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Novotel Cairo Airport Hotel

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Very good7.3
Based on 242 reviews
Novotel Cairo Airport Hotel
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Interior view
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Interior view
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Swimming pool
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Swimming pool
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8.2 Excellent location
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8.2Location
  • Free Wi-Fi in all rooms

  • Room service [24-hour]

  • Bar

  • Airport transfer

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Room choices
Superior Twin Room with Pool View
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  • 20 m²
  • 2 single beds
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Superior Room with Pool View
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  • 20 m²
  • 1 king bed or 2 single beds
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Guestroom
...
  • 50 m²
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Superior Suite 1 King Bed
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  • 25 m²
  • Non-smoking
  • 1 king bed
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Superior Room 1 double Bed
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  • 25 m²
  • Non-smoking
  • 1 double bed
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Superior Room 2 single Beds
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  • 25 m²
  • Non-smoking
  • 2 single beds
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Superior 2 single beds Pool view
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  • 25 m²
  • Non-smoking
  • 2 single beds
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Superior Double
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  • 25 m²
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Superior Twin Room
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  • 20 m²
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Standard Twin with Sofa
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  • 25 m²
  • 2 single beds and 1 sofa be...
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Nearest essentials

Airports
  • 350 meters to
  • Cairo International Airport (CAI)
  • 151 kilometers to
  • Port Said Airport (PSD)
Hospital or clinic
  • 19 kilometers to
  • Anglo-American Hospital
Pharmacy
  • 8 kilometers to
  • Nabeel El Kheshan Pharmacy
Convenience store
  • 2 kilometers to
  • On the Run
Cash withdrawal
  • on site

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An overview

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Verified guest reviews

Agoda Reviews (242)
Booking.com Reviews (2071)

