Novotel Ha Long Bay Hotel
160 Ha Long Road, Bai Chay Ward, Ha Long, Hạ Long, Vietnam, 200000 - See map
In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Ha Long, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
ALLSAFE
Your Health and Safety are our Absolute Priority
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities
Airport transfer
Car park
Free Wi-Fi in all rooms!
Check-in/out [express]
BBQ facilities
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Great hotel”
The hotel was clean, at a good location, the staff was polite and friendly, everyone spoke English, all the facilities at the hotel and their tours were very good.
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A perfect stay”
We loved our stay there. Closed to everything walking distance. Loved our breakfast and lunch and their cap and latte were top! We would come back again!!
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Jenny from South Africa”
Best food ever. Clean and comfy room. Friendly staff and excellent service. Cozy lobby. Very well maintained pool. Will definitely go back for another stay at Novotel HaLong Bay.
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Exceptional”
Its quite nice place with good facilities and staffs. This hotel is opposite Food court so its easy to walk around and try traditional food and sea food
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Dear Vi, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here. It is our great pleasure to read your compliments in regards to our hotel facilities and service from staffs. This will serve as an encouragement to all of us who strive every day to bring good service to our customers. Many thanks again for sharing your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team
nice ”
nice hotel and room very good,great swimming pool, price for tours ect, over priced, same tour along the street half the price, but couldn't fault the hotel
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Good Hotel, Nice Place”
hotel position is great, nice room but it seem forgot providing hair shampoo and shave
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Dear Son, Thank you very much for taking time to share your feedback here with us. It is our great pleasure to read your compliments in regards to hotel's position. However, we sincerely apologize that shampoo and shaver were forgotten to be served. We have taken your comment seriously and in the process of refresh training for housekeeping's work. Many thanks again for your feedback and we look forward to have chance to better serve you in the future. Sincerely, The hotel management team
Exceptional”
Very nice to stay in. Room is big and comfy.
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Good place to unwind”
Central location. The pool looks out to a huge park overlooking the ocean. Good breakfast service.
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View from the room was very nice , we could see Halong Bay”
The Hotel was very nice, the Staff was very friendly and helpful. There is a lot of construction going on in Halong Bay City.
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Good hotel to stay”
Be there for 2 nights, at the weekend, crowded with different people from many level to stay. Good breakfast Staff friendly Cleanest
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Nice hotel with professional friendly staff”
Pros: excellent staff, nice clean quiet room. Location good as there were bars and restaurants nearby. Bars a bit noisy as they insist on cranking up the volume for the street passers by. Cons: watered down orange and fruit juices for breakfast. Really just flavoured water - insipid colour. A bit pathetic - I only mention it as it was just so laughable. No ironing facilities in room.
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Dear Stephen, Thank you for taking time to give us your valuable feedback after your stay at Novotel Ha Long. We were very happy to hear you praises about excellent staff, nice room and good location as well. I believe that your compliments will give all of the staff of Novotel Ha Long a huge motivation to work harder and harder. We also would like to apologize you for all the inconveniences. We noted all your feedback. We promise that will try our best to improve the quality this aspects as quick as possible. Hopefully, we will have the opportunity to welcome you back to the hotel soon and witness our improvement. Sincerely, The Hotel Management Team
Good hotel ”
Everything here is first class. Pity that the only attraction in Halong is the bay. Rest of area is like a building site not many decent places to eat drink etc. Its ok for a few days
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Beautiful, but the carpets in the room smelt terrible. ”
I immediately noticed a strong smell that came from my room when I walked in. I requested someone to do something about it and all they did was bring a can of Febreeze. When I asked the cleaner to give me the bottle, she refused, which was terrible service in the first place. The cleaner barely fixed the issue and wouldn't even let me use the bottle to spray it myself, and so we pretty much stayed in a room that smelt like pee. They didn't even try to clean the rug properly and just sprayed over it. The room was spacious, and overall it was okay. The breakfast was standard in terms of the pricing and comparing it to other breakfasts I've had. They only had 1 cook to help make eggs and prepare the Pho to guests and so there was a long line and wait in the morning. There needs to be improvements when it comes to cleaning the rooms and making sure it doesn't have a bad smell.
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Dear David, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here in regards to your recent stay. We would like to offer our sincerest apology as your experience did not meet your expectation. We regretted that the case of smelt carpet was not handled in the proper manner. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. We do appreciate you bringing the issue of waiting in the breakfast for eggs and Pho. Our Executive Chef has been instructed to review and fix the problem. Thank you again for your comments and we hope to have opportunity to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager
Very good 4/5 star option for a short stay while waiting for Halong bay cruises”
This is a good 4/5 star quality hotel to spend a day or two on either side of your Halong Bay cruise itinerary. As expected from he Novotel brand. A little pricy, especially the extras, but that's normal, and the hotel is better than others. Keep in mind that the newly opened Van Don airport that advertises itself as the Halong airport is actually very very far away (70 km?), and a taxi from there will run over 900k VND. Apparently Hai Phong airport is just as close. Most visitors on the bay seemed to be coming from Hanoi itself on day tours.
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Good short stay ”
Pros were the location and staff were very helpful. Lovely pool and restaurant. Cons were that there were not enough sun loungers or towels out when we went swimming and the meals are expensive.
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Excellent”
Image quality of in-room cable TV, and wifi signal strength should be improved.
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Tan's family from Vietnam”
All staff were very nice & helpful so we had beautiful memories here.
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Dear Ngoc, Good afternoon from Novotel Ha Long with sunshine. I thank you for your positive feedback. We appreciate your compliment on the service of our staffs. I will certainly share your generous words of praise with our Staffs who will be so motivated. Thank you again for your feedback. We are looking forward to welcome you back very soon to our property. Warm regards, Linh
Improvements needed a little bit”
Receptionists should pay more attention to guests when they check in and check out. Staff who helps guests keeping food out of hotel should be more polite at communicating. TV and toilet sprayer are required to work and serve.
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Value for the price”
Located at the Tourist Area where you can find lots of seafood and local delicacies around your hotel. There is also a coffee house right infront the hotel.
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Dear Camilee, Thank you so much for taking the time to share such a wonderful review ! We are particularly happy to read how much you enjoyed your stay when it comes to our location as well as the ambience. The coffee shop which is situated in front of our proper is really a remarkable point so as to make our place more beautiful and sparkling. Your satisfaction is our best reward to continuously offer the best quality of service to each traveler. We are looking forward to the pleasure of welcoming you again ! Warm regards, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay
Nice hotel but staffs need to smile more ”
Pros: Many facilities, room is very clean and new. Cons: Staffs should know to smile more, most of them have a “can’t be bothered” attitude except for the housekeeping lady I meet when she cleaned my room. She was the nicest among all the hotel staffs I encountered. Nobody bothered to carry my luggage when I arrived at the hotel. The reception lady can even ask me if I need concierge to help carry luggage, I thought this should be standard service. Breakfast was so-so.
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Dear Roy, Thank you for taking time to share your feedback in regards to your recent stay at Novotel Ha Long. Although it is our pleasur to read your compliments to our room cleanliness and facilities, we are sorry that service given to you was not up to your expectation. Rest assured that we will conduct more trainings to make sure guests feel welcome and heart-warm when being at Novotel Ha Long Bay. I will share your comment to our housekeeping staff who cleaned your room. I am sure that this will serve as an encouragement for her to keep up the good work. Thank you again for your feedback and we hope to have chance to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager