Novotel Balikpapan Hotel
Novotel Balikpapan Hotel
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"As usual, comfortable and nice"

Avinash

|

December 8, 2017

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Lobby Novotel Balikpapan Hotel
Lobby
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Swimming pool [outdoor] Novotel Balikpapan Hotel
Swimming pool [outdoor]
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Swimming pool [outdoor] Novotel Balikpapan Hotel
Swimming pool [outdoor]
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See map Novotel Balikpapan Hotel
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Excellent
Location
8.1
See all 37 photos Novotel Balikpapan Hotel
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Very good
From 673 reviewsSee what guests said
7.8
/
10
Very good room comfort and quality
7.9
Recommended by 88% of guests
Value for money7.6
Distance to city center0 km
Location rating8.1
Nearest airportSultan Aji Muhammad Sulaiman Airport (BPN)
Distance to airport6.7 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
7.9
Very good
Room comfort & quality
1 King Bed Superior
1 King Bed Superior
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
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2 Single Beds Superior
2 Single Beds Superior
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
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1 Bedroom Deluxe King Bed
1 Bedroom Deluxe King Bed
...
  • Room size: 40 m²/431 ft²
  • Ocean view
  • 1 king bed
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Executive King Bed
Executive King Bed
...
  • Room size: 22 m²/237 ft²
  • Ocean view
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Single Superior
Single Superior
...
  • Room size: 32 m²/344 ft²
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Twin Superior With Breakfast
Twin Superior With Breakfast
...
  • Room size: 32 m²/344 ft²
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Superior King Bed
Superior King Bed
...
  • Room size: 32 m²/344 ft²
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Superior Twin Bed
Superior Twin Bed
...
  • Room size: 32 m²/344 ft²
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Superior Hot Deal King Bed
Superior Hot Deal King Bed
...
  • Room size: 32 m²/344 ft²
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Superior With Breakfast King Bed
Superior With Breakfast King Bed
...
  • Room size: 32 m²/344 ft²
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What people love about the property

  • "Nice hotel with good location"

    Hendra

    |

    December 5, 2016

  • "Comfortable stay though"

    lanny

    |

    November 1, 2016

  • "All the guests are satisfied staying here. comfortable stay"

    lanny

    |

    November 1, 2016

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More about Novotel Balikpapan Hotel

More about Novotel Balikpapan Hotel

"Breakfast was good and staff were friendly."

Julian

|

March 26, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Great customer service and comfortable room"

Muhamad Z.

