We were really disappointed with this hotel”

Having travelled in Vietnam for 2 weeks in 4 different boutique hotels, we decided to end our stay at Novotel. We came to Vietnam for our 1 year wedding anniversary. This hotel is the biggest disappointment we have experienced and were shocked with it coming from the Accor group which are usually great. It has actually put us off with ever staying at a Novotel. We had no acknowledgement for our anniversary at all, we requested a high floor with a quiet room. Breakfast lacked flavour and was a huge disappointment. There was also little flies all on and around the bread and cheese area. At breakfast when we walked in they asked for our room number. Later my husband was at the egg station and asked him for the room number again. They then later also asked me again when I was sitting down eating. This hotel was only a quarter to half full. They decided to put us at the end of 1 floor with a family/friends group with 3 rooms and 7 kids who would run up and down the hallways banging doors as they left the top latch open so they could move freely from room to room. From 10pm to 11pm, the kids were running a muck and playing as well as the fathers making loud noises and disrupting guests. As these were kids and we were awake watching a movie we just left it alone. However, when they went to bed, the fathers who may have been drunk were yelling at each other and still banging doors in the hallway after 11pm. We were trying to sleep and had to call reception who called up security to ask them to lower their noise. However, these ugly feral fathers (I feel sorry for their children) started arguing with security but quietened down. But they then became loud again and yelling outside our door and we heard one of them stand outside our door and spit on it. This hotel is a disgrace and i was shocked and disappointed with this stay and would never return.

Bathroom facilities should be improved”

Check in was a breeze. Lobby , walk way were all clean and neat and smell good. However once we arrive to our room there is this weird stench from bath room. Looks clean but just that weird smell. Request for room change, but was told I had to top up $ in order for a room change. The hose connecting the shower head was defective too and not replaced. Staff were polite and friendly too during our stay. Overall facilities should be looked into and improved on.

Customer service is good”

Location so far so good. Upgraded my room to sea view but end up only can see a little bit of sea. Most of the view is under construction. Wasted. But room is really big! Customer service is good, they able to suggest us some restaurant, attraction and arrange for bike and taxi.

Excellent room.”

The facilities were brilliant - from the food (breakfast and diner) to the room (especially the sea view) to the friendly and helpful staff. The only downside is the groups of Korean tourists that forget - or do not care - that they are not in South Korea. From spitting on the pool deck, touching the food with their hands and then putting it back at the breakfast buffet, vomiting in the lobby, pushing customers in the elevators, etc. Typical Korean culture - "Sparkling!"

Clean, spacious, quiet”

The only hotel around that has a reputable name under it. In this derelict & dead city, you'd want to at least have a nice hotel where you'll probably end up spending most if not all of your time in. The pool was a sad container of water overlooking debris, but the room was pretty neat with ample space for both bedroom & bathroom areas. Particularly impressed with the duo-framed door & swivel TV stand. Also the coconut ice coffee was the bomb diggity 10/10 would stay again for that

Nice stay ”

I'm very happy with this hotel. Good to stay here before setting off to halong bay unesco heritage site. Service is good. Amenities commensurate with price paid. Would definitely stay here again if I were to come back to halong bay.

Excellent hotel”

We stayed for two nights in the Novotel Hotel during December and thoroughly enjoyed our stay. The hotel room was spacious with a lovely balcony overlooking the ocean. Hotel staff was efficient and very helpful and friendly. We dined in the hotel a couple of times and enjoyed the Vietnamese buffet. Breakfast offered a wide variety of well prepared food.

Beautiful 5 star hotel with wonderful view”

最少50個字It is best hotel in Halong Bay (of coz also the most expensive one). It's no doubt that it is a 5-star hotel: with polite and friendly staff, great service, nice room ...etc We were first arranged to stay in room 901, the room is just above the kitchen and the view is blocked. It is noisy and smelly, therefore, we asked the staff to give us another room. Then we were arranged to stay in room 905 which is much much better. With beautiful view on Halong Bay and quiet. I like that room! The hotel is next to the beach so you can just walk there and enjoy the sea. Although the price is pretty high compared with other hotels in halong bay, if you would like to stay in the best hotel in Halong Bay, that must be the one.

Probably the best hotel in Ha Long Bay”

This is probably the best hotel in Ha Long Bay and as far as i can see the only international brand. Ha Long bay is a place people pass through so anyone staying more than 2 nights seems very unusual. The staff are attentive but are daling with lots of people on short visits. Rooms are of a good standard, size and well furnished. Be aware that all Exective rooms have adjoining doors (one of my personal pet hates) but the standard rooms are not much smaller and have balconies so a good option (I actually downgraded in preference for non-adjoining). Nice pool, one restaurant with good food, one bar which also serves food. Comfortable retreat, coudl get noisy if large groups in at breakfast and dinner but day time quiet as everyone goes out. I would stay here if visiting again. Easy walk to piers as well for boat trips.

Novotel Ha Long Bay Hotel”

this review is for novotel ha long bay hotel. we booked superior king room on early breaks with a few conditions. it has nice view, good rooms and reasonable services. everything was great. the town is quite small and quiet as most people stayed on the junk. there is nothing negative in particular. novotel ha long bay hotel is indeed a recommendable place to stay.

Huge room with best view of Ha long Bay”

our room was facing ha long bay and it was the best view of the bay all day. the sunset that we saw was very romantic. the room was really big and modern, and has huge bathroom with separate tab. the variety kind of food served for breakfast and it was so tasty. the only concern that i have to make is that there is not many place to eat or see around the hotel or even town.

Good hotel ..”

This hotel is good for both family and couple. The room (standard) has nice decoration (combine of modern and nature styles). The officers are good at English. The hotel is near to city (walking distance). The breakfast is normal food but the Tiramisu cake is superb (smooth and tasteful). The pool looks nice but no gym. I will return to stay this hotel if I have chance to go back there.

Lovely Halong Hotel”

Great stay, friendly staff, good location walking distance from the downtown area. Quite a bit of construction going on around the hotel, but seems that there is quite a bit of construction taking place everywhere in Halong. Overall would definitely stay here again if going back to Halong.

Horrible location ”

Don’t bother staying in this town. It is the worst place I’ve been to in the world.

Great hotel”

The hotel was clean, at a good location, the staff was polite and friendly, everyone spoke English, all the facilities at the hotel and their tours were very good.

Value for the price”

Located at the Tourist Area where you can find lots of seafood and local delicacies around your hotel. There is also a coffee house right infront the hotel.

Excellent”

Image quality of in-room cable TV, and wifi signal strength should be improved.

Exceptional”

All the staff were very friendly!

Safe for solo traveler ”

View from my room was perfect You can see halong bay

One of the best hotel in Halong bay”

I love this hotel because of the high standard service quality as well as the friendly staff. Food is also delicious.