Novotel Lombok Resort & Villas in Indonesia - Room Deals, Photos & Reviews
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
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Deluxe Terrace Room - Room plan Novotel Lombok Resort & Villas
Deluxe Terrace Room - Room plan
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Lobby Novotel Lombok Resort & Villas
Lobby
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Interior view Novotel Lombok Resort & Villas
Interior view
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Beach Novotel Lombok Resort & Villas
Beach
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Excellent
Location
8.0
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Novotel Lombok Resort & Villas

Excellent location
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Excellent
From 902 reviewsSee what guests said
8.0
Recommended by 83% of guests
Value for money7.5
Distance to city center50km
Location rating8.0
Nearest airportLombok International Airport (LOP)
Distance to airport17.1 km
Has restaurantYes
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.3
Excellent
Room comfort & quality
Deluxe Family Terrace
Deluxe Family Terrace
...
  • Garden view
  • 66 m²/710 ft²
  • 2 king beds and 2 sofa beds
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Superior Twin Beds
Superior Twin Beds
...
  • Garden view
  • 29 m²/312 ft²
  • 2 single beds
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Superior Family Room
Superior Family Room
...
  • Garden view
  • 58 m²/624 ft²
  • 2 king beds and 2 sofa beds
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Private Villa
Private Villa
...
  • Garden view
  • 57 m²/614 ft²
  • 1 king bed and 1 sofa bed
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Superior King Bed
Superior King Bed
...
  • Garden view
  • 29 m²/312 ft²
  • 1 king bed and 1 sofa bed
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Private Pool Villa One Bedroom
Private Pool Villa One Bedroom
...
  • Pool view
  • 57 m²/614 ft²
  • 1 king bed and 1 sofa bed
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Deluxe King Room
Deluxe King Room
...
  • Garden view
  • 33 m²/355 ft²
  • 1 king bed and 1 sofa bed
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garden pool villa
garden pool villa
...
  • Garden view
  • 57 m²/614 ft²
  • 1 king bed and 1 sofa bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • 33 m²/355 ft²
  • Shower
  • 2 single beds
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Villa Hot Deal
Villa Hot Deal
...
  • Garden view
  • 57 m²/614 ft²
  • 1 double bed and 1 king bed
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More about Novotel Lombok Resort & Villas

More about Novotel Lombok Resort & Villas

"Good facilities ,service , view and best in the area"

Reviewed April 11, 2016

Kristianto from Indonesia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Really good service, nice rooms, beautiful location...."

