Novotel Abu Dhabi Al Bustan Hotel

Shk. Rashid Bin Saeed Street (Airport Road) / Rabdan Street (29th Street), City Center, Abu Dhabi, United Arab Emirates, 95208 - See map
Free Wi-Fi
8.3
Excellent
/10
(4,418 reviews)See what guests said
Housekeeping7
Breakfast4
Fitness Centre2
select your datePlease enter your stay dates to see price
Novotel Abu Dhabi Al Bustan Hotel

"In general, the hotel boasts amazing facilities, complete cleanliness and the location is perfect."

Elizabeth - July 11, 2018

Superior Queen Room with sofa - Bed Novotel Abu Dhabi Al Bustan Hotel
Lobby Novotel Abu Dhabi Al Bustan Hotel
Lobby Novotel Abu Dhabi Al Bustan Hotel
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See map
Popular landmarks
Sheikh Zayed Grand Mosque Center 5.1 km
Heritage Village 11.19 km
Observation Deck at 300 11.3 km
Emirates Palace 11.84 km
Louvre Abu Dhabi 11.93 km
Marina Mall 11.93 km
Yas Marina Circuit 18.44 km
Yas Waterworld Abu Dhabi 18.45 km
Ferrari World Abu Dhabi 19.01 km
Yas Mall 19.4 km
Nearby landmarks
Police Clinic 650 m
Zayed Military Hospital 960 m
Forever Young Medical Center 1.59 km
Mushrif Mall 1.67 km
Oxford Medical Centre 2.05 km
Eastern Mangrove Lagoon National Park 2.11 km
Al Dhafra Dental Center 2.32 km
Al Bateen Executive Airport 2.44 km
Miraj Museum 2.96 km
St. George Orthodox Cathedral Church 3.36 km
8.2

Excellent

Location rating score

Excellent location
ParkingFREE
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Body thermometer
Daily disinfection in common areas
See all amenities
Preventative Equipment
Free face masks
Hand sanitizer
Health and Medical
Doctor/nurse on call
First aid kit
What guests are saying:Read all 4,418 reviews
Excellent cleanliness
8.5 rating for cleanliness
Excellent service
8.3 rating for service
Excellent facilities on premise
8.2 facilities on premise
Excellent comfort
8.2 room quality and comfort

Garage parking is fantastic with the gate controlled by cards anf watched by securities all the time.

vincent | December 22, 2018

The neighborhood is secure and in a area close to the embassy row.

vincent | December 22, 2018

Very upscale hotel in the center of abu dhabi.

vincent | December 22, 2018

The room is spacious and comfortable .

vincent | December 22, 2018

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Abu Dhabi every 4 minutes on Agoda.com
Value for money8.4
Distance to city center15km
Location rating8.2
Nearest airportAl Bateen Executive Airport (AZI)
Distance to airport2.4 km

Rooms available at Novotel Abu Dhabi Al Bustan Hotel

8.2
Excellent
Room comfort & quality
Superior Twin Room
Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Queen Room with sofa
Superior Queen Room with sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed and 1 sofa bed
Enter dates to see prices
Superior Suite with Sofa
Superior Suite with Sofa
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Executive Room Bed with Sofa
Executive Room Bed with Sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Superior Suite with Double Bed and Sofa
Superior Suite with Double Bed and Sofa
...
  • Room size: 55 m²/592 ft²
  • Shower and bathtub
  • 1 queen bed
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Superior Suite with Double Bed
Superior Suite with Double Bed
...
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    Superior Twin Room
    Superior Twin Room
    ...
      Enter dates to see prices
      Executive Double Room with Sofa
      Executive Double Room with Sofa
      ...
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        Superior Queen Room with sofa
        Superior Queen Room with sofa
        ...
          Enter dates to see prices
          Room Superior
          Room Superior
          ...
          • Shower
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Novotel Abu Dhabi Al Bustan Hotel?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          What is the smoking policy at Novotel Abu Dhabi Al Bustan Hotel?

          Novotel Abu Dhabi Al Bustan Hotel does permit smoking in some areas and is not 100% smoke-free.

