Value for money with fantasticlocation”

Novotel Gajah Mada has always been my first choice hotel whenever I go to Jakarta. The hotel is fairly new and the service is always excellent right from the security personnel, the concierge, the front office & housekeeping. The rooms are reasonably sized, very comfortable beds, decor is modern and the detailing is just fine. It is value for money and the location is just fantastic as it is located right in the middle of Jalan Gajah Mada, very close to nice restaurants & entertainment places. There is also a 7 Eleven store within the building which is so very convenient should you require some necessities. Taxis are so easy to get and banks, money changers are also within a few minutes walk away.

Nice and cozy hotel room, but small pool area”

This is the third time I stay with Novotel during one year. In Bali, Bogor & now in Gajah Mada, Jakarta. It is always very comfortable with this hotel. I stay there for three days with my family. The hotel is new and have a large room. The location is very good, near Glodok and Busway Station. But the swimming pool and children area is rather small for Novotel hotel. The staff is kind of confuse maybe because the hotel is new. The food is rather expensive and taste is average. But overall, me and my family enjoy staying there.

Large, spacious rooms & baths, excellent service”

I stayed with a couple of associates from 4-6 June at Novotel Gajah Mada. Service from Accor managed Hotels were largely up to standard and impeccable. They offered to upgrade our two standard twins to two deluxe twins and gave us a higher non smoking floors. Standard security officer at the hotel made guests feel at ease with an added touch of safety. Just a pity there was no airport shuttle, but the cabs (Bluebirds) charged by the meter and were prompt. The Jacuzzi at the hotel was undergoing major repairs and could not be used. The Gym was adequate. Overall, a pleasant, professional hotel. Special thanks to "Hero", hotel concierge team and the entire Novotel staff. Keep up the high level of work and hospitable spirit. Cheers. Kevin from Singapura.

Fantastic hotel stay at Novotel Gajah Mada ”

we are couple with 2 older kids(teenagers) We got upgraded to premier suite room, fantastic huge room with 2 toilets inside the room and a walk in wardrobe. Room was very clean! With a bathtub n a standing shower too! So we won't be queueing for toilets at all! My kids were so excited having 2 tvs - one in bedroom n one living room. The staffs were able to speak fluent english , no problem in communication, thus great services n very efficient.. Breakfast was included for 4 of us, thats great! Hotel was located at central of Gajah Mada - great location.. and right downstairs they hv a 7-eleven store - that's very convenient for my kids to buy drinks n snacks back to hotel room. We really enjoyed staying at this hotel, nice clean quiet high floor good view, a good place to relax in the central of bustling city, we will sure be back again!

Great location and wonderful staff”

Novotel Jakarta Gajah Mada Hotel is well-located for downtown Jakarta and obvious nightlife attractions. The rooms are decent-sized and clean. Staff are efficient, friendly and go out of their way to help. OK breakfast buffet and gym facilities, everything you'd expect from a Novotel. Could do with a few better TV channels though.

Stay is comfortable and pleasant”

The location is convenient. Restaurants nearby the area and a convenient store just a walking distant. Staff are friendly and always welcome with a smile. The traffic is a bit heavy during the peak hour, i guess it applies to all jakarta roads. Always plan a bit earlier for your journey as the traffic sometimes is unpredictable. Novotel Gajah Mada will still my choice for my next trip.

Pleasant stay, lenghty in dining service”

We stay for wedding of a family, also located at Novotel Jakarta Gajah Mada. The location was great, centrally located, there's even a heritage building inside the area. The food are superb, unfortunately the preparation took time, especially when we order for in dining service to our room, it took more than 30 minutes. Another negative aspect is while waiting for our room to be prepared, they didn't even tell us to wait or sit or anything. The breakfast was great, the banquet also serve a superb food. Overall it's a quite pleasant stay.

Comfortable Business Hotel”

Novotel Jakarta Gajah Mada is one of the best option in the area. Surrounding by famous trading center, restaurants, and night entertainment epicentrum.

great stay with excellent staff”

Novotel Gajah Mada is conveniently located with great food located just nearby. But what stands out most is the friendliness and service of the staff. I checked in late at 8pm and was served by Tsa Tsa, a very friendly and polite lady who has a great smile. Check in was done swiftly and all the details were explained clearly. I was pleasantly surprised that she had upgraded my room and a welcome drink as well. I am very impressed by the service provided and the attention to detail. I will definitely stay there on my next visit.

Amazing stay”

It was surprisingly beyond our expectation. The room was nice, clean and modern. There are lots of options for food in gajah mada, though we need to use our car to get there, but still very close. The staff was helpful though it seems like there was limited number of staff on public holiday.

nice dining”

I'm the first time stay at the novotel jakarta gajah mada. Overall the hotel is good...but they must increased the system. When the first day I need to get a breakfast and the waiter told me that my room is not included the breakfast....I paid expensive for breakfasy, how come they dun know that I paid all including when I'm booking to this hotel. Make me a little bit mad

It seems like they cannot maintain very well ”

Last year May, I stayed at Novotel Gajah Mada and it was a lot better. It seems like they have hard time maintaining as it was. Carpets are stained and scarified. Amenities are getting last. For example, no Kimono and only one pair of flip flop is provided.

Just the kind of hotel you need for a short stay”

There are many Novotel in Jakarta and this one located at the old city center of Indonesia. Surrounding are great and lot of restaurant also shopping mall nearby. When you heard of the hotel name Novotel that always guarantee you a quality room to stay. However, the transportation service was not too good since their staff will not help you to call the local taxi, you must get on their own hotel taxi which costs double prices then the normal one. So at the end I have to get a taxi by myself to the airport in the early morning.

Good party base - Clean but fails in Detail”

Staff was strikingly friendly and welcoming (even compared to the many other Jakarta hotels I know. The rooms and general design are Novotel Standard. The place is clean and basically well maintained (only 4 months old, so too early to tell). The problem is: Obviously Accor forgot to send someone for installation supervision: - phone not programmed and we had to use cell phone to call reception and room service (how silly is that, given that other people have complained about that in hteir reviews before) - TV only featuring MINIMAL international channels (no news networks except for Bloomberg, no NatGeo, no Discovery, no nothing) Only 60-something Indonesian, and chanise channels plus the for free items like Deuthsce Welle to TV FRance etc.. - Roof top in the back is supposed to be a roof top garden to look at but now a half finished abondoned construction of that - French Fries way too hard to eat with a fork (Club sandwitch itself and Bubur was ok) - Lighting nice Novotel standard but installed with no rains: to use the bedside lamp we have to switch on the full room lighting... - Club floor booked by a friend was not yet opened as he was informed upon arrival - Pool is cheap plastic liner type, no tiling Come on, Novotel! We go to your places because normally you send people who know that attention to this sort of detail is KEY in Indonesia, where nothing happens as expected and automatically Especially the phone-problem is eally a no-brainer to fix!

Enjoyable and relaxing”

I had a very relaxing stay at Novotel Gajah Mada. The staff were friendly and attentive. Room was clean and comfortable. I would like to personally thank the Novotel Team for making my birthday memorable with a surprise cake and fruit basket. Food quality - there is room for improvement. Thanks!

Good location for food”

We had a late check-in as our flight was delayed. The hotel was however well-prepared and check-in was a breeze. The room was clean and the beds were comfortable. Although the room was facing the busy main road in front of the hotel but the noise insulation was so good that there were barely any noise seeping into the room to disturb our sleep. The buffet breakfast spread was quite good and tasty with authentic local delicacies being served. However, there were 2 issues with the room, specifically the shower. On first turning on the shower, the water that came out was foul-smelling. Secondly, the hot water coming from the shower was intermittent, hot then cold then hot again. We have highlighted this to the reception on check-out and hope that this issue will be resolved if we stay there again. We will definitely stay in Novotel again whenever we are in Jakarta.

All considered, a bargain”

We received a solidly discounted price at the hotel anyway. Upon arrival, we were immediately upgraded due to availability. The room on the premier floor was brilliant, from its views to the provisions it contained. The staff were all very professional but relaxed and friendly if approached in that manner. Given the basic room tariff via Agoda, the above average cost of 4 stars was readily compensated by all of the add-ons. Consequently, a memorable stay and we have already booked here again for later in the year. Congratulations Novotel and thank you.

GREAT STAY IN JAKARTA”

MY FAMILY AND I WAS HAVING A 2 DAYS HOLIDAY IN JAKARTA, I WAS THINKING OF STAYING AT MANGGA DUA AREA OR NEARBY, A FRIEND RECOMMENDED THIS HOTEL. SINCE THE CHAIN IS REPUTABLE, AND WHEN WE CHECKED IN AT THIS HOTEL, IT WAS FAST AND STAFFS ARE FRIENDLY AND HELPFUL. WILL BE STAYING IN THIS HOTEL WHEN WE COME TO JAKARTA..THANKS NOVOTEL

Another option for Novotel”

novotel gajah mada is another option if you cant get novotel mangga dua. it is also near to most of nightlife and chinese restaurant.

It was overall a pleasant & comfortable stay”

It was overall a pleasant stay. We put up in Novotel Gajah Mada for 2 nights and was pleasantly surprised to find the room very clean and spacious. It was centrally located and we found it easy to move about in the city and the airport was only 20mins away.