This property is in high demand!
14 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
![Check-in [24-hour]](https://pix10.agoda.net/hotelImages//21631733/462206926/d975ee19ed18617774b2d5f75c8d5278.jpeg?ce=2&s=1024x768)
We were allowed to check in early and check out late.
- Airport transfer available for FREE! To request, check the box on the...
Near Airport wonderful hotel free Airport shuttle
- Many guests have praised the breakfast at this property
Delicious Breakfast
- To help our travelers make informed and safe travel decisions, Hygiene...
210 meters to public transportation - Tung Chung MTR Station is within 210 meters
Free Wi-Fi
Pool with view
Car park
Front desk [24-hour]
Fitness center
Restaurants
Bar
Airport transfer
14 travelers have booked today.
Based on 14,366 verified reviews
8.9
8.8
8.7
8.5
8.4
8.2
Nearest transportation options
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Tung Chung MTR Station is within 0.22 km
Location rating score
There are 49 places in walking distance!
| Value for money | 8.2 |
| Location rating | 8.9 |
| Nearest airport | Hong Kong International Airport (HKG) |
| Distance to airport | 3.1 km |
Based on 9325 reviews from verified travelers
Delight in your holiday vacation the best way with a drink in your hand at Novotel Citygate Hong Kong Hotel's bar available right in front of your doorstep for whenever you need a sip or two.
Yes! Novotel Citygate Hong Kong Hotel provides laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your trip. Please contact the property for more information.
Yes! Novotel Citygate Hong Kong Hotel provides dry cleaning service that is available all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.
Verified solo travelers that have stayed at this property have given Novotel Citygate Hong Kong Hotel an average rating of 8.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Novotel Citygate Hong Kong Hotel an average rating of 8.5. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
Past local travelers that have stayed at this property have given Novotel Citygate Hong Kong Hotel an average rating of 9.1. You can look up on more in depth customer evaluations, and feedback for this property down in the review section.
The closest train, metro, or bus station is Tung Chung MTR Station, 221.02 m away from Novotel Citygate Hong Kong Hotel.
Novotel Citygate Hong Kong Hotel’s neighborhood is Hong Kong Airport which consists of popular restaurants such as A Tavola Bar & Grill Tc, Oolaa Tung Chung, and Maison Du Mezze.
Novotel Citygate Hong Kong Hotel’s location in the Hong Kong Airport neighborhood puts it close to well-known attractions which includes Lantau Island.
The closest airport to Novotel Citygate Hong Kong Hotel is Hong Kong International Airport, 3.0 km away.

Experience Modern Comfort at Novotel Citygate Hong Kong Hotel
Welcome to Novotel Citygate Hong Kong Hotel, a luxurious 4-star hotel located in the vibrant city of Hong Kong, Hong Kong SAR, China. With its prime location just a stone's throw away from the airport, this hotel offers convenience and comfort to both leisure and business travelers.
Step into our elegant lobby and be greeted by our friendly and professional staff, ready to assist you throughout your stay. With a total of 440 well-appointed rooms, you can choose from a range of accommodation options to suit your needs. Each room is tastefully designed with modern furnishings and amenities, providing a comfortable and relaxing atmosphere for a restful night's sleep.
One of the highlights of Novotel Citygate Hong Kong Hotel is its proximity to the airport. In just 5 minutes, you can easily reach the Hong Kong International Airport, making it an ideal choice for travelers with early morning or late-night flights. Say goodbye to the hassle of long commutes and enjoy a stress-free travel experience.
Check-in begins at 02:00 PM, allowing you ample time to settle in and make yourself at home. Our check-out time is at 12:00 PM, giving you the flexibility to relax and enjoy a leisurely morning before your departure. Whether you're here for a short layover or an extended stay, our convenient check-in and check-out times ensure a seamless experience.
Please note that Novotel Citygate Hong Kong Hotel has a child policy in place. While children are welcome, they may not stay free of charge. Additional charges may apply, so please inquire with our staff for more information. We strive to provide a comfortable and enjoyable stay for guests of all ages, ensuring a memorable experience for the whole family.
Built in 2006, Novotel Citygate Hong Kong Hotel combines modern sophistication with warm hospitality. Our dedicated team is committed to delivering exceptional service and ensuring your stay is nothing short of extraordinary. Whether you're here for business or leisure, our hotel offers a range of facilities and services to cater to your every need.
