Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Hotel
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10.0
Exceptional

"Clean room ,friendly staff"

suparman

|

April 27, 2018

Executive Premier Twin - Bed Novotel Citygate Hong Kong Hotel
Executive Premier Twin - Bed
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Lobby Novotel Citygate Hong Kong Hotel
Lobby
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Interior view Novotel Citygate Hong Kong Hotel
Interior view
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Interior view Novotel Citygate Hong Kong Hotel
Interior view
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See map Novotel Citygate Hong Kong Hotel
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Excellent
Location
8.7
See all 6 photos Novotel Citygate Hong Kong Hotel
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What guests are saying:
I loved the novel room layout.
TRACY from United States
Business traveler
I would expect more based on the price I paid. But overall it's a good hotel and good stay.
Kok from Singapore
Couple
Near airport, tidy, less people
Ting from Hong Kong
Couple
The hotel is located above an outlet mall and is connected to the train station. Very convenient since it's near the airport.
Regine from Philippines
Couple
The room and service esp.the filipino employeees
Cynthia from Philippines
Family with young children
Location is ideal for stopover. Staff helpful and friendly. Meals very good. We had relaxing and enjoyable short break.
hannele from Australia
Couple
The staff were helpful and friendly especially as we had a problem with missing our flight.
claire from New Zealand
Couple
Very clean hotel and very accessible since it is just inside Citygate Mall.Though i hope they have a separate room for the bathroom so I can prepare myself without being distracted with my kids and the cold aircon. All in all, excellent stay!
Joicel from Philippines
Family with young children

Novotel Citygate Hong Kong Hotel

Excellent location
What's nearby?
Excellent
From 4936 reviewsSee what guests said
8.3
/
10
Excellent cleanliness
8.7
Recommended by 93% of guests
Value for money7.8
Distance to city center11km
Location rating8.7
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport2.6 km
  • 220 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Air conditioning

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 45 times since yesterday | 9 travelers are looking at this property right now
Standard 2 Twin Beds
Standard 2 Twin Beds
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Standard Room with 1 Queen Bed
Standard Room with 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 queen bed
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Superior Room 1 Queen Bed
Superior Room 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Executive Premier Room
Executive Premier Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 queen bed
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Twin Superior
Twin Superior
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Executive Premier Twin
Executive Premier Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
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Standard Room with 2 single beds
Standard Room with 2 single beds
...
  • Non-smoking
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Twin Deluxe Executive
Twin Deluxe Executive
...
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    Room Assigned at Check-in - Sleeps Two Adults - 1 bed requested.
    Room Assigned at Check-in - Sleeps Two Adults - 1 bed requested.
    ...
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      Have a question for Novotel Citygate Hong Kong Hotel?

      What people love about the property

      • 9.6
        Exceptional

        "The staff are friendly and helpful."

        jolene

        |

        March 21, 2018

      • 6.8
        Good

        "Spacious room with good view."

        erdenetsogt

        |

        March 9, 2018

      • 9.2
        Exceptional

        "Nice Hotel, Great Location, Super Clean"

        KOH

        |

        March 3, 2018

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      More about Novotel Citygate Hong Kong Hotel

      More about Novotel Citygate Hong Kong Hotel

      9.2
      Exceptional

      "One with extremely hospitable and accommodating staffs (:"

      julia

      |

      March 23, 2018

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      Velocity Bar & Grill
      2.9 km American, Bar, Pub
      The China Coast Bar + Grill (Regal Airport Hotel)
      3.2 km American, Bar, Chinese
      Asian cuisine
      Asian cuisine
      Essence
      20 m Asian, Chinese, International
      SkyCity Bistro
      3.1 km Asian, Chinese, International
      Airport Izakaya (Regal Airport Hotel)
      3.2 km Asian, Japanese, Sushi

      What they offer

      9.2
      Exceptional

      "Excellent in all respects"

