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Novotel Bangkok Suvarnabhumi Airport
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9.3 Exceptional location
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Novotel Bangkok Suvarnabhumi Airport

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Excellent
From 6659 reviewsSee what guests said
8.3
90% would recommend to a friend
  • Free airport transfer

  • 230 meters to public transportation

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
Junior Suite
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  • 56.5 m²/608 ft²
  • Shower and bathtub
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Deluxe Twin
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  • 35 m²/377 ft²
  • Non-smoking
  • 2 single beds
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Executive Premier Floor King Room
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  • 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
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Superior King
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  • No view
  • 25 m²/269 ft²
  • 1 king bed
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Deluxe King
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  • 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
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Superior Twin
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  • 35 m²/377 ft²
  • Non-smoking
  • 2 single beds
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Junior Suite
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  • 56.5 m²/608 ft²
  • Non-smoking
  • 1 king bed
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Executive Premier Floor Twin Room Hotels on Sale
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  • 35 m²/377 ft²
  • Non-smoking
  • 2 single beds
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Superior Room with King Bed
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  • 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
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Superior King Bed
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    Verified guest reviews

    Agoda Reviews (6659)Booking.com Reviews (2968)
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    Cleanliness8.7
    Facilities8.4
    Location9.3
    Room comfort and quality8.5
    Service8.3
    Value for money7.2
    Provided by verified guests of Agoda
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    12345
    9.6
    David from Mongolia
    Family with young children
    Executive Premier Floor King Room
    Stayed 1 night in January 2018
    Exceptional
    Very convenient for a lay-over and transit, nothing short of exceptional service for the traveler especially with a family. A bit pricey, but worth the additional expense for the location, breakfast, convenience, and level of staff service and friendliness.......
    Reviewed January 23, 2018
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    8.4
    Laura from United States
    Couple
    Superior Room with King Bed
    Stayed 1 night in January 2018
    Great location but a few issues
    We recently spent one night at the Novotel Suvarnabhumi on two separate occasions. The location cannot be beat for late arrivals and early departures to Bangkok airport. The first time we stayed it was perfect. The most recent stay was "interesting". We arrived late and they upgraded us to a lovely suite. (1502). We had hoped to get 7 hours of sleep. Around 1 am, I was awoken by what appeared to be a strobe light in the room. It blinked a couple of times and went off. Strange. Then at 5:15 am, the reading light by the bed turned on and kept blinking till my husband finally unscrewed the light bulb. Then at 5:40 the strobe light occurred again - this time witnessed by both of us. We were so frustrated that we just got up and left early for the airport. I'm sure there is a short in the lighting for the room. Unfortunately, we were too sleep deprived to notify management.
    Reviewed January 20, 2018
    Dear Laura, Your opinion is very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. However, I was concerned in reading your feedback and disappointment on the lighting system in your room that did not work properly. We do have rooms inspected prior to the guest’s arrival by our housekeeping supervisor as well as a monthly maintenance preventative program. Despite these process I understand that the malfunction still occurred during your stay and I sincerely apologize for the convenience caused. I have instructed our Executive Housekeeper and Chief Engineer to ensure that the appropriate actions have been taken to avoid any re-occurrence. In spite of the incident, we do hope that we will have the pleasure of welcoming you back again in the near future, so that we can demonstrate the remedy actions taken to avoid such a re-occurrence. Sincerely yours, Christophe Geoffroy General Manager
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    Novotel Bangkok Suvarnabhumi Airport
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    7.2
    kin from Philippines
    Solo traveler
    Superior Room with King Bed
    Stayed 1 night in January 2018
    OVERNIGHT STAY
    There is a free pick up shuttle at the arrival area,outside gate 4. Or you can work thru the tunnel on the basement,beside the airport rail link arrival area. Hotel have a very nice lobby,specially during night time when all the light are up. Room is huge,around 45-50sq.mt. But a bit dated,though some part have semi refurbished. Carpet is old & a bit dirty,long hair are visible in some part of the carpet,toilet floor & inside one of the slipper. By the way,their slipper is re-washed & re-use. Basic toilet amenities,other 5start hotel,usually provide also shaver & lotion,some even include mouth wash,but this one, they don’t have these. Having breakfast around 5am,there are already many guest eating there,but no reception,free sitting,perhaps every room rate is already include breakfast, so what’s the use to have someone sitting you around. The cook food is with bad quality,fried rice & noodle from the street even tasted better than them.ham ,sausages,tomato etc..are tasteless.
    Reviewed January 11, 2018
    Dear kin, Thank you so much for taking the time to let us know about your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. Feedback such as this from our loyal patrons is highly valued as it makes us better and please accept our apologies with your stay expectations not met. Please allow me to rest assure you that every each department concerned will be briefed and every of your suggestion will be shared among the management team. We will look at ways for further improvement. kin, I do hope this response of mine brings you comfort & reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely yours, Christophe Geoffroy General Manager