John from United Kingdom

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Solo traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (902)Booking.com Reviews (593)
8.0
Cleanliness8.4
Facilities8.0
Location8.0
Room comfort and quality8.3
Service8.3
Value for money7.5
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Showing 821 verified guest comments
12345
9.2
Exceptional
Rodney from United States
Family with young children
Deluxe King Room
Stayed 3 nights in March 2018
Best resort hotel in Kuta, Lombok”
This was our second stay here. We really enjoy this place as we have a 2 year old and wanted a place with a pool and safe to run around. The kids club lady was super and remembered us from before! Will come again.
Reviewed August 13, 2018
8.4
Excellent
Meichel from Indonesia
Solo traveler
Superior King Bed
Stayed 2 nights in April 2018
The only 4star hotel in Kuta Mandalika ”
its the only one, 4 star hotel in Kuta Mandalika.
Reviewed July 27, 2018
9.2
Exceptional
Priskila from Indonesia
Family with teens
Superior Twin Beds
Stayed 2 nights in June 2018
great view”
resort with amazing view
Reviewed June 23, 2018
3.2
jessie from Australia
Couple
Superior King Bed
Stayed 3 nights in May 2018
If it wasn’t for the lack of choice of hotels in the area, I wouldn’t have picked it. Won’t return”
pro: the hotel is sitting on a beach, in saying so, out of our 4 days stay there, we might have spent only 2 hours on the beach due to course sand and the constant haggling by local vendors. We also had 2 amazing sasak massage on our first night. Major con: the hotel needs some serious update. It reminded me of staying a club med resort but in the 90s. The bath towels looked like they haven’t been replaced since the 90s, the bathroom was poorly cleaned and maintained, ants crawling on the bed side table, the telephone was so dirty it literally smelled. You’d think with Novotel being a major hotel chain, they’d would have some sort of housekeeping checklist, or maybe they do, but they never used it? The first night they forgot to replace the empty tissue box, the second night they didn’t clean the phone like I’ve reminded them to, the third night it was a missing towel. At that point, I wasn’t even surprised anymore. My list goes on however it looks like I’m running out of space
Reviewed May 15, 2018
8.4
Excellent
KHAIRUL from Malaysia
Family with young children
Superior King Bed
Stayed 1 night in April 2018
Should have stayed longer”
Nice way to end my trip to Lombok, wish I stayed here for at least 2 nights because I wanted to stay in a hotel close to the airport.
Reviewed May 01, 2018
Dear KHAIRUL, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback! We are pleased to know that your stay has been very good one, and that we are pleased to read that you particularly liked our facilities. Thank you again and we do hope to welcome you back for an even better experience. Regards, Robby Irawan Asst. Guest Experience Manager
Responded May 03, 2018
Novotel Lombok Resort & Villas
4.8
LI from Singapore
Couple
Superior King Bed
Stayed 2 nights in April 2018
Cannot recommend it ”
We stayed for two nights however I would find it difficult to recommend it to friends. - Breakfast buffet was very ordinary (i.e only one choice of fresh fruit juice available) - Hotel activities (i.e weaving "class" & night market - to find out that it was conducted by the local vendors who were trying to sell coconuts, pineapples, handmade bracelets etc), yoga classes not complimentary - Pool: Small for such a big establishment - Beach: Murky water - not great for swimming or snorkelling (equipment rental only free for 1 hr) I recommend everybody to think twice before staying here. You can get much better accomodation, quality and food for better at the same rate or cheaper .
Reviewed April 27, 2018
Dear LI, Greetings from Novotel Lombok Resort and Villas! Thank you for taking your time to send us your feedback! Firstly, we would like to express our sincerest apologize for disappointment you have been through during your stay at our resort. We are really sorry to know that our facilities did not meet your expectations and that we are sorry to read that your breakfast experience was not really good. Please rest assured, that I have shared your feedback to entire team for us to take appropriate action. Again we sorry for all your inconveniences and we do hope to welcome you back and provide a better service. Regards, Robby Irawan Asst. Guest Experience Manager
Responded May 03, 2018
Novotel Lombok Resort & Villas
8.4
Excellent
Glenn from United States
Solo traveler
Superior Room with breakfast
Stayed 1 night in April 2018
Favorite place in Lombok”
Great facilities, beach and berugaqs were the highlight. Room is nice and the restaurants in Kuta are pretty good now.
Reviewed April 09, 2018
Dear Glenn, Greetings from Novotel Lombok Resort and Villas! Thank you for taking your time to send us your feedback! We are glad to know that your stay was very good and that our resort become your favorite place in Lombok. Thank you again for your feedback and we do hope to welcome you back soon! Regrads, Robby Irawan Asst. Guest Experience Manager
Responded April 26, 2018
Novotel Lombok Resort & Villas
9.2
Exceptional
Anne from United Kingdom
Family with teens
Superior King Bed
Stayed 4 nights in March 2018
Stunning beach, Superb staff, Recommend”
We stayed 4 nights at the Novotel. The private beach overlooks a stunning view. There are comfortable pondoks & sunbeds for guest use. The staff cannot do enough to assist. Excellent meals at the restaurant for dinner & breakfast. Lunch can be served at the beach. The hotel organised a superb day out for us to snorkel at Gili Nanggu with a driver called Medi who was so helpful. Really relaxing time. Thoroughly recommend it.
