Novotel Abu Dhabi Al Bustan Hotel
Superior Queen Room with sofa Novotel Abu Dhabi Al Bustan Hotel
Lobby Novotel Abu Dhabi Al Bustan Hotel
Lobby Novotel Abu Dhabi Al Bustan Hotel
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8.2
Excellent
/10
(202 reviews)See what guests said
See map
8.1
Excellent
Location rating score
Excellent location
Parking
FREE
  • Police Clinic650 m
  • Zayed Military Hospital960 m
  • Abu Dhabi National Exhibition Center1.4 km
  • Forever Young Medical Center1.59 km
  • Mushrif Mall1.74 km
  • Oxford Medical Centre2.05 km
  • Al Dhafra Dental Center2.32 km
  • Al Bateen Executive Airport2.44 km
  • St. George Orthodox Cathedral Church3.36 km
  • Evangelical Community Church3.36 km
  • Free Wi-Fi

    Novotel Abu Dhabi Al Bustan Hotel

    Shk. Rashid Bin Saeed Street (Airport Road) / Rabdan Street (29th Street), City Center, Abu Dhabi, United Arab Emirates, 95208 - See map
    "The neighborhood is secure and in a area close to the embassy row."
    vincent - December 22, 2018
    Exceptional reputation
    Recommended by 90% of guests
    Excellent cleanliness
    8.4 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Sauna

    Cheaper than 76% of all properties in Abu Dhabi in the last 24 hours

    Compared to 264 Abu Dhabi properties at Agoda for various dates

    Property ranking|Compared to 264 Abu Dhabi properties
    See all rankings
    Value for money score
    8.3/10
    Review score - United States
    8.5/10
    Room comfort score
    8.2/10
    Cheapest price score
    Better than
    83
    %
    of Abu Dhabi properties
    Better than
    83
    %
    of Abu Dhabi properties
    Better than
    78
    %
    of Abu Dhabi properties
    Better than
    76
    %
    of Abu Dhabi properties
    Value for money8.3
    Distance to city center15km
    Location rating8.1
    Nearest airportAl Bateen Executive Airport (AZI)
    Distance to airport2.4 km

    Rooms available at Novotel Abu Dhabi Al Bustan Hotel

    8.2
    Excellent
    Room comfort & quality
    Superior Queen Room with sofa
    Superior Queen Room with sofa
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 queen bed and 1 sofa bed
    Enter dates to see prices
    Superior Suite with Sofa
    Superior Suite with Sofa
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 queen bed and 1 sofa bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Room Bed with Sofa
    Executive Room Bed with Sofa
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Superior Suite with Double Bed
    Superior Suite with Double Bed
    ...
      Enter dates to see prices
      Superior Twin Room
      Superior Twin Room
      ...
        Enter dates to see prices
        Triple superior
        Triple superior
        ...
          Enter dates to see prices
          Executive Double Room with Sofa
          Executive Double Room with Sofa
          ...
            Enter dates to see prices
            Superior Queen Room with sofa
            Superior Queen Room with sofa
            ...
              Enter dates to see prices
              Superior Room
              Superior Room
              ...
              • Shower
              Enter dates to see prices

              What people love about Novotel Abu Dhabi Al Bustan Hotel

              • 9.6
                Exceptional
                Cleanliness

                "The room was very clean and our view of the city was lovely."

                Leila

                |

                December 31, 2017

              • 9.6
                Exceptional

                "The extra sofa bed was very convenient for the kids."

                Leila

                |

                December 31, 2017

              • 9.2
                Exceptional

                "Everything is great except for the check in time."

                Love J.

                |

                July 8, 2016

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              More about Novotel Abu Dhabi Al Bustan Hotel

              More about Novotel Abu Dhabi Al Bustan Hotel

              8.0
              Very good

              "Good part of the trip was the decent size pool, the jacuzzi ..."

              Jaya

              |

              January 14, 2019

              An overview

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              Most talked about facilities

              Swimming Pool
              8 mentions
              Breakfast
              7 mentions
              Housekeeping
              5 mentions
              Taxi
              2 mentions

              What they offer

              7.6
              Very good

              "Great 24 hour Workout / Gym Facilities and lovely swimming p..."

