Novotel Citygate Hong Kong Hotel

Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong, Hong Kong,
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Executive Premier Twin Novotel Citygate Hong Kong Hotel
Executive Premier Twin
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    Lobby Novotel Citygate Hong Kong Hotel
    Interior view Novotel Citygate Hong Kong Hotel
    Interior view Novotel Citygate Hong Kong Hotel
    Superior Room 1 Queen Bed - View Novotel Citygate Hong Kong Hotel
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    Exterior view Novotel Citygate Hong Kong Hotel

    Novotel Citygate Hong Kong Hotel Reviews

    8.3
    Excellent
    /10
    (5155 reviews)See what guests said
    7.6
    Very good

    "Located inside outlet mall"

    Sau S.

    -

    November 12, 2018

    8.7
    Excellent cleanliness
    Recommended by 94% of guests

    Things you’ll love about Novotel Citygate Hong Kong Hotel

    Things you'll love

    • 220 meters to public transportation

    • Free airport transfer

    • Currency exchange

    • Daily housekeeping

    Excellent
    Location
    8.7
    See map
    Excellent location
    Nearby
    Popular
  • Man Tung Road Park160 m
  • Tung Chung MTR Station220 m
  • Citygate Outlets250 m
  • Human Health Medical Centre310 m
  • Tat Tung Road Garden410 m
  • Quality Healthcare Medical Centre - Tung Chung410 m
  • Waterfront Promenade450 m
  • Tung Chung North Park800 m
  • Ancient Kiln Park and HKIA Historical Garden980 m
  • North Lantau Hospital1.07 km
  • This property is in high demand!

    Booked 13 times since yesterday | 19 travelers are looking at this property right now

    Value for money7.8
    Distance to city center11km
    Location rating8.7
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport2.8 km

    Rooms available at Novotel Citygate Hong Kong Hotel

    8.4
    Excellent
    Room comfort & quality
    Standard 2 Twin Beds
    Standard 2 Twin Beds
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Standard Room with 1 Queen Bed
    Standard Room with 1 Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Superior Room 1 Queen Bed
    Superior Room 1 Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Premier Room
    Executive Premier Room
    ...
    • Room size: 28 m²/301 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Twin Superior
    Twin Superior
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Premier Twin
    Executive Premier Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
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    Standard Room with 2 Single Beds
    Standard Room with 2 Single Beds
    ...
    • Non-smoking
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    Standard Twin Room With Twin Beds
    Standard Twin Room With Twin Beds
    ...
      Enter dates to see prices
      Twin Deluxe Executive
      Twin Deluxe Executive
      ...
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        Have a question for Novotel Citygate Hong Kong Hotel?

        What people love about Novotel Citygate Hong Kong Hotel

        • 10.0
          Exceptional

          "Great location!"

          Safira

          |

          November 22, 2018

        • 8.0
          Very good

          "Spacious room and near to Citygate Outlet and Ngongping 36"

          Wai F.

          |

          January 7, 2019

        • 7.2
          Very good

          "Clean and Good Location to citygate"

          XIN Y.

          |

          November 26, 2018

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        More about Novotel Citygate Hong Kong Hotel

        More about Novotel Citygate Hong Kong Hotel

        9.2
        Exceptional

        "We were a large group on a holiday with young children and g..."

        Kathleen R.

        |

        January 9, 2019

        An overview

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        What they offer

        9.6
        Exceptional

        "Friendly,helpful staff"

        Gloria

        |

        December 26, 2018

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What to eat nearby

        American cuisine
        American cuisine
        Velocity Bar & Grill
        2.9 km American, Bar, Pub
        The China Coast Bar + Grill (Regal Airport Hotel)
        3.2 km American, Bar, Chinese
        Asian cuisine
        Asian cuisine
        Essence
        20 m Asian, Chinese, International
        SkyCity Bistro
        3.1 km Asian, Chinese, International
        Airport Izakaya (Regal Airport Hotel)
        3.2 km Asian, Japanese, Sushi

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Announcements

        Free airport shuttle bus is available from 06:00 AM to 11:40 PM, every 20 minutes. Please proceed to Terminal 1, Car Park 1 area, Bays 11/14 for pick up.

        Reviews of Novotel Citygate Hong Kong Hotel from real guests

        Agoda Reviews (5160)
        8.3
        /
        10
        Cleanliness8.7
        Facilities8.3
        Location8.7
        Room comfort and quality8.4
        Service8.4
        Value for money7.8
        Provided by verified guests of Agoda
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        All guests (5160)
        All room types

        Show reviews that mention 

        Showing 4209 verified guest comments
        12345
        10.0
        Exceptional
        Jenny from Indonesia
        Couple
        Standard 2 Twin Beds
        Stayed 2 nights in April 2019

        Great stay”

        This is not my first stay in this hotel. Located nearby the airport, give an easy access if you want to take the bus to zhuhai or macau. Similarly, if you are going to take the high speed train, this hotel is located in tungchung line which ease your transfer process. The hotel is clean and because of the location, you are able to see hills and sea from the room, unlike hotels located in the city which most probably will only see one building to another. The staffs are friendly and helpful, highly recommended.