5.1

Filter by guest type:
  • Cleanliness 7.3
  • Facilities 7.2
  • Location 8.2
  • Room comfort and quality 7.1
  • Service 7.1
  • Value for money 7.2
  • Cleanliness 7.5
  • Facilities 7.5
  • Location 8.3
  • Room comfort and quality 7.2
  • Service 7.4
  • Value for money 7.6
  • Cleanliness 7.5
  • Facilities 7.8
  • Location 8.3
  • Room comfort and quality 7.6
  • Service 7.2
  • Value for money 7.2
  • Cleanliness 7.0
  • Facilities 6.5
  • Location 8.0
  • Room comfort and quality 6.9
  • Service 7.2
  • Value for money 7.0
  • Cleanliness 8.3
  • Facilities 9.0
  • Location 7.8
  • Room comfort and quality 7.0
  • Service 8.0
  • Value for money 8.0
  • Cleanliness 6.6
  • Facilities 3.3
  • Location 8.3
  • Room comfort and quality 8.0
  • Service 5.4
  • Value for money 6.6
  • Cleanliness 7.3
  • Facilities 7.6
  • Location 8.4
  • Room comfort and quality 5.8
  • Service 6.0
  • Value for money 6.2
Provided by verified guests of Agoda
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Room type
  • Standard Double Bed
  • Single Standard
  • Standard 1 Double + 1 Single Bed
  • Standard Twin with Sofa
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Showing 195 verified guest comments
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3.2
William from United Kingdom
Solo traveler
Standard 1 Double + 1 Single Bed
Stayed 1 night in August 2017
Dirty bathroom, broken fixtures”
The bathroom smelled badly of previous guests' urine and faeces. I had to go to a local shop, buy cleaning fluid and clean the bathroom myself before using it. The curtains gave off a cloud of dust whenever I touched them. The phone was broken and some lights did not work.
Reviewed August 16, 2017
Dear William, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Amry General Manager
Responded August 24, 2017
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4.4
William from United Kingdom
Solo traveler
Standard 1 Double + 1 Single Bed
Stayed 1 night in July 2017
Rooms dirty and old... bed linen not clean”
Staff very friendly but this hotel's rooms- in contrast to its very pleasant lobby area- are dilapidated and unhygienic with litter from the previous guests on the room carpet, scum in the shower cubicle, a foul smell and smears on the bed linen.
Reviewed August 05, 2017
Dear William, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Amry General Manager
Responded August 24, 2017
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4.0
Patrick from Australia
Family with teens
Standard 1 Double + 1 Single Bed
Stayed 1 night in July 2017
Not value for money”
We took time to go out of our way to organise pick up from the airport and no one turned up we had to call them and then wait more than 30 min for a hotel that is 5 min away, my children were hungry so I bought them some food and then when we arrived at the hotel we were kicked out and made stand in the sun and finish our food before we could enter - given the amount of money that we spent this was disgrace. The hotel claims it is family friendly but non of the rooms have more than a double bed or 2 singles - when i called them all they could tell me was that it was a rule that only 3 people can stay in a room which i found was incorrect when I arrived. Incompetent staff is an understatement for this hotel and it is not family friendly or suitable for families
Reviewed July 26, 2017
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8.0
Zaher from Saudi Arabia
Solo traveler
Standard 1 Double + 1 Single Bed
Stayed 2 nights in July 2017
Nice but not 4 stars”
Good hotel and very polite staff, quick check - in and check - out.
Reviewed July 25, 2017
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8.0
Nam from Canada
Solo traveler
Standard 1 Double + 1 Single Bed
Stayed 1 night in February 2017
As advertised”
Solid if you want to stay near the airport
Reviewed July 03, 2017
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2.0
Sheryl from Canada
Solo traveler
Standard 1 Double + 1 Single Bed
Stayed 1 night in May 2017
Nothing in Egypt is free”
Staff found my earring and asked to put a review on the internet.. I checked in at 0400 and charged for that. Night. I guess that how it works..
Reviewed May 14, 2017
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8.4
david from United Kingdom
Solo traveler
Standard 1 Double + 1 Single Bed
Stayed 1 night in May 2017
New Block rooms more modern but original block being renovated”
This was my third stay in two months. The first stay room was in the original block and in great need of upgrading - this time I asked for a room in the more modern block beyond the outdoor swimming pool which was much better with quality fittings (but no bath, there's always a downside!). Had a couple of local (Stella) beers in the evening which were a very reasonable price, however smoking is allowed in lobby/bar areas so it can be unpleasant for non smokers. Breakfast seemed to be served in three separate areas which appeared to be for airline inclusive guests, group guests and other guests. I was redirected to the latter and the buffet was extremely good with a multitude of choices - even a grill chef for omelettes, and very good value too. Room check-out was 12noom so, as my flight was not until 3pm I used the pool facilities until then and checked out shortly after this time - saying I wanted to take the 12.30pm shuttle (which runs every 30 minutes - IN PRINCIPLE! - read on) At 12.35 I asked the doorman when the shuttle would be leaving and he told me to sit by the door. At 12.40 I asked again and eventually went to the front desk to be told to wait where I was. At 12.45, with no shuttle, I went back to the front desk - to be told by another receptionist that - "the 12.30 shuttle has gone" I was extremely annoyed and asked to see the Duty Manager. He offered to pay for a taxi but I declined and waited for the 13.00 bus. A very flustered bus driver appeared at 12.55 and he spent the entire journey complaining that he had started at 7am and this was the first chance to get something to eat. I was unimpressed with this aspect of the hotel service. One point to note is that, to ensure a pick up from the airport, you are asked to make a local call to the hotel. This would have cost me a fortune using my overseas cell phone so here's a tip. Wait for the Inter-Terminal bus (blue) and ask the driver to drop you off at the Novotel. Sometimes you have to change buses (
Reviewed May 12, 2017
Dear Guest, We are delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect. Sincerely yours, Mohamed El-Amry General Manager
Responded August 25, 2017
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Novotel Cairo Airport Hotel
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6.4
shian-yi from Taiwan
Business traveler
Standard 1 Double + 1 Single Bed
Stayed 6 nights in April 2017
Good”
The service quality of the reception is very good, but the quality of cleaning service is not so good, do not clean the room very well.....
Reviewed May 08, 2017
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9.2
Jimmy from United States
Couple
Standard 1 Double + 1 Single Bed
Stayed 1 night in May 2017
Very convenient for short stay”
Place has nice restaurant and food is good and price is reasonable. The room is clean. They have free shuttle to the airport which s great. Highly recommend it for short stay.
Reviewed May 03, 2017
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8.0
david from United Kingdom
Solo traveler
Standard 1 Double + 1 Single Bed
Stayed 1 night in April 2017
Much better room in new block across pool”
Last time room was in original block and needed upgrading. This time I asked for a room in the new block across the swimming pool area. The difference was amazing - this one was bright and modern. Booked pyramids sound and light show with travel agent in lobby and was generally happy although driver tried to charge for entry tickets which we refused to pay. After a bit of a stand off he agreed to get them. show worth going to. Driver offered papyrus and gem exhibition which we had to decline at least three times before he got the message. He did take us to rooftop bar with great view of pyramids and sphinx which was good. Left hotel at 5pm, got back at 9 and had dinner on hotel main restaurant by pool - it was a buffet and good vfm.
Reviewed April 23, 2017
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Novotel Cairo Airport Hotel
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