          See map
          Explore the neighborhood

          What people love about Novotel Abu Dhabi Al Bustan Hotel

          • 9.2
            Exceptional
            Staff 

            "Staff always remember you, they are willing to fix anything that goes wrong."

            Majed

            |

            October 8, 2018

          • 9.6
            Exceptional

            "It was not overly expensive and the added free facilities were awesome."

            Leila

            |

            December 31, 2017

          • 7.6
            Very good

            "Great 24 hour Workout / Gym Facilities and lovely swimming pool."

            Robert

            |

            November 19, 2018

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          Overall rating:
          8.3
          Excellent
          250 reviews
          Cleanliness
          8.5
          Facilities
          8.2
          Location
          8.2
          Read all reviews >
          What travelers say they love:
          Clean sheets, soft bed, clean spacious room, clean bathroom ...
          Nicole from Philippines
          Solo traveler
          More about Novotel Abu Dhabi Al Bustan Hotel

          More about Novotel Abu Dhabi Al Bustan Hotel

          Situated 20 minutes away from Abu Dhabi International Airport, Novotel Abu Dhabi Al Bustan Hotel is a midscale property offering 361 contemporary rooms and suites. The hotel is closely located 5 minutes away from Abu Dhabi National Exhibition Center (ADNEC), the Embassy District, and Zayed Sports City. Abu Dhabi Downtown is just a 15-minute drive. Famous attractions such as Ferrari World, Yas Waterworld, and Yas Mall are situated in Yas Island which is 20 kilometers away. The iconic Sheikh Zayed Grand Mosque is located only a 5-minute drive from the hotel.

          In addition to an outdoor temperature-controlled pool and a children's pool, Novotel Abu Dhabi Al Bustan Hotel offers a sauna, steam room, indoor and outdoor Jacuzzi. The hotel also features a well-equipped fitness center, massage rooms and kids corner. A computer station is located on site and high-speed wireless Internet access is free of charge.

          Complimentary self-parking and valet parking are available on site.

          Show less

          Most talked about facilities

          Swimming Pool
          8 mentions
          Breakfast
          7 mentions
          Housekeeping
          5 mentions
          Taxi
          2 mentions

          What they offer

          8.0
          Very good

          "Good part of the trip was the decent size pool, the jacuzzi ..."

          Jaya

          |

          January 14, 2019

          View all reviews
          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          Food and dining

          Breakfast options

          Continental
          Halal
          Vegetarian
          Gluten-free

          Restaurants on site

          Choice Cut Steakhouse
          Cuisine:Steakhouse
          Menu:Buffet
          Pepper Restaurant
          Cuisine:Asian, Indian, International
          Menu:A-la-carte

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          Property's guest policies

          Show less

          Some helpful facts

          Show less

          Property announcements

          Show less

          Reviews of Novotel Abu Dhabi Al Bustan Hotel from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (250)Booking.com Reviews (4168)
          8.3
          /
          10
          Cleanliness8.5
          Facilities8.2
          Location8.2
          Room comfort and quality8.2
          Service8.3
          Value for money8.4
          High score for Abu Dhabi
          Rating
          9+ Exceptional (40)
          8-9 Excellent (14)
          7-8 Very Good (30)
          6-7 Good (10)
          <6 Below Expectation (13)
          Time of the year
          Mar - May (31)
          Jun - Aug (30)
          Sep - Nov (27)
          Dec - Feb (19)
          Don't miss out!Users are booking a place in Abu Dhabi every 4 minutes on Agoda.com
          All guests (250)
          All room types
          All languages

          Show reviews that mention 

          Showing 107 verified guest comments
          12345
          10.0
          Exceptional
          James from Singapore
          Solo traveler
          Superior Queen Room with sofa
          Stayed 2 nights in April 2016

          Best hotel in Abu Dhabi”

          Enjoyed my stay there ..the hotel providing a 5 star service and facilities that some 5 stars don't even have ..Fully equiped everything u would need for a good gym workout that's open 24houra .sauna .steambath jacuzzi . 5 mins taxi ride ($6.5 AED) to the nearby Mall ( Musriff mall) I checked out and tried other hotel that's was about the same price range and it was the biggest mistake I did .. Novotel al bustan is simply everything one would need . The only advice is .the restaurant(choice cut) that has the buffet thing goin on ., don't fall it .,it's disgusting and need to be improve .,they should be In such a fine hotel like this .u find better cash and carry food in the mall then eating there .

