Great place but needs to improve on cleanliness”

Nova had been our place of choice whenever we go up to Cameron Highlands. Its location is excellent and you get a mini mall with great food options on the ground and first floor. We first stayed in Nova back in 2015 for 5 nights and honestly, the experience was wonderful! The cleanliness, the friendly and helpful staff, everything was just perfect and we loved the place. So much so that we booked again with Nova for another 5 nights back in end of March 2017. How 2 years made a difference. While staff was still very friendly and helpful, cleanliness of the room took quite a hit. There was a moldy smell in the room and the sofa could use a bit of cleaning. Washroom cleanliness was also in disarray. We were quite shocked how it was nothing like the Nova we experienced back in 2015. Nonetheless, we made the most of the stay except that we wished Nova had been better maintained. In May 2017, I had a business trip down in Ipoh and took the opportunity to again book with Nova for 6 nights, hoping the March stay was a one-off but that hope was quickly dashed when again, cleanliness of the washroom, bedroom and kitchen was below expectations. Frankly, even after this, we would still support Nova in hopes that it would up its ante when it comes down to cleanliness because everything else about the place is pretty much rock solid. It would be a real shame if people started giving up on Nova over something that can be easily corrected. We will very likely book again with Nova when we go back for another long vacation in 2018 but if cleanliness continues to take a beating, it would make it very much harder to justify returning to Nova again.

A Very Pleasant stay & Very Nice Apartment!!!”

The apartment is very clean, new & beautiful! The location is ideal, with shopping mall, groceries stores like 7 -11, convenient store - watson, eateries, small fruit stalls. clothing store, etc. Hey...there is even a bike shop there too....great place!!!! ...and they rent bikes to ride too (up sungai palas BOH & gunung brinchang & beyond....) The place / apartment is quiet, peaceful and not crowded. The area is surrounded with plush green trees & hill. Nice view from the apartment balcony / windows too. The 3 bedroom apartment is located on a new wing building, just adjacent to the mall & mini funfair building. I would definitely choose stay here again. No doubt, I would return here for my next visit to Cameron Highlands. A Wonderful resort.

Helpful and Friendly Staff”

I was very happy for my stay with Nova Highlands Resort and Residence. The staffs are helpful and friendly especially Ms. Norni (Supervisor For Reservation Department) & Ms. Nana both of them willing to listen and resolved the problem that customer facing. when I amended my stay from 4 nights to 2 nights and I facing double amount charged for my stay Ms. Norni was not hesitate to help me and resolved my problem. Thumbs up for the good customer service at Nova Highland. Will recommend my friends to stay in Nova if they visit Cameron Highland.

december 2016 Cameron holiday”

Well, we have booked two unit of three bed rooms via agoda.com but upon check in one apartment unit all the three bed room were in the mess ,cake all over the kitchen, meaning without house keeping done prior to our check in, we check in after 3.45pm on 17 Dec 2016. the following day, when we return in the evening hour, room number 506 were found without tower (suppose to have 6 pieces of tower for the house guest), we need to call for room service for assistance. over the location , facilities is great. Direction to Nova Highlands, The retreats were not given proper signage for driver to park at the apartment (we have correspond via messenger App, staff name ms. Mei king also didn't provide sufficient information as we have two weeks ahead prior to the visit at Nova highlands). Hope the above information will be channel to the dept concern for enhancement and improvement

Wonderful economical stay”

Really impressed with the hotel setup. I would grade it as 4 star hotel room setups. Cozy, clean and modern setup. Brought my wife as surprise visit to Cameron and 1 night stay at Nova Highlands Resort and she was totally happy. I would say worth stay. Its in cetre of brinchang where you can go for shopping, food and site seeing next to you. Recommend this hotel. Thank you.

Clean rooms, good location”

We stayed at the Nova Highlands for a night but even so, we were really impressed with the hotel. It was very very clean and the whole studio apartment had this cozy feeling to it. Only problem is they do not have breakfast so we had to head to the shopping mall located on the ground floor to Old Town kopitiam. Over all this hotel is worth the price you pay for and we will definitely return to stay here in the future

One of the best accomodation in Cameron Highlands”

Travelled with family and young children. The hotel location is in Bukit Brinchang, one of the highest place in Cameron Highland. The location was very good, and very cool too. The hotel itself is quite good, the room is big and complete with all the amenities. Will definitely travel again here soon.

Fastest ever”

Been to Malaysia for a few days and my experience was bad, food served slowly, check in was slow. Everything is slow. But I was astonished by the speed nova highlands produced, its is way much faster than any other place.check in was within 5mins, service crew brought a towel up within 10 mins and it's a weekend where it's very packed. Good job Nova. Cleanliness is also way better than other 3 star rated hotels I stayed when in Kuala Lumpur

Good value under special promotion”

We booked a 1 bedroom suite through Agoda, which included breakfast and free entrance tickets to 3D museum at a very good rate. Plenty of free underground carparks were available (shared with the Aranda Nova Cameron Square Shopping Complex) and the carpark lift will take you right to the room level. Check in was slightly slow but the receptionist was helpful and courteous. The suite (#610) that we stayed at was clean, spacious and well ventilated, with ceiling fan at the sitting room, standing fan at the bedroom, and large floor-to-ceiling sliding windows leading to the balcony. No hairdryer was provided in our room but I guess you could just ask for one from the reception desk if needed. WIFI signal was strong and the speed was more than adequate ~4 Mbps (the wireless router was located just outside our door!). Breakfast was not impressive, but offered a reasonable selection of choices with regular top up. The only not so nice feeling was that the Nova Highlands cafe (where breakfast was served) was located exactly next to the basement (B1) carpark. The hotel could consider using roller blinds at strategic locations to hide the direct view to the basement carpark and moving traffic. For dinner, do check out the wonderful Home Town Steamboat restaurant at Shopping Complex Level 1. Bee farm, butterfly park and strawberry farm are all within a short walking distance away. Access road to BOH Sg. Palas Tea Centre is just across the main road. All in all, a very nice stay if the rooms are on special offer.

