Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
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8.2

Excellent
/10
(1,188 reviews)See what guests said
Highly rated by guests – 80% would recommend
View17
Housekeeping11
Breakfast8
See map

8.2

Excellent

Location rating score

Excellent location - 580 meters to the beach
Parking
FREE
Popular landmarks
Bai Chay Bridge 2.7 km
Dong Thien Cung 5.1 km
Dau Go Gotto 5.4 km
Hon Ga Choi Island 7.0 km
Soi Sim Island 11.8 km
Sung Sot Cave 13.0 km
Luon Caves 15.5 km
Cua Van Fishing Village 18.0 km
Nearby landmarks
Quảng trường Mặt Trời 380 m
Dau Go Cave 440 m
Castaway Island 440 m
Núi Bãi Cháy 750 m
Sun World Ha Long Complex 880 m
Sun World Ha Long Park 940 m
Dragon Park 950 m
Ha Long Queen Cable Car 950 m
Viewing Tower 1.1 km
BoMi Mart 1.2 km
Free Wi-Fi

Novotel Ha Long Bay Hotel

160 Ha Long Road, Bai Chay Ward, Ha Long, Ha Long, Vietnam, 200000 - See map
ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • 580 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Value for money7.9
Distance to city center1.0 km
Location rating8.2
Nearest airportCat Bi International Airport (HPH)
Distance to airport36.0 km

Rooms available at Novotel Ha Long Bay Hotel

Excellent
Room comfort & quality
8.3
Superior Twin bed
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Superior King Bed
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Executive King Bed
...
  • Room size: 42 m²/452 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Standard King Bed
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Standard Twin Beds
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Superior Room with 2 single beds, with Balcony
...
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Standard Room with twin beds and bathtub
...
  • 2 single beds
Enter dates to see prices
unNamed
...
    Enter dates to see prices
    JUNIOR SUITE Junior Suite with 1 King Size Bed
    ...
      Enter dates to see prices
      Executive Room
      ...
      • Room size: 42 m²/452 ft²
      • Balcony/terrace
      • 1 king bed
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Novotel Ha Long Bay Hotel?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1190000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Ha Long Bay Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Ha Long with private transportation, the hotel can arrange taxi service.

      Is breakfast offered at Novotel Ha Long Bay Hotel?

      Start your mornings right, with the continental and buffet breakfast options offered at Novotel Ha Long Bay Hotel. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 425000 VND for adults and 186190 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

      Can special events be hosted at Novotel Ha Long Bay Hotel?

      Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Novotel Ha Long Bay Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

      Can business events be hosted at Novotel Ha Long Bay Hotel?

      On-site venues and convenient event services make Novotel Ha Long Bay Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

      What is the smoking policy at Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel does permit smoking in some areas and is not 100% smoke-free.

      What restaurants are nearby Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel’s neighborhood is Ha Long which includes popular restaurants such as Cafe Nam Phong, Vinace Italian Restaurant and Avocado Restaurant.

      What popular shopping places are close to Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel is located in Ha Long area which features shopping places such as Bai Chay Commercial Center.

      What are popular attractions near Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel is located in Ha Long area, which is famous for attractions such as Sun World Ha Long Park, Dragon Park and Quảng trường Mặt Trời.

      What popular beaches are close to Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel is located in the Ha Long area, which includes Bai Chay Beach.

      What popular natural sightseeing spots are close to Novotel Ha Long Bay Hotel?

      Novotel Ha Long Bay Hotel is located within Ha Long, which makes it conveniently close to natural sights including Dau Go Cave and Núi Bãi Cháy.

      Show more questions
      See map

      Explore the neighborhood

      What people love about Novotel Ha Long Bay Hotel

      • 10.0

        Exceptional

        "We would come back again!!"

        Duc

        |

        June 6, 2020

      • 10.0

        Exceptional

        "Very well maintained pool."

        Jennifer

        |

        August 29, 2019

      • 10.0

        Exceptional

        "We loved our stay there."

