Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Hotel
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Superior Double - Bed Novotel Makassar Grand Shayla Hotel
Superior Double - Bed
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Lobby Novotel Makassar Grand Shayla Hotel
Lobby
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Interior view Novotel Makassar Grand Shayla Hotel
Interior view
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Interior view Novotel Makassar Grand Shayla Hotel
Interior view
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Excellent
Location
8.5
See all 33 photos Novotel Makassar Grand Shayla Hotel
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Novotel Makassar Grand Shayla Hotel

Excellent location
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Excellent
From 221 reviewsSee what guests said
8.2
Recommended by 91% of guests
Value for money8.2
Distance to city center00KM
Location rating8.5
Nearest airportSultan Hasanuddin International Airport (UPG)
Distance to airport17.7 km
Has restaurantYes
  • Airport transfer

  • 870 meters to the beach

  • Free Wi-Fi in all rooms

  • Air conditioning

Room choices
8.7
Excellent
Room comfort & quality
Don't miss out!7 travelers are looking at this property right now | 3 travelers have booked today.
Deluxe Room
Deluxe Room
...
  • City view
  • 31 m²/334 ft²
  • 1 double bed
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Superior Double
Superior Double
...
  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Executive Room
Executive Room
...
  • Ocean view
  • 31 m²/334 ft²
  • 1 queen bed
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Premiere Twin
Premiere Twin
...
  • Ocean view
  • 30 m²/323 ft²
  • 1 single bed
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Superior Twin
Superior Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Deluxe Room 2 Single Beds
Deluxe Room 2 Single Beds
...
  • City view
  • 31 m²/334 ft²
  • 2 single beds
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Junior Suite
Junior Suite
...
  • 60 m²/646 ft²
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Premium Double Room
Premium Double Room
...
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    Premium Double
    Premium Double
    ...
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      Double Single Use
      Double Single Use
      ...
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        More about Novotel Makassar Grand Shayla Hotel

