8.3

Excellent
2.8% this month
/10
(8,614 reviews)See what guests said
Housekeeping115
Shops77
View38
See map

8.7

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Ngong Ping 360 410 m
Lantau Island 2.8 km
Tian Tan Buddha (Big Buddha) 5.6 km
Victoria Peak (The Peak) 21.6 km
Victoria Harbour 23.1 km
Hong Kong Skyline 23.5 km
Tsim Sha Tsui East 23.7 km
Ocean Park Thrill Mountain 24.5 km
Nan Lian Garden 27.5 km
Nearby landmarks
Man Tung Road Park 160 m
Tung Chung MTR Station 220 m
Citygate Outlets 220 m
Human Health Medical Centre 310 m
Fu Tung Plaza 310 m
Tung Chung 360 m
Tat Tung Road Garden 410 m
Ngong Ping 360 410 m
Quality Healthcare Medical Centre - Tung Chung 410 m
Waterfront Promenade 450 m
Novotel Citygate Hong Kong Hotel

"Easy access to tourist attractions via MTR station beside hotel."

ng - December 25, 2019
Superior Room 1 Queen Bed - Guestroom Novotel Citygate Hong Kong Hotel
Interior view Novotel Citygate Hong Kong Hotel
Interior view Novotel Citygate Hong Kong Hotel
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Free Wi-Fi

Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong, Hong Kong SAR, China, - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Ngong Ping 360
Within 410 m of property
Attention

This property is in high demand!

8 travelers have booked today.

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 50 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Your dates are popular among travelersPopular destination! Properties in Hong Kong are being booked every minute!
Value for money7.8
Distance to city center11km
Location rating8.7
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport3.1 km

Rooms available at Novotel Citygate Hong Kong Hotel

Excellent
Room comfort & quality
8.4
Executive Suite
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 1 queen bed
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Superior Room 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Executive Premier Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 queen bed
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Twin Superior
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Standard 2 Twin Beds
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Executive Premier Twin
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Staycation Offer - Standard Room with Gastronomy Package including breakfast & Set Lunch for 2 and extra benefits
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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Standard Room with Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed
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Standard Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
SUITE Executive Premier Suite 1 king bed
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Novotel Citygate Hong Kong Hotel?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Novotel Citygate Hong Kong Hotel?

    Novotel Citygate Hong Kong Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Novotel Citygate Hong Kong Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Citygate Hong Kong Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 250 HKD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Novotel Citygate Hong Kong Hotel?

    Start your mornings right, with the continental and buffet breakfast options offered at Novotel Citygate Hong Kong Hotel. There's an additional charge of 178 HKD for adults and 178 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Novotel Citygate Hong Kong Hotel?

    Novotel Citygate Hong Kong Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

    Can special events be hosted at Novotel Citygate Hong Kong Hotel?

    Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at Novotel Citygate Hong Kong Hotel.

    Can business events be hosted at Novotel Citygate Hong Kong Hotel?

    On-site venues and convenient event services make Novotel Citygate Hong Kong Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 276 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Novotel Citygate Hong Kong Hotel?

    Novotel Citygate Hong Kong Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest airport to Novotel Citygate Hong Kong Hotel?

    Travel by air is easy with Hong Kong International Airport only 3.0 km away from Novotel Citygate Hong Kong Hotel.

    What is the closest train, metro, or bus station to Novotel Citygate Hong Kong Hotel?

    The closest train, metro, or bus station to Novotel Citygate Hong Kong Hotel is Novotel Citygate Airport Shuttle, 20 m away.

    What restaurants are nearby Novotel Citygate Hong Kong Hotel?

    Restaurants including Essence, Moccato and TeaWood Taiwanese Cafe & Restaurant (Tsuen Wan), Hong Kong are popular in Novotel Citygate Hong Kong Hotel’s neighborhood which is known as Hong Kong Airport.

    Show more questions
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    Explore the neighborhood

    What people love about Novotel Citygate Hong Kong Hotel

    • 9.2

      Exceptional
      Location

      "Good local attractions , easy to walk around the hotel area."