        Duc

        |

        June 6, 2020

      Overall rating:

      8.2

      Excellent
      1,188 reviews
      Cleanliness
      8.7
      Facilities
      8.1
      Location
      8.2
      Read all reviews >
      What travelers say they love:
      Friendly staff and excellent service.
      Jennifer from South Africa
      Family with older children
      More about Novotel Ha Long Bay Hotel

      More about Novotel Ha Long Bay Hotel

      Novotel Ha Long Bay Hotel has an enviable beachfront location allowing easy access to many popular tourist sites in the area. Bai Chay Beach, Sung Sot Cave, and Emeraude are nearby and guests can enjoy jet skiing, kayaking, or wind surfing nearby. Rooms are available as standard, superior, or executive and furnished with satellite TV, a VCR, and a mini bar. On-site facilities at the hotel include terrace dining at Square Restaurant, a lobby lounge bar which hosts live music, and a pool bar. There is also an outdoor pool. Guests at the Novotel Ha Long Bay Hotel will experience a relaxing, comfortable, and seamless hotel stay.

      Show less
      Amenities and facilities
      Excellent
      Facilities

      8.1

      Most talked about facilities

      Breakfast

      26 mentions

      Housekeeping

      23 mentions

      Swimming Pool

      18 mentions

      View

      15 mentions

      Languages spoken

      • English
      • Chinese [Mandarin]
      • French
      • Korean
      • Vietnamese

      Accessibility

      • Wheelchair accessible

      Internet access

      • Free Wi-Fi in all rooms!
      • Internet [LAN]
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Fitness center
      • Garden
      • Golf course [on-site]
      • Karaoke
      • Massage
      • Spa
      • Swimming pool [outdoor]
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Shared stationery removed
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • BBQ facilities
      • Coffee shop
      • Grocery delivery
      • Kitchen
      • Poolside bar
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Cash withdrawal
      • Concierge
      • Contactless check-in/out
      • Currency exchange
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Food delivery
      • Gift/souvenir shop
      • Laundry service
      • Luggage storage
      • Postal service
      • Safety deposit boxes
      • Shops
      • Smoking area

      For the kids

      • Family room
      • Swimming pool [kids]

      Access

      • Check-in/out [express]
      • Front desk [24-hour]
      • Pets allowed
      • Security [24-hour]

      Getting around

      • Airport transfer
      • Car park [free of charge]
      • Car park [on-site]
      • Rental car
      • Taxi service

      Available in all rooms

      • Air conditioning
      • Free bottled water
      • Individual air conditioning
      • Ironing facilities
      • Toiletries
      Food and dining
      Breakfast options
      • American
      • Asian
      • Continental
      • Italian
      • Vegetarian
      • Vegan
      • Gluten-free
      • Buffet
      Restaurants on site

      The Square

      • Cuisine: International
      • Menu: Buffet, A-la-carte
      Location
      160 Ha Long Road, Bai Chay Ward, Ha Long, Ha Long, Vietnam, 200000
      Excellent
      Location

      8.2

      Airports

      • Cat Bi International Airport (HPH)
        36.0 km

      Public transportation

      • Halong Train Station
        4.1 km

      Hospital or clinic

      • Bệnh viện Quốc tế Hạ Long
        3.0 km

      Shopping

      • Bai Chay Commercial Center
        1.4 km

      Cash withdrawal

      • ATM on-site
      What's nearby

      Popular landmarks

      • Bai Chay Bridge
        2.7 km
      • Dong Thien Cung
        5.1 km
      • Dau Go Gotto
        5.4 km
      • Hon Ga Choi Island
        7.0 km
      • Soi Sim Island
        11.8 km
      • Sung Sot Cave
        13.0 km
      • Luon Caves
        15.5 km
      • Cua Van Fishing Village
        18.0 km

      Nearby landmarks

      • Quảng trường Mặt Trời
        380 m
      • Dau Go Cave
        440 m
      • Castaway Island
        440 m
      • Núi Bãi Cháy
        750 m
      • Sun World Ha Long Complex
        880 m
      • Sun World Ha Long Park
        940 m
      • Dragon Park
        950 m
      • Ha Long Queen Cable Car
        950 m
      • Viewing Tower
        1.1 km
      • BoMi Mart
        1.2 km
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-15 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 16 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee1190000 VND
      • Distance from city center1.0 km
      • Travel time to airport (minutes)53

      Extras

      • Breakfast charge (unless included in room price)425000 VND

      The property

      • Non-smoking rooms/floorsYes
      • Number of bars/lounges2
      • Number of floors11
      • Number of restaurants1
      • Number of rooms 225
      • Room voltage220
      • Year property opened2008
      Property announcements

      Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

      Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

      In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

      The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

      Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

      Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

      Reviews of Novotel Ha Long Bay Hotel from real guests

      Provided by verified guests of Agoda
      8.2
      /
      10
      Cleanliness8.7
      Facilities8.1
      Location8.2
      Room comfort and quality8.3
      Service8.4
      Value for money7.9
      High score for Ha Long
      Rating
      9+ Exceptional (158)
      8-9 Excellent (103)
      7-8 Very Good (125)
      6-7 Good (43)
      <6 Below Expectation (54)
      Time of the year
      Mar - May (132)
      Jun - Aug (161)
      Sep - Nov (91)
      Dec - Feb (99)
      All guests (757)
      All room types
      All languages

      Show reviews that mention 

      Showing 483 verified guest comments
      12345
      9.0
      Exceptional
      jeff from United States
      Couple
      Superior King Bed
      Stayed 2 nights in September 2012

      4.5 Stars Hotel with Fantastic View”

      Nice Clean Room, Good Bedding, Fantastic View

      I've stayed at other Novotel hotels in Vietnam and this one is as good as the rest. Upon arrival, the staff at the front desk was very friendly and helpful, the bell boy took out luggage to our room. First impression was everything at this hotel has the 4.5-5 stars feel to it. This place is definitely on par with western standards of a high end 5 star hotel. Since it was off season, we got a free upgrade to a room on a higher floor with the ocean view. Let me tell you, this room was phenomenon! The bathroom itself was probably as large as a room at a 3 star hotel. As for the rest of the room, the king bed was very comfortable, there's a balcony where you can just sit , relax, and gaze out at the ha long bay water. There's even a small lounging area with a mini couch and coffee table. Just below, you can see the swimming pool. We even had wifi internet issues, so they brought up a dedicated wifi router just for us to use! Very nice! Overall, this is probably one of the best hotels in ha long bay and I highly recommend it.

      Reviewed October 29, 2012

      See room deals

      8.7
      Excellent
      Chine from United States
      Couple
      Stayed 2 nights in November 2009

      Spectacular View”

      - spectacular view - great location - nice outdoor pool - great restaurant staff - great food in the hotel
      - staff overpromised and under-delivered - food in the hotel was expensive (ie. a bowl of pho was US$6) - front desk staff spoke English, but not that well

      On our first day in Ha Long Bay, the front desk staff recommended a restaurant for dinner and told us it did not require reservations. We passed by on our tour through the city and thought we'd check out the menu. Menu looked fine, but when we tried to make reservations, the restaurant informed us that it was fully booked. Once back at the hotel after our walk, we informed the front desk staff that the restaurant was fully booked and if they could recommend another restaurant to us. They did and we walked there and found out it was fully booked. We were at this point in time tired and hungry and found a local eatery which served us well. Upon our return to the hotel after dinner, we informed the front desk staff that once again their recommendation was fully-booked. We asked them to make reservations for us for the following night at the first recommended restaurant since we quite liked the menu. They said they would, but never made the reservation nor did anyone get back to us to inform us that the reservation was not made. We asked the front desk once again the following morning if our reservation was made, and no one seemed to know what was going on. They tried to make the reservation for us, but told us that no one was picking up the phone at the restaurant. To be honest, not being able to make reservations for us at a restaurant really wasn't that big of a deal, but not getting back to us or being able to come up with an alternative, definitely irritated my wife and I. The conceirge seemed confused when I asked him about booking a trip to Ha Long Bay on a boat. After speaking to three other members of the front desk staff, I finally found someone who understood what I wanted to book. Once we actually got the hotel to book our cruise, I must say that the 6-hour private cruise in Ha Long Bay was very nice and the scenary was stunning! I do want to comment on the room itself. The room is very modern with a stunning view of the bay. A nice mounted

      Reviewed December 04, 2009

      See room deals

      10.0
      Exceptional
      Richard from Australia
      Couple
      Superior King Bed
      Stayed 1 night in June 2012

      Nice Sized Rooms, Greath Bathroom,exceptional View”

      Pool and Bathroom

      ok... i have tried every single hotel in halong bai bai chai and halong city. i know everything about the hsitory of novotel here and hows its managed. it was built to be a 5 star, but they couldnt in the end so its a 4 star. as ive said before, you can call it a 4.5 star hotel. the price is great and the rooms are comftable with good internet connection. the views are nice and staff are helpful. you are only about 200,000 dong away from halong city, and minutes walking to the bai chai beach and market area. having stayed at every hotel this is the best hotel in the area. the only other 2 hotels that are comparable in comfort and price that i would reccomend is saigon halong hotel and halong plaza hotel. make sure you ask for a sea view room when you check in, normally you always do anyway. dont stay in hotels on a boat, why would you want to do that and be stuck on it unless your doing nothing else but relax and happy to eat from the floating seafood market. novotel is just simply "comftable" for everything you want to do in halong bay. key feature - the bathroom. its difficult to find decent showers in vietnam, here you will feel like home

