Novotel Cusco
 Novotel Cusco
Interior view Novotel Cusco
Interior view Novotel Cusco
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8.8
Excellent
/10
(70 reviews)See what guests said
See map
9.3
Exceptional
Location rating score
Exceptional location
  • Rosie O'Grady's110 m
  • Yanantin Alpaca y Artesania130 m
  • Museo de Arte Religioso140 m
  • Iglesia y Monasterio de Santa Catalina150 m
  • Artesania Gabriela150 m
  • Artesanias Asunta150 m
  • Ayniart160 m
  • Twelve Angle Stone170 m
  • Huayra Wasy170 m
  • El Muki180 m
  • Free Wi-Fi

    Novotel Cusco

    Calle San Agustin 239, Centro Historico, Cusco, Peru, 0000 - See map
    "The hotel features a charming courtyard and a nice breakfast buffet featuring some local specialties ."
    Chris - March 20, 2018
    Exceptional cleanliness
    9.3 rating for cleanliness
    Excellent service
    8.8 rating for service
    • 730 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Bar

    Property ranking|Compared to 2,465 Cusco properties
    See all rankings
    Value for money score
    8.4/10
    Location score
    9.3/10
    Service score
    8.8/10
    Cleanliness score
    9.3/10
    Better than
    99
    %
    of Cusco properties
    Better than
    99
    %
    of Cusco properties
    Better than
    99
    %
    of Cusco properties
    Better than
    99
    %
    of Cusco properties
    Value for money8.4
    Location rating9.3
    Nearest airportAlejandro Velasco Astete International Airport (CUZ)
    Distance to airport4.2 km

    Rooms available at Novotel Cusco

    8.3
    Excellent
    Room comfort & quality
    Superior Double Room
    Superior Double Room
    ...
    • Room size: 20 m²/215 ft²
    • Balcony/terrace
    • 1 double bed and 1 sofa bed
    Enter dates to see prices
    Standard Room with Queen Bed
    Standard Room with Queen Bed
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 1 queen bed
    Enter dates to see prices
    Standard Room with twin beds
    Standard Room with twin beds
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Deluxe Room with King Bed
    Deluxe Room with King Bed
    ...
    • Room size: 25 m²/269 ft²
    • 1 king bed
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Separate shower/bathtub
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    Deluxe Room
    Deluxe Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    2 Sg beds Std
    2 Sg beds Std
    ...
    • Separate shower/bathtub
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    Run of House
    Run of House
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Single Room King Bed
    Deluxe Single Room King Bed
    ...
      Enter dates to see prices
      Superior With Breakfast King Bed
      Superior With Breakfast King Bed
      ...
        Enter dates to see prices

        What people love about Novotel Cusco

        • 9.6
          Exceptional

          "Great hotel."

          Paul

          |

          July 26, 2018

        • 8.8
          Excellent
          Staff 

          "Good staffing with knowledge, all can communicate in English well;"

          Gong

          |

          August 29, 2016

        • 10.0
          Exceptional

          "A good place to stay in Cusco."

          vicky

          |

          July 23, 2018

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        More about Novotel Cusco

        More about Novotel Cusco

        8.4
        Excellent

        "Hotel personal were very courtiers at the fron dsk, the room..."

        Julio

        |

        March 3, 2017

        An overview

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        What they offer

        10.0
        Exceptional
        Staff 

        "The hotel was very clean and the staff were excellent in ser..."

        vicky

        |

        July 23, 2018

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        Reviews of Novotel Cusco from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (70)Booking.com Reviews (1297)
        8.8
        /
        10
        Cleanliness9.3
        Facilities8.6
        Location9.3
        Room comfort and quality8.3
        Service8.8
        Value for money8.4
        Rating
        9+ Exceptional (22)
        8-9 Excellent (8)
        7-8 Very Good (14)
        6-7 Good (2)
        <6 Below Expectation (2)
        Time of the year
        Mar - May (10)
        Jun - Aug (14)
        Sep - Nov (4)
        Dec - Feb (20)
        All languages
        All guests (70)
        All room types
        Showing 48 verified guest comments
        123
        9.6
        Exceptional
        Kyran from United Kingdom
        Couple
        Standard Room with twin beds
        Stayed 2 nights in May 2019

        centrally located cusco hotel in old monastery”

        beautiful hotel right in the centre of cusco. staff service was excellent and facilities were great. very clean and comfortable stay, but prices were a bit higher here than elsewhere in peru

        Reviewed August 19, 2019

        Dear Mr Kyran, Thank you very much for your review, we hope to have the pleasure to see you soon. Best Regards, Juan Tapia General Manager

        Responded September 01, 2019
        Novotel Cusco
        10.0
        Exceptional
        shachar from Israel
        Couple
        Superior Double Room
        Stayed 2 nights in April 2019

        Excellent hotel”

        Excellent hotel, excellent location, large quiet and comfortable rooms, inviting you to relax after a day exploring the city and the surrounding area. The service is courteous and excellent. Breakfast is varied and of a very high standard. One of the best.