      Dean

      |

      January 14, 2020

    • 8.4

      Excellent
      Location

      "Good location for visiting Nongping and Disneyland"

      Suthida

      |

      April 28, 2019

    • 8.4

      Excellent
      Location

      "Shops nearby was really good and convenient."

      my

      |

      February 24, 2019

    Overall rating:

    8.3

    Excellent
    8,614 reviews
    Cleanliness
    8.7
    Facilities
    8.2
    Location
    8.7
    Read all reviews >
    What travelers say they love:
    Location is nice, accommodating staff and free airport shutt...
    Faye from Qatar
    Family with older children
    More about Novotel Citygate Hong Kong Hotel

    More about Novotel Citygate Hong Kong Hotel

    This international class accommodation in Hong Kong delivers style, comfort, and convenience for visitors to this cosmopolitan city. The 440 guestrooms at the Novotel Citygate Hong Kong Hotel are spacious, functional, and contemporary in design. Guests have a choice of standard, suite, superior, and executive rooms. Each unit is fully equipped with modern amenities to suit the needs of today's travelers. Boasting accessibility, the airport is only a five-minute drive from the hotel, while the nearest MTR station is a short two-minute stroll away. Nearby are recommended attractions like AsiaWorld-Expo, Hong Kong Disneyland, and Ngong Ping Cable Car. Conveniently adjacent to Novotel Citygate Hong Kong Hotel is every shopper’s paradise - Citygate Outlets Shopping Mall. Also included in the hotel's facilities are hotel-wide wireless broadband connection, two excellent restaurants, a lobby bar, and a patisserie. Corporate guests can make use of the seven function rooms, and there are four Executive Premier floors. For leisure, there is an outdoor swimming pool as well as a gymnasium. Complimentary shuttle service to and from the airport is also available. For a truly unique and memorable experience, Novotel Citygate Hong Kong Hotel is the place to be.

    Show less
    Amenities and facilities
    Excellent
    Facilities

    8.2

    Most talked about facilities

    Housekeeping

    236 mentions

    Internet

    131 mentions

    Breakfast

    98 mentions

    Food & Dining

    87 mentions

    Languages spoken

    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Hiking
    • Solarium
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Ticket services
    • Tours

    Cleanliness and safety

    • Body thermometer
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Safe dining setup
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Grocery delivery
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Laundry service
    • Luggage storage
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Playground
    • Swimming pool [kids]

    Access

    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Car park [charges apply]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking

    Available in all rooms

    • Air conditioning
    • Coffee/tea maker
    • Complimentary tea
    • Desk
    • Free bottled water
    • Free instant coffee
    • Hair dryer
    • In-room safe box
    • Ironing facilities
    • Mini bar
    • Mirror
    • Refrigerator
    • Satellite/cable channels
    • Shower
    • Telephone
    • Toiletries
    • Towels
    • Wake-up service
    • Wi-Fi [free]
    Food and dining
    Breakfast options
    • Asian
    • Continental
    • Buffet
    Restaurants on site

    Essence

    • Cuisine: International
    • Menu: A-la-carte

    Olea

    • Cuisine: Italian, Mediterranean
    • Menu: Buffet
    Location
    51 Man Tung Road, Hong Kong Airport, Hong Kong, Hong Kong SAR, China,
    Excellent
    Location

    8.7

    Airports

    • Hong Kong International Airport (HKG) - Hong Kong SAR, China
      3.1 km 9 min drive
    • Shenzhen Bao'an International Airport (SZX) - China
      40.6 km

    Hospital or clinic

    • Human Health Medical Centre
      310 m 9 min walk

    Shopping

    • Citygate Outlets
      220 m 16 min walk

    Convenience store

    • On-site

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Ngong Ping 360
      410 m
    • Lantau Island
      2.8 km
    • Tian Tan Buddha (Big Buddha)
      5.6 km
    • Victoria Peak (The Peak)
      21.6 km
    • Victoria Harbour
      23.1 km
    • Hong Kong Skyline
      23.5 km
    • Tsim Sha Tsui East
      23.7 km
    • Ocean Park Thrill Mountain
      24.5 km
    • Nan Lian Garden
      27.5 km

