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Novotel Ambassador Suwon Hotel

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Excellent8.3
Based on 108 reviews
95% would recommend to a friend
Novotel Ambassador Suwon Hotel
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8.9 Excellent location
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8.9Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Air conditioning

  • Room service [24-hour]

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Room choices
1 King Bed Superior
...
  • City view
  • 28 m²
  • 1 king bed
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1 King Bed Deluxe
...
  • City view
  • 28 m²
  • 1 king bed
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1 King Bed Executive
...
  • City view
  • 28 m²
  • 1 king bed
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2 Single Beds Superior
...
  • City view
  • 28 m²
  • 2 single beds
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Deluxe Garden View King Bed
...
  • Garden view
  • 25 m²
  • 1 king bed
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Junior Suite with 1 King Size Bed
...
  • 25 m²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (108)
Booking.com Reviews (293)

4.0

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  • Cleanliness 8.8
  • Facilities 8.0
  • Location 8.9
  • Room comfort and quality 8.3
  • Service 8.2
  • Value for money 8.0
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 8.6
  • Room comfort and quality 7.9
  • Service 8.2
  • Value for money 7.5
  • Cleanliness 8.9
  • Facilities 8.1
  • Location 8.7
  • Room comfort and quality 8.5
  • Service 7.8
  • Value for money 8.1
  • Cleanliness 9.4
  • Facilities 8.3
  • Location 9.4
  • Room comfort and quality 8.7
  • Service 8.8
  • Value for money 8.7
  • Cleanliness 9.0
  • Facilities 8.0
  • Location 9.2
  • Room comfort and quality 8.0
  • Service 7.8
  • Value for money 8.3
Excellent
  • Cleanliness 9.3
  • Facilities 7.5
  • Location 8.3
  • Room comfort and quality 9.0
  • Service 8.7
  • Value for money 8.7
Excellent
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 9.5
  • Service 8.5
  • Value for money 7.0
Provided by verified guests of Agoda
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9.2
Toan from Vietnam
Business traveler
2 Single Beds Superior
Stayed 2 nights in August 2017
Nice hotel”
Close to pedestrian street/AK Plaza/Lotte. Good place for shopping with limited time
Reviewed August 27, 2017
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7.2
chee from Singapore
Family with young children
1 King Bed Superior
Stayed 1 night in June 2017
Convenient Location”
Location was near to train station, and department store. Though one need to be mindful of teh closing hours of the immediate nearby facilities. Access route to train station is not open in teh morning, making passage to teh train station rather inconvenient and painful if you have luggage.
Reviewed August 11, 2017
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5.2
Lena from Singapore
Group
2 Single Beds Superior
Stayed 2 nights in April 2017
Good location only ”
Good location. Next to tourist information and suwon station. However, staffs are not really friendly and hotel do not provide basics such as toothbrush and toothpaste
Reviewed April 07, 2017
Dear Lena, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Suwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to apologize for any inconvenience toothpaste and toothbrush issue may have caused you. Please understand that it is strongly prohibited to usage of disposable product in Korea. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kwangwoon Lee General Manger
Responded July 10, 2017
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Novotel Ambassador Suwon Hotel
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9.2
HANA from Japan
Solo traveler
2 Single Beds Superior
Stayed 1 night in March 2017
Convenient location and well-trained staff”
The stay in Novotel Suwon was very comfortable. The staff was all very kind and helpful plus the room was extremely clean. The only one disappointment was that sauna was not complimentary.
Reviewed March 30, 2017
Dear Hana, Thank you so much for your review of our hotel. I am please to hear you enjoyed your stay with us and that you feel you received great service. Regarding you feedback for sauna price, I will pass to the relevant department for the consideration. Thanks again for staying with us. We hope to see you again soon! Sincerely, Kwangwoon Lee General Manager
Responded July 10, 2017
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9.6
Bruce from Australia
Business traveler
1 King Bed Executive
Stayed 2 nights in March 2017
Very conveniently located”
Easy to get to & easy to get around from
Reviewed March 19, 2017
Dear. Bruce, Thank you very much for your review of our hotel. Your comments are always valuable source for us to improve our standards of products and services to our guests. I am very pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to Novotel Ambassador Suwon. With best regards, Kwangwoon Lee General Manager
Responded July 10, 2017
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10.0
PARK from South Korea
Business traveler
1 King Bed Superior
Stayed 1 night in March 2016
Excellent and Good hotel to stay”
This hotel can be one of hotels where I can recommend that you have to stay, when you are enjoying in Suwon. Near from Suwon downtown & easy to access and many entertainments near Hotel.
Reviewed February 05, 2017
Dear Park, First if all thank you so much for choosing Novotel Ambassador Suwon and taking your valuable time to place such a generous and detail review We are so pleased that you enjoyed your experience at our hotel. Your comments are always valuable source for us to improve our standards of products and services to our guests. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We would like to take this opportunity to thank you and we look forward to welcome you back in future. Thank you. Best Regards, Kwangwoon Lee General Manager
Responded July 10, 2017
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8.0
Nico from South Africa
Couple
1 King Bed Executive
Stayed 1 night in January 2017
A pleasant stay”
Comfortable new hotel with good facilities. We've enjoyed the executive floor very much. It is nice that the hotel is connected to the AK shopping mall.
Reviewed January 19, 2017
Dear Nico, Warm Greetings from Novotel Ambassador Suwon! Thank you for taking the time to convey your comments regarding your recent experience with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our property.We are very glad to hear that you had memorable staying with us especially its location and executive floor. Your comment is very valuable for its Hotel Management Team to listen to actual voice from guest, furthermore it motivates them to deliver consistent high service quality and better environment for guests’ enjoyable staying. We value you as our valued guest and we hope to have another chance to make your stay as best as it can be. Once again, thank you for sharing your staying experience with us and we are looking forward your next visit in the nearest future. Best Regards, Kwanagwoon Lee General Manager
Responded July 10, 2017
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8.8
JaeYoung
Couple
1 King Bed Executive
Stayed 2 nights in December 2016
good”
good
Reviewed December 26, 2016
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7.6
James from Australia
Couple
1 King Bed Superior
Stayed 3 nights in June 2016
Good location”
the hotel was in a good location and the rooms were nice. excellent markets near by.
Reviewed December 02, 2016
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8.4
MINJUNG from South Korea
Business traveler
1 King Bed Superior
Stayed 1 night in October 2016
Clean, Good”
Good location. Lots of good restaurants and drinking establishments within a 15min walk
Reviewed October 22, 2016
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