Novotel Makassar Grand Shayla Hotel
Superior Double Novotel Makassar Grand Shayla Hotel
Lobby Novotel Makassar Grand Shayla Hotel
Interior view Novotel Makassar Grand Shayla Hotel
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8.2
Excellent
/10
(285 reviews)See what guests said
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8.5
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • Mandala Monument180 m
  • Rumkit Tkii Pelamonia530 m
  • Gelael Supermarket610 m
  • Karebosi Square620 m
  • Taman Anggrek Clara Bundt650 m
  • Mitra Husada660 m
  • Rumah Sakit Mitra Husada670 m
  • Rumah Sakit Rs Tht Mitra Husada670 m
  • Sulawesi Tourism Information Centre740 m
  • Cybernet790 m
  • Free Wi-Fi

    Novotel Makassar Grand Shayla Hotel

    Jalan Charil Anwar No. 28, Makassar City Center, Makassar, Indonesia, 90115 - See map
    "Very good breakfast, good swimming pool"
    Kurt - June 25, 2016
    Exceptional reputation
    Recommended by 96% of guests
    Excellent comfort
    8.7 room quality and comfort
    • Airport transfer

    • 870 meters to the beach

    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    This property is in high demand!

    Booked 12 times

    Property ranking|Compared to 627 Makassar properties
    See all rankings
    Room comfort score
    8.7/10
    Review score - United States
    8.7/10
    Cleanliness score
    8.4/10
    Service score
    8.1/10
    Better than
    99
    %
    of Makassar properties
    Better than
    98
    %
    of Makassar properties
    Better than
    97
    %
    of Makassar properties
    Better than
    96
    %
    of Makassar properties
    Value for money8.2
    Distance to city center00KM
    Location rating8.5
    Nearest airportSultan Hasanuddin International Airport (UPG)
    Distance to airport16.3 km

    Rooms available at Novotel Makassar Grand Shayla Hotel

    8.7
    Excellent
    Room comfort & quality
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 1 double bed
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    Superior Double
    Superior Double
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 31 m²/334 ft²
    • Ocean view
    • 1 queen bed
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    Premiere Twin
    Premiere Twin
    ...
    • Room size: 30 m²/323 ft²
    • Ocean view
    • 1 single bed
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    Superior Twin
    Superior Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
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    Deluxe Room 2 Single Beds
    Deluxe Room 2 Single Beds
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 60 m²/646 ft²
    • Shower
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    Run of House
    Run of House
    ...
    • Shower
    Enter dates to see prices
    Superior Room, 2 Single Beds
    Superior Room, 2 Single Beds
    ...
    • Shower
    Enter dates to see prices
    DELUXE ROOM, 2 Single Beds
    DELUXE ROOM, 2 Single Beds
    ...
    • Shower
    Enter dates to see prices

    What people love about Novotel Makassar Grand Shayla Hotel

    • 7.6
      Very good

      "The walk way on every floor is nice and bright."

      Jin

      |

      November 21, 2018

    • 8.0
      Very good
      Location

      "This hotel is nice and good location"

      yulidiana

      |

      October 21, 2016

    • 9.6
      Exceptional

      "Food was great."

      Judhi

      |

      May 6, 2017

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    More about Novotel Makassar Grand Shayla Hotel

    More about Novotel Makassar Grand Shayla Hotel

    9.2
    Exceptional

    "Great location, great services, comfortable big bed, clean r..."

    Tiffany

    |

    October 9, 2018

    An overview

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    What they offer

    10.0
    Exceptional
    Breakfast

    "Love the room, breakfast was nice and great staff."

    SITI F.

    |

    November 9, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Novotel Makassar Grand Shayla Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (285)Booking.com Reviews (88)
    8.2
    /
    10
    Cleanliness8.4
    Facilities8.0
    Location8.5
    Room comfort and quality8.7
    Service8.1
    Value for money8.2
    Rating
    9+ Exceptional (50)
    8-9 Excellent (25)
    7-8 Very Good (49)
    6-7 Good (11)
    <6 Below Expectation (20)
    Time of the year
    Mar - May (54)
    Jun - Aug (39)
    Sep - Nov (31)
    Dec - Feb (31)
    All languages
    All guests (285)
    All room types

    Show reviews that mention 

    Showing 155 verified guest comments
    12345
    5.2
    Yong from Malaysia
    Business traveler
    Deluxe Room 2 Single Beds
    Stayed 3 nights in July 2019

    Cleanliness Lacking”

    For a Novotel Hotel, this is lacking in cleanliness. When there is crowd refilling of items at breakfast is slow.

