Novotel Citygate Hong Kong Hotel

Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong, Hong Kong,
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Executive Premier Twin Novotel Citygate Hong Kong Hotel
Executive Premier Twin
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     Novotel Citygate Hong Kong Hotel
    Lobby Novotel Citygate Hong Kong Hotel
    Interior view Novotel Citygate Hong Kong Hotel
    Superior Room 1 Queen Bed - View Novotel Citygate Hong Kong Hotel
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    Exterior view Novotel Citygate Hong Kong Hotel

    Novotel Citygate Hong Kong Hotel Reviews

    8.3
    Excellent
    /10
    (5248 reviews)See what guests said
    7.6
    Very good

    "Located inside outlet mall"

    Sau S.

    -

    November 12, 2018

    8.7
    Excellent cleanliness
    Recommended by 93% of guests

    Things you’ll love about Novotel Citygate Hong Kong Hotel

    Things you'll love

    • 210 meters to public transportation

    • Free airport transfer

    • Currency exchange

    • Air conditioning

    Excellent
    Location
    8.7
    See map
    Excellent location
    Popular
    Nearby
  • Po Lin Monastery5.32 km
  • Ngong Ping 360 Cable Car5.63 km
  • Hong Kong Disneyland10.95 km
  • Victoria Harbour19.03 km
  • Victoria Peak (The Peak)21.42 km
  • Lan Kwai Fong21.97 km
  • Temple Street Night Market23.47 km
  • Hong Kong Museum of History24.19 km
  • Ocean Park24.48 km
  • Nan Lian Garden27.85 km
  • This property is in high demand!

    Booked 15 times since yesterday | 10 travelers are looking at this property right now

    Value for money7.8
    Distance to city center11km
    Location rating8.7
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport2.8 km

    Rooms available at Novotel Citygate Hong Kong Hotel

    8.4
    Excellent
    Room comfort & quality
    Standard 2 Twin Beds
    Standard 2 Twin Beds
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Standard Room with 1 Queen Bed
    Standard Room with 1 Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Superior Room 1 Queen Bed
    Superior Room 1 Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Premier Room
    Executive Premier Room
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Twin Superior
    Twin Superior
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Premier Twin
    Executive Premier Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Non-smoking
    Enter dates to see prices
    Standard Room with 2 Single Beds
    Standard Room with 2 Single Beds
    ...
    • Non-smoking
    Enter dates to see prices
    Executive Room&#;Nei Bin ><2 people stay>
    Executive Room&#;Nei Bin ><2 people stay>
    ...
    • Non-smoking
    Enter dates to see prices
    Have a question for Novotel Citygate Hong Kong Hotel?

    What people love about Novotel Citygate Hong Kong Hotel

    • 8.0
      Very good
      Spaciousness

      "Spacious room and near to Citygate Outlet and Ngongping 36"

      Wai F.

      |

      January 7, 2019

    • 9.2
      Exceptional

      "We were a large group on a holiday with young children and good that we opted to stay here!"

      Kathleen R.

      |

      January 9, 2019

    • 7.6
      Very good
      Location

      "Hotel is located to good outlet shopping"

      Sueann

      |

      December 18, 2017

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    More about Novotel Citygate Hong Kong Hotel

    More about Novotel Citygate Hong Kong Hotel

    8.8
    Excellent

    "Great location."

    Seow

    |

    January 3, 2019

    Read more reviews

    An overview

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    What they offer

    9.6
    Exceptional

    "Friendly,helpful staff"

    Gloria

    |

    December 26, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Velocity Bar & Grill
    2.9 km American, Bar, Pub
    The China Coast Bar + Grill (Regal Airport Hotel)
    3.2 km American, Bar, Chinese
    Asian cuisine
    Asian cuisine
    Essence
    20 m Asian, Chinese, International
    SkyCity Bistro
    3.1 km Asian, Chinese, International
    Airport Izakaya (Regal Airport Hotel)
    3.2 km Asian, Japanese, Sushi

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    Free airport shuttle bus is available from 06:00 AM to 11:40 PM, every 20 minutes. Please proceed to Terminal 1, Car Park 1 area, Bays 11/14 for pick up.

    Reviews of Novotel Citygate Hong Kong Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (5248)Booking.com Reviews (4179)
    8.3
    /
    10
    Cleanliness8.7
    Facilities8.3
    Location8.7
    Room comfort and quality8.4
    Service8.4
    Value for money7.8
    All languages
    All guests (5248)
    All room types

    Show reviews that mention 

    Showing 4238 verified guest comments
    12345
    8.4
    Excellent
    Qiuling
    Couple
    Standard 2 Twin Beds
    Stayed 1 night in May 2019

    Excellent Service Staff”

    Was on a hectic schedule this trip and have been well taken care of by the hotel staff all the way from Check-in to Check-out. Really appreciate the help and understanding by the hotel staff. It was such a joy, in the midst of all that was going on my schedule, that staff quickly understood the where I was coming from and it was all hassle free processing from there. Thanks again Team Novotel Citygate.