Discover the perfect blend of comfort, convenience, and style at Novotel Citygate Hong Kong Hotel. Book your stay with us today and experience the best that Hong Kong has to offer.
Unwind and Indulge in a World of Entertainment at Novotel Citygate Hong Kong Hotel
At Novotel Citygate Hong Kong Hotel, entertainment is taken to another level with a wide range of facilities designed to cater to every guest's preferences. Whether you're in the mood for some retail therapy, a relaxing drink, or a serene outdoor experience, this hotel has it all.
Step into the hotel's shops and explore a variety of options, from fashion and accessories to souvenirs and local crafts. Indulge in some retail therapy and take home a piece of Hong Kong's vibrant culture.
For those seeking a lively atmosphere, the hotel's bar is the perfect spot to unwind and socialize. Sip on expertly crafted cocktails and enjoy a selection of beverages while soaking in the trendy and inviting ambiance.
Escape the hustle and bustle of the city and retreat to the hotel's peaceful garden. Take a leisurely stroll amidst lush greenery, breathe in the fresh air, and find tranquility in the heart of Hong Kong.
Additionally, the hotel offers a solarium, where guests can bask in the warm rays of the sun and soak up some Vitamin D. Relax on comfortable loungers, enjoy the beautiful surroundings, and leave feeling rejuvenated.
Novotel Citygate Hong Kong Hotel ensures that guests have a plethora of entertainment options at their fingertips, making their stay an unforgettable experience.
Stay Active at Novotel Citygate Hong Kong Hotel's Impressive Sports Facilities
Novotel Citygate Hong Kong Hotel offers an array of top-notch sports facilities to ensure that guests can stay active and enjoy their stay to the fullest. Whether you are a fitness enthusiast or simply looking to unwind, this hotel has something for everyone.
Start your day with a refreshing swim in the indoor pool, where you can take a few laps and invigorate your senses. The pool is well-maintained and offers a serene environment for a peaceful swim. If you prefer outdoor swimming, the hotel also features a spacious outdoor pool where you can soak up the sun and take a dip in the crystal-clear waters.
For those who prefer to work out, the hotel boasts a modern and fully equipped fitness center. With state-of-the-art equipment and a dedicated team of trainers, you can enjoy a comprehensive workout session tailored to your fitness goals. From cardio machines to strength training equipment, there is everything you need to maintain your fitness routine.
If you are an outdoor enthusiast, Novotel Citygate Hong Kong Hotel is surrounded by stunning hiking trails that offer breathtaking views of the city and the surrounding nature. Lace up your hiking boots and explore the picturesque landscapes while getting a dose of fresh air and exercise.
Additionally, the hotel offers a free fitness center where you can enjoy a variety of fitness classes and activities. Whether you prefer yoga, pilates, or aerobics, there is something for everyone to enjoy.
With its impressive range of sports facilities, Novotel Citygate Hong Kong Hotel ensures that guests can stay active and rejuvenated during their stay. Whether you are looking to swim, workout, hike, or join a fitness class, this hotel has it all. So, pack your workout gear and get ready for an unforgettable stay at Novotel Citygate Hong Kong Hotel.
Convenience at Your Fingertips: Novotel Citygate Hong Kong Hotel's Top-notch Facilities
Novotel Citygate Hong Kong Hotel takes convenience to a whole new level with its exceptional range of facilities. Whether you're a business traveler or on a leisurely vacation, this hotel has got you covered with its 24-hour room service, ensuring that your needs are met at any time of the day. The laundry service and dry cleaning options make it easy for guests to keep their clothes fresh and clean throughout their stay.
For those who prefer to stay connected, Novotel Citygate Hong Kong Hotel offers Wi-Fi in public areas and free Wi-Fi in all rooms, allowing guests to effortlessly stay connected with loved ones or catch up on work. Safety is also a top priority, with safety deposit boxes provided for guests to store their valuables. The concierge service is available to assist guests with any queries or requests they may have, ensuring a hassle-free stay.
