Excellent 8.3
Based on 5777 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5777 reviews
  • Cleanliness 8.7
  • Facilities 8.3
  • Location 9.3
  • Room comfort and quality 8.5
  • Service 8.3
  • Value for money 7.2
  • Food and dining 7.8
Sort by

Melissa from United States
Business traveler
Superior Twin Room
Stayed one night in November 2013
Convenient, clean, and comfortable airport hotel
Free airport shuttle, five minutes from the airport, large, comfortable room
Hotel service is geared to travelers arriving at the airport, with a convenient check-in desk for the free hotel shuttle at the arrivals level. Check-in at the hotel was quick and professional, and our twin room was large, clean, quiet, and comfortable. The hotel offers 24-hour services, which is nice. On the minus side, all that convenience and service comes at a cost: restaurants charge Western prices for food and drinks, and the room, which cost nearly $200/night and which we occupied for less than 12 hours, was on the pricy side for Bangkok. Wi-fi was available in-room for an additional charge.
Reviewed November 17, 2013

Chanit from Thailand
Business traveler
Deluxe King Room
Stayed one night in August 2013
good stayed with good food
good food good room and easy to acess to airport
Reviewed November 17, 2013

Russell from United States
Couple
Superior Twin Room
Stayed one night in August 2013
Convenient, Comfortable
Convenient, Comfortable, good food
Our stay was very nice. The shuttle was great, the check in was horrible--so many people and very slow at 2 am. Good food
Reviewed November 16, 2013

keith from United States
Couple
Superior Room King Bed
Stayed one night in November 2013
Excellent location, quiet rooms, and great staff
Provimity to international airport, the attentive kind staff, and the surprisingly quiet rooms
We stayed at Novotel because we had an early morning flight, I thought the hotel might be noisy due to the location inside the airport but honestly I didnt hear one single plane after walking into the hotel lobby. It is a very modern clean hotel with excellent rooms and restaurants, will definitely stay there next time we have an early flight out of Bangkok without a second thought. HIGHLY RECOMMEND THIS HOTEL if you have an early flight or if you get in late and need a room. They have a very interesting policy that you can stay in the room for 24 hours from checkin which is nice if your flight arrives late night, no need to checkout early.
Reviewed November 16, 2013

rangsima from Thailand
Business traveler
Superior Twin Room
Stayed one night in November 2013
Near airport
Location ,cleaness , friendly
This hotel is VERY near the airport and also have shuttle bus Check in is easy and nice staff Breakfast is the best
Reviewed November 15, 2013

Minnie from United States
Solo traveler
Superior Twin Room
Stayed one night in October 2013
Very near the airport, comfortable room.
Location, clean and comfortable room.
It was just fine, no problems. The waiting line to check in was a little long but staff was very courteous. Room is nice, clean and good size.
Reviewed November 15, 2013

Tang from Malaysia
Business traveler
Superior Twin Room
Stayed one night in November 2013
Satisfactory faras business stay is concern
Great design of hotel layout especially the reception area, interesting coffee house, more than enough lifts to cater to rooms.
In general satisfactory except for the following:- 1. Would be great if WI-FI is available in the hotel FOC if not at lounge or coffee house, etc. 2. Whilst the reception area is well-designed but it is not manned in all four areas resulting in a crowd at check-in and check-out; 3. Whilst the staff are all very courteous and well-mannered they should be able to perform simple task like "re-activate" my access card without guest having to queue with those checking in; 3. Great airport/hotel shutter - very efficient and friendly;
Reviewed November 14, 2013

nitaya from United States
Solo traveler
Superior Twin Room
Stayed one night in November 2013
serves the purpose of being accessable to the airp
close to airport, clean, good food
toilet clogged, there need to be larger sign warning to not throw soil toilet paper into the toilet, most Westerners are used to flush soiled toilet paper into the toilet. shower door was not fitted tight, water spilled out.
Reviewed November 14, 2013

Eric from Canada
Couple
Superior Twin Room
Stayed one night in March 2013
Brief overnight transfer
pool, clean room, close to airport
My stay was short and was a repeat after many years. I had initially stayed at the Novotel Bangkok Suvarnabhumi Airport when it first opened and it was gorgeous. It is now much older and need of a decent overhaul...I would not pay to stay there again having stayed in its phey day. The updates were cheaper than the original decor and was noticeably cheaper. Many rooms were open with doors ajar that were being cleaned perhaps and left an eery feeling. We arrived late and the pool and spa were closed...We had a drink, ate and slept. food was overpriced for the location and the quality
Reviewed November 13, 2013

JOHN from United States
Couple
Superior Twin Room
Stayed one night in October 2013
Cost of room overblown. Staff not informative.
None
Cost of room too much. There was no open markets in the surrounding area. Hotel staff not informative enough. Room had ants.
Reviewed November 12, 2013


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: