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Novotel Auckland Airport Hotel Reviews

Excellent8.7
Based on 688 reviews
88% would recommend to a friend

Verified guest reviews

Agoda Reviews (688)
Booking.com Reviews (1393)

8.7

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Excellent
based on 688 reviews
  • Cleanliness 9.2
  • Facilities 8.4
  • Location 9.7
  • Room comfort and quality 8.9
  • Service 8.8
  • Value for money 7.9
Excellent
based on 125 reviews
  • Cleanliness 9.0
  • Facilities 8.5
  • Location 9.5
  • Room comfort and quality 8.4
  • Service 8.3
  • Value for money 7.5
Excellent
based on 285 reviews
  • Cleanliness 9.3
  • Facilities 8.6
  • Location 9.8
  • Room comfort and quality 9.0
  • Service 9.0
  • Value for money 8.1
Excellent
based on 139 reviews
  • Cleanliness 9.3
  • Facilities 8.7
  • Location 9.8
  • Room comfort and quality 9.0
  • Service 9.1
  • Value for money 8.0
Excellent
based on 62 reviews
  • Cleanliness 9.1
  • Facilities 8.0
  • Location 9.8
  • Room comfort and quality 8.7
  • Service 8.8
  • Value for money 8.1
Excellent
based on 48 reviews
  • Cleanliness 9.0
  • Facilities 7.6
  • Location 9.5
  • Room comfort and quality 9.2
  • Service 8.8
  • Value for money 7.4
Excellent
based on 29 reviews
  • Cleanliness 9.4
  • Facilities 8.0
  • Location 9.9
  • Room comfort and quality 8.8
  • Service 9.0
  • Value for money 7.8
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Room type
  • Executive King Room
  • Superior King Room
  • King Suite
  • Superior Two Double Beds

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8.8
Sophie from Australia
Couple
Superior King Room
Stayed 1 night in December 2016
Great overnight stopover”
Stayed for quick one night because we came in very late. Nice new hotel. Great room, comfy bed, staff were nice. Breakfast included was pretty good. Would recommend.
Reviewed December 25, 2016
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6.4
Judy from New Zealand
Business traveler
Superior Two Double Beds
Stayed 1 night in December 2016
Disappointing”
Was no mention of $27 parking cost upon booking plus $10 wifi, poor tea & coffee in room, 2 tea bags??? Disappointed.
Reviewed December 20, 2016
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9.6
Raymond from Singapore
Family with young children
Superior King Room
Stayed 1 night in December 2016
great location!”
right at doorstep of airport
Reviewed December 14, 2016
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10.0
ERIC from United States
Family with young children
Superior King Room
Stayed 1 night in November 2016
cONVINIENT”
Right near the international airport. Just wake up and wheel your luggage across the street for airline check in. Fantastic!
Reviewed December 02, 2016
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8.8
Leung from Hong Kong
Solo traveler
Stayed 1 night in January 2012
Great location”
Close to airport, i can catch up the early flight
Reviewed November 14, 2016
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9.6
Alan from United States
Couple
Superior King Room
Stayed 1 night in October 2016
Very very convenience and great value for money. ”
Phenomenal breakfast, and crazy convenient!!
Reviewed November 05, 2016
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7.2
Chimy from Hong Kong
Solo traveler
Superior King Room
Stayed 1 night in August 2016
short stay”
because need to transit next day early morning!but taking the bus to downtown is also very close! just cross the road and take 30-40 min arrive in downtown!
Reviewed November 05, 2016
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9.2
Mark from Australia
Couple
Superior King Room
Stayed 1 night in December 2013
Highly recommended, good breakfast”
Very good staff, breakfast and service generally. Was very convient for our travels around New Zealand, super close to airport (walkable) would stay again
Reviewed October 25, 2016
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8.4
Tung-Ching from Australia
Solo traveler
Superior King Room
Stayed 1 night in October 2016
Good location”
It's really close to the airport. It's better than the hotel which I lived in the Auckland city.
Reviewed October 23, 2016
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9.6
Alec from New Zealand
Couple
Superior Two Double Beds
Stayed 1 night in October 2016
Arrived on a late flight, tired etc - the Novotel was a haven, a short walk after clearing customs. ”
We had thought it was a little pricey, but the location alone, plus the amazing breakfast (best we had in five weeks travelling overseas) made it more than worthwhile. Flight landed at 11.35pm, and we were in bed by midnight!
