8.6

Excellent
8.3% this month
/10
(10,255 reviews)See what guests said
Highly rated by guests – 92% would recommend
Housekeeping334
Shops233
Breakfast166
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Siam Paragon 700 m
MBK Center (Ma Boon Khrong Center) 1.2 km
Jim Thompson House 1.3 km
Khaosan Road 4.8 km
Wat Phra Chetuphon 5.2 km
Temple of the Emerald Buddha (Wat Phra Kaew) 5.2 km
The Grand Palace 5.3 km
Chatuchak Weekend Market 5.6 km
Wat Arun 5.6 km
Asiatique - The Riverfront 6.5 km
Nearby landmarks
Trimurti Shrine 50 m
Pratunam Center 50 m
clover 100 m
Pratunam Pier 110 m
Embassy of Indonesia 110 m
Newman Exclusive Tailor 120 m
Gaysorn Shopping Center 120 m
Mello Yello 140 m
Bangkok Painting 140 m
Royal Asia Boutique 170 m
Novotel Bangkok Platinum Pratunam

"Nice hotel for tourist who want to explore city as well as business"

Anirudh - December 24, 2020
Executive Park View Room King - Bathroom Novotel Bangkok Platinum Pratunam
Lobby Novotel Bangkok Platinum Pratunam
Swimming pool [outdoor] Novotel Bangkok Platinum Pratunam
See all 62 photos
Removed from saved list
Free Wi-Fi

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi, Pratunam, Bangkok, Thailand, 10400 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Siam Paragon
Within 700 m of property
Attention

This property is in high demand!

9 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 230 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Bangkok

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Bangkok are being booked every minute!
Value for money8.2
Distance to city center0.0 km
Location rating9.3

Rooms available at Novotel Bangkok Platinum Pratunam

Excellent
Room comfort & quality
8.6
Executive Suite King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Premier Park View
...
  • Room size: 26 m²/280 ft²
  • Park view
  • 1 double bed
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Deluxe - Double
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed
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Superior Double Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Standard Room with 1 double bed
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
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Executive Park View Room King
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Twin Bed
...
  • Room size: 25 m²/269 ft²
  • Park view
  • 2 single beds
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Superior Twin Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Family room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed and 2 bunk beds
Enter dates to see prices
Executive Park View Twin Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Bangkok Platinum Pratunam?

Check-in is from 12:00 AM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Bangkok Platinum Pratunam?

Novotel Bangkok Platinum Pratunam is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1600 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Bangkok Platinum Pratunam also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Bangkok Platinum Pratunam has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Bangkok with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Bangkok Platinum Pratunam?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Bangkok Platinum Pratunam. Adults can enjoy breakfast offered with an additional charge of 413 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Bangkok Platinum Pratunam?

Novotel Bangkok Platinum Pratunam features 2 on-site restaurants for your dining convenience. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Novotel Bangkok Platinum Pratunam?

Large events and gatherings such as weddings can be hosted at Novotel Bangkok Platinum Pratunam. Small or intimate events like birthday parties can also be accomodated. Services for event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Novotel Bangkok Platinum Pratunam?

On-site venues and convenient event services make Novotel Bangkok Platinum Pratunam an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 320 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Novotel Bangkok Platinum Pratunam?

Novotel Bangkok Platinum Pratunam does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Novotel Bangkok Platinum Pratunam?

Hua Hin Railway Station is the closest train, metro, or bus station, about 260 m away from Novotel Bangkok Platinum Pratunam.

What restaurants are nearby Novotel Bangkok Platinum Pratunam?

Novotel Bangkok Platinum Pratunam is located in Pratunam, famous for good restaurants such as Platinum Modern Thai, McDonald's (Novotel Bangkok) and The Square Restaurant, Novotel Bangkok Platinum Pratunam.

What popular shopping places are close to Novotel Bangkok Platinum Pratunam?

Located in the Pratunam area, Novotel Bangkok Platinum Pratunam is close to great shopping choices like Platinum Fashion Mall, Pratunam Market and Pratunam Center.

What are popular attractions near Novotel Bangkok Platinum Pratunam?

