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Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel

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8.3

Excellent

6,590 reviews

6,590 reviews

Housekeeping15
Breakfast5
Children's activities4
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Sheikh Zayed Grand Mosque Center 5.1 km
Heritage Village 11.2 km
Observation Deck at 300 11.3 km
Emirates Palace 11.8 km
Louvre Abu Dhabi 11.9 km
Marina Mall 11.9 km
Yas Marina Circuit 18.4 km
Yas Waterworld Abu Dhabi 18.4 km
Ferrari World Abu Dhabi 19.0 km
Yas Mall 19.4 km
Nearby landmarks
Police Clinic 650 m
Abu Zahra Vegetables And Fruits 690 m
Saqr Karam Vegetables And Fruits 700 m
Elyazia Pharmacy 830 m
Zayed Military Hospital 960 m
Abu Dhabi Cooperative - Muroor 1.2 km
Boots Al Muroor Pharmacy 1.2 km
Al Noor Centre For Care Of Disabled 1.4 km
Abu Dhabi National Exhibitions Centre 1.5 km
Forever Young Medical Center 1.6 km

Novotel Abu Dhabi Al Bustan Hotel

Shk. Rashid Bin Saeed Street (Airport Road) / Rabdan Street (29th Street), City Center, Abu Dhabi, United Arab Emirates, 95208 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the City Center part of Abu Dhabi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sheikh Zayed Grand Mosque Center. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

Hot tub

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Abu Dhabi every 3 minutes on Agoda.com
Value for money8.3
Distance to city center15km
Location rating8.3
Nearest airportAl Bateen Executive Airport (AZI)
Distance to airport2.4 km

Rooms available at Novotel Abu Dhabi Al Bustan Hotel

Excellent
Room comfort & quality

8.2

Superior Queen Room with sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Superior Suite with Sofa
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 queen bed and 1 sofa bed
Enter dates to see prices
Executive Room Bed with Sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Suite One Bedroom
...
    Enter dates to see prices
    Superior Suite with Double Bed
    ...
      Enter dates to see prices
      SUITE Superior Suite With 1 Double Bed And Sofa
      ...
        Enter dates to see prices
        Superior Twin Room
        ...
          Enter dates to see prices
          Superior Suite
          ...
          • Room size: 55 m²/592 ft²
          Enter dates to see prices
          Superior Suite with Sofa Bed
          ...
          • Room size: 55 m²/592 ft²
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Novotel Abu Dhabi Al Bustan Hotel?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Novotel Abu Dhabi Al Bustan Hotel?

          For those who wish to drive their own cars, Novotel Abu Dhabi Al Bustan Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Abu Dhabi with private transportation, the hotel can arrange both taxis or car rental.

          Is breakfast offered at Novotel Abu Dhabi Al Bustan Hotel?

          Start your mornings right, with the continental and buffet breakfast options offered at Novotel Abu Dhabi Al Bustan Hotel. Adults can enjoy breakfast offered with an additional charge of 67 AED if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

          What is the smoking policy at Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel does permit smoking in some areas and is not 100% smoke-free.

          What is the closest airport to Novotel Abu Dhabi Al Bustan Hotel?

          The closest airport to Novotel Abu Dhabi Al Bustan Hotel is Al Bateen Executive Airport, 2.4 km away.

          What restaurants are nearby Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel’s neighborhood is City Center which includes popular restaurants such as Onyx, Groovz Bar & Resataurant and Choice Cut Steak House.

          What popular shopping places are close to Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel is located in City Center area which features shopping places such as Abu Dhabi Mall, Al Wahda Mall and Madinat Zayed Shopping Center.

          What are popular attractions near Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel is located in City Center area, which is famous for attractions such as Sheikh Zayed Grand Mosque Center, Umm Al Emarat Park and Emirates National Auto Museum.

          What popular beaches are close to Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel is located in the City Center area, which includes Al Bateen Beach.