Reviewed October 16, 2016
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9.2
Jarred from New Zealand
Business traveler
Superior King Room
Stayed 1 night in July 2016
Novotel Auckland Airport”
Great hotel, great location and great service
Reviewed October 14, 2016
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5.6
Courtney from Australia
Couple
Superior Two Double Beds
Stayed 1 night in October 2016
Overnight transit stay”
Check in was fast, however it went downhill from there. We were kept awake all night by footsteps from the floor above us. Sanne the receptionist was rude.
Reviewed October 12, 2016
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8.4
Donald from Australia
Business traveler
Superior King Room
Stayed 5 nights in October 2016
Access and convienince”
Stay here regularly over all hotel is good the restaurant has improved but it would be nice if they made the price of parking more reasonable as it adds to cost of hiring vehicle for a week.
Reviewed October 10, 2016
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7.6
Marlon from Australia
Couple
Superior King Room
Stayed 1 night in September 2016
Great location for a stopover”
For Aussies who fly into Auckland late at night, this is a great place to crash. The bed was very comfortable and it was only a few minutes from the terminal, and car hire in the morning. Very convenient.
Reviewed October 08, 2016
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8.8
Peter from New Zealand
Solo traveler
Superior King Room
Stayed 1 night in October 2016
Well worth the money”
Nice and clean room with crisp linen on the beds, super quiet and a good breakfast in the morning. Just a short wander to the nternational terminal in the morning.
Reviewed October 04, 2016
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8.4
aaron from Australia
Family with young children
King Suite
Stayed 1 night in October 2016
COMFY AND QUIET AS”
We had a king suit on the 10tg floor. Very cosy and comfortable. Can not hear any aircraft noise at all. 2nd visit in same room. 2 children with us so perfect size for all as has a separate bedroom/lounge area. Only complaint is breakfast is a bit ordinary as in generic tasting scrambled eggs. Dry bacon. Watery baked beans etc. Over all great place if u r stayn overnight as literally 3 min walk to departures.
Reviewed October 03, 2016
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10.0
David from New Zealand
Solo traveler
Superior King Room
Stayed 1 night in September 2016
Location Locatuon location”
A little pricey for what you get, however the anilitynto walk across to the departure terminal is fantastic for those early flights
Reviewed September 27, 2016
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8.0
Joseph from United States
Couple
Superior King Room
Stayed 1 night in September 2016
Pretentious Bathroom Fail and PAY for Wifi”
This is one of those hotels, you know the type, that seems to be full of itself. Expensive room rates that don't even include so much as a bottle of water for free. The shower design, which I'm sure was supposed to be chic, was a disaster. Listed worst first: No door on the shower to keep in steam/keep out cold, the valve to switch shower heads either didn't work or was incomprehensible, glass wall between shower and room allows light to disturb anyone still in bed, soap dish is over towel rack allowing soap drippings on fresh towel. The bathroom lighting was a bit of a mystery at first. Lamest thing of all: $10.00 for wifi access. Phone was not able to reach front desk after 3 tries - just got a busy signal. Location was fantastic for catching an early flight the next day.
Reviewed September 26, 2016
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8.8
Dean from Australia
Couple
Superior King Room
Stayed 1 night in September 2016
Excellent location.”
Waited for a long time to check in, seemed to be a lot of people doing nothing. The only person who acknowledged our presence after waiting to be attended to was the gentleman who was prepared to help us with our luggage, which was still in the car. Restraunt staff excellent.
Reviewed September 21, 2016
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10.0
ori from Israel
Solo traveler
Superior Two Double Beds
Stayed 1 night in September 2016
Great hotel!”
Extremely nice and comfortable. I was surprised by how quiet it was, considering it is located at the airport.
Reviewed September 19, 2016
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9.6
Dave from New Zealand
Solo traveler
Superior King Room
Stayed 1 night in September 2016
Happy Wanderer”
As a wheelchair user a fantastic stay great staff nothing was a problem big comfortable bed and enjoyed my Eggs Bene
Reviewed September 12, 2016
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8.0
FUMIKO from Japan
Solo traveler
Superior Two Double Beds
Stayed 1 night in August 2016
Stylish!”
More varieties of dining places would be better. But as a whole. I'm satisfied.