        Reviewed May 09, 2019

        Dear Guest, Thank you very much for your comments, we hope to see you soon. Best Regards, Juan Tapia General Manager

        Responded May 25, 2019
        Novotel Cusco
        7.6
        Very good
        YIM from Hong Kong
        Couple
        Standard Room with twin beds
        Stayed 1 night in December 2018

        Close to tourist spot”

        Close to tourist spot, with everything is around e.g. tour agent, laundry, restaurant.... One thing to mention is the ventilation in the room is very good, air conditioner is always hot and dry.... Prefer to stay at higher floor

        Reviewed December 30, 2018

        Dear Mr Yim, Thank you for share your comments and advise with us, we hope to see you again very soon. Best Regards, Juan Tapia General Manager

        Responded February 28, 2019
        Novotel Cusco
        9.6
        Exceptional
        Paul from New Zealand
        Couple
        Standard Room with twin beds
        Stayed 2 nights in July 2018

        Exceptional”

        great hotel with outstanding staff

        Reviewed September 23, 2018

        Dear Mr Paul, Thank you very much for your comments, we hope to see you again very soon. Best Regards, Juan Tapia General Manager

        Responded February 28, 2019
        Novotel Cusco
        9.6
        Exceptional
        Paul from New Zealand
        Couple
        Standard Room with Queen Bed
        Stayed 2 nights in July 2018

        Excellent hotel”

        Great hotel.

        Reviewed July 26, 2018

        Dear Mr Paul, Thank you for take the time to share your comments with us, we hope to have the pleasure to see you soon. Best Regards, Juan Tapia General Manager

        Responded February 28, 2019
        Novotel Cusco
        10.0
        Exceptional
        vicky from Malaysia
        Group
        Standard Room with twin beds
        Stayed 2 nights in June 2018

        Great Location.”

        The hotel was housed in an traditional looking building and had a beautiful outlook. The hotel was very clean and the staff were excellent in service. There were many shops near the hotel. There some nice restaurants too,. A good place to stay in Cusco.

        Reviewed July 23, 2018

        Dear Mrs Vicky, Thank you very much for your comments. We area really happy to know that you enjoy your stay with us. We hope to see you very soon. Best Regards, Juan Tapia General Manager

        Responded February 28, 2019
        Novotel Cusco
        8.0
        Excellent
        vicky from Malaysia
        Group
        Deluxe Room with King Bed
        Stayed 2 nights in June 2018

        Lovely hotel”

        Fantastic settings inside the hotel. Location was great.Breakfast was excellent. Staff wrre very helpful. Shops and restaurants nearby.

        Reviewed July 05, 2018

        Dear Vicky, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Collantes General Manager NOVOTEL CUSCO

        Responded July 13, 2018
        Novotel Cusco
        9.2
        Exceptional
        Ah from Singapore
        Group
        Standard Room with twin beds
        Stayed 1 night in April 2018

        Charming hotel”

        Behind the deceptively plain looking exterior is a bright and charming courtyard like lobby-lounge. Staff service is good. Very conveniently located within walking distance to the city square and surrounded by good restaurants

        Reviewed April 08, 2018

        Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        9.2
        Exceptional
        Chris from United States
        Couple
        Standard Room with Queen Bed
        Stayed 5 nights in March 2018

        Great Central Cusco Location”

        Novotel Cusco is a clean, friendly hotel in a great location in historic central Cusco. The hotel features a charming courtyard and a nice breakfast buffet featuring some local specialties . There was live Andean music at different times of day as well as complementary coca tea. Thanks to Frank, Norman and Jose Luis for great customer service!

        Reviewed March 20, 2018

        Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        8.4
        Excellent
        Hyunkyu from South Korea
        Solo traveler
        Standard Room with Queen Bed
        Stayed 1 night in February 2018

        Nice but old facilities”

        the location is good, good service, kind person. but the facilities are old such as other hotels in Cusco

        Reviewed February 25, 2018

        Dear Guest, Thank you for the review and advise of our hotel. Sincerely, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        10.0
        Exceptional
        ELENA from Cyprus
        Group
        Standard Room with twin beds
        Stayed 3 nights in January 2018

        Exceptional”

        the hotel was excellent , and the staff very helpful . they made our stay a very comfortable and enjoyble .