Guests at Novotel Bangkok Platinum Pratunam can easily visit Baiyoke Sky Tower, Victory Monument and Trimurti Shrine located in the Pratunam area.

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Explore the neighborhood

What people love about Novotel Bangkok Platinum Pratunam

  • 8.8

    Excellent

    "Nice place to stay in Bangkok Clean and feel warm"

    Witat

    |

    January 6, 2021

  • 10.0

    Exceptional

    "The bar at the roof deck is also worth the try."

    Winnie

    |

    July 3, 2020

  • 10.0

    Exceptional
    Staff 

    "Staff were extremely helpful and attentive."

    Wilson

    |

    January 8, 2021

Property ranking|Compared to 5,479 Bangkok properties
See all rankings
Location score
9.3/10
Room comfort score
8.6/10
Cleanliness score
8.8/10
Service score
8.6/10
Better than
99
%
of Bangkok properties
Better than
97
%
of Bangkok properties
Better than
93
%
of Bangkok properties
Better than
91
%
of Bangkok properties
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Overall rating:

8.6

Excellent
8,913 reviews
Cleanliness
8.8
Facilities
8.3
Location
9.3
Read all reviews >
What travelers say they love:
The best location Thank you for having me is amazing room se...
Duean from United Kingdom
Family with older children
More about Novotel Bangkok Platinum Pratunam

More about Novotel Bangkok Platinum Pratunam

Situated just above Platinum Mall in the heart of Bangkok's fashion district, Novotel Bangkok Platinum Pratunam offers you easy access to the best of Bangkok's entertainment and tourist attractions. With over 2500 shops, Platinum Fashion Mall is Southeast Asia's largest wholesale and retail shopping center. Central World Shopping Center, Siam Square, MBK, Pratunam market, and BTS skytrain stations are all within walking distance. The hotel itself is a blend of comfort and technology, making for a perfect accommodation. All 283 well-designed rooms feature thoughtful amenities to ensure an unparalleled sense of comfort. This hotel offers numerous onsite facilities to satisfy guests such as two bars and one restaurant, five multi-purpose meeting rooms, Wi-Fi internet, swimming pool, fitness center and an indoor car park. Novotel Bangkok Platinum Pratunam is the perfect choice for your next holiday or business trip.

Show less
Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Housekeeping

613 mentions

Breakfast

428 mentions

Food & Dining

166 mentions

Swimming Pool

130 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • German
  • Thai

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Fitness & recreation

  • Game room

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Refrigerator
  • Telephone
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
Restaurants on site

The Square

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
220 Petchaburi Road, Ratchathewi, Pratunam, Bangkok, Thailand, 10400
Exceptional
Location

9.3

Hospital or clinic

  • clover
    100 m

Shopping

  • Chatuchak Weekend Market
    5.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Siam Paragon
    700 m
  • MBK Center (Ma Boon Khrong Center)
    1.2 km
  • Jim Thompson House
    1.3 km
  • Khaosan Road
    4.8 km
  • Wat Phra Chetuphon
    5.2 km
  • Temple of the Emerald Buddha (Wat Phra Kaew)
    5.2 km
  • The Grand Palace
    5.3 km
  • Chatuchak Weekend Market
    5.6 km
  • Wat Arun
    5.6 km
  • Asiatique - The Riverfront
    6.5 km

Nearby landmarks

  • Trimurti Shrine
    50 m
  • Pratunam Center
    50 m
  • clover
    100 m
  • Pratunam Pier
    110 m
  • Embassy of Indonesia
    110 m
  • Newman Exclusive Tailor
    120 m
  • Gaysorn Shopping Center
    120 m
  • Mello Yello
    140 m
  • Bangkok Painting
    140 m
  • Royal Asia Boutique
    170 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from00:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1600 THB
  • Distance from city center0.0 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)413 THB

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants2
  • Number of rooms 283
  • Room voltage220
  • Year property opened2011
  • Most recent renovation2011
Property announcements