Reviewed August 22, 2016
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10.0
Carson from United States
Couple
King Suite
Stayed 1 night in July 2016
Excellent”
Excellent everything! Rooms service, staff, clean, meals and ect spot on!!!
Reviewed July 25, 2016
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7.6
Ying from Singapore
Family with young children
Superior Two Double Beds
Stayed 1 night in June 2016
Convenient Location”
Great place if you have to staton enigma a catch the next day flight!
Reviewed June 13, 2016
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9.6
Nicholas from New Zealand
Couple
Superior King Room
Stayed 1 night in December 2015
It's a Novotel - It's great”
Regular upmarket hotel, nothing interesting to say about this, you get what you pay for and paying more means you get great everything. I recommend going over to the departures area and having the steak from the bar place up the escalator and to the right. Mine came out Medium well instead of Medium rare, however it was so tasty and flavourful and tender I didn't need to send it back. Obviously being across the road, literally, this is the place to stay for convenience on an early flight the next day.
Reviewed May 20, 2016
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7.2
Steven from Australia
Solo traveler
Superior King Room
Stayed 1 night in May 2016
Review”
Online checkin did not work as it refused to recognise reservation, however no problems on checkin. Remote control in my room was dysfunctional. My room card only allowed me to access my floor (7) so this caused difficulties accessing colleagues who were accomodated on other floors. Lots of litter around hotels exterior which I found unattractive.
Reviewed May 17, 2016
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9.2
June from New Zealand
Family with young children
Superior Two Double Beds
Stayed 1 night in May 2016
flying out early ”
ideal for use and location but not particularly kid friendly
Reviewed May 11, 2016
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8.4
Kazuaki from Japan
Couple
Superior King Room
Stayed 1 night in May 2016
Super Convenient Location”
Location is super easy to access to international airport. Just 3mins from check in counter. But please be careful that it is far from the domestic airport. And also rental car location is different from domestic. So you have to choose International Airport if you come from overseas.
Reviewed May 07, 2016
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10.0
Qiang from Australia
Business traveler
Superior King Room
Stayed 1 night in April 2016
very good”
very good
Reviewed April 16, 2016
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10.0
cleide from Australia
Business traveler
Superior Two Double Beds
Stayed 1 night in March 2016
Excellent for a layover in Auckland!”
Great place if you have to staton enigma a catch the next day flight!
Reviewed April 10, 2016
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6.8
Julia from Australia
Family with teens
Superior Two Double Beds
Stayed 1 night in April 2016
Novotel a bit tired”
The location for the hotel is very good. You can pack your bags and literally walk across the road to the airport. The rooms are nice, although looking a little tired and in need of a bit of renovation. The hotel seems to cater for business travellers more that families. The disappointing part was booking on Agoda for "2 queen size beds" and then getting 2 double beds in the room, which is just a little too small to put an older child with a parent in them. Novotel & Agoda need to get their facts right on this, as the detail on bed size is a major one ! The restaurant was a little limited on the type of food offered, and could benefit with a wider range, at a more reasonable price. The kids menu for a steak was said to be too small for my 12yr old son ! He ordered an adult steak dish, and was given a steak which was sliced already, and which looked quite small as well. The staff were friendly, and while I was disgruntled about the bed size they did try to help with the limited rooms they had. Extra pillows were no problem, and they have a few different types to cater for different needs. The wake up call arrived 10 mins early, and at a booked 4:45am am, I really would have preferred those extra 10 minutes of sleep.
Reviewed April 08, 2016
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9.2
Carolyn from Australia
Solo traveler
Superior King Room
Stayed 1 night in March 2016
Always a good stay, but expensive”
I like staying at this hotel for its location, cleanliness, service and ambience. But you pay for it!
Reviewed March 30, 2016
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9.6
Brenda from United States
Couple
Superior King Room
Stayed 1 night in March 2016
Perfect arrival and departure airport - worth every penny”
We stayed at this hotel both the night we arrived and the night before we departed New Zealand. It was worth every penny to stay so close to the airport - the room was clean, bed incredibly comfortable and the staff delightful.
Reviewed March 18, 2016
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7.0
Jim from Australia
Couple
Superior King Room
Stayed 1 night in March 2016
good location for a late night flight”
location
This was a pleasant stay. The location for us could not be beaten: it is right outside the airport. We asked for a taxi the next day into Auckland, and it was very nice, but at $90 it was overpriced. We should have gone to the normal taxi rank, and it would have been $35. You live & learn.