          What popular natural sightseeing spots are close to Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel is located within City Center, which makes it conveniently close to natural sights including Eastern Mangrove Lagoon National Park, Al Ghaf and prime recruitment.

          Show more questions
          See map

          Explore the neighborhood

          What people love about Novotel Abu Dhabi Al Bustan Hotel

          • 8

            Very good
            Cleanliness

            "Great for business travel, good location and clean rooms"

            ahed

            |

            May 26, 2022

          • 10

            Exceptional
            Staff 

            "Rooms are clean and all staff are so helpful and accomodating."

            Mara

            |

            May 21, 2022

          • 10

            Exceptional

            "Would highly recommend if visiting Abu Dhabi!"

            Sajidul

            |

            May 10, 2022

          Overall rating:

          8.3

          Excellent
          458 reviews
          Cleanliness
          8.5
          Facilities
          8.3
          Location
          8.3
          Read all reviews >
          What travelers say they love:
          It's a big Yes luxury and good ambiance.
          Alice from United Arab Emirates
          Couple
          More about Novotel Abu Dhabi Al Bustan Hotel

          More about Novotel Abu Dhabi Al Bustan Hotel

          Novotel Abu Dhabi Al Bustan Hotel

          Wake up to a magical day and enjoy all that Abu Dhabi offers with a stay at Novotel Abu Dhabi Al Bustan Hotel.
          The facilities and services provided by Novotel Abu Dhabi Al Bustan Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Abu Dhabi. Parking is available and free, provided by the hotel for guests with their own transportation.
          While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
          Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
          Experience high-quality room facilities during your stay at Novotel Abu Dhabi Al Bustan Hotel. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Novotel Abu Dhabi Al Bustan Hotel include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
          The hotel also provides guests with a coffee or tea maker, bottled water and mini bar in some rooms. Novotel Abu Dhabi Al Bustan Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


          Dining and things to do

          Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Novotel Abu Dhabi Al Bustan Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
          Have fun at night with your travel companions right at the hotel's bar and nightclub.
          To fill your days, be sure to check out the fantastic facilities offered at Novotel Abu Dhabi Al Bustan Hotel. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
          The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like fishing, non-motorized water sports and diving. Have some relaxing fun with family and friends at the games room.
          Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


          Around the property

          There are many attractions to discover within close proximity to Novotel Abu Dhabi Al Bustan Hotel. One of the city's most iconic and famous buildings is Emirates Palace, located 11.8 km away. Pose in front of Yas Marina Circuit located 18.4 km away, and you can always show your friends the time you went to Abu Dhabi.

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          Amenities and facilities
          Excellent
          Facilities

          8.3

          Most talked about facilities

          Swimming Pool

          8 mentions

          Breakfast

          7 mentions

          Housekeeping

          5 mentions

          Taxi

          2 mentions

          Languages spoken

          • English
          • Arabic
          • Burmese
          • Catalan
          • Filipino
          • French
          • Hindi
          • Indonesian
          • Nepali
          • Russian
          • Sinhala
          • Tamil
          • Ukrainian
          • Vietnamese

          Accessibility

          • Wheelchair accessible

          Internet access

          • Complimentary WIFi in all rooms
          • Internet [LAN]
          • Internet services
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Billiards
          • Diving
          • Exercise area
          • Fishing
          • Game room
          • Garden
          • Hot tub
          • Massage
          • Nightclub
          • On-site entertainment
          • Pool with view
          • Sauna
          • Spa
          • Steam room
          • Swimming pool [indoor]
          • Swimming pool [outdoor]
          • Ticket services
          • Tours
          • Water sports (non-motorized)

          Cleanliness and safety

          • Anti-viral cleaning products
          • Body thermometer
          • Breakfast in room
          • Breakfast takeaway service
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • Face coverings on staff
          • First aid kit
          • Free face masks
          • Guest rooms seal after sanitization
          • Hand sanitizer
          • Hotel room service app
          • Hot water linen and laundry washing
          • Hygiene certification
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Professional-grade sanitizing services
          • Protective screens in common areas
          • Room sanitization opt-out available
          • Rooms sanitized between stays
          • Safe dining setup
          • Sanitized kitchen and tableware items
          • Shared stationery removed
          • Staff trained in safety protocol
          • Temperature check for guests and staff