Great location & spacious room”

Hotel located near many attractions in Cameron Highlands. There's minimal time spent driving especially traffic build up along the single road running through Brichang. Near bee farm, vegetable farm, Strawberries farm, BOH tea plantation, water cress farm. Room wise - is clean. But towel provided seems not to be 100% cotton, cannot absorb water when used. Breakfast is simple but can be filling (fried rice & stirred fried noodle). I got a 2 beds room - has reasonable space remaining.

Exceptional”

I choosed Nova Highlands for my second visit to Cameron Highlands. Me and all of my family members were happy and satisfied with the room. Definitely will come again.

Very spacious”

My room was one bedroom suite twin bed. The room it very spacious, suitable for big family (with additional matress). There are mini-room inside the room just for the bed. divided by glass wall with sliding glass door. But, because of the room design, it felt a bit awkward watching TV through the glass. it's either 'if you want to watch TV, you have to go to the living room', or 'if u want to sleep, you can only watch the TV through the glass wall of the room'. The room provided microwave oven and mini refrigerator (which is very nice to have), but does not have iron (which is very cheap compared to the oven). The bedding is hard and uncomfortable. it felt like you are sleeping on a cheap matresses. However, the location is very convenient as it is near to 7eleven, watson, and other food amenities. But, the reason I bring my family to come to cameron highland is because I want to get relaxed and to get more privacy while enjoying the panorama. So, next time I rather book other most known hotels such as copthorne, heritage and century pine because you can get almost the same price with this type of room. the only difference is that this room is a bit spacious and has a microwave oven.

Would come again”

The apartment unit is spacious and have beds for up to 6 pax. I like how the apartment is huge and parking was easily available near to the lift. Toilet was okay but not spotless clean. The only problem we had when we got there is the signboard was confusing because this nova highlands have both hotels and residents. We went to the wrong building (residents) which had shopping mall underneath. We end up asking people where is the reception for the hotel. The reception was not connected to the shopping malls but only 50-100 metres away. Another minor issue was the hotel didnt provide any towels and we had to call and asked for it but everything was sorted. In a nutshell, if you are travelling in a big group 4-6 pax this hotel is really decent for that and the location is just right next to the main road . Would definitely visit again.

best stay ever!”

well this is the second time i came here for a 3 day 2 night stay and its much better than before as they take note for my past stay which i complaint abt the toilet cleanliness and of course they did ask me for the room cleanliness's feedback whether it reached my expectation or not and of course im satisfy enough. also for the room its superb with their privacy and the separation of the living room, the kitchen and also the bedroom. me and my husband were really satisfy and we'll stay at this same residence every time we come to cameron highland in future for sure! Thanks.

Great Hotel with perfect spot for stay”

I've stay for a night with my family in September. My first impression was this hotel suite with their newly hotel in town. Great room (mini studio) comes with so called "mini bar" and isolated bedroom with glass door as you can watch tv from your bed. I've been stayed couple time in cameron highland at 2-3 hotels and what i can assume this is the most value to your money as compare with other hotels based on the facility inside it. I didn't take with breakfast as you can have your meal downstairs at Old Town White Coffee. This hotel very near to several tourist attraction especially BOH Sg Palas.

The scenery is gd n all the amenities around. Its in the centre of everything very convenient”

The only set back are the water hose at toilet bowl was leaking so de whole toilet wet. The worst n very inconvenience were, we whole family had to log in wifi everytime we came back from outings. The wifi never covered all our hps. Last 2 days 2 of our hp went without wifi connections n we couldnt do any watsapping. That was the setback. Because of these we might reconsider taking same hotel next time, as we intend to comeback to Cameron Highland in one mths time.

HIGHLY RECOMMENDED”

very nice hotel to stay, room is clean and big, staff very friendly, top of cameron highland so at night you will freeze! but dont go when peak season, we pay rm340 for the room, normal price should be rm180. BUT HIGHLY RECOMMENDED YOU ALL STAY HERE. FANTASTIC EXPERIENCE

preferable hotel to stay in cameroon highlands”

im staying 3 days 2 night at hotel taking suite room, surprisingly the area is huge can allocate 6 adult. the room is clean during check in. water heater pressure is awesome! got ample parking, tealive, domino :-O. there is a muslim shop for late night supper also can be found easily. cons - not very soundproof but who cares with the rate given! will choose this hotel again if coming cameron highland next year!

I have arrived at 1.30am. The staff was very helpful at the reception. Able to check in really fast.”

We were taken twin shared room a 3 bedroom apartment. It was so clean & confort for family stay. Thank you so much to the staff of Nova Highlands Hotel. They were so kind.

Excellent”

Surpisingly the room was very spacious, very clean. My young children abdolutely enjoyed it. Located above Cameron square (apparently the only shopping mall in Cameron Highlands), the access to facilities were perfect. Eateries were aplenty. Highly recommended for the price we paid.