24 Oct 2019
Thursday
25 Oct 2019
Friday
2 adults
1 room
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8.2
Excellent
/10
(202 reviews)See what guests said
See map
8.1
Excellent
Location rating score
Excellent location
Parking
FREEFree Wi-Fi
Novotel Abu Dhabi Al Bustan Hotel
Shk. Rashid Bin Saeed Street (Airport Road) / Rabdan Street (29th Street), City Center, Abu Dhabi, United Arab Emirates, 95208 - See map
"The neighborhood is secure and in a area close to the embassy row."
vincent - December 22, 2018
Exceptional reputation
Recommended by 90% of guests
Recommended by 90% of guests
Excellent cleanliness
8.4 rating for cleanliness
8.4 rating for cleanliness
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Hot tub
Sauna
Cheaper than 76% of all properties in Abu Dhabi in the last 24 hours
Compared to 264 Abu Dhabi properties at Agoda for various dates
Property ranking|Compared to 264 Abu Dhabi properties
See all rankings
Value for money score
8.3/10
Review score - United States
8.5/10
Room comfort score
8.2/10
Cheapest price score
Better than
83
%
of Abu Dhabi properties
Better than
83
%
of Abu Dhabi properties
Better than
78
%
of Abu Dhabi properties
Better than
76
%
of Abu Dhabi properties
| Value for money | 8.3 |
| Distance to city center | 15km |
| Location rating | 8.1 |
| Nearest airport | Al Bateen Executive Airport (AZI) |
| Distance to airport | 2.4 km |
Rooms available at Novotel Abu Dhabi Al Bustan Hotel
8.2
Excellent
Room comfort & quality
Room photos and details
Superior Queen Room with sofa
...
- Room size: 30 m²/323 ft²
- City view
- 1 queen bed and 1 sofa bed
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Room photos and details
Superior Suite with Sofa
...
- Room size: 55 m²/592 ft²
- City view
- 1 queen bed and 1 sofa bed
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Room photos and details
Superior Twin Room
...
- Room size: 30 m²/323 ft²
- City view
- 2 single beds
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Room photos and details
Executive Room Bed with Sofa
...
- Room size: 30 m²/323 ft²
- City view
- 1 king bed and 1 sofa bed
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Room photos and details
Superior Suite with Double Bed
...
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Room photos and details
Superior Twin Room
...
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Room photos and details
Triple superior
...
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Room photos and details
Executive Double Room with Sofa
...
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Room photos and details
Superior Queen Room with sofa
...
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Room photos and details
Superior Room
...
- Shower
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What people love about Novotel Abu Dhabi Al Bustan Hotel
- Cleanliness9.6Exceptional
"The room was very clean and our view of the city was lovely."
Leila
|
December 31, 2017
- 9.6Exceptional
"The extra sofa bed was very convenient for the kids."
Leila
|
December 31, 2017
- 9.2Exceptional
"Everything is great except for the check in time."
Love J.
|
July 8, 2016
8.0
Very good"Good part of the trip was the decent size pool, the jacuzzi ..."
Jaya
|
January 14, 2019
An overview
Situated 20 minutes away from Abu Dhabi International Airport, Novotel Abu Dhabi Al Bustan Hotel is a midscale property offering 361 contemporary rooms and suites. The hotel is closely located 5 minutes away from Abu Dhabi National Exhibition Center (ADNEC), the Embassy District, and Zayed Sports City. Abu Dhabi Downtown is just a 15-minute drive. Famous attractions such as Ferrari World, Yas Waterworld, and Yas Mall are situated in Yas Island which is 20 kilometers away. The iconic Sheikh Zayed Grand Mosque is located only a 5-minute drive from the hotel.
In addition to an outdoor temperature-controlled pool and a children's pool, Novotel Abu Dhabi Al Bustan Hotel offers a sauna, steam room, indoor and outdoor Jacuzzi. The hotel also features a well-equipped fitness center, massage rooms and kids corner. A computer station is located on site and high-speed wireless Internet access is free of charge.
Complimentary self-parking and valet parking are available on site.
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Most talked about facilities
Swimming Pool
8 mentions
Breakfast
7 mentions
Housekeeping
5 mentions
Taxi
2 mentions
What they offer
7.6
Very good"Great 24 hour Workout / Gym Facilities and lovely swimming p..."