    Nearby landmarks

    • Man Tung Road Park
      160 m
    • Tung Chung MTR Station
      220 m
    • Citygate Outlets
      220 m
    • Human Health Medical Centre
      310 m
    • Fu Tung Plaza
      310 m
    • Tung Chung
      360 m
    • Tat Tung Road Garden
      410 m
    • Ngong Ping 360
      410 m
    • Quality Healthcare Medical Centre - Tung Chung
      410 m
    • Waterfront Promenade
      450 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Others
    • Baby cot is available for children aged 0-1. Advance reservation is required. Please contact the property directly for further information.
    • Free airport shuttle bus is available from 06:00 AM to 11:40 PM, every 20 minutes. Please proceed to Terminal 1, Car Park 1 area, Bays 11/14 for pick up.
    • Maximum 1 child under 16 years old stay for free if using existing bedding in parents’ room. (Additional charge is required for extra bed).
      Maximum 1 child under 16 years old will receive breakfast free of charge. Breakfast must be taken in parents’ company.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out from12:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee0 HKD
    • Distance from city center11km
    • Travel time to airport (minutes)5

    Extras

    • Breakfast charge (unless included in room price)178 HKD

    The property

    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors23
    • Number of restaurants2
    • Number of rooms 440
    • Room voltage220
    • Year property opened2006

    Parking

    • Daily parking fee250 HKD
    Property announcements

    Free airport shuttle bus is available from 06:00 AM to 11:40 PM, every 20 minutes. Please proceed to Terminal 1, Car Park 1 area, Bays 11/14 for pick up.

    Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

    Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    In view of the recent announcement made by Hong Kong SAR Government in regards of the closures of leisure venues & facilities, the hotel swimming pool will be temporarily closed until further notice.

    In view of the recent announcement made by Hong Kong SAR Government in regards of the closures of leisure venues & facilities, the In Balance fitness centre will be temporarily closed until further notice.

    Reviews of Novotel Citygate Hong Kong Hotel from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Cleanliness8.7
    Facilities8.2
    Location8.7
    Room comfort and quality8.4
    Service8.4
    Value for money7.8
    High score for Hong Kong
    Rating
    9+ Exceptional (1,278)
    8-9 Excellent (1,138)
    7-8 Very Good (1,278)
    6-7 Good (426)
    <6 Below Expectation (306)
    Time of the year
    Mar - May (1,025)
    Jun - Aug (1,079)
    Sep - Nov (1,191)
    Dec - Feb (1,131)
    Don't miss out!Properties in Hong Kong are being booked every minute!
    All guests (5,843)
    All room types
    All languages

    Show reviews that mention 

    Showing 4,426 verified guest comments
    12345
    10.0
    Exceptional
    Jennifer from United States
    Business traveler
    Stayed 1 night in November 2011

    Great hotel with beautiful room ”

    location, convenience, customer service

    I really enjoyed Novotel Citygate Hong Kong. The complimentary shuttle from the airport was convenient and timely. The staff was very welcoming, and the check-in was simple and smooth. The room was beautiful, and beautifully appointed. There are some wonderful features of this hotel that I was not able to use due to my time restrictions. However, I noticed a wonderful bar/restaurant as well as access to some shopping that would have been had I had more time. The concierge service was exceptional and they ensured that my needs were considered. I stayed at another hotel in Hong Kong (Gold Coast Hotel - 5-star resort) that was not even in the ballpark as Novotel. Gold Coast might very well be a 5-star resort. But their rooms were not as nice, clean and comfortable (the beds at Gold Coast were rock-hard) and the facilities in the room were dated. Novotel would be my first choice every time going to Hong Kong. Very convenient to the airport; convenient to the MTR; excellent customer service; beautiful rooms; on-site shopping in a safe and beautiful environment. I strongly recommend this hotel.

    Reviewed November 15, 2011

    See room deals

    9.6
    Exceptional
    Edwin from Philippines
    Couple
    Stayed 1 night in November 2017

    Best Airport Hotel In Hong Kong”

    If you travel to Hong Kong and you need to stay at the hotel nearest to the airport, Novotel Citygate Hong Kong Hotel is the best hotel for you. The location is great, the rooms are clean and big, the staffs are polite and courteous and all of the hotel facilities function very well. The room rate is reasonable and the good thing is whenever I check in late in this hotel, I also get room upgrade absolutely for free. There is no hassle going to and from the airport since they have a shuttle bus service every 30 minutes. I always have a fun and memorable stay in this hotel considering I always shop at Citygate Outlet Store every time I stay here. I'll definitely recommend this great hotel to all my friends who will visit Hong Kong..

