8.4
Excellent
/10
(8670 reviews)See what guests said
Housekeeping109
Shops73
View37
See map
8.7
Excellent
Location rating score
Excellent location
Parking
Available
Popular landmarks
Po Lin Monastery5.32 km
Ngong Ping 360 Cable Car5.63 km
Hong Kong Disneyland10.95 km
Victoria Harbour19.03 km
Victoria Peak (The Peak)21.42 km
Lan Kwai Fong21.97 km
Temple Street Night Market23.47 km
Hong Kong Museum of History24.19 km
Ocean Park24.48 km
Nan Lian Garden27.85 km
Nearby landmarks
Man Tung Road Park160 m
Tung Chung MTR Station220 m
Citygate Outlets250 m
Human Health Medical Centre310 m
Tung Chung Crescent360 m
Tat Tung Road Garden410 m
Quality Healthcare Medical Centre - Tung Chung410 m
Waterfront Promenade450 m
Tung Chung North Park800 m
Ancient Kiln Park and HKIA Historical Garden980 m
Novotel Citygate Hong Kong Hotel
Superior Room 1 Queen Bed Novotel Citygate Hong Kong Hotel
Lobby Novotel Citygate Hong Kong Hotel
Interior view Novotel Citygate Hong Kong Hotel
See all 65 photos
Removed from saved list
4-star Hotel
Free Wi-Fi

Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong, Hong Kong, - See map
Property highlightsRead all 8,670 reviews
Exceptional reputation
Recommended by 93% of guests
Excellent cleanliness
8.7 rating for cleanliness
Fantastic breakfast
86% positive mentions
Excellent comfort
8.4 room quality and comfort

It’s a good hotel that’s connected to the Citygate Mall, offering a diverse range of shopping and dining options, plus a supermarket.

Marinisa | January 1, 2020

This is the more quiet side of town away from the hustle and bustle of the city, which was a welcome respite.

Marinisa | January 1, 2020

Lots of eating places too especially food plaza which offers a variety of choices .

fanny | January 5, 2020

The room they gave us had a great view of the sea and mountain, as well as highway.

Marinisa | January 1, 2020

Nice room in Citygate Outlet Mall - great for a night stop layover in HK.

Emma | December 2, 2019

Very good location for people who wish to shop at the outlet mall.

Kaleng | February 14, 2020

  • 210 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Your dates are popular among travelersPopular destination! Properties in Hong Kong are being booked every minute!
Value for money7.8
Distance to city center11km
Location rating8.7
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport2.8 km

Rooms available at Novotel Citygate Hong Kong Hotel

8.4
Excellent
Room comfort & quality
Superior Room 1 Queen Bed
Superior Room 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 1 queen bed
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Executive Premier Room
Executive Premier Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 queen bed
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Executive Premier Twin
Executive Premier Twin
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Standard 2 Twin Beds
Standard 2 Twin Beds
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Twin Superior
Twin Superior
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Executive Premier King Suite
Executive Premier King Suite
...
  • Room size: 57 m²/614 ft²
  • Shower and bathtub
  • 1 king bed
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Standard Room with Queen Bed
Standard Room with Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed
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Staycation Offer - Standard Room with Gastronomy Package including breakfast & Seafood Paella dinner for 2 and extra benefits
Staycation Offer - Standard Room with Gastronomy Package including breakfast & Seafood Paella dinner for 2 and extra benefits
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Standard Room
Standard Room
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Citygate Hong Kong Hotel?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Citygate Hong Kong Hotel?

Novotel Citygate Hong Kong Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the Let us know what you need section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Novotel Citygate Hong Kong Hotel also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Novotel Citygate Hong Kong Hotel has a car park right on site for maximum convenience. Car parking is available for a fee of HKD 250 per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Novotel Citygate Hong Kong Hotel?

Novotel Citygate Hong Kong Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Novotel Citygate Hong Kong Hotel

  • 8.4
    Excellent
    Location

    "Good location for visiting Nongping and Disneyland"

    Suthida

    |

    April 28, 2019

  • 9.6
    Exceptional

    "Free shuttle between airport and hotel."

    ng

    |

    December 25, 2019

  • 8.0
    Very good

    "It was a comfortable and pleasant stay."