          Dining, drinking, and snacking

          • Alternative meal arrangement
          • Bar
          • Coffee shop
          • Happy hour
          • Poolside bar
          • Restaurant [halal]
          • Restaurants
          • Room service [24-hour]

          Services and conveniences

          • Air conditioning in public area
          • Cash withdrawal
          • Concierge
          • Contactless check-in/out
          • Convenience store
          • Currency conversion service
          • Daily cleaning
          • Disabled facilities
          • Doorman
          • Dry cleaning
          • Elevator
          • Food delivery
          • Gift/souvenir shop
          • Grooming service
          • Hair salon
          • Invoice provided
          • Ironing service
          • Laundromat
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Safety deposit boxes
          • Shops
          • Smoking area
          • Terrace

          For the kids

          • Family room
          • Kids meal
          • Playground
          • Swimming pool [kids]

          Land sports

          • Golf course (within 3 km)

          Access

          • Allergy-free rooms
          • CCTV in common areas
          • CCTV outside property
          • Check-in/out [express]
          • Check-in/out [private]
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Safety/security feature
          • Security [24-hour]
          • Smoke alarms

          Getting around

          • Bicycle parking
          • Car park [free of charge]
          • Car park [nearby]
          • Car park [on-site]
          • Car power charging station
          • Rental car
          • Taxi service
          • Transport to airport
          • Valet parking

          Available in all rooms

          • A/C
          • Accessible by elevator
          • Adapted bath
          • Adapter
          • Alarm clock
          • Bathtub
          • Blackout curtains
          • Carpeting
          • Closet
          • Clothes rack
          • Coffee/tea machine
          • Complimentary drinking water
          • Desk
          • Hair dryer
          • Hypoallergenic
          • Interconnecting room(s) available
          • Internet access – LAN
          • Iron and ironing board
          • LAN Internet in room [free]
          • Laptop safe box
          • Linens
          • Lock box in room
          • Mini bar
          • Phone
          • Pool facilities
          • Private bathroom
          • Radio
          • Roll-in shower
          • Safety/security feature
          • Satellite/cable channels
          • Scale
          • Seating area
          • Separate shower/bathtub
          • Shower
          • Sleep comfort items
          • Slippers
          • Smoke alarm
          • Socket near the bed
          • Sofa
          • Toiletries
          • Top floor available
          • Towels
          • Trash cans
          • Wake up call
          • Walk-in shower
          • Wi-Fi
          • Wi-Fi [complimentary]
          Food and dining
          Breakfast options
          • Continental
          • Halal
          • Vegetarian
          • Gluten-free
          • Buffet
          Restaurants on site

          Choice Cut Steakhouse

          • Cuisine: Steakhouse
          • Menu: Buffet

          Pepper Restaurant

          • Cuisine: Asian, Indian, International
          • Menu: A-la-carte
          Location
          Shk. Rashid Bin Saeed Street (Airport Road) / Rabdan Street (29th Street), City Center, Abu Dhabi, United Arab Emirates, 95208
          Excellent
          Location

          8.3

          Airports

          • Al Bateen Executive Airport (AZI)
            2.4 km 8 min drive
          • Abu Dhabi International Airport (AUH)
            22.4 km 21 min drive

          Public transportation

          • Abu Dhabi Central Bus Station
            7.0 km
          • PRT Line
            19.1 km

          Hospital or clinic

          • Police Clinic
            650 m

          Shopping

          • Abu Dhabi Mall
            8.7 km

          Convenience store

          • On-site

          Cash withdrawal

          • ATM on-site
          What's nearby

          Popular landmarks

          • Sheikh Zayed Grand Mosque Center
            5.1 km
          • Heritage Village
            11.2 km
          • Observation Deck at 300
            11.3 km
          • Emirates Palace
            11.8 km
          • Louvre Abu Dhabi
            11.9 km
          • Marina Mall
            11.9 km
          • Yas Marina Circuit
            18.4 km
          • Yas Waterworld Abu Dhabi
            18.4 km
          • Ferrari World Abu Dhabi
            19.0 km
          • Yas Mall
            19.4 km

          Nearby landmarks

          • Police Clinic
            650 m
          • Abu Zahra Vegetables And Fruits
            690 m
          • Saqr Karam Vegetables And Fruits
            700 m
          • Elyazia Pharmacy
            830 m
          • Zayed Military Hospital
            960 m
          • Abu Dhabi Cooperative - Muroor
            1.2 km
          • Boots Al Muroor Pharmacy
            1.2 km
          • Al Noor Centre For Care Of Disabled
            1.4 km
          • Abu Dhabi National Exhibitions Centre
            1.5 km
          • Forever Young Medical Center
            1.6 km
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds vary by room. Please check each room's capacity for details.

          All children are welcome.

          Infant 0-2 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 3-15 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 16 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking 6 or more rooms, special policies may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from14:00
          • Check-out until12:00

          Getting around

          • Airport transfer fee100 AED
          • Distance from city center15km
          • Travel time to airport (minutes)20

          Extras

          • Breakfast charge (unless included in room price)67 AED

          The property

          • Non-smoking rooms/floorsyes
          • Number of bars/lounges2
          • Number of floors14
          • Number of restaurants2
          • Number of rooms 361
          • Room voltage220
          • Year property opened2011
          • Most recent renovation2014
          Property announcements

          Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

          In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

          Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

          The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

          Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

          Reviews of Novotel Abu Dhabi Al Bustan Hotel from real guests

          Provided by verified guests of Agoda
          8.3
          /
          10
          Cleanliness8.5
          Facilities8.3
          Location8.3
          Room comfort and quality8.2
          Service8.4
          Value for money8.3
          High score for Abu Dhabi
          Rating
          9+ Exceptional (68)
          8-9 Excellent (20)
          7-8 Very Good (41)
          6-7 Good (14)
          <6 Below Expectation (23)
          Time of the year
          Mar - May (54)
          Jun - Aug (37)
          Sep - Nov (35)
          Dec - Feb (40)
          All guests (458)
          All room types
          All languages

          Show reviews that mention 

          Showing 166 verified guest comments
          12345
          10.0
          Exceptional
          James from Singapore
          Solo traveler
          Superior Queen Room with sofa
          Stayed 2 nights in April 2016

          Best hotel in Abu Dhabi”

          Enjoyed my stay there ..the hotel providing a 5 star service and facilities that some 5 stars don't even have ..Fully equiped everything u would need for a good gym workout that's open 24houra .sauna .steambath jacuzzi . 5 mins taxi ride ($6.5 AED) to the nearby Mall ( Musriff mall) I checked out and tried other hotel that's was about the same price range and it was the biggest mistake I did .. Novotel al bustan is simply everything one would need . The only advice is .the restaurant(choice cut) that has the buffet thing goin on ., don't fall it .,it's disgusting and need to be improve .,they should be In such a fine hotel like this .u find better cash and carry food in the mall then eating there .

          Reviewed April 23, 2016

          See room deals

          9.0
          Exceptional
          Angela from United States
          Couple
          Superior Queen Room with sofa
          Stayed 2 nights in June 2014

          Nice and quiet hotel”

          New and quiet hotel with friendly staff

          My stay was nice and relaxing. I was looking for something with easy access to both the city and the airport and the Novotel Al Bustan was right in the middle. There were only a few minor problems such as the batteries were dead in the TV remote as well as the bathroom scale (I wanted to weigh my luggage) but those were resolved quickly. The food was decent, but not anything that I'd say I have to go back for. My second day was the first day of Ramadan so as a non-Muslim I had to order room service for lunch. Dinner was a buffet at Pepper.

          Reviewed July 03, 2014

          See room deals

          10.0
          Exceptional
          vincent from United States
          Solo traveler
          Superior Queen Room with sofa
          Stayed 2 nights in December 2018

          luxury with affordability”

          very upscale hotel in the center of abu dhabi...the room is spacious and comfortable .garage parking is fantastic with the gate controlled by cards anf watched by securities all the time. the neighborhood is secure and in a area close to the embassy row.

          Reviewed December 22, 2018

          See room deals

          Dear Vincent, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with your stay and were satisfied our accommodations and facilities during your visit. Many thanks for your positive feedback, and we look forward to having you with us again soon. Best regards, Khalil Aaguig Operations Manager

          Responded December 23, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          Elizabeth from United Arab Emirates
          Group
          Stayed 2 nights in July 2018

          Absolutely Fantastic!”

          In general, the hotel boasts amazing facilities, complete cleanliness and the location is perfect. Now if we bring in the factor of price, its ridiculously great- I've stayed in hotels not nearly as great for a much higher fee so I was impressed. Thanks Novotel. Might be planning a fourth stay soon. ;)

          Reviewed July 11, 2018

          See room deals

          Dear Ms. Elizabeth, Thank you for staying with us. it is great to see that you had a fantastic stay and was pleased with our location and facilities. We very much appreciate your positive feedback and look forward to welcome you back on your return. Best Regards, Bruno Debray General Manager

          Responded July 16, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          9.6
          Exceptional
          Leila from Netherlands
          Family with young children
          Superior Queen Room with sofa
          Stayed 8 nights in December 2017

          Fabulous hotel”

          This hotel wad worth every cent we paid. It was not overly expensive and the added free facilities were awesome. The extra sofa bed was very convenient for the kids. The room was very clean and our view of the city was lovely. I also loved that they had a child friendly pool on site. I would definitely come back to stay again.

          Reviewed December 31, 2017

          See room deals

          Dear Ms. Leila, Thank you for your wonderful review following your stay at Novotel Abu Dhabi Al Bustan. We are delighted that you and your family were pleased with your stay. It will be our pleasure to welcome you again on your next visit. Best Regards, Bruno Debray General Manager

          Responded January 10, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          8.0
          Excellent
          Jaya from India
          Family with young children
          Superior Queen Room with sofa
          Stayed 1 night in January 2019

          Great Hotel but lacked service”

          The hotel location and price is comparable however there are many service issues which i will address here 1. We arrived at 12pm and were told that the rooms are getting ready and will be handed over at 2pm. We were fine with this and hence went out for lunch. The hotel was informed that our luggage should be placed in the room before our arrival but afcourse this did not happen after our arrival at 230pm and no allocation of room. 2. Asked for an upgrade but was told the next category of room is the same but only the view which is not great. There goes your upselling 3. As for body cream and 4 tooth brush sets from reception as the housekeeping line was continuously busy. After again approx 30 minutes 1 toothbrush and bathroom slippers which we didnt as for arrives. Called reception again and finally got what we needed 4. On departure our car took 30 minutes to arrive from valet, very disappointing 5. Good part of the trip was the decent size pool, the jacuzzi indoor and outdoors

          Reviewed January 14, 2019

          See room deals

          Dear Jaya, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were generally pleased with your stay despite shortfalls on the service aspect. Allow me to express my sincere apologies for the inconvenience caused. Please rest assured that necessary actions will be taken by the relevant departments in order to take remedial actions and avoid such occurrences in the future. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Best Regards, Khalil Aaguig Operations Manager

          Responded January 15, 2019
          Novotel Abu Dhabi Al Bustan Hotel
          8.0
          Excellent
          JASSEM from United Arab Emirates
          Family with young children
          Superior Suite with Sofa
          Stayed 2 nights in November 2018

          Very nice hotel ”

          It’s really very nice hotel in Abu Dhabi

          Reviewed December 04, 2018

          See room deals

          Dear Mr. JASSEM, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

          Responded December 04, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          8.0
          Excellent
          JASSEM from United Arab Emirates
          Family with young children
          Superior Twin Room
          Stayed 2 nights in November 2018

          Very nice hotel ”

          It’s really very nice hotel in Abu dhabi.

