Excellent 8.7
Based on 297 reviews

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About this property

Description

Guests will find all of the finest amenities in each of the 23 rooms in this popular hotel. Guests will find air conditioning, bathrobes, a daily newspaper, desk, and hair dryer waiting in each room. For the comfort and convenience of guests, you'll also find 24-hour room service, an elevator, a coffee shop, a bar/pub, laundry service/dry cleaning, a restaurant, and room service on-site. Guests may take advantage of sporting or leisure activities such as massage treatments, a sauna, and a spa at this hotel. With a full range of popular amenities and a friendly, caring staff, it's no wonder guests keep returning to Nova Hotel. To make your reservation, just enter your travel dates on our secure online booking form and submit.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Ticket service
  • Tours

Dining, drinking, and snacking

  • Convenience store
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Newspapers
  • Postal service
  • Shared lounge/TV area
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/check-out [express]
  • Check-in/check-out [private]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • French
  • German
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Stay for free if using existing bedding.
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 16 USD
Breakfast Charge (when not included in room rate): 5 USD
Check-In From: :00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0. Km
Distance to Airport: 38.0 Km
Internet Usage Fee: VND
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 8
Number of Restaurants: 1
Number of Rooms : 23
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2010
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type
Excellent



based on 297 reviews
  • Cleanliness 8.7
  • Facilities 7.9
  • Location 9.0
  • Room comfort and quality 8.9
  • Service 8.7
  • Value for money 8.8
  • Food and dining 7.9
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Michael from Thailand
Solo traveler
Superior Double
Stayed 6 nights in September 2016
Budget room, amazing staff.
Two of us spent a week playing golf in Hanoi and the Nova Hotel was a perfect place to stay. My room was small, inside, very clean, air-conditioned, with a big-screen TV. Best of all was the staff. I've been around the service industry for 45 years and these people rank with the best. Cheerful, helpful, ready to go above and beyond what is necessary. I'd go back in a heartbeat. Good breakfasts too.
Reviewed September 21, 2016
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Mikk from Canada
Couple
Deluxe City View
Stayed 2 nights in September 2016
Great customer service
We booked late, just 5 hours before we arrived and asked for a ride from the airport. We were pleasantly surprised to find a taxi waiting for us. They provide a map of the old quarter and point out some places to eat, each one was worth visiting. Room was nice and clean, only thing is you're in the old quarter, so you will hear lots of traffic going by, but it's the same with every other hotel. Breakfast is quite good as well. We will try to stay there again when we are back in Hanoi.
Reviewed September 20, 2016
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HEW from Malaysia
Solo traveler
Superior Double
Stayed one night in September 2016
worth the price
A la carte breakfast is good, portion is more than enough. The kind waitress gave me two pieces of Vietnam mooncake. Staff is very friendly and helpful. Rooms do not have windows, but comfortable bed. It was my mistake to leave my money in the room, when I reached my country home, i found out $100 ringgit malaysia was stolen.
Reviewed September 19, 2016
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Andy from Australia
Business traveler
Superior Double
Stayed one night in August 2016
your staff very very good you're so lucky to have them
Reviewed September 06, 2016
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Cassandra from United States
Solo traveler
Superior Double
Stayed one night in August 2016
Awesome place
Great location, great price, awesome breakfast and ridiculously nice and accomadations n friendly staff.
Reviewed August 31, 2016
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julien from France
Couple
Superior Double
Stayed 2 nights in August 2016
it s OK for a short stay
The stay was pretty good there.. just surprised the toilet was inside the shower (?!) don't see that on the pictures.. staff is really nice and helpful to get an activity or directions
Reviewed August 15, 2016
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Stacey from Australia
Solo traveler
Superior Double
Stayed 2 nights in August 2016
Friendly, comforting, perfect location
I can not fault my stay here. When I arrived in Hanoi it was quite late, but the reception were there with big smiles to greet me (as they always did). This also happened whacen I arrived back from Sapa VERY early! The breakfast every day was delicious, the help from EVERYONE was so lovely, and as a solo female traveller is always so comforting. Ryan especially helped me out with all my travel plans, having various tours prepared which were organised so well! And the location is perfect, being able to walk around old quarter, to the lake and all the yummy food stalls. Cannot fault it xx
Reviewed August 13, 2016
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Ian from Philippines
Solo traveler
Superior Double or Twin Room
Stayed 5 nights in June 2016
Good
Free Breakfast!
Reviewed July 12, 2016
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Oon from Malaysia
Couple
Superior Double
Stayed 3 nights in June 2016
Best staff services ever
Had a 3 nights stay in this hotel. I've gotta say the staffs here are amazing, including the manager, who helped us with everything throughout the trip. From booking a Halong Bay day trip, street directions/ info, airport transfer, and even which shop to go to for lunch. I just can't say enough about how nice all the staffs are, I mean ALL.. In case anyone is wondering about the prices of Halong Bay trip. Although you may see cheaper prices all around the streets compared to the one offered by the hotel. The catch is those cheaper ones May not include some of the ticket prices such as kayaking, cave entrance etc.. For airport transfer to the airport, I reckon just book it through the hotel because it cost the same as the one I took from the airport to the hotel by meter Hotel and room is very clean, with a perfect location for me. Breakfast is great too with choices between bread egg (all kinds of preferences) set to chicken/ beef noodle soup. Drinks (incl. coffee, tea, juices) and fruits are unlimited as per your request. Btw the hotel has a lift, which to me is important, because I do not have to climb 3-4 floors I think I don't have to mention much about the value for money as it is to me more than reasonable given the quality mentioned above
Reviewed June 19, 2016
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POCHUNG from Taiwan
Solo traveler
Superior Double
Stayed one night in June 2016
never go again
never go again
Reviewed June 12, 2016
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