    Marinisa

    |

    January 1, 2020

Property ranking|Compared to 1,231 Hong Kong properties
See all rankings
Room comfort score
8.4/10
Review score - United States
8.6/10
Cleanliness score
8.7/10
Room size
32 sqm.
Better than
94
%
of Hong Kong properties
Better than
93
%
of Hong Kong properties
Better than
92
%
of Hong Kong properties
Bigger than
92
%
of Hong Kong properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.4
Excellent
8,674 reviews
Cleanliness
8.7
Facilities
8.2
Location
8.7
Read all reviews >
What travelers say they love:
Good local attractions , easy to walk around the hotel area.
Dean from United Kingdom
Solo traveler
More about Novotel Citygate Hong Kong Hotel

More about Novotel Citygate Hong Kong Hotel

This international class accommodation in Hong Kong delivers style, comfort, and convenience for visitors to this cosmopolitan city. The 440 guestrooms at the Novotel Citygate Hong Kong Hotel are spacious, functional, and contemporary in design. Guests have a choice of standard, suite, superior, and executive rooms. Each unit is fully equipped with modern amenities to suit the needs of today's travelers. Boasting accessibility, the airport is only a five-minute drive from the hotel, while the nearest MTR station is a short two-minute stroll away. Nearby are recommended attractions like AsiaWorld-Expo, Hong Kong Disneyland, and Ngong Ping Cable Car. Conveniently adjacent to Novotel Citygate Hong Kong Hotel is every shopper’s paradise - Citygate Outlets Shopping Mall. Also included in the hotel's facilities are hotel-wide wireless broadband connection, two excellent restaurants, a lobby bar, and a patisserie. Corporate guests can make use of the seven function rooms, and there are four Executive Premier floors. For leisure, there is an outdoor swimming pool as well as a gymnasium. Complimentary shuttle service to and from the airport is also available. For a truly unique and memorable experience, Novotel Citygate Hong Kong Hotel is the place to be.

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Most talked about facilities

Housekeeping
236 mentions
Internet
131 mentions
Breakfast
98 mentions
Food & Dining
87 mentions

What they offer

10.0
Exceptional
Staff 

"Staff named Jeanie made sure that our stay is comfortable."

Grace C.

|

January 20, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental

Restaurants on site

Essence
Cuisine:International
Menu:A-la-carte
Olea
Cuisine:Italian, Mediteranean
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
Velocity Bar & Grill
2.9 km American, Bar, Pub
The China Coast Bar + Grill (Regal Airport Hotel)
3.2 km American, Bar, Chinese
Asian cuisine
Asian cuisine
Essence
20 m Asian, Chinese, International
SkyCity Bistro
3.1 km Asian, Chinese, International
Airport Izakaya (Regal Airport Hotel)
3.2 km Asian, Japanese, Sushi

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Novotel Citygate Hong Kong Hotel from real guests

Overall rating
8.4
Excellent
From 8674 reviews
8.7Cleanliness
8.7Location
8.5Room comfort and quality
Agoda Reviews (5632)Booking.com Reviews (3038)
Rating via Agoda8.3
/
10
Cleanliness8.7
Facilities8.2
Location8.7
Room comfort and quality8.4
Service8.4
Value for money7.8
High score for Hong Kong
Rating
9+ Exceptional (1256)
8-9 Excellent (1132)
7-8 Very Good (1270)
6-7 Good (416)
<6 Below Expectation (293)
Time of the year
Mar - May (1016)
Jun - Aug (1054)
Sep - Nov (1174)
Dec - Feb (1123)
Don't miss out!Popular destination! Properties in Hong Kong are being booked every minute!
All guests (5632)
All room types
All languages

Show reviews that mention 

Showing 4367 verified guest comments
12345
9.6
Exceptional
Ronald from United States
Solo traveler
Stayed 1 night in June 2019

Great for an overnight stay near the airport”

This hotel is a great option if you are a solo traveler who would like to stay overnight near the airport. The rooms are nice and it's so convenient to the airport. There is an outlet mall next door with easy access to the subway, as well. There is very little privacy for the bathroom, though. So if you're traveling with a companion, just know that the toilet and shower open directly into the room and are enclosed in opaque glass. The shower in my room needed better cleaning. Overall, I was happy with my choice and, since I usually travel alone, I'll be happy to stay again at this hotel.

Reviewed June 28, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
7.6
Very good
Pieter from Singapore
Business traveler
Stayed 1 night in April 2019

Good location for airport”

This is a good quality hotel, but the value for money is going down as it keeps increasing the prices. good f&b options available in the area, close to airport and free shuttle service from airport: all good but the pricing!

Reviewed July 16, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
10.0
Exceptional
Liwen from Taiwan
Solo traveler
Stayed 1 night in July 2019

Wonderful ”

It was my birthday. Not until I stepped into the room then realized I was upgraded to the executive suit. Thanks!

Reviewed July 20, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
9.2
Exceptional
Yvonne from Malaysia
Business traveler
Stayed 1 night in June 2019

Free Shuttle from Airport”

There's a free shuttle from the airport (just across the road from the bus stop that goes into downtown Hong Kong). The shuttle appears every 20 minutes or so and goes directly to the hotel. First shuttle at 6:00 a.m. Did not inquire about the last shuttle. Lovely room, comfortable. Happy with my stay and would return.

Reviewed June 08, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
9.6
Exceptional
Richelle from Philippines
Family with young children
Standard Room with Queen Bed
Stayed 2 nights in June 2019

Excellent”

I just LOVE this hotel!!! Ive been to many different hotels in Hongkong, some are bad, some good but this hotel is the best so far. For a shopping lover like me, this is the best place to stay. Very near the airport with a free shuttle service, with so many outlet brands for shopping, various restos, swimming pool, very cool hotel ambience, spacious rooms, i cant ask for anything more :-) Just got back home, but already thinking about my next stay in this hotel :-)

Reviewed June 06, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
8.4
Excellent
Qiuling
Couple
Standard 2 Twin Beds
Stayed 1 night in May 2019

Excellent Service Staff”

Was on a hectic schedule this trip and have been well taken care of by the hotel staff all the way from Check-in to Check-out. Really appreciate the help and understanding by the hotel staff. It was such a joy, in the midst of all that was going on my schedule, that staff quickly understood the where I was coming from and it was all hassle free processing from there. Thanks again Team Novotel Citygate.

Reviewed May 14, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
6.4
Good
Chia from Singapore
Family with teens
Stayed 2 nights in June 2019

Responsive and helpful staff”

Shopping and playground nearby

Reviewed July 25, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
10.0
Exceptional
Jenny from Indonesia
Couple
Standard 2 Twin Beds
Stayed 2 nights in April 2019

Great stay”

This is not my first stay in this hotel. Located nearby the airport, give an easy access if you want to take the bus to zhuhai or macau. Similarly, if you are going to take the high speed train, this hotel is located in tungchung line which ease your transfer process. The hotel is clean and because of the location, you are able to see hills and sea from the room, unlike hotels located in the city which most probably will only see one building to another. The staffs are friendly and helpful, highly recommended.

Reviewed April 23, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
8.4
Excellent
Luisa from Philippines
Couple
Superior Room 1 Queen Bed
Stayed 2 nights in March 2019

Almost my 2nd home in Hk”

Hot and cold shower. Smoked salmon in breakfast buffet. Clean room daily. Smooth check in and check out. Did not hassle memfor security deposit as I guaranty I will not consume anything from the minibar.

Reviewed March 07, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
8.4
Excellent
Mark from Australia
Couple
Stayed 1 night in June 2019

Close to airport”

We stayed here for one night while we transited through Hong Kong. The room we stayed in was huge and clean. Also the view was beautiful, we had floor to ceiling windows and woke up to the mountainside. Amenities were good and there is a free shuttle bus to and from the airport every 20 mins. Its also connected to the outlet mall and Tung Chung MTR which is very handy, and it is an hour via MTR to central.