      Reviewed July 06, 2012

      See room deals

      10.0
      Exceptional
      Richard from Australia
      Couple
      Superior King Bed
      Stayed 1 night in June 2012

      The best hotel in Halong Bay”

      Affordable, Food excellent, Pool is excellent, Great for Families, Quiet, and close to everything.

      ok... i have tried every single hotel in halong bai bai chai and halong city. i know everything about the hsitory of novotel here and hows its managed. it was built to be a 5 star, but they couldnt in the end so its a 4 star. as ive said before, you can call it a 4.5 star hotel. the price is great and the rooms are comftable with good internet connection. the views are nice and staff are helpful. you are only about dong away from halong city, and minutes walking to the bai chai beach and market area. having stayed at every hotel this is the best hotel in the area. the only other 2 hotels that are comparable in comfort and price that i would reccomend is saigon halong hotel and halong plaza hotel. make sure you ask for a sea view room when you check in, normally you always do anyway. dont stay in hotels on a boat, why would you want to do that and be stuck on it unless your doing nothing else but relax and happy to eat from the floating seafood market. novotel is just simply "comftable" for everything you want to do in halong bay. key feature - the bathroom. its difficult to find decent showers in vietnam, here you will feel like home :)

      Reviewed July 06, 2012

      See room deals

      10.0
      Exceptional
      Richard from Australia
      Couple
      Superior King Bed
      Stayed 1 night in June 2012

      Stay at Novotel, dont get conned at other hotels”

      location - awesome pool

      ok... i have tried every single hotel in halong bai bai chai and halong city. i know everything about the hsitory of novotel here and hows its managed. it was built to be a 5 star, but they couldnt in the end so its a 4 star. as ive said before, you can call it a 4.5 star hotel. the price is great and the rooms are comftable with good internet connection. the views are nice and staff are helpful. you are only about dong away from halong city, and minutes walking to the bai chai beach and market area. having stayed at every hotel this is the best hotel in the area. the only other 2 hotels that are comparable in comfort and price that i would reccomend is saigon halong hotel and halong plaza hotel. make sure you ask for a sea view room when you check in, normally you always do anyway. dont stay in hotels on a boat, why would you want to do that and be stuck on it unless your doing nothing else but relax and happy to eat from the floating seafood market. novotel is just simply "comftable" for everything you want to do in halong bay. key feature - the bathroom. its difficult to find decent showers in vietnam, here you will feel like home :)

      Reviewed July 06, 2012

      See room deals

      10.0
      Exceptional
      Richard from Australia
      Couple
      Superior King Bed
      Stayed 1 night in June 2012

      Freedom, Comfort, Affordable”

      Try the Saturday Night BBG

      ok... i have tried every single hotel in halong bai bai chai and halong city. i know everything about the hsitory of novotel here and hows its managed. it was built to be a 5 star, but they couldnt in the end so its a 4 star. as ive said before, you can call it a 4.5 star hotel. the price is great and the rooms are comftable with good internet connection. the views are nice and staff are helpful. you are only about dong away from halong city, and minutes walking to the bai chai beach and market area. having stayed at every hotel this is the best hotel in the area. the only other 2 hotels that are comparable in comfort and price that i would reccomend is saigon halong hotel and halong plaza hotel. make sure you ask for a sea view room when you check in, normally you always do anyway. dont stay in hotels on a boat, why would you want to do that and be stuck on it unless your doing nothing else but relax and happy to eat from the floating seafood market. novotel is just simply "comftable" for everything you want to do in halong bay. key feature - the bathroom. its difficult to find decent showers in vietnam, here you will feel like home :)

      Reviewed July 06, 2012

      See room deals

      10.0
      Exceptional
      GOH from Singapore
      Business traveler
      Superior Twin bed
      Stayed 1 night in April 2011

      Great location, excellent view and facilities”

      clean and comfortable rooms and beds

      Having stayed and been disappointed at other so-called 5-star hotels prior to this in Hanoi and Haiphong, Novotel Ha Long Bay definitely outshines its competitors in Vietnam in terms of facilities and service. It lives up to its 5-star rating globally and here at Ha Long Bay, it is even more important to stay in a comfortable hotel to fully enjoy our getaway from urban cities.

      Reviewed May 07, 2011

      See room deals

      10.0
      Exceptional
      murry from United States
      Solo traveler
      Standard King Bed
      Stayed 1 night in June 2012

      great location, lovely hotel”

      location, view and pool

      we spent one night at the novotel before departing on a ha long bay cruise the next day. this hotel is lovely in all aspects. the location is near to the public beach, plenty of restaurants and tourist shopping (night market) all within a short walk. if i were staying for a week in ha long i think there are likely less expensive options in the same area, but if youre looking for the premier 4 star hotel of the area this is definately the one. would stay again and do recommend. the staff was all smiles and very helpful, enjoyed chatting with 'long' the bartender at the pool area.

      Reviewed July 12, 2012

      See room deals

      9.0
      Exceptional
      Megan from United Kingdom
      Couple
      Superior King Bed
      Stayed 1 night in December 2011

      Beautiful rooms and lovely staff”

      Location and views are sensational

      we stayed here for one night before our ha long bay cruise. the rooms are magnificent and the staff are very helpful. the hard wood floors and the warm colours, the big comfortable bed and spacious room, the fantastic bathroom, and waking up to the views of a misty ha long bay was brilliant. the bathrobes were very comfortable. the location is great, it's right across the road from a ferry terminal. our ferry terminal was on the other side of the peninsula, but we knew that, so that was fine. we checked in late and discovered that there was not a lot of food options closeby, so we ate in the bar downstairs which was great. the pizza is wonderful. great hotel, great location, great room, throughly enjoyable experience.

      Reviewed February 08, 2012

      See room deals

      8.3
      Excellent
      Dhunyanon from Thailand
      Group
      Superior King Bed
      Stayed 2 nights in February 2011

      Novotel Ha Long Bay Hotel”

      Nice view good room and reasonable services

      this review is for novotel ha long bay hotel. we booked superior king room on early breaks with a few conditions. it has nice view, good rooms and reasonable services. everything was great. the town is quite small and quiet as most people stayed on the junk. there is nothing negative in particular. novotel ha long bay hotel is indeed a recommendable place to stay.

      Reviewed February 24, 2011

      See room deals

      9.0
      Exceptional
      wan from Singapore
      Business traveler
      Executive King Bed
      Stayed 1 night in December 2012

      Good hotel experience”

      The spa was very good, room was spacious

      Enjoyed the experience staying at Novotel Ha Long Bay. Especially enjoyed the Spa Massage service, except that it could have extended its service hours beyond 10pm since we normally finish dinner at around 9pm. The fruits in the rooms were not too delicious (dragon fruit was not riped). Overall, good experience. Nothing too much to complain about.

      Reviewed January 03, 2013

      See room deals

      9.0
      Exceptional
      Richard from Australia
      Couple
      Standard King Bed
      Stayed 1 night in February 2012

      best hotel in ha long bay”

      Has all the facilities youd expect from a western hotel!

      checked into the "the star" hotel in ha long, it was so bad, i check out immediately and came to novatel again. a 5 star vietnamese run hotel is comparable to a 2 star western hotel. so the 4 star novotel is a huge level up from any hotel in the bay area. in fact this hotel was meant to be a 5 star hotel, but they couldnt do it, so you can say its a 4.5 star hotel. in room menu is affordable also!

      Reviewed April 03, 2012

      See room deals

      9.6
      Exceptional
      Terry from New Zealand
      Couple
      Standard King Bed
      Stayed 2 nights in February 2017

      Exceptional”

      My wife and I stayed 2 nights at the Novotel Ha Long Bay after an overnight cruise on Halong Bay. Compared to the congestion of Hanoi it was wonderful. Lots of changes there, I expect we won't recognize Ha Long when we return in a couple of years.

      Reviewed February 23, 2017

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      Dear Terry, Thank you for taking the valuable time to post a review of Novotel Ha Long Bay here. We appreciated your kind understanding on the ongoing changes in Ha Long. We would be delighted to host you again in the future. Warn regards, For and on behalf of the management Novotel Ha Long Bay

      Responded April 14, 2017
      Novotel Ha Long Bay Hotel
      9.0
      Exceptional
      Chan from Hong Kong SAR, China
      Couple
      Standard King Bed
      Stayed 2 nights in April 2012

      Beautiful 5 star hotel with wonderful view”

      Friendly staff, beautiful hotel, great service

      最少50個字It is best hotel in Halong Bay (of coz also the most expensive one). It's no doubt that it is a 5-star hotel: with polite and friendly staff, great service, nice room ...etc We were first arranged to stay in room 901, the room is just above the kitchen and the view is blocked. It is noisy and smelly, therefore, we asked the staff to give us another room. Then we were arranged to stay in room 905 which is much much better. With beautiful view on Halong Bay and quiet. I like that room! The hotel is next to the beach so you can just walk there and enjoy the sea. Although the price is pretty high compared with other hotels in halong bay, if you would like to stay in the best hotel in Halong Bay, that must be the one.

      Reviewed April 17, 2012

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      9.3
      Exceptional
      nigel from New Zealand
      Couple
      Executive King Bed
      Stayed 4 nights in June 2011

      Top class”

      Helpful staff, lovely view and balcony, great food that was reasonably priced, Tours easy to organise.

      We had some trouble with our taxi driver on the way from Hanoi airport to Halong Bay. The manager from the hotel came down when we arrived and on our behalf sorted the driver out and was more helpful to us than our own embassy. We are very grateful. The Novotel Halong is rated as the number one hotel in the bay and I can quite honestly say it lives up to this standard. The spa was one of the best I went to and the manicure and pedicure I had were a1 standard. There is no where else I would have stayed compared to the Novotel.

      Reviewed July 14, 2011

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      9.7
      Exceptional
      Toru from Japan
      Couple
      Executive King Bed
      Stayed 1 night in December 2010

      Huge room with best view of Ha long Bay”

      The best view, huge room with huge bathroom, very modern
      None

      our room was facing ha long bay and it was the best view of the bay all day. the sunset that we saw was very romantic. the room was really big and modern, and has huge bathroom with separate tab. the variety kind of food served for breakfast and it was so tasty. the only concern that i have to make is that there is not many place to eat or see around the hotel or even town.

      Reviewed January 05, 2011

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      9.3
      Exceptional
      Wendelina from Australia
      Couple
      Executive King Bed
      Stayed 2 nights in July 2011

      great hotel and all staff were very personal”

      ocean view

      We enjoyed our stay at Novotel Ha Long Bay immensively. The staff were friendly and efficient. The meals we ate at the hotel were delicious. Overall a great 2 days.

      Reviewed July 16, 2011

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      9.7
      Exceptional
      Cheryl from Australia
      Couple
      Stayed 1 night in August 2010

      High Class Hotel for great price”

      The rooms are beautiful and well appointed
      No wifi in the rooms

      Another couple and ourselves spent a wonderful night in this hotel before crusing on Ha Long Bay. The rooms were wonderful with a lovely bathroom and shower. The views of Ha Long were from all rooms that I could tell- what a way to wake up! Only probelm was that we didnt have time to enjoy the other facilities. Two nights would have been better.

      Reviewed August 26, 2010

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      10.0
      Exceptional
      Josh from Canada
      Family with young children
      Superior King Bed
      Stayed 4 nights in February 2011

      Wow. This is the only choice.”

      Beautiful hotel, big well appointed rooms with amazing rooms. Great food too!

      we arrived after a 3 hour drive from hanoi to a welcome sight. the novotel is only 2 years old and much care has been taken in its design and interior. the lobby is stunning. the staff were great. really helpful. the breakfasts were a wonderful way to start our days of touring and they were up to the standard that we have come to expect from novotel in hong kong. the rooms facing the bay are amazing each with its own balcony.

      Reviewed February 14, 2011

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      9.3
      Exceptional
      Alexander from United Kingdom
      Couple
      Executive King Bed
      Stayed 7 nights in May 2015

      SandyBe”

      Breakfast, hotel staff, hotel cleanliness

      Good , but would not recommend booking more than 3 nights( we booked 7). Not because of hotel but because of Ha Long Bay as nothing go do outside of hotel once you have seen the islands. Very , very quiet resort but hotel was good. Expensive for Vietnam as well. Staff very friendly and helpful . Nice view from balcony but balcony no furtniture and quite small.

      Reviewed May 23, 2015

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