          Reviewed December 04, 2018

          See room deals

          Dear Mr. Jassem, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

          Responded December 04, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          8.8
          Excellent
          Pathmanathan from United Arab Emirates
          Couple
          Stayed 1 night in February 2018

          Best place to relax”

          Great hotel , facilities are superb, nothing to complain about, if you want to go to city then you have to spend money for taxi , proximity 20-30 dirhams, if you using car then this place is best

          Reviewed February 08, 2018

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          Dear Pathmanathan, Thank you for your wonderful review. We are delighted that you had a relaxing stay and was pleased with our location, accommodations and facilities. It will be our pleasure to welcome you again. Best Regards, Bruno Debray General Manager

          Responded February 11, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          7.6
          Very good
          Joseph from Malaysia
          Business traveler
          Superior Twin Room
          Stayed 1 night in December 2018

          typical Novotel hotel - simple, good service and facilities ”

          Like most Novotel hotel, this one is on par in terms of service, facilities and cleanliness; good. Only thing is that it is slightly out of most main malls but 10-15min taxi ride will get you there.

          Reviewed December 30, 2018

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          Dear Joseph, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our facilities and guest services. Many thanks for your kind feedback, and we look forward to welcoming you again soon. Best regards, Khalil Aaguig Operations Manager

          Responded December 31, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          SUN from China
          Solo traveler
          Superior Queen Room with sofa
          Stayed 3 nights in June 2014

          new, clean, friendly”

          new, clean, friendly

          it was a great stay, very fast check in and out, new and clean room, friendly staff. make sure you book through agent website to get a good price

          Reviewed June 20, 2014

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          5.2
          bianca from United Arab Emirates
          Couple
          Superior Twin Room
          Stayed 1 night in August 2018

          Above average”

          We wanted to go kayaking in eastern mangroves so we decided to book in Novotel. It has good reviews online and the package is not that expensive (but not so cheap). The reservation guy is very nice, he allowed us to check in before 2 pm. The room size is not that bad but the bed sheet is crumpled. (I took some photos) I didn't want to make it a big issue that will ruin my holiday so we decided to ignore and enjoy. I asked for room slippers because it wasn't available at that time but they ignore my first request and responded on the 2nd one (after 2 hrs). The washroom! The most important part. It doesn't have good exhaust hahaha. It will take a lot of hours (believe me) to get rid of that thing. So be careful not to do it in there hahaha. I know its gross but I'm being honest on my review. The breakfast is good! I asked for no onion omelet but still. Maybe they know whats best for me? After all, we managed to have a great holiday.

          Reviewed August 26, 2018

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          Dear Ms. Bianca, Thank you for staying with us. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your comments regarding the room as well the delayed response to requests have been addressed with our Housekeeping team for appropriate actions. Furthermore, our Engineering team will check and rectify any issues with the exhaust of the room you have stayed-in. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your kind feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you again. Sincerely, Bruno Debray General Manager

          Responded August 27, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          7.6
          Very good
          Robert from Australia
          Business traveler
          Superior Twin Room
          Stayed 4 nights in November 2018

          LOCATION, LOCATION, LOCATION”

          Great Location if you are going to be attending any function at the Convention Center. Supermarket attached to Hotel. Great 24 hour Workout / Gym Facilities and lovely swimming pool.

