Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Hotel
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"Superb hotel, excellent facilities and location."

Mohd S.

|

November 16, 2017

Superior Queen Room with sofa - Bed Novotel Abu Dhabi Al Bustan Hotel
Superior Queen Room with sofa - Bed
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Lobby Novotel Abu Dhabi Al Bustan Hotel
Lobby
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Lobby Novotel Abu Dhabi Al Bustan Hotel
Lobby
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Interior view Novotel Abu Dhabi Al Bustan Hotel
Interior view
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See map Novotel Abu Dhabi Al Bustan Hotel
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Excellent
Location
8.0
See all 54 photos Novotel Abu Dhabi Al Bustan Hotel
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Excellent
From 132 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.4
Recommended by 83% of guests
Value for money8.3
Distance to city center15km
Location rating8.0
Nearest airportAl Bateen Executive Airport (AZI)
Distance to airport3.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.2
Excellent
Room comfort & quality
Superior Queen Room with sofa
Superior Queen Room with sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Superior Suite with Sofa
Superior Suite with Sofa
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Executive Room Bed with Sofa
Executive Room Bed with Sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Superior Room
Superior Room
...
  • Non-smoking
  • Shower
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Superior Room (Promo)
Superior Room (Promo)
...
  • Non-smoking
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Superior Suite with Double Bed
Superior Suite with Double Bed
...
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    Superior Room with breakfast
    Superior Room with breakfast
    ...
    • Shower
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    Superior Room with Breakfast (Promo)
    Superior Room with Breakfast (Promo)
    ...
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      Superior Twin Room
      Superior Twin Room
      ...
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        Have a question for Novotel Abu Dhabi Al Bustan Hotel?

        What people love about the property

        • "Great location !"

          James W.

          |

          April 24, 2016

        • "Enjoyed my stay there"

          James W.

          |

          April 23, 2016

        • "Of course, friendly and accommodating staff!"

          Gail

          |

          January 30, 2016

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        More about Novotel Abu Dhabi Al Bustan Hotel

        More about Novotel Abu Dhabi Al Bustan Hotel

        "Comforts room and good location"

        Yousef

        |

        August 1, 2016

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        "The location is perfect and very affordable."