|

April 11, 2017

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (673)Booking.com Reviews (131)
7.8
/
10
Cleanliness7.9
Facilities7.7
Location8.1
Room comfort and quality7.9
Service7.8
Value for money7.6
Provided by verified guests of Agoda
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All guests (673)
All room types
Showing 596 verified guest comments
12345
6.8
Good
Michael from Canada
Couple
1 King Bed Superior
Stayed 1 night in May 2018
Dated ”
Time to get with the times. This hotel needs some work
Reviewed August 22, 2018
Dear Michael, Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. You will be pleased to know that we are on process to renovate our rooms and as well other areas such as fitness or meeting rooms as it remains a key focus of our commitment to guests in providing new and exciting experiences. Please do let me know directly on your next planning, and I will be please to facilitate your stay. We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Warm regards, Zulfa Roslani Marketing communication
Responded October 30, 2018
Novotel Balikpapan Hotel
7.2
Very good
Nurin from Indonesia
Group
2 Single Beds Superior
Stayed 5 nights in June 2018
Not bad”
I stayed with my sister for 5 nights. Over all it was a nice staying. But there was a day that they didn’t cleaned the room except changing the towel and sheets but did not clean up the table. And then one day when we got back, the room was not being cleaned up. After we called for the room service the sheets were quite dirty.
Reviewed June 20, 2018
10.0
Exceptional
Andrew from Australia
Couple
1 King Bed Superior
Stayed 3 nights in February 2018
Huge lobby and big rooms”
We liked our stay, We were treated as special guest, was given a room with both ocean and pool view. Fir sure will stay here again if we back to Balikpapan. Rooms are a bit old but all amenities working fine, may need renovation in future but you feel living in a luxury hotel, Lots of variety of food for breakfast.
Reviewed February 06, 2018
8.8
Excellent
Raghu from India
Business traveler
1 King Bed Superior
Stayed 1 night in December 2017
Nice Stay”
This is my fifth Stay...As usual, comfortable and nice.
Reviewed December 08, 2017
8.0
Excellent
mira from Indonesia
Business traveler
1 King Bed Superior
Stayed 2 nights in November 2017
recomendeed place ”
Reviewed December 04, 2017
7.2
Very good
Neny from Indonesia
Business traveler
Stayed 1 night in November 2017
Very good”
will be better if there's check out counter as usual i stay at 4*-5* and can make service be fast and better
Reviewed November 20, 2017
9.2
Exceptional
Nursal from Indonesia
Business traveler
1 King Bed Superior
Stayed 2 nights in October 2017
awesome upgrading to sea view”
very excellent recepsionist services... will.be back again and soon in balikpapan for balikpapan novotel hotel.as main priority my room.already git new painting and clean...
Reviewed October 25, 2017
4.4
sindy from Indonesia
Business traveler
2 Single Beds Superior
Stayed 4 nights in September 2017
Acceptable”
I've seen cockroach twice in 2 different days during my stay. That is worst!!
Reviewed October 02, 2017
10.0
Exceptional
Raghu from India
Solo traveler
1 King Bed Superior
Stayed 1 night in September 2017
Exceptional... Best service all the time”
This was my 5th Stay and service remain unchanged. Best hotel of Balikpapan.
Reviewed September 08, 2017
Dear Raghu, Thank you for giving us a perfect score and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Best regards, Luh Putu Wahyuni Duty Manager
Responded September 12, 2017
Novotel Balikpapan Hotel
6.8
Good
arianto from Indonesia
Family with teens
2 Single Beds Superior
Stayed 2 nights in July 2017
Good”
the hotel is in line with its price. some things should be improved some things look old
Reviewed September 07, 2017
Dear Mr. Arianto, Thank you for choosing our hotel and for taking the time to write a review. Your feedback is very valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. Kindly be informed that we have been doing for wallpaper and new carpet project for our rooms. Thanks again for your helpful suggestions on ways to improve our services, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Luh Putu Wahyuni Duty Manager
Responded September 12, 2017
Novotel Balikpapan Hotel
2.4
TIMOTHY from Malaysia
Family with young children
1 King Bed Superior
Stayed 2 nights in August 2017
Bad experiance”
The room that was given was dirty and dusty, the replacement room was in similar condition. They tried to clean the room at 10pm. The breakfast seem to be not fresh food, as my wife suffered food poisoning.
Reviewed August 23, 2017
Dear Timothy, Thank you very much for your review of your recent stay at our hotel. I apologize for the mistake that our company made regarding your order and for the poor service that you have received from our staff. Please rest assured that the necessary steps are being taken to correct this matter. I appreciate your making me aware of the situation, and we look forward to being able to serve you better in the future. Best regards, Luh Putu Wahyuni Duty Manager
Responded September 12, 2017
Novotel Balikpapan Hotel
8.8
Excellent
Amy from United States
Solo traveler
1 King Bed Superior
Stayed 1 night in August 2017
Excellent”
Nice hotel with friendly service, although limited English. The locations is walkable to downtown restaurants and the market.
Reviewed August 11, 2017
Dear Amy, Thank you for choosing our hotel and for taking the time to write a review. We are so glad that you enjoyed your stay with us. Kindly be informed that we will have English class starting this month for our staff to improve the service of our company. We look forward to being able to serve you better in the future. Kind regards, Luh Putu Wahyuni Duty Manager
Responded September 12, 2017
Novotel Balikpapan Hotel
6.0
Ken from Indonesia
Business traveler
1 King Bed Superior
Stayed 4 nights in June 2017
It is not an Accor's Hotels standard”
There was tiny cockroaches all over the place in my room. Ordered room service for break fasting, end up waiting for almost one hour.
Reviewed July 12, 2017
Dear Ken, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. I am sorry to hear about your experience regarding the cleanliness in the room and our room service. Please be informed immediate action have been done to rectify this issue. Worked together with pest control, our house keeping team have done deep cleaning process in the room to avoid this situation occurred again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Luh Putu Wahyuni Duty Manager
Responded September 27, 2017
Novotel Balikpapan Hotel
8.8
Excellent
ERWIN from Indonesia
Family with young children
1 King Bed Superior
Stayed 2 nights in July 2017
Good hotel ”
Overall nice
Reviewed July 05, 2017
Dear Erwin, Thank you very much for the good review for Novotel Balikpapan. We are glad to see that your experience has met your expectation. We hope your next visit will be as pleasant as the previous one. Sincerely, Luh Putu Wahyuni Duty Manager
Responded September 27, 2017
Novotel Balikpapan Hotel
10.0
Exceptional
Julius from Indonesia
Business traveler
1 King Bed Superior
Stayed 1 night in April 2017
Good place with complete facility”
Suitable for business meeting
Reviewed April 27, 2017
8.8
Excellent
Muhamad from Malaysia
Business traveler
Stayed 2 nights in February 2012
Good stay”
Great customer service and comfortable room
Reviewed April 11, 2017
8.4
Excellent
Bill from United Kingdom
Solo traveler
1 Bedroom Deluxe King Bed
Stayed 3 nights in March 2017
Bill CollinS review”
The hotel Staff are Outstanding, Lisa the Manager of the restaraunt was truly 1st class. Chandra, Riza are also commended for high levels of service. Office Staff , Arum and Dewi were also very welcoming during my short stay. This was my 1st visit after almost 5 years and I can honestly say it is the Staff with listed names above that made my stay and I am sure have made many other visitors a great experience....
Reviewed April 03, 2017
8.0
Excellent
Julian from Singapore
Business traveler
1 King Bed Superior
Stayed 2 nights in March 2017
Good hotel but slightly old.”
Paid an affordable rate for this 5 star hotel. However quite disappointed that the room was quite old, shower water was also brownish. Breakfast was good and staff were friendly.
Reviewed March 26, 2017
6.0
yosi from Indonesia
Family with young children
2 Single Beds Superior
Stayed 2 nights in January 2015
recommended”
good
Reviewed March 20, 2017
9.2
Exceptional
DWI from Indonesia
Business traveler
1 King Bed Superior
Stayed 2 nights in March 2017
very nice hotel”
good hotel
Reviewed March 18, 2017
12345
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