Novotel Jakarta Gajah Mada Hotel
Novotel Jakarta Gajah Mada Hotel
Novotel Jakarta Gajah Mada Hotel
Novotel Jakarta Gajah Mada Hotel
Novotel Jakarta Gajah Mada Hotel
Novotel Jakarta Gajah Mada Hotel
Novotel Jakarta Gajah Mada Hotel
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8.0

Excellent
/10
(1,859 reviews)See what guests said
Housekeeping76
Breakfast12
Shops7
See map

8.3

Excellent

Location rating score

Excellent location - 1.43 kilometers from city center
Popular neighborhood
Parking
FREE
Popular landmarks
Museum Bank Indonesia 1.2 km
Jakarta Old Town 1.6 km
Jakarta Cathedral 3.1 km
Ancol Dreamland 3.2 km
National Museum 3.3 km
National Monument (MONAS) 3.4 km
Gambir Train Station Building 3.7 km
Grand Indonesia Mall 5.3 km
Istiqlal Mosque 17.3 km
Beautiful Indonesia in Miniature Park 21.9 km
Nearby landmarks
Candra Naya 20 m
Maxim Gajah Mada 40 m
JMB Skin Clinic 60 m
Chinatown 170 m
LTC Glodok 180 m
drg Nona, Conny 190 m
Posyandu Bougenville RW 05 210 m
Citywalk Gajah Mada 220 m
Posyandu Anggrek Neli Murni RW 02/5 220 m
Taman Gunung Sari Shop 230 m
Free Wi-Fi

Novotel Jakarta Gajah Mada Hotel

Jl Gajah Mada No 188, Gajah Mada, Jakarta, Indonesia, 11120 - See map
Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 80 meters to public transportation

  • Airport transfer

  • Located in heart of Jakarta

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.0
Distance to city center4 km
Location rating8.3

Rooms available at Novotel Jakarta Gajah Mada Hotel

Excellent
Room comfort & quality
8.1
Superior King Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Room 1 King Bed
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Room Twin Bed
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Room At Executive Floor
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier King Room at Executive Floor
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Twin Room at Executive Floor
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Executive Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Jakarta Gajah Mada Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Jakarta Gajah Mada Hotel?

Novotel Jakarta Gajah Mada Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Jakarta Gajah Mada Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Jakarta Gajah Mada Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Jakarta Gajah Mada Hotel?

Wake up to a great buffet breakfast at Novotel Jakarta Gajah Mada Hotel. Western breakfast is available for guests. There's an additional charge of 142858 IDR for adults and 65000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Jakarta Gajah Mada Hotel?

Novotel Jakarta Gajah Mada Hotel features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Novotel Jakarta Gajah Mada Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as private events and engagements can be hosted at Novotel Jakarta Gajah Mada Hotel. Services for in-house catering and wireless internet are offered to help your event go smoothly.

Can business events be hosted at Novotel Jakarta Gajah Mada Hotel?

On-site venues and convenient event services make Novotel Jakarta Gajah Mada Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Novotel Jakarta Gajah Mada Hotel?

Novotel Jakarta Gajah Mada Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest airport to Novotel Jakarta Gajah Mada Hotel?

The closest airport is Malaysia Int. Airport, 2.2 km away from Novotel Jakarta Gajah Mada Hotel.

What is the closest train, metro, or bus station to Novotel Jakarta Gajah Mada Hotel?

Stasiun Busway Kota is the closest train, metro, or bus station, about 80 m away from Novotel Jakarta Gajah Mada Hotel.

What restaurants are nearby Novotel Jakarta Gajah Mada Hotel?

Novotel Jakarta Gajah Mada Hotel is located in Gajah Mada, famous for good restaurants such as Little Sheep Hot Pot Mongolian, Kopi Oey Candra Naya, Jakarta and Lei Garden Restaurant.

What popular shopping places are close to Novotel Jakarta Gajah Mada Hotel?

Located in the Gajah Mada area, Novotel Jakarta Gajah Mada Hotel is close to great shopping choices like Citywalk Gajah Mada, Gajah Mada Plaza and Green Central City.

What are popular attractions near Novotel Jakarta Gajah Mada Hotel?

Guests at Novotel Jakarta Gajah Mada Hotel can easily visit Candra Naya, Depan LTC and EX Park Plaza Indonesia located in the Gajah Mada area.

What popular beaches are close to Novotel Jakarta Gajah Mada Hotel?