    Reviewed December 11, 2017

    See room deals

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

    Responded March 22, 2020
    Novotel Citygate Hong Kong Hotel
    9.3
    Exceptional
    Yeo from Malaysia
    Solo traveler
    Superior Room 1 Queen Bed
    Stayed 1 night in September 2012

    Big room & convenient location to Lantau Island”

    Close to Citygate Outlet Mall, Lantau & Airport

    location - excellent if you want to focus on trip to lantau island (big buddha), tai-o, citygate outlet mall, disneyland. very close to airport so you can target the last few days of stay in this hotel to prevent travelling back and forth to alternative hotels in hong kong island otherwise after your trip to lantau island. has a free shuttle bus every 15 minutes to hk airport. this hotel is linked to citygate outlet mall - you can travel to mtr via the mall. room - love the room. nice view of airport and mountains. ceiling to floor glass window. comfortable bed. gym - not bad. suitable for workout during trip. food - contains restaurant in the mall for ok price around 198 hkd for buffet, which is quite reasonable if you compare a similar buffet at other 4/5 star hotels in hong kong. of course it is expensive if you compare to food court etc. if you are looking for cheaper food, go to food republic at citygate outlet mall which is 10 minutes walk away inside the mall. nearby attractions - take bus 23 to see big buddha & poh lian monastery. take bus 1, 11, 21 to see guan yin monastery at lantau island. buy package ticket (55 hkd) if you want to go to tai-o & travel to all attractions in lantau island. it will allow you to travel in bus for a day around lantau. take mtr if you are heading to disneyland. shortcoming - price is a bit on the steep side. in fact more expensive than some hotels on tsim sha tsui of same star/facilities.

    Reviewed September 11, 2012

    See room deals

    10.0
    Exceptional
    Serena from United States
    Group
    Stayed 1 night in March 2011

    Best Hotel in Hong Kong”

    Great location, excellent service and lovely rooms

    the hotel is right above the tung chung mtr station, 5 minutes walk from the 360 cable car station and 15 minutes from the airport. the room was very spacious, stylish, with all the essentials and most importantly, a view which you rarely come across in hong kong. the staff was courteous and attentive. for our 1 night stay in hong kong, it was perfect. we took the cable car to see the giant budda and then took the bus to the fishing village tai o. when we were finished for the day, we took the airport shuttle from the hotel to the airport. for hong kong hotels, the novotel citygate is definitely worth its value. we will definitely recommend this hotel to our friends.

    Reviewed April 02, 2011

    See room deals

    10.0
    Exceptional
    Peter from Canada
    Couple
    Stayed 1 night in March 2020

    The People Make the Difference ”

    My wife and I recently stayed at the Novotel Citygate Hong Kong Hotel. Upon arrival we were upgraded to the Lounge Floor. This was a pleasant surprise. At our floor, we were greeted by a smiling gentleman who manned the desk. He informed us that although it was not in our booking, since we were on this floor, a light breakfast was complimentary. Our room was excellent of course. In the morning I was trying to open a website pertaining to the nearby airport. Natalie who was at the desk in the morning helped me access the website. I was relieved and grateful. Later on at checkout the thoughtful young woman noticed that we were leaving for the airport without surgical masks, so she provided them for the both of us. This was during the coronavirus crisis and we were making our way back home. Thankfully it went smoothly thanks to such nice people.

    Reviewed March 20, 2020

    See room deals

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

    Responded October 19, 2020
    Novotel Citygate Hong Kong Hotel
    9.3
    Exceptional
    Charlres from United States
    Couple
    Stayed 1 night in April 2010

    Great place to stay on first night in Hong Kong”

    Near airport with free shuttle; MTR station beneath adjacent Citygate Outlet shopping center. Very good food served at the Italian restaurant on ground floor of hotel.
    None

    Novotel Citygate was an excellent choice for our first night in Hong Kong. Our flight arrived in the evening and the free hotel shuttle was much appreciated. Our room was on the 19th floor and the views were spectacular. Really a good introduction for a first-time visitor to Hong Kong. We enjoyed an excellent Italian dinner in the restaurant on the ground floor. If you are into shopping, the Citygate Outlet shopping mall is attached to the hotel. All the name brand stores. Find McDonald's and take the nearest escalator down one level and follow the signs to the MTR station for extremely east access to anywhere in Hong Kong-Kowloon.

