Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Hotel
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9.2
Exceptional

"Nice Hotel, Great Location, Super Clean"

KOH

|

March 3, 2018

Executive Premier Twin Novotel Citygate Hong Kong Hotel
Executive Premier Twin
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Lobby Novotel Citygate Hong Kong Hotel
Lobby
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Interior view Novotel Citygate Hong Kong Hotel
Interior view
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Interior view Novotel Citygate Hong Kong Hotel
Interior view
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See map Novotel Citygate Hong Kong Hotel
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Excellent
Location
8.7
See all 6 photos Novotel Citygate Hong Kong Hotel
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What guests are saying:
Really nice view, spacious and close to the airport
James from United States
Couple
Clean room ,friendly staff
suparman from Indonesia
Family with young children
The room was very nice and modern, quite OK space for HK, and had a nice view. The location is close to the airport with a free shuttle, and it's walking distance to the Ngong Ping cable car station. It was perfect for my one day layover.
Christopher from United Kingdom
Solo traveler
Wonderful location, near the train station so its very easy to get around. Rooms are very very clean and the size big enough for HK. Fast check-in and check out. However, the hotel seems to be understaffed as no one was able to help up with our luggage.
Aster from Philippines
Family with young children
We will definitely go back to Novotel Citygate in our future stay in HK. We had a good view, very clean room at a very reasonable price. Thank you to the staff of Novotel Citygate for our perfect stay.
Ernestine from Philippines
Family with young children
Always impressed here, but this time thing in room seems older, my toilet got problem on bath tube, still no free wifi in room, compare to price I think they should provide it as complementary. Location and service are great as always. Very good standard.
Chaiyong from Thailand
Business traveler
Location was really great, next to MTR Tun Chung station. Next to citygate mal so convenient for shopping. Staff was helpfull and friendly. We booked the executive suite room, it was great, clean. View from the room was amazing.
Albert from Indonesia
Family with young children
Booked 3 rooms for my families. Had an early flight and was granted 2 rooms out of the 3 which is a plus to us since we needed to rest and relax before heading to continue sightseeing. Staffs were friendly and helpful.
NOOR from Singapore
Family with teens

Novotel Citygate Hong Kong Hotel

Excellent location
Excellent
From 4989 reviewsSee what guests said
8.3
/
10
Excellent cleanliness
8.7
Recommended by 94% of guests
Value for money7.8
Distance to city center11km
Location rating8.7
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport2.6 km
  • 220 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Air conditioning

Select your room
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 18 times since yesterday | 9 travelers are looking at this property right now
Standard 2 Twin Beds
Standard 2 Twin Beds
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Standard Room with 1 Queen Bed
Standard Room with 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 queen bed
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Superior Room 1 Queen Bed
Superior Room 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Executive Premier Room
Executive Premier Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 queen bed
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Twin Superior
Twin Superior
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Executive Premier Twin
Executive Premier Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
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Standard Room with 2 single beds
Standard Room with 2 single beds
...
  • Non-smoking
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Twin Deluxe Executive
Twin Deluxe Executive
...
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    Basic Twin Beds
    Basic Twin Beds
    ...
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      Have a question for Novotel Citygate Hong Kong Hotel?

      What people love about the property

      • 8.8
        Excellent

        "Place is clean, large enough and nice to stay in."

        Garvin

        |

        August 22, 2017

      • 9.2
        Exceptional

        "Very close to the Airport and very nice Hotel."

        ROLF

        |

        March 9, 2017

      • 10.0
        Exceptional

        "Room was nice, comfortable bed, nice bathroom and cleaned"

        Agustina

        |

        July 7, 2017

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      More about Novotel Citygate Hong Kong Hotel

      More about Novotel Citygate Hong Kong Hotel

      7.2
      Very good

      "Very clean and nice ambiance"

      Henry

      |

      November 16, 2017

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      Velocity Bar & Grill
      2.9 km American, Bar, Pub
      The China Coast Bar + Grill (Regal Airport Hotel)
      3.2 km American, Bar, Chinese
      Asian cuisine
      Asian cuisine
      Essence
      20 m Asian, Chinese, International
      SkyCity Bistro
      3.1 km Asian, Chinese, International
      Airport Izakaya (Regal Airport Hotel)
      3.2 km Asian, Japanese, Sushi

      What they offer

      9.6
      Exceptional

      "Very nice and excellent standard room beyond our expectation..."