Reviewed March 31, 2018
Dear Anne, Warm greeting from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback! We are pleased to know that your stay was excellent and that we are delighted to our staffs were able to make you feel welcomed and valued. Thank you again for your kind recommendation and we certainly hope to welcome you for another better experience. Regards, Robby Irawan Asst. Guest Experience Manager
Responded April 26, 2018
Novotel Lombok Resort & Villas
9.6
Exceptional
mahmoud from Egypt
Couple
Superior King Bed
Stayed 3 nights in March 2018
Paradise”
Superb hotel for relaxing, sandy beach with magnificent view, Tasty food with wide variation in both breakfast and dinner
Reviewed March 21, 2018
Dear mahmoud , Warm greeting from Novotel Lombok Resort and Villas! It is our pleasure to know that you had enjoyable stay at our resort and that you particularly loved our facilities. As well as we are glad to know that you had great experience throughout our foods. Thank you again and we hope to see you soon! Regards, Robby Irawan Asst. Guest Experience Manager
Responded April 26, 2018
Novotel Lombok Resort & Villas
9.6
Exceptional
yusi from Indonesia
Couple
Superior King Bed
Stayed 2 nights in February 2018
Exceptional”
Wonderful upgraded! Thank you so much. This is an amazing hotel and it was a great pleasure. We were very pleased with our room and put us there no extra charged and the views are amazing from there.
Reviewed February 27, 2018
Dear Yusi, Greetings from Novotel Lombok Resort and Villas! Thank you for taking your time to send us your feedback! We are pleased to know that your stay was wonderful and that it is our great pleasure to know that you loved our facilities. Thank you again for your kind feedback and we hope to welcome you back for an even better experience. Regards, Robby Irawan Asst. Guest Experience Manager
Responded April 26, 2018
Novotel Lombok Resort & Villas
7.6
Very good
Rodney from United States
Family with young children
Deluxe King Room
Stayed 5 nights in October 2017
Nicest place to stay in Kuta, Lombok ”
Really nice stay. Had lots of fun. Room was a bit small but comfortable. Food really good, facilities nice. Just a bit expensive.
Reviewed February 05, 2018
Dear Rodney , Greeting from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback! We are delighted to know that you had a really nice stay with us and that you particularly liked and enjoyed facilities provided by our team. Thank you again for your feedback and we hope to see you soon! Regards, Robby Irawan Asst. Guest Experience Manager
Responded April 26, 2018
Novotel Lombok Resort & Villas
7.6
Very good
Seong from Malaysia
Family with teens
Superior Family Room
Stayed 1 night in December 2017
Formation of small islands at the sea front of the hotel”
The hotel has its own private beach. Very beautiful scenary surrounding the hotel. You can watch the sea waves at a comfortable area in the hotel. If you want to be away from the busy city, this is the hotel to stay.
Reviewed December 22, 2017
Dear Seong, We very much appreciate and thank you for taking your precious time to evaluate your stay at Novotel Lombok Resort & Villas. It is always a great pleasure to receive feedback from our valued guests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will make sure your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager
Responded December 27, 2017
Novotel Lombok Resort & Villas
10.0
Exceptional
Pheobe from Malaysia
Couple
Superior King Bed
Stayed 1 night in October 2017
Very good”
I recommand this hotel to everybody who wants to rest on their vacation. It's a little paradise!
Reviewed October 26, 2017
Dear Ms. Pheobe, Many Thanks for such fantastic feedback! On behalf of the entire Novotel team, please accept our sincerest gratitude for leaving us comment. The team here is so proud of the facilities and services we are able to provide for our guests and it is always great to see that these are appreciated. Once again, thank you for choosing us for your valuable holiday in Lombok! We look forward to welcoming you back here again. Best regards, Jan Kroeckel General Manager
Responded October 31, 2017
Novotel Lombok Resort & Villas
8.8
Excellent
Mohammad from Indonesia
Family with young children
Superior Family Room
Stayed 2 nights in September 2017
Hotel with great facilities and view”
Stay here for 2 nights, overall had a great experience. You can do a lot of things here, because there are so many facilities you can do with your family. The hospitality of the staff also great, make your stay more pleasant. But the location of the hotel is too far from the city, also no taxi standby in the hotel for you to go out and looking for food, there are rent car available to get you out, but no fixed price. Therefore you need to lunch and dinner inside the hotel, which is the pricelist is expensive. Anyhow, had a great experience during stay here, watching sunset and take a relax in the beach is things that you can't forget.
Reviewed October 13, 2017
Dear Mr. Mohammad, Many Thanks for such fantastic feedback! On behalf of the entire Novotel team, please accept our sincerest gratitude for leaving us the comment.The team here is so proud of the facilities and services we are able to provide for our guests and it is always great to see that these are appreciated. Once again, thank you for choosing us for your valuable holiday in Lombok! We very much look forward to welcoming you back here again. Best regards, Jan Kroeckel General Manager
Responded October 31, 2017
Novotel Lombok Resort & Villas
8.4
Excellent
Irene from Australia
Couple
Superior King Bed
Stayed 7 nights in September 2017
Relaxing location with amazing beach”