Additionally, the hotel offers an executive lounge access for guests seeking a more exclusive experience. The designated smoking area caters to smokers, while express check-in/check-out and luggage storage services make the arrival and departure process smooth and convenient. The convenience store on-site makes it easy for guests to grab any essentials they may have forgotten, and the daily housekeeping service ensures that rooms are kept tidy and comfortable throughout the stay. With Novotel Citygate Hong Kong Hotel's range of convenience facilities, guests can relax and enjoy their stay without any worries or inconveniences.
Convenient and Comprehensive Transport Facilities at Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Hotel offers a range of transport facilities to ensure a seamless and hassle-free stay for its guests. For those arriving or departing from the airport, the hotel provides convenient airport transfer services, making it easy to reach the hotel or catch your flight without any stress. Additionally, the hotel offers a shuttle service to and from the airport, providing a quick and efficient mode of transportation.
Guests who wish to explore the vibrant city of Hong Kong can take advantage of the car hire service available at the hotel. This allows for flexibility and freedom to discover the city at your own pace. For those who prefer to leave the driving to someone else, the hotel also offers a reliable taxi service, ensuring that you can easily navigate the city's bustling streets.
Furthermore, Novotel Citygate Hong Kong Hotel provides a ticket service, allowing guests to conveniently book tickets for various attractions and activities in the city. Whether it's a visit to Hong Kong Disneyland or a trip to Victoria Peak, the hotel staff will assist in making the necessary arrangements. With onsite car parking available, guests can also bring their own vehicles and enjoy the convenience of having a secure parking space. Please note that car park charges apply.
Luxurious Room Facilities at Novotel Citygate Hong Kong Hotel
Indulge in a world of comfort and luxury at Novotel Citygate Hong Kong Hotel, where every room is equipped with top-notch facilities to ensure a memorable stay. Step into your room and be greeted by the refreshing blast of air conditioning, providing respite from the bustling city outside.
Relax and unwind in the plush bathrobes provided, perfect for lounging around or getting ready for a night out on the town. Stay up-to-date with the latest news with the complimentary daily newspaper, keeping you informed and entertained throughout your stay.
For a cozy night in, make use of the in-house movies available, offering a wide selection of films to suit every taste. Style your hair effortlessly with the hair dryer provided, ensuring you always look your best. Kick back and enjoy your favorite shows on the television, complete with satellite/cable TV channels for your entertainment.
Quench your thirst with the well-stocked mini bar, offering a variety of beverages and snacks. Keep your drinks chilled and your leftovers fresh with the refrigerator provided. With all these room facilities at your disposal, your stay at Novotel Citygate Hong Kong Hotel will be nothing short of exceptional.
Indulge in Culinary Delights at Novotel Citygate Hong Kong Hotel
At Novotel Citygate Hong Kong Hotel, guests can embark on a gastronomic journey like no other. With an array of dining facilities to choose from, there is something to satisfy every palate.
Start your day off right with a visit to the hotel's coffee shop, where you can enjoy a freshly brewed cup of coffee and a selection of delectable pastries. For a more substantial meal, head to the hotel's restaurant, which offers a diverse menu of international and local cuisines. From mouthwatering Asian dishes to Western favorites, there is something to please every taste bud.
If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service. Whether you're craving a late-night snack or a full-course meal, the hotel's room service is always ready to cater to your needs. And to ensure that you have everything you need during your stay, the hotel also offers daily housekeeping and grocery deliveries, making your dining experience at Novotel Citygate Hong Kong Hotel truly effortless and enjoyable.
Luxurious and Comfortable Room Offerings at Novotel Citygate Hong Kong Hotel
Experience true luxury and comfort at Novotel Citygate Hong Kong Hotel with its range of beautifully designed rooms. Whether you are traveling solo, with a partner, or with family, this hotel has the perfect room for you.
Choose from the Executive Premier Room, offering a spacious 28 square meters of living space with a plush Queen Bed. For those traveling with a companion, the Executive Premier Twin room provides the same level of comfort with two cozy Single Beds. If you're looking for a little more space, the Executive Suite offers a generous 57 square meters of room, complete with a luxurious Queen Bed.
For a comfortable stay, the Standard 2 Twin Beds room is ideal, providing ample space with two comfortable Single Beds. The Standard Room with 1 Queen Bed offers the same level of comfort, with a cozy Queen Bed. The Superior Room 1 Queen Bed is perfect for those who prefer a Double Bed or two Single Beds.