          Reviewed April 23, 2016
          9.0
          Exceptional
          Angela from United States
          Couple
          Superior Queen Room with sofa
          Stayed 2 nights in June 2014

          Nice and quiet hotel”

          New and quiet hotel with friendly staff

          My stay was nice and relaxing. I was looking for something with easy access to both the city and the airport and the Novotel Al Bustan was right in the middle. There were only a few minor problems such as the batteries were dead in the TV remote as well as the bathroom scale (I wanted to weigh my luggage) but those were resolved quickly. The food was decent, but not anything that I'd say I have to go back for. My second day was the first day of Ramadan so as a non-Muslim I had to order room service for lunch. Dinner was a buffet at Pepper.

          Reviewed July 03, 2014
          10.0
          Exceptional
          vincent from United States
          Solo traveler
          Superior Queen Room with sofa
          Stayed 2 nights in December 2018

          luxury with affordability”

          very upscale hotel in the center of abu dhabi...the room is spacious and comfortable .garage parking is fantastic with the gate controlled by cards anf watched by securities all the time. the neighborhood is secure and in a area close to the embassy row.

          Reviewed December 22, 2018

          Dear Vincent, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with your stay and were satisfied our accommodations and facilities during your visit. Many thanks for your positive feedback, and we look forward to having you with us again soon. Best regards, Khalil Aaguig Operations Manager

          Responded December 23, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          Elizabeth from United Arab Emirates
          Group
          Stayed 2 nights in July 2018

          Absolutely Fantastic!”

          In general, the hotel boasts amazing facilities, complete cleanliness and the location is perfect. Now if we bring in the factor of price, its ridiculously great- I've stayed in hotels not nearly as great for a much higher fee so I was impressed. Thanks Novotel. Might be planning a fourth stay soon. ;)

          Reviewed July 11, 2018

          Dear Ms. Elizabeth, Thank you for staying with us. it is great to see that you had a fantastic stay and was pleased with our location and facilities. We very much appreciate your positive feedback and look forward to welcome you back on your return. Best Regards, Bruno Debray General Manager

          Responded July 16, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          9.6
          Exceptional
          Leila from Netherlands
          Family with young children
          Superior Queen Room with sofa
          Stayed 8 nights in December 2017

          Fabulous hotel”

          This hotel wad worth every cent we paid. It was not overly expensive and the added free facilities were awesome. The extra sofa bed was very convenient for the kids. The room was very clean and our view of the city was lovely. I also loved that they had a child friendly pool on site. I would definitely come back to stay again.

          Reviewed December 31, 2017

          Dear Ms. Leila, Thank you for your wonderful review following your stay at Novotel Abu Dhabi Al Bustan. We are delighted that you and your family were pleased with your stay. It will be our pleasure to welcome you again on your next visit. Best Regards, Bruno Debray General Manager

          Responded January 10, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          8.0
          Excellent
          Jaya from India
          Family with young children
          Superior Queen Room with sofa
          Stayed 1 night in January 2019

          Great Hotel but lacked service”

          The hotel location and price is comparable however there are many service issues which i will address here 1. We arrived at 12pm and were told that the rooms are getting ready and will be handed over at 2pm. We were fine with this and hence went out for lunch. The hotel was informed that our luggage should be placed in the room before our arrival but afcourse this did not happen after our arrival at 230pm and no allocation of room. 2. Asked for an upgrade but was told the next category of room is the same but only the view which is not great. There goes your upselling 3. As for body cream and 4 tooth brush sets from reception as the housekeeping line was continuously busy. After again approx 30 minutes 1 toothbrush and bathroom slippers which we didnt as for arrives. Called reception again and finally got what we needed 4. On departure our car took 30 minutes to arrive from valet, very disappointing 5. Good part of the trip was the decent size pool, the jacuzzi indoor and outdoors