        More about Novotel Makassar Grand Shayla Hotel

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

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        Guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (221)Booking.com Reviews (134)
        8.2
        Excellent
        Cleanliness8.3
        Facilities8.0
        Location8.5
        Room comfort and quality8.7
        Service8.0
        Value for money8.2
        Provided by verified guests of Agoda
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        Room type
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        Superior Twin
        Deluxe Room
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        Showing 135 verified guest comments
        12345
        8.0
        Excellent
        Feby from Indonesia
        Group
        Superior Twin
        Stayed 5 nights in June 2018
        clean and good location”
        the room is spacious, clean, and the staff was very helpful its central located, close to beach and malls, the cons : it has small swimming pool.
        Reviewed June 26, 2018
        Dear Feby, Thank you for choosing Novotel Makassar Grand Shayla and sharing your positive feedback It is truly a pleasure knowing that you loved our strategic location and our Staff services. Your kind review will definitely be shared to the entire team and I am happy to learn that you truly enjoyed your stay with us. It is our priority to maintain quality of service at all level. Again thank you again for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager
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        Novotel Makassar Grand Shayla Hotel
        10.0
        Exceptional
        Olyvia from Indonesia
        Couple
        Superior Twin
        Stayed 3 nights in March 2018
        Bersih”
        Lokasi strategis
        Reviewed March 30, 2018
        Olyvia yang terhormat, Terima kasih atas review positif yang Anda kirimkan untuk Novotel Makassar Grand Shayla. Kami senang mengetahui bahwa Anda mendapatkan pengalaman yang menyenangkan dan juga menikmati lokasi hotel kami yang sangat strategis karena berada di pusat kota Makassar. Komentar Anda sangat berharga bagi kami dan kami berharap bisa menyambut Anda kembali dengan pengalaman yang jauh lebih menyenangkan dari kunjungan Anda sebelumnya. Hormat Kami, Front Office Manager
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        Novotel Makassar Grand Shayla Hotel
        8.8
        Excellent
        iskandarinata from Indonesia
        Family with teens
        Superior Twin
        Stayed 1 night in January 2018
        Excellent”
        please improve your staff hospitality
        Reviewed February 09, 2018
        Dear Iskandarinata, Thank you for taking the time to sent your kind score rating of Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However reviewing your feedback, may i know in deeply what is your detail dissatisfaction experience during your stay, than i can make accurate action to fix the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
        Show more
        Novotel Makassar Grand Shayla Hotel
        7.6
        Very good
        David from Australia
        Business traveler
        Superior Twin
        Stayed 1 night in October 2017
        DJP Makassar”
        Good corporate hotel
        Reviewed January 05, 2018
        Dear David, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for your kind score rating, really appreciate. Convince that these feedback will encourage all team to continuing and maintain the level of service. Again, thank you for your sharing and we wish to welcoming you back in the near future. Sincerely, Front Office Manager
        Responded January 30, 2018
        Novotel Makassar Grand Shayla Hotel
        8.0
        Excellent
        David from Australia
        Business traveler
        Superior Double
        Stayed 2 nights in November 2017
        DJP Makassar”
        Quality as expected
        Reviewed January 05, 2018
        Dear David, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the kind score rating, really appreciate. Convince that these feedback will encourage all team to continuing and maintain the level of service. Again, thank you for your sharing and we wish to welcoming you back in the near future. Sincerely, Front Office Manager
        Responded January 30, 2018
        Novotel Makassar Grand Shayla Hotel
        7.2
        Very good
        Thiris from Singapore
        Couple
        Superior Double
        Stayed 1 night in December 2017
        Nice New Hotel”
        NA
        Reviewed January 03, 2018
        Dear Thiris, Thank you for taking the time to sent us your kind score regarding your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However reviewing your feedback score, may i know in deeply what is your dissatisfaction experience during your stay, than i can make accurate action to fix the problem. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
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        Novotel Makassar Grand Shayla Hotel
        7.6
        Very good
        Rizkia from Indonesia
        Family with young children
        Superior Double
        Stayed 3 nights in August 2017
        Very good”
        I already stated that I requested for a non smoking room since I was travel with an infant yet they gave me a smoking room when I checked in which no wonder that the overall room was smell like a heavily smoker stayed there for days before. The front office staff couldn't accommodate us well, but the overall stay was good.
        Reviewed December 07, 2017
        Dear Rizkia, Thank you for taking timr to tell us about yout experience at Novotel Makassar. Please accept our sincere apologize for inconvience due to we could not accomodate your non smoking room request for that day. We appreciate your sharing concern, and we hope to welcome you again in Novotel Makassar with better experience that your last visit. Sincerely, Front Office Manager
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        Novotel Makassar Grand Shayla Hotel
        8.0
        Excellent
        Indrawati from Indonesia
        Couple
        Deluxe Room 2 Single Beds
        Stayed 1 night in November 2017
        Location and price”
        the location is in middle of Makassar city, close to everywhere. the hotel still consider new and so the facilities still okay. price is reasonable and i like the environment.
        Reviewed November 14, 2017
        Dear Indrawati, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for kind review of Novotel Makassar, really appreciate. I was delighted that your enjoyed our location and all facilities, convince that these feedback will encourage all team to continuing and maintain the level of service. Again, thank you for your sharing and we wish to welcoming you back in the near future. Sincerely, Front Office Manager
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        Novotel Makassar Grand Shayla Hotel
        10.0
        Exceptional
        Astranivari from Indonesia
        Business traveler
        Superior Double
        Stayed 2 nights in November 2017
        Good for business stay”