    Reviewed July 21, 2019

    Dear Mr. Yong, Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. Also please accept our sincerest apology regarding the cleanliness and slow refilling of Breakfast's Buffet. We will ensure same issue will not happen in your next stay We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Sincerely, Front Office Manager

    Responded July 23, 2019
    Novotel Makassar Grand Shayla Hotel
    10.0
    Exceptional
    julius from Indonesia
    Business traveler
    Deluxe Room 2 Single Beds
    Stayed 1 night in April 2019

    Exceptional”

    Clean hotel and very helpful staff. Very good location for Makassar culinary experience

    Reviewed June 29, 2019

    Dear Mr. Julius, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest Regards, Front Office Manager

    Responded July 01, 2019
    Novotel Makassar Grand Shayla Hotel
    9.2
    Exceptional
    Azman
    Solo traveler
    Superior Double
    Stayed 2 nights in January 2019

    Excellent hotel”

    Great hotel to stay.Service from the staff was excellent..Room was well maintained and clean.I will definitely recommend this hotel to visitor.Only setback is the location of the hotel which is a bit far from Losari Beach(about 15mins walk) although its within walking distance.

    Reviewed January 22, 2019

    Dear Mr Azman, Thank you for sharing your remarkable experience and it is gratifying to learn that you have had a pleasant experience during your stay with us. Sincerely, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    9.2
    Exceptional
    Virginia from Singapore
    Business traveler
    Premiere Twin
    Stayed 2 nights in July 2018

    Very professional and friendly”

    All staff from check-in to management to housekeeping were very friendly and helpful. Pool was under maintenance and I was offered option of using pool in sister hotel with transport arranged by hotel. Very prompt arrangement. Food both breakfast and room service were very good. Only down side is the extreme slowness from housekeeping. Took 40 minutes to deliver iron and another 20 minutes to deliver the board. Still the housekeeping staff could smile at me when I got upset with long waiting time to deliver despite follow-up calls.

    Reviewed August 10, 2018

    Dear Virginia, Thank you for taking the time to sent your kind score rating of Novotel Makassar Grand Shayla. I was delighted to read that you enjoyed our staff friendliness and our food quality, it is our priority to maintain quality of service at all level. Despite of all, please extend our sincere apologize due to your experience did not meet your expectations in regard to the housekeeping service delayed and our pool maintenance during your stay period. Please rest assured that we will take an accurate action to fix the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Sincerely, Front Office Manager

    Responded August 30, 2018
    Novotel Makassar Grand Shayla Hotel
    8.4
    Excellent
    Miranti from Indonesia
    Family with teens
    Deluxe Room
    Stayed 3 nights in October 2017

    Excellent”

    Yes, I and my daughter enjoyed our stay. The food, nice and helpful staffs, good coffee at the lobby, spacious room. Small things bothering us were : elevator always warm and we have to ask for towels. Even upon our arrival, there was no towel.

    Reviewed November 03, 2017

    Dear Miranti, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

    Responded November 03, 2017
    Novotel Makassar Grand Shayla Hotel
    9.6
    Exceptional
    Judhi from Indonesia
    Solo traveler
    Superior Double
    Stayed 2 nights in April 2017

    Location Location and Location”

    I had a dentist appointment what I stayed at Novotel Makassar. All within walking distance. Food was great. The room was peaceful and quiet. As I expected for Novotel. All staff were really kind and helpful. I will definitely stay again in Novotel Makassar for my next visit to Makassar. Judhi

    Reviewed May 06, 2017

    Dear Judhi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Manager

    Responded November 03, 2017
    Novotel Makassar Grand Shayla Hotel
    10.0
    Exceptional
    Peter from Australia
    Couple
    Superior Double
    Stayed 2 nights in September 2016

    One of the VERY Best”

    I've stayed in other Novotel's in Indonesia. The brand offers good value for money. But this gem in Makassar was the best value for money hotel I've ever stayed in in Indonesia. I put it higher on this basis than the excellent Mercure Subang in Jakarta. Right from the beautiful lobby level to the wonderful and cheerful staff to the suoerb modern (only basic price level) room, and its level of comfort and perlengkapan, to the pool to the airy, comfortable restaurant where we are a high quality breakfast . . . . I simply could not believe my good fortune in choosing this brilliant hotel. Please stay here if you are able. The Novotel Makassar is a functioning top draw advertisement for both Accor and Novotel Indonesia but, above all, for the wonderful designers, staff and management of this gem. It was just like home - however, better!

    Reviewed September 11, 2016

    Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. I was delighted to read that you enjoyed our services during your stayed with us, it is our priority to maintain quality of service at all level. Once again thank you and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

    Responded November 19, 2017
    Novotel Makassar Grand Shayla Hotel
    8.4
    Excellent
    raisha from Indonesia
    Family with young children
    Superior Double
    Stayed 2 nights in January 2019

    Best hotel so far in Makassar”

    Fasilitas cukup lengkap, hanya kurang sempurna scr kualitas. Kualitas breakfast baik, tp kurang banyak variasi. Kamar hotel bersih dan interior nya terasa homey, tp tekanan air di kamar mandi kurang besar. Staff hotel ramah, sopan dan always giving their best smile to all guest. Would recommend this hotel to my relatives!

    Reviewed January 17, 2019

    Dear Ibu Raisha, Pertama-tama kami sampaikan terima kasih atas waktu Anda untuk menulis sebuah ulasan sehubungan dengan pengalaman Anda tinggal di hotel kami. Kami memohon maaf atas ketidaknyamanan yang telah Anda alami dan masukan Anda tentunya akan kami tindaklanjuti untuk dapat meningkatkan pelayanan terhadap tamu. Kepuasan tamu di hotel kami merupakan hal penting yang selalu kami prioritaskan dalam memberikan pelayanan yang terbaik dan kami harap Anda dapat merasakan hal tersebut pada kesempatan di kemudian hari. Terima kasih dan salam hangat, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    2.0
    Gregory from New Zealand
    Solo traveler
    Superior Twin
    Stayed 18 nights in January 2019

    Fantastic Hotel”

    I stayed at the Novotel Makassar for over a month. The staff were very professional and always willing to help out with all my needs. Cleaning staff were also very good.Front office staff warm friendly and attentive, The breakfasts are excellent supported by a great team of staff that worked together to make the experience for guests . I cant speak more highly of this hotel and will definitely return .( Gregory)

    Reviewed January 29, 2019

    Dear Mr Gregory, Thank you for sharing your remarkable experience and it is gratifying to learn that you have had a pleasant experience during your stay with us. Your kind review mentioning the services of our Team will definitely be shared to the entire team and We’re happy to learn that you truly enjoyed your stay with us. It is our priority to maintain quality of service at all level. Again thank you again for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    8.0
    Excellent
    Armirawati from Indonesia
    Family with young children
    Superior Double
    Stayed 1 night in November 2018

    Good place”

    overall good

    Reviewed November 13, 2018

    Dear Mrs. Armirawati, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest regards, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    10.0
    Exceptional
    SITI from Malaysia
    Family with young children
    Superior Twin
    Stayed 2 nights in November 2018

    Perfect place to stay”

    Love the room, breakfast was nice and great staff.

    Reviewed November 09, 2018

    Dear Mrs. Siti, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest regards, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    9.6
    Exceptional
    SITI from Malaysia
    Family with young children
    Superior Double
    Stayed 2 nights in November 2018

    Perfect place to stay”

    Everything is fabulous and I have nothing to complain. Definitely will choose here if I go to Makassar again.

    Reviewed November 06, 2018

    Dear Mrs, Siti, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest regards, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    7.6
    Very good
    Rizkia from Indonesia
    Family with young children
    Superior Double
    Stayed 3 nights in August 2017

    Very good”

    I already stated that I requested for a non smoking room since I was travel with an infant yet they gave me a smoking room when I checked in which no wonder that the overall room was smell like a heavily smoker stayed there for days before. The front office staff couldn't accommodate us well, but the overall stay was good.

    Reviewed December 07, 2017

    Dear Rizkia, Thank you for taking timr to tell us about yout experience at Novotel Makassar. Please accept our sincere apologize for inconvience due to we could not accomodate your non smoking room request for that day. We appreciate your sharing concern, and we hope to welcome you again in Novotel Makassar with better experience that your last visit. Sincerely, Front Office Manager

    Responded December 31, 2017
    Novotel Makassar Grand Shayla Hotel
    8.4
    Excellent
    varsha from United Kingdom
    Solo traveler
    Superior Double
    Stayed 1 night in May 2017

    Excellent hotel but.. ”

    Would have preferred more menu choices. The pool is a disappointment as guests are allowed to use it without proper swimming attire. Would be useful to have a water dispenser to refill water bottles to lessen the use of plastic bottles in these times of environmental awareness.

    Reviewed May 15, 2017

    Dear Varsha, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

    Responded November 03, 2017
    Novotel Makassar Grand Shayla Hotel
    9.2
    Exceptional
    Winarso from Indonesia
    Solo traveler
    Superior Double
    Stayed 2 nights in March 2017

    Nice Hotel”

    Nice hotel. Good ambience. The buffet spread was good. Room was sizeable. The bathroom was good. I experienced a problem with the housekeeping when I need to put out the same request four times before it was finally turned down. I do not mind the request was turned down but they should have told me if it was the hotel's policy in the furst place.

    Reviewed March 29, 2017

    Dear Winarso, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. We are delighted to read that you d enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Front Office Manager

    Responded November 03, 2017
    Novotel Makassar Grand Shayla Hotel
    10.0
    Exceptional
    Robert from Australia
    Business traveler
    Deluxe Room
    Stayed 3 nights in November 2016

    Upmarket and excellent”

    There are many great things about this Novotel: strong Wifi internet is a big plus. The rooms are large and well-designed (in particular the bathrooms are spacious and well laid out). Overall everything feels clean and new. Bed is comfortable and the standard of room cleaning is very high. There's a great buffet breakfast and dinner. What more could you ask?

    Reviewed November 10, 2016

    Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. I was delighted to read that you enjoyed our services during your stayed with us, it is our priority to maintain quality of service at all level. Once again thank you and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

    Responded November 19, 2017
    Novotel Makassar Grand Shayla Hotel
    10.0
    Exceptional
    YUNI from Indonesia
    Family with young children
    Superior Double
    Stayed 1 night in August 2016

    Beautiful and the cheapest country”

    Makasar its one of beautiful city in Indonesia. We so happy and enjoyed. Cheapest price for food and the others. Its near location to the other location. They have the biggest Trans Studio Makasar, beautiful losari beach, arstistic rotterdam port. Too much delicious food, banana eppe, celup noodles, mie pangsit noodle, bakpao and many others. Welcome people at makasar. Thank you makasar, we will comes again.

    Reviewed August 08, 2016
    9.2
    Exceptional
    Brent from New Zealand
    Family with young children
    Superior Twin
    Stayed 2 nights in July 2016

    Had to stay over in Makassar and this was the perfect spot”

    After Air Asia decided to reschedule our flight to KL 6 hours early with actually talking to us, we missed the flight so had to stay in Makassar to extra nights that we had hoped. We booked the Novotel as the kids were exhausted from a month of back packing so we decided to live it up. Great staff & facilities including huge lap pool, gym and the buffet was excellent. No complaints whatsoever. Some people may be a little concerned re the bomb checks on all cars entering the premises but better to be safe than sorry. Really enjoyed our stay

    Reviewed July 24, 2016
    9.2
    Exceptional
    Brent from New Zealand
    Family with young children
    Superior Double
    Stayed 2 nights in July 2016

    Very friendly staff”

    After missing a flight out of Makassar due to an airline rescheduling our flights without informing us, we decided to stay at the Novotel for 2 nights until the next flight to KL. It was a good idea as the staff, facilities and buffet were exactly what was required to put a smile back on our children's faces. Thank you

    Reviewed July 22, 2016
    10.0
    Exceptional
    Eduardo from Spain
    Solo traveler
    Superior Twin
    Stayed 2 nights in July 2016

    Excellent hotel”

    Fantastic hotel, one of the best four-stars I've ever stayed at in Indonesia. Substantially better than other Makassar competitors such as the dismal Aryaduta. Only criticism: flies covering salad servings at the breakfast buffet.

    Reviewed July 08, 2016
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