      ABRAHAM

      |

      June 10, 2017

      Show less

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (4989)Booking.com Reviews (3901)
      8.3
      /
      10
      Cleanliness8.7
      Facilities8.3
      Location8.7
      Room comfort and quality8.4
      Service8.4
      Value for money7.8
      Provided by verified guests of Agoda
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      All guests (4989)
      All room types

      Show reviews that mention 

      Showing 4152 verified guest comments
      12345
      9.2
      Exceptional
      Kathleen from Philippines
      Family with young children
      Standard Room with 1 Queen Bed
      Stayed 4 nights in December 2018
      Most convenient place to stay between the airport and the city”
      We were a large group on a holiday with young children and good that we opted to stay here! The MTR station near this hotel and the convenience of having a mall and supermarket adjacent to it made our holiday perfect!
      Reviewed January 09, 2019
      10.0
      Exceptional
      Felicia from Indonesia
      Family with young children
      Standard 2 Twin Beds
      Stayed 4 nights in December 2018
      Great hotel ”
      Really happy stay in here for 4 nights, everything easy to get.. food, shopping mall, public transport, near to disneyland and airport and free shuttle bus also. The room clean, good view and large enough. The staff very friendly and helpful. Very satisfied stay in here
      Reviewed January 04, 2019
      8.8
      Excellent
      Seow from Singapore
      Couple
      Standard Room with 1 Queen Bed
      Stayed 2 nights in December 2018
      One of the best. Will definitely be back again.”
      1. Great location. a. Many food choices/eateries surrounding the hotel. b. Huge outlet mall with a large supermarket directly beneath the hotel. c. Near Disneyland, Ngong Ping and HKIA (Free shuttle to and fro airport at regular intervals - Extremely convenient even though we did not utilize the service.) 4. Excellent customer service. a. Miss Kusum - upgraded our room for us (complimentary), and our room was ready even though we reached earlier than the normal check-in time. Seamless and fuss-free check-in. b. Mr Benny - patiently helped and guided us with our Accor membership processing c. Housekeeping staff were very polite and always had a smile on their faces. 5. Thumbs up for room spaciousness and cleanliness.
      Reviewed January 03, 2019
      10.0
      Exceptional
      Tan from Singapore
      Couple
      Standard 2 Twin Beds
      Stayed 1 night in December 2018
      A great hotel at convenient location - near HK International Airport”
      Great hotel facilities, near to CityGate shopping and convenient to visit Ngong Ping 360. Further the staff were very friendly and allows us to check-in early as we reached earlier than the check-in time. Also, free shuttle service is provided to and fro the HK International Airport, which is convenient for us with transiting flights.
      Reviewed December 12, 2018
      8.8
      Excellent
      Irene from Singapore
      Family with young children
      Executive Premier Room
      Stayed 2 nights in November 2018
      Near Disneyland ”
      Hotel is near to Disneyland. Room comes with afternoon and evening snacks which the kids love. Bathroom is small, hard to bathe the kids. Breakfast selection has kids section. Overall enjoyable stay, will consider staying here again if going Disneyland.
      Reviewed November 30, 2018
      8.4
      Excellent
      Taemin from South Korea
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in November 2018
      Close to the airport”
      We chose this hotel because we were taking a night flight and arrived late at night. It was only 10 minutes away from the airport by taxi. Even though we only stayed only a few hours for sleep, we enjoyed shopping at the Citygate Outlet after check-out because it has direct access to the shopping mall.
      Reviewed November 26, 2018
      8.8
      Excellent
      SITI from Malaysia
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in October 2018
      Great for stopover”
      Booked the hotel because flight was reschedule to arrive past midnight, left a message for the room to be ready when we arrive. Room was very nice even just for standard, bed was comfy, pillows were to my liking. I just had an issue with the receptionist. I get that we arrived past midnight, and I was just really tired. She took her time for the check-in, was on the phone with idk who, I just stood there for 20 mins. Other than that, hotel was great. There's an outlet mall connected to it, and the train station is in the mall. Also, the cable car is walking distance. Airport is so near, and city is also reachable by cab. Good if you want to avoid the bustling city.
      Reviewed October 28, 2018
      8.4
      Excellent
      Wing from Singapore
      Family with young children
      Standard Room with 1 Queen Bed
      Stayed 5 nights in December 2018
      Great location with free hotel shuttle”
      We're have been staying here for many times. We live the convenience of staying near the airport with the free hotel shuttle mini bus, which takes only 10mins or less from airport to hotel and vice versa. Attached to outlet mall and Tung Chung MTR is really very convenient! Great choice! :)
      Reviewed December 26, 2018
      7.2
      Very good
      Hasan from Indonesia
      Family with young children
      Standard Room with 1 Queen Bed
      Stayed 2 nights in December 2018
      Shopping and Disneyland ”
      It's a good place to stay for shopping And only 2 station away from Disneyland Room size is decent for hongkong size We got the room that has the bathroom opens directly in the bedroom which I found difficult to change clothes and felt cold once got out of the shower.
      Reviewed December 25, 2018
      10.0
      Exceptional
      Peter from Canada
      Couple
      Standard 2 Twin Beds
      Stayed 1 night in August 2018
      Excellent value for HK”
      We travel to HK frequently, however, this is the first time we used Citygate Hotel. What a pleasent surprise. We loved the room, much bigger than other HK hotels. This hotel is away from the noise and congestion in Tourist areas such as Tsim Sha Tsui, where we normally stay Very clean and efficient room layout -feel very spacious and comforatble. I love the high ceiling and great view. Great coffee machine and complimsentary water in the room. Very comfortable bed - gave us a good night sleep. Most importantly, amazing staff from the shuttle driver to reception - Rio is very friendly. All are extremely polite. Especially the front desk manager, Mr. Johnny Ng. Super friendly guy. We enjoyed chatting with him and learned from him. After chatting with him, we are sold and immediately booked our next trip with Citygate. Mr. Ng showed us how to use the MTR. The driver showed us how to tour Lantau Island. I really appreciate their useful advices. Overall, top hotel in HK.
      Reviewed August 21, 2018
      10.0
      Exceptional
      Ferly from Indonesia
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in December 2018
      Close to Airport”
      Close to airport and premium outlet.
      Reviewed December 26, 2018
      8.0
      Excellent
      Gabriela from Germany
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in November 2018
      Conveniently loacted to airport”
      They charged a Deposit of HKD 800 onto my Crédit Card for any additional charges thru may stay, they not only blocked it, they charged it on my Crédit Card. The deposit I not needed, as I checked in late and checked out early morning. Now it has to be refunded by them and of course the Crédit Card Company is using different exchanges rates, so I loose money. Which I consider is not fair against the customer.
      Reviewed December 03, 2018
      10.0
      Exceptional
      Mia from Indonesia
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in November 2018
      NICE HOTEL, GOOD LOCATION, GOOD SERVICED”
      Thankfully we got room upgrade from a kind heart receptionist. We forgot to asked her named. The room was so nice, we have a good views at high floor. Very recommended hotel to stay. Thank you Novotel Citygate Hongkong. Keep the good works!
      Reviewed November 27, 2018
      6.0
      Koon from Singapore
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in November 2018
      Good location directly connected to Citygate Outlets Mall & Tung Chung MTR”
      The hotel is directly connected to Citygate Outlets Mall & Tung Chung MTR. Cable car station is 10mins walk and Disneyland is 2 MTR stops away. If you plan to take the cable car, visit Disneyland and surrounding areas in Lantau Island, then this is the best hotel to stay in. Going to the airport is also a 7mins drive away.
      Reviewed November 08, 2018
      9.6
      Exceptional
      Praewphan from Thailand
      Solo traveler
      Standard Room with 1 Queen Bed
      Stayed 1 night in June 2018
      Very high standard!”
      The location is so good. You can go to the Citygate outlet by walk! There are a lot of stores, restaurants, and a big supermarket. You can use MTR to go to this place or if you are at the airport, you can use Novotel free shuttle bus. It takes not more than 15 minutes. On addition, there is a shuttle bus available almost all time so it does not waste time waiting for this service. The staffs are all kind, polite and well trained. The room is so big that you can feel comfortable to stay. I do very recommend this hotel 👍🏻
      Reviewed June 14, 2018
      10.0
      Exceptional
      Joicel from Philippines
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in May 2018
      Very Nice and Accessible ”
      Very clean hotel and very accessible since it is just inside Citygate Mall.Though i hope they have a separate room for the bathroom so I can prepare myself without being distracted with my kids and the cold aircon. All in all, excellent stay!
      Reviewed May 23, 2018
      8.0
      Excellent
      octorina from Indonesia
      Business traveler
      Standard 2 Twin Beds
      Stayed 1 night in April 2018
      Very unfriendly staff while chech out”
      I was checkout 8:30am. The frontlady who helped me very very unfriendly, no greet, no smile at all, and somemore while asked me wAs i consumed any from minibar, she didn’t look at me at all. Suppose to be who work at reception who help check in and check out should be friendly. But while helped the man after me, she was smiled and friendly and when talking with her friends she was so friendly and cheerful. While i was check in the lady very very friendly. NOVOTEL should trained and remind your frontstaff regularly. Especially front officer. My room number was 801
      Reviewed April 20, 2018
      9.2
      Exceptional
      Christopher from Australia
      Solo traveler
      Standard Room with 1 Queen Bed
      Stayed 1 night in March 2018
      Quality establishment this one....love it.”
      Great airport hotel 10 mins from terminal! Excellent in all respects ..... they are not shy to upgrade your room at the desk.... wish I had a suite to take home .... it is a trek from downtown but a train station is within minutes of the place. Love that place big time.
      Reviewed April 01, 2018
      9.6
      Exceptional
      jolene from Singapore
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in December 2017
      Near to airport and disneyland”
      This is a great ' off the main city' hotel. The staff are friendly and helpful. It is next to MTR and also the cable car station so it allows easy access to Disneyland and Lantau island. It is also next to Citygate, a shopping mall so amenities are very easy to find.
      Reviewed March 21, 2018
      10.0
      Exceptional
      Agus from Indonesia
      Family with teens
      Standard Room with 1 Queen Bed
      Stayed 2 nights in December 2017
      Recomended hotel near airport ”
      sudah 2x kami sekeluarga berlibur ke hongkong dan sdh 2x pula kami menginap di Novotel citygate ,lokasinya sangat dekat apabila kita ingin mengejar penerbangan pagi apalagi di sediakan shuttle gratis menuju airport ..selain itu hotel terletak satu gedung dgn mall citygate yg merupakan pusat factory outlet brg2 branded , dari hotel ini jg kita sgt mudah apabila ingin mengunjungi ngong ping village
      Reviewed March 19, 2018
      12345
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      Novotel Citygate Hong Kong Hotel
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      • Excellent location
      • Po Lin Monastery
      • Tung Chung MTR Station is within 0.22 km