    Reviewed April 25, 2010

    See room deals

    10.0
    Exceptional
    Friska from Indonesia
    Family with young children
    Superior Room 1 Queen Bed
    Stayed 3 nights in June 2013

    It was a satisfactory 3 nights stay!”

    Strategic Location, Friendly Staffs, Comfortable Beds

    I am in love with this hotel! Absolutely will stay here again next time I visit hong kong. I was travelling with my 5 years daughter, our purpose was going to disneyland and shopping. This hotel provided an easy access from airport with free shuttle bus every 15 minutes, it is located in Lantau Island and connected with Citygate Outlets, which is very convenient because the shopping mall itself have almost everything, haha.. close to the MTR station that can take us everywhere around HK is a big PLUS, 2 stops only to Disneyland. Last day we went to Big Budha with Cable Car, and because we stayed in this hotel, we can buy cable car tickets from the hotel reception (saving the time really!). We booked Superior Queen, the bed is quite large and very comfy, the bathroom is awesome because i can watch over my daughter thru the glass wall, while showering! Dont worry it has sliding door to cover the glass wall incase you need privacy. Overall, it was a very SATISFACTORY 3 nights stay. Thank you Novotel CItygate! and Additional Thank You to Teresa, the housekeeping staff, she did an awesome job in cleaning our room each day! ^_^

    Reviewed June 13, 2013

    See room deals

    9.3
    Exceptional
    william from Canada
    Family with young children
    Stayed 2 nights in July 2015

    Great hotel, handy location, good services nearby”

    Hotel quality, hotel location (close to airport and malll), value for money

    We loved the Novotel Citygate Hong Kong Hotel. It is located just a few minutes from the HKG Airport, so very convenient for transit stays. The rooms are good: fairly roomy, well-appointed and clean. Breakfast buffet is quite okay and front-desk staff are helpful and efficient. We loved the adjacent (connected) mall and MRT access and also the short walk to the cable car up to the Buddhist monastery and Big Buddha up on the mountain top (well worth the time and money to visit!). All in all, we found it to be a great hotel for a short stay or transit.

    Reviewed July 07, 2015

    See room deals

    9.0
    Exceptional
    Hock from Singapore
    Couple
    Stayed 1 night in May 2010

    Novotel Citygate Stay”

    Great customer service, wonderful room size
    No toothbrush and toothpaste. Not much happening in Tung Chung

    Novotel Citygate is a wonderful and luxurious hotel with excellent customer service. We got a wonderful and spacious room with a view of the peak and part seaview. The beds were comfortable and all their staff are well trained and provided excellent service. There is also a shuttle bus service that brought us to the airport, that is so thoughtful. The drawback would be Tung Chung is not a great location and Citygate outlets are not really so plenty for shopping purposes. Half a day would cover all the Citygate shops. However, the subway meant that it remains accessible to other parts of Hong Kong, about a half hour journey away.

    Reviewed May 17, 2010

    See room deals

    10.0
    Exceptional
    WING from Malaysia
    Couple
    Standard 2 Twin Beds
    Stayed 5 nights in October 2019

    Worthwhile Honeymoon Holidays Hotel Stay @ HKG”

    This is quite a worthwhile hotel to recommend for couple holidaying in HKG or especially business with leisure travel to Hong Kong, as not only does the hotel located within a tourist attraction location, it's also within walking distance to the MTR station to travel into Hong Kong Island for a great no-fuss get away from the city life of Hong Kong. If you opt for a non-crowded location for your hotel stay while in HKG, this is quite a good hotel to consider though the price is a bit on the high side, which is known facts for travellers to HKG like any other hotels in and around Hong Kong. We've no issue to stay a distance away from the Hong Kong Island, which can be crowded during their tourists peak period and seem very congested city. However, we love the idea of able to travel in and out of Hong Kong Island and back to our hotel, while planning our free and easy no fuss honeymoon holiday in Hong Kong. We did not try their restautants food @ hotel, because one can easily find...