        Mohini

        |

        June 7, 2017

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (132)Booking.com Reviews (3990)
        8.1
        /
        10
        Cleanliness8.4
        Facilities8.0
        Location8.0
        Room comfort and quality8.2
        Service7.9
        Value for money8.3
        Provided by verified guests of Agoda
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        All guests (132)
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        Showing 74 verified guest comments
        1234
        7.6
        Very good
        Robert from Australia
        Business traveler
        Superior Twin Room
        Stayed 4 nights in November 2018
        LOCATION, LOCATION, LOCATION”
        Great Location if you are going to be attending any function at the Convention Center. Supermarket attached to Hotel. Great 24 hour Workout / Gym Facilities and lovely swimming pool.
        Reviewed November 19, 2018
        10.0
        Exceptional
        Majed from United Arab Emirates
        Business traveler
        Superior Twin Room
        Stayed 1 night in October 2018
        Great service, food and GYM”
        this is kind of funny but I keep coming back because of the variety of the breakfast before going to my meeting. I love the GYM. I just advise that they will have more receptionst as you sometimes wait for a long time and the place is always full of groups like from Japan and Europe etc.
        Reviewed November 09, 2018
        Dear Mr. Majed, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to see that you were happy with your stay and were pleased with our gym during your visit. It gladdens us to see that you keep coming back for our buffet breakfast. Thank you for your kind advise and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager
        Responded November 10, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.2
        Exceptional
        Majed from United Arab Emirates
        Business traveler
        Superior Twin Room
        Stayed 3 nights in October 2018
        Novotel is a luxury with an economy price ”
        Staff always remember you, they are willing to fix anything that goes wrong. I love their GYM and swimming pool I love breakfast, it's really worth it to have breakfast in here. I am coming again
        Reviewed October 08, 2018
        Dear Mr. Majed, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are thrilled to see that you were impressed by our team's hospitality and guest services. It is also great to see that you were pleased with our gym and swimming pool, as well satisfied with our buffet breakfast during your visit. Thank you for your positive feedback, and we look forward to having you again with us in the near future. Best regards, Bruno Debray General Manager
        Responded October 09, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        6.0
        Monaliza from Philippines
        Group
        Superior Twin Room
        Stayed 1 night in August 2018
        We are not satisfied with their service. We felt sad and disappointed...”
        When we came there, we gave our car for valet parking then we asked for luggage assistance. We asked a staff named Dennis and he told us that he can not helped us because they are all busy. I don’t think that’s the right way to talk to customers even though they are busy at least he could have attended us in made some adjustments.
        Reviewed August 30, 2018
        Dear Ms. Monaliza, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We sincerely apologize for your disappointment during your visit. It is indeed unacceptable to receive such a response. Please rest assured that we will take the necessary actions to correct this negative service attitude. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate sharing with us your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again our apologies and we look forward to welcoming you again. Sincerely, Bruno Debray General Manager
        Responded August 30, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        5.2
        bianca from United Arab Emirates
        Couple
        Superior Twin Room
        Stayed 1 night in August 2018
        Above average”
        We wanted to go kayaking in eastern mangroves so we decided to book in Novotel. It has good reviews online and the package is not that expensive (but not so cheap). The reservation guy is very nice, he allowed us to check in before 2 pm. The room size is not that bad but the bed sheet is crumpled. (I took some photos) I didn't want to make it a big issue that will ruin my holiday so we decided to ignore and enjoy. I asked for room slippers because it wasn't available at that time but they ignore my first request and responded on the 2nd one (after 2 hrs). The washroom! The most important part. It doesn't have good exhaust hahaha. It will take a lot of hours (believe me) to get rid of that thing. So be careful not to do it in there hahaha. I know its gross but I'm being honest on my review. The breakfast is good! I asked for no onion omelet but still. Maybe they know whats best for me? After all, we managed to have a great holiday.
        Reviewed August 26, 2018
        Dear Ms. Bianca, Thank you for staying with us. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your comments regarding the room as well the delayed response to requests have been addressed with our Housekeeping team for appropriate actions. Furthermore, our Engineering team will check and rectify any issues with the exhaust of the room you have stayed-in. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your kind feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you again. Sincerely, Bruno Debray General Manager
        Responded August 27, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        8.8
        Excellent
        Sungjun from South Korea
        Business traveler
        Superior Queen Room with sofa
        Stayed 3 nights in August 2018
        Clean and quiet space”
        Breakfast is good delicious and various! Staff is very kind. Location is very convenient and quiet, but nothing to see.
        Reviewed August 17, 2018
        Dear Sungjun, Thank you for staying at Novotel Abu Dhabi Al Bustan! We are glad that you were overall pleased with your stay. Glad to note that our breakfast and staff hospitality have met your expectations. Thank you for your comments and we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager
        Responded August 18, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        10.0
        Exceptional
        Elizabeth from United Arab Emirates
        Group
        Superior Queen Room with sofa
        Stayed 2 nights in July 2018
        Absolutely Fantastic!”
        In general, the hotel boasts amazing facilities, complete cleanliness and the location is perfect. Now if we bring in the factor of price, its ridiculously great- I've stayed in hotels not nearly as great for a much higher fee so I was impressed. Thanks Novotel. Might be planning a fourth stay soon. ;)
        Reviewed July 11, 2018
        Dear Ms. Elizabeth, Thank you for staying with us. it is great to see that you had a fantastic stay and was pleased with our location and facilities. We very much appreciate your positive feedback and look forward to welcome you back on your return. Best Regards, Bruno Debray General Manager
        Responded July 16, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        7.6
        Very good
        Mustfa from United Arab Emirates
        Couple
        Superior Queen Room with sofa
        Stayed 1 night in June 2018
        Clean, Nice breakfast, Nice pool”
        The place was clean, Breakfast buffet worth the extra paid during booking, Nice pool, the water temperature controlled (though limited sunbathe chairs), special shaded pool for kids. (Recommended for Families with kids). It would have been nice if the billiard table near to restaurant was functional.