        Reviewed April 23, 2019
        8.0
        Excellent
        Choy from Hong Kong
        Couple
        Twin Superior
        Stayed 1 night in May 2018

        great location”

        you simply don't have choice if you wanna avoid the long queue for the cable car. and it is also convenient for the hiker aiming for LanTau trekking

        Reviewed April 28, 2019
        8.4
        Excellent
        Luisa from Philippines
        Couple
        Superior Room 1 Queen Bed
        Stayed 2 nights in March 2019

        Almost my 2nd home in Hk”

        Hot and cold shower. Smoked salmon in breakfast buffet. Clean room daily. Smooth check in and check out. Did not hassle memfor security deposit as I guaranty I will not consume anything from the minibar.

        Reviewed March 07, 2019
        10.0
        Exceptional
        Man from China
        Family with teens
        Standard Room with 1 Queen Bed
        Stayed 1 night in December 2018

        Good choice if not stay in Disneyland hotel ”

        Staying in this hotel so that can go to Disneyland quicker and cheaper. Served the purpose definitely, rooms are spacious and tidy. Also can go shopping, definitely better than to stay in Disneyland hotel. Buffet dinner was value for money and good quality. Even not want to eat in the hotel, there are lots of choices in the shopping mall. Enjoyed the stay.

        Reviewed February 12, 2019
        8.4
        Excellent
        Suthida from Thailand
        Group
        Standard 2 Twin Beds
        Stayed 2 nights in May 2018

        Excellent”

        Good location for visiting Nongping and Disneyland

        Reviewed April 28, 2019
        10.0
        Exceptional
        Boon from Malaysia
        Business traveler
        Standard Room with 1 Queen Bed
        Stayed 1 night in March 2019

        Convenience met”

        I went to Hong Kong on a business trip recently. My outbound flight was scheduled at 8 morning. I was at wit's end on how to get to the airport conveniently and Novotel is the answer. The free shuttle to Chek Lap Kok made it possible for me to be at the airport in for check-in and an extra breakfast.

        Reviewed April 06, 2019
        8.8
        Excellent
        Joycelyn from Singapore
        Couple
        Standard Room with 1 Queen Bed
        Stayed 2 nights in March 2019

        Nice hotel near the MTR”

        Staff were quite helpful and next to city gate. Clean. Only con is far from city and pillow is abit too soft.

        Reviewed April 18, 2019
        9.6
        Exceptional
        JUMIN from South Korea
        Business traveler
        Standard Room with 1 Queen Bed
        Stayed 3 nights in April 2019

        Very nice hotel”

        This is my 3rd time staying in Novotel citygate. If you don't need to go to HK city, it's very good location.

        Reviewed April 16, 2019
        8.0
        Excellent
        yingying from China
        Family with young children
        Standard Room with 1 Queen Bed
        Stayed 1 night in January 2019

        good location, need better staff”

        Location is good, about 20 min from Disneyland. A couple of things that need improvement: 1) when we arrived around 11am in the morning, it took about 25 minutes to check-in, which I think it's quite unusual these days. The staff were friendly but seems check-in procedure too slow; 2) when we left back to China, we were disappointed at the reception staff on duty that night (around 8pm). Neither of the two staff at reception can speak Chinese. One of the staff's attitude was even rude when she couldn't answer our question.

        Reviewed January 29, 2019
        9.2
        Exceptional
        Kathleen from Philippines
        Family with young children
        Standard Room with 1 Queen Bed
        Stayed 4 nights in December 2018

        Most convenient place to stay between the airport and the city”

        We were a large group on a holiday with young children and good that we opted to stay here! The MTR station near this hotel and the convenience of having a mall and supermarket adjacent to it made our holiday perfect!

        Reviewed January 09, 2019
        10.0
        Exceptional
        Tan from Singapore
        Couple
        Standard 2 Twin Beds
        Stayed 1 night in December 2018

        A great hotel at convenient location - near HK International Airport”

        Great hotel facilities, near to CityGate shopping and convenient to visit Ngong Ping 360. Further the staff were very friendly and allows us to check-in early as we reached earlier than the check-in time. Also, free shuttle service is provided to and fro the HK International Airport, which is convenient for us with transiting flights.

        Reviewed December 12, 2018
        8.8
        Excellent
        Irene from Singapore
        Family with young children
        Executive Premier Room
        Stayed 2 nights in November 2018

        Near Disneyland ”

        Hotel is near to Disneyland. Room comes with afternoon and evening snacks which the kids love. Bathroom is small, hard to bathe the kids. Breakfast selection has kids section. Overall enjoyable stay, will consider staying here again if going Disneyland.