    Reviewed November 25, 2019

    See room deals

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

    Responded March 21, 2020
    Novotel Citygate Hong Kong Hotel
    9.6
    Exceptional
    Jane from United States
    Family with teens
    Standard 2 Twin Beds
    Stayed 1 night in March 2017

    Modern and clean, comfortable stay”

    We stayed at Novotel Citygate HK twice—after late night arrival at HK airport and the night before our morning departure two weeks later. Each time it was exactly what we needed, a clean and comfortable place to stay. The mall and metro station connected to the hotel were a big plus for getting our sim and Octopus cards for heading into the city to our lodging there. Staff is knowledgable and helpful. Only downside: all of the room lighting seems to be interconnected, and it was confusing to switch on and off bathroom and bedside lamps without turning on all of the room lights, but there is a card with instructions. Decor is modern and lush, beds very comfortable, strong water pressure in shower, and room size is large. Definitely recommend, especially for first-time visitors to get their bearings before heading into Hong Kong, particularly if you're staying at an AirBnB in the city.

    Reviewed March 30, 2017

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    9.7
    Exceptional
    Liany from Indonesia
    Family with young children
    Superior Room 1 Queen Bed
    Stayed 2 nights in August 2012

    Lovely hotel's room and a very friendly staff”

    Nice room with a nice seaview. Friendly staff. A lot of branded outlets. Near to Disneyland Park

    I traveled to HK with my children for the first time, and stayed at the Novotel Citygate Hotel for 2 night. The room was very clean and nice with a good seaview. the staff is very friendly and helpfull. the hotel has a mall with a lot of the branded outlet and nice food court. it's only take 15 minute to HK's Disneyland Park and 20" to Ngong Ping's Big Budha statue. I loved to stay to Novotel Citygate Hotel and so do my kids, they liked to swim at the hotel's swimming pool. Hope can back soon to Novotel Citygate Hotel Hong Kong

    Reviewed August 22, 2012

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    8.7
    Excellent
    Lyon from Canada
    Couple
    Stayed 1 night in November 2010

    Very comfortable hotel located near the airport”

    convenient and near the airport
    although we were a couple, they gave us twin beds

    Novotel Citygate Hong Kong Hotel is a great hotel near the airport. There is a regular shuttle bus from the hotel to the airport, but if you arrive in the middle of the night, it is only a HKD 45 cab ride to the hotel. The hotel is conveniently connected to the Citygate Outlet Mall where you can take the MTR into Hong Kong proper. The cable car to the Giant Buddha is just outside of the mall. The room was very spacious and comfortable.

    Reviewed December 05, 2010

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    8.0
    Excellent
    Jalil from United Kingdom
    Business traveler
    Stayed 3 nights in April 2010

    April 2010 Novotel Citygate Hong Kong”

    Five Minutes from Hong Kong Airport with Free Shuttle Service from the airport to the Hotel every 15mins. Conveniently located near Tung Chung MTR train station with easy commute to other parts of Hong Kong & China Mainland. Efficient, Polite & Helpful Staff. Neat & Clean Rooms. Pricey but ideal for the frequent business traveller.
    Pricey but well worth the money for frequent business travellers to Hong Kong and Shenzhen.

    My recent April 2010 stay at the Novotel Citygate Hong Kong went like clockwork. Arrived at HK airport and took the Hotels free shuttle flying coach to Novotel Citygate Hotel in Tung Chung which is just a 5 minutes drive from the airport. Greeted by Highly Efficient, Polite, Multi-lingual front-desk staff and Checked-in effortlessly. Found double-room to be neat, clean with all facilities available in-room as well as quick room-service. Choice of 3 Restaraunts in the Novotel Citygate Hotel Premises which itself is very conveniently housed within the much larger Citygate Shopping Mall, Tung Chung with the MTR train station on the lower level. I would recommend the Novotel Citygate Hong Kong Hotel to all frequent Business Travellers. Pricey but well worth it for the scenic views alone.