Robert
|
November 19, 2018
View all reviews
Popular facilities
- Fitness center
- Swimming pool [outdoor]
- Restaurants
- Spa
- Bar
- Front desk [24-hour]
Languages spoken
- English
- French
- Sinhala
- Arabic
- Hindi
- Tamil
- Burmese
- Indonesian
- Ukrainian
- Catalan
- Italian
- Vietnamese
- Chinese [Mandarin]
- Nepali
- Filipino
- Russian
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Sauna
- Ticket services
- Hot tub
- Spa
- Tours
- Massage
- Steamroom
- Nightclub
- Swimming pool [outdoor]
Dining, drinking, and snacking
- Bar
- Poolside bar
- Restaurants
- Coffee shop
- Restaurant [halal]
- Room service [24-hour]
Services and conveniences
- Cash withdrawal
- Doorman
- Safety deposit boxes
- Concierge
- Dry cleaning
- Salon
- Convenience store
- Gift/souvenir shop
- Shops
- Currency exchange
- Laundry service
- Smoking area
- Daily housekeeping
- Luggage storage
Land sports
- Golf course (within 3 km)
For the kids
- Family room
- Playground
- Swimming pool [kids]
Access
- Check-in/out [express]
- Elevator
- Pets allowed
- Check-in/out [private]
- Facilities for disabled guests
- Security [24-hour]
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
Getting around
- Car park [free of charge]
- Rental car
- Valet parking
- Car park [on-site]
- Taxi service
Available in all rooms
- Air conditioning
- Hair dryer
- Shower
- Alarm clock
- In-room safe box
- Slippers
- Bathtub
- Internet access – wireless
- Smoke detector
- Blackout curtains
- iPod docking station
- Soundproofing
- Carpeting
- Ironing facilities
- Telephone
- Closet
- Laptop safe box
- Toiletries
- Clothes rack
- Linens
- Towels
- Coffee/tea maker
- Mini bar
- Wake-up service
- Desk
- Satellite/cable channels
- Free bottled water
- Seating area
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Nearest essentials
Airports
Al Bateen Executive Airport (AZI)
2.4 km
8 minutes
Abu Dhabi International Airport (AUH)
22.0 km
21 minutes
Public transportation
Abu Dhabi Central Bus Station
7.0 km
Hospital or clinic
Police Clinic
650 m
Shopping
Mushrif Mall
1.7 km
Convenience store
On-site
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining
Breakfast options
Continental
Halal
Vegetarian
Gluten-free
Restaurants on site
Choice Cut Steakhouse
Cuisine:Steakhouse
Menu:Buffet
Pepper Restaurant
Cuisine:Asian, Indian, International
Menu:A-la-carte
What's nearby
Popular landmarks
- Sheikh Zayed Grand Mosque - 4.95 km
- The Corniche - 10.08 km
- Heritage Village - 11.21 km
- Saadiyat Island - 11.29 km
- Emirates Palace - 11.87 km
- Marina Mall - 12.08 km
- Yas Waterworld Abu Dhabi - 18.5 km
- Yas Marina Circuit - 18.52 km
- Ferrari World Theme Park - 18.89 km
- Yas Island - 19.2 km
Nearby landmarks
- Police Clinic - 650 m
- Zayed Military Hospital - 960 m
- Abu Dhabi National Exhibition Center - 1.4 km
- Forever Young Medical Center - 1.59 km
- Mushrif Mall - 1.74 km
- Oxford Medical Centre - 2.05 km
- Al Dhafra Dental Center - 2.32 km
- Al Bateen Executive Airport - 2.44 km
- St. George Orthodox Cathedral Church - 3.36 km
- Evangelical Community Church - 3.36 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
All children are welcome.
