Travelling to Indonesia? Read all updated requirements before you book.
Exterior view, Novotel Lampung Hotel in Bandar Lampung
Superior 1 King Bed Ocean View - Guestroom, Novotel Lampung Hotel in Bandar Lampung
Lobby, Novotel Lampung Hotel in Bandar Lampung
Lobby, Novotel Lampung Hotel in Bandar Lampung
Swimming pool [outdoor], Novotel Lampung Hotel in Bandar Lampung
Fitness center, Novotel Lampung Hotel in Bandar Lampung
Novotel Lampung Hotel

Removed from saved list

8.4

Excellent

814 reviews

814 reviews

View23
Breakfast7
Housekeeping7
See map
See map

8.5

Excellent

Location rating score

Excellent location - 2.4 kilometers from city center
Parking
FREE
Popular landmarks
Condong Island
2.2 km
Thay Hin Bio Temple
2.5 km
Al Furqon Grand Mosque
2.8 km
Boemi Kedaton Mall
5.9 km
Mutun Beach
8.6 km
Closest landmarks
Gunung Kunyit
1.1 km
Stadion Pahoman
1.7 km
Kolam Renang Stadion
1.7 km
Kolam Renang Anak
1.8 km
Begawi park
1.9 km

Novotel Lampung Hotel

136 Jl. Gatot Subroto, City Center, Bandar Lampung, Indonesia, 35226 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the City Center part of Bandar Lampung, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pasir Putih Beach. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Front desk [24-hour]

Airport transfer

Excellent view

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money8.2
Distance to city center2km
Location rating8.5
Nearest airportRadin Inten II Airport (TKG)
Distance to airport24.4 km

Rooms available at Novotel Lampung Hotel

Excellent
Room comfort & quality

8.4

Superior 1 King Bed Ocean View
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Executive Room with 1 King Size Bed Ocean view
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Superior Room with 1 kingsize bed Mountain view
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Excutive Room with 1 King Bed Mountain View
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Superior Room with 2 single beds, Mountain view
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Superior Room with 2 Single Beds, Ocean View
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Executive Room with 2 single beds Mountain View
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Executive King Suite
...
  • Room size: 76 m²/818 ft²
Enter dates to see prices
executive level premier room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Standard Twin Room with Ocean View
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Novotel Lampung Hotel have bars on-site?

Experience your vacation the greatest way possible with Novotel Lampung Hotel's bar and nightclub available right in front of your doorstep for whenever you need a drink or two.

Does Novotel Lampung Hotel offer airport transfer?

Novotel Lampung Hotel provides airport transfer service upon request with an additional charge of 350000 IDR in local currency. To request, check the box on the booking form just before the payment page.

Does Novotel Lampung Hotel provide laundry services?

Yes! Novotel Lampung Hotel offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

What public parks are within range of Novotel Lampung Hotel?

While staying at Novotel Lampung Hotel, indulge in your early morning or evening stroll at nearby park which include pohon, Begawi park, and Mul Meghanai park.

How long do visitors usually stay at Novotel Lampung Hotel?

Verified past guests that have stayed at Novotel Lampung Hotel had an average nightly stay of 1 night at this property.

What do guests love most about Novotel Lampung Hotel?

Verified guests that stayed at Novotel Lampung Hotel have given this property a rating of 8.818 for its excellent facilities as the main highlight for their stay.

What is the typical rating that past Business travelers' have given to Novotel Lampung Hotel?

Past business travelers that have stayed at this property have given Novotel Lampung Hotel an average rating of 8.2. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Group travelers have given to Novotel Lampung Hotel?

Past group travelers that have stayed at this property have given Novotel Lampung Hotel an average rating of 8.2. You can find more detailed customer testimonials and responses by filtering for a specific type of verified travelers down in the review section.

What dining places are close by Novotel Lampung Hotel?

Novotel Lampung Hotel’s local community is City Center which consists of popular restaurants such as Waroeng Diggers, Umah Bone, and Saung Desa.

What is the closest airport to Novotel Lampung Hotel?

The nearest airport to Novotel Lampung Hotel is Soekarno-Hatta International Airport, 169.0 km away.