Reviewed March 14, 2016
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10.0
David from New Zealand
Solo traveler
Superior Two Double Beds
Stayed 1 night in March 2016
Great Airport Hotel”
A great place to stay after a late arrival or before an early departure from Auckland International airport
Reviewed March 06, 2016
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10.0
Warren from United States
Couple
Superior Two Double Beds
Stayed 1 night in February 2016
Convenient to terminal”
This hotel is fantastic partly due its convenience to the terminal. Always can count on room cleanliness. Look for upgrades shortly before stay. Buffet breakfast is excellent.
Reviewed March 02, 2016
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9.0
Adrian from Australia
Couple
Superior King Room
Stayed 2 nights in February 2016
Only steps away from the International Terminal”
The location is brilliant if you need to sleep at the airport. The restaurant is very good and the staff lovely.
Great spot for an overnight at the airport.
Reviewed February 22, 2016
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10.0
Warren from United States
Couple
Superior Two Double Beds
Stayed 1 night in February 2016
Meets guests needs”
Met my. Needs exactly. Free long term storage of my extra bag
Reviewed February 16, 2016
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9.7
Roslyn from Australia
Solo traveler
Superior King Room
Stayed 1 night in February 2016
So convenient and worth every cent”
Proximity to the airport, room, friendly staff
Very comfortable room and fabulous to be so close to the airport for early flight
Reviewed February 15, 2016
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10.0
Carl from Australia
Couple
Superior King Room
Stayed 1 night in January 2016
Great location ”
The hotel is straight outside the airport and all you have to do is cross a zebra crossing and you're there! The room was excellent as was the breakfast the staff very friendly and chatty. Will definitely stay again and strongly recommend it
Reviewed January 30, 2016
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8.0
Batkhuu from Mongolia
Solo traveler
Superior King Room
Stayed 1 night in January 2016
Still good ”
Location, comfort, hotel condition
Reviewed January 30, 2016
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8.7
John from New Zealand
Family with teens
Superior Two Double Beds
Stayed 1 night in January 2016
Comfortable ”
Location, comfortable beds, spacious bathroom
Reviewed January 18, 2016
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6.3
KhayChong from Malaysia
Solo traveler
Superior King Room
Stayed 1 night in January 2016
Novotel Airport Hotel Review”
1. Location
Reviewed January 15, 2016
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9.7
Joanna from New Zealand
Family with young children
Superior Two Double Beds
Stayed 1 night in January 2016
Lovely hotel right next to the Terminal”
Location, good beds, great bath
This hotel is the best option for transiting at Auckland Airport. The checking was fast and friendly. The rooms were very nice, we had twin double beds that were comfortable. Although it is right next to the airport the rooms were quiet, we did not hear any plane noise at all! Would highly recommend this hotel.
Reviewed January 13, 2016
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7.3
Peter from Australia
Couple
Superior King Room
Stayed 1 night in January 2016
Stay”
Location
Reviewed January 07, 2016
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8.7
SARAH from New Zealand
Family with teens
Superior King Room
Stayed 2 nights in January 2016
Another great stay”
Location, comfortable beds, executive rooms
We love staying here at the beginning and end of our New Zealand holidays. Can't beat the location and room comfort.
Reviewed January 06, 2016
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9.7
Sok from Hong Kong
Couple
Superior King Room
Stayed 1 night in January 2016
Good location, nice hotel”
Location, clean, comfortable
Reviewed January 04, 2016
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8.7
Grant from Hong Kong
Family with teens
Superior Two Double Beds
Stayed 1 night in January 2016
Great Airport Hotel”
Its excellent location, superior rooms & freindly staff
We stayed here over night for our connecting flight to Hong Kong the next day. Great Hotel if you want to not travel into the city. Limited restaurant options but right next door the departure hall upstairs has loads of options.
Reviewed January 03, 2016
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9.7
Kenji from Japan
Family with young children
Superior Two Double Beds
Stayed 1 night in December 2015
Good value hotel”
Location. Staff. Dining
Very good location with best in class service. Dining is excellent.
Reviewed January 01, 2016
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7.0
Mulia from Indonesia
Family with teens
Superior Two Double Beds
Stayed 1 night in December 2015
Novotel Auckland Airport”
Airport Location, clean room, parking
Reviewed December 31, 2015
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