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Bangkok Platinum Pratunam from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.8
Facilities8.3
Location9.3
Room comfort and quality8.6
Service8.6
Value for money8.2
High score for Bangkok
Rating
9+ Exceptional (2,385)
8-9 Excellent (1,764)
7-8 Very Good (1,642)
6-7 Good (372)
<6 Below Expectation (288)
Time of the year
Mar - May (1,648)
Jun - Aug (1,719)
Sep - Nov (1,641)
Dec - Feb (1,443)
Don't miss out!Properties in Bangkok are being booked every minute!
All guests (8,913)
All room types
All languages

Show reviews that mention 

Showing 6,451 verified guest comments
12345
9.3
Exceptional
Guo from Singapore
Family with young children
Superior Double Room
Stayed 3 nights in March 2016

Perfect Stay Once Again”

Friendly Staff, Good Location and Big, Clean Room

This is our third time staying in Novotel Bangkok Platinum Pratunam and they have not disappointed once again. We have booked 3 rooms via two separate bookings and have made a few requests via email prior to our arrival: 1) Early Check-in at around 1200hrs as we have two young children in the group 2) All 3 rooms was to be on the same level 3) Baby cot in 2 of the rooms Reply via email was prompt with a standard "subjected to availability" reply When we arrived and check-in, Natasha (hope I get the name correct) served us and we are glad that our request was actually put through to the front desk staff without us repeating. Natasha managed to allocate all rooms to be on the same floor, checked us in early for 2 rooms and arranged for baby cot in room. Throughout the check-in process, Natasha was patient and polite. Rooms were spacious and clean as usual. Hotel location is just next to Platinum Mall Fashion Mall and nearby to other shopping areas. We also noticed there is a sky bridge (under construction) and will be linking up towards Big C Hypermart, Central World and other shopping areas in future. A definte additional plus point to continue staying in Novotel Bangkok Platinum Pratunam. Keep it up and thank you for the wonderful stay.

Reviewed March 16, 2016

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9.7
Exceptional
Wei from Singapore
Group
Superior Double Room
Stayed 5 nights in November 2013

Clean & comfortable room, centrally located”

Super friendly service staffs, clean room and great location.

It is our first stay with Novotel Bangkok Platinum throughout our past few trips to Bangkok; it was great!! We received great attention from the their service staffs. Our room was clean and comfortable. Housekeeping was being done everyday; Good job to the housekeeping attendants! We love how Novotel being enviromental friendly by noticing their customers with cards indicating, how we can get the towels & the bedsheets to be change or not during housekeeping, this acts in a way to save water and electricity. We would like to compliment 2 service staffs, Front counter- Ple & Bell boy- Toom. They were really friendly and helpful; they recognises their customers they served and Never we see them without smile on their faces. Cheers!! To Novotel having such Great staffs!! Smiles from your service staffs makes our stays feel light, comfortable and happy. Our stay with Novotel was Great!! Despite before we book our room from Agoda, we actually read some negative feedbacks. Thumbs Up to Novotel Bangkok Platinum all Service Staffs! You make our 6 days stays feel comfortable and feels home!

Reviewed November 12, 2013

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9.7
Exceptional
YUNG from Malaysia
Business traveler
Superior Double Room
Stayed 2 nights in August 2012

Everything is perfect”

Nice view, nice interior, beautiful pool view,clean, friendly staffs, great location, nice food

It is a great experience staying in Novotel Bangkok Platinum Hotel! Hotel is located at great location that we can easily walk to Platinum Mall,Central World Plaza and Pratunam Market.The hotel room is big ,clean and the interior of the room is nicely decorated. View from hotel room and view from the swimming pool is picturesque. Welcome drinks made us feel warm and the staffs are all very friendly. From our experience, this is the very first time we were sent to the hotel room by the hotel staff.The food for breakfast buffet is perfect! For the cons,we felt the shade for the bathroom is slightly transparent.After rolling down the shade, we still can see body figure of the person taking shower inside bathroom. It is slightly embarrassing for friends travelling together.

Reviewed August 06, 2012

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10.0
Exceptional
PIPIT from Indonesia
Couple
Executive Park View Room King
Stayed 1 night in August 2014

Absolutely the Best hotel in Bangkok!”