What people love about Novotel Lampung Hotel

  • 8.8

    Excellent
    Location

    "Nice location"

    GUNAWAN

    |

    July 23, 2023

  • 8.8

    Excellent
    Location

    "Nice location"

    Juliana

    |

    April 25, 2023

  • 10

    Exceptional
    Spaciousness

    "Very confotable hotel with sea view, big room and value of money"

    Joni

    |

    September 13, 2023

Overall rating:

8.4

Excellent
709 reviews
Cleanliness
8.7
Facilities
8.8
Location
8.5
Read all reviews >
What travelers say they love:
Nice hotel with a view.
Anne from Indonesia
Family with young children
More about Novotel Lampung Hotel

More about Novotel Lampung Hotel

Experience Unmatched Comfort and Convenience at Novotel Lampung Hotel

Novotel Lampung Hotel offers a range of facilities that cater to the needs of all guests. From 24-hour room service to a coffee shop and bar, guests can enjoy a variety of food and beverage options. The hotel also offers laundry service, safety deposit boxes, airport transfer, tours, valet parking, and concierge services. The rooms are equipped with air conditioning, a hair dryer, television, mini bar, and satellite/cable TV. Guests can relax and rejuvenate with a massage, hot tub, fitness center, sauna, steamroom, or spa. Wi-Fi is available in public areas and all rooms, and there is a designated smoking area for smokers. Additionally, the hotel offers dry cleaning, express check-in/check-out, BBQ facilities, car hire, luggage storage, karaoke, daily housekeeping, gift/souvenir shop, taxi service, ticket service, and breakfast buffet. Guests can also take advantage of the free car park and fitness center onsite.

Room Types at Novotel Lampung Hotel

Novotel Lampung Hotel in Bandar Lampung, Indonesia offers a variety of room types to suit the needs of every traveler. Guests can choose from the Executive Room with 1 King Bed Mountain View, Executive Room with 1 King Size Bed Ocean view, Executive Room with 2 Single Beds Mountain View, Executive Suite with 1 King-Size Bed, Superior 1 King Bed Ocean View, Superior Room with 1 kingsize bed Mountain view, Superior Room with 2 Single Beds Ocean View, and Superior Room with 2 single beds Mountain view. Each room type is designed to provide comfort and convenience, ensuring a memorable stay for all guests.

Explore Nearby Landmarks and Attractions

Novotel Lampung Hotel is located in the heart of Bandar Lampung and offers easy access to several nearby landmarks and attractions. Guests can visit the Al Furqon Grand Mosque and Masjid Agung Al Furqan, both of which are within a short distance from the hotel. For those interested in exploring the city's cultural heritage, Thay Hin Bio Temple and Krakatau Monument are also located nearby. Nature lovers can enjoy a visit to Condong Island and Taman Kupu-kupu Gita Persada, both of which offer beautiful scenery and a peaceful atmosphere. Additionally, guests can take a short trip to Chandra Super Store for shopping and dining options.

Satisfying Stay with Excellent Staff and Delicious Breakfast

Novotel Lampung Hotel in Bandar Lampung, Indonesia, offers a satisfying stay with excellent staff and delicious breakfast. Guests have raved about the nice view, good hospitality, very clean and quiet rooms, and a nice pool. The breakfast menu is delicious with a variety of options. The hotel is located near the beach and offers a great view of 'Teluk Lampung'. The big rooms are very clean and the overall area of the hotel is spacious. The staff are very nice and friendly, providing excellent service. Overall, Novotel Lampung Hotel offers a great stay for travelers visiting Bandar Lampung, Indonesia.

Experience Unmatched Comfort and Facilities at Novotel Lampung Hotel

Novotel Lampung Hotel in Bandar Lampung, Indonesia has received rave reviews for its exceptional facilities and unmatched comfort. With an overall rating of 8.5, the hotel has scored impressively high in categories like cleanliness, location, and staff performance. Guests have praised the hotel's modern amenities and spacious rooms that offer unmatched comfort. The hotel's facilities, including a fitness center, outdoor pool, and spa, have received an impressive rating of 8.8. While the food and dining category received a rating of 7.3, guests have still raved about the hotel's breakfast buffet. Overall, Novotel Lampung Hotel is a top choice for travelers seeking a luxurious stay with exceptional facilities and comfort.

Show less

Amenities and facilities

Excellent
Facilities

8.8

Most talked about facilities

View

12 mentions

Food & Dining

8 mentions

Breakfast

7 mentions

Swimming Pool

7 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Table tennis
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Satellite/cable channels
  • Telephone

