not free.
Very, very, very poor guest service. Cashless resort was not for the convenience of the guest, but for employee theft. Blood on bathroom towel. Crumpled, old hot tea bags and opened coffee setup in ...
Reviewed June 14, 2016

Patricia from United States
Couples
Great facilities at a great...
I live locally and love to get away nearby home for relaxation and fun. Very enjoyable and very friendly staff. Clean "basic" rooms. Comfortable bed and pillows. Great working a/c. ...
The ice machines barely worked. I had to go either to another floor or the front desk to get ice. Many times there was standing water in the elevator which could've been dangerous, however, could...
Reviewed June 14, 2016

Maryanne from United States
Couples
Would stay again
Nice place for the price, n were able to use the amenities as part of Summer bay...I was a little disappointed in the beach area with the water area,..nothing much n wasn't clean looking at all......
The beach area wasn't really kept clean nor the water rides..they sell tickets for local attractions,but their prices were more then online, not much of a deal..
Reviewed June 13, 2016

Anonymous from United States
Families with older children
Good
Don't like the pillow
Reviewed June 07, 2016

Jodi from United States
Families with young children
it was fare for the...
the aqua swim place and the pirates water park
it took forever to get hot water, when doing a breakfast presentation the rep that signed us up for it said that we could get CASH, not true at all. then the cable keeped going out. didn't like ...
Reviewed June 03, 2016

Christine from United States
Families with young children
Be prepared to pay for...
Breakfast was decent. Eggs, sausage, cereal, muffins, etc. Staff was nice.
The beds were so hard. Not one member of my family slept comfortably. Every resort amenity came with a price. The water playground and Buccaneer Bay look nice but be prepared to pay over $100 on each ...
Reviewed June 01, 2016


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