              Robert

              |

              November 19, 2018

              View all reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Food and dining

              Breakfast options

              Continental
              Halal
              Vegetarian
              Gluten-free

              Restaurants on site

              Choice Cut Steakhouse
              Cuisine:Steakhouse
              Menu:Buffet
              Pepper Restaurant
              Cuisine:Asian, Indian, International
              Menu:A-la-carte

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of Novotel Abu Dhabi Al Bustan Hotel from real guests

              Overall rating
              8.2
              Excellent
              From 5055 reviews
              Provided by verified guests of
              Agoda Reviews (202)Booking.com Reviews (4853)
              Rating via Agoda8.2
              /
              10
              Cleanliness8.4
              Facilities8.1
              Location8.1
              Room comfort and quality8.2
              Service8.1
              Value for money8.3
              High score for Abu Dhabi
              Rating
              9+ Exceptional (32)
              8-9 Excellent (14)
              7-8 Very Good (28)
              6-7 Good (9)
              <6 Below Expectation (13)
              Time of the year
              Mar - May (28)
              Jun - Aug (27)
              Sep - Nov (25)
              Dec - Feb (16)
              All guests (202)
              All room types
              All languages
              Showing 96 verified guest comments
              12345
              8.0
              Excellent
              Jaya from India
              Family with young children
              Superior Queen Room with sofa
              Stayed 1 night in January 2019

              Great Hotel but lacked service”

              The hotel location and price is comparable however there are many service issues which i will address here 1. We arrived at 12pm and were told that the rooms are getting ready and will be handed over at 2pm. We were fine with this and hence went out for lunch. The hotel was informed that our luggage should be placed in the room before our arrival but afcourse this did not happen after our arrival at 230pm and no allocation of room. 2. Asked for an upgrade but was told the next category of room is the same but only the view which is not great. There goes your upselling 3. As for body cream and 4 tooth brush sets from reception as the housekeeping line was continuously busy. After again approx 30 minutes 1 toothbrush and bathroom slippers which we didnt as for arrives. Called reception again and finally got what we needed 4. On departure our car took 30 minutes to arrive from valet, very disappointing 5. Good part of the trip was the decent size pool, the jacuzzi indoor and outdoors

              Reviewed January 14, 2019

              Dear Jaya, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were generally pleased with your stay despite shortfalls on the service aspect. Allow me to express my sincere apologies for the inconvenience caused. Please rest assured that necessary actions will be taken by the relevant departments in order to take remedial actions and avoid such occurrences in the future. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Best Regards, Khalil Aaguig Operations Manager

              Responded January 15, 2019
              Novotel Abu Dhabi Al Bustan Hotel
              10.0
              Exceptional
              Majed from United Arab Emirates
              Business traveler
              Superior Twin Room
              Stayed 1 night in October 2018

              Great service, food and GYM”

              this is kind of funny but I keep coming back because of the variety of the breakfast before going to my meeting. I love the GYM. I just advise that they will have more receptionst as you sometimes wait for a long time and the place is always full of groups like from Japan and Europe etc.

              Reviewed November 09, 2018

              Dear Mr. Majed, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to see that you were happy with your stay and were pleased with our gym during your visit. It gladdens us to see that you keep coming back for our buffet breakfast. Thank you for your kind advise and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

              Responded November 10, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              9.2
              Exceptional
              Majed from United Arab Emirates
              Business traveler
              Superior Twin Room
              Stayed 3 nights in October 2018

              Novotel is a luxury with an economy price ”

              Staff always remember you, they are willing to fix anything that goes wrong. I love their GYM and swimming pool I love breakfast, it's really worth it to have breakfast in here. I am coming again

              Reviewed October 08, 2018

              Dear Mr. Majed, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are thrilled to see that you were impressed by our team's hospitality and guest services. It is also great to see that you were pleased with our gym and swimming pool, as well satisfied with our buffet breakfast during your visit. Thank you for your positive feedback, and we look forward to having you again with us in the near future. Best regards, Bruno Debray General Manager

              Responded October 09, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              10.0
              Exceptional
              Nicole from Philippines
              Solo traveler
              Superior Queen Room with sofa
              Stayed 1 night in May 2019

              Excellent hotel!”

              Clean sheets, soft bed, clean spacious room, clean bathroom and friendly staff. I really enjoyed my stay!

              Reviewed June 04, 2019

              Dear Nicole, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are happy that you have enjoyed your stay and were pleased with our rooms, beds, as well impressed by our friendly team during your stay. Many thanks for your positive feedback, and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

              Responded June 06, 2019
              Novotel Abu Dhabi Al Bustan Hotel
              9.2
              Exceptional
              Love from Philippines
              Couple
              Stayed 1 night in July 2016

              Great food and pool”

              Everything is great except for the check in time. The processing took more than 1 hour and it is a waste of time for the guests. Given that it is holiday, they could prevent the long queues by adding more staffs in the reception area.