          Reviewed January 14, 2019

          Dear Jaya, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were generally pleased with your stay despite shortfalls on the service aspect. Allow me to express my sincere apologies for the inconvenience caused. Please rest assured that necessary actions will be taken by the relevant departments in order to take remedial actions and avoid such occurrences in the future. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Best Regards, Khalil Aaguig Operations Manager

          Responded January 15, 2019
          Novotel Abu Dhabi Al Bustan Hotel
          8.0
          Excellent
          JASSEM from United Arab Emirates
          Family with young children
          Superior Twin Room
          Stayed 2 nights in November 2018

          Very nice hotel ”

          It’s really very nice hotel in Abu dhabi.

          Reviewed December 04, 2018

          Dear Mr. Jassem, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

          Responded December 04, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          8.0
          Excellent
          JASSEM from United Arab Emirates
          Family with young children
          Superior Suite with Sofa
          Stayed 2 nights in November 2018

          Very nice hotel ”

          It’s really very nice hotel in Abu Dhabi

          Reviewed December 04, 2018

          Dear Mr. JASSEM, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our hotel during your visit. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

          Responded December 04, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          8.8
          Excellent
          Pathmanathan from United Arab Emirates
          Couple
          Stayed 1 night in February 2018

          Best place to relax”

          Great hotel , facilities are superb, nothing to complain about, if you want to go to city then you have to spend money for taxi , proximity 20-30 dirhams, if you using car then this place is best

          Reviewed February 08, 2018

          Dear Pathmanathan, Thank you for your wonderful review. We are delighted that you had a relaxing stay and was pleased with our location, accommodations and facilities. It will be our pleasure to welcome you again. Best Regards, Bruno Debray General Manager

          Responded February 11, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          7.6
          Very good
          Joseph from Malaysia
          Business traveler
          Superior Twin Room
          Stayed 1 night in December 2018

          typical Novotel hotel - simple, good service and facilities ”

          Like most Novotel hotel, this one is on par in terms of service, facilities and cleanliness; good. Only thing is that it is slightly out of most main malls but 10-15min taxi ride will get you there.

          Reviewed December 30, 2018

          Dear Joseph, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our facilities and guest services. Many thanks for your kind feedback, and we look forward to welcoming you again soon. Best regards, Khalil Aaguig Operations Manager

          Responded December 31, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          5.2
          bianca from United Arab Emirates
          Couple
          Superior Twin Room
          Stayed 1 night in August 2018

          Above average”

          We wanted to go kayaking in eastern mangroves so we decided to book in Novotel. It has good reviews online and the package is not that expensive (but not so cheap). The reservation guy is very nice, he allowed us to check in before 2 pm. The room size is not that bad but the bed sheet is crumpled. (I took some photos) I didn't want to make it a big issue that will ruin my holiday so we decided to ignore and enjoy. I asked for room slippers because it wasn't available at that time but they ignore my first request and responded on the 2nd one (after 2 hrs). The washroom! The most important part. It doesn't have good exhaust hahaha. It will take a lot of hours (believe me) to get rid of that thing. So be careful not to do it in there hahaha. I know its gross but I'm being honest on my review. The breakfast is good! I asked for no onion omelet but still. Maybe they know whats best for me? After all, we managed to have a great holiday.

          Reviewed August 26, 2018

          Dear Ms. Bianca, Thank you for staying with us. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your comments regarding the room as well the delayed response to requests have been addressed with our Housekeeping team for appropriate actions. Furthermore, our Engineering team will check and rectify any issues with the exhaust of the room you have stayed-in. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your kind feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you again. Sincerely, Bruno Debray General Manager

          Responded August 27, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          SUN from China
          Solo traveler
          Superior Queen Room with sofa
          Stayed 3 nights in June 2014

          new, clean, friendly”

          new, clean, friendly

          it was a great stay, very fast check in and out, new and clean room, friendly staff. make sure you book through agent website to get a good price

          Reviewed June 20, 2014
          7.6
          Very good
          Robert from Australia
          Business traveler
          Superior Twin Room
          Stayed 4 nights in November 2018

          LOCATION, LOCATION, LOCATION”

          Great Location if you are going to be attending any function at the Convention Center. Supermarket attached to Hotel. Great 24 hour Workout / Gym Facilities and lovely swimming pool.