Well, you name it they got it : Location, Accommodation and Hospitality

We stayed for 1 night at Novotel Bangkok Platinum Pratunam for our 5th Wedding Anniversary. Absolutely the Best hotel in Bangkok we stayed so far - compared to the other 4 Stars and 5 Stars hotel we stayed before; from the Superb location, amazing customer service and hospitality from hotel entrance till lounge at 24th floor, very comfortable accommodation, tasty food in restaurant, service are really top class. Have been telling our friends and family of this short yet amazing wonderful time we had in Novotel. Would definitely come back and stay here on our next family visit, which will be with our 3 years old son and my parents. Thanks for making our 5th Wedding Anniversary even more memorable, Novotel :)

Reviewed August 23, 2014

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8.8
Excellent
San from Singapore
Group
Standard Room with 1 double bed
Stayed 4 nights in January 2019

5D4N Stay @ Novotel Bangkok Platinum Pratunam”

This is my 1st time staying with Novotel Bangkok... Room price was expensive but we are travelling with old folks this time round, therefore, for the sake of location & conveniences, we selected Novotel Bangkok which was directly above Platinum Mall... My mum was extremely pleased with doing shopping downstairs @ Platinum Mall & dropped her shopping upstairs in the hotel room & continued with her shopping once again... Rooms was big & comfy so nothing to complain about... However, there was a bad cigarette smell in my toilet which was unacceptable giving that Novotel Bangkok claimed that they are a non-smoking hotel... And also, the safe box in my room is not working when i wanted to use it which was quite disappointing... Luckily, all my problems were attended quite quickly by their staffs after i made a complaint to the front desk... Overall, we are quite happy with our stay... Would love to come back for another stay if only the price could be slight cheaper...

Reviewed April 04, 2019

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Dear San, Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I am pleased that you did enjoy the hotel, especially the location and that you found our team were incredibly helpful. I will be sharing your feedback with team. However, I also noted your concerns regarding room experience and passed on to our concerned department. Please allow me to express my sincerest apologize for any inconvenience caused. We look forward to welcoming you back again in the near future. Regards, Ploynrin P

Responded April 06, 2019
Novotel Bangkok Platinum Pratunam
10.0
Exceptional
Faridah from Italy
Family with teens
Superior Double Room
Stayed 3 nights in June 2017

A relaxing stay with excellent and caring service”

I chose the Novotel Platinum because of the location to the malls and we were truly not disappointed. We had a 3 night stay there and except for the first day when we went to Chatchuchak market, whatever we wanted to shop for can be found within walking range. For those worried that it is a walk to the BTS station (I was), there is a covered link bridge that brings you right to the station - not a long walk, I felt. It also links you to Central World and the Big C superstore, good on rainy days like what we experienced during our stay. Platinum Mall is connected to the hotel - very good for that tiring shopping day, wishing you were staying nearby, with added advantage that you can go back any time if you wished you had bought that extra blouse/shoe. And outside the hotel/mall are small outdoor food trucks/shops - Thais are so inventive with their food; so its so fantastic even to browse through them. And they are so friendly and generous to let you sample their products. The reason we went to Bangkok during this short stay was the shopping and food. The big plus and surprise is how wonderful Novotel Platinum is. We arrived late, after 10pm. We always requested for connecting rooms - with teenage kids in tow, and during the journey I kept on hoping they will give it to us (we've always made special requests which are always subject to availability) and going to check in late, I knew it was almost impossible that we would get it.(and I've always wondered whether hotels read those special requests) But when we checked in, we were greeted by a very sweet lady (I should have gotten her name) and as if she knew I was wishing it, she said brightly that we ARE getting connecting rooms AND a high floor too. She definitely had read the requests! And the check-in was a breeze - everything that she needed to hand to me was all within reach and the check in was fast! No need to ask for wifi, everything was explained within that short time. I read in some review that the hassle

Reviewed June 08, 2017

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9.7
Exceptional
Yi from Singapore
Business traveler
Superior Twin Room
Stayed 2 nights in March 2012

Awesome hotel in a great location!”