        Reviewed June 27, 2018
        Dear Mr. Mustfa, Thank you for staying with us. We are happy to see that you were pleased with our accommodations and swimming pool as well satisfied with our buffet breakfast during your stay. Thank you for your kind feedback and we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager
        Responded July 02, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        6.0
        Khaldoon from United Arab Emirates
        Family with young children
        Superior Queen Room with sofa
        Stayed 3 nights in May 2018
        Very simple room, bad smell, old sofa and not comfort”
        Very simple room, bad smell, old sofa and not comfort , in general I will not book again in this hotel
        Reviewed May 15, 2018
        Dear Mr. Khaldoo, Thank you for staying with us. We are sorry that your overall experience did not meet your expectations. Allow me to express my sincere apologies. Please rest assured that your comments will be shared with the relevant departments for appropriate actions. Your feedback is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Bruno Debray General Manager
        Responded May 20, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        7.6
        Very good
        Anne from Philippines
        Solo traveler
        Superior Queen Room with sofa
        Stayed 1 night in April 2018
        nice hotel”
        clean
        Reviewed April 12, 2018
        Dear Ms. Anne, Thank you for staying with us. Glad to see that you were overall satisfied with your stay and pleased with our hotel. We very much appreciate your kind feedback and look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager
        Responded April 14, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        8.8
        Excellent
        Pathmanathan from United Arab Emirates
        Couple
        Superior Queen Room with sofa
        Stayed 1 night in February 2018
        Best place to relax”
        Great hotel , facilities are superb, nothing to complain about, if you want to go to city then you have to spend money for taxi , proximity 20-30 dirhams, if you using car then this place is best
        Reviewed February 08, 2018
        Dear Pathmanathan, Thank you for your wonderful review. We are delighted that you had a relaxing stay and was pleased with our location, accommodations and facilities. It will be our pleasure to welcome you again. Best Regards, Bruno Debray General Manager
        Responded February 11, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        8.4
        Excellent
        Abdullah
        Family with young children
        Superior Queen Room with sofa
        Stayed 5 nights in December 2017
        great hotel”
        thank you
        Reviewed January 07, 2018
        Dear Mr. Abdullah, Thank you for your positive feedback. We are delighted that you were pleased with your stay. Looking forward to welcoming you again in the near future. Best Regards, Bruno Debray General Manager
        Responded January 10, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.6
        Exceptional
        Leila from Netherlands
        Family with young children
        Superior Queen Room with sofa
        Stayed 8 nights in December 2017
        Fabulous hotel”
        This hotel wad worth every cent we paid. It was not overly expensive and the added free facilities were awesome. The extra sofa bed was very convenient for the kids. The room was very clean and our view of the city was lovely. I also loved that they had a child friendly pool on site. I would definitely come back to stay again.
        Reviewed December 31, 2017
        Dear Ms. Leila, Thank you for your wonderful review following your stay at Novotel Abu Dhabi Al Bustan. We are delighted that you and your family were pleased with your stay. It will be our pleasure to welcome you again on your next visit. Best Regards, Bruno Debray General Manager
        Responded January 10, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        9.6
        Exceptional
        Mohd from Malaysia
        Family with young children
        Superior Queen Room with sofa
        Stayed 2 nights in September 2017
        This hotel is one of the best in Abu Dhabi.”
        Superb hotel, excellent facilities and location. Look forward to stay again in this hotel.
        Reviewed November 16, 2017
        Dear Mr. Mohd, Thank you for your wonderful feedback. Glad to read that you were pleased with our location and facilities. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager
        Responded November 16, 2017
        Novotel Abu Dhabi Al Bustan Hotel
        8.4
        Excellent
        Radja from Singapore
        Business traveler
        Superior Queen Room with sofa
        Stayed 2 nights in August 2017
        Excellent”
        A nice hotel for Business travellers only. Breakfast wasn't upto the standard.
        Reviewed September 06, 2017
        Dear Radja, Thank you for your feedback. We are glad that you were overall pleased with your stay. Nevertheless, we regret that the breakfast was not to your expectations. My kitchen team will look into this for appropriate actions. Thank you again for your comments and we hope that this does not deter you from staying with us again in the near future. Best Regards, Bruno Debray General Manager
        Responded September 07, 2017
        Novotel Abu Dhabi Al Bustan Hotel
        7.6
        Very good
        edy from Indonesia
        Solo traveler
        Superior Queen Room with sofa
        Stayed 1 night in May 2017
        nice stay”
        good room and staff, near mushrif mall
        Reviewed August 22, 2017
        6.8
        Good
        Mohini from India
        Couple
        Superior Queen Room with sofa
        Stayed 3 nights in May 2017
        GOOD”
        The location is perfect and very affordable. The check in process is very slow. Waiting time for your turn at the reception is a good 15 minutes.
        Reviewed June 07, 2017
        Dear Mr. Mohini, Thank you for staying with us. We delighted that you were overall pleased with your stay. Nevertheless, we are sorry about your experience during your check-in. Please accept our sincere apologies for the inconvenience caused. Rest assured, we are taking the necessary actions to effectively manage and avoid such shortfalls in the future. We value your feedback in our ongoing efforts to satisfy our guest. Hoping that you will give us the opportunity to serve you better in a future visit. Sincerely, Bruno Debray General Manager
        Responded July 16, 2018
        Novotel Abu Dhabi Al Bustan Hotel
        7.2
        Very good
        Feras from Lebanon
        Business traveler
        Superior Twin Room
        Stayed 2 nights in October 2016
        Clean with quic city access. Pool was always chilly”
        Pool was cold and windy, burger is great.. room was a little small.
        Reviewed November 03, 2016
        6.8
        Good
        Omer from Pakistan
        Business traveler
        Superior Twin Room
        Stayed 4 nights in October 2016
        It wad nice stay in this hotel. Neat and clean. value for money. All facilities available ”
        Real value for money and all the facilities are available that you can expect while you stay in hotel. really happy for it and will give 5 star. Will stay again with my family next time for sure
        Reviewed November 02, 2016
        6.8
        Good
        kyukwon from South Korea
        Solo traveler
        Superior Queen Room with sofa
        Stayed 2 nights in September 2016
        it's nice and clean hotel but bit far away”
        i wanna go but it's far away from the downtown...nothing near the hotel but close to the grand mosque
        Reviewed September 12, 2016
        1234
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