When booking these exquisite rooms on Agoda, you can rest assured that you will receive the best prices available. Agoda offers a hassle-free experience, allowing you to easily compare prices and choose the room that suits your needs. So why wait? Book your stay at Novotel Citygate Hong Kong Hotel on Agoda today and enjoy a luxurious and comfortable stay at unbeatable prices.
Convenience and Connectivity at Hong Kong Airport
Located in the vibrant city of Hong Kong, Novotel Citygate Hong Kong Hotel offers unparalleled convenience for travelers arriving or departing from Hong Kong International Airport. Situated just a stone's throw away from the airport, this contemporary hotel provides a seamless and stress-free experience for guests.
With its prime location, Novotel Citygate Hong Kong Hotel offers easy access to the airport's terminals via a covered walkway, ensuring a hassle-free journey for travelers. Whether you are catching an early morning flight or arriving late at night, you can rest assured knowing that you are just minutes away from the airport.
In addition to its proximity to the airport, Novotel Citygate Hong Kong Hotel is also conveniently connected to the rest of Hong Kong. The hotel is directly linked to the Citygate Outlets, a premier shopping destination offering a wide range of international brands at discounted prices. Guests can indulge in some retail therapy or savor a delicious meal at one of the many dining options available.
For those looking to explore the city, the hotel is well-connected to Hong Kong's efficient public transportation system. The Tung Chung MTR station is just a short walk away, providing easy access to popular attractions such as Hong Kong Disneyland, Ngong Ping 360, and the bustling city center.
Whether you are a leisure traveler or a business traveler, Novotel Citygate Hong Kong Hotel offers the perfect base to explore Hong Kong or catch your next flight. With its unbeatable location, modern amenities, and exceptional service, this hotel is a top choice for travelers seeking convenience and connectivity.
Convenient Transportation from the Airport to Novotel Citygate Hong Kong Hotel
Located in the heart of Hong Kong Airport, Novotel Citygate Hong Kong Hotel offers a prime location for both business and leisure travelers. Getting to the hotel from the airport is incredibly convenient, with several transportation options available.
If you are arriving at Hong Kong International Airport, the most convenient way to reach Novotel Citygate Hong Kong Hotel is by taking the Airport Express train. The hotel is directly connected to the airport via a covered walkway, making it easily accessible within minutes. Simply follow the signs to the Airport Express train station, purchase a ticket, and board the train towards AsiaWorld-Expo. Get off at the next stop, Tung Chung Station, and take the exit C. From there, you can easily walk to the hotel.
Alternatively, if you prefer a more private and direct transfer, you can arrange for a taxi or a private car service at the airport. Taxis are readily available at the designated taxi stands outside the arrival halls. The journey to Novotel Citygate Hong Kong Hotel takes around 10 minutes, depending on traffic conditions. Private car services can also be pre-booked, providing a hassle-free and comfortable transfer to the hotel.
No matter which transportation option you choose, arriving at Novotel Citygate Hong Kong Hotel from the airport is a breeze, ensuring a smooth start to your stay in Hong Kong.
Explore the Vibrant Surroundings of Novotel Citygate Hong Kong Hotel
Nestled in the heart of Hong Kong, Novotel Citygate Hong Kong Hotel offers a prime location surrounded by several landmarks and attractions. Just a stone's throw away, you'll find the ADC And 4D Extreme Screen Theater, where you can immerse yourself in thrilling cinematic experiences. Nearby, Ancient Kiln Park and HKIA Historical Garden provide a serene escape from the bustling city, allowing you to explore the rich history and cultural heritage of Hong Kong.
For those seeking outdoor activities, the Waterfront Promenade is within walking distance from the hotel. Take a leisurely stroll along the promenade, enjoy the stunning views of the harbor, and soak up the vibrant atmosphere of the city. If you're interested in exploring the local traditions, Che Kung Temple is a must-visit attraction. Marvel at the intricate architecture and immerse yourself in the spiritual ambiance of this historic temple.
Nature enthusiasts will appreciate the proximity of Man Tung Road Park and Tung Chung North Park. These green spaces offer a tranquil retreat where you can unwind amidst lush surroundings. If you're attending an event or exhibition, Asia World Expo is just a short distance away, making it convenient for business travelers and event-goers.
