Novotel Ambassador Seoul Dongdaemun Hotels & Residences
Newly built
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Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro Jung Gu, Dongdaemun, Seoul, South Korea, 4561
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Standard Room with Queen Bed - View Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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    Lobby Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    Interior view Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    Swimming pool [outdoor] Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    Premier Suite with King Bed - Room plan Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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    Exterior view Novotel Ambassador Seoul Dongdaemun Hotels & Residences

    Novotel Ambassador Seoul Dongdaemun Hotels & Residences Reviews

    8.6
    Excellent
    /10
    (239 reviews)See what guests said
    8.8
    Excellent

    "Room is clean with comfortable bed."

    Woan C.

    -

    July 14, 2018

    8.9
    Excellent cleanliness
    Recommended by 87% of guests

    Things you’ll love about Novotel Ambassador Seoul Dongdaemun Hotels & Residences

    Things you'll love

    • 360 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Excellent
    Location
    8.9
    See map
    Excellent location - 1.01 kilometers from city center
    Popular
    Nearby
  • Cheonggyecheon Stream1.64 km
  • Myeongdong Shopping Street1.76 km
  • Changdeokgung Palace1.83 km
  • Myeong-dong2.14 km
  • N Seoul Tower2.21 km
  • Deoksugung2.44 km
  • Gyeongbokgung Palace2.75 km
  • The War Memorial of Korea4.06 km
  • National Museum of Korea5.37 km
  • Lotte World10.29 km
  • This property is in high demand!

    Booked 26 times since yesterday | 6 travelers are looking at this property right now

    Value for money8.3
    Location rating8.9
    Nearest airportGimpo Airport (GMP)
    Distance to airport17.9 km

    Rooms available at Novotel Ambassador Seoul Dongdaemun Hotels & Residences

    1-Bedroom Premier Residence Apartment with King Bed
    1-Bedroom Premier Residence Apartment with King Bed
    ...
    • Room size: 81 m²/872 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior Room With 2 Single Beds
    Superior Room With 2 Single Beds
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Executive Room with Queen Bed
    Executive Room with Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Executive Room 2 Single Beds
    Executive Room 2 Single Beds
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Premier Suite with King Bed
    Premier Suite with King Bed
    ...
    • Room size: 44 m²/474 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1-Bedroom Deluxe Residence Apartment with 3 Single Beds
    1-Bedroom Deluxe Residence Apartment with 3 Single Beds
    ...
    • Room size: 53 m²/570 ft²
    • Non-smoking
    • 3 single beds
    Enter dates to see prices
    Superior Room with 3 Single Beds
    Superior Room with 3 Single Beds
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 3 single beds
    Enter dates to see prices
    Residence Studio with King Bed
    Residence Studio with King Bed
    ...
    • Room size: 26 m²/280 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1-Bedroom Deluxe Residence Apartment with King Bed
    1-Bedroom Deluxe Residence Apartment with King Bed
    ...
    • Room size: 53 m²/570 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Standard Room with Queen Bed
    Standard Room with Queen Bed
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices

    What people love about Novotel Ambassador Seoul Dongdaemun Hotels & Residences

    • 8.0
      Very good
      Staff 

      "Staff are good and helpful."

      Dede

      |

      January 9, 2019

    • 8.8
      Excellent

      "Recommend to all of you if you would like to have a comfortable stay."

      pang

      |

      October 21, 2018

    • 9.2
      Exceptional

      "Great 20th floor lobby ambiance with LED wall showing this hotel embracing hi-tech as part of its offering and soothing roof deck with lounges as well as open y..."

      Tourino

      |

      November 6, 2018

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    More about Novotel Ambassador Seoul Dongdaemun Hotels & Residences

    More about Novotel Ambassador Seoul Dongdaemun Hotels & Residences

    7.6
    Very good

    "We really enjoyed staying 3consective nights."

    fumiaki

    |

    January 2, 2019

    An overview

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    What they offer

    9.2
    Exceptional

    "It's a wonderful well-kept hotel with options of warm indoor..."

    Tourino

    |

    November 6, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    The swimming pool is closed from 17:30 to 18:00 every Saturday.
    The swimming pool is accessible once per day from July to August of every year.
    An additional charge will be required for use of the outdoor swimming pool sunbed during July 19, 2019 to August 25, 2019.