Clean rooms and friendly helpful staffs

I will never go to Bangkok without staying at Novotel Platinum ever again! This hotel is right smack above Platinum Mall 2, between the busy Pratunam market and chic Centerpoint where you can walk to Siam Square and Siam Paragon. 20 minutes walk from Ratchaprarop Airport Link. Clean modern hotel with very friendly and helpful staffs. Despite reading reviews that breakfast service was slow/bad, I had no grounds for any complains. Wide variety of spread, typical of a 5 star hotel buffet breakfast, it was yummy! Staffs seems to be shorthanded but their excellent service makes up for it. The shower is exposed through a glass, kind of embarassing to shower if I were to stay with a friend or family. Amenities include bathrobe but left out bedroom slippers. A pity that the hotel does not have any spa for massages which most 4-5 star hotels do have. The hotel is still new, 2 months old, so do expect some minor hiccups and miscommunication. But they are quick to rectify any mistakes made and seems genuinely apologetic. Give them some time and I believe they will be up and running smoothly very soon!

Reviewed March 18, 2012

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9.2
Exceptional
Alvis from Singapore
Family with young children
Family room
Stayed 3 nights in December 2019

Absolutely not able to find any reason not to stay here”

This is the first time that I stayed at Novotel Platinum Pratunam. We booked 3 family room with bunk beds for 3 nights. [Location] Goodness! The location of the hotel is smack right at a corner of a cross junction which is SO DEM strategic. - Right in front, it's where Pratunam market is (walk about 7-10min opposite the road) - Diagonally right, it's where Neon market is (walk about 7-10min opposite the road) - Right behind, it's where Central World & Big C are (exit hotel and walk up the stairs and on Ratchaprasong Skyline Walk) - Just beside, it's the Platinum mall (it's all linked. You can escalator down to level 5 from 6 into the mall) - If you need to travel to Siam Paragon/Square area, you can BTS from Chit Lom. It's about 15min walk from hotel via Ratchaprasong Skyline Walk. [Staffs] - friendly & smiley - actively looking out to serve - the bell boys rushed out to help us with our luggages when we reached and directed us to check-in on level 6 - check-in was breeze - instructions given simple and to the point [Room & Beds] - spacious - king size bed with bunk beds stuffed with stuffed toys - king size bed firmness was just fine for me - 4 pillows (2 soft standard size pillows and 2 firm medium square pillows) - would prefer they provide all standard size pillows instead as square pillows tad difficult to sleep on though - bunk beds are super single size and the frame is sturdy. As usual, the kids will fight to sleep upper level - each room is provided with 4 complimentary bottled water and housekeeper will replenish them daily. - comes with a bucket for shoppers to put their excessive plastic bags from all the shopping for the hotels to recycle them. This is a thoughtful deed. [Toilet] - 3 sections and spacious - shower area, basin area and the poo poo area - poo poo area has a door to keep your business and smell in - common toiletries provided [Massage] - tried 2 hours Royal Thai Massage. A combination of 30min body scrub and 90min of Thai massage -

Reviewed December 25, 2019

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Thank you for your review and feedback of the Novotel Bangkok Platinum Pratunam. We are glad that you enjoyed your stay and will convey your compliments to our associates. We hope to welcome you back to our Hotel in Bangkok in the near future.

Responded February 07, 2020
Novotel Bangkok Platinum Pratunam
10.0
Exceptional
Joey from Singapore
Group
Superior Twin Room
Stayed 3 nights in August 2016

Very convenient location with clean and spacious rooms!”

It's me and my friends' 2nd time staying at Novotel, and we absolutely loved it! Not only the location was ideal (right above Platinum Mall), the new link bridge to Central World/Big C Supermarket makes the hotel even more convenient, and the link bridge is covered and spacious! win! The staffs were very friendly and nice, we were waiting at the lobby for our friend for quite some time before getting a cab to the airport, and one of the staff actually came up to us and was worried we will be late for our flight. The only downside is the breakfast buffet was kinda mediocre LOL but who goes to Bangkok for breakfast right?! Overall it was still alright, probably all breakfast buffet looks the same. I would definitely highly recommend Novotel BKK Platinum Pratunam and would stay there every time I go Bangkok! :)

Reviewed August 29, 2016

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9.3
Exceptional
Shu from Singapore
Couple
Superior Double Room
Stayed 4 nights in January 2015

Centrally Located and Comfortable Hotel”

Location, Room Comfort, Service

We had a great stay at Novotel Bangkok Platinum Pratunam. The location was amazing, and the rooms were very comfortable and clean. Service staff were ever helpful and friendly and always available whenever we required help. I especially like the fact that there was a complimentary tuktuk ride available to guests, being dropped off at various strategic locations really helped us cut down on travelling time. The only downside would be the variety of breakfast in the morning at the restaurant, the spread was repetitive and after 4 days of eating the same food, it got a bit boring. Nonetheless, it was a good stay here and I would not hesitate to come back again.