Guests at Novotel Jakarta Gajah Mada Hotel can easily visit Ancol Main Gate and Pantai perawan in the Gajah Mada area.

What popular natural sightseeing spots are close to Novotel Jakarta Gajah Mada Hotel?

Novotel Jakarta Gajah Mada Hotel is located in the Gajah Mada area, which is famous for natural sightseeing destinations such as Gajah Mada, Kim Tek Ie, Vihara, Pancoran and Mount snow resort.

Show more questions
See map

Explore the neighborhood

What people love about Novotel Jakarta Gajah Mada Hotel

  • 10.0

    Exceptional
    Location

    "Located near to a lot of good restaurant near by."

    Surya

    |

    February 22, 2020

  • 10.0

    Exceptional
    Spaciousness

    "The room is big, can accomodate til 3 people."

    Indra

    |

    December 19, 2019

  • 10.0

    Exceptional
    Staff 

    "Very good service and friendly staffs."

    Jay

    |

    March 9, 2020

Overall rating:

8.0

Excellent
1,859 reviews
Cleanliness
8.1
Facilities
7.8
Location
8.3
Read all reviews >
What travelers say they love:
Good and convenient location and value for money .
Marc from Singapore
Group
More about Novotel Jakarta Gajah Mada Hotel

More about Novotel Jakarta Gajah Mada Hotel

Whether you're a tourist or traveling on business, Novotel Jakarta Gajah Mada Hotel is a great choice for accommodation when visiting Jakarta. The excitement of the city center is only 4 km away. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Candra Naya, Chinatown, Pasar Glodok Market.

At Novotel Jakarta Gajah Mada Hotel, the excellent service and superior facilities make for an unforgettable stay. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service.

Novotel Jakarta Gajah Mada Hotel is home to 230 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, bathroom phone, mirror, towels, separate living room. The hotel's recreational facilities, which include fitness center, sauna, outdoor pool, spa are designed for escape and relaxation. Enjoy unparalleled services and a truly prestigious address at the Novotel Jakarta Gajah Mada Hotel.

Show less
Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

100 mentions

Breakfast

83 mentions

Food & Dining

33 mentions

Internet

25 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
Food and dining
Breakfast options
  • Asian
Location
Jl Gajah Mada No 188, Gajah Mada, Jakarta, Indonesia, 11120
Excellent
Location

8.3

Hospital or clinic

  • JMB Skin Clinic
    60 m

Shopping

  • Grand Indonesia Mall
    5.3 km

Convenience store

  • Alfamart
    110 m 1 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Museum Bank Indonesia
    1.2 km
  • Jakarta Old Town
    1.6 km
  • Jakarta Cathedral
    3.1 km
  • Ancol Dreamland
    3.2 km
  • National Museum
    3.3 km
  • National Monument (MONAS)
    3.4 km
  • Gambir Train Station Building
    3.7 km
  • Grand Indonesia Mall
    5.3 km
  • Istiqlal Mosque
    17.3 km
  • Beautiful Indonesia in Miniature Park
    21.9 km

Nearby landmarks

  • Candra Naya
    20 m
  • Maxim Gajah Mada
    40 m
  • JMB Skin Clinic
    60 m
  • Chinatown
    170 m
  • LTC Glodok
    180 m
  • drg Nona, Conny
    190 m
  • Posyandu Bougenville RW 05
    210 m
  • Citywalk Gajah Mada
    220 m
  • Posyandu Anggrek Neli Murni RW 02/5
    220 m
  • Taman Gunung Sari Shop
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee350000 IDR
  • Distance from city center4 km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)142858 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors22
  • Number of restaurants1
  • Number of rooms 230
  • Room voltage220
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Jakarta Gajah Mada Hotel from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.1
Facilities7.8
Location8.3
Room comfort and quality8.1
Service8.1
Value for money8.0
High score for Jakarta
Rating
9+ Exceptional (259)
8-9 Excellent (255)
7-8 Very Good (494)
6-7 Good (146)
<6 Below Expectation (157)
Time of the year
Mar - May (270)
Jun - Aug (318)
Sep - Nov (361)
Dec - Feb (362)
Don't miss out!Properties in Jakarta are being booked every minute!
All guests (1,859)
All room types
All languages

Show reviews that mention 

Showing 1,311 verified guest comments
12345
9.0
Exceptional
Ferdaus from Malaysia
Solo traveler
Superior King
Stayed 3 nights in November 2015

Value for money with fantasticlocation”

Value for money.. Fantastic location... Nice comfortable rooms

Novotel Gajah Mada has always been my first choice hotel whenever I go to Jakarta. The hotel is fairly new and the service is always excellent right from the security personnel, the concierge, the front office & housekeeping. The rooms are reasonably sized, very comfortable beds, decor is modern and the detailing is just fine. It is value for money and the location is just fantastic as it is located right in the middle of Jalan Gajah Mada, very close to nice restaurants & entertainment places. There is also a 7 Eleven store within the building which is so very convenient should you require some necessities. Taxis are so easy to get and banks, money changers are also within a few minutes walk away.