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    Novotel Bangkok Suvarnabhumi Airport
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    9.2
    Jacqueline from United States
    Family with teens
    Superior Room with King Bed
    Stayed 1 night in January 2018
    Very Accommodating
    Excellent hotel! Very accommodating! Close to the airport, they provide free shuttle, free breakfast 3am to 10am for the early travelers. Front desk good service however, the bell hop, shuttle drivers EXCELLENT customer setvice! Huge hotel worth just staying an extra day there before your next destination.
    Reviewed January 09, 2018
    Dear Jacqueline, May I take this opportunity to thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. We appreciate your valued feedback which allow us to improve guest satisfaction. I am delighted to learn that you enjoyed your stay with us. Your positive comments and high scores noted have been shared with all associates to further support our aim to deliver excellent service and to create perfect memories for all guests. We look forward to the opportunity to welcoming you back to Novotel Bangkok Suvarnabhumi Airport Hotel or at any Accor property around the world. Sincerely yours, Christophe Geoffroy General Manager
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    Novotel Bangkok Suvarnabhumi Airport
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    9.2
    John from United States
    Couple
    Superior Room with King Bed
    Stayed 1 night in December 2017
    BREAKFAST
    EXCELLENT BREAKFAST!!
    Reviewed January 06, 2018
    Dear John, We're so happy to know that you enjoyed the warm hospitality of our associates. Our culinary team will be pleased to know that you had an awesome breakfast experience. We continuously strive to ensure our guests have a memorable stay. Thank you for your recommendation and we truly appreciate it. We look forward to welcoming you back here. Have a great day! Best Regards, Christophe Geoffroy General Manager
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    Novotel Bangkok Suvarnabhumi Airport
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    9.2
    peter from United Kingdom
    Group
    Superior Room with King Bed
    Stayed 1 night in December 2017
    Excellent location to the airport and fabulous hotel
    Beautiful hotel with fabulous atrium and excellent location to the airport.
    Reviewed January 06, 2018
    Dear peter, Thank you for taking the time to share your valuable feedback in regards to your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. We are delighted to hear that your stay met all your expectations and created such a great impression towards us. We remain at your service and looking forward to ensuring the comfort of your upcoming stay at our property. Sincerely yours, Christophe Geoffroy General Manager
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    Novotel Bangkok Suvarnabhumi Airport
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    9.2
    Eric from Australia
    Solo traveler
    Superior Twin
    Stayed 1 night in December 2017
    Living up to expectations
    I enjoyed just as much the hotel by itself and walk from/to the airport terminal, crossing path with well groomed air crews from all over the world.
    Reviewed December 30, 2017
    Dear Eric, Thank you very much for your stay with Novotel Bangkok Suvarnabhumi Airport Hotel and your kind feedback! It is a great pleasure to read your review. We strive to maintain high standards of customer service and we are so grateful that we succeeded in creating a memorable experience for you. If there is anything we can do prior your future stay, please do not hesitate to contact me at your convenience. Sincerely yours, Christophe Geoffroy General Manager
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    Novotel Bangkok Suvarnabhumi Airport
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    9.2
    kcat from Malaysia
    Family with young children
    Superior Room with King Bed
    Stayed 1 night in January 2017
    Best hotel
    Best location and can stay almost 24 hrs once you checked in
    Reviewed December 26, 2017
    Dear kcat, Your positive comments and high scores noted have been shared with all associates to further support our aim to deliver excellent service and to create perfect memories for all guests. We look forward to the opportunity to welcoming you back to Novotel Bangkok Suvarnabhumi Airport Hotel or at any Accor property around the world. Sincerely yours, Christophe Geoffroy General Manager
    Responded January 05, 2018
    Novotel Bangkok Suvarnabhumi Airport
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    9.6
    kcat from Malaysia
    Family with young children
    Superior Twin
    Stayed 1 night in January 2017
    Best hotel
    You can check in and stay for almost 24 hrs....worth of money
    Reviewed December 26, 2017
    Dear kcat, Your positive comments and high scores noted have been shared with all associates to further support our aim to deliver excellent service and to create perfect memories for all guests. We look forward to the opportunity to welcoming you back to Novotel Bangkok Suvarnabhumi Airport Hotel or at any Accor property around the world. Sincerely yours, Christophe Geoffroy General Manager
    Responded January 05, 2018
    Novotel Bangkok Suvarnabhumi Airport
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    7.6
    Loren from United States
    Family with teens
    Superior Room with King Bed
    Stayed 1 night in December 2017
    Handy but what
    Wi-Fi is pathetic. Not as luxurious as it could be for the money. The only real positive is the proximity to the airport, shuttle and pool. WTF is wrong with your wifi?! Fix it!
    Reviewed December 25, 2017
    Dear Loren, Thank you for taking the time to tell us about your stay at Novotel Bangkok Suvarnabhumi Airport Hotel during your recent visit to Bangkok. First of all, I am concerned to read that you were disappointed with the speed of the Internet. Please accept my apologies for this inconvenience. In fact, we have recently installed the new intelligent Internet access points on all floors and upgraded the bandwidth up to 30 Mbps. In spite of this, I have brought this up to the attention of our IT Manager to further investigate and to take the appropriate action to correct this. We do hope that apart of the incident, we will have the pleasure of welcoming back in the future so that we are able to remedy the poor impression created on this occasion. Sincerely yours, Christophe Geoffroy General Manager
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    Novotel Bangkok Suvarnabhumi Airport
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