Reviewed February 14, 2015

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9.7
Exceptional
Kwok from Canada
Business traveler
Superior Double Room
Stayed 1 night in March 2012

Good value for the money and excellent location”

Within walking distance of major shopping malls and close proximity to BTS station

I stayed in Novotel Bangkok Platinum Hotel just for 1 night. The hotel is located in Water Gate district of Bangkok. Within 5-10 mins walking distance, there are big shopping malls such as Central World and Big C. Numerous hawker centers can also be found just around the corner where Thai style delicatessens are available. Modern style reception area with friendly staff. Shortly after check-in, hotel staff will escort you to your room. The room is spacious and very clean. Complimentary coffee and tea service is provided while the mini bar beverage and food items are at reasonable price. It is fantastic to stay in Novotel Platinum Hotel.

Reviewed March 22, 2012

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9.7
Exceptional
Ah from Singapore
Family with teens
Superior Double Room
Stayed 4 nights in October 2014

Good Location & Friendly Staff”

Convenient, Comfortable & Clean

It was our first time staying in Novotel Bangkok Platinum Pratunam. We booked 3 rooms with this hotel via Agoda.com. The front desk staff was friendly and efficient. We were given a connecting room as requested. Rooms are comfortable and clean. The hotel is above Zone 3 of Platinum Mall after which they are linked to Zone 1 & 2. Good location for shopper. We had a great time staying there and will be back again.

Reviewed October 18, 2014

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9.0
Exceptional
James from Singapore
Couple
Superior Twin Room
Stayed 3 nights in June 2013

Wonderful experience once again”

location, facilities and staffs

This is second stay with Novotel at Pratunam district. The location is excellent for customers who are first timers looking to visit the famous shopping areas around this area such as Platinum fashion mall, Siam Paragon, MBK and other major shopping mall. Easy accessible to famous weekend market, river city etc. As for price wise should families, couples or groups has a little more budget to spend on accomodations, Novotel hotel is one of the must stay hotel. Of course not restraining yourself to others hotels depending on your needs and considerations. That's all for this time round. Have a great stay at Bangkok!

Reviewed August 12, 2013

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9.0
Exceptional
Kabir from India
Group
Superior Double Room
Stayed 1 night in November 2012

Location, Service, Food.......... Fantastic”

swimming pool, service

We stayed at Novotel Platinum for 1 night and 2 days. The hotel is new and is above the platinum mall. The check in was smooth and we were showed the superior and Suite Room as we were thinking of upgrading. The Suite is ok, not convincing enough though. We settled for the superior room. The room was comfortable. The hotel does not have any smoking rooms. The highlight of the hotel is the Gym and Pool area. Only complaint is the pool shutting at 8pm along with the bar in the area. The management needs to understand for tourists/ shopaholics, the day ends around 7pm. One would like to come back to the hotel and relax in the pool. Suggest they keep this area open till 10pm. The food in the coffee shop was great and the promotion made it extremely affordable (Would have been the same for me as am an Accor member). The staff at the hotel is extremely friendly. Our flight was late at night and we decided for a late checkout at 7pm . My family travels to Bangkok often and are primarily shopping in the Platinum Mall. Will ensure they stay at Novotel each time. Thank you for a wonderful stay.