The resort is in a beautiful but remote spot so that unfortunately nearby kuta lombok cant be reached on foot. The native style decor was enjoyable. Our room was very comfortable, clean and well maintained and reached via a well ventilated corridor cooled by ocean breezes. Beach and pools were fantastic with many seating options usually easily obtained. Good swimming beach until tide went out and delicious breakfasts. Meals and drinks were on the expensive side (++) and not particularly tasty so we sometimes ate in town. We cant speak highly enough of the staff - helpful, organised, well-trained, cheerful, capable personable and hard working. I would stay here again
Reviewed September 30, 2017
Dear Ms. Irene, Many Thanks for such fantastic feedback! On behalf of the entire Novotel team, please accept our sincerest gratitude for leaving us the comment.. The team here is so proud of the facilities and services we are able to provide for our guests and it is always great to see that these are appreciated. Once again, thank you for choosing us for your valuable holiday in Lombok! We very much look forward to welcoming you back here again. Best regards, Jan Kroeckel General Manager
Responded October 31, 2017
Novotel Lombok Resort & Villas
5.6
Theera from Thailand
Couple
Superior King Bed
Stayed 1 night in September 2017
Disappointed.”
Room condition is average, it is not great. Hot water have to wait very long. Pathway is very diffical to walk especially during the night. Bad show during the dinner especial sound system is very bad. Unfriendly for disable people. Staff is friendly. Overall is disappointed and is not worth what we have paid.
Reviewed September 17, 2017
Dear Theera, Thank you for taking the time to tell us about your experience at Novotel Lombok Resort & Villas. We apologize that experience did not meet your expectations. Please allow me to express my sincerest apologies.Your detailed feedback has been shared to our team, and proper actions have been done to ensure that it will not happen again. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and I am glad that you will give us the opportunity to provide better services in the near future. We look forward to welcoming you back soon. Sincerely, Jan Kroeckel General Manager
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Novotel Lombok Resort & Villas
6.0
arunan from United Kingdom
Couple
Superior King Bed
Stayed 2 nights in August 2017
Basic rooms.. expensive resort and bland food ”
Room had no options to open the windows and the central AC system is old.. Room had a very bad smell. Beach is not the best and there's much better beaches around Kuta. Drinks and Food prices are expensive for Kuta. Better accommodation options around Kuta.
Reviewed September 06, 2017
Dear Mr. Arunan, Thank you for taking the time to tell us about your experience at Novotel Lombok Resort & Villas.We apologize if your experience did not meet your expectations, and please allow me to express my sincerest apologies. Your feedback has been well shared with our team and proper actions have been done to make immediate improvement. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns, and I am glad that you will give us the opportunity to provide better services in the near future. We look forward to welcoming you back soon. Sincerely, Jan Kroeckel General Manager
Responded September 25, 2017
Novotel Lombok Resort & Villas
8.0
Excellent
Eddo from Indonesia
Couple
Superior King Bed
Stayed 1 night in July 2017
Nice Hotel with private beach”
We love the private beach and the facilities of the resort. The facilities are very well maintained, and this is the best Novotel in Indonesia.
Reviewed August 16, 2017
Dear Mr. Eddo, Thank you very much for your fantastic review on your recent stay with us. We very much appreciate and thank you for choosing us as your valued holiday destination. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will make sure your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager
Responded September 25, 2017
Novotel Lombok Resort & Villas
9.6
Exceptional
Fatimah from Malaysia
Family with teens
Superior Twin Beds
Stayed 2 nights in July 2017
Excellent Villa with private pool”
Love the Villa set up and ambiance. Very clean and tidy resort. The staff were friendly and helpful. Always looking forward to their breakfast buffet. Lots of spread, from local to Western cuisine. The breakfast area was facing the sea area and mountains and the waves of the sea were breathtaking. This resort is what it takes to be a "holiday and peaceful" place to be for singles, married couples and families. The "set-back" was the road leading to the resort. It was under construction and maintenance, and the rude there wad quite "bumpy" and "time consuming". The resort us about 20km from Mataram city, in whuch the ride thete wirh private car was quite costly. Taxi was a "rare side" at this area, except coming from Mataram city. Overall, we live Novotel Resort and Villa as the ultimate resting and holidaying place for our families.
Reviewed August 03, 2017
Dear Fatimah, Thank you very much for taking your precious time to write the feedback on your stay.I am delighted to hear that you enjoyed your holiday at our beautiful resort. At Novotel Lombok, we always strive to maintain our standard of services and products into high level to meet our guest satisfaction. Once again, we thank you very much for your review, and we are looking forward to welcoming you back at the resort. Kind Regards, Jan Kroeckel General Manager
Responded September 25, 2017
Novotel Lombok Resort & Villas
8.8
Excellent
Erin from Malaysia
Group
Superior King Bed
Stayed 1 night in July 2017
Great resort to rest & relax with great facilities & friendly/helpful staff”
No life or nearby shops, cafes, etc. outside of resort
Reviewed July 26, 2017
12345
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