    Reviewed May 14, 2019
    10.0
    Exceptional
    Jenny from Indonesia
    Couple
    Standard 2 Twin Beds
    Stayed 2 nights in April 2019

    Great stay”

    This is not my first stay in this hotel. Located nearby the airport, give an easy access if you want to take the bus to zhuhai or macau. Similarly, if you are going to take the high speed train, this hotel is located in tungchung line which ease your transfer process. The hotel is clean and because of the location, you are able to see hills and sea from the room, unlike hotels located in the city which most probably will only see one building to another. The staffs are friendly and helpful, highly recommended.

    Reviewed April 23, 2019
    8.4
    Excellent
    Luisa from Philippines
    Couple
    Superior Room 1 Queen Bed
    Stayed 2 nights in March 2019

    Almost my 2nd home in Hk”

    Hot and cold shower. Smoked salmon in breakfast buffet. Clean room daily. Smooth check in and check out. Did not hassle memfor security deposit as I guaranty I will not consume anything from the minibar.

    Reviewed March 07, 2019
    7.2
    Very good
    Han from Singapore
    Business traveler
    Standard Room with 1 Queen Bed
    Stayed 1 night in May 2019

    Free shuttle. Clean big room. Window facing mountain.”

    Had requested early check in and late check out of the hotel due to flight. The hotel staff is very nice to accomodate the request which most hotel wouldn't do. A big plus for that. Had shuttle bus to and fro airport almost every 15 min which is good if you need to go airport often. Outlet mall is just next door and MTR is just walking distant to city. But if you need go city more often, then it will be a bit far as the train will take around half and hour or so ride.

    Reviewed May 17, 2019
    10.0
    Exceptional
    Man from China
    Family with teens
    Standard Room with 1 Queen Bed
    Stayed 1 night in December 2018

    Good choice if not stay in Disneyland hotel ”

    Staying in this hotel so that can go to Disneyland quicker and cheaper. Served the purpose definitely, rooms are spacious and tidy. Also can go shopping, definitely better than to stay in Disneyland hotel. Buffet dinner was value for money and good quality. Even not want to eat in the hotel, there are lots of choices in the shopping mall. Enjoyed the stay.

    Reviewed February 12, 2019
    8.0
    Excellent
    yingying from China
    Family with young children
    Standard Room with 1 Queen Bed
    Stayed 1 night in January 2019

    good location, need better staff”

    Location is good, about 20 min from Disneyland. A couple of things that need improvement: 1) when we arrived around 11am in the morning, it took about 25 minutes to check-in, which I think it's quite unusual these days. The staff were friendly but seems check-in procedure too slow; 2) when we left back to China, we were disappointed at the reception staff on duty that night (around 8pm). Neither of the two staff at reception can speak Chinese. One of the staff's attitude was even rude when she couldn't answer our question.

    Reviewed January 29, 2019
    9.2
    Exceptional
    Kathleen from Philippines
    Family with young children
    Standard Room with 1 Queen Bed
    Stayed 4 nights in December 2018

    Most convenient place to stay between the airport and the city”

    We were a large group on a holiday with young children and good that we opted to stay here! The MTR station near this hotel and the convenience of having a mall and supermarket adjacent to it made our holiday perfect!

    Reviewed January 09, 2019
    10.0
    Exceptional
    Tan from Singapore
    Couple
    Standard 2 Twin Beds
    Stayed 1 night in December 2018

    A great hotel at convenient location - near HK International Airport”

    Great hotel facilities, near to CityGate shopping and convenient to visit Ngong Ping 360. Further the staff were very friendly and allows us to check-in early as we reached earlier than the check-in time. Also, free shuttle service is provided to and fro the HK International Airport, which is convenient for us with transiting flights.

    Reviewed December 12, 2018
    8.8
    Excellent
    Irene from Singapore
    Family with young children
    Executive Premier Room
    Stayed 2 nights in November 2018

    Near Disneyland ”

    Hotel is near to Disneyland. Room comes with afternoon and evening snacks which the kids love. Bathroom is small, hard to bathe the kids. Breakfast selection has kids section. Overall enjoyable stay, will consider staying here again if going Disneyland.

    Reviewed November 30, 2018
    8.4
    Excellent
    Taemin from South Korea
    Couple
    Standard Room with 1 Queen Bed
    Stayed 1 night in November 2018

    Close to the airport”

    We chose this hotel because we were taking a night flight and arrived late at night. It was only 10 minutes away from the airport by taxi. Even though we only stayed only a few hours for sleep, we enjoyed shopping at the Citygate Outlet after check-out because it has direct access to the shopping mall.