        I stayed for business trip and the location is very strategic. will definitely stay here again
        Reviewed November 13, 2017
        Dear Astranivari, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the full score and great comment, really appreciate.I was delighted to read that you enjoyed your stay with us, it is our priority to maintain quality of service at all level. Again thank you and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
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        Novotel Makassar Grand Shayla Hotel
        10.0
        Exceptional
        Astranivari from Indonesia
        Solo traveler
        Superior Double
        Stayed 2 nights in November 2017
        Will be staying here again”
        I love staying here, staffs are pleasant and very helpful.
        Reviewed November 13, 2017
        Dear Astranivari, Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the full score and great comment, really appreciate.I was delighted to read that you enjoyed your stay with us and enjoyed our staff friendliness, it is our priority to maintain quality of service at all level. Thank you for your sharing and we wish to welcoming you back in the near future Sincerely, Front Office Manager Front Office Manager
        Show more
        Novotel Makassar Grand Shayla Hotel
        8.4
        Excellent
        Miranti from Indonesia
        Family with teens
        Deluxe Room
        Stayed 3 nights in October 2017
        Excellent”
        Yes, I and my daughter enjoyed our stay. The food, nice and helpful staffs, good coffee at the lobby, spacious room. Small things bothering us were : elevator always warm and we have to ask for towels. Even upon our arrival, there was no towel.
        Reviewed November 03, 2017
        Dear Miranti, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
        Show more
        Novotel Makassar Grand Shayla Hotel
        6.8
        Good
        ANDRIAN from Indonesia
        Business traveler
        Superior Double
        Stayed 2 nights in September 2017
        Pretty good hotel”
        First time to Makassar. It's like in the center so not too far to go anywhere around Makassar.
        Reviewed September 11, 2017
        Dear Andrian, Thank you for taking time to tell us about your experience at the Novotel Makassar Grand Shayla. We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla and I was delighted to read that you liked the location, and it is our priority to maintain quality of service at all level. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
        Show more
        Novotel Makassar Grand Shayla Hotel
        7.6
        Very good
        Evi from Indonesia
        Business traveler
        Superior Double
        Stayed 1 night in August 2017
        Nice hotel”
        Overall my stay was good, happy with the facilities and the cleaniness. But the hotel is located in busy area, so i preferred bought first my food then went back to hotel, because quite traffic in that area.
        Reviewed September 09, 2017
        Dear Evi, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Front Office Manager
        Show more
        Novotel Makassar Grand Shayla Hotel
        7.2
        Very good
        Jemmy from Indonesia
        Business traveler
        Superior Double
        Stayed 2 nights in May 2017
        Standard novotel facilities with good room design and size. ”
        Breakfast was not that good. Selection is limited. Lobby was pretty small and not elegant for novotel standard. Aircon at lobby need upgrade since not cool. Also lobby has many mosquitoes at night.
        Reviewed May 21, 2017
        Dear Jemmy, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
        Show more
        Novotel Makassar Grand Shayla Hotel
        8.4
        Excellent
        varsha from United Kingdom
        Solo traveler
        Superior Double
        Stayed 1 night in May 2017
        Excellent hotel but.. ”
        Would have preferred more menu choices. The pool is a disappointment as guests are allowed to use it without proper swimming attire. Would be useful to have a water dispenser to refill water bottles to lessen the use of plastic bottles in these times of environmental awareness.
        Reviewed May 15, 2017
        Dear Varsha, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
        Show more
        Novotel Makassar Grand Shayla Hotel
        8.8
        Excellent
        Lucinda from Australia
        Business traveler
        Superior Double
        Stayed 1 night in May 2017
        Excellent”
        Very comfortable & well appointed room. Enjoyed my short stay here.
        Reviewed May 12, 2017
        Dear Lucinda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Manager
        Responded November 03, 2017
        Novotel Makassar Grand Shayla Hotel
        9.6
        Exceptional
        Judhi from Indonesia
        Solo traveler
        Superior Double
        Stayed 2 nights in April 2017
        Location Location and Location”
        I had a dentist appointment what I stayed at Novotel Makassar. All within walking distance. Food was great. The room was peaceful and quiet. As I expected for Novotel. All staff were really kind and helpful. I will definitely stay again in Novotel Makassar for my next visit to Makassar. Judhi
        Reviewed May 06, 2017
        Dear Judhi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Manager
        Responded November 03, 2017
        Novotel Makassar Grand Shayla Hotel
        8.8
        Excellent
        Roshni from Indonesia
        Business traveler
        Superior Double
        Stayed 2 nights in April 2017
        Nice hotel”
        Centrally located a ver nice 4* hotel. Good for family and business travellers.
        Reviewed April 23, 2017
        Dear Roshi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Manager
        Responded November 03, 2017
        Novotel Makassar Grand Shayla Hotel
        8.8
        Excellent
        Herve from France
        Family with teens
        Superior Double
        Stayed 5 nights in March 2017
        Novotel did show here that hotel quality standard is the same in all the hotels”
        Nice rooms, nice breakfast and staffs always pleasant means always enjoy to stay and wish to stay longer or to come back another time.
        Reviewed April 03, 2017
        Dear Herve, Thank you for your review of our hotel! We hope to see you again soon for another magnifique journey with us. .. Sincerely, Front Office Manager
        Responded November 03, 2017
        Novotel Makassar Grand Shayla Hotel
        8.0
        Excellent
        STANLY from Indonesia
        Business traveler
        Superior Double
        Stayed 2 nights in March 2017
        One of the best hotel in makassar”
        Great hotel, strategic location, many varieties on breakfast
        Reviewed April 02, 2017
        Dear Stanly, Thank you for your review of our hotel! We hope to see you again soon for another magnifique journey with us. .. Sincerely, Front Office Manager
        Responded November 03, 2017
        Novotel Makassar Grand Shayla Hotel
        12345
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