    Reviews of Novotel Ambassador Seoul Dongdaemun Hotels & Residences from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (239)Booking.com Reviews (406)
    8.6
    /
    10
    Cleanliness8.9
    Facilities8.2
    Location8.9
    Service8.7
    Value for money8.3
    All languages
    All guests (239)
    All room types
    Showing 101 verified guest comments
    12345
    8.8
    Excellent
    Kai from Hong Kong
    Solo traveler
    Standard Room with Queen Bed
    Stayed 2 nights in April 2019

    New, good location but a bit overpriced”

    Room was smaller than I expected although in stylish and modern design Room facility was good Airport bus stop just in 3-min walk in front of the hotel There were lots convenient stores and restaurants next to hotel... very convenient Near subway as well as the Dongdaemun retail shopping malls Recommend it if you are going to have overnight shopping there as you no need worry about the transport at late night

    Reviewed April 28, 2019

    Thank you for staying with us at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We are very happy to know you had an enjoyable stay. We thank you for making the effort to provide us with this wonderful gift of feedback. We hope to have the pleasure of welcoming you back again in the future. Novotel Ambassador Dongdaemun Hotels & Residences

    Responded May 16, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    9.2
    Exceptional
    Jana from United States
    Couple
    Standard Room with Queen Bed
    Stayed 4 nights in February 2019

    Wonderful Stay”

    My boyfriend and I enjoyed our stay at the Dongdaemun Novotel. The staff were friendly and helpful. The room was nice (a little small, but it's the city so that's to be expected). I highly recommend paying extra for the buffet breakfast; excellent variety of food and was a great way to start the day. The only annoyance we had was when we wanted to use the pool. We had to pay $40 (USD!) for two swimming caps that we wore for 1 hour. There was another couple in the pool with us and they weren't wearing swimming caps, but nobody said anything about them. In terms of location, there was a metro entrance half a block away from the hotel, and an airport bus stop that was 10 steps away! Super convenient. As the hotel is quite new, the taxi driver at the airport to the hotel couldn't find it on the map. My advice is to have the address ready in Korean for the taxi drivers to put in their GPS. Otherwise, we had a very comfortable stay!

    Reviewed April 04, 2019

    Thank you for staying with us at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences and sharing your experience. We are happy to hear that you enjoyed your stay with us. However, we apologize for any inconvenience caused during your stay and having you pointed out. We will continue to devote our efforts to improve based on your opinions so that we can offer you a better stay. We hope to have the pleasure of welcoming you back again in the future. Best regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded April 10, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    8.0
    Excellent
    heather from South Korea
    Family with young children
    1-Bedroom Deluxe Residence Apartment with King Bed
    Stayed 1 night in November 2018

    Great location for the museum”

    We came to Seoul for the night to see an exhibit at DDP - this was the perfect location & value for the money! We also chose it for the pool for our children to enjoy - it's a great indoor pool and has a separate large hot tub. We had a one bedroom suite and were very happy with the size of the living area and the bedroom. The food at the hotel was expensive but there were plenty of options nearby to enjoy. Close to the subway as well.

    Reviewed January 17, 2019

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun. It is wonderful to hear that you had an enjoyable stay with us and liked the Residence Deluxe 1 bedroom. We look forward to welcoming you back. Thank you. Best regards,

    Responded January 18, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    8.0
    Excellent
    Dede from Australia
    Couple
    Superior Room With 2 Single Beds
    Stayed 1 night in January 2019

    New look Hotel”

    The Location of the Hotel is right . In the nearby night shopping plaza, Dongdaemun. The Room lay out are different one to other. We got the bigger size for our first couple days, all the facilities were good and cleaned. The second stay after we come back from Busan we got the smaller room and less furnitures and some necessities not available in the room. Overall is not too bad. Staff are good and helpful. We definitely be back but will insist bigger room.

    Reviewed January 09, 2019

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back. Thank you Best regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded January 11, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    6.8
    Good
    FAIZAL from Singapore
    Group
    Standard Room with Queen Bed
    Stayed 9 nights in March 2019

    Mattress was stiff.”

    Big mistake to have taken this hotel for an extended period. Many times been with Novotel but this is my first experience of not waking up refresh. The mattress was so stiff that I woke up being more lethargic despite all the exercise. Not coming back after this as it spoiled the trip somehow.

    Reviewed March 29, 2019

    We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun. However, we apologize for the inconvenience caused during your stay. Your feedback will certainly be shared with the team. We will continue to devote our efforts to improve based on your opinions so that we can offer you a better stay. We look forward to your next visit to Korea, and thank you for your valuable opinions. Best regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded April 02, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    10.0
    Exceptional
    Madina from Kazakhstan
    Group
    Standard Room with Queen Bed
    Stayed 2 nights in February 2019

    Enjoyed the stay!”

    Great location, just near the subway and all dongdaemun shops. Very clean, staff speaks English well and is very helpful and professional! Rooms are very thoughtfully designed and is controlled by tablet. Hotel is new.