Reviewed December 03, 2015

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9.0
Exceptional
Andries from Indonesia
Family with young children
Superior King
Stayed 1 night in January 2013

Nice and cozy hotel room, but small pool area”

New hotel and cozy room

This is the third time I stay with Novotel during one year. In Bali, Bogor & now in Gajah Mada, Jakarta. It is always very comfortable with this hotel. I stay there for three days with my family. The hotel is new and have a large room. The location is very good, near Glodok and Busway Station. But the swimming pool and children area is rather small for Novotel hotel. The staff is kind of confuse maybe because the hotel is new. The food is rather expensive and taste is average. But overall, me and my family enjoy staying there.

Reviewed January 28, 2013

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8.7
Excellent
Chung from Singapore
Business traveler
Superior Twin
Stayed 2 nights in June 2014

Large, spacious rooms & baths, excellent service”

Friendly Staff service from "Hero", quiet,

I stayed with a couple of associates from 4-6 June at Novotel Gajah Mada. Service from Accor managed Hotels were largely up to standard and impeccable. They offered to upgrade our two standard twins to two deluxe twins and gave us a higher non smoking floors. Standard security officer at the hotel made guests feel at ease with an added touch of safety. Just a pity there was no airport shuttle, but the cabs (Bluebirds) charged by the meter and were prompt. The Jacuzzi at the hotel was undergoing major repairs and could not be used. The Gym was adequate. Overall, a pleasant, professional hotel. Special thanks to "Hero", hotel concierge team and the entire Novotel staff. Keep up the high level of work and hospitable spirit. Cheers. Kevin from Singapura.

Reviewed June 14, 2014

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9.3
Exceptional
Wan from Netherlands
Family with teens
Superior King Suite
Stayed 2 nights in February 2015

Fantastic hotel stay at Novotel Gajah Mada ”

Huge hotel room, staffs are all polite and great locations

we are couple with 2 older kids(teenagers) We got upgraded to premier suite room, fantastic huge room with 2 toilets inside the room and a walk in wardrobe. Room was very clean! With a bathtub n a standing shower too! So we won't be queueing for toilets at all! My kids were so excited having 2 tvs - one in bedroom n one living room. The staffs were able to speak fluent english , no problem in communication, thus great services n very efficient.. Breakfast was included for 4 of us, thats great! Hotel was located at central of Gajah Mada - great location.. and right downstairs they hv a 7-eleven store - that's very convenient for my kids to buy drinks n snacks back to hotel room. We really enjoyed staying at this hotel, nice clean quiet high floor good view, a good place to relax in the central of bustling city, we will sure be back again!

Reviewed March 05, 2015

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8.3
Excellent
Adam from United Kingdom
Solo traveler
Superior King
Stayed 3 nights in February 2013

Great location and wonderful staff”

Friendly staff, location

Novotel Jakarta Gajah Mada Hotel is well-located for downtown Jakarta and obvious nightlife attractions. The rooms are decent-sized and clean. Staff are efficient, friendly and go out of their way to help. OK breakfast buffet and gym facilities, everything you'd expect from a Novotel. Could do with a few better TV channels though.

Reviewed February 28, 2013

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8.4
Excellent
Lionel from Singapore
Business traveler
Superior King
Stayed 4 nights in September 2019

Stay is comfortable and pleasant”

The location is convenient. Restaurants nearby the area and a convenient store just a walking distant. Staff are friendly and always welcome with a smile. The traffic is a bit heavy during the peak hour, i guess it applies to all jakarta roads. Always plan a bit earlier for your journey as the traffic sometimes is unpredictable. Novotel Gajah Mada will still my choice for my next trip.