      christopher

      |

      April 1, 2018

      Show less

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (4936)Booking.com Reviews (3845)
      8.3
      /
      10
      Cleanliness8.7
      Facilities8.3
      Location8.7
      Room comfort and quality8.4
      Service8.4
      Value for money7.8
      Provided by verified guests of Agoda
      All languages
      All guests (4936)
      All room types
      Showing 4136 verified guest comments
      12345
      8.8
      Excellent
      Irene from Singapore
      Family with young children
      Executive Premier Room
      Stayed 2 nights in November 2018
      Near Disneyland ”
      Hotel is near to Disneyland. Room comes with afternoon and evening snacks which the kids love. Bathroom is small, hard to bathe the kids. Breakfast selection has kids section. Overall enjoyable stay, will consider staying here again if going Disneyland.
      Reviewed November 30, 2018
      8.4
      Excellent
      Taemin from South Korea
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in November 2018
      Close to the airport”
      We chose this hotel because we were taking a night flight and arrived late at night. It was only 10 minutes away from the airport by taxi. Even though we only stayed only a few hours for sleep, we enjoyed shopping at the Citygate Outlet after check-out because it has direct access to the shopping mall.
      Reviewed November 26, 2018
      8.0
      Excellent
      Gabriela from Germany
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in November 2018
      Conveniently loacted to airport”
      They charged a Deposit of HKD 800 onto my Crédit Card for any additional charges thru may stay, they not only blocked it, they charged it on my Crédit Card. The deposit I not needed, as I checked in late and checked out early morning. Now it has to be refunded by them and of course the Crédit Card Company is using different exchanges rates, so I loose money. Which I consider is not fair against the customer.
      Reviewed December 03, 2018
      4.4
      SOFFEYAN from Singapore
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in December 2018
      Unpleasant stay.”
      The room that was given was not the latest one. Old deco and furnishings. Different from what you see in Agoda website. No bathtub and the room was more for the elderly as support hand rail was available. Lucky it was for a night stay. The frontdesk officer should have at least inform the guest the room that was given. No bellboy to assist in carrying the luggage too. Or maybe the staff choose the guest to render service.
      Reviewed December 08, 2018
      8.8
      Excellent
      SITI from Malaysia
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in October 2018
      Great for stopover”
      Booked the hotel because flight was reschedule to arrive past midnight, left a message for the room to be ready when we arrive. Room was very nice even just for standard, bed was comfy, pillows were to my liking. I just had an issue with the receptionist. I get that we arrived past midnight, and I was just really tired. She took her time for the check-in, was on the phone with idk who, I just stood there for 20 mins. Other than that, hotel was great. There's an outlet mall connected to it, and the train station is in the mall. Also, the cable car is walking distance. Airport is so near, and city is also reachable by cab. Good if you want to avoid the bustling city.
      Reviewed October 28, 2018
      10.0
      Exceptional
      Mia from Indonesia
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in November 2018
      NICE HOTEL, GOOD LOCATION, GOOD SERVICED”
      Thankfully we got room upgrade from a kind heart receptionist. We forgot to asked her named. The room was so nice, we have a good views at high floor. Very recommended hotel to stay. Thank you Novotel Citygate Hongkong. Keep the good works!
      Reviewed November 27, 2018
      10.0
      Exceptional
      Peter from Canada
      Couple
      Standard 2 Twin Beds
      Stayed 1 night in August 2018
      Excellent value for HK”
      We travel to HK frequently, however, this is the first time we used Citygate Hotel. What a pleasent surprise. We loved the room, much bigger than other HK hotels. This hotel is away from the noise and congestion in Tourist areas such as Tsim Sha Tsui, where we normally stay Very clean and efficient room layout -feel very spacious and comforatble. I love the high ceiling and great view. Great coffee machine and complimsentary water in the room. Very comfortable bed - gave us a good night sleep. Most importantly, amazing staff from the shuttle driver to reception - Rio is very friendly. All are extremely polite. Especially the front desk manager, Mr. Johnny Ng. Super friendly guy. We enjoyed chatting with him and learned from him. After chatting with him, we are sold and immediately booked our next trip with Citygate. Mr. Ng showed us how to use the MTR. The driver showed us how to tour Lantau Island. I really appreciate their useful advices. Overall, top hotel in HK.
      Reviewed August 21, 2018
      9.2
      Exceptional
      Snyder from Philippines
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in October 2018
      Very strategic to the airport. ”
      We stayed here because we had an early flight the following day. And we didn’t regret the decision.
      Reviewed November 23, 2018
      8.8
      Excellent
      Isada from Thailand
      Family with young children
      Standard Room with 1 Queen Bed
      Stayed 1 night in March 2018
      Nice with good location”
      Standard 5 star hotel .. all good
      Reviewed November 21, 2018
      6.0
      Koon from Singapore
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in November 2018
      Good location directly connected to Citygate Outlets Mall & Tung Chung MTR”
      The hotel is directly connected to Citygate Outlets Mall & Tung Chung MTR. Cable car station is 10mins walk and Disneyland is 2 MTR stops away. If you plan to take the cable car, visit Disneyland and surrounding areas in Lantau Island, then this is the best hotel to stay in. Going to the airport is also a 7mins drive away.