    Reviewed March 01, 2019

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back. Thank you Best regards, Novotel Ambassador Dongdaemun Hotels & Residence

    Responded March 02, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    9.2
    Exceptional
    Tourino from Indonesia
    Family with young children
    Superior Room With 2 Single Beds
    Stayed 5 nights in October 2018

    Warm stay”

    It's a wonderful well-kept hotel with options of warm indoor pool, sauna, and good restaurant. Great 20th floor lobby ambiance with LED wall showing this hotel embracing hi-tech as part of its offering and soothing roof deck with lounges as well as open yoga area. Kids area is wonderful and safe, catering not only toddler play but also bigger kids with the availability of PS4, they just need to provide more games. Good selection of western with a section of Korean breakfast, enjoyed the daily fresh salmon as well as the warm chocolate croissant. Walking distance to a famous landmark, hop-on/off bus stop, subway, & restaurants. Downside: Even though the hotel location close to a noticeable landmark (Dongdaemun Design Plaza), a lot of taxi drivers didn't know the hotel. The main drop-off lobby located on the back part of the hotel instead of the front part (main highway) of the hotel, creates confusion for all cars when dropping off the guests.

    Reviewed November 06, 2018

    Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back. Thank you

    Responded November 22, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    8.8
    Excellent
    pang from Hong Kong
    Solo traveler
    Standard Room with Queen Bed
    Stayed 3 nights in October 2018

    new hotel in dongdaemum”

    newly open hotel, good location with about 5 mins to subway, the room is very clean and comfortable, specially the bed, made me sleep well every night. recommend to all of you if you would like to have a comfortable stay.

    Reviewed October 21, 2018

    Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded October 31, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    2.8
    TAT from Hong Kong
    Family with young children
    Residence Studio with King Bed
    Stayed 5 nights in December 2018

    Very Disappointed”

    My daughter's doll was found missing after the room make up. The doll was with my child for over 5 years. She was very upset. It is her first trip to Korea and this incident gave her a very bad impression to Korea. Besides, the hand towels were not replaced everyday and I need to ask for new hand towels everyday. The hotel needs to improve the room clean up service and I will not recommend this hotel to other people.

    Reviewed January 02, 2019

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We have shared your comment with related department. Our House Keeping tried their best to find your daugter's doll even after you checked out. Our front staff and reservation staff all know this issue, so we communicate with all department but we could not find your daugter's doll. We are so sorry for this situation. We genuinely appreciate your feedback and will take your comments into consideration so we can provide you with better service in the future. I hope that you will give us another opportunity to welcome you back. Warmest regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded January 11, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    7.6
    Very good
    Yuannita from Singapore
    Family with young children
    Residence Studio with King Bed
    Stayed 3 nights in October 2018

    Very good”

    Grateful for the upgrade of room. The room is clean and very modern. No complain at all! Just be mindful to bring your own swimming cap if you want to use their Swimming pool. They sell the cap at the lobby though, for 20000won each.

    Reviewed October 23, 2018

    Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Responded October 31, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    4.0
    Seokjun from South Korea
    Couple
    Standard Room with Queen Bed
    Stayed 1 night in July 2018

    The worst hotel with 5 stars ever visited.”

    Very disappointing, especially facilities and service. Elevator runs very slowly so that "always" you have to wait at least 10 mins to go anywhere in hotel. There's reception and restaurant at 20th floors which makes elevator even busier. Room is very small compared to its cost and mug has tea stain although the hotel's less than a month old. Their proud rooftop pool is actually very small and crowded which makes me feel like in a war shelter. Plus outside pool only open until 6 pm and you can visit only once in a day during peak season, which really doesn't make sense since you can't go outside pool except peak season in Korea. Futhermore check-in time is 3pm. Breakfast is okay but expensive, and restaurant is also very crowded even we visited at 7:10. (breakfast starts from 7) The location would be great to someone who want to go shpping in Dongdaemun area. Some of staffs also didn't look very well-trained and not gentle.

    Reviewed July 23, 2018

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

    Responded September 02, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    10.0
    Exceptional
    Naporn from Thailand
    Family with young children
    Standard Room with Queen Bed
    Stayed 2 nights in July 2018

    The location is good, we can take the bus from the airport to the hotel. All facilities is nice.”

    Since it’s just opened, all the facilities are new and nice. My kid really love this hotel, the location is good. The hotel is located near downtown in distance walks. The restaurant near the hotel are good.