          Reviewed November 19, 2018

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          Dear Mr. Robert, Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our location and wellness facilities during your visit. Thank you for your feedback, and we hope to welcome you again in the near future. Best regards, Bruno Debray General Manager

          Responded November 20, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          9.6
          Exceptional
          Sankar from Saudi Arabia
          Solo traveler
          Superior Twin Room
          Stayed 1 night in February 2021

          Nice hotel with good staff”

          It’s a nice hotel. Clean and staffs are friendly and helpful. I went during an exhibition time so it was little expensive. But all others are great

          Reviewed February 24, 2021

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          Dear Sankar, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager"

          Responded February 25, 2021
          Novotel Abu Dhabi Al Bustan Hotel
          9.6
          Exceptional
          Mohd from Malaysia
          Family with young children
          Stayed 2 nights in September 2017

          This hotel is one of the best in Abu Dhabi.”

          Superb hotel, excellent facilities and location. Look forward to stay again in this hotel.

          Reviewed November 16, 2017

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          Dear Mr. Mohd, Thank you for your wonderful feedback. Glad to read that you were pleased with our location and facilities. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

          Responded November 16, 2017
          Novotel Abu Dhabi Al Bustan Hotel
          7.3
          Very good
          Carroll from United States
          Couple
          Superior Queen Room with sofa
          Stayed 1 night in October 2014

          Nice hotel, but... ”

          01 clean rooms, 02 good facilities 03 good location

          Check in took almost 2 hours. The rooms weren't ready at 4 in the afternoon. Multiple staff said they would help, but soon went on to other people and passed on helping us to check in. Finally, after almost two hours, we got into our room. No apologies, no indication as to why it took so long. We'll find another hotel for our business. Not recommended.

          Reviewed October 09, 2014

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          9.6
          Exceptional
          Ali from Oman
          Family with young children
          Superior Suite with Sofa
          Stayed 1 night in December 2018

          Exceptional”

          It exceeded my expectation in regards the room space facilities and the location , the front staff at entrance are amazing how ever the fron desk staff need to be more cheerfull

          Reviewed December 09, 2018

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          Dear Mr. Ali, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you were pleased with our location, accommodations, and facilities. Thank you for your comments. It is valuable to us in our ongoing efforts to provide superb experience to our guests. We look forward to having you with us again soon. Best regards, Bruno Debray General Manager

          Responded December 10, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          Majed from United Arab Emirates
          Business traveler
          Superior Twin Room
          Stayed 1 night in October 2018

          Great service, food and GYM”

          this is kind of funny but I keep coming back because of the variety of the breakfast before going to my meeting. I love the GYM. I just advise that they will have more receptionst as you sometimes wait for a long time and the place is always full of groups like from Japan and Europe etc.

          Reviewed November 09, 2018

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          Dear Mr. Majed, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to see that you were happy with your stay and were pleased with our gym during your visit. It gladdens us to see that you keep coming back for our buffet breakfast. Thank you for your kind advise and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

          Responded November 10, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          James from Singapore
          Solo traveler
          Superior Twin Room
          Stayed 1 night in April 2016

          Best hotel ”

          Simply a 5 star hotel service & facilities!! Great location !

          Reviewed April 24, 2016

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          6.8
          Good
          Michelle from United Arab Emirates
          Family with young children
          Superior Queen Room with sofa
          Stayed 2 nights in November 2018

          Value for money for a family of four”

          I have a 9 yr old and a 13 years old daughters. Only a few hotels now that accepts children up to 15 years old. their extra bed sofa is perfect for them and we don't need to book an extra room! A downside on the swimming pool, the water looks dirty that seems it hasn't been changed for a long time.

          Reviewed December 07, 2018

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          Dear Mrs. Michelle, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were overall pleased with your stay. Nevertheless, I have noted your comment on the swimming pool. Rest assured, the relevant department will take the necessary actions to address your feedback. Thank you for your comments, and we look forward to welcoming you again in a future visit. Best regards, Bruno Debray General Manager

          Responded December 09, 2018
          Novotel Abu Dhabi Al Bustan Hotel
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