Reviewed September 10, 2019

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Dear Lionel, Warmest Greetings from Novotel Jakarta Gajah Mada, Thank you for taking time to have written a gratifying review about our hotel. We were very pleased to read that you appreciated our hospitality ,It has been our priority to put the delightful services for our guest, we will make sure they received your warm compliment. We are pleased that you are enjoy our strategic location as well. We will keep our good work to make another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Responded September 28, 2019
Novotel Jakarta Gajah Mada Hotel
7.7
Very good
Danu from Indonesia
Couple
Superior King
Stayed 1 night in August 2014

Pleasant stay, lenghty in dining service”

location, great food, comfortable bed

We stay for wedding of a family, also located at Novotel Jakarta Gajah Mada. The location was great, centrally located, there's even a heritage building inside the area. The food are superb, unfortunately the preparation took time, especially when we order for in dining service to our room, it took more than 30 minutes. Another negative aspect is while waiting for our room to be prepared, they didn't even tell us to wait or sit or anything. The breakfast was great, the banquet also serve a superb food. Overall it's a quite pleasant stay.

Reviewed August 31, 2014

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8.7
Excellent
Simon from Indonesia
Business traveler
Superior King
Stayed 1 night in January 2016

Comfortable Business Hotel”

Facillities, Surrounding Area, Room

Novotel Jakarta Gajah Mada is one of the best option in the area. Surrounding by famous trading center, restaurants, and night entertainment epicentrum.

Reviewed January 13, 2016

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8.4
Excellent
CHUN from Singapore
Business traveler
Superior King
Stayed 2 nights in November 2016

great stay with excellent staff”

Novotel Gajah Mada is conveniently located with great food located just nearby. But what stands out most is the friendliness and service of the staff. I checked in late at 8pm and was served by Tsa Tsa, a very friendly and polite lady who has a great smile. Check in was done swiftly and all the details were explained clearly. I was pleasantly surprised that she had upgraded my room and a welcome drink as well. I am very impressed by the service provided and the attention to detail. I will definitely stay there on my next visit.

Reviewed December 06, 2016

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9.3
Exceptional
Elisa from Indonesia
Family with teens
Superior Twin
Stayed 2 nights in July 2014

Amazing stay”

Strategic location, clean and nice room, 7 eleven across the building

It was surprisingly beyond our expectation. The room was nice, clean and modern. There are lots of options for food in gajah mada, though we need to use our car to get there, but still very close. The staff was helpful though it seems like there was limited number of staff on public holiday.

Reviewed July 30, 2014

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7.3
Very good
mulyadi from Indonesia
Business traveler
Superior Twin
Stayed 6 nights in June 2013

nice dining”

clean room and nice food

I'm the first time stay at the novotel jakarta gajah mada. Overall the hotel is good...but they must increased the system. When the first day I need to get a breakfast and the waiter told me that my room is not included the breakfast....I paid expensive for breakfasy, how come they dun know that I paid all including when I'm booking to this hotel. Make me a little bit mad

Reviewed July 04, 2013

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8.4
Excellent
Zaw from Myanmar
Business traveler
Superior King
Stayed 2 nights in February 2018

It seems like they cannot maintain very well ”

Last year May, I stayed at Novotel Gajah Mada and it was a lot better. It seems like they have hard time maintaining as it was. Carpets are stained and scarified. Amenities are getting last. For example, no Kimono and only one pair of flip flop is provided.

Reviewed February 27, 2018

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8.3
Excellent
Gary from Hong Kong SAR, China
Business traveler
Superior King
Stayed 1 night in June 2013

Just the kind of hotel you need for a short stay”

Quality food, friend staff and nice room

There are many Novotel in Jakarta and this one located at the old city center of Indonesia. Surrounding are great and lot of restaurant also shopping mall nearby. When you heard of the hotel name Novotel that always guarantee you a quality room to stay. However, the transportation service was not too good since their staff will not help you to call the local taxi, you must get on their own hotel taxi which costs double prices then the normal one. So at the end I have to get a taxi by myself to the airport in the early morning.

Reviewed September 02, 2013

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7.7
Very good
Thomas from Germany
Solo traveler
Superior King
Stayed 2 nights in February 2013

Good party base - Clean but fails in Detail”