    Reviewed July 17, 2018

    We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

    Responded September 02, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    7.6
    Very good
    NGUYEN from Vietnam
    Business traveler
    Standard Room with Queen Bed
    Stayed 2 nights in March 2019

    Very good”

    It is a good place and convenient for travelling

    Reviewed March 19, 2019

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back. Thank you Best regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded April 02, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    8.0
    Excellent
    Angeline from Malaysia
    Family with teens
    Standard Room with Queen Bed
    Stayed 1 night in December 2018

    Good hotel in good location”

    This is the branded hotel that never fails me wherever I go.

    Reviewed January 10, 2019

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back. Thank you Best regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded January 11, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    8.8
    Excellent
    HOI from Hong Kong
    Solo traveler
    Superior Room with 3 Single Beds
    Stayed 3 nights in December 2018

    Good location, clean and new”

    Clean and new

    Reviewed January 04, 2019

    Thank you for choosing Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one. Warmest regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded January 11, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    8.0
    Excellent
    Dawn from Singapore
    Solo traveler
    Standard Room with Queen Bed
    Stayed 5 nights in April 2019

    So far the best accomodation I stayed in”

    Clean, convenient with easy access to the train as well as close to all the shopping areas. Room is big and clean and, the staff r professional.

    Reviewed April 11, 2019

    Thank you for choosing Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one. Warmest regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded May 16, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    7.6
    Very good
    fumiaki from Japan
    Family with teens
    Superior Room with 3 Single Beds
    Stayed 3 nights in December 2018

    Great hotel however we are obliged to stay the room lower floor”

    we really enjoyed staying 3consective nights.

    Reviewed January 02, 2019

    Thank you for choosing Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one. Warmest regards, Novotel Ambassador Dongdaemun Hotels & Residences

    Responded January 11, 2019
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    9.6
    Exceptional
    Nattiya from Thailand
    Family with young children
    Residence Studio with King Bed
    Stayed 4 nights in July 2018

    Two thumbs up for facilities at the hotel esp.kids club, swimming pools and fitness”

    Cons- residencs side only have two elevators so it takes awhile sometimes

    Reviewed July 22, 2018

    We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

    Responded September 02, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    8.8
    Excellent
    Woan from Malaysia
    Group
    Residence Studio with King Bed
    Stayed 3 nights in July 2018

    New hotel with comfortable bed ”

    Hotel just started business in July. room is clean with comfortable bed. toilet bowl has an intolerable smell even though it was flushed properly.

    Reviewed July 14, 2018

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

    Responded September 02, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    6.4
    Good
    CEN from China
    Couple
    Standard Room with Queen Bed
    Stayed 4 nights in August 2018

    NOT WORTH”

    性价比超级低!不会再选择。可能是才开业,房间有那种装修后的异味,一进房间就很明显。房间特别小,基本上2个箱子打开以后,根本不好放下,每天只能从箱子里拿出东西,然后关上放一边。房间是背街,所以窗外风景也很是不好。打车一定要让酒店写地址写地址写地址!把agoda上的地址给司机看,大多不管用。(可能跟酒店才开也有一定关系)订房间的时候因为是在开业前订的,价格还算合理。1000以上的话没必要,推荐加价去其他5星酒店。 【位置】 位置很方便,去东大门逛街,都很方便,离车站近。 【清洁度】 总的来说,入住的时候看着表面还行。然后后几天的打扫却一般般,做清洁的细节不能看。没纸了,房间打扫时不会自动补足。打扫也只是吸尘,换毛巾,换被子。洗手台、厕所、浴室都没有打扫。(其中有一天,刚好是在房间的时候叫人来打扫的,所以围观了一切,换毛巾的时候,清洁阿姨直接把拿过来的干净毛巾放在旁边高一点,就是平时放箱子或者鞋的一个地上,然后再一件件拿起来叠起来放好) 【员工服务】 态度都很好,英文可以交流。 【设施】 这个真的要重点吐槽!!明明是才开业的酒店,各种设施就是虚有其表,细节不堪一视(包括各种硬件和软件设施)。熨斗是坏的,浴室和厕所共用一个滑门,中间隔有玻璃,玻璃挡不住浴室的水,有水蔓延到厕所那边一地都是。那个滑门也是,关上没什么用,会有水渗透到外边来。最让人惊呆了的是,床单是烂的,有几个很明显的洞(还是在头部附近),这种情况发生在一个才开业的酒店??反正这是唯一一个我个人住过的酒店中床单是烂的一个。 总的来说,慕名而来,败兴而归。

    Reviewed August 19, 2018

    Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

    Responded September 02, 2018
    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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    Novotel Ambassador Seoul Dongdaemun Hotels & Residences
    |Excellent 8.6
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    • Excellent location
    • Cheonggyecheon Stream
    • Dongdaemun History & Culture Park Subway Station is within 0.34 km