Reviewed June 23, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
9.2
Exceptional
Maria from Philippines
Family with young children
Standard 2 Twin Beds
Stayed 2 nights in June 2019

Will surely book this hotel again”

- superb location just one station away from disneyland (sunnybay) - connected to citygate outlet - walking distance to the cable car - free airport transfer (bus leaves every 20mins) - friendly staff

Reviewed June 06, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
10.0
Exceptional
Man from China
Family with teens
Stayed 1 night in December 2018

Good choice if not stay in Disneyland hotel ”

Staying in this hotel so that can go to Disneyland quicker and cheaper. Served the purpose definitely, rooms are spacious and tidy. Also can go shopping, definitely better than to stay in Disneyland hotel. Buffet dinner was value for money and good quality. Even not want to eat in the hotel, there are lots of choices in the shopping mall. Enjoyed the stay.

Reviewed February 12, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
8.0
Excellent
yingying from China
Family with young children
Stayed 1 night in January 2019

good location, need better staff”

Location is good, about 20 min from Disneyland. A couple of things that need improvement: 1) when we arrived around 11am in the morning, it took about 25 minutes to check-in, which I think it's quite unusual these days. The staff were friendly but seems check-in procedure too slow; 2) when we left back to China, we were disappointed at the reception staff on duty that night (around 8pm). Neither of the two staff at reception can speak Chinese. One of the staff's attitude was even rude when she couldn't answer our question.

Reviewed January 29, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 22, 2020
Novotel Citygate Hong Kong Hotel
9.2
Exceptional
Kathleen from Philippines
Family with young children
Stayed 4 nights in December 2018

Most convenient place to stay between the airport and the city”

We were a large group on a holiday with young children and good that we opted to stay here! The MTR station near this hotel and the convenience of having a mall and supermarket adjacent to it made our holiday perfect!

Reviewed January 09, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 22, 2020
Novotel Citygate Hong Kong Hotel
10.0
Exceptional
Tan from Singapore
Couple
Standard 2 Twin Beds
Stayed 1 night in December 2018

A great hotel at convenient location - near HK International Airport”

Great hotel facilities, near to CityGate shopping and convenient to visit Ngong Ping 360. Further the staff were very friendly and allows us to check-in early as we reached earlier than the check-in time. Also, free shuttle service is provided to and fro the HK International Airport, which is convenient for us with transiting flights.

Reviewed December 12, 2018

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 22, 2020
Novotel Citygate Hong Kong Hotel
8.8
Excellent
Irene from Singapore
Family with young children
Executive Premier Room
Stayed 2 nights in November 2018

Near Disneyland ”

Hotel is near to Disneyland. Room comes with afternoon and evening snacks which the kids love. Bathroom is small, hard to bathe the kids. Breakfast selection has kids section. Overall enjoyable stay, will consider staying here again if going Disneyland.

Reviewed November 30, 2018

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 22, 2020
Novotel Citygate Hong Kong Hotel
8.4
Excellent
Taemin from South Korea
Couple
Stayed 1 night in November 2018

Close to the airport”

We chose this hotel because we were taking a night flight and arrived late at night. It was only 10 minutes away from the airport by taxi. Even though we only stayed only a few hours for sleep, we enjoyed shopping at the Citygate Outlet after check-out because it has direct access to the shopping mall.

Reviewed November 26, 2018

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 22, 2020
Novotel Citygate Hong Kong Hotel
10.0
Exceptional
Boon from Malaysia
Business traveler
Stayed 1 night in March 2019

Convenience met”

I went to Hong Kong on a business trip recently. My outbound flight was scheduled at 8 morning. I was at wit's end on how to get to the airport conveniently and Novotel is the answer. The free shuttle to Chek Lap Kok made it possible for me to be at the airport in for check-in and an extra breakfast.

Reviewed April 06, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
10.0
Exceptional
NGA from Macau
Group
Stayed 1 night in June 2019

Nice location”

Everything is good! Free shuttle to airport from 6 am

Reviewed June 15, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
8.8
Excellent
May from Singapore
Couple
Stayed 1 night in June 2019

Excellent”

This is my 1st time stay in NOVOTEL ..was very pleasantly surprised they allow check in as i reach 10 am ..Wonderful & helpful staff..

Reviewed June 06, 2019

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

Responded March 21, 2020
Novotel Citygate Hong Kong Hotel
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  • Excellent location
  • Po Lin Monastery
  • Tung Chung MTR Station is within 0.22 km