Central for Kota Nightlife, Glodok Business and Old Town sight seeing

Staff was strikingly friendly and welcoming (even compared to the many other Jakarta hotels I know. The rooms and general design are Novotel Standard. The place is clean and basically well maintained (only 4 months old, so too early to tell). The problem is: Obviously Accor forgot to send someone for installation supervision: - phone not programmed and we had to use cell phone to call reception and room service (how silly is that, given that other people have complained about that in hteir reviews before) - TV only featuring MINIMAL international channels (no news networks except for Bloomberg, no NatGeo, no Discovery, no nothing) Only 60-something Indonesian, and chanise channels plus the for free items like Deuthsce Welle to TV FRance etc.. - Roof top in the back is supposed to be a roof top garden to look at but now a half finished abondoned construction of that - French Fries way too hard to eat with a fork (Club sandwitch itself and Bubur was ok) - Lighting nice Novotel standard but installed with no rains: to use the bedside lamp we have to switch on the full room lighting... - Club floor booked by a friend was not yet opened as he was informed upon arrival - Pool is cheap plastic liner type, no tiling Come on, Novotel! We go to your places because normally you send people who know that attention to this sort of detail is KEY in Indonesia, where nothing happens as expected and automatically Especially the phone-problem is eally a no-brainer to fix!

Reviewed February 11, 2013

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7.7
Very good
Latip from Singapore
Couple
Superior King
Stayed 2 nights in February 2014

Enjoyable and relaxing”

Friendly staff, comfortable room and good location

I had a very relaxing stay at Novotel Gajah Mada. The staff were friendly and attentive. Room was clean and comfortable. I would like to personally thank the Novotel Team for making my birthday memorable with a surprise cake and fruit basket. Food quality - there is room for improvement. Thanks!

Reviewed February 25, 2014

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8.3
Excellent
Chee from Malaysia
Couple
Superior King
Stayed 1 night in April 2014

Good location for food”

location nearest to food, fast check-in, near to airport

We had a late check-in as our flight was delayed. The hotel was however well-prepared and check-in was a breeze. The room was clean and the beds were comfortable. Although the room was facing the busy main road in front of the hotel but the noise insulation was so good that there were barely any noise seeping into the room to disturb our sleep. The buffet breakfast spread was quite good and tasty with authentic local delicacies being served. However, there were 2 issues with the room, specifically the shower. On first turning on the shower, the water that came out was foul-smelling. Secondly, the hot water coming from the shower was intermittent, hot then cold then hot again. We have highlighted this to the reception on check-out and hope that this issue will be resolved if we stay there again. We will definitely stay in Novotel again whenever we are in Jakarta.

Reviewed May 08, 2014

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9.3
Exceptional
Peter from Australia
Couple
Superior King
Stayed 1 night in February 2015

All considered, a bargain”

Modern, well-appointed rooms; leisure centre on 6th floor; breakfast catering

We received a solidly discounted price at the hotel anyway. Upon arrival, we were immediately upgraded due to availability. The room on the premier floor was brilliant, from its views to the provisions it contained. The staff were all very professional but relaxed and friendly if approached in that manner. Given the basic room tariff via Agoda, the above average cost of 4 stars was readily compensated by all of the add-ons. Consequently, a memorable stay and we have already booked here again for later in the year. Congratulations Novotel and thank you.

Reviewed February 26, 2015

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8.7
Excellent
Asti from Indonesia
Family with young children
Superior King
Stayed 2 nights in January 2014

GREAT STAY IN JAKARTA”

EASY FOR SHOPPING

MY FAMILY AND I WAS HAVING A 2 DAYS HOLIDAY IN JAKARTA, I WAS THINKING OF STAYING AT MANGGA DUA AREA OR NEARBY, A FRIEND RECOMMENDED THIS HOTEL. SINCE THE CHAIN IS REPUTABLE, AND WHEN WE CHECKED IN AT THIS HOTEL, IT WAS FAST AND STAFFS ARE FRIENDLY AND HELPFUL. WILL BE STAYING IN THIS HOTEL WHEN WE COME TO JAKARTA..THANKS NOVOTEL

Reviewed February 10, 2014

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8.3
Excellent
Kian from Malaysia
Business traveler
Superior Twin
Stayed 1 night in February 2014

Another option for Novotel”

not far away from mangga dua, chinese restaurant nearby and easy to go to express way to airport

novotel gajah mada is another option if you cant get novotel mangga dua. it is also near to most of nightlife and chinese restaurant.

Reviewed March 19, 2014

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7.7
Very good
Meisan from Malaysia
Group
Superior King
Stayed 2 nights in August 2013

It was overall a pleasant & comfortable stay”

Located out of the traffic jam zones, centrally located, above average room quality

It was overall a pleasant stay. We put up in Novotel Gajah Mada for 2 nights and was pleasantly surprised to find the room very clean and spacious. It was centrally located and we found it easy to move about in the city and the airport was only 20mins away.

Reviewed September 04, 2013

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