    Reviewed November 26, 2018
    8.8
    Excellent
    REX from Philippines
    Family with young children
    Standard Room with 1 Queen Bed
    Stayed 1 night in April 2019

    Good Location”

    Near the airport, has its own shopping area, lots of surrounding restaurants. twin beds are legit small, not ideal for a heavy person. best alternative for Disney Hotels

    Reviewed May 06, 2019
    9.2
    Exceptional
    rina from Indonesia
    Family with young children
    Standard Room with 1 Queen Bed
    Stayed 2 nights in April 2019

    Hello”

    Steps from Citygate outlets and ngongping., easy for food and drinks. Superb location. There is also a public park next to the hotel, my kid love there

    Reviewed May 06, 2019
    8.0
    Excellent
    Choy from Hong Kong
    Couple
    Twin Superior
    Stayed 1 night in May 2018

    great location”

    you simply don't have choice if you wanna avoid the long queue for the cable car. and it is also convenient for the hiker aiming for LanTau trekking

    Reviewed April 28, 2019
    10.0
    Exceptional
    Boon from Malaysia
    Business traveler
    Standard Room with 1 Queen Bed
    Stayed 1 night in March 2019

    Convenience met”

    I went to Hong Kong on a business trip recently. My outbound flight was scheduled at 8 morning. I was at wit's end on how to get to the airport conveniently and Novotel is the answer. The free shuttle to Chek Lap Kok made it possible for me to be at the airport in for check-in and an extra breakfast.

    Reviewed April 06, 2019
    4.0
    Man from China
    Family with teens
    Standard 2 Twin Beds
    Stayed 2 nights in December 2018

    Poor service ”

    I got a very poor impression of the hotel right from the beginning. I couldn’t imagine the room is so difficult to find and there is no instruction at all I tried to find the help over the phone but the staff refused to come Finally I spent 15 minutes walking back-and-forth on the corridor with the heavy luggage Then I enter the room and I found there is no air condition. And I spent another 15 minutes waiting for someone to come Then I found there is no Wi-Fi, and you have sent a person to come, who cannot deal with that the problem at all. I couldn’t imagine a world wide branded hotel having such lower level problems which coincides three times in a night My husband ask for some bottles of water which they should have given but in fact none, the staff blindly put the water bottles into his hand which was already full of other items, and obviously all water bottles dropped onto the floor. Very poor attitude of staff.

    Reviewed February 12, 2019
    7.6
    Very good
    SOYOUNG from South Korea
    Family with young children
    Standard 2 Twin Beds
    Stayed 1 night in January 2019

    Close to the airport ”

    We arrived at the airport almost midnight and could use the shuttle bus to the hotel. The last time of shuttle bus at the airport which departs in terminal 2 is 11:40 pm. The best point is to close to the airport and connect to citygate outlet. The facility is a little bit old but clean.

    Reviewed January 15, 2019
    10.0
    Exceptional
    Felicia from Indonesia
    Family with young children
    Standard 2 Twin Beds
    Stayed 4 nights in December 2018

    Great hotel ”

    Really happy stay in here for 4 nights, everything easy to get.. food, shopping mall, public transport, near to disneyland and airport and free shuttle bus also. The room clean, good view and large enough. The staff very friendly and helpful. Very satisfied stay in here

    Reviewed January 04, 2019
    8.8
    Excellent
    Seow from Singapore
    Couple
    Standard Room with 1 Queen Bed
    Stayed 2 nights in December 2018

    One of the best. Will definitely be back again.”

    1. Great location. a. Many food choices/eateries surrounding the hotel. b. Huge outlet mall with a large supermarket directly beneath the hotel. c. Near Disneyland, Ngong Ping and HKIA (Free shuttle to and fro airport at regular intervals - Extremely convenient even though we did not utilize the service.) 4. Excellent customer service. a. Miss Kusum - upgraded our room for us (complimentary), and our room was ready even though we reached earlier than the normal check-in time. Seamless and fuss-free check-in. b. Mr Benny - patiently helped and guided us with our Accor membership processing c. Housekeeping staff were very polite and always had a smile on their faces. 5. Thumbs up for room spaciousness and cleanliness.

    Reviewed January 03, 2019
    8.4
    Excellent
    Wing from Singapore
    Family with young children
    Standard Room with 1 Queen Bed
    Stayed 5 nights in December 2018

    Great location with free hotel shuttle”

    We're have been staying here for many times. We live the convenience of staying near the airport with the free hotel shuttle mini bus, which takes only 10mins or less from airport to hotel and vice versa. Attached to outlet mall and Tung Chung MTR is really very convenient! Great choice! :)

    Reviewed December 26, 2018
    7.2
    Very good
    Hasan from Indonesia
    Family with young children
    Standard Room with 1 Queen Bed
    Stayed 2 nights in December 2018

    Shopping and Disneyland ”

    It's a good place to stay for shopping And only 2 station away from Disneyland Room size is decent for hongkong size We got the room that has the bathroom opens directly in the bedroom which I found difficult to change clothes and felt cold once got out of the shower.

    Reviewed December 25, 2018
    12345
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    Novotel Citygate Hong Kong Hotel
    |Excellent 8.3
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    • Excellent location
    • Po Lin Monastery
    • Tung Chung MTR Station is within 0.22 km