For your healthcare needs, Quality Healthcare Medical Centre - Tung Chung and Human Health Medical Centre are located nearby, ensuring peace of mind during your stay. Additionally, the Cheung Chau Typhoon Shelter is worth a visit, offering a glimpse into the local fishing culture and providing a picturesque setting for photography enthusiasts.
With its central location and proximity to a variety of landmarks and attractions, Novotel Citygate Hong Kong Hotel is the perfect base for exploring the vibrant surroundings of Hong Kong.
Convenient Public Transport Stations Near Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Hotel is strategically located near several public transport stations, making it incredibly convenient for guests to explore the city and its surroundings. The hotel is just a short walk away from Tung Chung MTR Station, which connects you to various parts of Hong Kong with ease. From here, you can easily access popular attractions like Hong Kong Disneyland and the bustling shopping district of Tsim Sha Tsui.
For those looking to travel further afield, the hotel is also close to the 中場客運廊 Midfield Concourse and 海天客運碼頭 SkyPier, where you can catch ferries and hydrofoils to Macau and other nearby islands. Additionally, the Airport MTR Station and Asia World Expo MTR Station are within easy reach, providing convenient access to Hong Kong International Airport and the Asia World Expo convention center.
If you're interested in exploring the cultural side of Hong Kong, the Terminal 1 West Hall is nearby, offering a gateway to the vibrant local markets and historical sites. And for those seeking a unique experience, the Ngong Ping 360 cable car station is also within reach, offering breathtaking views as you ascend to the iconic Tian Tan Buddha and the Po Lin Monastery.
With such a wide range of public transport options available, Novotel Citygate Hong Kong Hotel is the perfect choice for both business and leisure travelers who want to make the most of their time in Hong Kong.
A Gastronomic Adventure Awaits
Novotel Citygate Hong Kong Hotel is surrounded by a plethora of dining options that will satisfy every palate. Indulge in the flavors of the Middle East at Maison Du Mezze, where you can savor authentic Lebanese cuisine in a stylish and vibrant setting. For those craving Italian fare, A Tavola Bar & Grill Tc offers a delightful menu of classic dishes made with the finest ingredients. Oolaa Tung Chung is a popular choice for casual dining, serving up a variety of international dishes in a relaxed atmosphere. If you're in the mood for something unique, Funky Monkey Tung Chung offers a fusion of Western and Asian flavors that will tantalize your taste buds. For a taste of traditional Chinese cuisine, Dragon Inn at Regal Airport Hotel is a must-visit. SinsaEat Korean Kitchen is the perfect spot for those craving authentic Korean dishes, while Subway in Tung Chung offers a quick and convenient option for a delicious sandwich. Kam Kee Cafe at the airport is a local favorite, known for its classic Hong Kong-style breakfast and lunch options. For a touch of elegance, Rouge at Regal Airport Hotel offers a sophisticated dining experience with a menu inspired by Cantonese and Sichuan cuisines. No matter what you're in the mood for, Novotel Citygate Hong Kong Hotel's surrounding restaurants will leave you spoilt for choice.
Shop 'til you drop at Novotel Citygate Hong Kong Hotel's surrounding shopping landmarks
Novotel Citygate Hong Kong Hotel is located in close proximity to a variety of shopping landmarks, ensuring that guests have plenty of opportunities to indulge in retail therapy. Just steps away from the hotel, Fu Tung Plaza offers a range of shops and boutiques where visitors can browse for trendy fashion items, accessories, and souvenirs. For those looking to explore the airport's shopping scene, the HKIA No.1 Passenger Terminal Building Shopping Area is just a short distance away. Here, travelers can discover a wide selection of duty-free shops, luxury brands, and specialty stores. Book lovers will delight in a visit to Chung Hwa Book Co, a renowned bookstore that offers an extensive collection of Chinese and English books. For a truly immersive shopping experience, SkyPlaza, located within the Hong Kong International Airport, is a must-visit destination. With its diverse range of shops, restaurants, and entertainment options, it's the perfect place to spend an afternoon. Lastly, Citygate Outlets, situated adjacent to the hotel, is a premier shopping destination known for its discounted designer brands. Guests can enjoy browsing through a wide range of fashion, accessories, sportswear, and homeware, all at unbeatable prices. With these incredible shopping landmarks nearby, Novotel Citygate Hong Kong Hotel offers the perfect base for a memorable shopping getaway.