              Reviewed July 08, 2016
              10.0
              Exceptional
              vincent from United States
              Solo traveler
              Superior Queen Room with sofa
              Stayed 2 nights in December 2018

              luxury with affordability”

              very upscale hotel in the center of abu dhabi...the room is spacious and comfortable .garage parking is fantastic with the gate controlled by cards anf watched by securities all the time. the neighborhood is secure and in a area close to the embassy row.

              Reviewed December 22, 2018

              Dear Vincent, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with your stay and were satisfied our accommodations and facilities during your visit. Many thanks for your positive feedback, and we look forward to having you with us again soon. Best regards, Khalil Aaguig Operations Manager

              Responded December 23, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              10.0
              Exceptional
              Mohamed
              Family with young children
              Superior Queen Room with sofa
              Stayed 1 night in May 2019

              Very friendly and professional staff”

              Special thanks for Ms. Vivian from front desk and housekeeping staff who responded immediately for our sofa bed setup when we arrived early morning at 4:30

              Reviewed June 05, 2019

              Dear Mohamed, Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. It is great to see that you were impressed by our team's hospitality and service attitude during your stay. Vivian and the housekeeping team will surely be elated by your kind compliments. It is our ongoing commitment to provide our guests with superb experience during their stay and very much appreciate your marvelous feedback. We look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

              Responded June 06, 2019
              Novotel Abu Dhabi Al Bustan Hotel
              8.0
              Excellent
              JASSEM from United Arab Emirates
              Family with young children
              Superior Suite with Sofa
              Stayed 2 nights in November 2018

              Very nice hotel ”

              It’s really very nice hotel in Abu Dhabi

              Reviewed December 04, 2018

              Dear Mr. JASSEM, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

              Responded December 04, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              8.0
              Excellent
              JASSEM from United Arab Emirates
              Family with young children
              Superior Twin Room
              Stayed 2 nights in November 2018

              Very nice hotel ”

              It’s really very nice hotel in Abu dhabi.

              Reviewed December 04, 2018

              Dear Mr. Jassem, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

              Responded December 04, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              10.0
              Exceptional
              Zuraida from Malaysia
              Family with young children
              Superior Twin Room
              Stayed 1 night in August 2018

              good”

              very nice

              Reviewed November 25, 2018

              Dear Zuraida, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive comments and delighted to have met your expectations during your visit. It will be our pleasure to welcome you again in the near future. Best regards, Bruno Debray General Manager

              Responded November 25, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              10.0
              Exceptional
              Elizabeth from United Arab Emirates
              Group
              Stayed 2 nights in July 2018

              Absolutely Fantastic!”

              In general, the hotel boasts amazing facilities, complete cleanliness and the location is perfect. Now if we bring in the factor of price, its ridiculously great- I've stayed in hotels not nearly as great for a much higher fee so I was impressed. Thanks Novotel. Might be planning a fourth stay soon. ;)

              Reviewed July 11, 2018

              Dear Ms. Elizabeth, Thank you for staying with us. it is great to see that you had a fantastic stay and was pleased with our location and facilities. We very much appreciate your positive feedback and look forward to welcome you back on your return. Best Regards, Bruno Debray General Manager

              Responded July 16, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              9.6
              Exceptional
              Leila from Netherlands
              Family with young children
              Superior Queen Room with sofa
              Stayed 8 nights in December 2017

              Fabulous hotel”

              This hotel wad worth every cent we paid. It was not overly expensive and the added free facilities were awesome. The extra sofa bed was very convenient for the kids. The room was very clean and our view of the city was lovely. I also loved that they had a child friendly pool on site. I would definitely come back to stay again.

              Reviewed December 31, 2017

              Dear Ms. Leila, Thank you for your wonderful review following your stay at Novotel Abu Dhabi Al Bustan. We are delighted that you and your family were pleased with your stay. It will be our pleasure to welcome you again on your next visit. Best Regards, Bruno Debray General Manager

              Responded January 10, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              10.0
              Exceptional
              James from Singapore
              Solo traveler
              Superior Queen Room with sofa
              Stayed 2 nights in April 2016

              Best hotel in Abu Dhabi”

              Enjoyed my stay there ..the hotel providing a 5 star service and facilities that some 5 stars don't even have ..Fully equiped everything u would need for a good gym workout that's open 24houra .sauna .steambath jacuzzi . 5 mins taxi ride ($6.5 AED) to the nearby Mall ( Musriff mall) I checked out and tried other hotel that's was about the same price range and it was the biggest mistake I did .. Novotel al bustan is simply everything one would need . The only advice is .the restaurant(choice cut) that has the buffet thing goin on ., don't fall it .,it's disgusting and need to be improve .,they should be In such a fine hotel like this .u find better cash and carry food in the mall then eating there .