Food and dining

Breakfast options
  • American
  • Asian
  • Halal
  • Vegetarian

Location

136 Jl. Gatot Subroto, City Center, Bandar Lampung, Indonesia, 35226
Excellent
Location

8.5

Airports
  • Radin Inten II Airport (TKG)
    24.4 km
  • Soekarno-Hatta International Airport (CGK)
    170.3 km
Public transportation
  • Terminal Pasar Bawah
    3.8 km
  • Tanjung Karang
    3.8 km
Hospital or clinic
  • skinrachel clinic
    2.2 km
Shopping
  • Boemi Kedaton Mall
    5.9 km
Convenience store
  • Indomaret
    2.7 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Condong Island
    2.2 km
  • Thay Hin Bio Temple
    2.5 km
  • Al Furqon Grand Mosque
    2.8 km
  • Boemi Kedaton Mall
    5.9 km
  • Mutun Beach
    8.6 km
  • Pasir Putih Beach
    12.0 km
  • Sari Ringgung Beach
    13.3 km
  • Pulau Kelagian Island
    22.4 km
  • Pahawang Island
    27.5 km
  • Tanjung Putus Island
    34.0 km
Nearby landmarks
  • Gunung Kunyit
    1.1 km
  • Stadion Pahoman
    1.7 km
  • Kolam Renang Stadion
    1.7 km
  • Kolam Renang Anak
    1.8 km
  • Begawi park
    1.9 km
  • pohon
    2.0 km
  • Condong Island
    2.2 km
  • skinrachel clinic
    2.2 km
  • Mul Meghanai park
    2.2 km
  • Krakatau Monument
    2.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee350000 IDR
  • Distance from city center2km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)210000 IDR
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors16
  • Number of restaurants1
  • Number of rooms 220
  • Year property opened2010

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Lampung Hotel from real guests

Provided by verified guests of Agoda
8.4
Cleanliness8.7
Facilities8.8
Location8.5
Room comfort and quality8.4
Service8.3
Value for money8.2
High score for Bandar Lampung
Rating
9+ Exceptional (109)
8-9 Excellent (56)
7-8 Very Good (80)
6-7 Good (32)
<6 Below Expectation (46)
Time of the year
Mar - May (83)
Jun - Aug (105)
Sep - Nov (45)
Dec - Feb (90)

Show reviews that mention 

Showing 323 verified guest comments
12345
10.0
Exceptional
Silviana from Indonesia
Family with young children
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in January 2023

Best view best service”

Hotel nya nyaman, bersih dan kamar luas.

Reviewed January 19, 2023

See room deals

Dear Silviana, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded January 26, 2023
Novotel Lampung Hotel
10.0
Exceptional
Tina from Indonesia
Family with teens
Superior Room with 1 kingsize bed Mountain view
Stayed 3 nights in March 2021

best hotel in Bandar Lampung”

best view....kind staff...best location...good breakfast...comfort bed..

Reviewed March 16, 2021

See room deals

Dear Tina, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager

Responded March 22, 2021
Novotel Lampung Hotel
9.6
Exceptional
rya from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 1 night in September 2022

Very good hotel”

Good location and view. Comfortable hotel

Reviewed January 25, 2023

See room deals

Dear Rya Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded January 26, 2023
Novotel Lampung Hotel
9.6
Exceptional
Febrini from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 1 night in July 2021

Great stay in Lampung”

Best hotel in lampung, breakfast choice have a lot variations. The taste could be improved but we'll have so many choices from indonesian, western, vegetarian, traditional food, etc. The room is big, the bed so comfy and very big. The parking space is big enough and the location is ok.

Reviewed July 22, 2021

See room deals

Dear Febrini, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded July 23, 2021
Novotel Lampung Hotel
10.0
Exceptional
Prima from Indonesia
Family with young children
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in January 2023

Exceptional”

Worth it 👍

Reviewed January 12, 2023

See room deals

Dear Prima, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded January 26, 2023
Novotel Lampung Hotel
10.0
Exceptional
Felix from Indonesia
Family with teens
Superior Room with 2 single beds, Mountain view
Stayed 2 nights in February 2021

Review”

Best Place.. Best Facility.. Best Staff

Reviewed February 15, 2021

See room deals

Dear Felix, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy, General Manager

Responded February 15, 2021
Novotel Lampung Hotel
9.2
Exceptional
Gabe from Indonesia
Couple
Superior Room with 1 kingsize bed Mountain view
Stayed 2 nights in December 2022

Great Hotel”

Hotel nice n good but maybe for facilities such spa, sauna should have also for woman

Reviewed January 02, 2023

See room deals

Dear Gabe Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded January 26, 2023
Novotel Lampung Hotel
10.0
Exceptional
Afif from Indonesia
Family with young children
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in November 2020

Good”

Bagus, sayangnya jauh dr kulineran

Reviewed May 02, 2021

See room deals

Dear Afif, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded July 23, 2021
Novotel Lampung Hotel
10.0
Exceptional
Lila from Indonesia
Business traveler
Superior Room with 2 single beds, Mountain view
Stayed 1 night in February 2021

Exceptional”

Perfect hotel for bussines and vacation.

Reviewed February 02, 2021

See room deals

Dear Lila Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager

Responded February 15, 2021
Novotel Lampung Hotel
9.6
Exceptional
Andi from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 1 night in February 2020

Ocean view”

The hotel is located at the city center. It has ocean and mountain views. A very good view. The breakfast is delicious.