        Reviewed November 30, 2018
        8.4
        Excellent
        Taemin from South Korea
        Couple
        Standard Room with 1 Queen Bed
        Stayed 1 night in November 2018

        Close to the airport”

        We chose this hotel because we were taking a night flight and arrived late at night. It was only 10 minutes away from the airport by taxi. Even though we only stayed only a few hours for sleep, we enjoyed shopping at the Citygate Outlet after check-out because it has direct access to the shopping mall.

        Reviewed November 26, 2018
        4.0
        Man from China
        Family with teens
        Standard 2 Twin Beds
        Stayed 2 nights in December 2018

        Poor service ”

        I got a very poor impression of the hotel right from the beginning. I couldn’t imagine the room is so difficult to find and there is no instruction at all I tried to find the help over the phone but the staff refused to come Finally I spent 15 minutes walking back-and-forth on the corridor with the heavy luggage Then I enter the room and I found there is no air condition. And I spent another 15 minutes waiting for someone to come Then I found there is no Wi-Fi, and you have sent a person to come, who cannot deal with that the problem at all. I couldn’t imagine a world wide branded hotel having such lower level problems which coincides three times in a night My husband ask for some bottles of water which they should have given but in fact none, the staff blindly put the water bottles into his hand which was already full of other items, and obviously all water bottles dropped onto the floor. Very poor attitude of staff.

        Reviewed February 12, 2019
        10.0
        Exceptional
        Peter from Canada
        Couple
        Standard 2 Twin Beds
        Stayed 1 night in August 2018

        Excellent value for HK”

        We travel to HK frequently, however, this is the first time we used Citygate Hotel. What a pleasent surprise. We loved the room, much bigger than other HK hotels. This hotel is away from the noise and congestion in Tourist areas such as Tsim Sha Tsui, where we normally stay Very clean and efficient room layout -feel very spacious and comforatble. I love the high ceiling and great view. Great coffee machine and complimsentary water in the room. Very comfortable bed - gave us a good night sleep. Most importantly, amazing staff from the shuttle driver to reception - Rio is very friendly. All are extremely polite. Especially the front desk manager, Mr. Johnny Ng. Super friendly guy. We enjoyed chatting with him and learned from him. After chatting with him, we are sold and immediately booked our next trip with Citygate. Mr. Ng showed us how to use the MTR. The driver showed us how to tour Lantau Island. I really appreciate their useful advices. Overall, top hotel in HK.

        Reviewed August 21, 2018
        9.6
        Exceptional
        Praewphan from Thailand
        Solo traveler
        Standard Room with 1 Queen Bed
        Stayed 1 night in June 2018

        Very high standard!”

        The location is so good. You can go to the Citygate outlet by walk! There are a lot of stores, restaurants, and a big supermarket. You can use MTR to go to this place or if you are at the airport, you can use Novotel free shuttle bus. It takes not more than 15 minutes. On addition, there is a shuttle bus available almost all time so it does not waste time waiting for this service. The staffs are all kind, polite and well trained. The room is so big that you can feel comfortable to stay. I do very recommend this hotel 👍🏻

        Reviewed June 14, 2018
        9.2
        Exceptional
        Lim from Singapore
        Family with young children
        Standard Room with 1 Queen Bed
        Stayed 3 nights in May 2018

        Excellent Service”

        Hotel is located a few mins from HK Airport, good for travellers looking to visit Lantau Island or Disneyland. Free shuttle bus from the Airport is a plus! Rooms were spacious and comfy, and very excellent service provided by the front desk for our check in of a big group. Special mention to Jeffrey on going out of his way to ensure everything was done smoothly for me and my family - thumbs up!

        Reviewed June 02, 2018
        10.0
        Exceptional
        Joicel from Philippines
        Family with young children
        Standard 2 Twin Beds
        Stayed 1 night in May 2018

        Very Nice and Accessible ”

        Very clean hotel and very accessible since it is just inside Citygate Mall.Though i hope they have a separate room for the bathroom so I can prepare myself without being distracted with my kids and the cold aircon. All in all, excellent stay!

        Reviewed May 23, 2018
        7.6
        Very good
        SOYOUNG from South Korea
        Family with young children
        Standard 2 Twin Beds
        Stayed 1 night in January 2019

        Close to the airport ”

        We arrived at the airport almost midnight and could use the shuttle bus to the hotel. The last time of shuttle bus at the airport which departs in terminal 2 is 11:40 pm. The best point is to close to the airport and connect to citygate outlet. The facility is a little bit old but clean.

        Reviewed January 15, 2019
        10.0
        Exceptional
        Felicia from Indonesia
        Family with young children
        Standard 2 Twin Beds
        Stayed 4 nights in December 2018

        Great hotel ”

        Really happy stay in here for 4 nights, everything easy to get.. food, shopping mall, public transport, near to disneyland and airport and free shuttle bus also. The room clean, good view and large enough. The staff very friendly and helpful. Very satisfied stay in here

        Reviewed January 04, 2019
        12345
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        Novotel Citygate Hong Kong Hotel
        |Excellent 8.3
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        • Excellent location
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        • Tung Chung MTR Station is within 0.22 km