    Reviewed April 20, 2010

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    10.0
    Exceptional
    Mark from Australia
    Couple
    Stayed 3 nights in December 2013

    Great location”

    Location, close to airport,shops

    Great location it's connected to the citygate shopping center where all the shops are factory outlets. Ie: Ralph Lauren, crocs,nike,Adidas shop till you drop Great choice for breakfast, great view from room we could see the cable car and planes taking off from airport but couldn't hear them it's that close and the airline crews stay here for the convenience. They even have your flight details up on a tv screen direct from the airport very handy. And I loved the welcome I got on our tv from hotel manager when I turned it on never seen that before could even check my account anytime.its 1 train stop for Disneyland the train station is connected to citygate also. Easy to get around suggest you buy a octopus card load it and you can go on most transport in Hong Kong and even some shops take it to pay with 7 eleven does. Great hotel would stay here again highly recommend it.

    Reviewed January 15, 2014

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    9.3
    Exceptional
    Sandra from Canada
    Solo traveler
    Stayed 1 night in June 2010

    Ultra-convenient!”

    * Very efficient check-in/check-out * Free shuttle bus to/from airport * Adjacent to fantastic mall * Spacious, taste-fully decorated and comfortable rooms, with all the amenities you will need * Within easy reach of an MTR (HKG metro)station, bus depot, cable car station to Po Lin Monastery, post office and superbe restaurants
    * I honestly can't think of any

    The Novotel Citygate Hong Kong is an ultra-convenient place to stay. I only stayed one night, but would definitely consider staying there even for a longer period. Everything is in within easy reach! The rooms are not only well-designed but also comfortable. The rooms are equipped with hair dryer, safe, iron & ironing board, large screen cable TV, Internet connection, small fridge, ... I had a fantastic stay at Novotel Citygate!!!

    Reviewed June 23, 2010

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    8.3
    Excellent
    Chin from Singapore
    Family with young children
    Standard 2 Twin Beds
    Stayed 1 night in December 2013

    Convenient and wonderful!”

    Near to MTR, airport, food court, supermarket and shopping facilities.

    We enjoyed our stay at Novotel Citygate Hong Kong Hotel.We choose to stay at Novotel Citygate Hong Kong Hotel as it is near to Hong Kong Disneyland. We like Novotel Citygate Hong Kong Hotel as it is near to foodcourt, supermarket, MTR and shopping facilities. Moreover, the hotel provides free shuttle bus to airport. I had misplaced my personal clothings in the hotel room and the hotel staff could locate it for me and send it to me by post. However, I have to pay for the postage fee.

    Reviewed December 24, 2013

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    10.0
    Exceptional
    Nicholas from Singapore
    Family with young children
    Stayed 2 nights in October 2017

    Excellent Hotel Staff and Location ”

    I shifted to Citygate Novotel on the last leg of my Hong Kong trip. This is at the Citygate Outlet mall so plenty of shopping and food options. Cable car station to Ngong Ping was a stone's throw away from the hotel, Disneyland was two MTR stations away and lastly, airport shuttle is available every fifteen minutes. The trip to airport took less than ten minutes. Hotel staff were amazing and initiative, spot on with their recommendations depending on my needs.

    Reviewed October 18, 2017

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    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

    Responded March 22, 2020
    Novotel Citygate Hong Kong Hotel
    8.7
    Excellent
    Michael from Philippines
    Family with young children
    Standard 2 Twin Beds
    Stayed 3 nights in August 2014

    Impressively splendid experience!”

    Cleanliness, Comfort, Value for Money

    It was our 2nd time to stay at this hotel and every experience is remarkable. I can say that the rooms were cleaned with dedication to please guests every single time. Everything is so comfy and provided for our convenience. My 3yr old son did not even miss his own bed because I know he finds it cozy as much as we do. Location is awesome - Tung Chung Mall, MTR and just a station away from Disneyland. Me and my family loves The Novotel Citygate Hong Kong Hotel. Thank you for the impressively splendid experience!

    Reviewed September 02, 2014

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    9.0
    Exceptional
    Bruno from Macau SAR, China
    Couple
    Stayed 2 nights in August 2010

    I loved it”

    everything

    I loved it, two days were magnificent, the view from the hotel was beautiful, the purchases were so many that I had to buy another bag, the hotel has some excellent conditions the staff was very professional, looked after us very well and where it was needed were ready to or help resolve a problem, so I can say that two days were fun, I advise you to go to Novotel Citygate Hong Kong

    Reviewed August 25, 2010

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