Affordable Luxury: Experience the Best Value at Novotel Citygate Hong Kong Hotel
When it comes to finding the perfect balance between luxury and affordability, Novotel Citygate Hong Kong Hotel is a true gem. With an average room price of just $168, this hotel offers exceptional value for money.
Compared to the average price of a hotel room in Hong Kong, which stands at $162, Novotel Citygate Hong Kong Hotel provides an even more enticing deal. You can enjoy all the comforts and conveniences of a top-notch hotel without breaking the bank.
Whether you're traveling for business or leisure, Novotel Citygate Hong Kong Hotel offers a range of room options to suit your needs. From spacious and well-appointed standard rooms to luxurious suites, each accommodation is designed to provide a comfortable and relaxing stay. So why settle for less when you can experience affordable luxury at Novotel Citygate Hong Kong Hotel?
Excellent Facilities and Friendly Staff
Novotel Citygate Hong Kong Hotel has received numerous positive customer reviews praising its excellent facilities and friendly staff. Guests have raved about the lovely, big, and clean swimming pool, which has provided an amazing stay for many. The hotel staff has been highly praised for their great service, attentiveness, and helpfulness. The rooms and amenities have also been commended for their quality. Families particularly appreciate the spacious rooms and the enjoyment their kids have had in the pool. In addition, guests have loved the hotel's restaurants and bars, describing them as clean, comfortable, and offering a great dining experience. Overall, Novotel Citygate Hong Kong Hotel provides a fantastic stay with its top-notch facilities and friendly staff.
A Haven of Excellence and Comfort
At Novotel Citygate Hong Kong Hotel, guests can expect nothing less than a remarkable stay. With an impressive overall rating of 8.3, this hotel has consistently proven to be a favorite among travelers. From the moment you step into the lobby, you will be greeted by a warm and friendly staff, whose performance has been praised with a rating of 8.4. Their dedication to providing exceptional service ensures that every guest feels valued and well taken care of.
One of the standout features of this hotel is its impeccable cleanliness, which has earned it a remarkable rating of 8.7. The rooms are meticulously maintained, ensuring a fresh and inviting atmosphere for guests to relax in. Whether it's the comfortable beds or the well-appointed furnishings, every detail is carefully thought out to create a serene and tranquil environment.
Convenience is another aspect that sets Novotel Citygate Hong Kong Hotel apart. With an outstanding location rating of 8.7, guests have easy access to the city's vibrant attractions and bustling shopping destinations. Additionally, the hotel provides excellent facilities, with a rating of 8.2, ensuring that every guest's needs are catered to. From the fitness center to the swimming pool, there are plenty of opportunities to unwind and rejuvenate after a day of exploring the city.
With such positive customer ratings, it's no wonder that Novotel Citygate Hong Kong Hotel is a top choice for travelers seeking excellence, comfort, and convenience. Whether you're visiting for business or leisure, this hotel promises an unforgettable experience that will exceed your expectations.
Excellent8.5
Facilities
Excellent8.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel is 100% Non-Smoking Property, so the cleaning fee will be levied to any guest found to be smoking in any of our rooms. Please contact property for detail information.
Free airport shuttle bus is available from 06:00 AM to 11:40 PM, every 20 minutes. Please proceed to Terminal 2, Airport Coach Terminus, Bays 9-15 for pick up.
The Swimming Pool is opened from 7am to 12:15pm; 1:15pm to 7pm every day, from 1 March to 30 November.
Rooms and Suites can only be rented for lodging purposes. Prior written confirmation from the hotel management is required for any other use of the rooms and suites (commercial, private events...). All visitors are required to register at the Front Desk.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
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The hotel's location is highly praised by guests, with easy access to CityGate Outlet, Tung Chung MTR station, and direct buses to DB Ice Rink. Staff are friendly and provide excellent service. Ideal for airport transfer with free shuttle. Rooms are clean and comfortable with good amenities, including a coffee machine for guest use.
Hotel facilities are satisfactory, but some rooms and power points are outdated. Limited dining options, but food quality has potential. Mixed reviews for CityGate outlet's restaurants.