        Reviewed February 01, 2018

        Dear Mrs Elena, Thank you for the great review of our hotel! We are really glad that you enjoyed the Hotel and the service. Best Regards, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        9.2
        Exceptional
        Crystal from United States
        Couple
        Standard Room with twin beds
        Stayed 2 nights in October 2017

        The accommodations were very good,. Beautiful building. Courteous staff .”

        Loved the lobby.

        Reviewed October 31, 2017

        Dear Mrs Crystal, Thank you for take the time to share your comments with us. We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        10.0
        Exceptional
        KeunWon from South Korea
        Couple
        Standard Room with Queen Bed
        Stayed 1 night in July 2017

        Very Good”

        Very Good

        Reviewed September 01, 2017

        Dear Guest, Thank you very much for the review of our hotel! Sincerely, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        9.2
        Exceptional
        Chai from Singapore
        Couple
        Standard Room with Queen Bed
        Stayed 1 night in June 2017

        Classic hotel in the heart of cusco”

        The hotel,setting and location is perfect for all kinds of traveler. It is a pity that their bar closes at 11pm which is very early. I hope they can extend their operating hours

        Reviewed June 16, 2017

        Dear Guest, Thank you very much for the review and advise of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        8.4
        Excellent
        Julio from Bolivia
        Solo traveler
        Standard Room with twin beds
        Stayed 1 night in February 2017

        Breakfast was good!”

        Hotel personal were very courtiers at the fron dsk, the rooms and hallways were very nice illuminated, the room was very nice and clean.

        Reviewed March 03, 2017

        Dear Mr Julio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager

        Responded May 10, 2018
        Novotel Cusco
        9.6
        Exceptional
        YA from Taiwan
        Family with teens
        Standard Room with twin beds
        Stayed 1 night in December 2016

        Good location and very good staff to provide professional services ”

        Will recommend to friend.

        Reviewed December 20, 2016

        Dear Guest, Thank you for the great review of our hotel! We hope to see you very soon. Sincerely, Victor Collantes General Manager

        Responded May 09, 2018
        Novotel Cusco
        8.8
        Excellent
        CHUNG from Hong Kong
        Couple
        Standard Room with Queen Bed
        Stayed 1 night in September 2016

        Nice hotel, nice and helpful staff. superb !!”

        The hotel was in an excellent location, which takes around 5 minutes walk to the main attractions. The staff was very nice and helpful. Recommended !

        Reviewed November 03, 2016

        Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager

        Responded May 10, 2018
        Novotel Cusco
        8.8
        Excellent
        Gong from Malaysia
        Solo traveler
        Standard Room with Queen Bed
        Stayed 3 nights in August 2016

        Excellent”

        Good staffing with knowledge, all can communicate in English well; able to answer all my doubts and quetion so far:)

        Reviewed August 29, 2016

        Dear Guest, Thank you for take the time to share your comments of our hotel! we hope to see you again in a near future. Sincerely, Victor Collantes General Manager

        Responded May 10, 2018
        Novotel Cusco
        7.6
        Very good
        Shachar from Israel
        Group
        Standard Room with Queen Bed
        Stayed 1 night in June 2016

        bad service at the reception”

        the hotel is located in a central place, the facilities aere nice, the rooms are big and the breakfast is good. but - tthe service at the reception is bad! we arrived and it took 42 minutes to check in although we were tthe first in line. the girl was slow and un efficient. the credit card machiens did not work well, we had to sign too many papaers. i asked tro check out one hour later at 1pm instead of 12pm. they said it's 60usd more. crazy!!!! when i arrived to check out at 12pm, it took again 30 minutes without any good reason. too expensive for what you get.

        Reviewed June 05, 2016
        9.0
        Exceptional
        LU from China
        Couple
        Standard Room with twin beds
        Stayed 1 night in January 2016

        good to stay”

        location, design,

        nice place, good location. close to plaza and central places. we booked an early taxi for next day to Oyantalltambo, to catch train to machi pichu. but concierge did not arrange. we almost missed the train that day.

        Reviewed January 15, 2016

        Dear Lu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager NOVOTEL CUSCO

        Responded June 08, 2018
        Novotel Cusco
        123
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        • Exceptional location
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        • Estacion de buses a Calca Bus Station is within 0.74 km