Reviewed November 21, 2012

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9.7
Exceptional
WEE from Singapore
Couple
Superior Double Room
Stayed 2 nights in November 2012

Lovely Hotel and service with a smile”

Friendliness and professionalism of the staff

My wife and I were particularly impressed with the friendliness of each and every hotel staff. The moment we reached the hotel, we were warmly welcomed and our luggage were taken over by the concierge staff willingly with a smile. The room is very clean and spacious. Decor-wise, the earth tone look appeals to us immensely. Room service by the hotel staff was also very prompt and friendly. We were particularly impressed with one of the concierge staff, Mr. Aree who showed with patience direction to the various places we wanted to go. He also arranged transport for us and gave us tips on how to navigate within Bangkok. All in all, we want to personally thank Mr. Aree for his very personal and yet professional service and attention to details. We strongly recommend Novotel Bangkok Platinum Hotel as the hotel of choice in Bangkok. from Singapore

Reviewed November 18, 2012

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9.0
Exceptional
Fiona from Singapore
Group
Superior Double Room
Stayed 2 nights in March 2012

Fantastic Location, Excellent Rooms”

Location, Service, Interior Design

Novotel Platinum is relatively new and not quite been updated on the Bangkok maps yet, but don't let yourself miss out on this gem. For travellers very much into shopping, this location is absolutely fantastic. Fancy a little late start to your morning but still wanting to get in a good few hours of shopping, this is the hotel for you. Just step out of the hotel and in 1 min, you are right at the doorstep of Platinum Mall. Just a few min's walk and Central Mall, Siam Sq, Paragon is right there. The staff are very polite and the concierge extremely helpful. The rooms, being new of course, are very nicely done up. In fact, I think it's much much nicer than Novotel Siam Sq which is just in the vicinity. One other feature of the room, which may be negative or positive depending on the traveller - the bathroom's shower area is separated by a see-through glass window. Of course there are blinds that you can choose to bring down for privacy, but the screens are still somewhat translucent. Also, there are no locks on the bathroom door (main door or door that separates the toilet). So if you're on the more conservative side just a fair bit of warning for you.

Reviewed April 12, 2012

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10.0
Exceptional
Wei from Singapore
Couple
Executive Park View Room King
Stayed 4 nights in January 2013

Good location for shopper”

Superb friendly staff

The staff in Novotel Bangkok platinum are all friendly and also helpful. Always greeted with a smile. Executive double room able to fit at least 3 pax if travel with family. For those who like shopping, novetel Bangkok platinum hotel is the perfect place. There are a few shopping mall around the hotel. Platinum shopping mall both new and old. Walkable distance of 5mins reach central mall( isetan) which also link to Siam mrt. Beside the mrt, there are a few more shopping mall. Overall good location for shopper.

Reviewed January 29, 2013

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10.0
Exceptional
Li from Singapore
Group
Superior Twin Room
Stayed 4 nights in May 2018

Best Service Ever”

Was really happy to have chosen Novotel Platinum for my stay in Bangkok. The perfect location is good for both shopping and dinning. The service crews are great, always with a bright smile and ready to go the extra mile for you. Special thanks to Garfield, the bar manager at Novotel, who makes our trip at Bangkok a most pleasant one. Whether you are staying at Novotel Platinum or not, I recommend you to visit Cloud 9 Bar at Novotel Platinum, a beautiful rooftop bar with fantastic booze. Feel free to have a chat with Garfield, he will definitely amaze you with a perfectly skilled cocktail suited to your taste buds.

Reviewed June 03, 2018

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9.7
Exceptional
Shi from Singapore
Group
Superior Double Room
Stayed 5 nights in July 2015

Awesome vacation”

Extremely comfortable rooms, linked conveniently to Platinum Mall and short distance to Siam Paragon

We had an amazing time staying in Novotel Bangkok Platinum Pratunam! Awesome service and warmth from all the hotel staff, especially the housekeepers and the concierge at the Ground level. There's a tuk tuk shuttle service to Siam Paragon too! Lastly, Platinum Mall, the shopping haven is conveniently located just beneath us. Love this hotel!

Reviewed July 19, 2015

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9.3
Exceptional
Ee from Singapore
Family with young children
Superior Double Room
Stayed 4 nights in December 2015

Good Hotel”

Staff are friendly. Rooms are clean. Good location.

Nice and comfy stay @Novotel Bangkok Platinum Pratunam. The front desk staff, chambermaid and bellboy were all nice and helpful. This hotel is link to Platinum mall, several night market street and massage. Starbucks and 24hrs McDonalds are just downstairs. Would recommend to friends visiting Bangkok.

Reviewed December 11, 2015

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