Reviewed February 26, 2020

See room deals

9.2
Exceptional
FEBRINA from Indonesia
Business traveler
Superior 1 King Bed Ocean View
Stayed 1 night in March 2022

Lux hotel, meals need more improvement”

Meals need more improvement. In taste and variety. We had 2 days meetings, the coffee breaks snack so basic. Cakes and cakes. Better have fresh fruits.

Reviewed March 04, 2022

See room deals

Dear Febrina, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded April 07, 2022
Novotel Lampung Hotel
8.8
Excellent
astri from Indonesia
Family with teens
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in May 2022

Good hotel”

Good room, swimmibg pool, have sauna ana warm pool but only for men Location are not in the city..but still not far. Sea view is good

Reviewed June 08, 2022

See room deals

Dear Astri, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded June 28, 2022
Novotel Lampung Hotel
8.4
Excellent
akhyar from Indonesia
Business traveler
Superior Room with 1 kingsize bed Mountain view
Stayed 2 nights in December 2021

Great facilities and breakfast”

Pros: huge pool, nice gym and sauna, comfy big bed, mouth-watering breakfast with lots of choices, fantastic sea view Cons: -

Reviewed December 06, 2021

See room deals

7.2
Very good
Kim from Australia
Couple
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in August 2022

Needs better quality food”

Our room was very spacious and absolutely lovely. The hotel was very clean but just lacked a vibe for western travellers. The pool should offer drinks and bar snacks for relaxing by the pool. The pool attendant was very accommodating and made it happen for us by getting a waiter to come down but the process felt a little disjointed. The buffet breakfast which was included was very poor in quality for a Novotel ie pancakes and waffles were cold and predominately Asian hot options that looked like the were from the dinner buffet the night before. No egg options at all which seemed very strange. We also ordered a pizza and bruschetta for dinner thinking it was a safe option but they were more like a frozen pizza.definitely not the food quality I’ve had at other Novotels. Also beware everything you order attracts an additional 20% for various service taxes. I understand that I am a guest in an eastern country but was left a little disappointed as I was definitely being charged full western hotel prices…which I’m happy to pay if the quality fits.

Reviewed August 25, 2022

See room deals

Dear Kim, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded September 19, 2022
Novotel Lampung Hotel
8.0
Excellent
raymond from Indonesia
Business traveler
Superior 1 King Bed Ocean View
Stayed 2 nights in August 2022

good value hotel ”

Good value for 4star hotel

Reviewed August 11, 2022

See room deals

Dear Raymond, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded August 23, 2022
Novotel Lampung Hotel
7.6
Very good
Ricky from Indonesia
Family with young children
Superior Room with 2 Single Beds, Ocean View
Stayed 2 nights in April 2021

Bad key room system for family w/ children”

We have booked 3 rooms for our family , including kids. For using the lift, the roomkeys system works only for certain level and unfortunately, our 3 rooms were spreads in 3 levels. We got a big problem to run from one to another room, the marketing staffs promise us to arrange the 3 rooms in the same level. But it didn’t happened. It was terrible to booked 2or more rooms for family travellers.

Reviewed April 05, 2021

See room deals

Dear Ricky, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded July 23, 2021
Novotel Lampung Hotel
7.6
Very good
Ricky from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 2 nights in April 2021

Bad roomkey system”

We booked 3 rooms for our family with children. The Lift is using a roomkey system and can stop only according the the room level. The problem began , when we want run from one room to onother room, since our 3 rooms located in 3 different levels. The marketing staffs promise us to arrange the 3 rooms in 1 level, but it was not happened.

Reviewed April 05, 2021

See room deals

Dear Ricky, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded July 23, 2021
Novotel Lampung Hotel
7.2
Very good
Jemmy from Indonesia
Business traveler
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in June 2022

Very good”

Breakfast is below standard. Cleanliness is standard. Good facilities

Reviewed June 23, 2022

See room deals

Dear Jemmy, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded June 28, 2022
Novotel Lampung Hotel
6.4
Good
Chunliadi from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 2 nights in March 2022

Good”

Clean hotel but need to improve sound protection in guest room, we can heard sound of knocking/chair from above room also we can heard someone in beside room turn on-off lamp etc … Hotel only gave 1 room key , it’s troublesome when need to checking-taking care children in other room and/or need to go out room & use lift while wife in the room.

Reviewed March 28, 2022

See room deals

Dear Chunliadi, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded April 07, 2022
Novotel Lampung Hotel
6.0
Gin from Singapore
Business traveler
Executive Room with 1 King Size Bed Ocean view
Stayed 3 nights in December 2022

Average for a Novotel”

Average for a Novotel

Reviewed December 29, 2022

See room deals

Dear Gin Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded January 26, 2023
Novotel Lampung Hotel
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss