Novotel Makassar Grand Shayla Hotel
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Superior Double
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Interior view
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Interior view
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Location
Excellent
8.5
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Novotel Makassar Grand Shayla Hotel

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Excellent
From 207 reviewsSee what guests said
8.2
  • Airport transfer

  • 870 meters to the beach

  • Free Wi-Fi in all rooms

  • Air conditioning

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Room choices
8.7
Excellent
Room comfort & quality
Superior Double
...
  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Executive Room
...
  • Ocean view
  • 31 m²/334 ft²
  • 1 queen bed
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Deluxe Room
...
  • 30 m²/323 ft²
  • Shower
  • 1 double bed
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Deluxe Room 2 Single Beds
...
  • 30 m²/323 ft²
  • Shower
  • 2 single beds
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Superior Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Premiere Twin
...
  • Ocean view
  • 28 m²/301 ft²
  • 1 single bed
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More about Novotel Makassar Grand Shayla Hotel

An overview

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Nearest essentials

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Guest policies

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Real reviews from real guests

Agoda Reviews (207)Booking.com Reviews (144)
8.2
Excellent
Filter by guest type:
Cleanliness8.3
Facilities8.0
Location8.5
Room comfort and quality8.7
Service8.0
Value for money8.2
Provided by verified guests of Agoda
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Showing 134 verified guest comments
12345
10.0
Olyvia from Indonesia
Couple
Superior Twin
Stayed 3 nights in March 2018
Bersih”
Lokasi strategis
Reviewed March 30, 2018
8.8
iskandarinata from Indonesia
Family with teens
Superior Twin
Stayed 1 night in January 2018
Excellent”
please improve your staff hospitality
Reviewed February 09, 2018
Dear Iskandarinata, Thank you for taking the time to sent your kind score rating of Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However reviewing your feedback, may i know in deeply what is your detail dissatisfaction experience during your stay, than i can make accurate action to fix the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
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Novotel Makassar Grand Shayla Hotel
7.6
David from Australia
Business traveler
Superior Twin
Stayed 1 night in October 2017
DJP Makassar”
Good corporate hotel
Reviewed January 05, 2018
Dear David, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for your kind score rating, really appreciate. Convince that these feedback will encourage all team to continuing and maintain the level of service. Again, thank you for your sharing and we wish to welcoming you back in the near future. Sincerely, Front Office Manager
Responded January 30, 2018
Novotel Makassar Grand Shayla Hotel
8.0
David from Australia
Business traveler
Superior Double
Stayed 2 nights in November 2017
DJP Makassar”
Quality as expected
Reviewed January 05, 2018
Dear David, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the kind score rating, really appreciate. Convince that these feedback will encourage all team to continuing and maintain the level of service. Again, thank you for your sharing and we wish to welcoming you back in the near future. Sincerely, Front Office Manager
Responded January 30, 2018
Novotel Makassar Grand Shayla Hotel
7.2
Thiris from Singapore
Couple
Superior Double
Stayed 1 night in December 2017
Nice New Hotel”
NA
Reviewed January 03, 2018
Dear Thiris, Thank you for taking the time to sent us your kind score regarding your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However reviewing your feedback score, may i know in deeply what is your dissatisfaction experience during your stay, than i can make accurate action to fix the problem. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
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Novotel Makassar Grand Shayla Hotel
7.6
Rizkia from Indonesia
Family with young children
Superior Double
Stayed 3 nights in August 2017
Very good”
I already stated that I requested for a non smoking room since I was travel with an infant yet they gave me a smoking room when I checked in which no wonder that the overall room was smell like a heavily smoker stayed there for days before. The front office staff couldn't accommodate us well, but the overall stay was good.
Reviewed December 07, 2017
Dear Rizkia, Thank you for taking timr to tell us about yout experience at Novotel Makassar. Please accept our sincere apologize for inconvience due to we could not accomodate your non smoking room request for that day. We appreciate your sharing concern, and we hope to welcome you again in Novotel Makassar with better experience that your last visit. Sincerely, Front Office Manager
Responded December 31, 2017
Novotel Makassar Grand Shayla Hotel
8.0
Indrawati from Indonesia
Couple
Deluxe Room 2 Single Beds
Stayed 1 night in November 2017
Location and price”
the location is in middle of Makassar city, close to everywhere. the hotel still consider new and so the facilities still okay. price is reasonable and i like the environment.
Reviewed November 14, 2017
Dear Indrawati, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for kind review of Novotel Makassar, really appreciate. I was delighted that your enjoyed our location and all facilities, convince that these feedback will encourage all team to continuing and maintain the level of service. Again, thank you for your sharing and we wish to welcoming you back in the near future. Sincerely, Front Office Manager
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Novotel Makassar Grand Shayla Hotel
10.0
Astranivari from Indonesia
Business traveler
Superior Double
Stayed 2 nights in November 2017
Good for business stay”
I stayed for business trip and the location is very strategic. will definitely stay here again
Reviewed November 13, 2017
Dear Astranivari, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the full score and great comment, really appreciate.I was delighted to read that you enjoyed your stay with us, it is our priority to maintain quality of service at all level. Again thank you and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
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Novotel Makassar Grand Shayla Hotel
10.0
Astranivari from Indonesia
Solo traveler
Superior Double
Stayed 2 nights in November 2017
Will be staying here again”
I love staying here, staffs are pleasant and very helpful.
Reviewed November 13, 2017
Dear Astranivari, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the full score and great comment, really appreciate.I was delighted to read that you enjoyed your stay with us and enjoyed our staff friendliness, it is our priority to maintain quality of service at all level. Thank you for your sharing and we wish to welcoming you back in the near future Sincerely, Front Office Manager Front Office Manager
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Novotel Makassar Grand Shayla Hotel
8.4
Miranti from Indonesia
Family with teens
Deluxe Room
Stayed 3 nights in October 2017
Excellent”
Yes, I and my daughter enjoyed our stay. The food, nice and helpful staffs, good coffee at the lobby, spacious room. Small things bothering us were : elevator always warm and we have to ask for towels. Even upon our arrival, there was no towel.
Reviewed November 03, 2017
Dear Miranti, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
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Novotel Makassar Grand Shayla Hotel
12345
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