      Reviewed November 08, 2018
      8.8
      Excellent
      Diana from New Zealand
      Solo traveler
      Standard Room with 1 Queen Bed
      Stayed 1 night in September 2018
      wow View and room”
      I had a room on the 23rd floor, in an executive suite. I had booked standard so it was a surprise upgrade I think. The room was gorgeous, it felt like my own special place, a fabulous view to the mountains on one side and the harbour on the other. A super comfy bed and lovely amenities. I was very happy! The staff were welcoming and lovely.
      Reviewed September 26, 2018
      9.2
      Exceptional
      Luis from United States
      Couple
      Standard Room with 1 Queen Bed
      Stayed 6 nights in September 2018
      Angry”
      Agoda charged me more than what I was told. The reason that they gave is that exchange rates change. between the time I booked the hotel and the day I was charged. However, the USD was actually stronger than the HKD so my charge should have been less. I will not use Agoda ever again. Annoyed traveller.
      Reviewed September 15, 2018
      9.6
      Exceptional
      Praewphan from Thailand
      Solo traveler
      Standard Room with 1 Queen Bed
      Stayed 1 night in June 2018
      Very high standard!”
      The location is so good. You can go to the Citygate outlet by walk! There are a lot of stores, restaurants, and a big supermarket. You can use MTR to go to this place or if you are at the airport, you can use Novotel free shuttle bus. It takes not more than 15 minutes. On addition, there is a shuttle bus available almost all time so it does not waste time waiting for this service. The staffs are all kind, polite and well trained. The room is so big that you can feel comfortable to stay. I do very recommend this hotel 👍🏻
      Reviewed June 14, 2018
      10.0
      Exceptional
      Joicel from Philippines
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in May 2018
      Very Nice and Accessible ”
      Very clean hotel and very accessible since it is just inside Citygate Mall.Though i hope they have a separate room for the bathroom so I can prepare myself without being distracted with my kids and the cold aircon. All in all, excellent stay!
      Reviewed May 23, 2018
      8.0
      Excellent
      octorina from Indonesia
      Business traveler
      Standard 2 Twin Beds
      Stayed 1 night in April 2018
      Very unfriendly staff while chech out”
      I was checkout 8:30am. The frontlady who helped me very very unfriendly, no greet, no smile at all, and somemore while asked me wAs i consumed any from minibar, she didn’t look at me at all. Suppose to be who work at reception who help check in and check out should be friendly. But while helped the man after me, she was smiled and friendly and when talking with her friends she was so friendly and cheerful. While i was check in the lady very very friendly. NOVOTEL should trained and remind your frontstaff regularly. Especially front officer. My room number was 801
      Reviewed April 20, 2018
      9.2
      Exceptional
      Christopher from Australia
      Solo traveler
      Standard Room with 1 Queen Bed
      Stayed 1 night in March 2018
      Quality establishment this one....love it.”
      Great airport hotel 10 mins from terminal! Excellent in all respects ..... they are not shy to upgrade your room at the desk.... wish I had a suite to take home .... it is a trek from downtown but a train station is within minutes of the place. Love that place big time.
      Reviewed April 01, 2018
      9.6
      Exceptional
      jolene from Singapore
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in December 2017
      Near to airport and disneyland”
      This is a great ' off the main city' hotel. The staff are friendly and helpful. It is next to MTR and also the cable car station so it allows easy access to Disneyland and Lantau island. It is also next to Citygate, a shopping mall so amenities are very easy to find.
      Reviewed March 21, 2018
      10.0
      Exceptional
      Agus from Indonesia
      Family with teens
      Standard Room with 1 Queen Bed
      Stayed 2 nights in December 2017
      Recomended hotel near airport ”
      sudah 2x kami sekeluarga berlibur ke hongkong dan sdh 2x pula kami menginap di Novotel citygate ,lokasinya sangat dekat apabila kita ingin mengejar penerbangan pagi apalagi di sediakan shuttle gratis menuju airport ..selain itu hotel terletak satu gedung dgn mall citygate yg merupakan pusat factory outlet brg2 branded , dari hotel ini jg kita sgt mudah apabila ingin mengunjungi ngong ping village
      Reviewed March 19, 2018
      9.2
      Exceptional
      Manuela from United Arab Emirates
      Couple
      Standard Room with 1 Queen Bed
      Stayed 1 night in March 2018
      Exceptional”
      Rooms are nice and we loved their restaurants/ bars. Staff is friendly and very helpful. The hotel is directly connected to citygate outlets mall and also offers free shuttle bus to the airport. Best option available close to the airport.
      Reviewed March 14, 2018
      8.8
      Excellent
      Kereen from Malaysia
      Family with young children
      Standard 2 Twin Beds
      Stayed 1 night in December 2017
      Good stay”
      Staye Tung Chung Novotel if you plan to go Disneyland, ngo ping. There’s big shopping mall Citigate next door, got a room with bath tub and wifi. Free shuttle bus to airport, downside is far from town -30 min train ride. Overall bed is comfy and room is big and clean. Will come back
      Reviewed December 15, 2017
      12345
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      Novotel Citygate Hong Kong Hotel
      |Excellent 8.3
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      Experiences on Agoda. Because your room is just the beginning.

      • Excellent location
      • Po Lin Monastery
      • Tung Chung MTR Station is within 0.22 km