              Reviewed April 23, 2016
              9.0
              Exceptional
              Angela from United States
              Couple
              Superior Queen Room with sofa
              Stayed 2 nights in June 2014

              Nice and quiet hotel”

              New and quiet hotel with friendly staff

              My stay was nice and relaxing. I was looking for something with easy access to both the city and the airport and the Novotel Al Bustan was right in the middle. There were only a few minor problems such as the batteries were dead in the TV remote as well as the bathroom scale (I wanted to weigh my luggage) but those were resolved quickly. The food was decent, but not anything that I'd say I have to go back for. My second day was the first day of Ramadan so as a non-Muslim I had to order room service for lunch. Dinner was a buffet at Pepper.

              Reviewed July 03, 2014
              6.8
              Good
              Michelle from United Arab Emirates
              Family with young children
              Superior Queen Room with sofa
              Stayed 2 nights in November 2018

              Value for money for a family of four”

              I have a 9 yr old and a 13 years old daughters. Only a few hotels now that accepts children up to 15 years old. their extra bed sofa is perfect for them and we don't need to book an extra room! A downside on the swimming pool, the water looks dirty that seems it hasn't been changed for a long time.

              Reviewed December 07, 2018

              Dear Mrs. Michelle, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were overall pleased with your stay. Nevertheless, I have noted your comment on the swimming pool. Rest assured, the relevant department will take the necessary actions to address your feedback. Thank you for your comments, and we look forward to welcoming you again in a future visit. Best regards, Bruno Debray General Manager

              Responded December 09, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              6.0
              Archbold from Zimbabwe
              Business traveler
              Superior Queen Room with sofa
              Stayed 11 nights in August 2018

              Humba Makombe!”

              Hotel amenities were good. Check out time, not so good!

              Reviewed June 11, 2019

              Dear Archbold, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We truly regret not being able to meet your full satisfaction during your stay with us. Please accept our apologies for your experience during your check-out. Nonetheless, we are glad that you were pleased with our amenities. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind Regards, Souffian Zaeraoui General Manager

              Responded June 11, 2019
              Novotel Abu Dhabi Al Bustan Hotel
              7.6
              Very good
              Joseph from Malaysia
              Business traveler
              Superior Twin Room
              Stayed 1 night in December 2018

              typical Novotel hotel - simple, good service and facilities ”

              Like most Novotel hotel, this one is on par in terms of service, facilities and cleanliness; good. Only thing is that it is slightly out of most main malls but 10-15min taxi ride will get you there.

              Reviewed December 30, 2018

              Dear Joseph, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our facilities and guest services. Many thanks for your kind feedback, and we look forward to welcoming you again soon. Best regards, Khalil Aaguig Operations Manager

              Responded December 31, 2018
              Novotel Abu Dhabi Al Bustan Hotel
              9.6
              Exceptional
              Mohd from Malaysia
              Family with young children
              Stayed 2 nights in September 2017

              This hotel is one of the best in Abu Dhabi.”

              Superb hotel, excellent facilities and location. Look forward to stay again in this hotel.

              Reviewed November 16, 2017

              Dear Mr. Mohd, Thank you for your wonderful feedback. Glad to read that you were pleased with our location and facilities. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

              Responded November 16, 2017
              Novotel Abu Dhabi Al Bustan Hotel
              8.4
              Excellent
              Radja from Singapore
              Business traveler
              Stayed 2 nights in August 2017

              Excellent”

              A nice hotel for Business travellers only. Breakfast wasn't upto the standard.

              Reviewed September 06, 2017

              Dear Radja, Thank you for your feedback. We are glad that you were overall pleased with your stay. Nevertheless, we regret that the breakfast was not to your expectations. My kitchen team will look into this for appropriate actions. Thank you again for your comments and we hope that this does not deter you from staying with us again in the near future. Best Regards, Bruno Debray General Manager

              Responded September 07, 2017
              Novotel Abu Dhabi Al Bustan Hotel
              8.0
              Excellent
              MOHD from Oman
              Solo traveler
              Superior Queen Room with sofa
              Stayed 1 night in November 2014

              good”

              good

              Good

              Reviewed November 28, 2014
              12345
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