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We had an amazing family stay at Novotel Citygate Hong Kong, and I can confidently say it’s HIGHLY RECOMMENDABLE, especially for those planning a Disneyland trip! The location is unbeatable—the hotel is directly connected to Citygate Outlet and Tung Chung MTR Station, which made getting around super convenient. We also enjoyed exploring the shops and grabbing snacks right next door without needing to go far. One of the best parts is the free shuttle service to and from airport and hotel. It was very organized and punctual, saving us a lot of hassle traveling with kids. The hotel is also just 5 minutes from the airport, so arrival and departure were smooth and stress-free. Our room was modern, clean, and comfortable. It had everything we needed—from cozy beds to a spacious bathroom. The staff were polite, helpful, and quick to respond to our requests (including extra toothbrushes and ice cubes!). The breakfast buffet had a good selection, and the kids loved the pastries and fruit. Overall, Novotel Citygate exceeded our expectations. It's a great choice for families visiting Hong Kong Disneyland who want convenience, comfort, and value. Highly recommend!
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Assistant Manager
We had such a memorable stay at Novotel Citygate Hong Kong! From the very beginning, the team made our experience extra special by preparing a simple surprise welcome for my mom, which truly warmed our hearts. The check-in process was smooth and efficient, and we were lucky to have a room with the perfect view right outside our window. The location is excellent, directly connected to Citygate Outlets and Ngong Ping 360 cable car, with easy access to the bus going to Macao. It’s also just 10 minutes from the airport, with the convenience of a free shuttle service both ways. Our room was spacious, well-kept, and fully equipped with everything we needed, cloth iron, bathtub, unlimited bottled water, and coffee refills. The amenities really made our stay comfortable and relaxing. Overall, we truly appreciated the thoughtful service, convenient location, and excellent facilities. Thank you, Novotel Citygate team, for making our trip so memorable, we will definitely come back again!
"Absolutely unforgettable experience at Novotel Hong Kong! I was treated like royalty, especially on my birthday when the Reception Manager Ms. Grima Sodhi, generously upgraded me to a stunning suite! The room was spacious, elegant, and had breathtaking views of the city. But what truly made my day was the thoughtful gesture of Ms. Grima surprising me with a delicious cake, complete with candles and a warm smile. It was such a lovely touch that made me feel truly special. The service was top-notch - friendly, attentive, and went above and beyond to make my stay special. The hotel's amenities, location, and overall atmosphere were perfect. Huge thank you to Grima and the entire team for making my birthday so memorable. If you're looking for a comfortable, luxurious, and exceptional experience in Hong Kong, look no further than Novotel Hong Kong. Five stars isn't enough - I'd give it ten stars if I could! 💫🏨🎂👍"
Our room was amazing — with a stunning view, super comfy vibes, and everything smelling fresh and clean! The service was top-notch. They really took care of us, promptly acknowledged all our requests, and made us feel at home. A huge shoutout to Tine Dempaso — she went above and beyond! So helpful, genuinely kind, and always ready with a smile. Her attention to detail and warmth truly made our stay extra special. Tine is one of the main reasons we’re already planning to come back. Also, the hotel is very accessible — super convenient location and easy to get around. All in all, a fantastic experience from start to finish!
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff - especially to Tine. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Assistant Manager
210 meters to public transportation
Free airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“A great stay in Novotel again!”
This is my 2nd time staying in Novotel and it was amazing, as usual. Staff were very kind and helpful. I loved the convenience of staying at Novotel Citygate -- location is right inside Citygate Outlets, connected to MTR, and shuttle to/from the airport! Room was very comfortable and spacious. What would have made this rating perfect is if there was a bidet in the toilet. Right now there isn't any, so it was a bit of a hassle. Hope Novotel can consider this! Also, to add more choices to the breakfast.
Dear Lilandra, Thank you for your kind words regarding your stay at Novotel Hong Kong Citygate. We are delighted to learn that our location, staff, and room comfort contributed positively to your experience. Your suggestions about adding a bidet and expanding breakfast options are appreciated, as guest feedback is invaluable for our continuous improvement. We look forward to welcoming you again soon. Kind regards, Mark Baje Assistant Manager