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib may be requested directly from the property. |
Children 3-15 year(s) | Must use an extra bed Extra beds may be requested directly from the property; additional charges may apply |
Guests 16 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-out until: 12:00 PM
Getting around
Airport transfer fee: 100 AED
Distance from city center: 15km
Travel time to airport (minutes): 20
Extras
Breakfast charge (unless included in room price): 67 AED
The property
Non-smoking rooms/floors: yes
Number of bars/lounges
: 2
Number of floors: 14
Number of restaurants: 2
Number of rooms : 361
Room voltage: 220
Year property opened: 2011
Most recent renovation: 2014
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Reviews of Novotel Abu Dhabi Al Bustan Hotel from real guests
Overall rating
8.2
Excellent
From 5055 reviews
Provided by verified guests of 
Agoda Reviews (202)Booking.com Reviews (4853)
Rating via Agoda8.2
/
10
Excellent
High score for Abu Dhabi
Rating
9+ Exceptional (32)
8-9 Excellent (14)
7-8 Very Good (28)
6-7 Good (9)
<6 Below Expectation (13)
Time of the year
Mar - May (28)
Jun - Aug (27)
Sep - Nov (25)
Dec - Feb (16)
All guests (202)
All room types
All languages
Showing 96 verified guest comments
12345
12345
Great Hotel but lacked service”
The hotel location and price is comparable however there are many service issues which i will address here 1. We arrived at 12pm and were told that the rooms are getting ready and will be handed over at 2pm. We were fine with this and hence went out for lunch. The hotel was informed that our luggage should be placed in the room before our arrival but afcourse this did not happen after our arrival at 230pm and no allocation of room. 2. Asked for an upgrade but was told the next category of room is the same but only the view which is not great. There goes your upselling 3. As for body cream and 4 tooth brush sets from reception as the housekeeping line was continuously busy. After again approx 30 minutes 1 toothbrush and bathroom slippers which we didnt as for arrives. Called reception again and finally got what we needed 4. On departure our car took 30 minutes to arrive from valet, very disappointing 5. Good part of the trip was the decent size pool, the jacuzzi indoor and outdoors
Dear Jaya, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were generally pleased with your stay despite shortfalls on the service aspect. Allow me to express my sincere apologies for the inconvenience caused. Please rest assured that necessary actions will be taken by the relevant departments in order to take remedial actions and avoid such occurrences in the future. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Best Regards, Khalil Aaguig Operations Manager
Great service, food and GYM”
this is kind of funny but I keep coming back because of the variety of the breakfast before going to my meeting. I love the GYM. I just advise that they will have more receptionst as you sometimes wait for a long time and the place is always full of groups like from Japan and Europe etc.
Dear Mr. Majed, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to see that you were happy with your stay and were pleased with our gym during your visit. It gladdens us to see that you keep coming back for our buffet breakfast. Thank you for your kind advise and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager
Novotel is a luxury with an economy price ”
Staff always remember you, they are willing to fix anything that goes wrong. I love their GYM and swimming pool I love breakfast, it's really worth it to have breakfast in here. I am coming again
Dear Mr. Majed, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are thrilled to see that you were impressed by our team's hospitality and guest services. It is also great to see that you were pleased with our gym and swimming pool, as well satisfied with our buffet breakfast during your visit. Thank you for your positive feedback, and we look forward to having you again with us in the near future. Best regards, Bruno Debray General Manager
Excellent hotel!”
Clean sheets, soft bed, clean spacious room, clean bathroom and friendly staff. I really enjoyed my stay!
Dear Nicole, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are happy that you have enjoyed your stay and were pleased with our rooms, beds, as well impressed by our friendly team during your stay. Many thanks for your positive feedback, and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager
Great food and pool”
Everything is great except for the check in time. The processing took more than 1 hour and it is a waste of time for the guests. Given that it is holiday, they could prevent the long queues by adding more staffs in the reception area.
luxury with affordability”
very upscale hotel in the center of abu dhabi...the room is spacious and comfortable .garage parking is fantastic with the gate controlled by cards anf watched by securities all the time. the neighborhood is secure and in a area close to the embassy row.
Dear Vincent, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with your stay and were satisfied our accommodations and facilities during your visit. Many thanks for your positive feedback, and we look forward to having you with us again soon. Best regards, Khalil Aaguig Operations Manager
Very friendly and professional staff”
Special thanks for Ms. Vivian from front desk and housekeeping staff who responded immediately for our sofa bed setup when we arrived early morning at 4:30
Dear Mohamed, Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. It is great to see that you were impressed by our team's hospitality and service attitude during your stay. Vivian and the housekeeping team will surely be elated by your kind compliments. It is our ongoing commitment to provide our guests with superb experience during their stay and very much appreciate your marvelous feedback. We look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager
Very nice hotel ”
It’s really very nice hotel in Abu Dhabi
Dear Mr. JASSEM, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager
Very nice hotel ”
It’s really very nice hotel in Abu dhabi.