          Reviewed November 19, 2018

          Dear Mr. Robert, Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our location and wellness facilities during your visit. Thank you for your feedback, and we hope to welcome you again in the near future. Best regards, Bruno Debray General Manager

          Responded November 20, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          9.6
          Exceptional
          Mohd from Malaysia
          Family with young children
          Stayed 2 nights in September 2017

          This hotel is one of the best in Abu Dhabi.”

          Superb hotel, excellent facilities and location. Look forward to stay again in this hotel.

          Reviewed November 16, 2017

          Dear Mr. Mohd, Thank you for your wonderful feedback. Glad to read that you were pleased with our location and facilities. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

          Responded November 16, 2017
          Novotel Abu Dhabi Al Bustan Hotel
          7.3
          Very good
          Carroll from United States
          Couple
          Superior Queen Room with sofa
          Stayed 1 night in October 2014

          Nice hotel, but... ”

          01 clean rooms, 02 good facilities 03 good location

          Check in took almost 2 hours. The rooms weren't ready at 4 in the afternoon. Multiple staff said they would help, but soon went on to other people and passed on helping us to check in. Finally, after almost two hours, we got into our room. No apologies, no indication as to why it took so long. We'll find another hotel for our business. Not recommended.

          Reviewed October 09, 2014
          9.6
          Exceptional
          Ali from Oman
          Family with young children
          Superior Suite with Sofa
          Stayed 1 night in December 2018

          Exceptional”

          It exceeded my expectation in regards the room space facilities and the location , the front staff at entrance are amazing how ever the fron desk staff need to be more cheerfull

          Reviewed December 09, 2018

          Dear Mr. Ali, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you were pleased with our location, accommodations, and facilities. Thank you for your comments. It is valuable to us in our ongoing efforts to provide superb experience to our guests. We look forward to having you with us again soon. Best regards, Bruno Debray General Manager

          Responded December 10, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          Majed from United Arab Emirates
          Business traveler
          Superior Twin Room
          Stayed 1 night in October 2018

          Great service, food and GYM”

          this is kind of funny but I keep coming back because of the variety of the breakfast before going to my meeting. I love the GYM. I just advise that they will have more receptionst as you sometimes wait for a long time and the place is always full of groups like from Japan and Europe etc.

          Reviewed November 09, 2018

          Dear Mr. Majed, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to see that you were happy with your stay and were pleased with our gym during your visit. It gladdens us to see that you keep coming back for our buffet breakfast. Thank you for your kind advise and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

          Responded November 10, 2018
          Novotel Abu Dhabi Al Bustan Hotel
          10.0
          Exceptional
          James from Singapore
          Solo traveler
          Superior Twin Room
          Stayed 1 night in April 2016

          Best hotel ”

          Simply a 5 star hotel service & facilities!! Great location !

          Reviewed April 24, 2016
          9.2
          Exceptional
          Love from Philippines
          Couple
          Stayed 1 night in July 2016

          Great food and pool”

          Everything is great except for the check in time. The processing took more than 1 hour and it is a waste of time for the guests. Given that it is holiday, they could prevent the long queues by adding more staffs in the reception area.

          Reviewed July 08, 2016
          10.0
          Exceptional
          Nicole from Philippines
          Solo traveler
          Superior Queen Room with sofa
          Stayed 1 night in May 2019

          Excellent hotel!”

          Clean sheets, soft bed, clean spacious room, clean bathroom and friendly staff. I really enjoyed my stay!

          Reviewed June 04, 2019

          Dear Nicole, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are happy that you have enjoyed your stay and were pleased with our rooms, beds, as well impressed by our friendly team during your stay. Many thanks for your positive feedback, and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

          Responded June 06, 2019
          Novotel Abu Dhabi Al Bustan Hotel
          12345
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          • Excellent location
          • Sheikh Zayed Grand Mosque Center
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