Dear Mr. Jassem, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager
good”
very nice
Dear Zuraida, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive comments and delighted to have met your expectations during your visit. It will be our pleasure to welcome you again in the near future. Best regards, Bruno Debray General Manager
Absolutely Fantastic!”
In general, the hotel boasts amazing facilities, complete cleanliness and the location is perfect. Now if we bring in the factor of price, its ridiculously great- I've stayed in hotels not nearly as great for a much higher fee so I was impressed. Thanks Novotel. Might be planning a fourth stay soon. ;)
Dear Ms. Elizabeth, Thank you for staying with us. it is great to see that you had a fantastic stay and was pleased with our location and facilities. We very much appreciate your positive feedback and look forward to welcome you back on your return. Best Regards, Bruno Debray General Manager
Fabulous hotel”
This hotel wad worth every cent we paid. It was not overly expensive and the added free facilities were awesome. The extra sofa bed was very convenient for the kids. The room was very clean and our view of the city was lovely. I also loved that they had a child friendly pool on site. I would definitely come back to stay again.
Dear Ms. Leila, Thank you for your wonderful review following your stay at Novotel Abu Dhabi Al Bustan. We are delighted that you and your family were pleased with your stay. It will be our pleasure to welcome you again on your next visit. Best Regards, Bruno Debray General Manager
Best hotel in Abu Dhabi”
Enjoyed my stay there ..the hotel providing a 5 star service and facilities that some 5 stars don't even have ..Fully equiped everything u would need for a good gym workout that's open 24houra .sauna .steambath jacuzzi . 5 mins taxi ride ($6.5 AED) to the nearby Mall ( Musriff mall) I checked out and tried other hotel that's was about the same price range and it was the biggest mistake I did .. Novotel al bustan is simply everything one would need . The only advice is .the restaurant(choice cut) that has the buffet thing goin on ., don't fall it .,it's disgusting and need to be improve .,they should be In such a fine hotel like this .u find better cash and carry food in the mall then eating there .
Nice and quiet hotel”
My stay was nice and relaxing. I was looking for something with easy access to both the city and the airport and the Novotel Al Bustan was right in the middle. There were only a few minor problems such as the batteries were dead in the TV remote as well as the bathroom scale (I wanted to weigh my luggage) but those were resolved quickly. The food was decent, but not anything that I'd say I have to go back for. My second day was the first day of Ramadan so as a non-Muslim I had to order room service for lunch. Dinner was a buffet at Pepper.
Value for money for a family of four”
I have a 9 yr old and a 13 years old daughters. Only a few hotels now that accepts children up to 15 years old. their extra bed sofa is perfect for them and we don't need to book an extra room! A downside on the swimming pool, the water looks dirty that seems it hasn't been changed for a long time.
Dear Mrs. Michelle, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were overall pleased with your stay. Nevertheless, I have noted your comment on the swimming pool. Rest assured, the relevant department will take the necessary actions to address your feedback. Thank you for your comments, and we look forward to welcoming you again in a future visit. Best regards, Bruno Debray General Manager
Humba Makombe!”
Hotel amenities were good. Check out time, not so good!
Dear Archbold, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We truly regret not being able to meet your full satisfaction during your stay with us. Please accept our apologies for your experience during your check-out. Nonetheless, we are glad that you were pleased with our amenities. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind Regards, Souffian Zaeraoui General Manager
typical Novotel hotel - simple, good service and facilities ”
Like most Novotel hotel, this one is on par in terms of service, facilities and cleanliness; good. Only thing is that it is slightly out of most main malls but 10-15min taxi ride will get you there.
Dear Joseph, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our facilities and guest services. Many thanks for your kind feedback, and we look forward to welcoming you again soon. Best regards, Khalil Aaguig Operations Manager
This hotel is one of the best in Abu Dhabi.”
Superb hotel, excellent facilities and location. Look forward to stay again in this hotel.
Dear Mr. Mohd, Thank you for your wonderful feedback. Glad to read that you were pleased with our location and facilities. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager
Excellent”
A nice hotel for Business travellers only. Breakfast wasn't upto the standard.
Dear Radja, Thank you for your feedback. We are glad that you were overall pleased with your stay. Nevertheless, we regret that the breakfast was not to your expectations. My kitchen team will look into this for appropriate actions. Thank you again for your comments and we hope that this does not deter you from staying with us again in the near future. Best Regards, Bruno Debray General Manager
good”
Good